White Horse in Hertsmere

We had an incredible evening at the White Horse Shenley this evening. Thank you to our waitress Jolie and chefs Marian and Chen. Food and service outstanding. Most of all on leaving my car failed to start despite several attempts. We were invited to wait inside despite the staff wanting to finish up after a very busy service A big shout out to everyone for helping us out, offering to make hot drinks and just being there. A huge thank you for getting us out of the rain into the dry.

Such a lovely spot for dinner. Gemma was very friendly, delivered great service. Food was delicious!! Definitely recommend.

Thank you for looking after us Viv!, had an incredible lunch here Saturday afternoon, everything was spot on from the drinks we were served to the delicious food! Had the Cod special and it was absolutely fantastic! Looking forward to the next visit

Nine of us had lunch today at The White Horse to celebrate a 50th birthday. From the first contact we had with the restaurant until we said goodbye at the end of our meal, we had nothing but excellent service. The staff went out of their way to make the celebration as best as they could, accommodating every need. The food was delicious. Really tasty and beautifully presented. A huge shout out to Gemma and Jack who were so friendly, so helpful and so kind. You made a special event even more special. Thank you.

Thank you Jessica for excellent service. The food, partucularly steak, was delicious. We were recommended by friends who visit regularly.

Had a lovely lunch today, looked after really well by a very welcoming Jessica (and her colleagues), who were very friendly, helpful and professional. Thank you and look forward to eating at The White Horse again in the near future.

The restaurant is a very cosy place and the location is very picturesque and pleasant. I’ve visited many times, but today it was a real disappointment. The food is good, but the portion sizes have been reduced and the price has been increased. I can understand that everything went up lately, but they still need to serve a proper portion size. The service was also a bit of a disappointment as there was only one person servings all the tables and the bar too.

Would highly recommend, we were served by gemma and to say she was great at her job would be an understatement, she greeted us with a smile and made us feel very welcome x great service all round

Out for a friend's surprise birthday dinner. Once again it was a very enjoyable experience. Our waitress, Gemma went above and beyond to make sure our night was one to be remembered. Excellent night & top service. Thanks

I visited the White Horse in Shenley on the 20/01/24 with a large group of my family for my partners surprise birthday dinner. From the moment I initially enquired and booked the table with Gemma deSouza she then continued to provide the best service I have ever experienced. From her decorating our table to making herself available for me to drop the cake in right up to tending to our every need on the night itself. Gemma is without question an absolute asset to the team and cannot be faulted in any way

This place has great reviews and after reading them I decided to take my elderly mother to the White Horse for a late lunch, on Fri at 1330, and booked that particular slot in the restaurant (which wasn't the latest available) using the pub's own website. I'm posting my comments here for a bit of balance because, whilst I realise everyone can have a bad day the reviews I read here do not reflect our experience. Firstly the positives, the parking was good with clearly marked disabled spaces which meant the walk to the front door wasn't too far for my mum. The pub looked great too and just inside the front door was a lovely fireplace, albeit running a little low on fuel (with a sign above disallowing customers from "adding fuel" - I'll come on to that later). As we walked in at around 1325 we overheard a conversation between what were the only two staff in the bar and restaurant. The restaurant waitress was telling the barman, in no uncertain terms, that he was not to accept any more food orders at the bar. We waited patiently for a while for her attention to turn to us, and when finally it did I said we were after a table for two. She rather sternly retorted "have you booked?”. I confirmed we had and gave my name and, without any welcome greeting, she said the restaurant area was full so she'd reserved us a table for two in the bar area (just adjacent to the external side-entrance to the bar). We seated ourselves there as she gave us two paper menus and informed us that we'd have to make our order at the bar. She didn't really speak to us again. Since the bar chairs were a little too low for eating, I had to prop my mother up with some cushions from a near-by couch so she could reach the table. After both selecting the day’s Special, Lamb Shank and mash potato, I made my way to the bar where the sole barman was busy serving beers and waited my turn to order. When it came, I made the food order, also asking for a pint of bitter and a half of shandy. He attempted to put the order into the till but was defeated and had to consult the waitress. She immediately ticked him off for taking bar food orders before spotting me and saying “oh, they’re OK”. It transpired that there were no Lamb Shanks left, so I returned to our table for us to reconsider our selection. A few moments later we’d both chosen and so I returned to the bar arriving there at the same time as a half-dozen bar customers coming in through the front door and wanting to order drinks. Fortunately, while they were considering their order I managed to get the barman’s attention and tell him we were ready to complete our order, just as the waitress moved into the bar area to help him out with the new arrivals. Unfortunately, our newly selected food options were not available either, apparently as the kitchen had no mash potato left. With luck, as I was suggesting it might be best for the barman to tell me what was actually available on the menu, the chef arrived behind the bar. He added some clarity by explaining that their usual morning delivery had not actually arrived yet since the delivery lorry was running late with no ETA. We were offered dauphinoise potatoes instead for our options which I accepted. Fortunately neither my mum or I have any allergies or intolerances because we weren’t asked if we did. I asked for the drinks that I’d already ordered but since the barman hadn’t poured them he offered to bring them to the table for us. So, I returned to our table by the door where my mother was now having a coughing fit due to the in-rush of freezing cold air every time the door was opened and, by this time, the bar area was getting pretty busy with groups of men in high-vis jackets entering through the door. Two of those, who’d seated themselves adjacent to us, actually overheard us discussing the reason for her cough being the cold air through the door. They very kindly offered us their table, slightly further into the bar and nearer to the aforementioned fire, since they were about to leave. When I pointed out that their drinks were still more than half full they said that was no matter as both beers were undrinkable, one said it was the worst he’d ever had in a pub. We consequently accepted their offer and moved but I noted the fire was dying so there wasn’t much heat coming from it. The barman finally came over with our “drinks”, however, he only thought we’d ordered half a shandy, presumably to share as that was all he brought over. I confirmed that my order was a pint of bitter and half of bitter shandy, but as we’d already paid for our meal I had to return to the bar to buy an additional pint. It took a while for the barman to pour it, commenting as he finally topped it up that he’d only “just made it”. Judging by the taste that was presumably because he’d reached the bottom of the barrel. In view of the note on the fireplace that suggested that only pub “team members” could fuel the fire I took the opportunity to ask the barman if he would put another log on the fire. Rather than doing that though, he said he would “arrange it”. This never happened, but another customer overheard my request and put several logs on the fire himself, suggesting that being a pub “regular” qualified him as a team member. That resolved the warmth issue (and my mother’s cough) and the waitress finally came with our food, but she had no other conversation, nor any offer of table water to accompany our meal. All in all it was a pretty disappointing experience.

My favourite pub to go to, all the staff are always so friendly, especially Jemma who's always so welcoming and finds me a good spot to sit. Food is really nice too, great local pub! Definitely recommend!

Food was amazing and so was the coffee! The waitress was really good and prompt with service. Would definitely recommend

Great food and wonderful service by Leah - she's very professional but friendly and catered to our every need. Thanks Leah.

The Service was great. Friendly and timely. Unfortunatley i can't say the same for the food. We were a party of 8 celebrating a 44th Birthday party and ordered several things off the usual menu. The meditteranean platter was a joke and iuncluded cheapest posibble ingredients feta, tzaziki etc. shop bought and placed on a plate. I could buy a pot of £1 hommous and put it on a plate myself. The Roast Beef seemed like it was pre-cooked and warmed up. The chicken burger bun was soggy, The Pan Fried Sea Bass was definiely from frozen and layered with horribly sauce of some description. The crumble was too sweet and over processed (like a can of cooked apples with some flour and loads of sugar on top). Even the espresso was light and weak like a tiny americano. Sorry to be so critical but I think you should know. We didn't complain on the day as it was edible and the staff were very friendly and accomodating but for edible food I can spend a fraction of the cost elsewhere. I will not be returning to any of your chains restaurant and advising my friends and family to stay away.

Delicious Sunday roast, friendly and attentive, olivia was super helpful and understanding 10/10 will be back very soon!

Ordered 2 expresso martinis. Very expensive and only half a glass. When I questioned why are they only half full I got told that was the measurements! They must have different measurements to any other establishment I’ve been too because I’ve never been given half...

Tonight they got it spot on. In particular, the customer service provided by Olivia H was superb, as well as all the other staff that we saw. Everyone, was lovely, friendly and helpful and made the dining experience very pleasurable. The food was tasty and...

We had a very good Sunday lunch on 29th October and both enjoyed our roast chicken and mini dessert. The service was excellent and very speedy. Our waitress, Jolie did a good job. My only criticism is that the bread sauce and any additional sauces...

Can not fault the service or food. Always amazing. The chicken Ballatine is a must try. My son had the Dirty Burger which is always perfect.

Had a lovely meal, good atmosphere, good service. Very accommodating. (Our waitress even helped us play a prank!) You'll have to guess what happened...

Spur of the moment visit as the weather was lovely & this place has one of the best gardens. No seats available outside but we were told as soon as one came free they'd let us know. Within half an hour we were sat outside...

Lovely place. One staff member Jemma always goes above and beyond to make sure everything is perfect. The food is always delicious. Drinks are cold and glasses are clean. Atmosphere is nice and chilled.

Amazing food yet again doesnt disapoint will be coming back again for sure top service all the staff was great teally accomdating with partners allergies

Amazing food and service. Really lovely family pub. Had the mezze to start. Followed by the lamb and pork. Couldn’t fault them at all. Really lovely staff, can’t wait to come back

The White Horse in Shenley, deserves a solid 5-star rating. The warm ambiance, excellent food, and Mellisa's exceptional hospitality make it a must-visit. I'll be back for sure!

Booked, visited, had superb meal for reasonable price with excellent service. Thank you especially Gemma.

Friendly and attentive staff, great range of dishes on the menu and specials to die for!, incredible experience and atmosphere

Very tasty supper with a good wine selection. Fantastic service especially from Olivia B! Will return.

What a change! We use to come here a lot but then stopped as we found it average but over the past month we have been 3 times… together but also with friends… the food has transformed and the choice is fabulous ( a new...

Olivia H was amazing! Great service, friendly smile and well versed on the menu with allergy options.

This is our local pub and we couldn't be happier about it. I went for dinner with my mum and dad on a Saturday evening and it was lovely. Very attentive service and great food.

Very personable staff . Helpful friendly and help create a great atmosphere. The food choice was great and we really enjoyed our meal from the menu with lots of choice.

We thoroughly enjoyed our lunch today. Our waiter and waitress, Gemma, were very accomodating and helpful. Friendly and efficient service. The chicken burgers were particularly tasty! Thank you.

It was a day for starters, and we did try nearly all of them. Food was delicious and presented beautifully. The service was the best. Thank you to Jess and Grace for looking after us. We will return soon to try all the desserts.

A lovely birthday lunch. We were very satisfied with the menu choices and the food was excellent. The staff were very attentive and friendly. A special mention for Jess who was excellent and made our visit very enjoyable.

We have visited The White Horse many times. Food and service have been of patchy quality in the past - sometimes great, sometimes not but in the past couple of years, usually very good. Our dinner this week was one of the great ones. The...

I must say we have visited the White Horse over many years and decided to go there for a Sunday Lunch on my wife's birthday. We were greeted straight away and Jess came and took the drinks order and talked to us about the menu...

We have been there many times over the years, but last night was very disappointing. We sat down at 6 pm and at 6.30 I went to the bar to say do I order at the bar now? As we had been left sitting with...

Amazing cant recommend the linguine and seabass enough both amazing dishes me and the partner cant recommend enough 10/10

No atmosphere on a Saturday night in July. Dirty tables, litter on the floor, staff not looking presentable, toilet’s disgusting, this places has gone downhill!

lovely meal with a great atmosphere and wonderful service from the very charming and helpful waitress Melissa

Came for dinner with a few friends and I couldn’t be more happy with our food. We had the seabass and it was gorgeous. No complaints. We were well looked after by our waitress Melissa and although catered to our needs as well as everyone...

Once again, another lovely day spent here with friends. As always, the bar staff were friendly and attentive. Food was amazing. Have never had a bad experience at this pub and i highly recommend it. Always a fantastic experience. A definite 5 star

Went here on Friday evening with my parents wanting a quiet drink. Understand it's a Friday so knew there would be a crowd but was absolutely shocked to what we walked into. Full on DJ set and music so loud you couldn't hear the person...

Great fox, great service, good beers and a lovely location! Can't fault this place, they go above and beyond wherever we're here, Melissa, Becky and Ella are great, always attentive and helpful. Food is gastro pub level and beyond, you cannot go wrong with the...

Had an amazing Father’s Day lunch with my family on Sunday. The service was perfect. They made us feel so welcome on arrival and we’re very attentive. The roasts were delicious and they made sure we had every condiment to go with it. The summer...

Outstanding service, waitress went above and beyond to make sure we were satisfied. Highly recommend

Food was spot on and the service was great really friendly staff and can have a right laugh defo recommend

A great fathers day here. We had a great time and all of the staff were great. Lovely pub with a great beer garden that gets lots of sun.

We had a really amazing Sunday lunch at the White Horse. The food was absolutely incredible real gastro traditional English pub food with a twist. Really cosy and homely the type of pub you could sit in all day and evening. The service is was...

Beautiful garden for lunch. The fillet steak sandwiches were cooked a perfect medium rare. Gemma welcomed us, as normal with a friendly smile and warm manner. We will be back soon.

We enjoyed a fabulous lunch in the garden this afternoon. The service was excellent, and Jess gave us a great wine recommendation (Whispering Angel). Highly recommend a visit this summer.

Beautiful beer garden, the pub has a great selection of beers and delicious food! The lamb rump was cooked beautifully and the staff are friendly and attentive

Came back after hearing new menu on last visit and was not disapointed had an amazing 3 cheese and truffle Pizza loved every bite

Really enjoyed our meal.. Everything we ordered was beautifully presented & absolutely delicious. The service we received from all staff including Gemma was friendly & very efficient . We will definitely visit again soon.

Went to the summer event on Sunday, we sat in the garden and the weather was lovely. The decorations were great and the band was on point. Bbq was up and running and was delish. Staff as always were amazing. X

Stopped for Sunday lunch. Busier then usual as the sun was out and they had a band playing. Our roast dinners took a while to come but Gemma came over and told us about the summer party and that a DJ would follow the band....

Went for the Garden Party. Absolutely amazing day! Food, entertainment and a terrific atmosphere. The staff were absolutely fantastic. A special mention to Gemma who went above and beyond to make our day special. Will most definitely be back!

Was a bit worried about the weather so only intended to stay for lunch. Ended up staying all day. Live music followed by DJ. Thank you to everyone at The White Horse, particularly Jess, who made sure our day was perfect. Looking forward to the...

I booked this pub by mistake, having arrived we decided to stay & eat here. It was quiet for a Friday evening, but what a find. The staff were great & the food delicious, with generous portions. We had a lovely evening

Would appear the clientele has changed a lot and therefor so has the atmosphere. Not a great place to be anymore.

Yesterday, I spent the afternoon in the White horse with 3 other people. In total, we had one fish and chips, two dirty burgers and one roast dinner. We got our drinks after about 3 minutes of ordering, where we chatted and waited for us...

Food is really tasty, the medium rare fillet steak warms the heart. Atmosphere is really cool and the staff are lovely.

This has all the making of a lovely restaurant. But sadly let down by the poor quality of food and service Steak was ok, chicken curry was a disaster lumpy rice and tasteless. Food is not of the standard that you are paying for. Service...

Mothers day was a succes, thanks everyone for your service and food was absolutely spot on. Kids enjoyed everything and ask when they coming back 😀. Will be back!

A lovely country pub/restaurant with excellent service and tasty food. Our hostess Jessica was amazing. She suggested a taster glass of wine when my husband wasn’t sure if he was ordering a good glass of red. She checked on us at each serving. The roast...

We spent the afternoon drinking in the garden with friends. The staff were helpful and the atmosphere was relaxed and friendly. We had the Mediterranean meze which was lovely. Thank you to Nicole and Luke who served us so well.

My family and I had the most delicious Sunday roast at the White Horse. I’d hugely recommend! Friendly staff, efficient service, we’re so lucky to have such a lovely pub in the village ☺️🥂 We visit fairly regularly and always have a great experience.

Very good food, great service .staff was verry frendley. Will come back again. Really nice way to spead the easter with my family

My husband and I came to the white horse for a coffee and dinner, i had the best cappuccino I’ve ever had ! Highly recommend this pub :)

Lovely Sunday roast with friends. Would highly recommend the beef. They also do different specials all the time which is great for us all living in the village. Service was amazing, they are all really friendly.

Had lunch with friends the food was amazing the service also great, we had a good time and definitely will be back thank you

Lovely lunch with great service from Gemma. Surprised us with dessert to celebrate our 58th wedding anniversary. Will def be back

Popped in for a quick lunch on my day off great food and drinkswas advised of the new menu launch by staff so will be back next month

Excellent food and service! Came to the white horse for a meal after work the atmosphere was amazing and the standards are incredible!! 🙌🏽

We picked the White Horse as it local for all of us. Best decision we could have made. Gemma was amazing that afternoon. We are all picky eaters but she made sure all our requirments were met, checking with the kitchen twice to make sure...

amazing experience tonight served by aimme and jess will definitely come back. loved the food best meal i’ve ever had.

Had a bloody brilliant time at The White Horse, Shenley. One of the best nights Ever. The new manager Gemma is f*****g amazing! Have already arranged to return in a couple of weeks time with my work mates.

Had to meet a client and he suggested we have lunch at the White Horse. I am glad I agreed. Food was delicious. Burger was cooked well and was really tasty. Chips were crispy and hot. Service from Jemma was impeccable. My first time here...

Have visited the white horse a few times whilst visiting family who live on the area. Called in today just for drinks and ended up having a late lunch with our young granddaughters. The lovely Gemma took our lunch and drinks order at our table...

Beautiful evening meal - perfectly cooked squid, haddock fishcakes and trio of cheescakes. Special shout out to Gemma P who served us - will definitely be coming back.

The staff and the manager were friendly and charming, the service was great and the food was absolutely delicious! Will definitely be coming back again

We didn't book and they found us a table even though they were very busy. food was delicious and really friendly service. food arrived quickly and presented very well. also had a roaring open fire going which was very inviting. We will definitely be returning...

Came here for a family Christmas lunch, the service was excellent the staff were attentive and the food was absolutely delicious!

We had originally booked a table in the restaurant but due to a mix up we had to dine in the pub. All I can say is thank goodness for the mix up!! Martin/Matthew (forgive me for not remembering) looked after us with exceptional service!!...

We went in today for our family pre Christmas lunch. We were not disappointed, the staff were friendly and attentive. We had starters and mains, all of which were delicious. We also had cocktails and would highly recommend the passionfruit martini's. Special thanks to Grace...

It seems Management has changed, and we have cancelled our booking for 10 for just after Christmas now it seems new management very rude over the phone, and dogs no longer welcome. Very sad it could have changed so sharply within less than 6 months....

Excellent Food, Cosy Vibe and service - ordered some mulled cider absolutely delicious paired with the festive bar menu snacks!!

Had the most amazing time yet again saturday night. The manager/supervisor Gemma was fantastic, very attentive and was great at suggesting food. As a group of 6 the service was really on point. The dirty burgers were sooo good and the beef dripping was the...

Had the most incredible dinner on Saturday 22nd. The food, service and atmosphere was amazing. The staff were all friendly and very attentive especially the manager, Gemma. Gemma went above and beyond ensure we had a fantastic evening. Highly recommend and will definitely be back.

Had an amazing evening on Saturday at the white horse the food was amazing and service was great , the manager Gemma couldn’t do enough for us and was very accommodating, with every customer that came in she greeted them with a smile and a...

Went to try out the new menu. The pub has a lovely friendly atmosphere and you’re greated by smiling staff We were served by a lovely lady Olivia - she was polite, friendly and gave her recommendations of the new menu . The food was...

Had a fantastic meal here tonight from the new menu. Service was excellent. Liv was a great. High recommend a trip here.

The pub is a favorite with always getting good food. Went on a Saturday night when it was really busy and although they seem to be short of staff Genma was always very attentive and reactive with our requests. She was an absolute delight and...

Good customer service is hard to come by these days so I have to praise the hostess Jemma for her friendliness and attentiveness to the older folk. I will return for another lovely chat with Jemma. I will order some grub next time as it...

Last minute decision to go for lunch on Saturday and as expected was very busy when we arrived. The manager, Gemma, apologised and told us if we were willing to wait a short time for a table she would fit us in and after a...

I was compelled to write this review as I had such a great time this Saturday at the White Horse. I had to wait a while for the food as it was quite busy. I was starting to get really hungry. I spoke to a...

All 3 courses were very tasty. I particularly enjoyed the seafood linguine. The sea bass risotto was a hit with the others. Friendly and prompt service. Definitely recommend. We go regularly and have always enjoyed the food and atmosphere Ideal for meals with family or...

Amazing staff and atmosphere, the staff were attentive the place is clean and tidy and the food came out fast and delicious