Willow Farm Pub / Restaurant in Northumberland

Had the most lovely experience yesterday took my 89 year old uncle in for his birthday lunch. The moment we entered we were made to feel welcome. The carvery was beautiful the fish chips was stunning. A sneaked a cake with candles in to a lady Cheryl who when we were finished brought it out singing the other diner's also joined in was 10-10 loved it will 100% be back highly recommend this place.

A was in trying the new breakfast menu yesterday, Got to say it was amazing 😁 the service was faultless Cheryl was extremely attentive friendly. Highly recommend.

Nice friendly staff and always clean and tidy but I’ve scored a little lower than I normally would as they have taken off the £1.99 tea/coffee and toast offer off which is a bit disappointing as we come in regularly after our morning runs

I always come for my breakfast on a Wednesday morning for the sausage muffin. It is always delicious. The staff are always very helpful Heidi, cheryl and Jemma were there today with their happy faces.

Had a lovely breakfast from the carvery. Staff very friendly. Good area for the kids to play. Unlimited coffee and tea.

Before the COVID lockdown we felt that this place had went downhillThey had started taking customers for granted and it was getting very lax in everything.So we stopped going, however we went back for the first time today and we have to say the service and the staff were brilliant.Especially a young man called Phil who seemed to be running on durecell batteries.He was everywhere, never stopped and couldn't do enough to help you.Oh and the meal's were great as wellWe'll definitely be back soon.

It’s always an 10 out of 10 from us as the carvery is top notch, also the place feels like home with the atmosphere too. We were served by Cheryl also treats customers and us so great that we can’t wait to be back at the Willow Farm restaurant with her happy, bubbly and cheerful attitude. Thank you Cheryl!

Friendly workers. Did not eat. Menu absolutely horrendous for vegetarians who do not like stereotypical veggie/vegan food.

Went here for an early family dinner with grandkids. They have a soft-play area which gets quite busy and quite boisterous! I already had the Greene King App so ordered everything off there from quite a complicated menu trying to get the offers in and the food preferences. TOP TIP order at the bar if this is an issue with food/drinks. I had the lamb curry, little too salty and messy. We had the chicken curry and the same. The best option next time is to go for the carver which looked more inviting.

Thought we would give this place a second chance after having an appalling visit a year or so ago. Wish we hadn't! Had a lovely family afternoon bowling and my youngest son chose to come back here. After driving 10 miles to have some food, we walked into the restaurant to be greeted by a member of staff running up to us asking if we had booked a table. Bearing in mind the resturaunt was half empty!! We hadn't booked! For her to abruptly tell us they are only taking bookings and that is fair enough, had the resturaunt been full. But it wasn't. It was very embarrassing in front of other customers. She didnt even have the decency to try and accommodate us or ask us if we would like a drink at the bar until a table became available. Instead we were ushered out with red faces. I will never ever step foot in this place again. Absolutely appalling customer service from what looked like a manager. You have lost us as customers for the second time and we wont be returning in the future. I suggest you give the front of house lady, who is supposed to greet their customers with a warm welcome some valuable training. I would give this a zero rating if it was possible.

I come here all of the time for a cooked breakfast and its always really nice. The staff are all friendly and polite and I like the fact its huge and clean. The food is on the whole very tasty and plentiful for a buffet option. However I have noticed that since the last time I was here just after lockdown ended the prices seem to have crept up for some reason. I paid on this visit £5.79 for a standard weekday breakfast with bottomless tea/coffee and toast plus £3 for a pint of fresh orange and lemonade. Previously the same breakfast cost roughly less than £4, drink was probably the same. I have said it before don't go later on for breakfast as the food tends to be warm as opposed to hot unless certain items have just been brought out like the hash browns which I had to chase up at the buffet bar! The tea is usually the same hence the pint of orange and lemonade. Overall its a great place to come for breakfast and I will continue to visit even if the prices have gone up...just don't put them anymore please!!

Everytime we go the staff are always amazing. Very friendly and happy to help. The food is fantastic, never had a bad meal. Lots to choose from with a set menu, buffet breakfast or carvery. 100% recommended

I got served of a young lad called Michael his attitude was amazing while I was ordering my drinks and food

Price was good just over fiver for breakfast Unfortunately the buffet had large selection of filthy plates to choose from to add breakfast to Eventually member of staff appeared , thought was a hoot suspect large plates had been used to support buffet and had been left out to insure greedy punters lifted them and piled plates high under no supervision Beans okEggs okBacon no idea looked disgusting must be vegan doing the cooking and presentation Coffee what was left of the free refills passable though bit cool Nae chance shall return Folk are so desperate to return to normality , this lot are just takin the proverbial

Our experience was amazing, we had the carvery and the chef called Judith and Emma were super kind and helpful when getting my food. The service was spot on, Micheal was great, cannot pick fault with anything :)

We came on on Sunday evening for a family meal. Everything was great from start to finish. Jj on the bar was fab . We will be back

We love coming to the willow farm the staff and food are great. Heidi is always very helpful when we visit.

went to willow farm on Sunday the service was excellent. sharon was so friendly at the door and got us seated straightaway. would recommend this restaurant to anyone

came in on Monday with the wife and grandkids we all had the carvery and our favourite chef was on Rob he always has lovely food on and very helpfully he even helped my wife with her plate to the table such a lovely lad can't wait to come back agin

Visited yesterday for breakfast and food was excellent was served by a lovely young girl called Bethany who was very pleasant chatty and attentive, will definitely be returning soon

Visited yesterday with my two children and we thoroughly enjoyed it. The food was lovely and will definitely be returning. Our server Bethany was very friendly, polite and professional …nothing was a bother and she is a credit to the place.

This place is brilliant. The team are so cheerful and nothing is to much. We were mainly impressed with Caroline. she made sure we had everything we needed. all the team were great, felt super safe as the Covid standards were impeccable. We will be back very soon. Great experience, Suppose Rob isn't to bad either

Love the carvery at Willow Farm, my husband didn't order carvery and was served by Christy who was attentive, polite and just what the Willow needs. She is definitely an asset to the business. Will defo be back.

Our local restaurant is always on hand to deliver great service, value for money and a friendly face. We love dining her. We were looked after by Christy today who was a great host. We will no doubt be back very soon.

We booked way back in September to ensure a booth table and was not disappointed! We've been out twice before on Xmas day for lunch elsewhere and it's been a horrible let down but here's 3rd time lucky! What a fabulous experience! Food amazing.. atmosphere great.. staff attentive and happy. We'll definitely be booking again for Xmas 2022! Thankyou so much for making our Christmas Day ..Highly recommended

We went to the Willow Farm for my 60th Birthday on New Yrs Day, our server was Phil, Great guy and Very Helpfull, nothing was to much trouble for him and he made us feel more than welcome, we will defo be going bk soon.Many ThanksPaul Black and Family

We visited on a Thursday on arrival we said table for 2 adults and 2 children and the woman said any table except a reserved table ,so we sat in a booth ,we started ordering food on the app and then another staff member come over and said we can't sit there as its for over 12 children only so we walked round towards play area a whole section was sealed off and the only empty tables were filthy and not cleaned so we walked out again, we've been to many different farm house pubs and they've been great we've sat in booths before and never once been told we can't sit there because our children aren't over 12 which they are 10 and 4 ,this is my 3rd walkout from willow farm because of bad customer service ,had to walkout with upset children which is unacceptable thought I'd give it a last chance but will never visit willow farm again.

Visited for a family meal. We had a good table and the place looked very clean. There was a small soft play area for little ones. Just as we arrived the carvery was closed due to staff issues (Covid) so understand this can’t be helped. Ordering on the app showed lots of meals not available however when checking at the toll they were available. The staff serving were very nice and good with the children which is always nice. I must however say two members of our party commented that the barmaid was very rude. But all in all it was a nice place to eat and would return

Visited willow farm, waited 40 mins for meal and it wasn’t hot or worth the money we paid. Had to ask for a range of condiments as none were offered.Waited a further 30 mins for desert. That was dry and an again not well presented. Not a positive experience.

Fantastic Xmas Dinner at the Willow farm today, staff very friendly and helpful. Well worth a visit. I will be back in the New Year.

staff are lovely at willow farm, abby and rhys were lovely behind the bar even said good luck for my new job! food was spot on as always too

The food is good and a good price.the kids play area is a good idea but there is kids running round the whole restaurant and pushing on my chair and screaming which was very annoying.Apart from that it was good.Also the vegan vanilla ice cream was delicious!

Today is the second time we have visited the Willow Farm, and I have to say that both times the food has been outstanding. Everyone who work there are absolutely lovely from management to the guys cleaning the tables. Fantastic. I cannot recommend this place enough. Thank you.

Was extremely happy with mine and my wife's Breakfast. It was well prepared and hot. A good selection yo choose from at the hot plate.However for my grandaughter it was completely different. First there were no Pancakes, was informed their order hadn't arrived. So she choose Waffles. These turned out not to be freshly made. But brought in. Surely it eould be far cheaper to produce these items from fresh. Not brought in and warmed. The pancakes could not be cut with a knife they were that hard. Extremely disappointed.

Was passing here and decided to take my husband and 2 grandkids for lunch. Its nice and spacious plenty of room to sit with family. 2 of us had the carvery which was hot and plenty of a variety, the only issue i had was we had to wait 10mins waiting for staff to come and put a Yorkshire and meat on a plate. There was plenty staff on serving but the poor lass on the carvery was on her own rushing about and always apologising. My husband had steak & Ale pie which was filling and nice. Would definitely be back while passing.

Lovely food with great portions. The steak was cooked perfectly and the Diane sauce was divine. Dessert portions were huge! Friendly staff and reasonably priced. Our first visit but absolutely won't be our last!

Went to willow farm today at 4pm to have a meal with my wife and grandson will never go back again. Table was dirty and food was terrible we opted for a roast dinner I had turkey and my wife had beef the turkey was ok but the beef was so chewy she gave up trying to eat it. The roast potatoes were inedible it was like they had been there all day under the heat lamp and the Yorkshire puddings were the same dried up and like crisps. I think the food had probably been there since lunch time I don’t look for perfection but this was terrible will never go back

This is by far the nicest cavern I’ve had plenty of choice and piping hot a little bit busy so glad we booked but service was lovely Thankyou!

Had a lovely Sunday dinner however the star of the show has to be the Mars bar cake! An absolute delight plenty of staff on too

We were staying for four nights at a nearby hotel.It was a better deal to buy breakfast & use the carvery here.Staff very good & helpful.Farmhouse inns always better choice of carvery.Breakfast , help yourself with plenty of choice again.

We sat outside, as we had our dog with us. We chose the senior special menu which represented excellent value for money (we have chosen this in other Greens King restaurants). Serving staff were friendly, helpful and chatty and food was good.We are in the area on holiday and would like to see a Farmhouse Inn in our area.

I have used this Pub for a very long time and have never had a bad meal there, until last Saturday. My family and I were kept waiting for over 15 mins to be escorted to our table. The table was pre booked earlier in the week, We sat, ordered and awaited our goodies. The wine was served in a glass that can be described as been taken of a table outside and not washed. It was disgraceful. They changed that, then the food arrived. I had the Hunters Chicken with veg, the chicken was undercooked, the BBQ sauce was just a clump of gloop. My Mam had Fish & Chips. This was so overcooked that the batter could have been used as a missile and done some damage to anyone or anything in it's way. My other family member had The Chicken Tikka Masala. The chips were tasteless and the Nann bread was as hard as a frisbee. I can only surmise that they have changed Management or the Chef, maybe both. I will not be going there again and this perturbs me as it used to be my favourite restaurant.. What has gone wrong????

Had booked on line then called to ask of we could eat earlier .. No problem the lovely lass said .. The meal was fabulous, staff very nice and there to help if needed .. Cake away to die for .. Thank you Willow Farm your the best x

I bought a good to go bag from willow farm., I got a beef dinner which was really good. The manager and staff very friendly.

Ate here on holiday in the N.E. with family. Probably the higher end of the Greene King spectrum pubs range. Used APP to order (works very well BTW) but drinks took 15mins to arrive, the starters 5 mins after that.The presentation of the 4 different Mains once they actually arrived was very variable. The Smothered Chicken had clearly been held under lights waiting for the other Mains and had crispy, dried ends, the gammon & eggs was fine, the gravy for the steak & ale pie was congealed (under lights again?) and was sent back for replacement which was fine. But the All Day Breakfast looked like it had been thrown onto the plate - ZERO presentation points.Our Guests, who had recommended this place looked suitably embarrassed so we didn't make a fuss - just ate.

Just popped in this afternoon for cake and coffee. It was lovely, the cake was huge. But what made it was the attentive and friendly staff. We want to return very soon to try out what looked like a very popular carvery. Thank you for a great visit.

Called in for tea tonight the 2nd August my husband had the carvery and said it was the best he'd had by a country mile. Andrea and her staff couldn't be more pleasant and helpful will definitely be back

Came with friends yesterday I has the carvery and my daughter has the £1 meal great value for money and it was lovely! Lovely place and lovely staff 5*

Came for tea was greeted by Keith who was friendly and very helpful the carvery was absolutely amazing and Rob was spot on well done Willow farm excellent food and service

Just been out for a family meal .What a disgrace food on carvery freezing cold and you could see it had been out for a while .The gravy wasnt gravy it could beused to put wall paper .only beef and ham left on carvery.My son got southern fried chicken which was very overcooked and bern left out gor a whole and looked like just warmed up .I had s hunters chicken bap which was the same .I complained to the waitress who ssid would tell manager and get them to come over still waiting. Will never go back

On 2 days for dinner with the family food was fabulous and food servers and waitress was amazing very friendly chatty and had the time for my son who is asd and adhd and had his big boy pants on to go to the carvery with me standing back and I must say the young lad serving the meat and veg was a GEM !!! Thank you so much for making our visit amazing The miller family

Went with my wife for a breakfast before we started work. They do a buffet type breakfast and we both had the small. Price includes hot drinks. Food was good and excellent value. Staff helpful and polite.

1st time back here in a while due to restrictions in place but we all fancied a carvery so came here , there is still the chef serving the carvery but the process for ordering via the app is very easy to do , the food was hot and tasty and we all left full and happy , couldn't resist the cheesecake to go option and enjoyed that last night , will be back again as cant fault the staff or venue

First time back since lockdown. The Breakfast was just perfect, hot fresh and tasty!! Staff were friendly and covid conscious. Louise our server was particularly helpful with regards to non app users!! Hope to get back soon.

Awful pub. Rude staff. The man on the desk was awful. I went in with my daughter in law,while the hubby's parked up. He asked us to check in with trake and trace. We said we don't have it. We asked if he could just write our names on paper, like other pubs do. He said no due to data protection. A new one on me. He also said it is illegal not to have the app. Which is a blatent lie. I said it was not. He asked rudely if I had a smart phone. I said yes but I'm still not downloading the app. His attidued immediately changed when our partners came in. Seems he likes to think he can intimidate women. He picked on the wrong ones that day. Anyway he said he would put my details on the computer. After all that fuss. The staff who served us looked like they wanted to be anywhere else, the place has no friendly atmosphere, like other pubs. The food was bland and definitely not worth what we paid. Overall a very bad first time experience at this pub, and the last. Note to staff. Please no not try to reply with nonsense to justify this behaviour. Eg. Covid guidelines. Covid guidelines does not make you a rude person who likes to argue with women!

Had a great time for my nephews 13th birthday. He was truly spoiled by all of the staff. Caroline was absolutely amazing from making the booking right up to ensuring our visit went well. Will definitely be back xxx

Can I just start off by saying how nicely we were welcomed into the bar. And we were attended to very quickly by a young gentleman called simon who was excellent through out are visit. The food was lovely the atmosphere was brilliant. The toilets were very clean. Will be back.

Went for my breakfast this morning we all had the buffet. It was lovey staff are great very welcoming, explained I could order on app, but couldn't do it so Louise took a order at the table great service.

Me and my partner visited craving a carvery, I have a few dietary requirements due to allergies, Chef Jack took ownership to check all dietary requirements and prepare a delicious dairy free carvery which was absolutely amazing. It all came piping hot and presented wonderfully and we couldn’t fault a thing about the whole experience, waiting staff were all lovely, especially Phil who was extremely friendly and more than helpful!! Our *first* visit was brilliant and will definitely be returning in the near future!! Massive thank you again to Jack!!

Excellent family meal, friendly and efficient staff and good choice of food. Will definitely be back in the future

I had breakfast with a friend twice last week, I was very impressed with the service and food was very good. We were given all the information regarding covid protocol, we ordered via the app and although on one occasion it was extremely busy the staff were very attentive and we didn’t wait long at all. I have noticed a review regarding the staff not wearing face coverings, I did not notice this myself but I would presume that those particular members of staff are exempt? Which we can not discriminate against! Overall I do not have a bad word to say and under the current government guidelines I think every member of staff did a cracking job, I certainly feel safer in the pub than in a supermarket! Well done willow farm!

I visit willow farm atleast once a week for my breakfast and it is always lovely. The staff are friendly and even when you can tell they are busy, are always in good spirits. Iv noticed a bad review regarding Covid protocol, I can’t understand why everytime I have been they have been following rules exact and I feel very safe whilst there. It’s actually one of the better places Iv visited. Thank you to all the staff there

I have been to Willow Farm many times in the past. It is a basic standard eatery with (usually) a decent carvery.However on my visit today with the hope of decent Covid-19 precautions the alarm-bells should have started ringing from the start. True I could, and did, book online, but with no option as to where in the building (as all other places I have visited in this way).I signed in with my Track-and-Trace app and without being given any option taken to our table (by a lady wearing the correct gear). It should have occurred to me then that several staff and customers were wandering around without masks.However after what seemed like an unnecessarily long wait in a very quiet place a waiter (with mask) arrived to take the order. It was simple: two carvery meals, a wine and a real ale. The waiter appeared not to know what beers were available, but we agreed that they might Green King IPA. I was then asked how I wished to pay. I though that odd as I have never been asked to pay before eating except in a late night Chinese restaurant full of drunks liable to abscond before paying.However I paid and was told that we would have to wait for our carvery 'tickets' until the drinks arrived (Another ten minutes)Sitting where we were in view of the carvery, it became obvious that many/most people having a carvery meal were not wearing masks and were not corrected, but worse still. some of the carvery servers were not themselves wearing masks. Looking around even the manager(?) was not wearing a mask.Having had to pay in advance, I was now trapped into having a meal or leaving at a loss. My Scottish ancestry prevailed and I decide to bite the bullet and order. I had a medium and my wife had a small, carveries.My choice usually is beef and pork, but of course today there was no pork. Vegetables were served by staff (one with a mask and one without). To be honest I'm not big on vegetables and if self serving I have one roastie. a bit of this and a bit of that. However the servers must feel that lots of everything is good so I ended up with a navvy's plateful drowning in gravy and with a pool of English mustard. (see photo).Keeping a carvery 'just so' must be a problem and as often happens, the carrots were soggy while the broccoli and cauliflower, not completely cooked. The mash and roasties were just right. (Tell Goldilocks).My wife, who had managed to curb the zeal of the servers finished her meal while I gave up having eaten the meat and the potatoes.We did not stay for desert or coffee as the afternoon was already wasted. For that we went elsewhere.I know it was cheap, but it really was not cheerful.Sorry Willow Farm, but if I ever come back it will be after you return to normal.

I love the décor and overall feel of the place. It’s like a Wetherspoon pub in its appeal; plenty to see on the cake and carvery counter to wet your appetite. And most certainly plenty of drinks to choose from. The tables are grouped in clusters – and whilst there are no obvious partitions – there is a sense of privacy. The wine-red signage carries on the colour scheme into the interior, whilst the wooden tables are a reminder that this is a pub-come-restaurant. There are tables outside, which are perfect in the summer. Overall a great looking restaurant. A nice family-friendly buzz was on when we visited. And a huge plus in my eyes, the staff insisted that we wear mask when moving from our group; so there was a semblance of the regulatory compliance being met.The negative side about my experience. (This again may be reflective of the shortage in staff due to COVID) Previous Carveries I’ve attended – limited your portion of meats whilst giving you unlimited amounts of vegetables. In this instance – they limit both meat and vegetables. You basically get three sizes of plates – small, standard and large; and that gets filled once. That’s not the sort of Carvery I like. Also – there was no Broccoli on offer on the Carvery counter; so the only bright green veg I had were Brussels sprouts. I did enjoy the beef as it was very moist and delicious – but the pork did not have a decent layer of crispy crackling; it was soft and rubbery looking. A Carvery without proper pork cracking – is a fail. I can only speak for myself in my review – but none but one in my group talked about how delicious their meal was. I certainly did not see the point in taking a picture of my “Carvery” plate. It looked like a fairly ordinary dinner plate. And they insisted that we had to pay either in cash or card – not both. That to me indicates they were trying to simplify to avoid mix-ups in payment. Also – the bill is for the whole booked table groups – not individuals. So if you go with a large group – make sure everyone brings enough cash. Else someone will pay with card – and you’ll need to give him your cash. I prefer individualized bills when in groups. This is a great place; may be back to perfection once the economy fully fires back to “normal.” I can certainly recommend – but on this occasion – they did not shine.

Went with my 86year old parents today first time they have been out for a meal since covid The service we received was excellent The staff are very friendly and made my parents experience a very happy positive and very safe one The food was excellent Just like to say a massive thank you to you all Yous are doing a great job in these very trying times

We come for food today for my daughters birthday and I would just like to say it was absolutely fantastic and I can not praise the server enough he was called Phil and was absolutely brilliant he was so kind and helpful and his customer service was excellent he is worth his weight in gold

Staff were so lovely, didn’t catch their names but the two ladies we had went the extra mile for us. The food was nice. Lovely experience.

We were advised to pay and order via app and because it's our first time after the lockdown; I was not sure how it works after I paid so I went to the bar with my face mask on and spoke to the cashier. As she was explaining the process; this rude guy on the bar told me to step away from the bar (very rude and condescending tone) as he said no one is allowed to stay around the bar. How would I know you are not allowed to speak to a cashier? Besides, the cashier has face shield and mask and the bar has a plastic divider. The guy was not even in uniform so I'm not sure if he's the owner or what, but the more he should be polite with the customers. I will never come back to that restaurant again.

Had an excellent meal here with my family last week, we were greeted by Keith who explained the COVID rules and showed us to our table. Our server Sam was very attentive and brought us everything we needed with no problems, I had the carvery which was served by Jack, I thoroughly enjoyed it! Well done to the full team!

I can’t thank Andrea and the team enough for their fantastic service yesterday!! Andrea supported me in arranging a small Covid-safe birthday party to celebrate my daughter’s first birthday. The staff were ever so friendly and attentive and while we were expecting to be governed by distance and rules, they created a layout and a toddler-friendly space that helped each ‘bubble’ distance but still be able to interact and we all had a fantastic time. While it’s been a difficult time for the hospitality industry, the team at Willow Farm are maintaining rules and processes and still succeeding in creating a lovely environment for customers. Food and drinks were great too. 10/10 guys, thank you!!

We visited here recently and turned up on speck. Once in we were welcomed and checked in very politely and professional with our current circumstances. I had the the carvery . You choose what you want and the food is served to you, all very nice and plentiful as ever. We will definitely return.

We arrived in Newcastle for a long weekend & struggled to find anywhere to book to eatFound Willow Farm and bookedArrived and was greeted with a smile (behind a mask) shown to our table and the rules etc re COVID were explained to usOrdered the food it was amazing - 4 empty plates and 4 full tummy’sVery reasonably priced and service was brilliant.We had breakfast there 2 days later and again service food and atmosphere was brilliantDefinitely recommend this place to eat

We went to Willow Farm as a last minute booking. Very spacious inside, cleaning stations, no social distancing issues, and tables cleaned immediately. Huge menu and drinks choice and excellent prices. Food arrived quickly, piping hot, huge portions and absolutely amazing. Friendly attentive staff. Only criticism! Should be in Essex, it’s too far away.

Well organised very nice helpful staff ,I had the lamb shank which was excellent ,couldNot fault and have all the Covid rules in place realy enjoyed going there and will be back thanks to all the staff.

Felt very safe in the restaurant today they have got all corvid measures in place the staff are brilliant we had fabulous Sunday lunch today

Just been to willow farm we were seated in a little enclosed section ,we ordered drinks waited over 15mins then we ordered two ciabatta sandwiches and it said on menu and app add a soup for £2 but it added an extra £4 each so we asked a girl with dark hair about it and she said she would get back to us we waited about 20mins and still no one came to see us so we left and went to another pub as we were hungry,the service was very bad on a empty Saturday at 12pm been to willow farm loads aswell will visit other farm pubs again but not willow again as service very bad with so many staff on very disappointed as would always leave a good review.

Brought the family in for Sunday Lunch, we were very impressed with the Covid safety precautiins here!But the best part was the food, with new rules we couldnt go to carvery but a server quickly arrived at table to ask what we wanted on our plate, and got us exactly what we asked for.All nice and hot and very tasty.

visited for breakfast with mam. Greeted by Louise when we entered . Louise explained everything about steps for covid. Through my whole visit I felt safe through the awful times . Louise was very helpful and friendly nothing was too much and breakfast was beautiful well worth a visit.

Great family pub, love coming here for the Carvery, staff are helpful and always smiling. Great for people with children and not to pricy. And the cakes are amazing.

Great staff, always get a warm welcome from louise and Heidi. Food is great well cooked always leave full. 5* service especially in these trying times

We have been here twice in two days and I just want to say the staff were fantastic given having this pandemic going on.very patient.i want to mention Andrea who served us was Amazing so friendly and helpful.the young girls and young men serving were so lovely.the food was great.u are all doing a great job.thank u.we will be back.xx

“Have you booked?” A delightful greeting from the man we shall call Pink Shirt. Well no, your app is defective. The three cars in the car park and a pub as bereft of life as a monty python parrot indicated it was potentially not necessary. Perhaps at this point we should have taken a hint, turned tail and beat a hasty retreat to a superior establishment, perhaps the bins around the back. “Order by the app, you can’t go to the bar, it’s the law now,” proclaimed pink shirt. Stern, indeed; humourless, alas a natural. Track and trace circuitously completed and table directions delivered a form of no discernible logic appeared. You tick what you don’t want. Ah so your deficient app must be the same. Order the whole menu at your convenience, please remember to allow the kitchen to determine the one missing item and by some quirk of chance you will get a meal. By some act, I suspect a mistake the correct food arrived. I say food, in doing so I swerve the facts. The waiter was also at a loss, although I suspect him new. Newness aside I suspect he should be able to identify beef. Perhaps not from his startled reply; “oh is that beef?” No, my poor child, it appears to be charcoal, or perhaps the cow skin, ah hello, a sole for my shoe. A sole for my shoe I shall walk anewNever mind well done I wanted it blue. I digress. My poor wife she didn’t eat. But worry not I had clothes for my feet. Again I digress. Summary. Poor food, previously mentioned monty python parrot atmosphere (bereft for those who forgot) and pink shirt a natural at poor humour. However if yellow shirt is reading you were as bright as your shirt. At least one of those two stars is yours. I can also recommend cramlington cobbler in manor walks to attach the plated leather to your shoe.

Went today for dinner and was amazed, the food was hot and delicious, beef was just so tender! I was served by a young man called Reece who was so polite and helpful. I felt safe and comfortable in the surroundings, would highly recommend going! I know I will be going back, even had a cheeky cake away on the way out :)

We've been to willow farm many times but never for breakfast, so we thought we'd pop in on the last morning before the bairn returned to school and the usual early morning routines resumed.The buffet breakfast was fantastic, really nice and reasonably priced. Everything was very well organised with regards to the pandemic too.The staff were lovely, very friendly and helpful. Louise, who greeted us, sat us down and fetched our drinks, was especially nice. Extremely friendly and attentive, a real credit to the place.

Tried a couple of places before hand but they were full but managed to get a table here at Willow Farm. I’ve eaten here and quizzed a number of times previously and it’s always been perfectly good. Willow Farm seems to be absolutely smashing the Covid-19 safety precautions. All staff wearing visors, procedures in place for ordering food/drinks, all delivered to the table. One way systems, toilets single user use and the place was spotless. Tables were very well spaced and it just felt the place genuinely cared for its customers. I used the app to order food and drink which was super easy and quick. The food was very good and very reasonably priced. Staff very professional and efficient. Will likely try here first next time.

Our first time out since befor lockdown, we were unsure what to expect after reading some of the horror stories in the press. We were greeted by freindly staff at the door and shown to our table and the rules regarding social distencing etc were explained by a very polite member of staff. The food was excellent and again served by freindly helpful staff.

Came for Sunday dinner, stayed for deserts. Staff were amazing. They were going above and beyond making sure all social distancing guidelines were met. The food was delicious, the beef was some of the best I’ve ever had. I will be returning again without a doubt!

We have gone to the Willow Farm for a Sunday Carvery for years. Only missed when on holiday. They have done everything to keep it safe since the pandemic. Yesterday was the third visit since it reopened. Last Sunday we paid for meal and drinks at the bar. When they brought the drinks we were told to wait till we were called to go up for our Carvery. Waited 45 mins, when I asked if we could go, they said they had forgotten about us. Yesterday when we went up for Carvery the chef gave my husband one slither of Turkey, then one slither of ham., mine was more. We won’t be back, I said to the chef, surely you are going to give my hubby more meat, got one more slither. So thin we could hardly pick it up with a fork, disgusting.

It was my first time visiting and it definitely won't be my last! Food was great and the service was fantastic. Very up to scratch on Covid with a one way system in place, face sheilds and thoroughly cleaning each table after use. The carvery looked great and I look forward to returning to try it!

Visited The Willow Farm for lunch with a friend today. I cant praise the staff and the manager on how safe and covid safe they have the pub. Tables all spreed out so good distance apart. Go in the main entrance and exit by the side one. Carvery was done brilliant behind glass so only the staff can touch the food. And still gorgeous. Even at the bar they have signs where to stand so nobody standing together while been served. The staff all wore masks or visors..They served the food on a tray where the kindly ask you to lift the plate so they aren't touching it. I really cant praise this enough. And the food is always amazing. Many other places should take a tip from here.

We were passing on a Saturday afternoon been to willow farm a couple of times so popped in ordered everything through the greene king app we had our meals inside and desserts outside in beer garden as it was a hot day ,food arrived quickly ,very safe inside ,staff very good as I always get from farm pubs great place.

Absolutely amazing service from brett wilson and his team brett was helpful and friendly made sure we knew all the rule with covid and how they have changed the way you dine his service was excellent nice friendly manner Will definitely be back couldn't fault the service

Excellent! The organisation and efficiency were outstanding. Staff were well trained, clearly knew the new social distancing methods and protocols, polite, friendly, helpful and very respectful of social distancing. The new carvery system made collecting our meal enjoyable and stress free. The carvers serving the food were very generous (gave more than I would have given myself), patient and very friendly.

Visited today ( our 1st visit to " ANY "POST LOCKDOWN Pub/restaurant ) with my grandson and husband and so impressed. Welcome and organisation fab , staff friendly and wearing visors or masks which instilled confidence from the start. We sat outside and our drinks were served to us. We paid by card for ease. Clearly marked routes and labelling of procedures made for a lovely visit. Well done Willow Farm we will return.❤

Just been there today after lock down. The place was freezing because the air conditioning was on which caused the meal to turn cold in seconds, not good.Why do they need the air con on - this is the North East of England not Florida. Turn it off. You are ruining the occasion.

If I fancy a nice hearty breakfast in pleasant surroundings I just come here as it's the best place around. Really good value, no pressure to rush your meal and the unlimited coffee is pretty decent too. Go early though as the food is fresher and not dried out, however it does get refreshed quite often and the eggs are cooked fresh (fried). I will certainly be back as soon as the 'lockdown' restrictions are lifted and this place reopens!......

A place we return to and will continue to do so time after time service excellent and food mouthwatering

Carvery was lovely and really quick for a very busy Sunday. Food was excellent. The carvery lads and staff were brilliant and the place was really clean and tidy.

We Went for tea today arrived about 5pm ordered 2 carveries. Only had choice of 2 meats beef or turkey. No choice of gammon or pork. Vegetables were absolutely shocking,hard dried up potatoes new and roast. Mashed potatoes had obviously stood a long time as a skin had developed on them. Parsnips were dried up. The turnip and carrot mash thing was also dried up. The Yorkshire pudding was incredibly ROCK HARD could not cut it with knife couldn't even pull it apart it must have stood since lunchtime. When asked by staff member if our food was alright we mentioned the above and were offered a free pudding which we refused as we came for a carvery not a pudding. We were then offered another carvery but again refused as 1 plate of dried up veg surely would be the same as another. A different member of staff took our plates away we mentioned again how terrible the meal was her reply was it hasn't been busy today which confirmed to us what we thought was correct THE FOOD HAD OBVIOUSLY STOOD SINCE LUNCH TIME. Absolutely shocking we finished our drinks but no management came over to offer any apology. We left and came home feeling rather disappointed, we looked on trip advisor and the amount of comments regarding same complaints about carvery are shocking we only looked back to January this year. The reply from owner at green king willow farm apologies but still it is the same. We will not be back. Waste of money. !!!!!!!!!!

Took a seat whilst wife went to order. Very long queue with only one staff member serving. Took almost 20 minutes to get a drink and order carvery. We were lucky. Other people in the queue ordering off the menu were being told that there was an hour wait. I was pleased to see that they are now making their own giant yorkshire puddings but disappointed that they were cold and tough as old boots. The stuffing had a thick crust on it and veg seemed to have been out a while and was dry. Although they usually have 4 meats available they only has a small piece of beef and some rather dry turkey. The carvery chef looked rather embarrassed to be serving it. Yet again standards appear to be slipping.