William Bourne in Kingston upon Thames

5:30pm weekday sitting for 4 people - very easy to book online. Minor niggles: It would be nice if there could be some kind of division between smoking/non smoking tables as it's not great to eat if someone is smoking at table next to you. Only one heater working so take a blanket with you!Positives far outweigh the negatives though. Staff were attentive, friendly & clearly following all the Covid restrictions. Between us we had: chicken burgers, onion rings, chips, veg pie & mash, nachos & garlic bread. We booked and paid individually via the app & it was delivered swiftly and everything was delicious. A nice local pub with good food at reasonable prices.

Came for lunch as a last minute thought. This is our local but we don't go to pubs often. The management are wonderful. Great service. Very friendly and accommodating and food was perfect. We love it here

I have been going to the William Bourne since the restrictions were lifted earlier in the year, mainly sitting in the pub garden.The lady who runs the pub is very hot on you using the hand sanitiser on the way in, filling in the track and trace and following the one way system. This is the only pub locally where I feel the rules are taken seriously.The service is quick, the staff are really friendly and it has a nice atmosphere.Not eaten in the restaurant but we have ordered food such as nachos, chicken wings etc to eat outside and they have always been really good.Not been to the pub since the further restrictions have come into place but I would suspect they are being adhered.Nice local and would recommend.

We visited on a week day afternoon, the pub wasn't too busy and we got a nice seat outside. Great social distancing measures in place, from when we arrived the staff member explained everything and we were able to choose where to sit, though all the tables outside were very well set out and not close to others at all, the afternoon got busier as time went on but this still wasn't an issue in terms of seating/social distancing. The experience was effortless as we could order drinks and food from our phones without the hassle of even having to visit the bar and the service was friendly and fast. Food was absolutely lovely, we will return.

We recently enjoyed our first drinks and meal out post lockdown at the William Bourne. The service and cleanliness was very good and everything was explained from the outset. The app and table service was faultless. The food was great and the tables were well spaced out. We were in the garden. One very small negative feedback the chip portion size could be larger lol

I booked for 7 of us in the restaurant... the bar was very busy.. but we didn’t have to wait more than a few minutes to be served... food was great and the service was top notch .despite it being very busy .. we were all very happy with the food and service .... Keep up the good work ...

Couldn't fault the staff and hats off to assisant manager (Chloe) who made sure the few hours we were all there 30/35 people it went smoothly, food, hot & cold was great and plenty to choose from. Thank you guys

Had a lovely meal here on a Saturday night. It's clearly a popular place for food and drinks as it was very busy. Competent and patient staff who catered for our needs. Ample parking with covered smoking area, caters for families with young children. Very enjoyable evening.

We were passing through Chessington and lighted on the William Bourne as a good place for lunch. While my lasagna with salad was OK, my wife found her steak tough and rather small, though she did get a generous serving of chips and peas. We sat at a convenient table that happened to have a screen showing a Scottish football match. Two other screens showing the same match on Sky Sports seemed to dominate the dining area. That was pretty pointless in an almost empty restaurant in Surrey, but other sport on TV must attract customers. The regular customers at the bar seemed pretty rowdy.

Staying in the area we were looking for somewhere for dinner, booked over the phone arrived shown to table no probs. Menu is standard pub grub nicely presented and tasty not too bad a wait, drinks were good value. Service was a bit haphazard but it was quiz night so think they were gearing up more for that all in all a cheap night out. I would recommend.

This is my local. I have a pint here most days and a meal every week or two. After a recent refurb it is a lot smarter than it used to be. It's also ridiculously cheap. A pint of Doom Bar is £2.75. Most places in Surrey charge £4 plus. The extensive food menu is also very cheap but of good quality for the money. For example the excellent cod and chips is £7.99. I always upgrade to the spiral fries for 50p, much tastier! This Is actually nicer fish and chips than I have had in other Surrey pubs for £12-13. On a Friday it is even better value around nine quid for fish and chips and pint. Another meal I have frequently is the all day breakfast. Naughty but nice.Other dishes include sausages, scampi, burgers, pies, steaks etc. Never had a meal here that wasn't good. It just goes to show that even in Surrey you don't need to pay a fortune for good grub.

Came for some food with a group of friends (6 of us) and I can honestly say this is THE worst service I’ve ever had from a pub. I ordered the nachos + pulled chicken and chorizo. However I asked for it without guacamole, sour cream and jalapeños, and paid for extra cheese. What came out was a plate of crisps, with a tiny bit of pulled chicken. So I sent it back and asked for cheese, and aside from a tiny piece on top, there was still none. I sent it back a second time with the waitress who as sweet as she was, didn’t have much initiative, customer service or brains. She came back after the chef had said no because the cheese is portioned. After reminding her that I asked for it without a lot of toppings so it should have balanced out the cost, she came back again to say the chef had said no. So I gave up and took the dry nachos. Then... another member of our party had ordered a side of chips with their dinner. We reminded the waitress we were waiting for them, and after she returned she told us the chef said they had already come out. They had not. So we asked to speak to the chef.... what we were greeted with was an unwashed looking, grumpy human. I can see why she’s kept in the back...After arguing with us that we had the chips, and us pointing out there was a camera right above us, if she was in any doubt she could check that... she stormed off and said ‘I will’ as she retuned to the kitchen. The staff are miserable as anything, certainly not service with a smile. I have been to the William Bourne so many times, however it seems that despite the lovely upgrade to the pub, it seems that the staff have had a serious downgrade. What a shame. Please management of the William Bourne, teach your staff even an OUNCE of customer service and I’m sure your business would thrive much more.

Nice pub it’s our new local, been a few times on sunny days, gardens nice pub is clean and they have a excellent selection of lagers and spirits, food is okay but it’s cheap and cheerful so you get what you pay for. Would give four stars if the food was a little better, service and the girls behind the bar are very good. We will be back and try the food again

Couldn’t have wished for anything more.Food was Scrumptious, Service was fast, and overall worth while visit. Actually visited Friday and Saturday night for Evening Meal, nothing was too much trouble. (A little bit of a wait for Food on Saturday, but very understandable due to the Champions League final and Epsom Races finishing). Staff very helpful and friendly, specially Claire and Maggie. Highly recommend a visit.

Decent setting... food reasonably priced however when it arrived 2 out of 4 orders were wrong. Kitchen was quite busy so easy to do I suppose.

Poor customer experience very rude from the bar staff felt very uncomfortable when ordering the food many men at the bar so I didn't want to go up so got partner he ordered me well done steak instead of medium so I had to go tell them well the guy up the bar was so rude he went WHAt do you want? I told him then he ignored me and just got someone else to change it when food came good quality for price but server who came felt uncomfortable as she didn't say nothing when handing food she just popped it down not even knowing who ordered what so doubt I will be back as the customer experience made it a poor review

This pub has a lovely look and does a good porn star martini- good prices too, great place for pre drinks

Spent a sunny Good Friday afternoon in the beer garden and had lunch. It was our first visit and we will return. Staff were very friendly and welcoming and our lunch was delicious and well presented.

With its seven TV screens, its extensive menu

This was our first visit since the revamp and the changes have made a great difference. The pub was very busy and we had to wait to grab a table once vacated as there is not a booking system. All orders are taken at the bar and paid for. The food once it arrived was very good apart from the steak on my mixed grill which whilst cooked as requested was tough and sinewy. Prices were good.Toilets were clean. Service was generally god but we were offered lemon slices for fish from the waitresses hand, that was a first. Outside area had lots of tables and chairs, heaters and a massive tv. All in all a good effort.

Had such a good night New Years year! Usually a regular, fantastic staff, reasonably priced, great food normally but for new year they went all out, DJ, buffet, loads of lovely staff (Chloe thank you!) Had such a good time! Thank you!

First visit since the refurbishment and have to say it looks really good,we had good service great food and at a good price but only down side it needs more bar staff coz the two people that were serving were over worked but did a great job,definitely recommend and will return.

Another lunch with workmates, this is a short drive from our office. Staff were friendly enough, and the girl that took my order seemed very attentive. I ordered the gammon, but as I dont do peas or eggs, went to some length to explain the changes I wanted to make to the item.

Visit this pub several times a week. Kids love the garden area. Kids meals £2.49. Can’t beat that! Staff are welcoming and friendly and food is good. Meal portions are generous. Chicken wings are to die for! The new landlady has made sure there was a seamless transition and the locals have remained. Can’t wait to being the kids to the activities over the summer! See you all again soon!

Visited this pub for a meal and drink which I have done a few times, on this occasion you were lucky to get served never mind get a smile off the staff. The male staff were rude not even speaking when taken out order we felt we were putting them out. Helen was great always doing her best, but unfortualy the staff who was working with her let her down,she will make a great landlord if choosing her own staff. The new landlord was no where to be seen AGAIN since being taking over by her I think the pub has gone down hillvwe had to wait over an hour after ordering a meal which is not acceptable. Will not recommend this pub and it's a shame as it was such a lovely friendly pub before being taken over by this new landlord thank God Helen and s still there at least there's someone who smiles. As for the male staff some Training on customer service might be an idea.

Been in for lunch with family had a great day in the garden, ordered lunch witch was done quick and tasted very good. thank u

We have visited this pub lots og times but since being taken over by new landlord its gone right down hill. If you got a smile from the staff you.ll be lucky the service is crap !!! Helen the barmaid is the best one there all the others im afraid to say should get some training in customer care. The glasses were filthy and when complaining about it you wouldve thought i had asked for free drinks a bloody joke i will not be returning and would never recommend it to anyone being tracy back

Lovely little pub, great for live sports and staff are friendly, food is good and its a nice place to sit, with indoor and outdoor seating. Everyone is so friendly here.

We've eaten here a number of times and find that the food is 'good pub grub' at a very reasonable price. The sharing platters are great with loads of choice - something for everyone. A good choice of vegetarian food too. The wine is also reasonably priced. Win Win situation.

First visit there for Sunday Lunch. The restaurant was clean and bright. Staff are attentive and friendly. Service is quick. Lunches of Roast Beef, Chicken Pie and All Day Breakfast were delicious and hot. Sticky Toffee Pudding was also delicious and all at a very reasonable price. Will definatley be going back

I go there frequently with my other half or colleagues. The barman, Robert, serves a great mini Guinness (tia maria and bailey's)! Beer prices are really very reasonable compared with other places locally.

Went for lunch on a Friday, two other people in the restaurant and a few in the garden. But it took three quarters of an hour to get our food. Won't be going back.

Cuatro de nosotros visitamos el William Bourne, ya que este era el pub local para los miembros más jóvenes de la familia. Bastante agitada pero el servicio del personal del bar era rápido y la bienvenida fue buena. En la sección de restaurante del pub, que aunque básico, estaba limpia y la camarera era feliz. Pida su comida en el bar y recordar su número de mesa. El tiempo de espera era mínimo y venía entonces barbaridad de comida que estaba bien presentada y caliente y no demasiado cocido. Los precios son baratos y la comida era de buena calidad. Sí, es un lugar barato para comer, pero la comida supera a restaurantes y pubs más caro en el que he estado. No dudaríamos en volver para comida. Muy bueno.

Warm beer, filthy leaking toilets, no staff and never any food being served. This used to be the best pub in this area by far. Now it's a shadow of itself

As seen from my previous reviews i loved this pub and have been eating here for over 10 years and...

He llevado a mi madre a comer en nuestro local ahora el gerente de última ha ido. La comida era mucho mejor y muy agradable. También estaban dispuestos a adaptar mi comida para mis problemas de salud, que no fue hecho antes. La casera es...

Fuera, este lugar tiene un patio delantero laterales y traseros, jardines, y un aparcamiento adyacente. En su interior hay una gran zona de bar. Llegamos a mediodía en un domingo y había un par de otros clientes. Entrar a través de la puerta principal, el...

Si pudiera dar 0 estrellas me! ! Después de 3 horas en coche hasta Chessington, nos registramos en la Premier Inn y tenía un aspecto en Google para lugares para comer. Encontramos un pub William bourne, y después de revisar el menú decidimos ir aquí....

Un agradable pub con una buena mesa de billar y un montón de TV's, así que podíamos ver la final de la liga de fútbol. Algunos buena variedad de cerveza con comida y aperitivos. Una buena visita

I have a huge experience of Stonegate Inns. They survive on volume sales and swift expedition to keep prices low! This place is doomed. Not busy....we waited over an hour for a dried out pie and brown tinted water, pretending to gravey! Of the four other customers who had ordered food all complained about the tardiness of the kitchen. Last year I was told how brilliant the landlord was....he seems to have gone, and with it any hope that this place can "cope"......its a matter of time before it implodes. The manageress robotic reply of "Its own it's way, being plated up!" Didn't cut it...avoid

Walked in on the rugby....2 guys at the bar made room for me to get a drink staff friendly and helpful...very good...families best sat and sun lunchtimes...busy with locals but friendly

Tried this place for a change. The pub itself was really busy, with a good atmosphere (it was a Tuesday night). The food, ordered at the bar was perfectly pleasant. The restaurant itself is clean and tidy, but a bit dull. Good parking facilities. Not bad, all in all.

If you're after a typical Pub Roast on a Sunday - Look no further than the Bourne. The food is always Excellent and the staff friendly and the prices are well within most people's pockets. As far as value for money goes - you can't fault it.

If you are in the Chessington area this pub is the one to visit, they have themed nights like curry,steak,burgers and much more,the food is very tasty and great price too.You can have two good meals for under £10.

Been here a couple times now, the Tuesday burger & drink deal is too good to miss. Always friendly staff, prompt service, and just generally a nice traditional pub. Will definitely be back!

Me and my father visited this pub recently, could do with a refurb but Lovely traditonal pub, great atmosphere, the restaurant was busy but the service was really good and the bbq chicken melt was delicious. some of the locals were complaining about the change of management but we found the new manager very freindly and welcoming and all the staff were very good. Great pub and would definately reccomend visiting

Popped in early evening for a few drinks. Bar staff/manager friendly. Inside ok, nothing special. Did not try the food. All in all not a bad pub.

The meal was cold and one sent back twice as it was wrong. No one asked after the meal. Also has run out of beer twice, since the new landlord arrived.All the good staff including chef have left.The brewery as ruined a lovely pub and the previous landlords hard work.

Absolutely loved the atmosphere. New landlords friendly and so pleased to see bar stools from bar removed. Busy most evenings

APPALLING!!!!!cold food,freezing restaurant,rude staff,too scared of repercussions if i sent it back.staff decide when its time to finish.If you like fawlty towers give it a spin(you will regret it)

Why oh why do chains and big pubs put new landlords in who ruin what is and has been for over 60 years a locals pub! New manager is rude , food with new kitchen "staff" in acceptable. Urge you not to even try going. Stonegate ruining again

The plank idea is fabulous, plenty of choice and always too much! Food is great quality and very reasonably priced. Staff always friendly too

As pubs in the area are closing left, right and centre it is hard to find one that isn't the template modern gastro-pub.This is definitely more of a drinkers pub than an eaters pub. The food is pretty average but is considerably cheaper than anywhere else around, particularly as they have different deals on every day.I have recently been popping in for a couple of pints after a cycle ride with friends or, more recently, after a game of golf. Plenty of outside seating for a relatively small pub. Good choice of bitters and nice to see them served in a jug. I don't mind a grumpy landlord but he does crack a smile once in a while! I like the family feel behind the bar and it definitely has personality - whether it is to your taste or not.I would be unlikely to bring my kids here or come specifically for a meal but as somewhere to stop by for a casual pint or three, I can't fault it.

Lively pub good atmosphere. Best to reserve a table if you know you are going to eat as eating area can get busy. Large menu with all the pub classics and lots of burger options. Kitchen usually closes around 9pm so make sure you get there with plenty of time to order.

We popped in for a quick dinner after a packed day in Chessington. There was a varied menu to chose from at good prices with deals in each night. The children's menu was excellent value at £1.49 a meal. Food was well cooked and arrived quickly. Family of 4 with drinks under £20! Well worth a visit!

The William Bourne is a pub that I have been driving past for the last 25 years but never been in.As we wanted somewhere near home to go to for lunch we thought we would give it a try.I'm glad we did, the Pub is immaculately presented, staff pleasant and food reasonably priced.We will go again.

My husband and I have passed this pub many times. But recently a work colleague said we should give it a go .... so we took the plunge for lunch one Sunday.Yep ..... so glad we did.Good atmosphere all round, and although the Euro football was on, you could still hear the background music in the dining room.My husband chose the homemade pie, which he said was simply delicious and I had the healthy option steak and mushroom salad; purely because I need to ☺The beer garden is well kept and ideal for families who like to socialise, and has plenty of good quality seating.We're going to give the quiz night a go, as this seems a nice friendly pub with customers of a similar age group to ourselves.And finally there's something we consider to be very important ...... an acknowledgement from the landlord as we left. Not many places do that these days.

Went here with my partner and 8 y/o daughter to have a meal and watch the England game. I rang beforehand to ask if kids were welcome and was told yes, so it was something of a disappointment to learn when we arrived that kids weren't allowed after 9pm so we had to go elsewhere to see the match. Wolfed down our (reasonable) food in a hurry and left just as a large and rowdy bus load of drunken blokes arrived to watch the game. Food was cheap and decent so it would be nice for lunch, but not really somewhere to take the family in the evening. I felt it was a traditional pub which really didn't want to open up to families but probably needed to for financial reasons!

Good food good service and pleasant staff the prices are reasonable as well probably the best pub in chessington, Nuff said!

Went here tonight after not going for quite a few months and the food was still great, 6 of us ate a range of different things from their new menu and of course took advantage of the 2 for 1 desserts, the bar does get busy but grab a table in the restaurant area and its nice and peaceful, one bit of advice is if you go here ring in advance and book a table, we watched at least 4 families get turnt away because of lack of tables available, not the owners fault but the restaurant is so popular it is always very busy and just not enough tables for the amount of customers wanting to eat here, that says alot really, there seems to be some harsh reviews on here which i have never seen evidence of but im always wary of reviewers who have only ever written 1 review on one place. Food for thought maybe. Anyway, try it and u might be impressed :)

Took a retired ex-work colleague for lunch, wanted somewhere local. Food is basic, what you would expect for lunch, fish & ships, bangers & mash, pie and chips etc but lunchtimes is 2 meals for £9.99. Food was hot and good. They do other things on the menu also. The desserts are £4.99 but 2 for one at the moment and we both enjoyed these. The pub seemed quite busy and there were children there as well. Will certainly return.

Not great food, but the reason not to eat or drink here is the service from the staff.Moody, unhelpful at best, dismissive, and that's only when they eventually come to your table after leaving you for far too long.There are so many better pubs within easy driving and even walking distance, do yourself a favour and go somewhere where the staff give a damn.

Went with my family, the manager clearly did not welcome kids and was put out throughout our visit that we dared enter with children.The food was basic re heated crap and unsurprisingly there was no other families only drunk chavs.Go to the shy horse or the star if you want a decent meal.

My group of 15 elderly walkers was delighted with the William Bourne. Even the most difficult to please found something to enjoy on the extensive menu. Our excellent value food and drinks were served promptly and with a cheerful smile by Tim and his son and we all much enjoyed our visit to this friendly family pub. Many left declaring their intention to return soon.

Back from a half term holiday and needing to extend the relaxation a bit more we booked for Sunday lunch. Thoroughly enjoyed the bright dining room at the back of the pub and a good value family feast.

Excellently run by Tim & Ethel McGrath offering a great new menu of meals or snacks and occasional live music. definitely the best pub locally.

I live locally and used the go here often to eat, always made to feel welcome .. Then suddenly they changed and we were made to feel unwelcome .I'm not sure if it was following me complaining about a bit of steak that tasted off, they changed it and all was good a few weeks later my partner had a similar experience and when asked he said that it didn't taste right and a new steak was brought and he was told its from the same packet. For me it's local but most of the staff lack customer care aside a few that have excellent skills . I don't like the click of the pub and do find some of the staff border line aggressive in their tone. Generally the food is good and it would be unfair to say otherwise. Would benefit from customer care training and a smile !

We have visited this pub 5 Times now with our 2 children. The staff are friendly and certainly are child friendly. The menu provides a good choice to cater for all tastes. It is clean tidy and has a great atmosphere. The cost is very reasonable. Lots of our friends say the same. If ever we have had to wait for food it is because the restaurant is busy (a good thing in my eyes). Food is freshly cooked. The staff are friendly and yes the landlord is very nice to. Go and see for yourselves.

Visited today at about half past 2 two main meals for under ten pounds really nice food cooked well good service staff very competent if you don't mind a little noise this is the friendly pub for you .

Not a family pub at all anymore, children unless tied to a chair with tape over their mouth are not welcome.Some staff have a Jeklyy and Hyde personality and really need some CS training. Such a nice pub and a nice location close to home that I've used for years but recently don't feel welcome anymore.Time to find a new local!

Have visited this pub for lunch a few times over the years. Have always been happy. It's an old style pub with games and flat screen televisions. It has a nice garden albeit overlooking the main road. I arrived on a walk at about 2.30. It was fairly quiet and I was pleased to learn that food was served up to 9pm. I was warmly welcomed by the young lady behind the bar. The service was good. The food was good pub grub with a reasonable choice. My steak and ale pie was good and arrived nice and hot. It was reasonable value for money. (If I had visited with someone else we could have got two mains for about £10 in total). Everything was clean and tidy including the facilities. Well done William Bourne. Will certainly call in again.

It was an early summers day when we placed our order for 8+ meals, only to be told by Irish landlord who couldn't even crack a smile that it was too late to order with kids present due to backlog of orders. This pub was well run years ago and was welcoming. These days Tim celebrates St Patrick's only and any other day it back to the hard face.Couldn't beleive he actually smiled while his daughter was staying there though it must be one rule for him and sod everyone else

I have never experienced such an awful pub, awful food and awful staff. This should not be advertised as a family pub as children are clearly not welcome. The landlord is rude and aggressive, the staff have no manners, the food order was wrong there was an extremely long wait, our food came out at all different times, I left the pub feeling very upset and unwelcome there is no way I would ever return to this pub, what a shocking experience.

Had to review after reading some of the negatives. We think the Irish landlord has totally turned this place around for the better, he is a real pro. The food and service has improved greatly, and as a result the place is now really busy in the restaurant and we might even have to book! Prices are creeping up however, although happy to pay them for the improved experience. keep up the good work. for value for money, its a 5 from me..

This is a really old pub, but it has been refurbished a couple of times. Well decorated, clean and the managers are welcoming and friendly. Very nicely set out, with the food a very reasonable prices, well cooked and served!

My husband and I popped into the WB pub with a 4 month old baby on a Sunday afternoon. The pub wasn't too busy and there were plenty of free tables. Once we decided what we wanted to eat my husband went up to the bar to order. He was told it would be a 45min wait for food and said that was fine as we were not in a rush. She then told him she wouldn't take his order now. When he asked the speak to the manager he was told it would be over an hour wait for food and we might as well just leave. When my husband explained that we had the baby with us and we really don't mind just sitting and waiting and having a drink. The manager then said that it is not his problem and he wouldn't serve us food. We were disgusted by the way 2 staff members and the manager/landlord treated us. We might not be regulars but we had just moved to the area. This is not a friendly pub! Do not visit!!!

Me and my friend meet up on a regular basis, one a month, we always go the William Bourne pub, it is a friendly warm pub, we are always made to feel welcome, we have tried other pubs but always go back to the William Bourne as the food is really lovely, you don't have to wait too long and nothing is too much trouble for the staff. The price of the food is very reasonable and the puddings are great. I would definately recommend this pub, it is oneto visit.

Disgusting pub and disgusting landlord!! The pub states children have to be out by 9pm it was half 7 in the summer holidays when the idiot Irish landlord made me and my friend and our two children leave when asked why he shouted at us in front if our children which upset them, I told him to not raise his voice and he said your barred..... Can't say I'm bothered as I wouldn't wish to go in there again the food was disgusting and he was lucky we paid for it as the order was all wrong and he said it would be another hour if we wanted the correct food! Such a shame as this used to be a decent local , I've spoken to many locals who dislike the idiot who runs the place time for a new landlord???!!!!!!!!

This is a lovely little pub for lunch or dinner. A great menu. I would recommend the Thai green curry. Prices are average, but they do very good deals.The staff are friendly and i go to this pub nearly every week for a lunch time treat.

I sit on the fence will this pub. It is nice and clean and recently decorated. For the first visit I felt unsure of the atmosphere, but as time went on I felt more welcomed. The food is very reasonable priced. I have had better pub food, I feel the food is just short of the quality I would expect from a pub meal. It has a good pub entertainment pool table/ football/ quiz nights, garden etc.. Don't mean to be mean but the food is nearly there, I would pay a bit more if it meant better quality. I can see the effort that has been made which is great, Lovely pub just needs to up its game on the food.

After waiting for what seemed to be an eternity, our meals finally arrived or what were supposed to be meals - more like a microwave dinner slumped on a plate!! served with watermarked cutlery and flat beer. The bar staff looked clueless in their jobs and standing around playing with their till cards. The customers were all sour old men and coked up workmen. The toilets are small and smelt atrocious as we'll as drug parafinalia being dotted about such as empty wraps on the window sill. This is not a good establishment to take your family or friends to I for one will not be a returning customer!!! Although there was a great dogging experience in the car park and adjacent field I will be sure to return with my wife for another woodland adventure!

Tryed the William Bourne with the wife and friends for a meal and drinks. Haven't been there for a while after a bad experience with the food quality. Wow! What a turn round food (although the portions are smaller) was more than acceptable and served quickly. After we had eaten we moved round the front for a few drinks and had a good evening, I don't understand the bad comments about the Irish fella behind the bar as we had a laugh with making vodka and cokes just perfect!! He was polite and happy and served us promptly. I'm not a regular but I intend to be from now on.

Another great meal here, tasty food, nice staff, decent portions, wonderful puddings as usual and lovely garden area to sit in the sun.

I have been eating here for a couple of years . Food not as good portions are getting smaller quality of food is not as good . Staff are all good apart from one bar staff who is quite abrupt pub very clean

Have now been to the pub several times over last year, after many years of not wanting to go there! The landlord has really improved the place. Wide menu and serves up good but value pub grub. I think we'll be continuing to be part-time regulars now :-)

We tried this pub out for lunch when passing. The old Irish man behind the bar didn't crack a smile the whole time we were there.We received looks like we just walked into the village of the damned when entering the pub and waited ages to be served over regulars ordering drinks.We were told that kids weren't allowed to stay for longer than a one hour time slot so after waiting 45 minutes for our food had to inhale it to be out in time. The food was also greasy and poorly presented on the plate with BBQ sauce fingerprints on the edges.The outside seating area is lovely but somewhat ruined by chavs cursing loud enough for our kids to hear. The food and drink is not the best value for money either, so to summarise I don't think we will be returning. There are far better establishments in the area.

Almost every weekend i go to the William Bourne with my dad as we are locals. The people in the pub e.g the waitress and the bar men are always very welcoming and kind. When we order food they are always very smiley and there is a good atmosphere in the pub. There are big TV's on each side inside the pub featuring the latest sports game. The food there is absolutely lovely and i would definitely recommend to other people of all ages. The garden outside is family friendly and very well kept.

Have to agree with the positive comments about the new owners. Really, for the price, this place is a gem. Its not a gastro pub and it does have to also appeal to the regular drinkers who probably keep the place going during the week, so the bar is quite old school. However there is a large restaurant area where you can sit in peace and the food is very good and does seem to keep getting better!Under the new owners it really has turned the corner and is becoming more and more popular, and rightly so! I just hope things stay busy there like they are now and the pub/new landlord stays in business because this pub is also very old, being the Bonesgate Inn for over 100 years before changing name recently to the William Bourne its part of local history and should play on that fact a bit more maybe.

i never write reviews on pubs but after reading some reviews i felt i had to, i have been coming to this pub for many years, not as a drinker just as a family with 3 children for evening meals or a sunday lunch, its gone a bit up and down over the years but at the moment with its current new owners it is at its best, its a local pub with a bar pool table somewhere to watch the football if required and a nice outside seating area but the best bit is the restaurant, its at the back of the pub so even if the pub is busy you sit seperatley to have your meal in peace, theres a really good pub grub menu with the usual steaks, chicken, fish & chips and sunday roast and a great dessert menu of sundaes, fudge cake, crumbles cheesecake etc and all are buy one get one free every day of the week, you take a seat and order at the bar and the staff bring your food to the table, the staff are friendly and the food is good quality, its always packed with families so they must be doing something right, we ate there on fathers day and they had to turn people away as the restaurant was so full, its not a posh restaurant but a decent pub with a decent pub menu and good quality food, they also do a kids menu and activity sheet with colouring pencils to keep the kids happy! go try it and enjoy!

Having moved locally i thought me & friends could meet in my local, Its a nice pub with a separate eating area. The menu has lots to offer & really reasonable prices. The pub offers 2 meals for £10 so i had smothered chicken + my friend had sausage + mash. I've been to this pub a few times now and the food is always good & excellent value. 5 stars

Myself and my partner went to dinner this evening here and the second we stepped in here, we had all eyes on us and it was very uncomfortable, the old man serving didnf stop giving dirty looks and the older woman didnt look pleased either. It was the most uncomfortable feeling and ruined it from the start. We decided to continue thinking it was just us seeing things, so we sat down and chose what we wanted to eat, as I went up to order I was waiting behind two gentlemen which wasnt a problem. I then got to the bar and the older man serbing came over and asked what I wanted so I said ide like to order food and he just turned around went over to another guy saying "im just gonn serve this guy" and then got all friendly with him complerely blanking me. As he wentto get the mans drinks he said to the women walking past. "Go serve that guy" so she came over asked what I want took my order with a bad attitude and didn't even tell me how much it came too. Just took my card and put it in the machine, once we got our food it waa fairly quick but wasnt nice at all. They never came over to ask how our food was or if we would like anything else but was over with other people constantlh which I presume our "regulars". Even when we left we got up walked to the exit and the woman sore us leave and just said "oh are you finished". Erm well if you payed attention you would of known! Terrible terrible service!!! Would never go here again no wonder they had applications for jobs! I would never want to work with them. Good luck with your regulars!! Hope you close down and get new management and staff in. DO NOT GO HERE.

This is a busy pub with a small restaurant behind it. You are not welcomed at the door and have to go and order your food from the bar but once you order it there is “service with a smile” and the meals are served quickly. The food is served piping hot, generous portions and there are some excellent bargains here. Check it out! We had two main courses and a bottle of Hardys Mill Cellars Chardonnay for only £13.95. A huge portion of chicken wings served piping hot and deserts are buy one get one free!

Loud sports television coverage and bad karaoke sometimes feature here. Being where it is on the border of suburban London, and greener Surrey it is an odd mix of urban local and country pub. There is a "garden" of sorts, which overlooks the (somewhat shabby) car park and road.This is a "beer and grub" pub. Slightly better than cafe food (most of the time), but to a standard pub-chain menu, ordered at the bar. Food is delivered to the table, but that is as far as table service goes. Ok, for a convenient alternative to cooking. Quality varies, but the target market is clearly not very sophisticated. Some items appear to be locally prepared in the kitchen, but some also appear to be bought in ready made in bulk. Prices when the place first opened were exceptionally good value, but have gone up since. Portions are reasonably generous, but not so much as they once were and prices have gone up.

A great pub. Timmy and his staff are always on the ball you never wait long to be served the pub is lovely and clean the ales well kept and the food is good A pub which keeps traditional values of service

A good local pub with good food and very reasonably priced beer and lager great in the summer just sit outside and take it in.

I went into the pub with a friend to have a couple of pints while carrying an empty coffee cup. Immediately the owner a rude Irish man began berating me saying I was goin to put him out of business to which I explained I was about to throw it away. He didn't care and began shouting at us infront of everyone. A horrible first impression and I won't be returning to this place. Worst pub I've ever been to, and I've been to some really terrible pubs.

Do not go to the William bourn pub what a rude owner had a go for bring in Empty coffee cup which we was going to ask to put if there had bin to put it in lol

Super pub run by a cracking landlord and landlady team. Food is good value and all ages are very welcome. Eaisly the best boozer in the area.

Not an unpleasant pub, slightly uncompetitive compared to nearby venues. Can get a little rowdy at times - it would be helpful if the staff stepped in and diplomatically calmed things down a little. Free wireless Internet available via The Cloud.

Well priced and very large portions of food, especially the fish and chips.The service was OK, but not very friendly or welcoming, but enough to not be rude.Portions may be big, but the taste was a little bland, which could be fixed with seasoning and maybe some sauces.