Whitehall Garden Centre in Wiltshire

Ordered a coronation chicken sandwich with sides of dressed mixed leaves and crisps, order arrived with no dressing on the leaves and no crisps on the plate, the sandwich filling was only what I can describe as bland chicken mayo with a yellow tinge of colouring, no flavour at all apart from the margarine that was so thickly spread on the bread.

We arrived at 2pm for the food festival. Wandered around and could not find anything so we had tea and cake in the Lavender Lodge. Then went into the shop. At the tills at 4.10pm we noticed a poster for the Food Festival. We asked a bunch of 4 staff and all had blank expressions. We were furious that not only did we miss out on it but every customer going through the front door also would be unaware that it was on. There was no poster at the front door. We feel extremely sorry for the store holders that were unaware that there was not promotional material onsite. Until we were actually walking out the exit doors.

Expensive! Two coffees and two tea cakes charged over 17 Pounds Stirling!!! My sister wasn't given a receipt so I asked for one to check I heard the price correctly when my sister paid.

Took my clients here for afternoon hot chocolates. They were super impressed that there were 4 options of gluten free cakes which is very rare. Friendly snd helpful staff

Stopped shopping to have a bite to eat....WOW, sausage, chips and caramelised onion gravy were fantastic. Well worth the reasonable price paid.

I checked online and was disappointed to see the "no dogs" rule. Left my dog at home and chose from the online menu. When I got to the garden centre the menu had changed. As a vegetarian the selection was very poor. My friend chose the Avocado Salad, (I doubt it had a quarter of an avocado in it). I tried to order a panini, but was offered an £11 cheese and pickle sandwich instead. Just very overpriced and very disappointing.

Very disappointing visit, they no longer allow dogs anywhere within garden centre, apparently there were incidents over Christmas and the owners sided with children over dogs.I wonder how much a child spends in the garden centre compared to adults with a dog? , personally I had visited to buy some wooden planters which would have been several hundred pounds, will now take my money elsewhere.

Advertised on the web as the largest Christmas shop in the U.K. I beg to differ. Yes it was large but the displays were so spread out and so untidy with large gaps and everything very muddled. Couldn’t find a simple tree topper or the type of picks we wanted. We had lunch, 1 fish and chips, the fish was barely cooked and the batter left a let to be desired. The other order was ham, egg and chips. The eggs were rock hard and in both cases the chips were like bits of overcooked string. I don’t think we’ll be returning at any time soon.

Pricey and never serves food when you want it. Arrived at 3.20, even though it said on the sign food was being served until 345, they finished. Went to order a scone, couldn't buy as there was nothing to go in it. Always busy, pricey and never serves food when u want it so what's the point. Been a few times I've been here now and this has happened. Garden centre nice for Xmas though.

We had a lovely visit to the garden centre today however we did notice that the centre was very busy with hardly any social distancing taking place and members of staff completely ignoring where people were congregating and no verbal instructions to social distance. Also why was the parking attendant directing us to a small parking area instead of the main parking area? Didn't help with social distancing at all. 250 people seems too many and should be revised to ensure safe distancing in all areas.Funnily enough just read an article about the garden centre being given a directional order from Wiltshire Council, sadly I can see why.

Well I’ve got to say I know we are in a pandemic but the staff from the entrance to the exit are very rude and the Most unhelpful staff I’ve ever come across. I will Not be returning

I have been regularly visiting this garden centre cafe since it was taken over by Whitehall garden centres. I am a gardener but tis review is about the cafe. I cycle the 15 miles for lunch and or a coffee. The location is magnificent, true Wiltshire with far reaching views. The food is superb and especially the quiche, I can honestly say the best I have tasted, cakes beautifully made and top quality. All made on the premises by Sharon and her team. Rarely over busy and excellent attentive staff. The prices are not cheap but worth every penny. THIS IS NOT STICKS AND STONES WHICH IS NEARBY and in my opinion not as good. It is takeaway only at the moment but you are allowed to eat at the outside seating area. PLEASE OPEN FULLY SOON MR. SELF.

I’m an often visitor here and I recently visited and noticed the majority of the friendly faces from the tills have gone and been replaced. I loved my chats with the originals and I hope to see them back soon. The new layout is miles better and the precautions out in place are great

My son was diagnosed with scarlet fever on day of visit therefore contagious and unable to go, according to their terms and conditions mitigating circumstances entitle you to a refund, no return of call or answer to emails. Even a small gesture of a present for my son would have been good customer service.

For the money for a family of 4 (one having just turned 1) I would have at least expected a photo with Santa and not to have it all felt so rushed as soon as we’re in there. You have to wait around in a crowded corridor as they advise you to get there 15 minutes early. Then once your time slot hits, you go through another corridor that is decorated where we were told by the elf to “take our time”. This led to another 10 minutes wait in a hot crowded room before we got in to see Santa. There was no story and as soon as Santa had asked a few questions about Christmas to the the group of children. We were ushered out to the toy room. The whole time with Santa was ruined by hearing the noise coming from the other group of people waiting to come in. Some children managed to get a photo with him but Santa kept repeating that other children were waiting outside. Making us feel like we would have been an inconvenience to wait and have one. When surely all children deserve the chance. Everyone has paid the same. The toy selection is fairly good but having paid £36 for what we have just experienced, waste of money. We won’t be coming again. Shame because it could have been so much better!

Very poor experience not good value for money. Father Christmas was not a jolly person. He sounded as though he was fed up and this was just another one he had to do. Elf didn’t help she just sat there instead of being pro active. No certainly wouldn’t recommend it.

Our first visit to Whitehall for Santa’s grotto and we were not impressed! Firstly the description implies that meeting the reindeer is part of the experience you are paying for but they are actually just there for anyone to see. There are no big signs directing you to the grotto, considering this is the main event you would have thought it would be clear. You are ushered into a room with little huts and moving elves and given an activity book to complete. This takes 5 minutes at the most, the little ones aren’t that interested and you are left waiting for about 15 minutes. You can’t even see all of it because you are queuing anyway. Then you are taken into a room where Santa is sleeping in a chair. The log cabin was a glorified shed with holes in the ceiling and fabric hanging down. The decorations were poor considering there is a whole shop full of luxury items next door. Santa spoke to the children as a group and read a quick story and then we were all sent to the present room. There were no personal touches, no time to meet Santa or even have a photo with him. Some people managed to get one but we were being told that they were too busy that day and they were clearly running late and just trying to get us all out of the door. You are mainly paying for the gift which the children choose from a large selection of toys including branded items. A really disappointing experience, we will not be going again.

I happened to be in search of a breakfast stop this morning and saw signs to the garden centre. I was very pleased to see an extensive, fairly priced breakfast menu and a short queue! The staff we're lovely, polite and efficient - serving both food and drink very swiftly. The eggs florentine was delicious and filling and the tea served hot and in lovely china. Such a shame I live 2 hours away and was only visiting the area, as I would definitely be back in the future if I was closer! I will however recommend to friends in the area!Thanks you Strawberry Fields

Just come back from visiting Santa with our Granddaughter. Very upset that could not have a photo with Santa. Santa' excuse. "We are busy today". The one thing children look forward to. What a rip off. Everything rushed. Waste if £26. Other parents also tol no time for photo who had three or four children. Never again Whitehall. You should be ashamed. As for Santa, he should be The Grinch.

unbelievable you pay £14.99 to see Santa asleep then read a small story which has nothing to do with Christmas. No individual moment for little ones to talk to Santa or have thier picture taken with him. NO picture memory. \also parents/adults have to £2.99 each to look after thier own child/children, (which every parent would want to look after their little ones but to be charged for this absolutely necessary thing to do is amazingly sleek and instinct profit making,. therefore for one child to see Santa and two adults accompaning them is really £20.97 This makes it extremely expensive . No wonder thie session was less than half full. If Santa spent the time being awake he could have done a with each little one creating why little ones go to see Santa.Also be prepared to queue for fifteen minutes in the cold before going in to see Santa then being rushed.They give you a competition booklet which you are meant to fill in with extremely little light to see what is written on it, plus rushed so much at the end to get to Santa cold not compete it we fill properly. Interestingly another sleek advertising tool when we went to give it in at the end no interest was shown to collect it , just put on a shelf somewhere.We are sure Santa was very disappointed not to be able to be everything Santa should be , he tried very hard to be jolly but must have known how much little felt let down.We personally have seen approximately 50 Santa's between us and never have been so disappointed

The Whitehall Garden centre is a nice place to spend a few hours walking around. They really do a great job with the displays for Christmas worth a visit.

Very good café that caters well for all ages. Lovely food. Waitress who I believe has been here years was very friendly and efficient-a credit to the establishment. But the Bakewell Tart-baked by the chef-and served with cream and berries??? My God it is sublime-she should go on Bake Off. Excellent.

Visited Whitehall garden centre in Whitchurch with granddaughter to see the Christmas decorations which were beautiful. We thought it would be nice to have a roast in the cafe. Cafe was really busy but didn’t mind waiting. I ordered 3 Sunday roasts, they don’t do child’s portions so had to have 3 adults ones which at £12.99 we thought was expensive. When the food arrived we were disgusted, 2 small slices of turkey with 2 small pigs in blankets sat on top of 3 Brussels sprouts, 5 thin slices of carrot and 3 slithers of parsnip and 3 very small half roast potatoes. With 2 teas and 1 hot chocolate it came to £48. We will not be eating here again, absolutely disgusting value for money. Local pubs offering Sunday lunches for £11.99 and children’s at £6.99 with lots more variety and plentiful vegetables. You are probably paying for the Christmas decorations. Whitehall garden centre you need to look at your pricing and offer value for money otherwise you will loose a lot more customers

Came here for Halloween 🎃 Pumpkin Brilliant time watching & helping children carve out pumpkins. Lovely atmosphere friendly staff Hot chick

Large, spacious cafe. Serves cooked meals. Also a coffee lounge area. Great selection of cakes. Reasonable prices. Pleasant way to spend a Sunday morning, or any morning for that matter. Plenty of parking. Reasonable access for pushchairs, wheelchairs. Friendly staff.

Living locally I was a frequent visitor to Whitehall. However this year they have decided

Tea rooms have good food and polite staff. Loved the mismatched crockery and quiet atmosphere. Will return.

Awful day outside and thought we'd come to Whitehall for some garden inspiration.

After a visit to Lacock we decided to have a late lunch at Whitehall garden centre. To be fair it was quite busy but the food really wasn’t that nice. I was going to have a prawn salad but the few prawns that were left in the chiller looked like they had been there a while and the salads on offer looked a bit dreary. I opted for the bacon & Brie panini which was actually a warmed up baguette and the Brie hadn’t melted at all! The side of coleslaw was tasteless and a carrot salad side wasn’t any better. On a good note, a couple in our group had the cod & chips and said it was lovely. Also the actual garden centre is full of wonderful plants and accessories with some lovely areas for the kids to play.

We have eaten many times in the restaurant and last week I was going to have lunch there when I visited with a friend but found the food prices had gone up a lot and to pay nearly £7.99 plus just for a jacket potato was ridiculous so didn’t bother just had a drink instead so won’t eat there again.

Visited bank holiday Monday 6/5/2009 and was shocked at the price of a tuna sandwich costing £6.99 and a pot of tea at £2.79 . Looking at the menue board I could see that all the food was expensive . There were 3 adults and one child and the cost of a snack because that's all it was was £35 . A big rip off and I won't be returning any time soon .

I took my mum for an Easter afternoon tea this afternoon.....I have two words to describe it......rip off !!!!! It cost almost £36 and it was awful. The sandwiches were dry and tasteless and the cakes were sickly and too sweet. We didn’t have enough jam or clottted cream for the scones. Absolutely terrible so please don’t bother.

We went to Whitehall GArden CEntre to buy some plants but failed to find anything we wanted. So we had an early lunch of fish and chips. The fish was OK, but the chips were disappointingly undercooked. The meal was expensive for what is basc=ically a cafe. we will not return.

Whitehall Garden Centre now has a few outlets owned by the Self family, and this garden centre at Woodborough is their latest take over.

What on earth has happened to the restaurant?? We live locally but for various reasons, have not visited lately. The carpets and table tops were filthy. There are stains on the cushions. We had a cheese scone each and although they were huge, they were stale with no taste of cheese whatsoever. Have given 1 star solely for the cappuccino. Will go further afield to Fonthill in future.

Fine for a very nice pot of tea and cup of coffee as we had a voucher for 2for1. Otherwise pretty expensive. Staff pleasant enough

I brought my mum, her sisters and my nan down to the garden centre for afternoon tea on Saturday 30th March (early mothers day treat).

Saturday afternoon 3pm cafe crowded with dispondent people looking for something for afternoon tea. Total choice prepacked biscuits or coconut flapjack. Staff looked as if they saw customers as a pain too.

Sorry no dogs allowed recommended you to loads of friends with dogs do you think you could review your decision to stop dogs in shop and cafe area seems a pity the few has made it bad for the rest of us with dogs Sidmouth most of the cafes pubs allow well behaved dogs think about the revenue you wil lose we came out without buying anything we do not like to leave our dog on the car hope you can look into this

Second worst breakfast ever. Sausages served barely cooked. Likewise bacon and tomatoes. When my partner complained about sausages the manager said the sausages had been probed for temperature and were therefore cooked. Although in the end gave a full refund he was not understanding of our concerns. Suggest you avoid.

we have visited whitehall for many years and eaten there on a lot of occasions we did so about 2 weeks ago and my word it has gone down hill the food was over priced and luke warm the staff did not seem interested and were so slow it felt like you were waiting forever to pay which is probably why the food ended up luke warm.my wife and i are not complainers which is why we did not take it back but i can promise we will never eat there again

The garden centre and Christmas displays are really nice. It's expensive, but obviously good quality. We visited the Saturday before Christmas, and as to be expected, it was hectic. People were queuing just to get into the car park! The cafe was a massive let down. They are charging restaurant prices for food off of a hot plate. It was over £33 for two adults and a child to eat, which seems pretty extortionate for the sub-par food we were served! Eat before you go and save the money!

The cafe is extremely over priced and the food and drinks are poor quality. The drinks cost £2.75 each and the tea was luke warm. The turkey dinner cost £11.99 and it was also luke warm! The portion was very small, as she forgot to include everything on the plate, which was stated on the set menu. For that price you at least expect the food to be hot or at least on the warmer side. I thought hot food was supposed to be served at a minimum temperature.

Totally let down by our Santa visit yesterday. No magic at all. We were crammed into the barn / elf village waiting for forty minutes, it was so packed with people the kids couldn't actually look at any of the displays! Then we were rushed into Santa's room, about twenty five kids plus adults, listened to a short story then all the kids got in a line to spend five seconds, yes five seconds with Santa. Just don't get it, how is that supposed to be magical? My son's only five and I could tell that even he thought it was a let down.

We arrived just before lunchtime. I had no idea that the carpark would be so enormous.

Toke my 4 year old to Santa’s grotto and ice skating and had a wonderful time!! I absolutely love there Christmas displays and go there every year!! Little one loved going round with a basket picking out her best bits!! Food was lovely too, highly recommended for children for a Christmas Day our!!

We paid £98 to visit Santa for 5 children and accompanying adults (14.99 per child + a fee for each adult) for what turned out to be a shocking experience in terms of value for money and magic for the children.

Visited today to buy our tree. When we saw the queue to the car park, we nearly turned around but we waited less than 10 minutes and the car park attendants were amazing. Even howling winds and driving rain they were all still smiling, directing cars to spaces. We’d. See their decorations previously, the selection of quality trees was brilliant and the guys ‘wrapping’ the tree couldn’t have been more pleasant and helpful. A trouble free tree shop - a real pleasure - well done to all. Merry Christmas and a successful 2019 - see you next year

I used to enjoy visiting the café at Whitehall but on the last year it’s appeal really has declined. Each time I’ve visited it’s been a disappointment. Most recently the café was filled with dirty tables. Not to mention the disgusting carpeted area... The kids area was bleak with two books and a grubby toy kitchen.

Seeing Santa with toddler, had a booked slot but still had to que for 20 mins. Present was cheap quality which snapped when got out the box. Dissapointed as it cost over £20 !

We’ve visited in previous years and had a good time but this year it was very disappointing. It’s over priced, especially the cafe £2:80 for a bottle of pop the size of a standard can,330mls). We were early for our time slot and so waited in the line which although undercover was very cold. The two elves just chatting about their lives which ruined the magic of them being Santa’s helpers. You are finally let in where you walk around a VERY short walkway and then have to wait. This is meant to take 15mins. It took all of us no more than a few mins. The only benefit is it’s warm. You go in and all’s good. Santa reads a story after asking a few too many questions trying to interact with the kids. Everyone really wants a photo with the main man, which has never been a problem before. He didn’t refuse but kept on asking us all to hurry up. To sum it up NO MAGIC, VERY COSTLY FOR LESS THAN 15MINS WITH SANTA AND VERY RUSHED. We will not be back and will not recommend.

We are currently stood outside in the rain waiting too see our booked slot for Santa

What a disappointment, after looking forward to a Luxury Tea ( booked) we were told on the day that it was now a Festive Tea. After, on booking, requesting sandwiches for one not to be buttered, but the other as normal, and the staff agreeing, on being presented with the tea we were told that sandwiches were never buttered there! 8 minute sandwiches arrived, as stated, unbuttered, and not much else either. In the cucumber sandwiches there were 2 pieces of cucumber in each. There were 4 scones with cream and jam, and we're certainly not fresh. The festive part of the show was 8 tiny cakes, decorated Christmas style. All of this, with a coffee and a tea came to just under thirty pounds!! Whitehall prices are nearly always steep, but this was a real rip off. We have told all our friends and family to stay well clear. What a pity; we have been to several afternoon special teas, and they have always been a pleasure. Up until now that is.

Browsing lots of Christmas decorations that are on display here, visited restaurant with a good choice menu, slightly overpriced but food did not disappoint. Will be back.

Just been to this garden centre to purchase a Christmas Tree spending a couple of hundred pounds

Whitehall Garden center is the perfect place for a family outing any time if the year but especially during the Christmas season. This is a family run business full of local workers and great commitment from the staff to offer excellent service and excellent experience in each visit.

Pop in Sunday afternoon with the kids displays were lovely kids really enjoyed it . Prices about normal didn't go cafe as it looked busy . Staff friendly. Well worth a visit

Visited yesterday more as a curiosity.

This would be the best Garden Centre in Bristol and we would go regularly if it were not for the cafe.

The food and service are excellent, 4 different Restaurants on site to suit every pocket. We used the Lavender Restaurant nice menu with Bistro style food, well worth the money.

Very busy restaurant, food excellent, we had a wait after ordering but when food arrived it was hot and delicious. Would definitely recommend Whitehall Garden Centre. Will most certainly call again.

Today was one of several visits to the restaurant at this venue; as usual the reception by the staff was very welcoming and friendly, and the meal well up to the usual standard. However the feature that prompted this was, to the delight of myself and several of the other members of the party was a being greeted by a large sign at the entrance banning dogs other than guide dogs. I only wish this was the norm as I strongly believe that while there is a time and place for everything, animals in premises where food is served is NOT one of them. I appreciate that this may not be approved of by dog owners, but it, for me, would emphatically be a very real reason for returning again. Well done the Management!!

Our 3rd year of going to Whitehall garden centre, so much choice of so many Christmas decorations , trees, lights, all beautiful arrange ...we can never resist buying more !! ....only downside was when we went today ( 11th october) no Christmas music !! Just means we will have to go again !!! ...

We love the garden centre here and have managed to get some great bargains in their sales. We usually have coffee and cake in the tearoom which is delicious if a bit expensive. On our last visit it was lunchtime and we decided to visit the restaurant. What a mistake. I had fish, chips and beans. The chips and beans were cold and the fish was the smallest I've ever seen - about the same size as a standard frozen fish finger. I though they'd made a mistake and given me a child's portion but no, this seemed to be the size of all the other fish too. The total cost of the meal was extortionate and we could eat in a decent restaurant for what we paid for this lunch. I don't know how they justify these costs but we won't be eating here again.

Visited on the Christmas preview evening. It was amazing as always. We were welcomed with free drinks and a plate of food in the resturant. The decorations were as always amazing! Well worth a visit just to see the Christmas displays. This will now be a regular visit each year.

I’m always visiting this garden center. Good and quiet location.Excelent range of flowers,trees and shrubs,very clean and organized.

Late summer lunch visit to walk in and find the area very dark. The garden furniture was reduced but viewing was limited due to dingy surroundings because of the black cloth draped from the ceiling. I suddenly had this feeling of dread - no, surely not, why so soon? I could see sparkling objects uncovered from thier boxes. Christmas, and it's only August 21st!!!!

Excellent family owned garden centre with a large range of plants clothing, gifts and sundries. Often has special attractions during the school holidays.

My partner and I had Sunday Lunch today 5th August 2018.

We came to see the Fairy and Dragon grotto and stopped for mid morning coffee and snacks. We did the grotto quite quickly but then the children spent a further 40 mind in there doing the activity book with help from the friendly fairies and loved it. Meanwhile I sat outside with a coffee and sausage pin wheel pastry which was to die for, delicious. A nice way to spend a morning.

Although prices in this restaurant seem a little steep at first, the quality of the food is absolutely superb. I had the best sandwich I have ever had there, very fresh bread, well garnished with salad and coleslaw. The children's menu is much better than the usual offering at most places, and was very good value. Not too long a wait either, and food was brought to the table by a very charming person. The only negative is that it's a long trek to the toilets if needed. Will visit again soon, as the afternoon tea offer is very tempting.

Service was quick, it does get busy in the week as there is a good shop and garden centre, beautiful solar lighting for sell.

A pleasant place for a cake and tea or even a lunch.

We have visited here for a number of years usually for lunch. Good choice , also excellent selection of cakes. Soft seating area and outdoor tables. Easy access for wheelchairs.

This garden centre has grown massively over the last 5-10 years.

What a great place, quick stop on a further journey. Takes a bit of time to find the restaurant, it's a big place. Lovely clean toilets +++. Restaurant clean light airy. Nice breakfast deal, very full plates and good choice. They can to gluten free toast, but no individual toaster. I'm not a celiac, so ok. But a separate toaster in a place this big surely isn't a big issue. A very pleasant stop. Highly recommend. Oh and lovely staff.

This is a good open and light bright area. Lots to choose from, from lovely cakes to dinners and afternoon teas, it is family friendly, but there is a quiet restaurant on site as well

Excellent garden centre with good selection of bedding plants and vegetable plants . Sundries area hosepipes, garden equipment , plant food etc . Very good selection . Interesting Gift Area , clothes , cards, books , kitchen accessories .

I have been to this establishment on many occasions. Now living in America I have in the past & on this present trip have found the books and gifts to be of a good selection. Prices are quite reasonable too.

First visit had lovely breakfasts staff very friendly unlike Pacific definitely go again spoon the level helps pushing wheelchair well laid out

Not a large garden centre but has everything you’d expect. There are staff on hand to help with queries regarding the plants and associated items. There are several displays in the Christmas decorations areas which has a good range. Last time they had Santa Claus there they also had several real reindeer in attendance. The restaurant has a good selection of food and they cater for different dietary requirements. I would certainly recommend a visit.

Went with the whole family including three young grandchildren to the Easter Grotto today (Good Friday). So disappointing. Cost £3.99 per person and that was for 2 year olds too!

My friend and I visited here yesterday for breakfast. Disappointed as no mushrooms or scrambled eggs left, serving staff was a bit grumpy and my partners sausage had seen better days. Young male on the till was cheery and the coffee was good. Won’t be rushing back. Sorry.

We enjoyed our outing we often visit lacock but thought we would try Whitchurch for a change it’s definitely the smaller of the two but still a lovely place with plenty of things to do for a couple hours, very well stocked gift shop where we spent a fair bit on Easter gifts and Mother’s Day! Cafe was very busy but staff very pleasant and helpful we were bit disappointed we couldn’t get hot food when we arrived as they stop hot food after a certain time but was plenty of delicious cake which made up for the inconvenience!. Overall a nice little place to visit .

Good selection of plants and ideas with plenty for the whole family.

I took my children to the garden centre before Xmas to see the reindeer and enjoy a look at all of the lovely Xmas decorations which they really enjoyed.

we ordered 2 pots tea and a toasted tea cake after waiting over 10 minutes for tea cake we asked if it was on way the lady said yes but after another 10 minutes we asked for refund as customers who ordered cooked lunches after us were happily eating there's. also when the lady told kitchen to cancel teacake two lads in kitchen gave a nasty look then started laughing very rude also not one word of a sorry we will not be going there again

Booked for family to skate at 11am and we had a blast! Friendly staff who kindly swapped our penguin for a banana which kept our little one happy as she was struggling.

We took the grandkids to see the Christmas display, they loved guessing the names of the films the displays were of. We couldn’t get tickets for Santa, but they were still happy to look around.

went today to see santa with our grandchildren.Fancied some food so went to the cafe.Thats when it all went wrong.I asked for the brisket of beef.The dark haired middle aged lady replied we dont do main meals until 12.00.I replied your lunch sign says 11.30,no she says look at the lunch menu,it says 12.I reply your main hot lunch menu say 11.30,at this point she gets all huffy and puffy and ignores me.3 other people behind us also wanted a main meal,to be told no.Then the chef comes in and says well if everyone is getting angry I'll start doing the main lunches.Extremely poor customer service.Dont advertise food at a certain time if you cant do it.We had over £100 worth of gifts in our basket,but put them all back,and didnt eat there because of the way were treated.I also employ staff,and I say to the staff there ,if you dont want to work in the cafe,then dont,get a job elsewhere.To the manager I say choose your staff carefully,dont promise things you cant deliver on,this cafe is letting the whole store down,the sooner its taken over the better.wont be going back.

Lovely garden centre, really adapted to Christmas atmosphere and family entertainment, the problem is collecting your purchase and then trying to pay and get out.

Popped in to see the decorations with the kids and they wanted a cake... basic cakes are £2.99 each which is pretty embarrassing for the staff.

Had a very nice bowl of soup and a bacon and brie sandwich with a good filling. However the brown bread had the consistency and taste of dunlopillo. Most extraordinary. Had a flat white coffee which had no taste whatsoever. Such a pity because the venue is most interesting and these are very simple basic things to get right.

Very large garden centre with seasonal ice rink. Also, huge area of everything you could possibly need for Christmas, including tables of Frozen, Beauty and the Beast, Willy Wonka etc. Prices of most things a lot more than elsewhere.

I took my 7 year old granddaughter to the ice rink and was really impressed by the atmosphere and lovely staff who were so helpful and attentive. The only downside was that they let experienced skaters on which when there are young ones whom this is there first experience can be somewhat daunting. A suggestion - let newbies have a session and experts another.

Every year Norton puts on a fantastic Christmas display. I know it's only October but they have their displays up already and what a treat. This year they are better than ever - just right for children and adults.

This is an excellent Garden Centre that carries a huge stock, which is attractively set out. It is particularly impressive during the run up to Christmas, when everything you could ever want for the festive season can be found there, even real live reindeer! Children find it a wonderland of interest. Good car parking, with an overflow car park. One down side is the extremely slow service in the restaurant. I have walked away from the queue on several occasions recently, as have other visitors.

A large restaurant which has a really nice atmosphere and over looks the garden centre,they have a good choice on their menu .

Welcoming restaurant but food does not measure up to the cost. Asked for a large coffe and was surprised the size of the cup in relation to the word "large" . Both had coffee and cake although looked very appetising was a little disappointed. Have visited in the past and had lunch which was ok.

Have visited this garden centre often in the past before Whitehall took over and always had good friendly service in the coffee shop. Arrived at 2.15 and joined the queue with 6 people in front of us. To say service was slow is an understatement. By the time we were 2nd in line the woman taking orders told the couple in front of us that the kitchen closed at 2.30. They were less than pleased but she spoke to kitchen staff who said they could make the sandwiches they wanted, although they couldn't toast them. After a discussion on the problems the lady serving had as her husband is coeliac, she came to us, we asked for 2 baguettes and we were also told the kitchen was closed. When we pointed out that we had been waiting for over 15 mins she said they were serving as quickly as they could, blatantly untrue. Her attitude was unhelpful and having watching her serving with no regard to the length of queue building up, she obviously has one speed, extremely slow. Will not be returning even if we had an hour to waste waiting for service