Waterfront Cafe in York

Absolutely disappointing both for quality of food and service in what was described as Festive dinner!!! This was my second visit in December the first one was Afternoon Tea and again the service was terrible, not once in 2 hours asked if ok or required drink refills. The waitress at the end took on board our constructive feedback and said she hoped we’d try you again, well we have ! The food was overpriced for what we got and have had a lot nicer elsewhere. The dinner today was completely bland. Gravy awful. Stuffing was weird with no flavour, potato cake no flavour, two tiny very dark sprouts and the worst thing was cold plates and food barely warm. The waitress never came back to offer condiments we were just left. Nothing made this festive whatsoever. I ordered a festive gingerbread latte £4.75 which was suppose come with a biscuit but no so the waitress said she’d try to find one!! She came back with the tiniest of biscuits with a leg missing, joke ! My advice is Richard Bleakley you really need to look closely at what your customers are saying and take it seriously as you cannot purely rely on the lovely location you have forever as people are clearly getting fed up.

I took my friend here for her birthday 19th December afternoon tea and must admit a bit disappointed although the sandwiches and cakes were as shown there were no fish and chips they also wanted to add a considerate service charge without asking I did manage to get it removed topping is a personal choice although not totally disappointed I would have to think about returning sorry you did not impress me

Lovely atmosphere, the new dining area is very spacious with a great view. We booked for dinner on saturday, the food was very well presented, tasty & good sized portions. Our server, (sorry, forgotten her name), she had a sweet tattoo of a little squirrel on her arm, was so lovely, just couldn't do enough for us, very professional, we were always greeted with a smile, an asset to the restaurant, such a treat to be served by someone who could converse easily.

What can I say other than first class friendly attentive service, wonderful tasty food and beautiful venue. Was so happy we booked to come back for the same evening. Brilliant.