Wazir Restaurant in Redbridge

I am not happy to service charge , because we are so many time eating food not to paid service charges, today my bill is £43 but me paid £48 something, me ask the reception why paid £48 something, he told me service charge £4.48, this is no good, me and my family not happy to this charge, I will try to not going next time,

I visited Wazir restaurant in Ilford and honestly didn’t find it worth the visit. The service was poor and the staff didn’t seem very attentive. The food was nothing special just standard Turkish dishes that you can get elsewhere, often better and for a more reasonable price. Speaking of price, it felt bit expensive for what was offered. The only positive is the small car park at the back, which is handy in the Ilford area. I’m sure they can improve service standard.

Date of visit:12/5. The food was bland and was overcooked. The service from the staff was non existent. What makes matters worse is that there is a non-discretionary service charge of 10%. I queried this with the member of staff who stood there trying to justify it and then became quite rude and dismissive when I explained that the service wasn't great nor the food. The food left a bad taste in my mouth as did the staff's poor attitude. I will not be returning and would encourage people to spend their money elsewhere.

I went with my girlfriend and we had the persian platter for two. It was amazing ! One of the best turkish restaurants in London.

Night out with work colleagues... Good food and company... Would recommend restaurant to anyone...

Was lovely having food here. Drinks, food and dessert was lovely! Should do tap water and ice but other than that, great service especially from our waiter, Dominic. Very friendly, bubbly and made us feel very welcomed. As did his colleagues. Food was really good and close to ilford station.

Really delicious food. Outstanding chicken Shawrma and chicken Shish kebab. Nuggets for children made from real chicken. Great restaurant!! I definitely recommend it!!

Loveeedd the food amazing chilli sauce lovely service

When we entered food was looks fresh so we decided to to dine in . But the service they gave we are not happy at all . First when we ordered waited 10 min again a guy came and said sorry waiters couldn’t understand can you repeat and again we ordered when my daughter was hungry . Waited 10 minutes they serve dried bread and salad & when food arrived we were happy because of food was fresh and delicious . We asked tea after food .waited 15 minutes to get some tea . Completely unhappy . The waiter and waitress doing nothing and Top of everything we had to pay service charges £7.99 for £41 food what a joke . We could eat outside a meal for £7.99 . For this service do we have pay service charge . Never going again

I’d like to share my experience with this restaurant. Unfortunately, when it gets busy, they completely neglect cleanliness and hygiene. I personally saw kebab skewers fall on the floor, and they still used them, which is absolutely unhygienic. Moreover, all the staff working there are undocumented and working illegally, which is a serious offense in this country

Hi standard food and excellent service 👌 thanks

This restaurant is fantastic, and the team was incredibly helpful. Such a lovely group of people! Uzma

Had great experience at wazir, food taste was really good and I appreciate quick service by uzma. Complimentary starters were plus point Definitely will go again

I went for iftar with 25 people from my family and they did not give any water to break our fast with as they do not give tap water or sell big bottles of water to share in big groups, however they state on their menu they have big bottles. Instead they charge £2.79 for a small bottle of water which they expected us to purchase 25 of them for each person to break their fast with. They have an overpriced menu and don’t offer tap water and don’t allow drinks from outside because they would rather you pay triple the price for a can of drink. They charged 10% service charge which they did not remove after several times of asking. Extremely poor customer service.

I am writing to express my absolute horror and disgust at the appalling experience I endured at Wazir in Ilford From the moment I walked in, it was a nightmare-of incompetence, negligence, I was met with staff who seemed utterly disinterested in their jobs. The hostess barely glanced at me before lazily pointing to a table—no greeting, no smile, just sheer indifference. Our waiter must have been trained by someone who actively hates customers because he Ignored us for 20 minutes before even acknowledging our existence. Waiter Disappeared for 45 minutes while we waited for the bill, forcing us to hunt him down like some kind of restaurant scavenger hunt. Is this how you treat paying customers? Or do you just assume people enjoy being neglected and disrespected Conclusion: A Complete Failure This was not just an average meal it was a complete failure on every level. The service was abysmal the food was ok very small portion indeed and the entire experience left me questioning when they charged me service charge when it’s not mandatory, the manager had no clue and argued with me for his service charge as if they had depended on it for their business. I will not be returning to this restaurant ever again in my life.

This restaurant is good for a healthy food, price is ok according to food, And we loved the service of Uzma, she was friendly and attentive all the time that’s why giving full stars for service.

A good place for Turkish cuisine

We loved this place. I didn't realise they did breakfast today. We got breakfast and it was amazing.

dominic was very helpful and a very friendly staff

Although the food was faultless, it's gone too expensive. Service was non existent, staff didn't understand english. My son has allergies, they put everything on top of each other. They had the audacity to tell me, I should've asked it to be put chicken bits on a separate plate. My son was very disappointed and hungry.....

Food was good can’t say excellent but the way it was served neatly impressed.. The waiter serving us made our day he made us feel so special and welcoming He knew what are we in need of before even asking him everything was coming straightaway to our table. Hat's off to Daniyal 😇 Thank you will come next week again and will love to be served by same guy

Excellent food and service, only reason for 4 stars is they don’t provide tap water.

Hi management, I visited the restaurant today with my family to celebrate my nephew’s birthday. Unfortunately, the service was shockingly poor. We’ve always had good experiences in the past, but today was extremely disappointing. The staff, particularly a tall white gentleman ant the till and another short guy with a large afro hair , were incredibly rude. The Indian lady who served us seemed uninterested and unhappy to be there. The restaurant was not busy, yet the staff’s attitude was dismissive and unprofessional. This was a stark contrast to the usual friendly service. I am very disappointed and shocked by the lack of care. Management, please address this serious lapse in customer service. We expect better, especially from a place we visit regularly. Usually, when we visit, there is an older gentleman at the front taking payments who is always friendly and welcoming. He sets a positive tone with his smile and greeting. Today, however, the absence of management was glaring. The experience was awful, and it was clear that no one was ensuring the usual standards were met.

The dinning and Sheesha experience in Wazir is so welcoming. The owners and staff are like family to me. Especially Kudrat, Ismail and Mariam and Uzma are so friendly and sweet, their service is 5*. Amber

Very nice food and great service from our server Uzma

Went there with friends. Very weird atmosphere - no privacy - the place feels like an airport or a garage turned into a fake restaurant. It's a kind of a place that's too impersonal for dating but also awkward to have a large party as tables aren't big enough to allow for a banquet where you can see and talk to everyone. Food was ok but but not the best. The drinks (I think they were called mocktails) were well over 7 pounds each and so sickly sweet that they needed to be diluted. When asked for some tap water it took the servers took well over 20 minutes to say there is no free water and you need to pay extra for the basics. Aggressive server lady forcing orders and not giving time to decide - then throwing plates around. Then the staff couldn't handle split card and cash payment and actually overcharged my group by 20 pounds. AVOID AND TAKE YOUR MONEY WHERE IT'S GOING TO BE APPRECIATED!

Unmanned served us very well. Nice environment for a family dinner.

On Eid day it was chaos. Nothing but great mis management. Staff did what they could, but they were very stretched and could not cope due to lack of staff. Food was OK.... just completely run down. They could not even take my payment. Now I have to go back to them to pay!

Overpriced!!! The seating arrangement is spacious and can accommodate a large number of guests. The food was decent, but not exceptional—I've had better Turkish cuisine, so I found it underwhelming in comparison. Service was average, yet they added a £5–£7 service charge. They don’t allow outside drinks, don’t provide tap water, and charged me £2.19 for a bottle that usually costs 25p, I found online. Overall, I found it overpriced and not worth the experience. I regret not checking reviews beforehand. That was my first—and definitely last—visit to Wazir.🫡

Picked up a Traditional Turkish Breakfast. Was plentiful and delicious! Egg, 2 types of Traditional sausage, grilled haloumi, Feta pastry, salad with Feta, honey and jam and turkish bread....delicious!

The food was really tasty and has parking available. The security guard on Wednesday near the car park is really kind and helpful, he helped me get my car out. Really nice service will come here again and I have recommended it to my friends and family.

I bought chicken donner in aluminum foil container just reached to my office broadway chambers in 3 minutes and got food very cold. It should at least warm. They dont bother the food quality and temperature.

Wazir is a superb restaurant, conveniently located just a stone’s throw from Ilford station. There is ample parking at the rear of the establishment, which is a definite bonus. Interestingly, the rear of the restaurant is far more visually appealing than the frontage on Cranbrook Road. It certainly adds to the overall charm of the place…

Quality food, great portions and sides.

Breakfast was great, really enjoyed the traditional Turkish breakfast. The sujuk was to die for! Our server was great today too, Najma I believe her name was, she was great!

Tasty but over priced no difference between all Turkish restaurants

The amount of meet was very miserly, tiny thin slitherings of meat , but most of it was crumbs.... no rice anywhere to be seen but heaps of bulgar !!! You trust a restaurant with your food and this is what you get!!

We waited 25 minutes and the food hasn't arrived Shame on such a poor delivery service Disgusting service Disgusting food

Very disappointed with my experience. The staff completely ignored me, and I felt utterly disrespected. The food was nothing special—just average, which definitely doesn’t make up for the terrible service. I won’t be returning, and I wouldn’t recommend it to anyone who values good service or a great dining experience

Very cut throat sales vibe... For ramadan and ifter... I actually booked it by mistake as my previous experience was so bad. But ended up going there anyway. Never again... Food is not seasoned properly... Bread came cold and stiff... They made us seat in front of the door but restaurant had lots of free tables. Never again.

They are All very good Food service Worker's

never get anything from this place the food never show up and they are so rude on the phone when youbare just trying to find d put what's happening

Delivery was Spot on. Food is Good. Why just Good. Because I haven't ate it all. Pricy but same as going shopping and cooking by my self.

Food is always excellent from here. However it is disappointing that they do not make an exception of providing water for customers to break their fast.

I would not recommend this place if you got high standards. Really poor customer service the women didn’t not care about her customers. Waste on money and time

The chicken shwarma was cold. Really bad. Not a shwarma at all. The shisha was nice though. The place looks very nice and is big, for large parties. But food is meh, or just poor.

This please brings the community together, wether you’re black white green yellow purple or pink, ALL IS WELCOME 🤗

Went with family for Iftaar and I was as disappointed as I could get! It was the first Saturday of Ramadhan and they were a house full with maybe around 15 staff! Food arrived late and they missed items off the platter we ordered, we had to remind them multiple times to multiple staff that they missed our ribs platter, chips, salad and chicken shish which hadn’t been delivered even after Iftaar. The staff kept repeating ‘we are understaffed loudly to each other and when prompted with the missing items on the order we were told ‘I gave your full order to kitchen on tablet I don’t know why they missed’ and the waiters just moved onto other tables without completing our order. I saw the disaapointment on peoples faces on most tables. We had what was delivered and just before leaving reminded the waiter of the food we ordered which hadn’t yet been delivered to be cancelled and they happily said OK! We ordered kawa and were told it’s now charged to which I said No problems and ordered 4 kawas and was told it’ll take 20-25 mins as kitchen is very busy. Obviously we left! Disappointed never to return again.

The food was really delicious and also customer service very friendly specially from Alex and Nima.

I booked a table for 5 for the restaurant, they sat us down in the ‘VIP’ section because they only wanted to seat larger groups in the restaurant as they were busy. They charge different prices for drinks in the ‘VIP’ section and my point was I booked to sit in the restaurant but due to them prioritising seating for bigger groups I was moved, so I shouldn’t have to pay the higher prices for the drinks as I booked online to be seated in the restaurant, so the waiter spoke to the manager who then said we have to pay the price according to where we sit and it doesn’t matter if you booked for the restaurant. Never been to a place with such a money hungry manager.

We booked in advance online for 4 whilst waiting to be seated they sat us down in the "VIP" area of the restaurant (not that we wanted to) they wanted to sit larger groups within the main restaurant. They charge different prices in the vip section which is really ANNOYING as we did not choose to be in the VIP area. we asked the staff to talk to manager as why should we pay more since they put us in the VIP as table within the restaurant was available. Manager said this is the price because we are sitting in the VIP area again (we did not ask to be seated there avoid the restaurant / "VIP section" at all costs unless you enjoy being financially penalized for sitting in a slightly different chair. There are far better restaurants in the area that offer genuine value and treat their customers with respect. Pioritizes profit over customer satisfaction, and I won't be returning. We left the restaurant not ordering food they did not care.

Booked a table, got put in vip because they only had bigger tables available then we got given vip menus with different prices (£4 for water) we told then that we got put in vip it wasn't our choice and that we will not be paying more for something we didnt ask for. The manager said the price is the price so we left. Its a matter of principle, we booked a table in advance and it was given away then we are put in vip and expected to pay vip prices.

AVOID FOR IFTAR!!! Booked a reservation for table for 5 for iftar. When we arrived we was taken into the back room next to the shisha lounge and seated there when there was still plenty of space inside the main restaurant. We was given the shisha lounge menus not the restaurant menus the manager said it is the same menu but it is not. The drinks are double the price on the lounge menu. When we questioned the manager he didn’t care and said nothing he can do. It’s not about the money we booked a reservation for the restaurant but we was told to sit in the lounge even though there was space, we have been here multiple times and eaten inside the restaurant even when it’s busy without problems. This ruined our iftar and we did not feel comfortable eating here so we walked out without breaking our fast properly. Won’t be returning back ever again.

I ordered over the phone was told 30-40mins max but it arrived 1 hours later than the time specified. We all were starving as it was for iftaar

We ordered food for iftar at 5:00 PM and were told it would take 30-40 minutes to arrive. At 5:40, we called for an update and were told the driver had already left. After breaking our fast, we called again at 6:10, only to be told the driver had another stop before ours. The food finally arrived at 6:30, yet they still insisted we pay the £3 delivery fee. To make things worse, when my dad called several times, the manager not only lied about the driver having left (which the driver himself denied) but also hung up on him. This entire experience left my dad with high blood pressure and a migraine. The food wasn’t worth the hassle.

Visited this restaurant for iftar, and what an utter disaster it was. Despite requesting our food before iftar time, it arrived cold. No bread was served, and the salad was missing. I understand peak iftar can be a busy period, but the level of disorganization was shocking. The staff seemed completely overwhelmed, and the chaos was beyond belief. What stood out most was the blatant preferential treatment given to certain white customers while Muslim diners, who had specifically come for iftar, were disregarded. Watching how the staff operated was genuinely frustrating. To make things worse, the portion sizes were disappointing for the price. This place used to be a great Turkish spot when it first opened, but it’s a shame to see it decline to this state. Honestly, I just had to laugh afterward at how bad the experience was. Definitely not worth it—avoid if you’re expecting good food or decent service

Fantastic food as always.. although late. I can't blame them. They were really busy and they did send someone out to make sure I received my order. Five stars from me.

Way too busy and lack of staff, most importantly they stopped serving Turkish tea cuz it's too busy. Humus was like, a week old. Average food

Got a takeout today waiting for nearly 30 mins and when I got home item missing paying £60/70 pounds you would expect them to do it right not happy very unorganised

Never again. Food standards has dropped here. Useto to be my go to place for turkish food but not anymore. Bread was old. Salad tasted like mouthwash. Chicken tasted 1 day old atleast. Wings had chicken hair on it. The chicken beyti had a nasty smell like a farm (weird). The mixed rice was extremely hard and old. For the price many other shops selling better food. Never again!

🔥 Unleash the Magic: WAZIR's Epic Shisha & Culinary Journey in Ilford! 🔥 I recently had the most epic experience at WAZIR in Ilford. a true culinary adventure that felt nothing short of legendary! 🤩 From the moment we walked in, the atmosphere buzzed with vibrant energy, setting the stage for an unforgettable journey of flavors. We embarked on our adventure by sampling three exceptional shisha flavors: blueberry, mango, and paan. Each puff was a burst of pure delight, transporting us to exotic realms with every exhale. 🍇🥭🌿 The blueberry was sweet and refreshing, the mango brought tropical bliss, and the paan delivered a uniquely aromatic twist that truly captivated our senses. The staff treated us like royalty, always checking in to ensure every detail was perfect. 👑 Alongside our shisha, we indulged in a Turkish lahmacun, a crispy, savory masterpiece that awakened our taste buds, and topped it all off with a dessert of heavenly baklava that left us completely spellbound. 😋 To round off our feast, we enjoyed a coffee Americano and a comforting cup of hot Turkish tea, creating a perfect balance of flavors. ☕️ WAZIR isn’t just a restaurant; it’s a vibrant celebration of culture, flavor, and hospitality. 🎉 If you’re in Ilford and looking for a spot that turns a simple meal into an extraordinary experience, I wholeheartedly recommend this gem. I’m already counting down the days until my next epic visit! 🚀

I ran away from Wazir all the time and I preferred Sultan because it doesn't deviate from salad, bread, etc., instead at Wazir, on a plate of 5-6 people, they put 2 pieces of bread and a box of salad, that means a spoon of salad per person, not enough compared with Sultan

Absolute horrible ordering experience. We placed an online order for £140 as it was a large family meal. We called 15 minutes after placing the order to confirm that the order had been received in which they had confirmed it had. After an hour and 15 mins, we called asking for an update on the food and they said it was on its way. We then called another 20 minutes later and they had told us that the order actually didn't go through? So, we ordered, called to confirm, was told that the food is coming, only to find our order didn't go through 2 hours after... great stuff! Never ordering from there again, better off going sultans which is down the road!

Nice food and reasonable priced

I had a fantastic experience. najmeh was incredibly friendly, attentive, and went above and beyond. The food and presentation was impeccable. Would definitely be coming here again!!! It is also a calm vibe here.

Awesome , very cordial service with delicious food with commendable quality

Ordered food and received the wrong items, which contained bread—despite having someone with a gluten allergy in our group. Called to complain and reorder, only to receive the wrong order again. This level of negligence is unacceptable and potentially dangerous. Absolutely disgraceful service!

I visit Wazir at least twice a week and the graph of their food quality is just rising higher and higher! The best Turkish food in the city of London! 💯🙌

Food was hard and cold so dissatisfied

Probably one of the best in London

They served delicious food for both adults and children. My family enjoyed our dinning experience. There is a beautiful place to take pictures at the back.

When your favourite restaurant is busy on special occasions and you sat on the phone for 2 hours trying to reserve a table 😭😭😭

Quick Delivery and amazing food! I ordered just three things and was shocked at the amount of extra bread and sauces. Loved every bite!

The only place that I trust with my food. They know the true meaning of THE CUSTOMER IS ALWAYS RIGHT…. The only place in the whole of Ilford where the food is just YUMMY 😋 always

Everything was perfect. Portion size was very impressive and food quality was also very good. Everything was fresh. Thanks

From order to delivery it took 20min for the order to be delivered, food was not fresh, it was pre heated and cold.

NO TAP WATER, ONLY BOTTLE WATER.Hello everyone This place gotridiculous customer service.i went for lunch I asked for a Tap water but waiter told me They got only bottle water.i want to the owner know Make money your own waythat's not a problem but keep Huminity in your mind as well.lets customer choose what they want.

Tried breakfast option, it was great! although the server is not very friendly dont know why

Get takeaway here regularly foods good service is good but the packing needs to be worked on something is always leaking who ever packs puts smaller containers on top of big ones making the big containers lid sink in making the food come out

pizza is usually nice but this time the dough was a bit chewy

As a regular customer, I’m very disappointed with the online ordering experience. The food quality and quantity were not up to the mark and were entirely different from what we usually receive when dining in. This inconsistency is noticeable and disappointing.

Really cool people and great food

GOOD point - Nice food. BAD point - It should be up to customers if they want to give waiters tips NOT you. Beware they will charge you 10% fee of the order value to give Waiter tips service without telling you if you pay buy card. Keep your eye out when they try to avoid giving you a receipts. Waiter said we have no choice but to pay for the service charge 10% Lier! Sorry won't be visiting you again.

The food was really tasty. I went in with a friend and we took the Persian Combo Platter with a Meat Feast Pizza of 12 inches. From looking at the menu, it felt like it would not be enough for portion but we were so wrong! It was so filling that we felt so full and we had to take the rest at home with a lot of left over. The only downside is that, they charge for a water or The service was good

The food is good but seems like a little expensive

I hate paying for food that was rubbish

Wazir is my favourite place for breakfast. I 110% recommend the Wazir tradition breakfast. It’s the best breakfast in the whole of the planet. The staff is super nice and the food is just top quality! Portion size is amazing for the value.

The best Kebab I’ve ever had in my life so for. Great price, taste and looks good. Will order again

Absolutely discussed with the service and food quality. We normally go to sultans and thought we try wazir. Please avoid this place. High prices and on top of that they want a service charge. We told them to take it off and they would not I guess that is illegal. Anyways avoid this place.

This is the worst Turkish restaurant my wife and I have ever been to. - our falafel and hummus starter took a long time to arrive. This is fair enough - sometimes you have to wait longer for your food than you'd like. However, the restaurant wasn't at all busy. - the Sama Chicken Beyti Wrap tasted so disgusting we couldn't eat it. It tasted very dry, greasy and very salty. In terms of presentation - looking at the plate - the meal looked like a Tesco meal deal wrap chopped up. It was gross. - no tap water. I noticed other reviews on her highlighting the lack of tap water. I asked to speak to the manager about this and they said "as a non- licensed premises (i.e. don't sell alcohol) we are not obliged to provide free water (tap water)". I accepted this (a quick Google proved they were correct), however I told the manager that although you don't "have" to provide free water legally, you could provide if you chose, but instead you're choosing to maximise profit. I told them I've never been to a restaurant that doesn't provide tap water when asked - and the fact they don't provide tap water shows how money-grabbing the manager is. They told me "it's not about the money, it's about the quality of water. We don't have a water filter and the water is very hard here". I asked where they mean by "here" and they said "Ilford". I told the manager that this is a complete nonsense reason. I told.lntuek I grew up in Ilford and drank the "hard" rainwater everyday and it's absolutely fine. Most people in the restaurant are probably local and used to drinking the hard tap water. The manager continued to push the point and even offered me a glass of tap water so I could taste how poor quality it was. I accepted and drank the water. It tasted absolutely normal, just like regular water. The manager is a liar and a money grabber. The food is awful. DO NOT EAT HERE

Dined here during lunch time with family. The food was delicious but the waitresses were incredibly miserable. Despite several attempts to engage with them as they were standing there idly, I was met with an attitude and a burdened sense of presence. Nobody greeted us as the door or showed us to our table nor any acknowledgement when we left. Terrible service.

Think they only started doing breakfast recently. Also opens at 7am! Which is perfect as there isn't a lot of breakfast places that open that early. Food was good, service was great and there's always free tables as the place is massive

Very nice breakfast. Free parking at the back. No tap water available. Warm. Ample space

Till now it was ok but changed the rice to homemade white rice, seriously it’s a joke . Most likely last time in here 😔

I had the pleasure of celebrating my 50th surprise birthday at this wonderful restaurant, lovingly arranged by my wife and daughters. From the moment we arrived, the food and service were absolutely brilliant. Every dish was perfectly prepared and bursting with flavor, and the staff went above and beyond to make the experience truly memorable. The atmosphere was warm and inviting, which made the celebration even more special. I couldn’t have asked for a better way to mark this milestone. Thank you for making my day so unforgettable!

The food for 2 people but it says for 4

Very nice and flavoursome food. But the service let it down. Grumpy and moody staff. No smile. They just leave drinks at the end of the table. At least put it in front of the person who ordered it. I asked for tap water also, they said they dont give tap water. They instead want you to purchase a 500ml bottle worth 20p for £2! I had to pay £7 service charge for bad service!

Food was good & place was clean & cosy. The service was also at a high standard considering how busy it was on Saturday. Nema was courteous & very accommodating. Will certainly come again.

AVOID AVOID AVOID Wazir Restaurant It's the worst restaurant. I can write my whole experience but it's to much so I am writing the basic point about this place WAZIR Customer is the worst you can get Food is tasteless and cold Bread is burnt and hard Salad is a joke Waitress are moody and unwelcoming I was made to pay the 10% service charge even though I refused to pay as I believe its optional but she showed me on the manu that I have to pay which I did. Little water bottles £2 each is a joke. It's the fastest £100 i sepnt and didnt even finish quarter of the biggest platter they have on the menu. Seriously, my people avoid this place.

The worse restaurant in london Food and customer service is really bad Cold, burnt, tasteless, dirty table, dirty glass and i can go on. Customer serive is worse then the food it's self. Was forced to pay service charges when there was no service. just avoid this place otherwise it's in ur bag history books. U will regret if you dnt take my advice.