The Carpenters Arms in Wiltshire - Phone Number, Reservations, Reviews

Pub was empty, waiter/landlord still insisted no prams as it blocks pathways (plenty of space). Food arrived cold, “vegan” menu was unflavoured potato curry. Held off this review for 2 years but I had nightmares again.

Very poor, rude, customer service. Not happy with the way we were treated. Staff seems anxious creating an awkward atmosphere.

Very poor experience. Unpleasant staff results in an awkward atmosphere. This business should not be supported. Expensive too.

Really terrible customer service - they shut the door in our face - we were told we were unwelcome. We were masked up and ready to comply with social distancing but the staff were so rude. There’s lots of other nice places in Lacock - avoid this place!!!!!!

Lovely antique emporium and cafe. They are both open but separated due to covid. Very friendly staff

Went in via the Cornerstone antiques entrance. Before I was really even into the shop, the staff / owner was quite rude to me, so I left.

Thought we'd found ourselves a hidden gem...walked through the doors of what appeared to be the entrance of an antiques shop and discovered a cafe. Spacious but a little on the chilly side. The lady behind the counter was welcoming and chatty. There were a few people in the larger room but in all not busy at all. It was 3pm on a Sunday.... We ordered an orange juice and a pork roast dinner each. The food was satisfactory - 6/10 £11+ ahead. It could be such a wonderful place but seemed to lack atmosphere and needs some attention to period decor and detail.

Great if he needs something for the garden or for Christmas.

I have always loved Lacock with its beautiful setting, architecture and array of independent shops. Sadly, I had a very upsetting experience today whilst in The Carpenters Arms, I was feeding my baby whilst glancing at the menu and nothing was appealing to me so we decided to put our coats back on and go somewhere else, bearing in mind we were starving at this point! As we were getting ready to leave, the owner (I assume) shouts at me “this isn’t a feeding house”, I said “excuse me, how dare you, we were going to order but there’s nothing on your menu we want” he said “no you weren’t, you only came in here to do that”. I argued that we weren’t and at that point called him a vile and disgusting man, to which he replied that I was for doing what I did!!! “What, feeding my baby?!” - he was so awful!!! I was and am so upset, it’s not easy feeding in public and I’ve never had any problems until now! We weren’t doing any harm and genuinely were hoping to order food, but from previous experience anywhere that has a huge menu with pictures of food next to each item screams poor quality to me and massively puts me off. I also heard a member of staff speak in a rude manner to another customer which only added to the bad vibes I had about the place.

Dreadful place. I won't be setting foot in here after the disgusting behaviour shown towards my sister-in-law.

Unfriendly staff. Expensive poor quality food. Very disappointed. The pastie i had tasted like a cheap microwaved one and the tea for two barely got two cups out. Wish id gone to the bakery opposite as their pasties looked really good. Visit lacock from time to time but will never eat at this establishment again and i would advise you to avoid.

Putting same here that I left for other, as it seems unreasonable that reviews are looked at for the wrong venue -£28 odd for 2 cafe meals and a pot of tea for 2,Ham, egg, chips - packet ham, cooked cheap frozen chips, eggs with no idea if free range etc.Spinach, cheese and potato pie (over microwaved - could only taste and see spinach and over/ under cooked pastry), gravy (pkt), 3 whole pots - fine- veg - heated frozen cabbage, carrot, cauli - fine.For the price it was awful, at 6.95 it would have been acceptable for veg option. The veg main was so over microwaved the pastry was too hard to cut through (by the time it cooled) and too hot to eat straight away... put lots of vinegar on to cool down and soften. Also put lots of pepper to season it all.The ham egg and chips would have been ok priced at £4.95.Tables dirty - cleaned off ourselves.Counter service but staff muddled with numbers.Tables & chairs comfy.Staff fine and friendly.Gents toilets filthy.Ladies - lovely lovely toilets and matching sinks (antique?), but all filthy (really poo up the sides etc ) terrible decoration all in need of a refurb. Yuck came out needing a wash of hands elsewhere.

Awful do not visit this place. Rude obnoxious Owners. Food very average. My friend complained and received no apology or Offer of alternative. Dire.

Best cafe bar I have been in this area.Good coffee and fresh home made cakes.The owner a charming and kind gentleman.Fire place blasting the place .Great stop for cyclists.A very non stuffy and down to earth , yet modern environment.Didn't eat there and can't comment on food.Mr.Peter Brock is such a good person that I shall deffinatly go back.A place to chill and enjoy.

How can this possibly be? One of the most beautiful villages.....a magnet for tourists.....a fantastic spot.....and it serves up this disaster!! The village boasts 3 pubs and this stands loud and proud as the worst. The decor is shocking, the welcome is cold from the staff......it comes across as you are intruding on their day.......our welcome was.....'we are cash only'. The lager was flat, the lime cordial warm.....the red wine was pleasant. Food wise......my pasty was ordinary, the scampi and chips out of a packet and the sandwich so awash with cranberry sauce it was a jam sandwich. Avoid at all costs and keep your fingers crossed that it gets taken over soon by someone who knows what their doing.

A very rare negative review from me .... but .... as other people have said this place is very questionable. To be fair, on our visit the landlord wasn't particularly rude, just detached and devoid of communication .... but .... the food was appalling. Both of us plumped for 'beef pasty' and chips ..... but .... the meat filling had little taste, most of the pasty mixture was potato ..... and the pastry was soggy, claggy and had the texture having been warmed up in a microwave but cannot confirm that. ..... I'm generally happy to pay without quibble but £8.75 for the dish did not represent good value .......... we were hungry and got in out of the rain, but really should have swerved past The Carpenters Arms ..... might be a coincidence but both of us have had indigestion since lunch ....

Visited The Carpenters Arms for lunch with friends last week, one of our meals - the curry had to be returned as it was way too spicy to eat, no full refund or an alternative was given, however after begging for a part-refund £5 was given back to us. On mentioning Tripadvisor the barman got very aggressive, threatening & argumentative, shame on you, appalling service.

Horrible service! Very rude owner! Overpriced & not clean. Avoid!

Very unpleasant owners. We entered this pub to buy something to eat for our 9 year old daughter. We ordered sausage&chips to go. The package was too big to be handled on the go so we chose one table (all tables were empty but one) and we sat down. We were prepared to pay the difference but the owner came and told us we had to leave because we had a take away meal. The pub was empty, in any case we went outside and we saw an old and very rusty table far from the entrance and we tried to let our daughter seat there in order to eat. Nobody was there. Before we could take a seat the wife of the owner came out and told us to leave the premises, again because we bought a take away meal. We explained it was to big to be handled on the go, but she didn't offer any alternatives. We left and we will never go back for sure.

We entered this pub to buy something to eat for our 9 year old daughter. We ordered sausage&chips to go. The package was too big to be handled on the go so we chose one table (all tables were empty but one) and we sat down. We were prepared to pay the difference but the owner came and told us we had to leave because we had a take away meal. The pub was empty, in any case we went outside and we saw an old and very rusty table far from the entrance and we tried to let our daughter seat there in order to eat. Nobody was there. Before we could take a seat the wife of the owner came out and told us to leave the premises, again because we bought a take away meal. We explained it was to big to be handled on the go, but she didn't offer any alternatives. We left and we will never go back for sure.

Having been to lacock loads if times have only just discovered the antique shop/cafe. What a find. Good browse od the antiques and a fan spot for a bite to eat. Nothing too fancy just good just what you want food. Will definitely be going back as things on the menu we could all have. Also friendly staff.

We chose this by looking at the information board and having walked through the village we found it was closed I.e. nobody there at all. Not sure if the business had closed but it was very empty.

It should be a minus zero rating landlord rude and unwelcoming upon our visit and he let's the whole village down with his attitude would not recommend this pub to my worst enemy

We visited today for the second time ever. It was very busy due to Lacock having a fair on. The first time we visited we had 2 x chicken burgers to take away, about £4 each this time we stayed in to have them and paid about £11 each. The burgers are pretty appalling just reconstituted chicken and so for the extra £7 we got chips and salad. The salad came with one slice of cucumber! And one slice of tomato! Incredibly stingy. The manager/landlord was generally rude, I heard him argue with the people on the table next to us about a slice of bread. And he ignored a customer trying to talk to him.We come to Lacock every couple of months but we have decided never to visit The Carpenters arms again unfortunately.

Why is this dreadful man still allowed to have a pub and be so obnoxious to all customers. Why don't the National Trust do something about it. It should be closed, read the rest of the reviews. AVOID!!!!!! This could be a nice pub, but not with this landlord and unhelpful staff.

I can't even get to review the food and drink as we never got that far !

Avoid the obnoxious man. There are three pubs in Lacock and this is a very distant third. Dreadfully rude as we sat down outside.

The landlord was plan rude, his attitude was appallingly. We turned round and walked down the road to the Red Lion and received a warm welcome.

Came in, ordered some chips, they charge me the takeaway price… sat at an outdoor table, they told me we had to leave us we only paid the takeaway price, offered to pay the full price, they kicked up a fuss and told me we had to leave. Chips were possible if expensive… This is the kind of establishment that does not deserve to stay in business in the Internet age – Owners take the tourist trade for granted.

We went to Lacock today the weather was rather warm. So we decided to stop here for a cold drink. We ordered a CAN of Diet Coke and was charged £2.40. We will not be visiting the pub/cafe again.

Went today as the sun was shining and my friends decided we would look in the Carpenters Arms for some drinks and possibly even food.

Tolles Ambiente und sehr gutes Essen. Zimmer sehr gemütlich, bequem und sauber. Personal freundlich und hilfsbereit

Unfriendly barman and really grumpy. Young girls served well but owner shouldn’t be running it.

The food was ok and the waitresses were acceptable. Unfortunately the barman, and I presume the owner, was just rude and not just to us he was rude to many others whilst we were in there. It was just unacceptable. He forgot part of our order then came to tell us, very rudely, that we hadn’t ordered it, with no apology! Families with pushchairs will be asked to leave and with young children told where to sit.

We had visit the Carpeners Arms 4 or 5 times in the past and had always found it to be a pleasant experience with reasonable food at reasonable prices with friendly staff and a nice atmosphere. No longer true. The pub has been rebuilt internally with much of the pub now being an antique shop (!) and to us felt more like a (cheap) cafe than a pub. The place has zero atmosphere and the staff although polite added nothing to the experience of visiting. The menu is bland and uninspiring as to be honest was the food, which was perfectly edible but no more. Unless things chage significantly (which is unlikely from what we saw), we will not be returning

Very busy village and was hungry so rolled up here. Barman not exactly helpful. Food adequate. Would check out other venues on my next trip

What a disgusting attitude by the owners in this establishment, insulting a pensioner and her 8 year old granddaughter, they will be receiving a direct visit from me at their busiest time to complain and encourage potential customers to look elsewhere.

Dreadful place - steer clear - the owner is the rudest, most obnoxious person I have ever met - I wonder how he is in Business!

I ordered a teacake and it looked lovely but... it was hard and biscuit like. Ate half but when i complained that it seemed stale i was told it was fresh from the freezer!!!! I had to ask for a refund. The vile, rude man slapped £1.50 on the counter and said i had eaten half. As i walked out to meet my friends he followed me out and ranted at me in the street. Apparently the locals don't like him either! He gives beautiful Lacock a bad name. AVOID

What dreadful experience, we stopped for lunch and moved a chair to sit 5 around a table, a which point a dreadfully rude man (who I assume was the owner) rushes up to us in an aggressive way and told us that they don’t allow five at a table, at which point we left. Totally ruined our trip to the lovely LaCock. Can’t believe that someone in the hospitality business could be so rude . . . given the look of some of the food that was served to other customers I think we had a lucky escape. What a dreadful place . . .

We expected this restaurant/pub to be more crowded but were able to easily choose our table as there weren't many diners there. The service was excellent, very friendly and enthusiastic staff, plus our meal was very nice and tasty and such a lot of it! We had breaded scampi, chips and peas and tea. All very good. Upon leaving we saw a notice stating that food was no longer being served. This would be about 2 o'clock. A bit early really but luckily we had had our fill.

Despite this being more of a cafe than a Pub and the menu seemingly being based on a similar 1970s version we did not have any problems with what we ate or the service. haut Cuisine this is not and probably gets away with serving such dated basic meals because there is a new tranche of tourists visiting daily but it is certainly not expensive and a perfectly adequate experience for what we wanted.

We ordered pastie, lots of pastry, the filling contained a lot of potato but was served quickly. Meal value was OK, service good but with so much competition in the vicinity, we won’t be back.

Our first visit to Lacock- stopped in at the carpenters arms for refreshments , and the chap behind the bar ( certainly no gentlemen) was very rude and grumpy. First impression was I won’t be back , but the other small businesses we visited restored my faith in Lacock by being friendly and chatty.

Disappointing lunch. We ordered and paid for a Cornish pasty and a hot sausage roll. We were served a very poor excuse for a pasty, which contained mince and hot dog! When we pointed out that we had orders a sausage roll, they agreed to change it and swiftly served a sausage roll that had been warmed in the microwave. The hot dog was more expensive therefore we were due a refund of the difference, which we did eventually receive. Very poor value for money and the only thing that split an otherwise lively visit to Lacock.

We stopped in for lunch and were treated well by the owners. I had a pocket with porks and apples and split some chips with the Mrs. enjoyed it. Chips were very good. Son was not over impressed with the covered chicken but he’s a boring eater so he won’t venture far!

We ate here during a lunch stop of a daily tour. We had a chicken and onion special along with a bagette and chips. The meals themselves were pretty good portion size but a little pricey for a lunch stop. Overall, the taste was good and the real ale they serve is a nice addition. While he was fine with us, I do see what the reviews meant about the crabby/cranky service as he was somewhat rude to numerous guests that came in after us (about getting table numbers before dining).

We had a look round lacock today and went to pop in for a pint as we were thirsty I ask to see if I could try a cider but I was told no trying under any circumstances so we left it feels more like a tea shop rather than a pub

Good pub grub, if you like that type of food.

First off the service was great! For a tiny village that had loads of tourists coming in, the service was friendly, efficient and informative.

Always good food and service and very welcoming atmosphere

We went into the carpenters arms for lunch while visiting laycock abbey lunch is quite expensive for a baguette and drinks.

The jacket potato was horrible but it was the staff’s attitude which was really upsetting. Partner had faggots which were more like dry meatballs. I told the owner the food was unfit to be served and he couldn’t care less. When I got my food the lady asked me how it was and I said it wasn’t good very burnt! Again she walked away!

My Family and I visited Lacock yesterday. We were having a lovely day despite the miserable weather. We chose to eat in The Carpenters Arms because we thought we were going into the cornerstone cafe where we could get a baguette for £3.50 according to the board outside. When we walked in we were directed to sit at a table, wait, I mean ordered to sit at a table. We chose what we wanted from the menu and ordered; 2 baguettes, 1 side of chips, kids sausage and chips, fish and chips, 4 cokes and a latte - £48! ...... £48! From a quick work out from the prices listed for food it meant that we had paid £12.80 for 4 cans of Coca Cola! Conveniently, the prices for the coke weren’t listed on the menu!

Situated in Lacock Village, walking distance to the Abbey. Offer an extensive food menu, 1 or 2 beers on tap, and an array of antiques. Not a traditional looking pub inside, but a good spot to take a break before your next destination.

Returned to Lacock many years after our first visit and thought we would return to the pub we visited for lunch before, which from our recall was very nice. What a mistake. Looks great from the outside, but inside I'm not sure what it is trying to be. A pub, an ice cream shop, a gift shop, a tea room and antiques being sold. A real mishmash. First impressions not good but as it was getting late decided to order. Faggots on the menu, one of my favourites. Order taken, with not much of a smile, then delivered with even less of a smile. My wife had a broken fried egg on her ham, staff clearly have no sense of pride. Couldn't be bothered to complain, just wanted to eat and get out. And the faggots were rubbish served with insipid thin gravy.

Avoid that place like a plague!! The rude owner was kick out my family, because we brought a pram with my baby to his horrible place.

Visited this cafe on a very busy weekend - it was the annual scarecrow trail weekend!!! However this does not excuse the rudeness/abruptness of the staff! Ok so you may not want the seating arrangements changed (we wanted to make a 2 seated table into a 3 seater by moving a chair from another table that wasn't being used) but to bluntly say NO when asked if this would be ok was just RUDE!

Never seen such disgusting service before. Grumpy staff, raw burgers and unhygienic place. Please avoid if you can, not worth a single penny and wish we never went there. Avoid especially if you are not white british as you will get looked at like you are an alien and treat you like you are a criminal. Such a shame that there are still people like this in this day and age. The staff were so rude that they had a go at our group and other customers it was as if they were being forced to work there! Would never go back there!!

I'm never quite sure why people who seem to hate other people choose customer service jobs.

Cheaper than the other pubs in the area, a little out of the way, but worth the extra few hundred paces to find it!

Just wow for all the wrong reasons Service is shocking not made to feel welcome at all. The food looked horrid we did not stay to try! Worst pub I've ever been to

Considering it's now a cafe the prices are somewhat expensive..2 breakfast and 2 drinks for £28 .not enough food on plate for the price..apart from that nice enough establishment and good service but milking the tourists and locals alike is poor.

Qué lugar encantador para un café o té y pastel. Cuando los salones de té en Lacock están llenos un domingo por la tarde, este es el lugar ideal para ir. Por el aspecto de ellos, los platos de los almuerzos asados que aún se servían a los clientes se veían realmente bien. Todo el personal era muy amable y servicial, incluido el propietario. Así que nosotros, los 9 de nosotros, incluidos 2 niños, disfrutamos los cafés, el chocolate caliente, los tés, los pasteles, las galletas y los helados. Fue muy relajante y no estábamos apurados en absoluto. Qué ambiente encantador había para un pub, cafetería y restaurante. Bien vale la pena una visita, diría en un pueblo ocupado como Lacock.

Staff were welcoming. Food was lovely. There were gluten free options which is always a plus. Lovely location. Would go again.

Check this place out for yourself

We had a lovely walk around Lacock and popped into here for a quick lunch. You don't get a warm or friendly greeting but then she was rushed off her feet with 6 customers. To serve what they call Cod is an absolute disgrace. It was some sort of slimy, very dark, tasteless fish. Obviously frozen as both our pieces of gunk (fish) were exactly the same.

We ordered a burger and chips and a pasty and chips. The burger was the worst I've ever had , the pasty was soggy and soft , horrible. The chips were only half cooked .

What a disappointment eating food in this pub!

Friendly service, food a mixed bag - veg lasagne not good and fishcakes which were listed as coming with potatoes arrived overcooked with chips. Other dishes very good.

Walked into the pub as a family with our 3 year old and were instantly told that the children’s area was round the corner. Thought it would have things for the kids to do but it was just to get us out of the way. Couldn’t stay in the main part and felt discriminated against and we left shortly after. Terrible attitude and they need to come into this century.

Good place for a snack in Lacock, quick friendly service

Called in for a late lunch with friends. More like someones front room than a pub. Extensive menu and food very good with quite large portions. Service OK. No draught beer available during the winter?

I went in with my friend and our 3 children.

I went with my family and friend to have some light food and drinks. Firstly, we were told off for going through the wrong entrance by a very rude old lady, though the sign clearly said entrance. Then we went through the other way only to be treated rudely even more.

Known also as Ale and Jam, coffee, food. Also a very good antique shop. Excellent all around experience. A very friendly, relaxed atmosphere. Dog friendly!

Some of the food was pretty good, but some was plain. All in all fairly average for English pub fare. We didn't have any issues with the staff & the service was prompt.

We went in on a busy Saturday just after Christmas for lunch. I asked the bar lady if I could order drinks, she said someone else would have to take my order, then I asked to order food, she gave the same reply and left. A grumpy man in a scruffy cardigan then appeared to take my order. With a hostile and impatient demeanour, he told me there was no draft beer, so I ordered from a row if bottles behind him. I asked to order food and was abruptly told I had to have a table first. My wife went to find somewhere to sit when he said “just two of you? Sit there” pointing to a table for two. While we sat waiting, several families in quick succession came in and went to sit at the empty tables in the front area, whereupon the man hurried over and abruptly sent them packing, telling them no children were allowed in the front seating area and the families area at the back was full. We estimated he had turned away £200 in food orders in about 10 minutes! The food when it came, wasn’t bad and even the fact that there was no draft beer could be accepted though it still appears to be a pub. But the hostile and rude bar man is totally unacceptable and we won’t go there again.

The old waitress is extremely rude and r.....

I had lunch here yesterday. Although they were pretty busy, it being Christmas Eve, my food came quite quickly and was delicious, especially the chips. The staff were also very welcoming and efficient

Travelled an hour had table booked was a little late due to traffic issues went to a very rude barman who told us he had given table to someone else very poor service and the most rude host I've ever seen it's a pity I have to give one star

We visited on a Sunday afternoon with our 1 year old as a group of 5. We asked the waiter if we could sit on a table that was empty and he said it was no problem. My son became a little unsettled and within minutes we were

I can't speak on the food because we left before even ordering. I went here with my extended family. We stood in the entrance for about 5 minutes waiting for someone speak to us, however no one did so we found a table ourselves. There were only 6 chairs so we asked the waitress if we could add a chair she said she would check and get back to us. We waited a further 10 minutes but she never came back. We added a spare chair to the table and my son and I went to the bar to get drinks. I will not go into details but the barman was incredibly rude and obnoxious. So we went back and collected the family and left.

Visited this pub (cafe) with my family. We seated at a table with 5 chairs but there were 7 of us. 10 minutes later we still did not have the extra chairs promised. My father and I went to the "bar" where there was a small selection of draught beers. The barman very rudely informed us that they didn't sell draught but instead had a selection of insanely priced bottled beverages. As we were deciding what to drink the barman then told my dad to go and sit down! My dad commented that to the barman the fact there was absolutely no need to be rude to which he laughed. The menu is shocking and the food didn't look that good either! I'd avoid this cafe at all costs unless rude staff, poor service and average food is your thing. Needless to say we left

If I could rate a 0 star I would.

If I could rate a 0 star I would. I went here today after visiting a lovely but wet and windy lacock. Looking for somewhere to cover ourselves from the rain and wind and warm up with a hot drink and a light snack. I arrived today and was greeted by a lovely women (I assume one of the owners) and a younger female. There was 6 of us and I said if needed were happy to spread across 2 tables, they kindly gave us a reserved table of six. We was directed to our table, shown our menu's, special board and told to order at the bar when we were ready. After sitting for a few moments we decided to order; 2 x Pots of tea 1x English breakfast tea 1x Earl Grey 1x White hot chocolate 3 x Chips (for the kids) I went to the bar and was greeted to see nobody there. I waited around 5 minutes before walking through to the bakery/ice cream section, the kind women apologised and directed me back to the original bar and asked the gentleman in the kitchen to come and take my order. The gentleman came to the bar that I was stood at and was fiddling with a laptop, then continued to say 'so what do you want' as I began to give my order my mother came to the bar and asked if 1 pot of tea can we have an additonal mug (so the kids can share a pot). After our drinks order he said 'well that's only 4 drinks' .. we explained yes that's right we have 2 mugs for one pot so that's 5 drinks and can we also...... then we was rudely interrupted with him saying 'yeah I got all that but its only 4'. I tried my best to bite my tongue and I said to him again, that's fine. But I would also like a white hot chocolate. Before finishing our order he had rung it up and told me the total, I said I'm sorry I would like to order 2 portions of chips, can you tell me what size they are please. His reply was 'well they are chips, it's a portion. They are chips in a soup bowl' I replied if thats the case can I have 3 please. He told me the total of £21.00. And mums being mums she wanted to pay, I said sorry to be a pain can we split the bit £11 on one card £10 on another as my mum wants to pay something. With a undeniable loud sigh and a roll of his eyes he took our card payments. We went and sat at our table. My niece was struggling with th wait and asked to try some of my Lardie Cake I had in a bag. (I wouldn't usually bring food it but we was shopping). My niece opened the packet and pulled the tiniest piece of cake and began to eat it. With a glare from the bar the barman almost ran over to the table and said extremely abruptly 'your not allowed to eat outside food In here' now I am very annoyed as he spoke that way towards an 11 year old child. I said 'okay, I apologise my niece is hungry and wanted to try some Lardie Cake. He replied 'I dont care' he turnt on the spot and walked away. After being very tempted to ask for a refund I began to collect my things together and told my family we will go elsewhere a lovely young lady bought out drinks over, serving us with a kind smile. She asked if everything was okay and we explained the gentleman was very abrupt and the server couldn't apologise enough. A short while after the server and a younger gentleman bought out our light snacks and they were both very proffesional, smiling and couldn't do enough for any of us. I explained to them that the malt vinegar was very clear and looked watered down with white vinegar. The server quickly replaced this for us and refilled our sauce bottles. It is such a shame that a vile and damn right rude gentleman could be that rude to his customers. Especially a child. The lovely women and servers were the only reason we stayed and didnt get a refund and leave. The food is decent priced, some things are above average in price but this is mainly due to the location. Great quaint pub, clean and tidy. But. With a manager/owner like that, I am very suprised that the place is even open. Such a shame. Ruined a lovely afternoon.

Our afternoon in Lacock was spoiled by the extreme rudeness of whom I assume to be the manager. We bought cups of tea in the bar, and had hoped to buy cakes but nothing was listed on the menu and we weren't aware of the cafe counter. I went to take a bite out of a snack I had brought in from the shop opposite. Immediately the barman shouted across the bar at us. I stopped and apologised, but he continued shouting and even made snide comments about us to another family of customers. At no point were we discourteous, but we felt humiliated in front of the other customers. I phoned the pub later to explain the situation, and even apologised again for bringing a cake in, but he continued to rant at me before putting the phone down. I fully accept that the cafe has to make a living and I was in the wrong to bring a snack in, but I would gladly have bought an item from the cafe if I was aware of it. The situation could easily have been handled quietly and courteously, but instead it has left a bad taste in the mouth. Fortunately as a customer I do not have to return. The other staff were very friendly and their service was good. I feel sorry for them for having to work with this rude and unprofessional man.

Our afternoon in Lacock was spoiled by the extreme rudeness of the barman. We bought cups of tea in the bar, and had hoped to buy cakes but nothing was listed on the menu and we weren't aware of the cafe counter. I went to take a bite out of a snack I had brought in from the shop opposite. Immediately the barman shouted across the bar at us. I stopped and apologised, but he continued shouting and even made snide comments about us to another family of customers. At no point were we discourteous, but we felt humiliated in front of the other customers. I phoned the pub later to explain the situation, and even apologised again for bringing a cake in, but he continued to rant at me before putting the phone down.

We visited the Cornerstone Cafe which I believe is connected to this business. We came in for their ‘special’ carrot and coriander soup and unfortunately it had way too much pepper in it to the extent that it was inedible. I very rarely send food back but unfortunately we couldn’t eat it so I reluctantly went up to the counter and spoke to Frank and very politely explained the situation with the food and apologised that we couldn’t eat it. He got us some cream to cool it down while muttering that carrot and coriander is a “peppery soup”. I reluctantly took it and the soup was still inedible. We went back up and politely asked for our money back and what we received in return was incredible. Frank was beyond rude to us and refused to give us our money back, he said he’d only refund half and that the soup wasn’t peppery and it was down to personal taste. We explained that it did have way too much pepper in and asked for our full money back on the food which he refused to give us. His tone was beyond rude as he told us the soup was a “best seller” and we were made to feel extremely unwelcome. As a person who rarely complains about food when eating out I was taken aback and left with feelings of anger and disappointment. We’d paid for half a meal we couldn’t eat and received no apology from Frank. It’s by no chance that you have to pay for your food before receiving it! How this man continues to run a business is beyond me, he shouldn’t be in the business if he refuses to offer simple customer service. Please please please don’t give this man any of your money. I strongly wondered as two woman whether he would have spoken to a man like this, however, reading other reviews it seems that his manner is common place. I can honestly say this experience ruined our visit and memory at Lacock and we won’t return as a result.

We visited the Cornerstone Cafe which I believe is the same business as this disguised pub. We ordered the ‘special’ carrot and coriander soup and unfortunately it had way too much pepper in it to the extent that it was inedible. I very rarely send food back but unfortunately we couldn’t eat it so I reluctantly went up to the counter and spoke to Frank and very politely explained the situation with the food and apologised that we couldn’t eat it. He got us some cream to cool it down while muttering that carrot and coriander is a “peppery soup”.

The most unfriendly service we have ever come across. Please don't waste for money on this place

My wife and I was visiting NT in Lacock on Thursday 25th and having eaten at The Carpenters many years ago and enjoying our meal we then decided to visit again. Having found it from our memory we were not sure it is was as the Neon Cafe lights seemed as if we had found the incorrect place but we knew it was as it was opposite the bakery.

Food was terrible, Service sub-standard and the attitude of the manager was diabolical. After waiting an hour the wrong order arrived, when they finally brought what we ordered as you can see in the photo this Shepherds pie was disgusting. Pick another pub😫

No coma en este supuesto pub, la comida es vil y el personal y el servicio es horrible, fueron discutibles y fueron criticados por tener a mi perro discapacitado en un buggy, nunca más, debe cerrarse y evitarse a toda costa

Evita comer en este lugar, incluso si tu vida depende de ello. Comida pobre, insípida, mal servicio, y una miserable selección de cervezas, personal grosero, mal servicio ni siquiera se le ocurre ir allí, arruinó nuestra visita a este pintoresco pueblo, en este pub de calidad inferior. Que es una mala excusa para un restaurante.

I like this place. Difficult to agree with the negative reviews. Food and service was good. According to my wife, she ate the best sticky toffee pudding ever in The Carpenters Arms.

Hay un letrero de neón y fotos de comida afuera. Eso debería ser una advertencia. En verdad, The Carpenters Arms seguramente se saldrá con la suya porque está en Lacock: la clientela será un incauto de turistas que se sentirán estafados, enojados y nunca más, pero eso no importará porque habrá una nueva cosecha de turistas. el día siguiente. La comida totalmente insípida se calienta en el microondas (o NUKED): sale caliente pero se enfría en dos minutos. Sería mejor conducir fuera de la aldea y comer en McDonalds o Subway de camino a Melksham. Sí, este lugar es tan malo.

Gracias por la comida para perros me refiero a la lasaña (que parecía ser el primer intento de un estudiante de 8º de secundaria en la clase de cocina en la lasaña. Con la mayoría de los ingredientes olvidados. Y luego se congelaron unos 16 meses y pasaron varias veces por el microondas) y la espléndida Vista de la trona vacía llena de trozos de jamón, cortezas y piña. Y los calabacines crudos hicieron una muy buena alternativa a los pepinos. Encantador

Stopped in Lacock for lunch on my way home and sadly my usual lovely cafe was not open on Mondays and Tuesdays. I stopped here as it was the only place l could find. The welcome was far from warm with the waitress sitting down and could hardly be bothered to talk. I ordered a bacon baguette and when it arrived with some tired browning salad and a horrid dressing, l took one bite to find that the bread was cold, so was the bacon and the butter was either rancid or was in fact margarine. I sent it back and it reappeared with huge chunks of butter slapped inside which I had to remove with a knife. Just dreadful in every way. I will never return.

Surprised this pub is still running! Two younger staff members tried to be as helpful as possible but were shut down by who I assume is the owner. Ask to move tables despite the pub being empty. Food was average but would NEVER return. Would much rather have a pleasant time at the Red Lion or the George.