White Hart in Wiltshire

We went into this pub just for a drink. There were 5 of us with 2 dogs. As we went in I politely asked the woman behind the bar if it was ok to sit round the back with the dogs. She answered with "yes". The most miserable bar person I have encountered! Anyway my husband went and got the drinks and came back with 1 glass of wine, 1 pint of lager, a coke, lemonade and lime and soda. The soft drinks were in small glasses, no ice and were flat. No slice of lime in the lime and soda. The most miserable drinks that matched the miserable bar staff! That round of drinks cost over £20. The table was grubby and so we're the chairs. What a horrible place. Such a shame!

We were a little hesitent to come in here given the reviews but we found absolutely nothing to complain about. The man at the bar and the woman who served the food were perfectly pleasant. We had jacket potatoes and sandwiches which were tasty and came with a good side salad. I saw another review today saying they couldn't pay by card. We had no problem with this and paid for our meal by card.

We are told that they don't accept card payments. There was no notice anywhere about that. The interiors were nice and cozy but the reception was unwelcoming.

Such a rude behaviour by the owners of the place .

Terrible service, very rude owners. Food is below average.

Rude old man at the bar. Offered me a menu and when I mentioned food he just snatched it away and went away without saying a word. I understand if they cannot take orders because the kitchen is closing in 15 mins, but snatching the menu is so weird. Be polite and treat customers like humans. A simple "sorry, can't do" would have been enough. I'm not expecting royal treatment. Rude and very offputting. Recent reviews from others say a lot lol - even the local cafe owner told us to stay away from that place.

Seemed to be an inconvenience to serve us and other visitors.

Absolutely disgrace we had food supose to be half roast chicken lunch and beef stew and dumplings both meals we left non edible as there was no seasoning in either . Ruined our day in the beautiful villiage.

Very rude lady, if you wanna spoil your day, then come here honestly I order fish and chips. It was too oily and looks like a burn.

How did I go from giving this pub a 5* rating to a 1*? Two little words are all it would have taken 'Sorry madam', for a 5* review. After being served our lunch, I picked up the salt grinder (an implement that I am more than qualified to operate), to sprinkle a little salt on my chips. Unfortunately the top had not been put back on correctly and I ended up with a large pile of salt on my plate. Not wishing to make a fuss, I simply scrapped off what I could and ate my now rather salty pulled pork and chips. I noticed the salt grinder on the table next to us was also incorrectly assembled and when the 'lady' came to clear our plates I explained what had happened and pointed this out. She informed me that all the salt grinders had been checked that morning and proceeded to give me a demonstration on grinding salt, implying that it was my incompetence that had caused the lid to come off. No word of an apology. I would suggest going to the pub across the road or even going hungry rather than visiting this establishment where your custom is not appreciated and you are treated like an idiot. You, madam, are to hospitality what Harold Shipman was to medicine.

Update: after reading people advocating in owners's favour, I felt the need to stress that even though English is not my first language I often do presentations and speak to customers in London. So, it's not a language barrier but these people's arrogance and ignorance. I strongly doubt they can communicate in any other language rather than English while most of the people they treat bad speak more than 2 languages. The food was not bad, but be prepared to be served by a passive/aggressive lady who would rather not look you in the eye while taking your order. I felt bad about such a sad life in a beautiful place, though. Make sure you give all the love you got to make her life worth living. The husband was polite but didn't seem to enjoy attending English speakers with different accents than his. Be prepared to offend his sensitive hearing when invading the space where he does his living from. The experience was so miserable I even forgot to take some photos.

A lovely little village visit nearly ruined by a visit here and having the distinct displeasure of being 'served' by a lady whose apathetic indifference to customers borders on outright rudeness. I assume having the monopoly on the pub trade in the village means she believes she has no need to make any effort to display even the smallest modicum to politeness or effort. After simply walking off for seemingly no reason as we waiting to be served, we were told where we could and couldn't sit in an empty pub, but our designated seats allowed us the comfort of seeing this wasn't a service level reserved just for us, as she was continually rude to new people coming in throughout our visit. It is extremely expensive for drinks also. If we'd have seen any of the recent reviews explaining other people having the same experiences as us, we wouldn't have stepped foot inside. The one saving grace was that the gentleman serving on the bar did appear to be making an effort and was engaging with customers. Suffice to say, we will not be returning.

A nice pub with a good selection of beer, and a great menu and at the heart of the village! It could be called to stay the night!

Very rude staff also very expensive and over priced. I would never go back again.

This place is so dead. No music, absolute silence and incredibly horrible elderly lady behind the bar. Im not sure if she was racist, rude or just hates what she does for a living. It seemed like she doesnt like having any customers. This place is a trap. The only reason we went in is because there was no signal to read the reviews.

Very cozy place with tasty coffee

Had the ploughman's sandwiches for lunch and they were packed with filling and delicious.

Great place to stop for a quick lunch and a pint whilst on a walk. Customer service was lacking.

Warm, cosy and inviting pub. The food was excellent- we had the broccoli cheddar soup and the spicy chicken burger. The service was attentive and welcoming. I would highly recommend this pub. We really enjoyed our time there.

Miserable bartender. Wouldn't recommend.

This was our second visit to this establishment, and unfortunately, it was as unpleasant as the first. On our previous visit to Castle Combe, I came with my wife and daughter and encountered a rude bartender. At the time, I dismissed it as a one-off incident. However, this recent experience proved otherwise. This time, my wife’s family were visiting from Indonesia, and we were looking forward to a meal together as a group of seven. While my wife was waiting to be served so we could place our order, my elderly father-in-law urgently needed to use the restroom. A woman from the kitchen came out and shouted at him, demanding he order before using the facilities. While I understand that some visitors may have misused the toilets in the past, our situation was clear – we were already waiting to order food. I intervened and politely explained that my father-in-law genuinely needed the bathroom. Despite this, the woman remained rude and unhelpful. When I asked her to show some politeness, the bartender barged into the conversation, ignored what I was saying, and mockingly suggested we use a public toilet. When I pressed him further, asking if he didn’t want our custom, he continued to pretend I wasn’t speaking. As someone who considers themselves as much a part of this country as anyone else, I couldn’t help but feel that the bartender’s behaviour was rooted in prejudice. Perhaps I didn’t fit the appearance he was comfortable with. This was outright discrimination, and it left my family feeling humiliated and unwelcome. Refusing access to a restroom for an elderly man, even when food was about to be ordered, is not only morally indefensible but may also violate the Equality Act. Such behaviour not only impacts individuals but also tarnishes the reputation of Castle Combe and Wiltshire. A glance at their Google reviews shows a worrying trend of complaints from tourists and visitors. To the management and owners of this establishment, if you make certain patrons feel welcome, congratulations – you value their custom. However, for everyone else, it seems we are of no concern to you. Discrimination has no place in our society, and I will be taking this matter up with Wiltshire Council, local councillors, and, if necessary, through legal channels. Update: Complaints have been made to Wiltshire Council and South Cotswolds MP, Dr Roz Savage. I have instructed my lawyers, who will take appropriate action. I cannot remain silent, and modern Britain will never accept such ideologies. As someone who works and promotes Britain across the world, it is disheartening to witness this behaviour. They should learn their lesson. After reading comments online, it is evident that this establishment is run by a husband-and-wife team. I have reviewed your business on Companies House, which is shown as dissolved, meaning you must be operating under a different name, director, or as sole traders. Regardless, I will ensure that justice is served for the misery you have caused me and countless others. You will face justice in court unless you issue a public apology to me and all others who have suffered at your establishment. Furthermore, I demand an undertaking that you will comply with the Equality Act 2010 and cease such unacceptable behaviour immediately. Without such actions, I will ensure this matter proceeds to court, where I am confident that justice will prevail. Update 2: Complaint has been made to Wiltshire Police. All others who have been racially discriminated by this establishment, please file a complaint online with Wiltshire Police so that these types of attitudes are not allowed to prevail in modern Britian.

Don’t bother, go to the pub across the road! The bar lady gave me the expression as if I has two heads when I asked if they served tea, everything else was too much effort. Such a shame.

This pub will ruin your visit to Castle Combe. Something as simple as ordering two pints can sour your mood, thanks to the rude lady behind the bar who seems instantly annoyed by your mere presence and request. To make matters worse, my partner was forced to order several unnecessary snacks just to meet the £7 minimum card payment to get a second drink—a policy I highly doubt is enforced for locals or British people. This place is a trap: while it looks like a cozy pub in a picturesque location on the main square, the experience is anything but welcoming. Avoid this place at all costs.

Very rude bar lady who thought we were not up to her standards as we only spent £10

Extremely rude and racist behaviour by the pub owner. Would avoid

Horrendous behaviour from the staff. Outright racist. Please avoid.

Friendly service and the food was so good! They even stayed open late on a Sunday to allow us to eat.

I don’t write many reviews, but feel compelled to. This visit really tainted our day out in Castle Combe. We were greeted at the door with a sour face and were rudely refused service after our group sat down. While we were a large group of 11, we were happy to sit at separate tables. I think a polite refusal or attempt to manage our expectations about food service would’ve sufficed. I’m glad we left before we started ordering anything. Spend your money elsewhere.

Incredibly racist hosts! The passive aggressiveness and covert racism from the bar tender ruined our day. Will not be coming here again.

Super bad, very disappointed, there were 8 of us and we were divided into two tables, and when they saw that we were going together they told us that we could not occupy two tables, super super rude

The landlords - two incredibly unhappy individuals, unwelcoming, ignorant, racist, and sarcastic. At opening time, they rudely refused service to me my Chinese pregnant wife, and 3-year old. She was very uncomfortable and very hungry.As we left, we heard them imitate a cartoony Chinese accent.

What a shame. My family visited the idyllic Castle Combe and decided to pop into the quieter of the two pubs on offer. We made a bad choice. The landlords were very unfriendly and it felt like a big effort to be served. Our daughters were well behaved and quiet in the space but were told off for gently touching a little sheep toy sitting on the window sill. We also heard the couple behind the bar mocking some international tourists. A gorgeous place like this should feel welcoming and merry, particularly at Christmas time.

Looked like a lovely pub from the outside. Once we had stepped foot inside, we were greeted by the most miserable woman I have ever met on this planet. She barely made eye contact with us, let alone acknowledged our presence. Upon reaching the bar, we ordered our drinks and had questioned about getting food. Unfortunately, when we asked about said food, we were met with the most dismissive, upturned attitude that I have ever received in my entire life. We were told the kitchen was currently closed with no indication about when it would be open. As we were also offered no menus to peruse, we decided to skip food. Once we had sat down, we witnessed the most RACIST encounter i have ever witnessed! The poor Eastern European family were dismissed on arrival for the excuse of being too busy, despite the fact there was tumbleweeds blowing through the restaurant.. After we had finished our beers (which we didn't take our time with) the (i assume) land lady approached us with hostility and made us feel like we were inconveniencing her and were rushed out the door. We left with no hesitation to the Castle Inn across the road, where we felt a lot more welcomed. I would advise anyone to NEVER visit this pub!

Most miserable unwelcoming landlady I’ve ever known !!! Rude and not polite . Stay away at all cost .

Such a beautiful place but such a shame about this pub,landlady is rude and not accommodating in any respect,no manners and very unwelcoming…makes it quite clear she doesn’t want or should be working in hospitality…Korean visitors entered the pub whilst we were there and had to bite my tongue at her approach to them….clearly time for a career change…avoid at all cost,lovely pub across the road

Beautiful location, beautiful food

Lack of effort and miserable generally Salt grinder emptied all over my wife's lunch , the landlord said , turn it clockwise , I thanked him for his technical advice on salt grinder operation and suggested maybe a set of instructions or manual at the table would be helpful ,lol We shared a lunch but paid for 2 Nice work landlord 😂

Very nice pub food, good beer and a nice and welcoming gentleman behind the bar.

Visited yesterday evening with a overnight stay with family in castle combe. The most unwelcoming place we've ever been in. All we wanted were 4 drinks it really was too much effort on her part! Castle combe is stunning but unfortunately this is the worst place for hospitality. Felt like an intruder, no conversation just rude attitude from I presume the landlady and her husband. Not nice at all!... Avoid at all costs, you will get better service at the Castle inn.

Excellent food and service. Couldn't fault it in any way

If you are in the beautiful Castle Combe stop by the White Hart, great food and beers and a friendly and warm atmosphere

Beautiful little town and the most friendly and warm staff make this an awesome place to warm up with some good old English classics. The beef and ale pie as well as fish and chips were both winners as well as the pulled pork. Lots of veg on the plate as well so you don't feel guilty.

Advice for tourists visiting Castle Combe: avoid this place! My friends and I wanted to have lunch at this pub on Sat. We went in and waited for 10 mins to see if we could get seated. As no one came, I went up to the bar and said hi to the waiter 3 times, he completely ignored me. After a while, another waiter stared at me blankly, handed me a menu and said “you need to order at the bar”. My friends and I looked at each other and left. We went to Castle Inn, which is 1 min away and had a great lunch with impeccable service.

Extremely bad customer service. We felt very unwelcome after being glared at and quite clearly being spoken about by the couple behind the bar! The woman even rolled her eyes.. I’m confused as to why they would work in a pub in a touristy place when they quite clearly do not enjoy interacting with the public. Very strange and uncomfortable visit! Wouldn’t recommend going here unless there was different staff on!

Great food, kind and friendly people. We do recommend. Beef and ale pie was wonderful.

This was our second visit to The White Hart, now a Wadworth pub, in the heart of Castle Combe across from the Market Cross. It was a busy Sunday, so it was pretty busy. We were seated in a front room; the main room near the bar would be the preferred area to sit, but it was full. You order your food and drink from the bar; the two bartenders take your order, and your food is brought to you. There is a standard menu with mostly sandwiches of the typical type….tuna, egg, ham, etc; but they also have daily posted specials. The tomato and basil soup was tasty, and a nice portion; and the steak and ale pie was tasty with good veggies…carrot slices, brocolli and cauliflower, all cooked nicely; the mashed potatoes were a bit stiff…not enough butter! So for a pint and a fairly quick lunch, it worked just fine. We had fond memories of the place from our last visit years ago when it was perhaps a little quieter at the time.

Extremely rude woman who worked behind the bar. A beer glass was accidentally knocked off the table by a bag, it fell and shattered under an outdoor table. We apologised to her for the accident, she rolled her eyes & was obviously annoyed and told my friend and I that we shouldn’t drink during the day (it was 4:30pm and was our first beer!). This has tainted our visit to this quaint town of Castle Combe. She clearly should not be working in a pub nor the hospitality industry… nor does she realise that patrons to her establishment keep her employed and or in business. I wouldn’t even give the place 1 star. Furthermore not the cleanest pub I’ve frequented. .

The host couple was a bit reserved at first, but after the second visit and a few kind words they immediately thawed out 🙂. Typically English, cozy pub that has existed for centuries. The food is very tasty and the Haddock is highly recommended. Our favorite restaurant during our stay here.

Barman was unpleasant. The place smelt bad.

A great place for our group cycle lunch spot. Cycling from Bristol centre, we were well looked after in the rear garden. We've been before, we'll be back ! :-)

The food is great here and the atmosphere is very cosy and welcoming. Best quiche and fish and chips I’ve had in a while. The curry is amazing too. And it’s dog friendly. As far as the owners, a lot of folks have complained how rude they are. I didn’t find they were rude. I felt like they were trying to run a pub in a small village that is overcome with every tourist nationality you can imagine. And many of these people are quite rude themselves. So give this place a try but also don’t expect the staff to be your best friend. But you can expect great food and a nice pint.

Cucina di buona qualità, addirittura cotte bene le linguine panna, prosciutto e funghi. Buono l'agnello. Locale accogliente Ottimo rapporto qualità prezzo.

Very unfriendly and not helpful. No service for a family and not able to serve despite large seating available.

Great location! The food was amazing, all the ingredients super fresh and tasty, can't recommend it enough 😁

Not friendly and super rude service. We were told to go to another location as we were asking for service

Castle Combe is a charming little town and we stopped in at the White Hart on a rainy afternoon. We arrived just before opening and a few others joined the line. We had a very traditional pub experience which is just what we were looking for (although I think we did not know this initially, we were just very hungry). A caveat to any folks that are thinking of visiting the town; this is not a tourist site--it is a real town. The White Hart struck us as a real, local pub that has its own atmosphere and way of being and doing things; this worked for us once we got the hang of it but I acknowledge this might not be everyone's 'cup of tea' if you are looking for something that revolves around tourists or a table service restaurant. Having said that it took us a moment of confusion ('cause we are tourists) to understand how things work (take a table that seats the number of people you have, order drinks and food at the bar and let them know where you are sitting so they can bring the food to you) and to get the way of being, but after this experience we were very prepared for future pub visits. The interior of the pub is classic (we saw outside seating as well) and the experience was authentic and traditional; we set in the bar room so we were in amongst the action. We got a couple of pints and then our food was brought to our table (jacket potato and the ploughman); the cheese was great and the amount provided was generous. There was a nice salad on the side and the chutney with the ploughman was delicious.

After long hours of driving, we were all hungry and happy to see a pub opened and many seats empty. I was with my children and asked for a meal, and all he said was ‘no’. I was so embarrassed and just walked out, explaining kids that he might be closing soon. After reading many reviews, now I know why. Shame on you old man.

Absolute p.r.i.c.k of a bartender, so rude. I asked (I thought very kindly with a smile) how large their portion of cheesy chips are. I simply wanted to know whether to buy one or two portions for my mum and I as we don’t eat much. He responded with “it’s just a bowl of chips” and walked away. When he came back I apologised and asked again using my hands to indicate a size (I don’t know how large their bowls are) he proceeded to mock me and waved his hands about then shake his head and say again “it’s just a single serving of chips” Needless to say we left without ordering anything.

This traditional pub situated in the centre of the village is ideal for a mid-day break. Friendly welcoming staff, a good menu, well prepared and presented food and no long wait. Surroundings are what you would expect in an old Inn, sensible furnishings no piped music and outside rear garden, meals ere reasonably priced as is the ale

Castle Combe Incredibly Rude - This place should shut down 963442811 Avoid this place; my experience was awful due to the racist and rude behaviour of the owners. The woman slammed the door in my face, claiming they had no coffee, while serving it to English customers. She and her husband also refused service to some Asian girls, citing a cash-only policy, even though English customers were paying by card. This blatant discrimination happened right in front of everyone. Shameless! They should be shut down completely.

Gorgeous, inexpensive lunch in a beautiful location. Lovely staff and nice beer garden out back.

Oh my goodness! I came on here because I was so outraged by the service of the barman this lunchtime. I did not necessarily expect to see all these bad reviews but boy, I am not surprised at all. We were a group of four, waiting by bar to be served. The barman eventually looked at us and asked if we were looking to order food, to which we replied, “yes please”. He said, without looking at us, there will be a long wait for food, which he repeated 3 times. Okay, not necessarily a problem for us, we asked how long, approximately. He replied with “a long wait”, my husband then said 30 mins, 1 hour and he replied, still without looking at us, “it will come when it’s ready!” we just walked out. Why, on this planet, is he in customer service?

Landlord is seriously rude. Very unwelcoming vibe overall. Seems to be fed up with tourists.

They really need to learn manners as per English benchmarks. Not at all kid friendly, pls stay away from this place … the moment we entered the bar guy rudely said “ no place for children”

Best sandwich I’ve had in a very long time

Worst service ever!! The man behind the bar is outright rude after waiting 20min to take our order and being talked very rudely we decided to leave. To avoid at any cost!

Incredibly rude and sarcastic staff- you would think in a tourist area the staff would be kind, friendly, and welcoming of any business. Safe to say that I've never experienced service like this ever. We were essentially refused our food order, with the comment ‘Is that all’ upon ordering (some sides after ordering drinks), and then told to pay with cash after we presented our card for payment - It was obvious we had no cash, and we had previously payed with card so didnt expect this. The barman also spoke in a mocking and sarcastic tone throughout so this made us wary. Confused about this situation and curious, we listened when the next customers also ordered food and interestingly, they were given the option of paying with card or cash- we were not. It seems they must have ordered a satisfactory amount for the barman. The card machine was fully visible, and working, as we had bought drinks using the same card machine just minutes earlier. We couldn't believe this had happened, and thought it was incredibly rude and unprofessional. After reading the reviews I'm shocked that this has happened to many others. This is a beautiful village and it is a shame we had this experience.

I didn't read the numerous bad reviews until we were already sitting in the restaurant. For this reason, I wanted to test the staff and complained that the beer was too warm, whereupon they kindly explained to me that it was a draft beer, which was not as cool as another - as a solution I was offered ice cubes. The food was also absolutely fine in terms of price-performance ratio.

Rude female bartender, makes it seem like she's doing a favour by providing the drinks. If you want a beer with a shot of racism, this is the perfect place.

The owner seems to be really unhappy about tourists in the village. Should have told us before we get in. :) We wouldn't have to face their rude and unpleasant attitude then.

Racist, rude and I cannot believe a place like this still exists in our day and age. The best thing anyone could do is not go here.

Outrageously rude, racist, and ignorant. This is a zero star review. Had a less than pleasant encounter with the “people” who I assume run the place. We park perfectly legally outside the pub before a man rushes out, swearing aggressively and making gestures to tell us that the car is parked in a “disabled” parking space. At the same time, a traffic warden from the Wiltshire Council arrives and the man shouts at her and demands her to give us a ticket. We move to look for another parking spot, thinking that his but a member of the party gets out of the car to talk to the warden. She says that our car was indeed parked perfectly legally and that the man has fabricated the “disabled parking spot”, potentially to protect his own car behind which itself was parked very poorly. We proceed to park the car in the spot which we have now determined to be OK, under the supervision of the warden. When he storms out again, this time bringing his wife as reinforcement, the warden explains that she can’t give us a ticket as we haven’t parked illegally. He resorts to whipping his phone out to record the warden so that he can “report” her. Obviously this makes her uncomfortable but she willingly shows him her badge number as she is confident that her judgment is correct. He continues to harass my entire family, calling my Asian father “just a taxi driver” and that he “isn’t welcome here”. We would have moved had he asked politely and not lied about the disabled spot, but his decision to be both rude and a liar is entirely unacceptable and we did not want him to get away with it. Looking at other reviews, you can come to the conclusion that the pub is racist and intolerant of visitors, particularly Asians, which explains a lot. If you find yourself in this wonderful village, stay clear of these vile people and their business.

really lovely food and lovely landlord, typical great pub! would highly recommend.

Sarcastic with me (fine) but rude to my partner, only stayed for a drink didn't bother with the food for that reason, shame. Lovely sunny day.

Very bad service. Tasteless beer.

If you are visiting castle Coombs, don't bother going here. We walked in yesterday asking if they serve lunch(my wife and father in law )- they were rude and unwelcoming. It felt like they really didn't want us there. This is supposed to be a tourist town, if you don't want tourists in may be you should put a board up.

The food is ‘ok’ People are lovely and service is prompt and with a smile, but the food isn’t anything special. The mushroom starter is warmed in the microwave, warm in the middle and colder on the outside, but it fills a hole and does what it sense on the tin.

Really warm welcome from the young lady behind the bar (30/06/2024) and great service from Eric who was a consummate professional who needs commendation ! See you all again soon.

Dry fries( almost burns) , expensive , no parking !

Visited this place today to use their toilet and I did see the sign saying that the toilet is only for paid customers. My mum and I couldn't wait and went for the toilet first before anything else. After which I went to the bar and checked out the menu on the board. The lady asked for my order and I said I'm checking out the menu and she rudely replied that they are not serving food. And before I could order any drinks, my tour mate came in and ordered a drink and I was frantically asking him where is the meeting point. (Note: There's no signage around the area nor any network connection). He doesn't know and I thought of quickly checking out with another mate who's at the church. I then told the lady to wait as I needed to check with my friend at the church and she was so fumed and showed me the sign that the use of their toilet is only for paid customers. And that we dashed in for the toilet without ordering anything! I said I'm aware and I will be back shortly. She waited for me outside her restaurant and eye power me to make sure I come back to buy from her. I only bought a bottle of water as I'm rushing for time and very upset with the service. This is really uncalled for and I felt insulted. From the day I arrived in London till now, I do purchase something from the cafes for using their toilet even though they do not have such signs on toilet use. They even direct us to the toilet without expecting/imposing us to purchase anything. I was impressed and amazed. For this pub, if I do not intend to buy from her, I wouldn't have gone to the bar to check out the menu. I thought it was just me (Asian) that she's upset with, but after checking out the reviews, it is good to know this is the kind of lousy service from this pub. Avoid at all costs!

Avoid this place; my experience was awful due to the racist and rude behaviour of the owners. The woman slammed the door in my face, claiming they had no coffee, while serving it to English customers. She and her husband also refused service to some Asian girls, citing a cash-only policy, even though English customers were paying by card. This blatant discrimination happened right in front of everyone. Shameless! They should be shut down completely.

Crazy man who I assume is the owner was very aggressive, I would avoid this place at all cost

Would give it zero stars if I could. Not sure why the owners still run a pub as they have zero interest in hospitality. Every paying customer should be treated well regardless of whether they are ordering multiple drinks or not. We spent 30 pound and as we asked for water he muttered under his breath ‘no wonder pubs are dying’. For reference it was the middle of the day and we just fancied some lunch.

21 June 2024 RACIST, RUDE, AND PREJUDICED EXPERIENCE AT THE PUB We arrived at the pub just as it opened and cheerfully asked the female staff member for coffee. Standing at the door, she rudely informed us that no coffee was served on these premises. We were quite taken aback, as we had previously enjoyed coffee and lunch at this very establishment. The woman stood at the door, preventing us from entering, and insisted that if we wanted coffee, we would need to go to a coffee shop a few doors down. I asked if we could have lunch, and only then were we allowed inside. Once seated, we ordered lunch and noticed several white patrons ordering and being served coffee by the man at the counter without any issues. When I asked why coffee was now available despite being told otherwise, I received no explanation. However, I was served a cup, and my card was taken for payment. About 10 minutes later, an Asian lady ordered a Ploughman's lunch and attempted to pay with her card. The same man at the bar told her that they only accepted cash at this pub. This was a blatant lie, as I had just paid using my credit card, as had many others. Both the lady and I were astonished by this discriminatory treatment. I am appalled that in this day and age, such blatantly racist and prejudiced behaviour is still tolerated in businesses that serve a diverse public. It is unacceptable for people to be treated differently based on the colour of their skin. This kind of conduct must not be allowed to continue.

Visited for lunch on a rainy week-day in June (off-season, not very busy). Barman was polite, but perfunctory. Food service was quick. Food (steak & ale pie, lasagne etc.) was nothing to write home about - probably pre-prepared, frozen, and reheated. The lady serving us was very rude, to us and to other customers. We thought it was just her personality, but when a gentleman came in with a drink delivery, she was very pleasant with him. Would not recommend.

With its beamed ceilings, fireplaces, and stone floors, the White Hart is your quintessential old English pub. Local or one of the many tourists, you will find a warm welcome, even if, like me, you are a teddy bear! Mummy's tomato juice was under the minimum card payment amount, and she didn't have enough cash. However, the lovely landlord gave her a tomato juice anyway, and we shared it. The pub is dog friendly and is in the center of the pretty village of Castle Combe. Definitely pop in for a drink or bite to eat if checking out the village. Say a teddy bear sent you!

If it was possible to leave no stars I would. Such rude staff who think it’s acceptable to speak to potential customers like they are dirt - and without cause to. It appears visitors and their custom are not welcome. Head over to the lovely Castle Inn across the road instead who could not be more welcoming in they tried.

The gentleman behind the bar was amenable and caring of the work he did. He helped where he could and was knowledgeable about the menu. He was able to guide the wide variety of tourists to select the food they wanted in English only. The food hit the spot, decent taste and decent portions for the price. This place gets a lot of tourists from all nationalities. Be prepared to wait for those who aren’t familiar with English customs or don’t understand the language terribly well. I would suggest bringing some cash as there is a minimum card spend of around £6. There are a lot of reviews saying the staff are rude but this I would say this is frustration more than anything. The staff have to deal with a lot of people who don’t know English customs, can’t speak the language entirely and go through a lot of faff when paying (foreign cards, only large notes). The coffee there is also good, better than a lot of standard coffee from pubs. The milk used had a sweet creaminess to it. The pub is also dog friendly. I stumbled upon this place whilst exploring, I didn’t stay in the hotel.

Visited for lunch on a rainy week-day in June (off-season, not very busy). Barman was polite, but perfunctory. Food (steak & ale pie, lasagne etc.) was nothing to write home about - probably pre-prepared, frozen, and reheated. Food service was quick. The lady serving us was very rude, to us and to other customers. We thought it was just her personality, but when a gentleman came in with a drink delivery, she was very pleasant with him. Would not recommend.

Me and my partner had lunch here today out of morbid curiosity to see if the service was as bad as described in other reviews. Shocker: it was. The lady behind the bar was incredibly rude and didn't seem to want anything to do with anyone. The barman made some weird under his breath comments when dealing with other customers also. The food was completely unseasoned (chilli and pie) and we both felt unwell after it. Listen to the reviews kids and go to the castle inn across the road instead!

Heerlijk royale lunch voor een vriendelijke prijs. Wij hadden een sandwich met cheddar en div. heerlijke toevoegingen

We decided to have lunch here while visiting Castle Coombe. The place was fairly busy for midweek, this is probably because there's a lack of other places to chose from in the area. Greeting from the man behind the bar was non existent and not welcoming at all….but he eventually took our food order and then we found a table to sit at. The table was so horribly sticky, it hadn’t been wiped done properly, we were about to change but found the other tables were the same. Our food came very quickly, I ordered the tomato soup which was a readymade soup and didn’t taste nice, however the bread that came with was nice and fresh. We went to the bar to settle the bill and there was not even a smile or a thank you. Caste Coombe is a very charming medieval village but places like this, which in theory should add to the charm of the village, sadly this pub did not. I echo some of the previous reviews, grumpy and not friendly. Maybe they are just complacent. I would not recommend.

Unfortunate experience at The White Hart with poor service and a belligerent staff member.

Nice pub - rude staff. Made getting a tap water incredibly difficult, even when ordering a large order of food and drink. Given in a plastic cup! Slight xenophobic atmosphere when dealing with tourists.

Consistently rude and insulting bar staff. I was embarrassed to have brought guests from out of the country there and will never go back. I’ve had dinner there with friends and have been in for a beer 3 times over the last 6 months. Each time the surly staff put me off but the location is nice so I went back. The last time I was there, the bar staff was so shockingly insulting towards us, we left the beer on the table and walked out. I will never go there again. I live in the area and there are too many nice people working at other pubs who deserve my business.

Lovely old pub in the picturesque village of Castle Combe. Small but well formed, it makes the most of it's space with seating inside, under an extension and in a terraced garden. Good beers, good food and friendly staff.

Terrible service. Miles away from the Cotswold standards

Really rude I wouldn't recommend it. The staff were both grumpy and awful. Better try any other location to find a friendlier place.

Had a lovely home cooked lunch at this cosy pub in the heart of the village. Great welcome from the very friendly landlord and landlady. Will definitely return!

Walk-in pub restaurant serving very tasty home cooked food. Steak & Ale pie on the Specials board was delicious. Good service, great little stop in this beautiful little village.