Weybridge Garden Centre in Runnymede

I like the blue diamond go a lot and I always think the food in both the restaurants is good. But the service today was awful and has been the last couple of times I have visited the patisserie. Looks under staffed and when I asked for some salt and pepper I was told to look over there and just waved at at. Same when I asked where the spoons were for my soup. Soup was nothing special either under seasoned catering type pack I guess. Shame it’s gone down hill.

We'd stopped here once before as it was 10 minutes off M25. As before it was perfect fir us to bring two elderly parents. Food was delicious and service was quick. Elderly parents appreciated tea in a china teapot too. Only slight complaint was the necessity to walk through the garden centre to get to the restaurant.

We visited the parlour for the first time on Sunday morning for breakfast with my elderly mother and father (mother is in a wheelchair) Lots of disabled parking spaces outside the front entrance, as we were walking through the garden centre to get to the restaurant we passed several members of staff who all smiled and said good morning. Upon entering the restaurant, we were greeted by two members of staff who both said good morning and showed us to a table of our choice and explained how to order and gave us menus, twice I was asked if I needed any assistance with my mother helping her out of the wheelchair and into a chair (which was appreciated) The restaurant is very nice, tables were clean and staff were attentive throughout the whole breakfast. Breakfast was very nice and nicely presented, food was hot and the coffee was lovely. Also visited the men’s toilets which were clean and presentable. So all in all a nice experience all round and would recommend breakfast at the parlour👍🙂

Our first visit for afternoon tea. The service, food, and setting were delightful. The scones and cakes exquisite. Our baker/server communicated well with us but wouldn’t part with the scone recipe! Never tasted better scones. Thoroughly recommend the experience and value for money.

Visited today initially to buy tropical fish but on arrival decided to stop for coffee first. My adult daughter suffers badly from anxiety and noise is a trigger so we found a table at the far end where it was quiet. We collected our drinks but on returning to our selected table were told by a staff member that that area was closed. We explained that my daughter suffers from anxiety and the staff member made a guarded comment (which we heard) to her colleague that "you shouldn't come to a restaurant if you don't like the noise!" When challenged about her remark she told my daughter that this was not what she said but came back later and apologised for upsetting my daughter who was now in tears. Customers should not have to be confronted by this behaviour - do your staff expect everyone to wear a placard round their neck to publicise their disability? Won't be returning to this place - EVER!

Visited with friends for a cream tea today. The food was nice & fresh & there was a good selection of cakes. However we felt the staff serving us were rather unhelpful & one in particular quite surly. I enquired if it was possible to swop the plain scone for a fruit one, to be told NO as they didn't have many left., I only wanted one!!!. Not what you would expect for £21.95. Sadly I wouldn't return to this cafe.

Food was lovely, but the service was appalling. Rude staff, didn’t ask about allergies, most didn’t speak to us, just put menus in front of us. Shame as we have always liked it here

The garden centre is lovely, however the cafe really lets it down. Went to the cafe for a quick lunch with family and was first told that I had to sit somewhere else - in which the majority of the tables were very dirty and the waitress in that section rather rude !! £9 for a ciabatta that was burnt and tiny. Will not being go back.

We had The young girl with redish hair which was in plaits and she wore glasses serving us , she was super bubbly and smiley whilst attending to us. Very good service!

Lovely g/centre at reasonable prices on plants & goods, went to updated cafe, confused which area to order from if wanted cooked food than drinks/cakes, had to go & ask waitress to order after waiting (after being given menus) latte v hot which i asked for so that good, j/potato ok but came with plenty of filling/salad & pal enjoyed soup. Had tried to order cooked b'fast about 11.50/11.55 but was told stopped at 11.30am why can't they do all day like cafes? menu limited, cakes looked lovely but we were full up, will return but hope improvement, surprised chairs dirty/stained when refurbishment not too long ago, service need quickening, not busy when we there but filled up quickly for lunchtime

Been here many times for breakfast. Always been good ,but today was told there were no sausages on of the most basic items on a breakfast Had to send the beans back to have them microwaved again , mushroom and tomato were just warm .Told the lady that it was not up to there standards just shrugged her shoulders and walked off complete waste of £20 when I come back maybe in the summer when you can sit outside as they do a very nice sandwich but they’re gonna lose customers if this is the attitude . They say they had staff shortages we’ll employ some more people

Lovely and well stocked. Excellent range of clothes at good prices too. Huge range of outdoor plants at reasonable prices. Cafe was nice with excellent range of cakes and drinks and a lovely outdoor seating area to sit and eat in. Enjoyed feeding the fish outside.

So disappointed with attitude of Graham. Not only was he proud to announce that his panini oven had blown up the day before but couldn’t a) recommend anything that wasn’t mayonnaise based or b) provide me with a salmon sandwich devoid of cream cheese because ‘everything is brought in’. Huge lesson to be learned here! To add insult to injury the waitresses only supplied ordered food and NOBODY cleared tables. Severally understaffed. Thanks but no thanks, will not bother again.

Wonderful time at the Parlour, service and food were excellent. Although it was extremely busy the team worked so hard and delivered impeccable service in all areas. Well done Nick and all the team.

I ordered a Caesar Salad and had to ask for extra lettuce as there was hardly any with it and what was there was slightly browning. I added that and then discovered the croutons were completely soft & soggy and had to pick them out. When I mentioned this to a member of staff she called over the manager who looked at the croutons and took them away. She never came back, never apologized and nothing was taken off the bill. I decided to pay for it and just leave. What a short-sighted way to run a restaurant. I wasn't looking to complain, but the complete lack of interest or concern, just means I felt the need to write this, will never go back and will tell other people about it. I don't get it. People make mistakes and restaurants get things wrong, but it's your management style and the customer experience you provide that is a choice.

A good breakfast was had at the blue diamond early on a Monday morning. Excellent service from the staff and all the items were cooked very well except the fried eggs which were overdone, hence 4 stars and not 5.

Food was awful and completely overpriced. We got a salad, two sandwiches and some chips and it cost £45.

We wanted to go to the PYO next door but we were there an hour early so decided to check out the garden centre. Very pleasantly surprised by the Kipling Patisserie & Prose cafe there. We had a coffee and chai latte and shared a very lovely gluten free scone (with clotted cream and jam). It was great that for once gluten free didn't mean small, very happy with the size! There was also a lovely range of cakes there too which I would love to try another time. I appreciated the placement of the gluten free cakes in terms of risks of cross contamination. The fridge cakes were kept at the top of the fridge unit (so no crumbs to fall down). "Normal" cakes had the tongs outside but all of the gluten free cakes had their tongs inside their individual containers.

Beautiful venue, food looks amazing in cabinets, cakes were good. Service??? I would say if I were the manager I'd be embarrassed. However saying that maybe there isn't a manager, which is why it was as it was. Staff had to be called over to serve our table twice! I noticed this happen at other tables too! Restaurant was not busy at the time. Had to go up to get one of the three drinks ordered as it never arrived. Waited so long for my salad, the others had nearly finished their cakes, then was told the salad wasn't available!!! Cancelled as too poor service! Place has such potential, with beautiful venue, staff sadly let it down. Also I videoed the cake area, so could show my mum what was available, as she uses a walking frame, so left her seated. Rather than watching me with disdain ( member of staff behind the counter) try smiling, it makes people feel more welcome!

We went here for surprise 50th afternoon tea and OMG how great was this. The food was superb, George the pastry chef is skilled, waiting staff were so helpful. The other big plus was the value... quality rivalled any afternoon teas we've had but didn't cost a bomb.

The food was really bad I orded for the signature burger and I got a burnt burger, could not believe it was seved to me and that I guess was the supervisor who served it. Would never go there again.

Amazing afternoon tea. A birthday treat for my friend. The best afternoon tea I have tasted in ages. It superceded a top hotel in Cobham. Truly value for money, sandwiches made fresh and unlimited hot drinks for just under £20 pp. The service in The Parlour is first class. The hard working staff are attentive, super friendly and nothing is too much trouble for them. Don't miss out, book your treat today.

good food and nice coffee but since being refurbished is so expensive. Used to enjoy going here but at £4.25 for a slice of cake, will not be going here again. Far too expensive will not pay these prices.

Nicely refurbished and good menu and choice. Been here a few times now for coffee and cakes, breakfast and lunch and fast becoming my ‘go to’ place. One complaint though, please STOP putting garlic in the breakfast mushrooms and smothering the tomatoes with herbs – really not pleasant for breakfast

Just so there's no confusion with previous reviews, this one is for the new restaurant at Crockford Bridge Farm, and not the Kipling Patisserie either. Menu choices were really good, and the food was of a very good standard. The only thing that spoiled things for us, was the staff having a heated row (including the F word) right next to our table. Such a shame, as everything else was so good. It was just the waiter with the uncontrollable temper that let the side down :(

Mum and I had a delicious lunch today. Large portions of tasty food, baked potato with prawns is always my favourite and the watermelon and feta salad was a refreshing delight. Staff are friendly and efficient.

We came as a table of 3 for lunch not a good experience. My wife chose couscous as one of her salads and it was inedible, she brought it to the attention of a member of staff who took it away to check. She later...

I bought some items online but unfortunately there was no delivery option for the items so I had to collect from the garden centre, otherwise it’s a little bit far from where I live. I was pleasantly surprised at how nice the garden centre. The...

Sadly suspect the staff here will not help this restaurant. Friendly and welcoming 'sometimes' offish others. Cannot fault the food, and generally a wait and worth it. However, the wait appears to be staffing issues. Delicious meal, would like a dessert. FINALLY caught the attention...

Just wanted coffee & cake and asked to sit outside on a lovely sunny day but was told I had to eat inside as I was only having the coffee and cake. Cake & service very average, and as it was in the morning a...

Popped in for lunch , tables were very close to each other. Food ok nothing to rave about . Won’t be visiting again . Some staff seemed a bit preoccupied not focused on the job .

Popped in for a coffee - loved the restaurant transformation, and certainly plenty to tempt us. Lovely place for afternoon tea

We have just paid a visit to have a look at the Christmas decs and also to have a cuppa and a bite to eat. It's the first time that I've been out and about for nearly 3 months so I was feeling a little...

We live in Woking and have been to the 3 close by garden centres, one in Horsell and 2 on Guildford/woking Road. Aswell as others much further away. This is the best I've ever been to for houseplants. It was so well organised. I found...

Warm hot chocolate and very dry cake and over priced ,this is the second time we have been disappointed, such a shame used to be a lovely cafe

We arrived as a group of 6 adults and our younger children to get a table for lunch. Only to be told by a gentleman to find a table outside and we’ll be there when we can be there. (Before it becomes about our group...

Desperate need for bedding plants and bits ready for the summer. Made list ans called through to BlueDiamond on saturday. Refined by store on sunday, payment taken and delivered on Tuesday. Spectacular variety of bedding plants £70 for the price of £50. Bought extra bits...

I placed an order this morning and it was delivered this afternoon. Excellent service. Thank you very much

Food was o.k., but seating too near to noisy Children's Soft play area. My big concern is that almost all of the Disabled, Blue Badge Bays out front were taken up with pallet after pallet of compost, clearly leaving the wheelchair symbol in sight! Visited...

The Elves spoilt children making them feel special and as always accommodating with the menu needs of the little people. Lost count of how many time we have visited.

Needed to eat, decided on here.Always dread the noise and the screaming kids.There is a play area to the left of this place, please consider moving it!Ordered the chilly beef with the home made nachos, fantastic meal loved it.He had the lasagne and enjoyed it very much.Your order at the bar and take drinks with you,helping yourself to cutlery, water, napkins and sauces.The food is brought to your table.The staff here are friendly and welcoming.Apart from the noise a great place to eat and reasonably priced.

We chose to eat breakfast here as we had not visited the Garden Centre since the change of ownership in 2018 from Wyevale to Blue Diamond. The restaurant itself is not significantly different than previously, although the layout of the condiments etc has changed to the Blue Diamond standard. We were served a hot and tasty breakfast, and the food itself could not be faulted. The mushrooms were particularly nicely-done. However, dining here is akin to taking your meal in a primary school dining-room. The Garden Centre have pitched their offering to attract small children as there is a 'soft play' area (which is near the restaurant). The soft play area itself is almost enclosed and does not generate much external sound per se, but its presence attracts a different sort of clientele than most garden centres. During our visit there were several noisy children around - not badly-behaved, just loud - which is not an environment that aids my enjoyment of food or my digestion. Even when my own children were young, they were not encouraged to be noisy when eating! Sadly I do not think we will be adding this venue to our list of desirable local places to enjoy a 'breakfast out'.

An incredibly wide selection of plants of all shapes and sizes on display. Easily the best selection in this area! Too many garden centres have neglected their core business in favour of bric-a-brac and other non-garden products. This new owner has reversed the trend. Very attractive patio restaurant, and well-stocked related garden products.

Trying to keep my garden looking lovely in this weather is difficult but the choice of plants and materials to help in maintenance and pest control if extensive. A wide choice of other things including books, ornaments, garden furniture, café, children's play area and many other things. Well worth a visit.

I visit here regularly with my dog Gucci and all the staff are always so welcoming and friendly . This visit my husband came too and we sat in the beautiful garden and had brunch - food was amazing as usual and the staff make amazing cappuccinos It is wonderful to have a place to visit with Gucci where we can sit inside or out . Special mention to all the wonderful cafe staff who work so hard and always have a smile on their faces ...thank you to Megan , Ewan , Ryan , Gertrude , Elaine , Caz , Louise , Austin and luliamg This is one of our favourite places to visit

Another visit to the restaurant and another great one. Lovely sandwiches, sitting outside in the sun shine. Staff attentative and very friendly. Therapeutic and relaxing, amidst the plants. Not too expensive either. They do cooked fooa lasrge selection. Cannot wait to return..

Always worth stopping for a drink and cake when I go here . Staff friendly , not rushed to leave table .

The service, the food, the cleanliness has all got loads better than our last visit, just need to train the young counter staff now. The pictures don’t do the food justice

Yet another great visit, everyone is so helpful and friendly, it is like visiting friends, food a fairly priced and served with a smile

Yet another visit to the garden centre, mostly the cafe and soft play, staff are always friendly and helpful, hence our review. Good value and choice.

Well sitting in the cafe again, all the staff from the important look after and serve you up to the management are friendly, helpful and will find out an answer if they do not know. Easter egg hunt was brilliant for the children and fair on the adults pockets. Now you understand why I should keep quiet about such a great place

not a place to come if you dont like children.cafe to close to the soft play .hence my rateing.not a nice place if you wont a quite lunch .

Visit this garden centre fairly often as its one of the few we are welcome to visit with our small dog. its large and well laid out centre with a nice cafe/restaurant with reasonably priced food. We nearly always sit outside as we have the dog but we now notice that one of the end tables is marked as a dog friendly table allowing us to remain in the warm. A nice thoughtful touch. Thank you. just had a nice coffee and piece of cake which went down nicely. we will return soon.

The BEST place to take your little ones to pick fruit and veggies. Amazing restaurant with a soft play or just for a coffee in the afternoon. They have a pet shop, a aquarium shop, garden centre and loads more. I couldn't recommend it more. Love love love it!!!

Called here today and had a nice snack at the restaurant then paid £2 for my grandson to use the soft play and they gave me a green wrist band to put on him. Saw no other child with a wrist band on so didn't seem fair that I'd paid and no one else had.The food is not cheap as a child's meal was £5.50.

Love this garden centre. With a on site pick your own produce, a lovely garden centre to walk around, a little kids indoor soft play and a little park outside as well. You can have endless hours of fun all in one place. Great for the kids to learn about growing fruit and vegetables and the farm shop has some amazing products, the meringues rocked my world. Will definitely be returning in the near future.

Wife and I had lunch here to try it out, having been to other WGCs. Hunter's Chicken and BLT sandwich both very nice. The addition of discounted soup in the Garddener's Lunch deal was excellent value and tasted very nice.

This is a nice stop for breakfast with generous portions and good quality ingredients. Very reasonable pricing especially when you have coupons.

SHOCKING Afternoon tea grossly over priced and measly portions. Male staff member was happy and helpful but the ladies working were clearly not happy in their work! Will not visit again.

Stopped for 2 cappuccinos and we were made to wait 15 minutes for it to be made. I'm not sure if there was a technical problem but there was certainly no explanation or apology for it. Where is the customer service? Not impressed.

Wonderful to find a gluten free lunch that's not a jacket potato, I would have liked gravy but was excellent. Staff always so polite and welcoming too

We come here at least twice per month adm order two of the great British breakfast (the large ones) we are normally so impressed and enjoy them throughly .

This is a great place to go for lunch or coffee. Staff are lovely although queues can be long. Food has arrived quickly though and been very tasty.

Attended the restaurant this morning for breakfast with our small puppy just after the puppy meet at the garden centres pet shop. Have been to the restaurant a number of times before and like it but they have one table inside for occupation by dog owners. This unfortunately was occupied by non dog owners leaving us the garden area to sit in. This is okay on a sunny day, although for a garden centre no one does any gardening here. The umbrellas cover the tables and there is no other covered area leaving us in the lap of the gods regarding the weather with some black clouds gathering overhead.The doors back in don't seem to open from the outside which means walking a long way round. My bacon and eggs on toast were very nice and coffee went down well but I won't rush back and ask why a centre with a pet store and puppy meets dosen't want dog owners to use their restaurant. A simple covered area outside or a small dog friendly area inside would encourage more use but i'm sure I don't need to tell a GARDEN CENTRE this, do I?

We usually team this up with a visit to the fish shop to find Nemo etc and the outside play area to do the zip wire and the big swing. Food is yummy and the soft play is small, but fine for an hour.