Asda West Bridgeford Cafe in Rushcliffe

Says pharmacy open til 12am. B s. Went at 9 was closed and had no access to calamine lotion. What a joke. Update your details

A reliable store with helpful and friendly staff. Asda has never let me down.

Been visiting here less frequently. Can’t believe some of the prices. You’d be better off shopping at Sainsbury’s. Eg an Asda own brand pizza has permanently risen from £2 to £3.25 the past few months. And good luck finding a basket to put your shopping in, always have to go search the store for one, and when I can’t find one and don’t have change for the trolley I end up going to Sainsbury’s anyway

Worst shopping experience, check out ques are ridiculous

will not go ASDA anymore in my life. the securities in the store are racists.

The customer service provided was severely lacking in efficiency. I was made to wait an unreasonable amount of time, along with my pregnant wife and young child, simply to inquire about the availability of a child car booster seat. After an extended wait of 30 minutes, I was informed that the product would not be available until later that evening, despite its online status indicating in-store availability.

I was a common customer but I came to Asda west Bridgford tonight got all the stuff I needed in the trolly and get to checkouts and they had no bags and the women who said that had a very smug look on her face. This isn’t the first time but luckily I had a car last time. This time I had my very little brother with me and walked all the way there and walked all the way back with nothing. This is horrendous, in future I’ll shop else where.

The shop was fine today 25.9.24 at 3.30pm approx. However the ladies toilets were unpleasant. In every cubicle there were bits of toilet paper on the floor. I didn't see a cleaning rota but that could be that I wanted to leave quickly.

Nice clean hypermarket with trick escalators upstairs. Great value for money on most items. Great Halloween stock in now.

My family have been using this store since I was a lad. I'm now 57 and I've noticed a significant decline over the years. I would say like many other businesses today, squeezing as much profit out of the customer is their main objective and is definitely not giving customers a great service...even though they'd argue different! To reiterate this, I turned up around midnight last week to find the 24 hour store I use on a regular basis, closed! It may be true that I walk around with blinkers on but I can assure whoever it may concern that I didn't know the store was closing overnight for a period and I still don't know how long this is going to go on for? Once again, this would never have happened back when customer satisfaction was a company like Asda's prime concern!

Even trying to phone through to Asda for a query waste of phone call,thank you Asda what's happened to customer query

Absolute dive, clearly the new owners the essar brothers take pride in their new venture, filthy outsids, stores a dump inside and then to round it off you have to queue with all the other idiots that forgot aldi, lidl or any other supermarket exist to then self scan a trolley full of overpriced low quality stuff. Do yourself a favor and avoid like the plague, even in a zombie apocalypse with no other option, death is preferable to shopping here.

Staff are too busy socialising to care causing queues at the tills. Asked for help to the in one on the right in my picture, was too busy to attend. Then I asked a chap at the basket checkout in the next section, he was helpful, but frustrated at his colleagues. The the one on the left managed to, with a grumpy face, peel herself away from the socialising to help me, abruptly tilled an item in, then went straight back to socialising! Totally unacceptable, but a theme across Asda in the East Mids generally, but this one took the biscuit.

Large car park store large and nice staff

Big supermarket and nice staff, clothing is nice and quite cheap. Sells fresh sushi and all the daily nessecities could be found easily there.There are kids meals for 1 pound for all day and the food is alright

idiotic person at the door screaming and shouting WE'RE CLOSED, went 22:06pm. he could of said its temporary hours. he was just showing off in front of the minor kids he was chatting up. really bad person and sending wrong impression

Bought 2 4-pinters of milk from West Bridgford store today and they are both leaking. Tried to call the store to warn them there’s a bad batch and no one answering. Terrible service

Visited the store for the first time today .came from derby to purchase a hotbrush,could not find one on shelves. Russell kindly went into the store room and found me one .

Accessible and huge. Plenty of parking. A decent place for your weekly shop. Their hot food unit is a godsend.

Too many automated tills not enough manned tills

Tried to order Sale duvet cover online, out of stock. Have facility to online to see if any I stock at your local store. I picked one up, being advertised online at Sale Price but store would not honour it. Spoke to a Manager called Laura who informed me the online system was not communicating with the store and I would have to phone and report it. I pointed out as a Manager this was her job, but No refused! Dreadful customer care, the operator on the phone apologised for her and logged a complaint.

Good food Whoever decided the aisles needed to be changed every 2 days needs to be fired immediately. Keep the aisles and product places the same you incompetent bozo. It makes the shopping experience actively unpleasant and I am less likely to buy my groceries here as a result.

Wanted to say a big thank you to all 5 staff from west Bridgford who helped untrap my daughters dress from a Trolley wheel! I didn’t ask for help but they spotted us and immediately came over to help and spent time and patience to release her dress with minimal damage. They were all very kind! Thank you all. (Sorry didn’t get their names)

This place is really busy and they've placed their staff in the wrong places. The queues are ridiculously long - absolutely pathetic. There's one staff member collecting baskets, one is moving around books, three are having a chat, no managers on site, etc. Will NEVER come back here again.

My 2 year old had a scary fall, busting his lip open. Laura, Amy Lou, and Tracey were incredible and were prompt and effective with their help and making my little boy happy again! Every time we’ve visited, the service has been incredible in every department

Went into the store this morning at 8:30, requested a pizza at the pizza counter to be made but was told they don’t open until 9 and to come back later. I did ask to pre-order one and pick up for 9 but they said no. The staff were standing there chatting instead - this is not the first time this has happened, the service is really poor.

Everything you need for your weekly or monthly shop under one roof.

Frustrating that they've got rid of a load of real people tills but replaced them with hardly any self service tills that also really don't work well. If you want people to spend money in your store, make it easier and less unpleasant.

Scan go system out of order, filthy store with spilled food and rubbish everywhere. Empty shelves, missing prices and some ridiculous prices. No proper tills and no scan go system so long queue to scan everything myself. Slow equipment and even slower staff. Definitely will not be returning.

Click and collect is terrible. The kiosk is hidden behind the drop off bin so you can't see it when you walk in. When you scan your code it says to wait there, but with no indication that anybody has been alerted or how long it might take. After 15-20 minutes someone eventually comes out an unmarked door and looks around blankly with a grey bag in their hand. The door is the opposite side of the foyer to the kiosk, so if you don't notice thats happened and they go back inside, you'd never know you'd missed your chance. The process is so fractured, as a customer I'd avoid using click and collect at asda where possible. Go elsewhere. Asda, have a think about how you can make this better please.

Keeps running out of stock and long queues at all tills. Get more staff

Huge store with everything you could ever need

Went into George for new clothes. Changing rooms closed. Was told by the staff buy clothes if they don’t fit bring them back. How stupid is that. Left the store went elsewhere. How can you buy clothes if you can’t try them on🤷🏼🤷🏼

Asda petrol station is going fully card only, despite disabled drivers needing interaction with a human also not being able to use the keypad or cash only customers I will be buying fuel elsewhere discrimination is the only thought

Alex with the afro is so funny! Great personality and very lovely! We was so tired from shopping but he made us all laugh and very happy, because of him this is my favourite Asdas! Need more cashier's just like him!

The store itself is OK, it's just an ASDA...nothing special about it. The pizza counter is the real target of my review. Previously you could approach the counter and they'd make the pizza right in front of you, they wouldn't note it down and then tell you it's a 30 MINUTE WAIT?!

This Asda is big but has no attraction. Easy parking, clean toilet. But unfortunately, there are no attractions.

Good experience with asda nice price.

Run by certain religion to be avoided check youtube

One till open with a person on it in the entire shop. Ridiculous !!! S Been stood here ages

I mostly use this store to complete the family shop my review is not about the store but about the pizza counter … what’s the point a few times I have stopped in on my way home but should of known better but no queues I thought I would chance it to be told 45 min wait erm no thanks , this has happened a few times and has been happening since Covid times . Today I went in three ready made pizzas all small I asked how long the wait to be told an hour !! . It seems pointless either make to order while you wait or get rid of it .

Terrible store nowadays, shelves half empty, price tickets on shelves missing or in the wrong place, queues down the aisles to get through the checkouts, and while staff wander about the store, there are many checkouts unstaffed. The management here need to get a grip fast before everyone goes to Aldi and Lidl. Just to top off the bad experience we were charged full price for garden ornaments that were reduced. COME ON, OPEN SOME CHECKOUTS LIKE YOUR COMPETITORS DO. You say you are keen to give good customer service, but obviously don't know how to, shame, it used to be a good store. UPDATE thankyou for the reply, but it is not the customers job to ask staff to open checkouts, it is the job of management. We are already expected to do Asdas job at self checkouts, (which I hate), we are not doing the store managers job as well, he gets paid to do that, and he/she isn't much good at it apparently.

The cafe was badly understaffed. One lady running around doing everything is not the way to run a busy little outlet. She was doing the job of 3 people.

I've just abandoned a trolley full of groceries because the queue for the one open checkout was so long that there was no prospect of paying for them before I needed to leave. Checkout queues have been an issue in this store for several years, and everybody working there knows it. It's ironic because there are plenty of staff in the store, mostly standing around chatting amongst themselves (and invariably wearing face masks to dissuade customers from trying to talk to them). So I hope Asda won't insult my intelligence by commenting that my feedback will be taken on board by the management. We both know this won't happen, and that Asda have no intention of recruiting any more checkout staff.

So many reviews here about checkouts and people communicating that there are not enough yet Asda continue to remove manned check outs and replace with self service checkouts that dont work very well. 40mins to just checkout, Just corporate greed. They will want customers to stack the shelves for them next

Used Click n' Collect for the first time this week and ordered 3 days in advance; was informed 24 hours before pickup that two items had been swapped and at pickup that a further two were out of stock. Cheers!

I have been using Asda West Bridgford for a five years now and I am basing my review on my long term experiences. A big plus is the choice. The West Bridgford site is huge with two floors. A very big plus for me is the option of scanning on provided handsets as you walk round to save time checking out. However at busy times they are all drained flat of power. I think there is enough demand to increase the number of handsets. I have tried using my mobile phone to do the scanning a few times but it is frustrating and ineffective. Others can chose the traditional self scan checkout and manned checkouts but they are to slow for or problematic for my taste. The car park is large so no problem parking. I have found recently more frequently completely bare shelves of popular products. The shelves don’t seem to be getting restocked as regularly anymore. A big downside recently has been moving things round. This is a big inconvenience. I now have to spend more time searching for things that used to be in the same spot for years. A few times I have now left without items I used to have no difficulty finding. Even after quite a few months everything seems random and hard to find. I have heard other customers get frustrated by the new layout – even months after the reorganization. For this reason I have started to drift to Wilford’s Aldi. They have less choice and less parking space but I can find things quicker. No supermarket is perfect but now when time is an issue or it is a busy period Asda is not the place to go.

Clean well stocked not to busy but try to avoid at the weekend can be too crowded

It was our favourite supermarket, but now I've been shopping at Sainsbury's for over a year, there is a cheaper and better quality selection.

Sort out your click and collect online ordering!!! I'm sick of waiting in store 40minutes plus while one person hides in the back supposedly looking for orders!

Very disappointed in some of the staff here as me and my family were here and getting shopping and a member of staff was rude and out of line nearly ran my mum over who is disabled and didn't even appologize very disappointed with her attitude

A gang of around seven motorcyclists were hanging around in the carpark last night, not far from the entrance to the store. They were revving up their engines, making such a racket, riding around the carpark at high speeds, on and off, for an hour or more. It was even witnessed by two uniformed policewomen who were in the carpark, returning to their car after buying stuff from the supermarket. They obviously didn't want to get involved in the antisocial behavior, so they drove off. I moved my car to another spot because I didn't feel safe.

This branch is not really geared up to handle 24 hour shopping. I had to leave over £100 worth of groceries at the self-service check out, which was totally unstaffed. I had no option, the conveyor belt check-out had all stopped. At 1:00am the store is pretty much unmanned, other than one lazy guy, looking like he'd rather be at home. He saw the difficulty I was experiencing with the terminal repeated saying that it didn't recognise the item, item after item. I did get some help from the security guy who left his post to search for assistance for me, but the person who appeared only stuck around for one scanned item, so it wasn't long before I was stuck again. By this time I was beginning to worry about my refrigerated stuff as I live a distance away in Beeston. I was at my wits end so I decided to take the advice of my boyfriend and leave without anything.

Not impressed with Xmas Collection not a lot on the shelves but disappointed

Favourite place to buy lots of food, toys, clothes and appliances

Sometimes I need a bigger supermarket, so went to Asda today, late morning. There was no milk at all, and this happens regularly. Also massive queues for the few checkouts that were open

When doing big family shopping, I choose Asda for its deals prices and quality.❤️

Great place huge options for shopping

Overall a great place, however I left Asda feeling rather shaken. This is because of a young man screaming and shouting on the floor near the ROBLOX gift-cards begging for one whilst his dad dragged him around by his ear. Staff didn’t intervene, I was given the name “Umer Karam” to report.

Love to go to the cafe there. Their main mea is 50% off after 3 o clock. CS is alright. The ladies are friendly. I understand sometime the queue is long, as during lunch time it almost got a full house. The ladies are too busy , taking orders, making and passing food. It seems the Till system could go down at times, so it takes 10 minutes to reboot and begin to take orders again. Hope the management team can look into it. My go-to place for groceries. I hope they can make Gardening a permanent section.

This is the second time I tried to use the scan and go with my mobile and tried all terminals re step 1 and not one terminal worked. The assistant confirmed that there is a problem with their software. Had to queue up re a person till. Asda not good enough. Please sort.

I had always been a local customer to Asda until a few years back. I switched to Tesco/Sainsburys as I felt that Asda was getting too expensive for the quality of food they sell. Always seems to be a rip off. Sad to say.

Went there on the 30th of September and thought I had brought a cherry pie but to my surprise it was rhubarb and apple I was not impressed the box said it was cherry they need to make sure they are boxed right as people have alergies so one star for asda.

Don't click and collect here - you'll be sat outside the doors for 15 minutes everytime before you get your stuff, even if you let them know you're on your way. It never gets any better, which is why I only use this if I'm absolutely desperate (and even then I regret it EVERY SINGLE TIME!)

We were in the shop Sunday 24th sept at approx 12.20 we had completed our shopping and went to pay. But what greeted us was what I can only describe as organised chaos my question is where were the checkout operators?? There was only 3 tills staffed with about 100 full trolleys waiting to served. There was 50 yard queues for the self serve also.we abandoned our shop and went elsewhere . Staff up Asda or you will lose more custom. No wonder people are using lidl and aldi more.

Don't normally go to Asda, and now I know why!! Service is dreadful. Stood at the self checkout for 5mins waiting for anyone to acknowledge. Eventually comes over and said I'm sorry for your wait and tells me the management have them understanffed. Would be 1 star but I was chuffed at being asked for ID at 35yo

Absolute chaos. Nowhere near enough staff on the tills causing huge queues. A large milk spillage and they didn’t seem to have a cleaner to do anything about it. Disgraceful

This review is for Asda cafe at Newark,two staff on both looked miserable,one serving and one 'cooking',the cafe wasn't busy around 12 in it,the service was like watching paint dry,should of known what was coming after waiting ten minutes in the queue to be served as the assistant served one person.It was dinner time there was hardly any food out to buy,We waited 20 minutes for two panini's and chips to be served to us,we had finished our drinks long before the food arrived,the chips were hot but not cooked long enough,they were still grainy in the middle,the panini's were cruisified and had the consistency of cardboard,it seemed like the 'cook' was cooking every order separately instead of doing a batch of chips,people were waiting for too long for substandard stodge.will not return.

We shop in the Asda Supermarket in Arnold Nottingham. We find all the staff friendly & helpful We are very happy with the range of foods on offer. Also we buy clothes & household goods too.

will not allow review for newark, so this all i can do. poor staff no smiles not friendly. cakes and drinks not very nice. have tryed twice, we will not be back.

Pleased with the purchases we made.

with the new arrangement of fruit and vegetable stands, nothing can be found, there is no logical order.

Capital radio told me to view this 🤣

Really big store with all you need in one place. 24 hrs even better.

we have not been for a long time , wish we had not gone today.apple pie awful,skinny latte bitter and not nice.muffin dry, tea ok.no smiles, unfriendly staff.paid with a twenty pound note, took change to my better half.when we got home, i found bill,which said 13 pound and twenty five pence. when she checked change in purse, 11 pound and twenty five pence . she only had notes which i got from bank for her so check your change.

brought 3 pairs of jeans to get home to find only one pair fitted, asda need to open the changing rooms. this means I have to go all the way back to get my money back and a waste of petrol and money.

Staff are very friendly and can buy everything you needed here. Love shopping here.

I got everything I needed at this shop lovely staff very helpful 👍

Good place to shop and get your petrol

I like this supermarket because, it's well stocked and easy and friendly

This places is becoming a rip off. My weekly shopping bag went from £32 to £43. Thank God the the new lidl has opened up the road.

It is a large store so has everything under one roof. I shop here a lot.

Amazing prices, good quality and easily navigatable with all items placed where you expect. Pleasant shopping experience.

Massive asda with everything you need. Plenty of parking too. Well worth a visit.

I give 1 star for the asda cafe at West Bridgford. Had tuna panini and ham cheese toasties. Would have preferred thin fries but they didn't have any. settled for chips. The staff and service were fine but the food awful. The chips were not cooked enough and hard. The tuna tasted cheap and the ham in the toasties was smoked, not to everyone's taste. The coffee tasted like cheap instant. Stick to sainsburys in future.

Always handy, and find great food here

Thank god you're open, just going to get some stomach medication or settlers because of food poisoning from BURG burger joint woodborough rd mapperley.

Helpful staff, very large store with a lot of variety.

Lady at the cafe .. so rude. Waited long time to get attention. No thanks or please. Shame for that company with great reputation.

Sausage cob she slapped the butter on one side in a blob no one behind me ever! dry old cob crumbled to bits I have been here lots and it is getting worse every time there struggling s9me days management need to step up and get more staff in.

Use to be the store of the city and ran like a military operation. Seems to be a staff shortage, shelves not stocked, outside of the store needs a jet wash, rubbish and trolly's in dis-repair . The overall feel of the store was not to the high standards expected for West Bridgeford. It's quite simply to put right however in the mean time Aldi seem to be taking up the market share. People will always return for good brands however if these continue to be unavailable it's not looking good. We hope the glitches are rectified. KR, George

I was 15:56 on Sunday when I was on my way to pick up the last item when security guard started shouting on my and he was blocking my way saying I have to leave as they are closed. I wanted to explain to him that it is my last item but he was interrupting me with the same reply and still blocking my way. I told him it is not 4 pm yet but he shouted it is by their clock. I felt like I did something wrong by shopping on Sunday. And it is now 4:10 pm and there are people still leaving the shop. So I don't get it .

No trolleys available on arrival, massive queues at checkout, open more tills asda, not everyone wants to use self scanners on a weekly shop !

Massive - if you can’t find what you need in here then wow! Car park well sized and store is perfectly clean and efficient. A good experience overall.

I understand that Asda may be short staffed but absolute shambles today. No staff upstairs and stuff everywhere. Hardly any checkout staff and long queues. Not busy with shoppers though.

We didn't have one good thing to say about our visit on Sunday. What little food they had left was rubbish and the place was very messy. Which wasn't a surprise as the lovely lady behind the counter was doing everything on her own. A completely impossible task to serve, cook and clean! It's a real shame as we live locally and would have used the cafe regularly.

Easy to access and great prices

Never any baskets by the entrance, fat lazy customer service women constantly socialising rather than working. When you ask for a basket you're told to go and find one

We went to the cafe this morning in West Bridgford was really bad sausage was like rubber couldn't even cut it with the knife bacon was cremated...No tomatoes ran out come on there's a shop full...Not be going again.

Big thank you to Asda staff for sorting out the petrol station situation we've had these past few days. Today, 28th September staff directed shoppers and those after fuel. Getting in and out the parking or forecourt was much easier and the £30 limit on fuel is in place. The staff outside were brilliant. Very helpful and polite.