Asda West Bridgeford Cafe in Rushcliffe

Good food Whoever decided the aisles needed to be changed every 2 days needs to be fired immediately. Keep the aisles and product places the same you incompetent bozo. It makes the shopping experience actively unpleasant and I am less likely to buy my groceries here as a result.

Wanted to say a big thank you to all 5 staff from west Bridgford who helped untrap my daughters dress from a Trolley wheel! I didn’t ask for help but they spotted us and immediately came over to help and spent time and patience to release her dress with minimal damage. They were all very kind! Thank you all. (Sorry didn’t get their names)

This place is really busy and they've placed their staff in the wrong places. The queues are ridiculously long - absolutely pathetic. There's one staff member collecting baskets, one is moving around books, three are having a chat, no managers on site, etc. Will NEVER come back here again.

My 2 year old had a scary fall, busting his lip open. Laura, Amy Lou, and Tracey were incredible and were prompt and effective with their help and making my little boy happy again! Every time we’ve visited, the service has been incredible in every department

Went into the store this morning at 8:30, requested a pizza at the pizza counter to be made but was told they don’t open until 9 and to come back later. I did ask to pre-order one and pick up for 9 but they said no. The staff were standing there chatting instead - this is not the first time this has happened, the service is really poor.

Everything you need for your weekly or monthly shop under one roof.

Frustrating that they've got rid of a load of real people tills but replaced them with hardly any self service tills that also really don't work well. If you want people to spend money in your store, make it easier and less unpleasant.

Scan go system out of order, filthy store with spilled food and rubbish everywhere. Empty shelves, missing prices and some ridiculous prices. No proper tills and no scan go system so long queue to scan everything myself. Slow equipment and even slower staff. Definitely will not be returning.

Click and collect is terrible. The kiosk is hidden behind the drop off bin so you can't see it when you walk in. When you scan your code it says to wait there, but with no indication that anybody has been alerted or how long it might take. After 15-20 minutes someone eventually comes out an unmarked door and looks around blankly with a grey bag in their hand. The door is the opposite side of the foyer to the kiosk, so if you don't notice thats happened and they go back inside, you'd never know you'd missed your chance. The process is so fractured, as a customer I'd avoid using click and collect at asda where possible. Go elsewhere. Asda, have a think about how you can make this better please.

Huge store with everything you could ever need

Went into George for new clothes. Changing rooms closed. Was told by the staff buy clothes if they don’t fit bring them back. How stupid is that. Left the store went elsewhere. How can you buy clothes if you can’t try them on🤷🏼🤷🏼

Keeps running out of stock and long queues at all tills. Get more staff

Asda petrol station is going fully card only, despite disabled drivers needing interaction with a human also not being able to use the keypad or cash only customers I will be buying fuel elsewhere discrimination is the only thought

Alex with the afro is so funny! Great personality and very lovely! We was so tired from shopping but he made us all laugh and very happy, because of him this is my favourite Asdas! Need more cashier's just like him!

The store itself is OK, it's just an ASDA...nothing special about it. The pizza counter is the real target of my review. Previously you could approach the counter and they'd make the pizza right in front of you, they wouldn't note it down and then tell you it's a 30 MINUTE WAIT?!

This Asda is big but has no attraction. Easy parking, clean toilet. But unfortunately, there are no attractions.

Good experience with asda nice price.

Run by certain religion to be avoided check youtube

One till open with a person on it in the entire shop. Ridiculous !!! S Been stood here ages

I mostly use this store to complete the family shop my review is not about the store but about the pizza counter … what’s the point a few times I have stopped in on my way home but should of known better but no queues I thought I would chance it to be told 45 min wait erm no thanks , this has happened a few times and has been happening since Covid times . Today I went in three ready made pizzas all small I asked how long the wait to be told an hour !! . It seems pointless either make to order while you wait or get rid of it .

Terrible store nowadays, shelves half empty, price tickets on shelves missing or in the wrong place, queues down the aisles to get through the checkouts, and while staff wander about the store, there are many checkouts unstaffed. The management here need to get a grip fast before everyone goes to Aldi and Lidl. Just to top off the bad experience we were charged full price for garden ornaments that were reduced. COME ON, OPEN SOME CHECKOUTS LIKE YOUR COMPETITORS DO. You say you are keen to give good customer service, but obviously don't know how to, shame, it used to be a good store. UPDATE thankyou for the reply, but it is not the customers job to ask staff to open checkouts, it is the job of management. We are already expected to do Asdas job at self checkouts, (which I hate), we are not doing the store managers job as well, he gets paid to do that, and he/she isn't much good at it apparently.

The cafe was badly understaffed. One lady running around doing everything is not the way to run a busy little outlet. She was doing the job of 3 people.

I've just abandoned a trolley full of groceries because the queue for the one open checkout was so long that there was no prospect of paying for them before I needed to leave. Checkout queues have been an issue in this store for several years, and everybody working there knows it. It's ironic because there are plenty of staff in the store, mostly standing around chatting amongst themselves (and invariably wearing face masks to dissuade customers from trying to talk to them). So I hope Asda won't insult my intelligence by commenting that my feedback will be taken on board by the management. We both know this won't happen, and that Asda have no intention of recruiting any more checkout staff.

So many reviews here about checkouts and people communicating that there are not enough yet Asda continue to remove manned check outs and replace with self service checkouts that dont work very well. 40mins to just checkout, Just corporate greed. They will want customers to stack the shelves for them next

Used Click n' Collect for the first time this week and ordered 3 days in advance; was informed 24 hours before pickup that two items had been swapped and at pickup that a further two were out of stock. Cheers!

I have been using Asda West Bridgford for a five years now and I am basing my review on my long term experiences. A big plus is the choice. The West Bridgford site is huge with two floors. A very big plus for me is the option of scanning on provided handsets as you walk round to save time checking out. However at busy times they are all drained flat of power. I think there is enough demand to increase the number of handsets. I have tried using my mobile phone to do the scanning a few times but it is frustrating and ineffective. Others can chose the traditional self scan checkout and manned checkouts but they are to slow for or problematic for my taste. The car park is large so no problem parking. I have found recently more frequently completely bare shelves of popular products. The shelves don’t seem to be getting restocked as regularly anymore. A big downside recently has been moving things round. This is a big inconvenience. I now have to spend more time searching for things that used to be in the same spot for years. A few times I have now left without items I used to have no difficulty finding. Even after quite a few months everything seems random and hard to find. I have heard other customers get frustrated by the new layout – even months after the reorganization. For this reason I have started to drift to Wilford’s Aldi. They have less choice and less parking space but I can find things quicker. No supermarket is perfect but now when time is an issue or it is a busy period Asda is not the place to go.

Clean well stocked not to busy but try to avoid at the weekend can be too crowded

It was our favourite supermarket, but now I've been shopping at Sainsbury's for over a year, there is a cheaper and better quality selection.

Sort out your click and collect online ordering!!! I'm sick of waiting in store 40minutes plus while one person hides in the back supposedly looking for orders!

Very disappointed in some of the staff here as me and my family were here and getting shopping and a member of staff was rude and out of line nearly ran my mum over who is disabled and didn't even appologize very disappointed with her attitude

This branch is not really geared up to handle 24 hour shopping. I had to leave over £100 worth of groceries at the self-service check out, which was totally unstaffed. I had no option, the conveyor belt check-out had all stopped. At 1:00am the store is pretty much unmanned, other than one lazy guy, looking like he'd rather be at home. He saw the difficulty I was experiencing with the terminal repeated saying that it didn't recognise the item, item after item. I did get some help from the security guy who left his post to search for assistance for me, but the person who appeared only stuck around for one scanned item, so it wasn't long before I was stuck again. By this time I was beginning to worry about my refrigerated stuff as I live a distance away in Beeston. I was at my wits end so I decided to take the advice of my boyfriend and leave without anything.

A gang of around seven motorcyclists were hanging around in the carpark last night, not far from the entrance to the store. They were revving up their engines, making such a racket, riding around the carpark at high speeds, on and off, for an hour or more. It was even witnessed by two uniformed policewomen who were in the carpark, returning to their car after buying stuff from the supermarket. They obviously didn't want to get involved in the antisocial behavior, so they drove off. I moved my car to another spot because I didn't feel safe.

Not impressed with Xmas Collection not a lot on the shelves but disappointed

Favourite place to buy lots of food, toys, clothes and appliances

Sometimes I need a bigger supermarket, so went to Asda today, late morning. There was no milk at all, and this happens regularly. Also massive queues for the few checkouts that were open

When doing big family shopping, I choose Asda for its deals prices and quality.❤️

Great place huge options for shopping

Overall a great place, however I left Asda feeling rather shaken. This is because of a young man screaming and shouting on the floor near the ROBLOX gift-cards begging for one whilst his dad dragged him around by his ear. Staff didn’t intervene, I was given the name “Umer Karam” to report.

Love to go to the cafe there. Their main mea is 50% off after 3 o clock. CS is alright. The ladies are friendly. I understand sometime the queue is long, as during lunch time it almost got a full house. The ladies are too busy , taking orders, making and passing food. It seems the Till system could go down at times, so it takes 10 minutes to reboot and begin to take orders again. Hope the management team can look into it. My go-to place for groceries. I hope they can make Gardening a permanent section.

This is the second time I tried to use the scan and go with my mobile and tried all terminals re step 1 and not one terminal worked. The assistant confirmed that there is a problem with their software. Had to queue up re a person till. Asda not good enough. Please sort.

I had always been a local customer to Asda until a few years back. I switched to Tesco/Sainsburys as I felt that Asda was getting too expensive for the quality of food they sell. Always seems to be a rip off. Sad to say.

Went there on the 30th of September and thought I had brought a cherry pie but to my surprise it was rhubarb and apple I was not impressed the box said it was cherry they need to make sure they are boxed right as people have alergies so one star for asda.

Don't click and collect here - you'll be sat outside the doors for 15 minutes everytime before you get your stuff, even if you let them know you're on your way. It never gets any better, which is why I only use this if I'm absolutely desperate (and even then I regret it EVERY SINGLE TIME!)

We were in the shop Sunday 24th sept at approx 12.20 we had completed our shopping and went to pay. But what greeted us was what I can only describe as organised chaos my question is where were the checkout operators?? There was only 3 tills staffed with about 100 full trolleys waiting to served. There was 50 yard queues for the self serve also.we abandoned our shop and went elsewhere . Staff up Asda or you will lose more custom. No wonder people are using lidl and aldi more.

Don't normally go to Asda, and now I know why!! Service is dreadful. Stood at the self checkout for 5mins waiting for anyone to acknowledge. Eventually comes over and said I'm sorry for your wait and tells me the management have them understanffed. Would be 1 star but I was chuffed at being asked for ID at 35yo

Absolute chaos. Nowhere near enough staff on the tills causing huge queues. A large milk spillage and they didn’t seem to have a cleaner to do anything about it. Disgraceful

This review is for Asda cafe at Newark,two staff on both looked miserable,one serving and one 'cooking',the cafe wasn't busy around 12 in it,the service was like watching paint dry,should of known what was coming after waiting ten minutes in the queue to be served as the assistant served one person.It was dinner time there was hardly any food out to buy,We waited 20 minutes for two panini's and chips to be served to us,we had finished our drinks long before the food arrived,the chips were hot but not cooked long enough,they were still grainy in the middle,the panini's were cruisified and had the consistency of cardboard,it seemed like the 'cook' was cooking every order separately instead of doing a batch of chips,people were waiting for too long for substandard stodge.will not return.

will not allow review for newark, so this all i can do. poor staff no smiles not friendly. cakes and drinks not very nice. have tryed twice, we will not be back.

We shop in the Asda Supermarket in Arnold Nottingham. We find all the staff friendly & helpful We are very happy with the range of foods on offer. Also we buy clothes & household goods too.

Pleased with the purchases we made.

with the new arrangement of fruit and vegetable stands, nothing can be found, there is no logical order.

Capital radio told me to view this 🤣

Really big store with all you need in one place. 24 hrs even better.

we have not been for a long time , wish we had not gone today.apple pie awful,skinny latte bitter and not nice.muffin dry, tea ok.no smiles, unfriendly staff.paid with a twenty pound note, took change to my better half.when we got home, i found bill,which said 13 pound and twenty five pence. when she checked change in purse, 11 pound and twenty five pence . she only had notes which i got from bank for her so check your change.

brought 3 pairs of jeans to get home to find only one pair fitted, asda need to open the changing rooms. this means I have to go all the way back to get my money back and a waste of petrol and money.

Staff are very friendly and can buy everything you needed here. Love shopping here.

I got everything I needed at this shop lovely staff very helpful 👍

Good place to shop and get your petrol

I like this supermarket because, it's well stocked and easy and friendly

This places is becoming a rip off. My weekly shopping bag went from £32 to £43. Thank God the the new lidl has opened up the road.

Amazing prices, good quality and easily navigatable with all items placed where you expect. Pleasant shopping experience.

It is a large store so has everything under one roof. I shop here a lot.

Massive asda with everything you need. Plenty of parking too. Well worth a visit.

I give 1 star for the asda cafe at West Bridgford. Had tuna panini and ham cheese toasties. Would have preferred thin fries but they didn't have any. settled for chips. The staff and service were fine but the food awful. The chips were not cooked enough and hard. The tuna tasted cheap and the ham in the toasties was smoked, not to everyone's taste. The coffee tasted like cheap instant. Stick to sainsburys in future.

Always handy, and find great food here

Thank god you're open, just going to get some stomach medication or settlers because of food poisoning from BURG burger joint woodborough rd mapperley.

Lady at the cafe .. so rude. Waited long time to get attention. No thanks or please. Shame for that company with great reputation.

Helpful staff, very large store with a lot of variety.

Sausage cob she slapped the butter on one side in a blob no one behind me ever! dry old cob crumbled to bits I have been here lots and it is getting worse every time there struggling s9me days management need to step up and get more staff in.

Use to be the store of the city and ran like a military operation. Seems to be a staff shortage, shelves not stocked, outside of the store needs a jet wash, rubbish and trolly's in dis-repair . The overall feel of the store was not to the high standards expected for West Bridgeford. It's quite simply to put right however in the mean time Aldi seem to be taking up the market share. People will always return for good brands however if these continue to be unavailable it's not looking good. We hope the glitches are rectified. KR, George

No trolleys available on arrival, massive queues at checkout, open more tills asda, not everyone wants to use self scanners on a weekly shop !

I was 15:56 on Sunday when I was on my way to pick up the last item when security guard started shouting on my and he was blocking my way saying I have to leave as they are closed. I wanted to explain to him that it is my last item but he was interrupting me with the same reply and still blocking my way. I told him it is not 4 pm yet but he shouted it is by their clock. I felt like I did something wrong by shopping on Sunday. And it is now 4:10 pm and there are people still leaving the shop. So I don't get it .

Massive - if you can’t find what you need in here then wow! Car park well sized and store is perfectly clean and efficient. A good experience overall.

I understand that Asda may be short staffed but absolute shambles today. No staff upstairs and stuff everywhere. Hardly any checkout staff and long queues. Not busy with shoppers though.

We didn't have one good thing to say about our visit on Sunday. What little food they had left was rubbish and the place was very messy. Which wasn't a surprise as the lovely lady behind the counter was doing everything on her own. A completely impossible task to serve, cook and clean! It's a real shame as we live locally and would have used the cafe regularly.

Easy to access and great prices

Never any baskets by the entrance, fat lazy customer service women constantly socialising rather than working. When you ask for a basket you're told to go and find one

We went to the cafe this morning in West Bridgford was really bad sausage was like rubber couldn't even cut it with the knife bacon was cremated...No tomatoes ran out come on there's a shop full...Not be going again.

Hi i was judt passing and decided to get some fuel on my way to work. I was very impressed with how organised the staff were with dealing with the queues for fuel etc Well done, very impressed!

Big thank you to Asda staff for sorting out the petrol station situation we've had these past few days. Today, 28th September staff directed shoppers and those after fuel. Getting in and out the parking or forecourt was much easier and the £30 limit on fuel is in place. The staff outside were brilliant. Very helpful and polite.

I have been shopping at Asda regularly for at least the past 5 years spending usually £200 a week. Today using the scan and go system, it flagged a quality check, other than it happening for the last 4 weeks in a row. The woman scanned an item and said it wasn't scanned and needed it all to be scanned again. I complained saying this has happened before where we had to have it all scanned and then it ended up being the same price, so she overrode it and then added the beetroot manually. When you are buying 100+ items, you doubt yourself when it comes to this. However, we manually checked the receipt and found it had done it twice. So clearly the system didn't work for its own checks as it was scanned but also for me to talk to the manager and him having no customer service skills, no apology or even a goodwill gesture for something which is clearly not my fault and has been an issue for a while. I will certainly be looking at doing the main bulk of our shopping elsewhere. It is a shame as Asda is cheap, just a shame not a care about keeping their customers or some basic customer service experience.

This is kind of an Eh.. Experience. This store isn't very well managed and the customer service is just... bad really. Asked if I could pay on card, they said no, so when I found out, they actually take card! What??

Usually have no issue with West Bridgford ASDA, but my last two trips I have encountered the same staff member. Tall chap working on self service no name unfortunately. He is incredibly rude and condescending. He basically accused me of trying to steal and has no customer service skills what so ever. He also offered no helpful solution regarding a gift card issue. From my own experience working on the self service many years ago I know people find it quite a stressful place and for someone so cold and unaware of his own surroundings to be stationed there is very shocking.

You are expected to wait half an hour to be served or scan a while trolly of your own shopping . Really bad device 3 people on the tills . Shut it down

Lovely clean cafe food cooked freshly and good value for money kids eat free offer would recommend this place

Hi I bought some clothes last week but I lost my receipt yesterday I been Asda westbridgeford Nottingham for return some clothes but they said they need receipts .they can’t return without receipt but I see another customer refund without receipts so that’s very recist and rude behavior..and also that clothes for Asda Brand as well .I never go Asda westbridgeford.

Excellent service today. Used the return a parcel service and the female member of staff on duty (4.30pm) was helpful, polite and a credit to ASDA. Thank you.

Placed our first online shopping order with ASDA and they were due to deliver between 1pm and 5pm. No show. Rang them at 5.30pm and they assured us they would be here by 6.30pm. Its now 7.30pm and still no show and they still haven't rang us. We used to shop online with Tesco, and if there was a chance of them being late they would ring us, every time. Problems happen, but the fact that ASDA just didn't bother to let us know what was happening is simply ridiculous. We had a 4 hour delivery window, and now they have breached that by 2.5 hours. UPDATE: We rang at 7.45pm and ASDA now say the delivery van has broken down and we won't get our shopping at all!!!! Have ASDA only got ONE van? Why didn't we get a call??? Maybe they could employ Father Christmas as he can make a better job than they can.

Today I went to asda West bridgeford and ask a staff member if they had any baby coats or shoes that are not summer footwear which she spoke to me as if I was nothing like I was stupid Tring to buy a coat in summer she constantly said that it's summer and that means asda no longer sell coats so I ask won't about if it rains my baby still will need a coat in summer but she then said to me do you listen we don't sell coat as it summer I walked out look like I won't be buying clothes from there again

Very dissapointed with the selection of men's clothes, particularly trousers, in George. There used to be a wide range of light weight ptrousers now just joggers or jeans nothing for summer

The main Asda is not up to standard, ok. Customer service needs improving too, queing and serving takes so long you might aswell serve yourself anyone can do better than majority staff their. Self service keeps playing up we got to wait for assistance just everything dead slow..

Big shout out and thank you to staff at Asda West Bridgford store today. I went to order pizza as I am allergic to cheese so it’s great for me when I picked the 2 pizzas up they had done large pizza’s when I had ordered 10” I live on my own and without cheese it couldn’t be shared or given away but the staff on the pizza stall took me to the help desk to try and get the pizza’s reduced to the 10” price but instead the supervisor gave me a card for the total price £8 to give in to the till at checkout so I received them for free which was totally unexpected so a huge thank you to everyone involved as mistakes do happen but your staff really made my day thank you

Security guard with car registration YB06 XXD doesn't wear a mask, and parks in a disabled parking space.

The most common Asda I've been to. Offers a large variety of items, eg food and entertainment. Queues for the pizza can be long. Given the sushi counter a try once, but unfortunately wasn't for me, but hopefully others enjoy it!

Asda 'security' staff are not registered and not professionally trained. They do use excessive force and are a danger to the public. Go to #AsdaCustomerAbuse

Go here alot for my girls school clothes and shoes etc. Always feel like I'm being followed by staff, makes me want to rush out of there.

Got to say the experience of shopping inside this store is Disgraceful it's not just some of the customers who make shopping inside this store unpleasant its also some of the Staff who don't have a clue what they doing that makes it unpleasant never again will I be spending another penny inside the shop also the Asian secruity bloke is rude and doesn't have a clue on how to speak to customers basically West Bridgford has been turned into Hyson Green never again will I shop at West Bridgford

Went shopping early Saturday morning, shocked to see how many staff were not wearing masks, counted 7 of them all in the bread area, not even wearing the visors. Very poor!

Very large store with massive choice of foods wines, spirits and beers. Seperate floor for mens, women's and children's clothing. Electrical goods department, gardening department plus much more......to much tolist everything.

Love the new tills, really efficient.