Wellington's Cafe & Bistro in Rushcliffe

I’ve just ordered a cook breakfast that was served toast without butter had to visit the till to then be told they had ran out of sachets - so past 3 hard chunks of frozen butter in a small pot. Got to the black pudding served raw and semi frozen 🤢 The young guy behind the counter very polite and friendly but the other staff could learn to smile more. Sadly, I won’t be returning came in today after awful surgery and first day out since my operations.

Waited 20 minutes in the queue to then be told they are not serving food because they are too busy.

Full so we went to Moores garden centre.

A lovely cafe situated within a Garden Centre. Good choice of food and drinks. Indoor play area for kids too.

We had a late lunch (still serving @3) and got a lovely orchid too. Lovely place@

Abysmal service.. We ordered bowl of chips for 2 year old alongside our meals which had not arrived 10 mins after our meals so went to ask and was told they would be right out alongside missing beans for a jacket potato.. 5 mins later and with our meals done still no chips or beans so had to ask for refund.. The sandwich fillings were way to much to handle or eat without dropping it all over yourself too.. All in all wont be eating here again especially after child left with no food 🙄

Cafe looks nice with nice modern clean decor, sadly the food falls below average Pie was okay, vegetables were tasteless and the mash they failed to mash on both mine and my wife's meals (Lumpy, hard and cold)

Not brilliant to be honest. A very average slice of cake for me. 3 friends ordered ice cream sundaes and had a very long wait for them - had to go and remind staff. The place wasn't busy so no excuse really and no reason offered. Won't rush back.

A nice cafe and bistro with a decent range of food. Prices are resonable for food and drinks and cheaper than nearby Wheatcroft /Nottcutts.

I chose sausage and mash, and I have to compliment the chef on the mash. No lumps, lovely and creamy, the best mash I have had eating out. I thoroughly enjoyed it.

Having been regular , loyal customers of Wellingtons since it opened , I am afraid to say our visit today, 01/07/2024 , was a disaster. We arrived and ordered our food at 13.17. I ordered Scampi and chips for my wife, and I chose sausage and mash from the menu . Sorry, we don't have any mash today, but we can do it with chips ,OK I said. At 13.50, I asked at the counter where our food was , and it was immediately served . The only trouble was that my wife's scampi and chips were cold. Up to the counter again to complain and was assured the meal would be replaced , as it was 10 minutes later , by which time I had finished mine. On the menu, it stated that the Scampi was served with Tartar sauce, but on both occasions, I had to go and ask for it. A mumbled, "Sorry" from a man in a red shirt, and we left No , can we get you a fresh cup of tea or anything. I write this review with a heavy heart, having visited Wellingtons in the past and had good food and service.

The cafe itself is lovely, modern and clean, and the servers were very pleasant. However, apart from that, this place is very hard to recommend. We ordered a few paninis and chips, as well as a few cold drinks. The place was empty other than 2 or 3 other tables, and the amount of time we waited for our food to arrive was simply painful. We initially received one portion of chips by themselves after what was probably 15 minutes. The chips were finished before the paninis arrived, and then we proceeded to finish the paninis before the rest of the chips arrived. The food itself was OK, but for an empty cafe with a small, managementable menu and what looked like quite a lot of staff in the kitchen, the wait and gaps between the food arriving was pretty poor. It was mentioned that there was a trainee chef in the kitchen, but I can't quite see how heating up some sandwiches and chips for one of four populated tables could go so wrong. A real shame. I could be tempted to return for coffee and cake in the future because it is a nice cafe with nice staff, but I wouldn't look to take somebody that I liked back here for food.

Lovely cafe, food fresh and piping hot, staff friendly and helpful xxx

Was kept waiting 45 minutes for our food and when we asked the girl she said sorry then came back and said it would be 10 minutes. Quiche and salad . Other people that arrived after us had already left at this point. An apology from the management would not of gone a miss or a coffee 🤔

Just eaten the most tasteless, small quiche for £ 8.95. The quiche was really dry.

Nice place to have a snack, clean and bright, lots of tables. Full English breakfast looked great, but was cold - a big disappointment. Even the beans in their own ramekin were cold. Food needed proper heating, and serving on warmed plates to stay hot to the table! But staff were very efficient and pleasant.

I use this cafe regularly either for coffee or a meal. Well priced and usually very well cooked food. Great for small business meets too. Then I spend a fortune in the garden centre despite my best efforts 👌

Coffee good quality! Had elevenses!!

Sadly - not a great experience, today. Our visit was to start off with breakfast, and then on to shopping at the Garden Centre. We arrived and told to pick a table, which we did [ one that was nicely decorated with Christmas decorations]. We informed the server of our table number and ordered our meals. Lovely breakfast. During our meal, a staff member came to our table and - curtly - told us we 'had to' move to another table [ mid-meal!] as our table was set for a Christmas meal and we shouldn't have been sitting there! She then walked away, leaving us quite astounded. We decided to finish our meal, before we moved our drinks to another adjacent table. We sat at the next table for another 15 min+ -, to note that the table we had vacated was stripped & reset - but no one was allocated to use it all the while we were sitting on the next table. We could have easily completed our meal before the table was required for the next customers. Surely, when we informed the server initially of our table selection, we should/could have been informed then, that the table we selected, was reserved for the festive occasion? Or maybe, for the future - a 'reserved sign' is put on to tables that are allocated for special reasons. [ there were many tables all with decorations on them ] And - may I suggest that your staff training includes 'simple courtesy to customers' - explaining why and with a 'please' & a smile, when dealing with customers. Maybe it was just that one staff member, who dealt with us who was 'poor', however left us with a bad experience. We wouldn't have minded if we were asked if we'd mind moving table; being 'told' that we had to - didn't go down well.

2nd visit. Sconetastic! Plenty of cream and jam with cream tea. Also indulged in slice of caramelised cake, sooo yummy. Great coffee.

Lady making teas was in a right strop. Had a baguette that wasn't cooked properly. Needless to say we won't be visiting again.

This cafe is located in Cherry Lane Garden Centre. You get a good cup of coffee here and there is a good range of food options. The cafe / restaurant area is extensive so you can usually get a seat. There is a children's play area attached (Small fee applies).

Tried a few times to use this cafe but often disappointed with the unfriendly service so don’t go anymore.

Good food good value lovely staff!

Ordered 2 cappuccinos and 1 cheese on toast which I've ordered many times before it came to a lower price than I thought so I asked the server she said it was correct on giving me my receipt I could see only one slice of cheese on toast at £2.95 the server said I'd only asked for one I meant one portion which is 2 slices as per the menu on the menu one slice is not an option.....she said she order me another slice at another £2.95 I said no it's £4.95 for 2 slices she sighed and with an attitude said well ill have to refund it and put it through again if that's the way you want to do it .....I was embarrassed but why should I pay another pound the young lady should have asked me if I meant one slice or one portion spoilt my morning tbh and I asked for it to be well done and it wasn't the cheese still unmelted under cheese that sat on cold bread.....😳

How hard is it to toast bread? Its undercooked and is more like bread and butter standards of cooking have gone downhill.

Enjoyed our trip. Nice place. Potential to be excellent. Some food excellent. Great choice. Self service, order at counter.

Come in today to try this cafe after it being recommended to us had two coffees which were brilliant we also ordered two chip cobs which came out as a sandwich 🤨 my partner is pregnant and was looking forward for chips as one of her cravings so it came out and there were hardly any chip’s plus they were cold I took these back which the staff was polite and said she will exchange them when we had them second time it was like they had been microwaved quickly after like they had been sitting and quickly nuked 😳 need to get rid of chef mike😂

We came here for lunch. It was not particularly busy at the time (around midday). We noticed a sign on the counter stating that they were short staffed and that there may be a wait on occasions. Probably we should have seen this as a warning. Our first choice from the menu was the full English breakfast but this wasn't available: apparently it takes too long to prepare! My wife then chose ham and eggs with French fries and peas. The eggs were not properly cooked and the meal was cold. My wife was met with indifference when she complained, being informed that the ham would be served cold (which we would expect) with an offer to replace the meal, which was declined. My meal, sausage and mash, was satisfactory although the green beans mentioned on the menu had been substituted for carrots, red cabbage and peas (just as well I like these). For balance the coffee was OK - it's not Barrista prepared, but from a machine: it's easy enough to press a button. The restaurant itself could use a refresh. Overall a disappointing experience.

Highly recomend the steak pie 🍽 or the carvery

Most dishes were off the menu due to certain reasons and the food that my mum had (quiche) was expensive £10. No atmosphere but probably due to being full of ailing pensioners.

Lovely space ,good food and service love the soft play

We always try to support our local businesses but really going to give this cafe a miss from now on. The staff are constantly miserable and very unwelcoming. It does let the garden centre down

I visit Wellingtons cafe at least three times a month and take my grandchildren to soft play on Mondays for a treat . I’ve Always been satisfied with the level of customer service BUT today was the most stressful experience in the cafe - I was holding a baby plus a rucksack and a toddler by my side . It wasn’t busy yet 3 members of staff was just chatting . I asked for help regarding have you a menu and this young lady just plonked one in front of me and walked away , I asked her if she could possibly open the page to where kids meals are and she wouldn’t , it was clear I had my hands full and two thirsty and hungry little ones - no offer of help whatsoever and when I asked for it , it was quite clear to me and other customers she didn’t want to and actually got quite sharp with me regarding me asking if she would help with a high chair . I asked a member of staff what the young ladies name was but they wouldn’t give it to me . All this was witnessed by other customers . During my meal when it finally came she and other members were discussing myself . I will never go in there again and having people like that work for you is not good . More training in customer service is a must .

Not the best garden centre eatery that I've been to

Waited in the queue for 25 minutes to be told the kitchen was closed for an hour and we couldn’t order food because the kitchen needed to catch up. Very disappointed as were others. Went elsewhere.

Had a breakfast and a mug of coffee was enjoyable and would recommend. 😋

Great cafe with a cracking apple pie. Good qyick service too.

Love the cafe, we had a Latte & cake, staff always friendly. The garden centre has lots of affordable things to look for & buy

It's a very nice place, the food was lovely but not enough staff therefore reduced hours and limited offer of food.

lovely place to garden shop, and have a sandwich or a full meal.

Great G F cake & Oat milk Cappuccino for me. Been several times always a pleasure !

Nice food, toast was a bit aneamic. Visited last year on mother's day and got a free plant for mum's, not so lucky this year unfortunately! Was able to order a bacon butty which wasn't in the menu

I've had nice meals here before but unfortunately this was not so good, the food was dry and tasteless, for garden centre grub I've had much better elsewhere

Nice place but only limited selection of treats

Jacket potato and quiche with salad very tasty.

Very pleasant lunch, with dessert. Wish I'd known there was a full menu but only saw one as we were leaving.

It's usually good anytime but if you have a Loyalty Card you get two stamps instead of one with every Hot drink purchased every Tuesday.

went for breafast today we live local but this will be our last time here,four breakfasts two turn up after a long wait then the next two came after the first ones had finished, we were not the only ones not happy, , the food was cold over cooked and very poor ,

Food was good but could have been hotter,Wednesday is very busy so be prepared to wait at least half an hour,we four waited 45 mins.

Great place for great food and coffee and cakes always fresh. Staff all very nice

Absolutely disgusting! Visited the garden centre and decided to get a drink from the cafe. Decided on a coffee and cake which were both adequate. While I was watching the world go by and drinking my coffee, I was horrified to watch a member of staff there, an older lady, clearing tables and eating the leftover food directly off the plates. It wasn't just one table either, it was several as she wandered around, cleaning up and eating scraps. I gave up on my drink and left quickly. If this kind of thing happens in the restaurant, who knows what goes on in the kitchen! Will never go back and will tell my friends not to either.

Great prices and portion sizes were good too. Would definitely come back to this place in the future! Thank you

Very disappointed today. Took my Mother for lunch and she normally loves it but today fatty ham and bullet peas was not very nice and the look of it made me.feel sick. Don't think we will be back in a hurry.

Lovely meal efficient and friendly staff

The cakes are gorgeous. Food delicious. Even on a Sunday lunch the service and food was good. Only downside was having to find a menu and then tell the staff which table you were sitting at, when in fact all we had done was queue for service.

Very noisy, took a while to order my food, expensive food that was not nice

Nice presentation. Good staff. Very clean. Broad menu at very good prices for a garden centre cafe. Food delivered promptly and was quite good. Negatives: Cutlery not very clean. Wooden chairs were not comfortable.

Nice choice of food, very fresh, very tempting cakes. A nice place to meet friends and have a catch up

Wonderful as usual. Staff v helpful and food good value!

Coffee was so dark even with milk it was like gravy

Love love this place, it was recommended to me not as a garden centre but what else they sold. Body lotion, liquid soap and facial products. The price was out of this world, especially as I spend pounds on lotions. Price is incredible so please check it out.

The staff all look so miserable.

Disappointed sadly cake very dry but service good staff friendly and main course nice.

Really disappointed this morning ordered 4 breakfasts 1 being gluten free. When it arrived the girl said the toast is gluten free but the sausage and black pudding on the plate was not gluten free. She never offered to take it back and re do with no Gluten. Will not be going back in a hurry

Top place, especially for SAAB drivers.

Quick, polite and efficient service, and decent coffee - best in the area.

Went today with my daughter. I had the sticky chocolate and orange cake which was delicious,my daughter had a tea and sausage roll. We took everything to the table except the sausage roll as it was to be heated. The young lad who came to the table practically threw the sausage roll on the table.Maybe he was having a bad day but if you work with the public then lets at least have a modicum of decency

What a lovely place. Great meals and fabulous cakes and coffee.

We went here today for lunch XX service took ages ..I ordered my food first then my sister and nephew did theres ..we waited 40 mins for food to come ..mine did not arrive ..they finished there food and mine had still not come after asking when it would arrive ..they said it was on its way. Food came out but not mine ..I asked for a refund and went away hungry XX disusing service ..I work as a grill chef in a cafe and if a ticket is ever missed then you do it right away not have the customer waiting longer XX was not happy and would not recommend this café to anybody

Absolutely delicious goats cheese quiche

Good food, good prices, lots of kids at weekends

Great place for lunch very friendly staff well organised with a great menu.

Very busy and popular garden centre cafe with home cooked food. Disabled loos and wheelchair friendly.

Great garden centre, lovely place for food and drinks.

No room at the Inn... Twas the day before Christmas.... with doggo in tow We called in for luncheon Frosty waitress said NO!!! The rain...it was pouring Oh dear, what a sin How dare we assume Doggo's were allowed in? Cast out in the cold, as it started to snow... All we needed right now, was a sandwich to go For the next 15 minutes, again in our car... Bearing Xmas gifts, we'd travelled afar. The next place we found truly welcomed our hound. Not a frosty person in sight Doggo treats, a real fire and kindness all-round It's not hard to be nice and polite.

What a joy to go into this cafe, even more so after 3.pm when a special offer of portion of cake and coffee cost £4.00 Staff were friendly and efficient, as well working hard to keep tables clear and clean.Good menu, lots of choice.🌟

Good food and friendly staff worth a visit

Coffee and cake. Coffee great, cake dry. Last time scones were prepared earlier with cream and jam. This makes them hard and dry. Pre-pandemic the scones were wonderful with separate cream/butter and jam. Please go back to that.

Nice drinks. Shame they no longer do Kate's cakes!

Very good food and customer service. Be aware that dogs aren't allowed inside so unfortunately my daughter couldn't have lunch with us.

We visited for lunch and although my veggie burger was gross, the other paninis were nice ( I'm told) I had the mountain burger, which was very a strange consistency and not like anything I'd had before. I'm not a vegetarian but do like vegetarian food.It was also smothered in cheese or cheese sauce which made it worse. The chips were ok and not very hot for how long we waited. The coleslaw was not pleasant either and the veg had brown edges and just way too much msho( I'm guessing) my smoothy was nice and the onion rings were the best part of my meal. I'd try here again but would avoid the mountain burger at all costs.

Food cold, tea cold. Won't be back

Most disappointing, been a couple times in the last few weeks, service abysmal, food mediocre, 30 minutes just to give the order. Pre covid came regularly and food was really good but we won’t be going back again until I hear of improvements.

Slightly longer wait then I would have liked for food. Tasty though, portion sizes not great.

Possibly the worst scone I’ve ever had. So hard and heavy I could hardly get my knife through it! Wouldn’t rush back

I loved coming here in June 2021. When I returned this week (the last week of October) I ordered sausage and mash again but I was given the senior citizen sausage and mash (one less sausage and no green beans) instead of what I paid for. Two different waitresses did nothing to help (except one told me all the green beans had gone). I'm not coming back anytime soon.

Helpful staff. Lovely food. Always have lunch when in the area

What on earth has happened to Wellington's? We had some lovely meals there when we lived in Ruddington a few years ago, but returned today and it was awful. No one warned us of the wait, and we ended up waiting 50min for 2 hot meals - and then they brought the wrong items on the breakfast and the other meal was cold. The toast was just warm bread and actually inedible. It never used to be like this, but we won't go back again now.

Really needs a good re-organisation. Was so good a few years ago. 7 people behind the counter today, only one serving and a queue of at least 5 people. All staff behind the counter getting in the way of each other. Needs an ‘Alex Politzzi of the cafe world’ to sort them out.

The service was good, tables were cleared quickly and cleaned and the food was we cooked and tasty.

Good food. Friendly service. Reasonably priced.

Food good. Could do with a better system of where to wait for coffee orders to be made up. Very hard to maintain social distancing when waiting with others for hot drinks..... Maybe deliver to table as with food orders...

Lovely choice on the menu. Staff are friendly and I always have a good meal there. The coffee, tea and cakes are very good too.

Pensioners paradise with cuisine and tardy service to match. A selection of bland and overpriced offerings that include fish finger sandwiches with no fish fingers, and other ready meal products. Don't... Just don't.

Covid system not working. No one following the directions poor signage

Excellent food, comfortable surroundings. COVID safe

Excellent service and food quality

Good value and pleasant surroundings

Good Service in a comfortable restaurant with well presented food