Wok4Go in Bournemouth

we ordered four medium boxes to be delivered at lunch time, the food was fantastic, came quickly, was still nice and hot and there was an awful lot stuffed into those boxes. More than enough

Delivery is awful , Taste of food is worst then cat food , SOUP is just plane chicken in cold water taste like a.shole never order from this place.

Ordered a green curry box and they got the order wrong, when I called then they were SO rude and tried to tell me I was wrong and that this was the green curry. (The dish is supposed to come with rice and he said they were out of rice so they put it with noodles instead) the dish is most definitely not green curry. I work in hospitality and am very surprised they are happy with staff this rude. Attached is the photo that wok4go insists is the green curry.

Really love the food here but one of dishes was missing and the customer service was absolutely shocking. Told we would receive a replacement but then decided we wouldn’t and didn’t even tell us. Let’s see if they bother to refund.

Ordered the chicken pad Thai, dry rubber you noodles and couple pieces of chicken. No spice what so ever

Ordered food, it took 1 hour 50 minutes to arrive. It was the wrong order completely. I phoned up to get my food and he said I had 50 pounds worth of food so I should just keep it. There was not 50 pounds worth of food. 1 box and some prawns and a dam milkshake doesn’t not add up to 50 pounds! The person was very rude and all I wanted was my food that I actually ordered. He phoned back telling me to leave the food outside and they will get me my order and when I asked him to repeat my order it was wrong again. He phoned the wrong person! After that mess I said I want a refund, it was 10pm at night and this was ridiculous! I ordered at 8:20pm. Completely out of order as not only did they mess up my order they messed up ringing to apologise! We gave up on the order and put in a pizza in the oven. The same guy rang and apologised and Said I will get a refund and the food. So I took my pizzas out and an hour went by and still no dam food! I rang that guy and he said he didn’t say that, I heard it with my own ears! So infuriating. Poor service, poor communication and poor bloody food! Seriously sort yourself out.

Ordered food through Just Eat at 1.30pm. Wrote a note to the restaurant with my special dietary request. Ordered arrived wrong, even the drink!! Called the restaurant to complain & ask for my order to be delivered correctly. Staff can’t speak basic English so how do they read the allergy & dietary requests??? It has now been 2 & a half hours & my food is not here. Despite calling the restaurant several times more! The staff don’t understand English at all!!! How are they employed in this country working with food??? Food allergies can be fatal!!!! WOK4GO you need to seriously look at your employees!!! This restaurant is supposedly under new management???!!! I cannot stress enough... DO NOT USE THIS COMPANY!!! I shall be reporting them to the food safety & hygiene department first thing tomorrow!! Incompetent staff could kill someone because they can’t read ENGLISH!!!!

I ordered my food at 8pm and told I would have a 45 minute wait. I then got a phone call 45 minutes later saying they couldn’t find my address and that it didn’t exist. They said they would try and find it and call us when they are on the road because they have to deliver to another house first so would be an extra 20 minutes. 40 minutes later they tell me they are on the way where do they need to go, I gave them clear instructions and the driver said ok he will be in there in 5 minutes. It got to 21:55 and they hadn’t arrived so we called and the driver handed the phone to his manager to which he said he couldn’t deliever because we gave them a fake address and was incredibly rude calling us liars. They weren’t going to tell us they weren’t going to deliver they just thought we wouldn’t call or ask for a refund. It was absolutely disgusting how they treated both me and my husband and I urge you to never ever go here.

Treated my kids to a noodle box as my husband was cooking for me for valentines.. we got 3 large boxes 2 combos and 1 chicken pad Thai.. after half a box my son said to me ..mum this chicken is raw.. after looking I wasn't sure as it was covered in sauce.. but tasting it the chicken was like jelly and my son had eaten nearly all of it.. its now Tuesday morning at 6.40 am and my son has been up all night. He had the worst stomach pains and cramps yesterday and felt sick and now he has explosive Diarrhea shivers and belly ache so we are off to the hospital now.. disgusting place do not buy and when you call them they do not answer the phone.. 4 weeks ago I made a £19 order to be delivered online which never turned up and couldn't get through to anyone. So £40 i either didn't receive food and now you've poisoned my son... if you go into the shop you can see them cooking and thats enough to put you off. The use dirty water at the side of the oven to chuck in the pan ... Place needs shutting down.. I am now contacting health and safety and trading standards..I will not rest... not when my kids are harmed from a treat they are always asking for !!!!!!

Got takeaway from this place a few weeks ago, myself and my boyfriend, we were up all night with the worst stomach pains which continued for the rest of the weekend. I then went into the shop yesterday not realising it was the same place, experienced the worst customer service (very rude and dismissive), and have spent all day today throwing up from undercooked chicken. The place is clearly not hygienic, I have never been so ill. Do NOT go.

Awful awful awful customer service. After waiting an hour and half and then being told our order hadn’t been processed, we would have to wait another hour. once the delivery did arrive it was the completely wrong order! When ringing them up about this issue I got told the manager would have to ring me back. Did he?! No! Rang again the next morning. Same response that the manager would ring me. Has he?! No. Therefore I have been conned out of money on an order I didn’t even receive with the worst customer service I’ve ever received!

Ordered food online, on ordering tells you likely delivery time. Food all hot and delious. They even found me after I entered wrong address (entered Road instead of Avenue). Lots food options would recommend.

Used to be really good but looks like it’s changed hands, open kitchen is looking very messy and not very hygienic, ordered tofu hot box and my tofu tasted old and gone off, a really disgusting meal, has gone down hill which is a shame used to really enjoy this place, won’t be returning.

Sorry to say as a trip advisor viewer I didn’t check this one out as it was recommended by word of month. Gutted I didn’t, as seems I would have not ordered. My order took 1.5 hours to get deliver from ordering then they forgot one of only four items, How? Meaning another 30 min wait for forgotten food. It was very greasy which gave me not the best tummy for 24hrs. I never level negative feedback but, super late, very unpleasant and an upset tummy gives me no option. Sorry wok. You need to improve.

Ordered 3 large noodles and some spring rolls. Waited over an hour for our food and when it arrived it was cold and tasted like it had been sat around for a while, hardly any veg in the noodles and barely any sauce. Dry and low quality. Avoid.

Good place to order from if you don't have power to cook at home! Good prices, tasty food, sigapoure box with chicken satay is my favourite :) highly recommended!

Se hicieron dos pedidos por separado y ambos fueron incorrectos. arroz con pollo picante x 2 y ambos recibieron los fideos de pollo a la barbacoa. Cuando se lo contaba al hombre que hizo el pedido (hombre curtido, que se había peinado el cabello negro y que se parecía a un guardia de seguridad); él nos servía como camarero, sin embargo, había recibido el pedido equivocado. Cuando le dije al hombre que la orden que tenía era incorrecta, nos ignoró por completo antes de servir a otro cliente. Una vez más, le dije que había recibido el pedido incorrectamente, y de nuevo nos había dicho que nos equivocamos cuando había una gran cantidad de clientes y que no solo había recibido uno sino varios pedidos incorrectos de otros clientes. Me siento muy molesto por la forma en que nos trataban como clientes y, si pudiera, podría ofrecerle un descuento de 0/10; Me atendió un horrible miembro del personal y el servicio al cliente fue espantoso por decir lo menos, aunque es un restaurante para llevar y no un restaurante sentado, siento que el personal necesita una actitud alternativa y estar capacitado con habilidades de servicio al cliente. El personal no tomó ninguna consideración para cambiar nuestro pedido o admitir su error.

Good tasty food ! Cheap & quick Don't expect authentic Chinese though as it's not ! It's very basic but ok for the price

Primera vez en el Wok 4 ir sólo puede decir que como estaba. Servicio, comida en wok en 4 minutos deagradable para servicios de comida servida rápidamente contenedor bonito gratis chop y horquilla de bastones más cuchillo servilleta y comida caliente tenía el tamaño de la porción fría han servicio dos.Pedimos el pad tailandés que comprar comida de ellos sí no pueden esperar a probar algo más.

Chicken noodles ! Don't expect authentic Chinese ! It's a cheap noodle place ! Ready in 5 minutes! It's hot edible & cheap !

The last time a long time ago it was good honest food.

Have been using the delivery service for a while now, unfortunately today we waited over an hour and a half, in the end went down to collect after the driver lied about coming to our "house" (we are an office with no houses on the road)

Absolutely apalling service. After waiting 1hr20min for our food to arrive, it turned out that we were one order short. I phoned in the hope that they would rectify the issue, but was instead told that I was lying and that he remembered putting the food in the bag. It took 10 minutes of arguing before he agreed to send out the order again. Which we did not eat anyway, if eating at these places has taught me anything, it's that you should never eat anything that you've just complained about. you never know what 'extras' have been added.

Walked in to get some quick food for family and friends BAD idea the guy on the till looked at me and carried on texting !!then took a call as I was giving him my order which he got wrong twice!!then gave me the wrong money back £5.00 short, food took 25minutes to cook ?there wasn't any other customers?got home to find that my order was wrong again:((((phone up NO ANSWER walked back to the shop only to see the same guy on his own phone talking ...Got my money back not happy would never use again .. sort it out wok4go

Would never return to this takeaway. Can not recommend - the service was poor and the quality of food was truly unbelievable. Food was so bad - it was not fit to feed to our dogs! What a waste of money!!

Ordered at 7pm, delivery was scheduled 6.25-6.55, at 8.30 it hadn't arrived, so complained, was told it would be 10 minutes, it's now 9pm, still hasn't arrived. Hugely disappointing, and will never use again, absolute rip off merchants, and should be put out of business permanently.

Just ordered over £20 worth of food. Delivery took over an hour, thai crackers were missing from order, panko prawns cold, spring rolls cold and we were not given the choice of flavour for icecream. I called back and spoke to a very unhelpful man who said that he had given us 10% off and free icecream for the delayed delivery....this is part of the deal anyway!! I asked if he would just take money off my next order as he clearly didnt want to come back out. He simply said "yeah maybe if you speak to me"! Wont be goin back to the wallisdown branch! Poor attitude and poor customer service!