Costa Coffee in Runnymede

It would be better if cakes covered in chocolate were not placed in the same bag as hot items. We had a bit of a sticky melted mess with the millionaires shortbreads!

Food delivered was incorrect….again and the food that did arrive was cold

The portion of the tuna Mel is a lot smaller but it's the same price

Ordered at 0930, arrived at 10:23, coffee lids were not on properly so leaked, can provide pics

Always a pleasure here,clean, friendly and good coffee

The Costa Café in Addlestone and was impressed by its lovely location and the inviting natural light that fills the space. It's a really nice spot to relax and enjoy a cup of coffee. However, my experience was marred by an unfortunate interaction with one of the staff members. While I was waiting in line, the demeanor of one particular staff member was completely unprofessional. As soon as the customer in front of me had placed their order and it was my turn, all the staff seemed to ignore me. There wasn't even a simple acknowledgment like "hi" or "I'll be with you in a minute." It felt as though I was invisible. When Joseph finally attended to me, it was as if he was doing me a favor rather than providing customer service. His manners were really undesirable. I inquired about other types of food available, but it was clear that neither Joseph nor the other staff were in the mood to attend to customers with basic courtesy, which is especially important in a customer service role. Although the treatment improved slightly by the end of my visit—with the staff saying goodbye after I thanked them—I found the initial interaction off-putting, I know everyone can have a bad day. I hope that my experience was just a one-off situation and not reflective of their usual service standards.

I ask the staff if the internet is working as I need to do some work, they say yes. I then try to log in, but my VPN says the line is not secure and thus I cannot work. I then give the staff feedback, only for them to tell me yes we have been having these issues for weeks and they cant access the internet themselves, but nobody has come around to fix it. Luckily I only bought a black coffee!

PLEASE NOTE THIS WAS STONE COLD , IT WAS DISGUSTING

Delivery was late but surprisingly not bad was kept warm and not spilt

Coffee had opened and spoiled the food so could not drink the coffee as their was none left and could not eat the food as it turned to mush.

Ordered 4 hot drinks. Only 2 delivered. Driver didn't want to listen said have a good day and walked off. This is the second time this has happened with costa addlestone in the last few weeks

food arrived later than estimated in the app. it was warm but at a lower temperature to make it enjoyable. similarly the cappuccino was almost cold

The food was wrong wasn’t what I ordered but to late and driver didn’t let me look on the order form before he left not good.😠

Coffee was hot wrap and toasted sandwich was Luke warm but jus heated it up in the airfryer so tasted fine

1 person serving , takes 3 peoples orders after mine before starting my order. Slow service

Ordered 8 drinks for childs party - received none of what i ordered, very disappointing

Ordered four coffees only two delivered. Driver said issue with costa and only one bag when he collected

Hot food hot tasty coffee delivered on time

sent wrong order chocolate drink awful

Coffee came out very odd, didn’t remember glass of water Basically every table dirty with rubbish left on despite being quiet

Lovely food great delivery time many thanks

I'm a regular costa customer, I usually order the dairy-free Chocolate Brownie Frappe. Blessed to have the Addlestone branch as my local Costa, where I prefer to be served by Chloe, who always remembers my order exactly how I like it and makes it better than any other branch I visit, always topped off with a friendly greeting and smile. More people like Chloe please 🙏 😊

Missing item in order and one item incorrect.

Fantastic thank you lovely food

Lovely food so tasty , great cakes also many thanks

SENT ME CHEESE BACON BAGUETTE I ASKED FOR CHEES HAM TOASTED SANDWICH

The 2 girls on duty today- Sunday 18th June 2023 at 4.40pm -were unwelcoming/wanting to go home/bordering on unpleasant/would only allow take out cups/happily turned away 2customers at 5pm/told us to leave at 5pm on the dot/and created a less than pleasant experience. Furthermore they were happy for the owners to lose customers too.

I ordered a sausage bap for my daughter instead I got a cheese and ham toastie when my daughter is allergic to cheese so I had to order her something else from another cafe so she was able to have breakfast

The nachos were good, the crinkle chips weren’t (bland) and the meatball sub was tasty :) I got broken cookie bits rather than a whole cookie which i think meant i got more than one cookie- very happy:D

Ordered the tuna melt and have had before and were good hot but this time it turned up cold I ordered it in plenty of time think about two hours early so when I got in it be good but think they got order ready 2 hours before time such a letdown

Did not receive the Mac and cheese in my order

My hour took 70 minutes to come for a coffee and two bacon rolls. My house is a mile from the location. What’s worse after waiting so long is I’ve been sent SAUSAGE rolls and NOT bacon rolls. Extremely disappointing

I get a drink here every day(capuchino) the service is great and always with a smile

I received the wrong order and the phone lines are not working!! I just want a refund now!! I have received an egg and bacon roll and I don’t eat pork!!

Costa is my regular, average as always. only downfall I would say is, if we pay the extra few pence for the syrup the latte/ coffee should taste of it. My latte had no taste or smell of the caramel syrup. Other than that there okay.

Delivery was perfect, but the product it's self was poor. There were no mango bubbles and no syrup on top, we have had this many times before and never been disappointed until we had this one.

Toastie was rock solid and cold, hot chocolate also cold and delivered less than half a mile away

Went in for a coffee run and was met with excellent service, will be going to this Costa instead for the morning coffees and such now.

Tosted cheese and ham was warm to cold and coffee was warm Costa is going down hill fast but a big company like just eat are not interested in little people just money money money

Wrong toastie and wrong muffin. Toastie was over cooked

Said no cream and got cream, ordered ham and cheese and got some bacon and cranberry????

Easy to order on line food is excellent and coffee is great

Ordered one iced latte and one hot and the hot came iced and a smaller size than what I paid for. The panini was in the wrong packaging so was luke warm by the time it got to me. It was also warm because it wasn't put in a separate bag as the cold drinks.

This particular Costa has the most pleasant staff, sometimes they go above baristas, sofiya the manager is always friendly, the selection has improved with the introduction of m&s food

Friendly staff and hot espresso!

Horrendous and disgusting. Wrong items, everything spilt in the bag. How can you possibly get everything wrong this bad. Total waste of money and now we have no food. Just awful.

Don't like their coffee anymore

Very friendly staff always helpful

Coffee was half full in both cups!!

The delivery charge is WRONG £249.00

Iced latte was super strong Mango frappe was quite watery and not as icy as the red berry frappe

No delivery to my home.!!!!!!!!!

Still awaiting for news on previous order, short of one shortbread but charged as delivered.

Delivered only 1 shortbread when paid for 2. ?

Or a delivery today 23/3/22 when it arrived everything was wrong and cold tried to call them got number from web site but number is wrong one very disappointed with it costs coffee addlestone Surrey doubt I use them again

Because I didn’t receive the Costa delivery points card with the order. Normally they send it but with my recent couple of orders they are not sending it. Because of that o cannot add my points to the Costa app

Called in for coffee and cake whilst out shopping. All good

No bring nothing We lost And no answer

My coffee didn’t have chocolate on top & didn’t have any syrup, which I paid an extra 50p for. These things need to be checked on the orders.

Staff were very rude not at all friendly

awful, the food came freezing cold and very late. i will not be ordering again

Excellent service fast friendly

Great fast service and fab delivery thanks

Great coffee, food, and good service as always.

Quiet at 8am, friendly staff, good coffee and nice spacious surroundings.

Coffee thrown at me almost by un happy looking staff. And why no cash taken. Not the best Costa experience

Fantastic service and lovely Coffee

I didn’t receive my curved coffee cup, I paid £10.95 for that…..

Thank you ! but you could always do better ! Baron of Glastonbury.

The chocolate frostino is horrible, way too strong, nothing like ones I've had before. Disappointed as can't drink it

Our food for delivered to another address and luckily the residents called my phone and we had to collect the food ourselves! The driver still remained in the car and when asked said he delivered it to the correct address which he did not!

Drives great as usual toastie was cold not cut up like last time bread like cardboard

I'm sure its lovely service but why dont they take cash? I understand for some of the smaller branches but this is a busy site on a through road. Would appreciate the option. Couldn't get my coffee today! 😔

Food and coffee arrived cold not happy

Shop is now running smoothly. Just need to check in the Covid-19 website. Nice coffee.

Driver did not follow instructions via ring doorbell to leave delivery on the doorstep (contactless delivery) no stars.

Excellent service from start to finish, great food & drink. Delivery driver was excellent 😃👍🏻

Polite driver and quick delivery

Left my food outside a random person house that is not my address disgusted I will be using Uber eats for now on

Walked down to Costa for a break from work and hot choc pick me up. Only to be told I couldn’t have both marshmallows and cream? I’m not sure i’ve ever been to a costa where I have been told i’m only allowed one or the other? News to me! Disappointed that this is the second time i’ve picked up a drink from there and not received what i’ve asked for.

Costa is conveniently located in the middle of the high street opposite the Tesco car park. There is always seating available whenever we have visited and the coffee is made really well every time. We haven't had a bad one. Staff were friendly and helpful. We will be visiting again.

Always a good coffee here, every changing but lovely staff usually, really good air conditioning so if you need a break on a hot day it’s a good option! Recommend trying the little chocolate treats!

Sometimes costa coffee can be hit and miss with the coffee quality but I had one of the best Flat whites here. Definitely the best coffee in addlestone. Sat near the window with sun coming in as it’s got large windows, and enjoyed my panini and coffee with my laptop :) great staff in this costa and it was nice and clean too. Thanks guys I’ll def be back next time I’m in the area. Easy to park opposite too :)

It always seem busy when i visit. Staff are very friendly and helpful when advising on new drinks on the menu

Always look out for a Costa when away from home. This one had smiling friendly staff and usual coffee.

I have never been here before & have used Costa before. It was very cosy branch, clean & tidy, staff very friendly & was served by Majed thank you to him. There are plenty of tables & chairs inside & out. I sat inside as it was lovely warm sunny day, but it sits on a busy main road on a corner & people smoke as its not for me. I had a toasted cheese & mushroom sandwiches, crisps, med hot choc, caramel & choc shortbread, all very yummy. There are toilets, but didn't use. Newspapers to read. I would recommend, next time I am in town def will do. Don't forget to use your reward card.