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3.0

Based on 1 opinions finded in 1 websites

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Nº 468 in 541 in Cherwell

Nº 82 of 86 Other cuisines in Cherwell

Score
OpinionsNoteTripAdvisor13.0

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This is a lovely coffee shop, food is good, and well priced, its just a shame the staff are unfriendly and miserable.

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June L . 2023-12-16

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We booked to take our mother for a quiet Mother’s Day lunch on the day before as she is not that well currently. Made a reservation on line for accessible table. Arrived at the pub to be seated in the bar window seat up a step and in sloping back hard chairs. Mum didn’t want a fuss so was happy to sit there. I went to sit in the window seat and the cushion was ripped and the bench part actually fell forward and off , tipping me for was nearly I to the flor. Very unsafe. If a child had sat on it , they could easily have been injured. Besides the fact it was dirty with all the lining sticking out. The table also wobbled. At this point I should have insisted on moving but my mum really didn’t want a fuss so was, so we stayed put. Our starters arrived. Garlic mushrooms on toast , one piece was upside down. And it was it was luke warm. My sister and I shared deep fried Brie bites which were also just warm and one of them was still unmelted in the middle. The main courses arrived, my burger was cold and was dripping g blood on the plate. My sister and mother’s southern fried burgers were completely burnt to a crisp on the edges and rock hard. We had already heard other people complaining about their chicken being too dry and sending it back. The waitresses appeared to be laughing about it. We sent the food back. The waitress came out to say that the chef had used a thermometer and the meat was at the correct temperature, but he would make it again. My burger arrived, hot , it was the same burger reheated ( I had cut into it in a certain way) and was inedible on the edges as well as tasteless. The chips had been just refried and were hard. There was no side salad or coleslaw. The chicken burgers were soft and slimy and not very warm and again the chips had been recooked. Needless to say we didn’t order pudding. They did remove the cost of the main courses from the bill, but there was no apology. We were very disappointed as it was supposed to be a treat for our sick mother, but it was actually very stressful and not enjoyable at all. The toilets were also quite dilapidated, no toilet roll holders, dirty toilets and toilet floors. Most of the pub is beautifully decorated and there is a lovely outside space, for the nicer weather. But this is the 3rd time I’ve been to this pub and each time either the food or the service has been disappointing. Just a drink in the garden if there is a next time. We ordered drinks and