Creams in Bournemouth

Can’t even get the order right!!! 2 orders missing

I have always been a loyal customer of this place and have come to expect excellent quality and service. However, my recent experience was deeply disappointing. The attitude of the staff was far from welcoming; I felt as though I was entering their home rather than a business that should make customers feel valued and appreciated. There were two female staff members and one male staff member during my visit. I specifically ordered a milkshake from the young man, not from either of the female staff. Unfortunately, the milkshake he made was of very poor quality compared to what I usually get, whether from other branches. When I politely asked him to make it thicker, he outright refused multiple times in an unprofessional manner, as if I didn’t know what to expect from a place I regularly visit across the UK. That’s very rude. It’s truly upsetting to see how some staff members’ lack of professionalism and service skills can tarnish the reputation of a place that I have always enjoyed visiting. I hope proper action will be taken to address this issue and ensure the service returns to the high standards I have always associated with this establishment.

Ordered dessert on deliveroo and wanted to ask a question. They did not pick up the phone. Called multiple times. The last time I called they picked up and sent a horrific high pitched beeping noise down the phone. The number they have on their deliveroo also is not a correct number so we had to try and find it on their website.

Great employees! Lovely atmosphere. Very quick service. Staff are always polite and smiling. Would definitely recommend.

Completely wrong order sent to us and will not answer the phone to resolve the issue

Lots of choices of Gelato. Enjoy a great dessert time here after our dinner.

My cookie dough was stone cold and hard

Not half as nice as it sounds. The crepe tasted like cardboard, there was far far too much chocolate fudge and barely any marshmallow. Really disappointed that I wasted my money.

The hot pockets are awesome, however this is the second time I have placed an order and paid for an extra pot of soft serve, but never received it, only the one you already get with the hot pocket. Plus the soft serve serve has been rock solid.

Awful was not editable at all the cookie dough was cold and stuck to the paper so it got thrown in the bin

sadly we have been charged twice for our order today and there's nowhere to get help sorting it out! it's a shame because it puts a dampener on an otherwise reasonable order. 😕

Waste of £30 for 2 waffles, skimped on toppings and sauce so waffle was dry. ate about a quarter and then binned rest. massively overpriced low quacity dessert.

Creams Cafe Bournemouth - A Dessert Lover's Paradise. We recently indulged in a delightful dessert extravaganza at Creams Cafe in Bournemouth. The strawberry ice cream was a refreshing treat, and the strawberry shake was the perfect complement. We also loved the classic combination of chocolate chip and mint chocolate chip ice cream. The bubble gum blue shake was a fun and flavorful addition to our order. For those with a serious sweet tooth, the Oreo cookie dough and Bueno on white cookie dough were absolute winners. The Hot N Cold chocolate fudgecake Volcano was a decadent experience, and the Millionaires crepe was the perfect ending to our meal. If you're looking for a place to satisfy your dessert cravings, Creams Cafe is definitely worth a visit!

Prices is terrible ask for biscoffe sundae charged me £5 with no BISCOFF biscuit just sauce . If u wanted biscoff biscuits extra £1 bloody RIP OFF. IM NOT surprised not many people go there any more . Soft ice cream not expensive . Won,t be going there again .

£9 is just pathetic seriously guys.

instructions to not ring the doorbell was not followed but otherwise it was okay.

Forgot an item and number to call them doesn’t work

Hot food was hot. ice cream still cold. great portion size.

Really delicious, exceeded all expectations - highly recommend

Really disappointed with what we got. I ordered a lemon merangue cheesecake and got a lemon merangue, not a cheesecake at all. Just pastry which I don't like. The strawberry ice cream was also expensive for what was served. I love sweet things but have had much better elsewhere.

Nice place and variety of options in ice cream too

I am a cookie lover. And always ask for it.it with soft ice cream .This time I did not get soft ice cream with cookies I was disappointed

Waffle is the best one in the world… ice cream is very very good

Food was horrendous, I ordered a few deserts you can 100% tell they aren’t fresh the doughnuts I had were stale and rock solid and tasted horrible

It’s come cold, the cookie isn’t dough anymore it’s just hard

Extremely disappointed with my order. I am a regular customer who usually visits the store in person and have never had issues. Today however I have ordered and received a half cooked crepe with kinder bueno (the wrong one) and hardly any sauce. I am extremely disappointed…

Not had bubble tea or shakes before. So unusual and utterly delicious

ordered from a dessert venue and got some kind of Greek food? justeat error

Review is subject to change. Ordered online for delivery. Over £30 spent. No items received. 2 phone numbers for Creams called, 1 not in service and no answer on the other. DO NOT ORDER FOR DELIVERY AS THERE IS NO FOOD AND NO SUPPORT. I'll update should they finally get back to me

Food was with the driver for half an hour before it got too is and was no longer warm and tasted terrible

Near 2 hours late with no reply or update. Cookie dough was cold

And I got my first order time 18.00 hour too updating time at 6.50 which then was already late the. Arrived at 19.40 never will I order again 30 plus pound eastefci wanted to cancel I rang the shop twice no answer an no one wanted ice cream when finally two hours late

Order was 1 hour 35mins late… no updates no way to contact just eat and no answer calling restaurant absolutely appalling NOT HAPPY AT ALL!!!

This morning my girlfriend and I have been eating here a „little“ dessert. It is a lovely place and the food has been very delicious. The worker has been very friendly as well :)

Excellent service especially from Nicole and imad

We ordered a milkshake and it was completely spilt. We couldn’t even have a spec of it. Gutted. The delivery driver said to take a photo but I don’t know how to send it to you

Superb service from the manager. Very friendly with unrivalled service. Ice cream was amazing. Will definitely return

Nice place - yummy desert and ice cream

Sadly, what I ordered was cold, and the lemon sugar and butter was nonexistent

Said it been delivered but didn’t

Friendly staff, this place always has my favourite flavours of ice-cream 👍

Time changed to 20 mins later and the milk shakes had melted and was milk

Was a nice treat to enjoy with the family but couldn't have extras on the sorbet

The crepes were a little underdone,for me,but that's just personal taste,still an enjoyable sweet treat..the apple crumble never disappoints,and the pistachio gelato is outstanding..definitely 10/10.

My waffle is probably as cold as the ice cream, is missing my extra wafer that I paid for as well awful service

It’s nice and delicious. But the reason I give 2 stars is because the lady didn’t put gloves on when she made the waffles.

My food has NOT been delivered! This is unacceptable!

Waffle was cold Other than that it would be 5 stars

the worst restaurant i’ve ever eaten at.

The coconut gelato is crazy good

Not correct with toppings on waffle

Did not receive any food eg 2 crepes. Only one milkshake and one mixed slush. Now having to wait at least 7 days too see if I get a refund. Which usually doesn’t happen. If I do no get a refund I will be complaining to someone higher.

Drivers map was awful and doesnt show our pinned location. Icecream on dish and additional ice cream not here. Food cold

the strawberries on my waffle were old and had a weird taste, very disappointing.

My meal was missing items. The ice cream was missing which left the waffle harder to eat. Would not of ordered if I had known there was going to be no ice cream

I have not received my order at all and I’ve tried to call the shop and they will not answer

Food delivered covered in milkshake 😡😡😡😡😡

ordered cookie dough and a donut but got given 2 random waffles instead:/

this is the second time i’ve gone to this creams and this is the second time we’ve been disgusted by the customer service. today we walked in clueless with no sign directing us whether to be greeted by a waiter or to take a seat, but instead the lady who didn’t seem to be enjoying her job whatsoever looked at us and back down at her phone three times before bluntly telling us to go to the till on the other side to order. i will be honest the food was amazing, but considering we were one of the only customers you would’ve thought they’d ask how the food was like every other restaurant but no. we got up to leave and we left the waiter to continue as she was, on her phone with AirPods in with not a care in the world to realise we were on our way out the door. don’t expect me to go there again, i’d rather get a bus to the creams in town.

Hour wait and was late and items missing from the order. Tried to ring the restaurant to sort the missing items and said the number didn’t exist even though one given on the website. Tried another number and no one bothered to answer.

Went in for a late night snack and the service I received blew me away. Gao was friendly and bubbly, knowledgeable and helpful. The food was lovely too

The food was nice and warm. The courier found us straight away. Keep up the good service.

Very good . Lovely waffle and icecream ❤️

Crepe was way undercooked was really soggy Cookie dough wasn’t cooked enough was undercooked. Definitely wasn’t enjoyable and wasn’t finished

Delivery was speedy, efficient and friendly. Food was poorly presented, low quality and disappointing.

£11 for 4 stale doughnuts!! not impressed at all!

Food arrived not completed. Received no chocolate on top. Was disappointed

For what is paid you really don't get a lot and it turned up lukewarm

Forgot my custard with my order of apple crumble

I didn't order the waffle. This is not the 1st time, I got a different things from what I order Delivery it's fine on time happy with that and the quality of food is good

My food was 30 mins late and then the delivery driver sits in her car outside my house for five minutes!

We ate at lunchtime and ordered waffles & ice cream. Daughter had flake as an extra & I had chocolate sauce. It was sunny and warm enough to sit outside in the sun with our delicious hot waffles. We are not usually in these parts so this was somewhere different. The cafe inside is decorated in quite dark colours.

My waffle was freezing cold the chocolate on my waffle was sit and dry my ice cream had melted my delivery time kept changing as it seem there was no drivers clearly my food had been sat there waiting

Food came cold because delivery guy was sat on the wrong road for about 10 minutes could just rang me not happy ruin the food

I ordered a biscoff waffle for my daughter who was having a really tough time. Being 110 miles away, this was the only thing I could think to do to put a smile on her face. I mentioned she was having a tough day in the order notes. Not only did the staff put some extra biscoff in the box they also wrote a lovely note. This made her day. Such kindness is rare. Thank you all those involved

The food was cold and the driver left on the wet floor

The menu had a good choice. The delivery driver was polite, respectful and on-time.

Ordered milk shake no straws didn’t come with the cream I ordered

My order had spilt everywhere when it arrived so very unhappy

Paid £34 for 3 options that should have come with 3 scoops of gelato and 3 soft scoops. Ended up with just one of each. Can’t get hold of them on the phone as the line is dead. It’s too expensive for these sorts of ‘mistakes’

Food was cold, clearly made as soon as they received the order. We should have been given an earlier collection if they were able to make the food so early that it had enough time to get cold.

I really didn't enjoy this. It was a Waffle with bananas and strawberries, plus toffee sauce and Ferrero Rocher and we also had a Rolo Doughnut, Sounds nice right But this weird box of microwaved waffle matter turned up . It was so drowned in cheap chocolate and toffee sauce, who knows what was underneath, I tried to find out but was beaten by by gallons of cheap nasty sickly sweet gloop , . No cream or ice cream with it to temper the flavour, I thought it came with ice cream? What I ate was truly horrible, to look at and eat, it was so insipidly sweet and nasty it made your mouth dry. and the rolo doughnut as well, a cheap flaky defrosted ring doughnut just absolutely smothered in cheap gunk, total rip off It was cheap ingredients, microwaved out box waffle, flaky crumbly doughnut and nasty, It was so revoltingly syrupy cheaply sweet its enough to

They forgot the ice cream and never refunded me or gave me another one.

We needed a sweet hit, badly an fast Creamed delighted us by delivering prompt an every thing was ice cold, as a ice cream sundaes should be an the thick shake was belting!!!!! 10 outta 10

I have never experienced anything better than this in my entire life. I have climbed mountains, sailed the seas and ventured through wild lands. I have been as high as a kite and as a low as a dungbeetle. Never have I has such a joyess and wholesome experience

Ordered a Oreo cookie dough. Came with no Oreo ice cream, literally a few crumbs of oreo, no wafer, no chocolate shavings

I never received my order and have been charged. I am fuming with this and would like a full refund ASAP please.

Ordered two large milkshakes, received one large and one small. Useless staff unable to read basic English or purely just incompetent.

Missing items and delivery driver persistent I had it all. Clearly not!

Food came freezing cold Ice cream was also melted I buy all the time from you & this time was really disappointing.

they were very late and forgot my ice cream

Perfect! Super quick delivery too! Thanks 😊

Great place for a desert, plenty to choose from quite a large menu. Good service maybe a bit slow but worth the wait. Highly recommended.

The food wasn't done right missing items on the waffles we paid extra for....

Ask for no caramel sauce, choc instead, comes covered in caramel top to bottom in a average size plastic cup. Disgusting service.

Fantastic waffles. Friendly staff.

We came in an sat down at a table, nobody noticed us. The table wasn't cleaned up until we asked the personal several times. As we went to the bar to order some ice-creames. We stood there for 5 minutes an nobody asked us what we'd like. The communication an motivation of staff was bad.

Did not received the correct food that was ordered

Payed £15 for 1 waffle, incredibly disappointed by the size of it and how dry it is! I got Nutella sauce on it and there is hardly any, even though I asked in the notes to get alot, I probably didn't even get the minimal amount. Also I payed £1 for whipped cream which was basically pea sized.

milkshake is half empty spilt all over the bags no cup holders or lid protectors disgusting!!