Waterstones in Bournemouth

Rude staff member was there, the staff ignored me. I have mentioned something several times. I am not sure but maybe it was on purpose.

All 3 children are big readers so we find a Waterstones anywhere we travel to,the Bournemouth store staff were absolutely ace and very helpful,on my return reviewing receipts I noticed we were given more change,on phoning the store to rectify they recommended paying it forward so that's what we did,with the overpayment amount me and my kids fed the homeless in our town

Usually try to avoid chain cafés, but this one is different. A really comfortable and quiet place to spend an hour, with a coffee and whatever book you just purchased downstairs. There is plenty of seating, including some more comfortable chairs and sofas.

I really like the cafe (as well as the bookshop), situated as it is in the off-the-main-part of Bournemouth Square, in the arcade. The staff are sweet and friendly and I couldn't fault them at all. Where my big gripe is (and someone I mentioned this to said 'don't sweat the small stuff' about the issue) but why-oh-why do these seemingly decent cafes (not just this one, but many many in my experience, nowadays) completely fail to make a decent cup of tea?? What they do is put one single probably already completely tasteless teabag into a fairly big pot, and what comes out (however much you swirl it around desperately) is basically as flavoursome as dishwater. Apparently (according to the really nice young lady there) other people have made the same comment, and she's powerless to do anything as it's the policy from above. I hope they'll let me have the teabag in a cup in future (which I hadn't thought of asking for, as when I go somewhere new I get this hopeful feeling that finally I'll get a decent cup of tea, like the ones I make for myself at home with the cheap supermarket teabags haha!!). My theory is that this is a symptom of the general malaise in society and the downfall of civilisation. End of gripe.

Tuesday 14th September 2021 The quality of the Mocha I had was good . I asked for it extra hot and I got extra hot . My wife had hot chocolate and she too got what she asked for . The lady serving us was polite . My only criticism , and it's not really a criticism is I felt the decor looked dated and tired . The furnishings could do with being broad into the 21st century . If the decor had been upto the quality of the coffee , I would have given 5 stars , but because of the decor I only scored it a 4 .

Este es un oasis cálido y acogedor en medio de Bournemouth. Muy contento de encontrar un lugar como en Bournemouth. El personal es encantador.

What a lovely place to relax in the town centre.We enjoyed delicious coffees, shared an almond croissant, sat back in comfy chairs and chilled out.Good value, spacious, delightful activity area for children, book-themed - naturally, plenty of choice for cake and drinks. Very nice.

Nice little eatery upstairs with a limited Menu but well presented and tasty, take your Dogie chum with you as they are allowed in

Cuando venimos a Bournemouth, siempre llamamos a esta tienda para examinar la excelente variedad de libros para tentarnos. El lugar se encuentra fácilmente dentro de The Bournemouth Arcade. También hay una zona de café, pero esta vez nunca la aprovechamos. Nunca hemos tenido problemas con el personal y siempre los encontramos atentos y bien informados.

체인 서점 답게 많은 종류의 책을 찾아 볼 수 있어요. 섹션 별로 잘 정리되어 있어 원하는 책을 찾기 쉽지만 그렇지 않을 경우 스탭에게 도움을 요청 할 수 있어요. 스탭에게 질문하면 친절하게 답해줍니다. 학생할인은 안되지만 학생이메일을 이용해서 서점카드를 만들면 이용가능합니다.

Llamado a media mañana para tomar un café. El café está en el primer piso al que se puede acceder a través de escaleras o un ascensor.El café da a la galería y no es grande, pero es acogedor.Una señora muy agradable estaba sirviendo y nos dieron dos cafés. La mezcla de café era buena y sabía bien.También ofrecen pasteles y comidas ligeras, sándwiches, cruasanes, galletas.Bonito lugar y precio medio.

Una librería bastante grande. El equipo está muy disponible y es útil. El servicio de pedidos es rápido. La gama de libros es muy amplia, siendo una librería de franquicia. Tiene dos pisos y puede orientarse utilizando las secciones del libro.En el piso superior, hay un café lindo y tranquilo, perfecto para tomar algo caliente mientras comienza el libro que acaba de comprar.

A useful place to stop for coffee, tea and a snack. It’s on the 1st floor and I couldn’t see a lift. Some of the cakes were looking rather tired. Lots of casual seating. Useful but not brilliant.

Normalmente soy un gran fanático de Waterstones y me quedé enojado y decepcionado por lo grosera que era la señora que nos servía a los 16 años. 20 en 14/2 para que puedas identificarla. Al llevar mi libro y el rompecabezas al mostrador, los tomó y dijo "en realidad está aquí", por lo que podría haber dicho, "¿te importaría venir aquí a esto hasta por favor? '. Ella entonces dijo 'eso es 22. 98 'a lo que respondí' por favor? Seguramente son las 22. 98 por favor? '. Ella simplemente me miró. Pagué, agradeciéndole, no porque fuera cortés, sino porque soy y fui educada para serlo. En serio, Waterstones, resuelve esto. Muy mal espectáculo y no volveré a ninguna de sus tiendas a menos que reciba una respuesta satisfactoria. Habrás oído hablar de Amazon e incluso sus algoritmos se las arreglan para decir por favor y gracias.

Today a toddler 2 years and mother got stuck in a DANGEROUS lift this shop offers to its clientele. The manager didn’t take any action to PREVENT anyone from using the faulty lift. His staff admitted that it fails very frequently but no actions has been ever taken . The manager in charge, Ross Medley, didn’t have any sense of Duty of Care and even asked me to stop calling the Fire Brigade until their lift company ,Jackson Lifts Group located in Wombourne would come on a Saturday afternoon.The toddler and mum were trapped in the lift from 15:21 until 16:06 (45 mins). I had to personally call the fire brigade after over 10 mins waiting for any action by this incapable manager. Fire Brigade Incident Number: TT029357. The fire men said that that lift should have been ‘Out of Order’ if the manager were aware it has been frequently faulty.This caffe shop has a lack of H&S, a useless manager, broken toilets and a DANGEROUS premises.• No H&S assessment• Irresponsable manager without any Duty of Care• Broken Toilets

I always come in here every now and again to check out the new manga and light novels for new and interesting stuff, and new volumes to my current collections.If they are not in stock you can also order them at the front desk. really easy and great way to get new books.

Horrible staff who can't even make a hot chocolate with cream, it had more cream than hot chocolate, hot chocolate tasted horrible had a very strange taste to it, when I went to the counter to complain to the staff member said to we in a rude tone "what do you want me to do about it" I then asked for a refund as I couldn't stand her attitude. I used to luke this place but now I've gone off it, sorry guys you lost a customer because of your poor customer service, staff downstairs in the book shop are great tho.

I tried the cafe upstairs. It served nice coffee and light lunch food and cake. A bit disorganised getting you your drinks but a nice spot to read for a time while enjoying your drinks. A single toilet with a queue. Bookshop is a bit disorganised & reduced prices advertised on books upstairs don't necessarily get applied at the counter downstairs.

You will find this Waterstones is in the beautiful victorian arcade adjoins Old Christchurch Road.It is a large bookshop over several floors with the independent coffee shop on the upper floor.Staff are nice & welcoming.Coffee & snacks are reasonably priced for this type of business & location.it is a peaceful place to stop & have a coffee break.

This is a very relaxing place for a coffee and perhaps a snack after buying a book downstairs. It’s really nice coffee and they have helpful staff. The seating is informal and the whole place is very relaxing.

Good selection of cakes and sandwiches - we filled up on a shopping trip which took in the bookstore. Would have like to see fruit as an alternative/as well as cakes and sandwiches to provide some healthy choices without bread etc. Nice quirky chairs and seating and friendly staff.

This relaxing cafe above the book shop has good coffee and some nice snacks. The cheese and tomato toasties are excellent. There is some very informal seating as well as normal tables and chairs. Perfect for a leisurely read. Child friendly but no wheelchair access.

Lovely quirky cafe, cozy and relaxing environment to have a cuppa and a snack. Excellent prices and friendly staff.

This waterstones is in the lovely victorian arcade.The bookshop is over several floors with the independent coffee shop on the 1st floor.Staff are very polite & friendly.Coffee & snacks are standard prices for this type of business.On the occasions I have been in there it has also not been that busy, making it a peaceful place to stop & have a break from shopping.

Chanced upon this coffee shop and pleased we did. Enjoyed a well priced panini and coffee in congenial and cultured surroundings.

Bournemouth needs its architectural character back. The upstairs cafe inside the "Arcade" retains some bygone charm. A suitable refrain from Costa and Cafe Nero, With the perfect Jazz in the background..soft Ella Fitzgerald and Louis Armstrong etc...Not too loud..just perfect. I Liked the large red Chesterfield and the adjacent books; the older style lighting, incidentally enjoying a renaissance, was better than those awful spotlights.I liked the cool Victorian style lamppost outside the window. Overall thumbs up...Fidelscastrol...

This coffee shop is perfect for relaxing over a cappuccino after shopping. The seating is quirky but the coffee excellent. It lies above the best bookshop in Bournemouth.

Stopped for a coffee and a tea for my wife. Fair prices and clean tables and seating area. Staff were attentive and friendly. Wasn't busy at the time we visited. Nice to read the paper in peace! Situated above waterstones bookshop. Waterstones is also a fine bookshop.

I love cafe Waterstones normally - I go to them a lot -but this one seems to be managed by disinterested teenagers, who think customer service is below them and that they only really work there for a social catch up - and how can you not have beans when you advertise beans on toast - are these now an inaccessible exotic ingredient ... oh but of course popping to get some more would interrupt your chatter time! .... sorry Waterstones this store lets down what's normally a great experience

Buy a book & go relax with something to eat in their cafe on a dreary day! That’s what I did & will be back! Large selection of books. Cafe is limited to a lunch or snack but with a decent selection of foods. Friendly staff throughout.

We always call in here if we are in Bournemouth , very friendly, helpful staff and good choice , selection of books , especially for children,

I love Waterstones. It's a brilliant place for acquiring a new book, learning about new releases, and enjoying some quiet time in the cafe.

We met up with friends in this lovely café situated on the first floor of Waterstones Bookshop. Loved the décor - books on shelves and on the walls, and a small corner with sofa and chairs and more books on shelves. We came twice (in the morning and again in the afternoon) for tea and cake. Staff were friendly and efficient. The tea came in pots and plenty for another cup and half at a good price. The gluten free cake (Rose and Honey) was delicious.

I felt so strongly about how rude the staff were at this coffee shop, even though it was a while ago I felt compelled to comment. Went here with husband and daughter, not much food on offer , couldn't have cream tea no scones I was abruptly told by a staf making the coffee not the serving member of staff. She was very rude couldn't even look up. Coffees were OK, would not go back at all.

Lovely bookshop. Cafe area is pleasant enough but the staff is terrible rude - I asked what types of tea did they have and just got told to read the names on the jars. I explained I couldn't do so as I had forgotten to put my contact lenses on and so the lady behind the counter grumbled and read out two out of at least half a dozen and started to turn away. I just asked for a mint tea in the off-chance they might have it, luckily for me they did. Appalling service.

Hidden away in the arcade within the bookshop ,just off St. Paul's road , this cafe gives an air of tranquility and definitely understated .rest your feet and enjoy .Keep an eye out for the specials on the various notices .Can make it very reasonable .would recommend the stop to recharge your batteries when shopping .A very good coffee and toasties.

Un lugar muy tranquilo, con buena comida, perfecto para tomarse un te o café y leer un libro, además barato, con buena atención y ubicación

Have visited this quaint café since it opened, having taken over from Costa and have been highly delighted with the atmosphere, food and friendly staff. However, although I still love this café, I find, recently, things have gone downhill a little. Twice in a week my coffee has been lukewarm and sent back - easily remedied with a catering thermometer for the milk to avoid guessing - cannot bear coffee that isn't hot! A surly member of staff has appeared. I greeted her with a hello and smile as I placed my order I was ignored and when asked for a bacon toastie abruptly told to get one out the fridge,I didn't catch what she said immediately due to her accent and she had to repeat it plus was not the previous procedure,she repeated the instructions rather loudly, clearly aggrieved she had to repeat herself, and when ready my sandwich was unceremoniously dumped on the table without finesse and had to ask for brown sauce, another glare, lady with blonde bob type hair- think maybe got out of bed the wrong side but staff in a nearby shop seem to have had the same problem as I was discussing my disappointment with them! Three times I have had to tell staff there was no loo paper in the unisex toilet - come on this should surely be checked each morning and lastly if you are an early bird cannot guarantee food in stock - maybe an earlier delivery or different stock levels. Hope this goes back to its previous brilliance or shall have to reconsider visiting as another lady commented to me who visits several times a week and found her milk off and her friends' coffee cold! Come on Waterstones café, don't get complacent. I love visiting you usually, a little treasure of a place.

The first thing you have to know about this little cafe is that it is over the bookshop. Yeah, you heard right, you can buy books and drink tea. The book shop has a great variety and I can highly recommend a visit just for that. When you go upstairs you will enter the cafe. They serve coffee and tea along with a small variety of snacks. Sandwiches and scotched eggs are just a few of them. I especially liked the atmosphere of the cafe and it is perfect for a nice chat and evening with your friends.

Came for lunch, keep coming back. Really great atmosphere, and I much prefer it to Costa and Nero, had a really tasty selection of foods, drinks and snacks. Lots of cute places to sit too (if you can find one on the weekends). Very much recommend.

Excellent place to visit for books downstairs & then go upstairs for a coffee & lunchtime snacks as the prices are up to 40% lower than going to one of the more established coffee shops. Free newspapers & comfy sofas to sit on & relax.

Kaffen var god, men atmosfæren var bedre. Dog trækker det ned, når personalet ikke er gode til engelsk.

Went here for lunch and the first thing I ordered was 2 kids lunch boxes, which they didn't have. It then took about 10 minutes to complete our order, literally ordering one thing at a time which almost seemed too much for the bloke behind the counter to cope with. Even then the food and drink on the receipt didn't correspond to what we had ordered so goodness knows if we paid the right amount. It was a shame because there were lots of kids toys and looked like a lovely cafe but would not go back. Thankfully the food arrived in less time than it had taken to order as we had two hungry and grumpy children by then.

Came to Waterstone's for lunch which is located on the first floor. Nice too see an independent coffee shop, had sandwiches and coffee & milkshake. Good price and very happy to support a local business.

One of my favourite places in Bournemouth. I enjoyed sitting there and reading some books...perfect atmosphere and lovely staff

Great bookshop, nice location, always busy , and great friendly staff on hand to help out with advice

In Bournemouth For the weekend and delighted that this wasn't a costa. Well thought out design and nice food. Will be back

This used to be a Costa. It's been refurbished but it is as if they ran out of budget and bought a job lot of second hand furniture. There are some comfortable chairs and sofas - but when you have a plateful of food it's difficult to eat when you're one one of these. There are tables with upright chairs - I sat in one for a while and it was uncomfortable in the extreme. There are some window seats but they too looked very uncomfortable.My wife had quiche and salad with tea. Tea was OK but she didn't eat all the quiche as she said it had a strong cheese taste but didn't taste of anything else - it was supposed to be leek and bacon. I had sausage roll and salad and a latte. The sausage roll was OK. Both salads were comprised of a few red and green leaves and some sliced red cabbage - no dressing and extremely dry and limp - we didn't eat them. The latte was, I think, £2.50 which made it poor value as the mug was very small - it tasted OK.Cakes looked OK but we were so disappointed with the food we didn't try them