Water Lane Boathouse in Leeds

My sister and I were really looking forward to our lunch and having seen the weather decided to book here so we could sit outside. When we arrived all the outside table were busy but we managed to find a two table and asked the member of staff for menus. I had previously told someone at the bar that we were here and he just looked at me as if to say so what? We were not shown to a table or asked about drinks or anything. We chose at our table outside and I made my way to queue at the bar where we were told “ don’t queue in a line, move forward” at this point everyone just pushed past me. When I got to the bar I was told that they were not taking food orders for another half hour and that it would then be an hour for food! We just gave up at this point and left. Beautiful setting but disorganised service and staff. Maybe try in bad weather when it’s not as busy. Won’t return.

Disgusting behaviour from a staff member who couldn’t accept he got the order wrong and with a very interesting selective memory. Apparently remembered the order with a 100% confidence and yet couldn’t remember who actually ordered the drink, accusing me of putting the wrong order in when it was indeed my other half. He also had to ask twice for the mixer because he struggled to do 2 things at once. Urgently need to re train staff as being addressed as “mate” with a silly grin on his face when trying to have a serious conversation just shows the rude “student” mentality of staff you clearly employ 90% of. Be more Professional!

With the price of drinks these days you would expect a decent pint not from this place ask for Heineken served in a Amstel glass and a warm one as well said that larger is dead already got told what do I mean I can put the top back on it asked if I can get a new one and carried out with the order like IV never said anything and the lager is dead after 2 mins understandable sats are busy lager tastes rubbish

On our visit the bar staff were not very friendly, the gents toilet upstairs was absolutely disgusting , the outside area was very shabby , fragments of glass everywhere, under tables and walkways , this bar is meant to be dog friendly . But not good on our day

Avoid. The meal took 45mins to eventually arrive after the first attempt was wrong and when it did arrive it was fairly grim. I only ate it because I was very hungry after waiting so long. I then spent the following day with a dodgy tummy. I would not go here again.

Nice restaurant, good location, very good deals on food. Would recommend. They have a very good deal of half price pizza and the portions were very big. It is a nice atmosphere and good location. Would be suitable for different occasions and different times of day.

Atmosphere is really good and lovely to be able to sit outside with the heaters. Good range of drinks options but staff can be a bit abrupt, understandable when it's busy but not the friendliest vibe ever.

Arrived at this lovely place, very quaint. Ordered our food, good choices on the menu Sadly we waited for an over an hour for our food, people were getting their food who ordered after us. We ask one of the male members of staff if they could ask where our food was, after waiting 45 mins, sadly the staff member didn’t come back to advise why the delay. We then had to find the member of staff, who said it’s on its way and the manager will refund your meal, that our meals were in their way. Having waited another 10mins for any action, another staff member offered me a refund but not my other 2 friends, we had to explain that they were due a refund also. Still no food. All refunds were completed and finally food arrived, my fish sandwich was lovely and hot and the others food was cold. The manager apologised in brief sorry for the delay, didn’t bother to engage with us or offer an explanation, which we found to be very rude & disappointing Overall totally disappointed

Called in for a shift drink and a coffee. Staff informed us no coffee because they were out of milk. Shop five mins away or numerous delivery apps. Very poor service 😔

Visited on a Friday night, there was a great friendly atmosphere and the bar is decorated amazing. Great choice of beers and food. The veggie Stromboli was gorgeous! Really nice place, large tables so great if your meeting friends/family - a good selection of board games were available to play aswell! The place is really dog friendly too and they are allowed inside aswell as outside, nice beer garden for the warmer summer months!

Fantastic pizza and burger. Loved the atmosphere here and enjoyed the food! Definitely we will back soon! My favourite is the pizza Rossi!

Having hired out the mezzanine for the evening for a private party celebrations. Ease of hiring out and well within our cost expectations, a special thanks to Vanessa for the help and co ordination for the event. Large attendance with pizza chips salad laid on, I’ve not heard one complaint over the pizzas (must of been good over two separate servings I missed out). Event day afterwards praised the pizzas (testimony) So a big thanks to the staff who made the evening run like clockwork 7 hours flew by ! . Drinks reasonably priced (card only). Would I return with others or with my partner YES. Very enjoyable satisfying evening Thank you Boathouse and the staff.

This venue is very 'hit and miss'. Sometimes, the food is decent and you can have a relaxing drink (the location is wonderful) and other times the food is dire and the service frustrating and poor. On my last visit with a friend for lunch: -The table was dirty and we had to ask for it to be cleaned -Despite ordering our food (and paying) together, it arrived at different times - The staff were consistently unhelpful and rude. Three of them were standing chatting at a nearby table while we were trying to get their attention for ages. -The food was awful. The chips had burnt black bits on them, as if the oil needed changes. The 'flat iron steak' was so tough I gave up and just didn't eat it. -The flies in the venue were really off-putting Overall, it feels like a venue where there is no real management/leadership to ensure that there is good customer service and consistent quality. It is a pity as given the location I'd like to go more often but I (and my friends) having given it a fair few chances won't be going back.

Went for a canal walk with the intention of having a pint and a bite to eat. Pint was lovely. Service was quick as it was quiet. However the food was awful. Burger was raw in the middle and pizza was tepid, and undercooked. Both sent back, and we were offered a replacement and refund without even asking. We were very happy with this. Food came again. Burger this time was edible - just - still uncooked in the very middle. Pizza was no different from the first offering so I nibbled around the edges and ate the salad. If we hadn’t have already been given a refund we’d have sent these back also. Would go back for a beer in a lovely location, but won’t eat here again.

We had a private event upstairs for our delayed wedding reception on a very busy bank holiday weekend. This did not take away from our party at all. The staff were so kind and the food was absolutely amazing! Every single person at our party loved the pizza to the point that my friends and family have already started discussing planning their own events at water lane boathouse themselves. It was a really relaxed atmosphere and was truly beautiful, we couldn’t have asked for more! Thank you so much!

Sunday family get together in the sunshine. Gorgeous pizza, great service can’t wait to come back. Thankyou

What a lovely spot by the canal, it really is beautiful. I first met Dan by the bar when he served me with a smile and personably guided me to what drink I should get. Later when we were chilly outside, Dan jumped at the chance to put the heaters on for us. An employee that goes above and beyond, thank you Dan.

Dan was an absolute dream, never met anyone like Dan. I wasn’t planning on making this my local until I met Dan. Great drinks, great food, great Dan.

Such a good venue! Staff were absolutely lovely - Dan is a legend! 10/10 would recommend to a friend x

Gorgeous vegan pizza and cocktails. One of the best vegan pizzas I’ve ever had! The staff were really friendly, and the atmosphere on the outside tables was lovely.

Visited today with a food booking for 9 on a business trip. Table booked for 2 hours. 20 mins after arriving we went to the bar to order & were told they were no longer serving food as they were too busy, despite us having a booking for food. SCANDALOUS! Avoid!

We were visiting the city and walked down by the river, there were a few places around but this looked the liveliest and it turned out Monday is quiz night! The pub was very busy with groups of young people trying to win the cash...

If you’re thinking of taking your dog there don’t bother. Claim to be dog friendly but the staff are not accommodating. Glass collector told me I need to make sure my dog is on the ground and when he was sleep next to me on...

Great spot for cocktails and beers on a gorgeous summers day. Brought friends for their first visit and they truly enjoyed themselves.

Wonderful Saturday meal with friends. Brilliant menu, the salmon burger was amazing, and shared a delicious stromboli! Great dog friendly pub with a lovely atmosphere and view. We will definitely back

I was extremely disappointed with my booking. We had booked to come for a meal for Father’s Day, upon arrival we had a long queue to even try find out our table number, once we got to the bar the staff were very unhelpful and...

Horrendous! We prebooked to come for a meal for my partners birthday and there was nobody to seat us so we had to queue up at the bar just so we could sort a table out and the queue was enormous! Then we found out...

Awful service some of our table served in 30 mins some in 1 and half hours, constant chasing no apologies, food was awful when it finally arrived burnt horrible fries. Avoid this place at all costs!

Great atmosphere with an amazing view just in city centre , food was delicious! Best Pizza in town! Definitely we will back!

Cannot remember the last time i had beers/lagers as bad as this. Could not tell the difference between Moretti & Amstel. Strange smell coming from some of the glasses, like the one you would get from your dishwasher, a build up of bacteria in the...

The only positive I have for this review is that the atmosphere outside was great. Other than that we received undercooked pizza, with raw toppings, and when we complained a member of staff told us we were wrong and that the dough is meant to...

Called in as a group of three mid afternoon for a drink and intending to eat. They were not busy at the bar. Slow service to acknowledge us so we found a seat and one stayed at the bar. Three of the beers/ lagers on...

I visited this place a few times and while I liked the vibe, I was disappointed by the lack of service. Although the place was almost empty, the waiters were completely absent and unresponsive, even after we pointed out that some ingredients were missing from...

Came in with my family last weekend for a few drinks and food. We were very happy to see that there were promotions on both food and drinks!

Waited 1 1/2 hours for pizzas. Ordered 7 pizzas and only 3 turned up. Had to ask for pizzas and then the bartender argued with us. Avoid if possible. Excuse was ‘we are busy’

Regular venue for Sunday evening light meal. Not been for a couple of months as felt on a downhill trajectory - but decided to give it a chance again. Started with a dirty sticky table which had to ask to have wiped. Then told an...

We decided to start our Saturday night out here in the lovely canal side setting. As it was a little chilly we went inside to sit. Now, we only wanted drinks as we had a meal booked elsewhere later on but we could find nowhere...

This was my first trip to the boathouse and I will definitely be returning! The staff were so helpful and friendly and the selection of beers was amazing! Staff even recommended a local brewery option and it did not disappoint! Food was also lovely with...

Went to meet a couple of friends earlier in the week, and it didn't disappoint! The beer garden is great, good selection of craft beers. Food was great, not badly priced either. Will definitely be back

The only good thing about this is the location and that it is dog friendly.. the food is expensive and inedible.. never before have I even seen 'green' chips (greasy, cold snd disgusting)... food was so bad we couldn't even eat it.. even the dog...

We visited just after first lockdown opened up. Great pizzas, ordered with App from table. A nice, comfortable experience. This time, we booked a table online and were taken to our table on arrival. The music was way too loud so no conversation could take...

I’ve not been for a while - and now I remember why … The food is good, but the service is consistently terrible. Today’s joy: not serving food unless you’ve booked. No sign telling you this when you come in or at the bar, or...

Such an incredible place! Been in Leeds all weekend and this is definitely the best place i’ve visited. 50% off pizzas and 2 for £12 cocktails every sunday?! Sign me up!!! All the staff were so welcoming and friendly. Great selection of drinks and the...

My husband and I had travelled up to Leeds from Surrey. As the weather had been lovely we did our research and decided that The Boat House would be an ideal place for lunch sitting outside as overlooking the canal. The outside space was lovely...

Great place to visit for a scenic trip by the canal, came for the gin deal and was blown away by the service and friendly staff clearly working hard. Will be visiting here again!

A lovely old building next to the canal. We went for dinner having heard good things about their pizza. No food though, as they had run out (at 8pm). Disappointing

Clearly can’t handle the capacity they have, needs to rethink how to run the place. Pizzas took over an hour to arrive. No communication from staff. If your restaurant is experiencing delays the most basic go-to is to inform customers ordering food upon arrival. When...

We cycled in to leeds with the idea of eating here 27/3.. We have had lunch here before, so we were looking forward to it. How wrong.. menu only had pizza, sides and sharing platters available. We queued out of the door to order drinks...

Given how packed it was and the amount of money being spent don't think they will worry about a bad review. Summary - 7 meals ordered at the same time - they arrived separately the last 70 minutes after the first. Tables dirty - staff...

Stopped overnight in Leeds as we went to a wedding, so we decided at lunch time to call in here for a bite to eat and drink. The setting on the canal is lovely and there was a great offer of 50% off all food....

I never write reviews but after hearing so much about the quizzes at Waterlane we finally booked in and, honestly, it was SUCH a good time! The whole place was packed and even though is was so busy the staff were brill. Great pizzas and...

I would have rated a zero if able, I attended as part of a corporate group of 30 at a lunchtime having pre booked though we weren’t allowed to pre-order. We were sat upstairs and were initially expected to individually go downstairs to order until...

Great food in the bar, burgers looked good and stone baked pizza was nice. Good service and situated by canal which in good weather can sit by.

Nice gaff, burger was outstanding, staff are excellent, really down to earth, will deffo be back, UTFT, 100 characters?

I am a frequent visitor to the boathouse and every visit is more enjoyable than the last. The staff are always so friendly and accommodating and happy to give both food and drinks recommendations. Even on the super busy days, they do their job with...

Went to the boathouse with my family over the weekend and it was a lovely time, the food was just as amazing as the deal, a whopping 50% off over January. I also helped myself to a couple of sloe slippers and enjoyed the view...

Absolutely useless and rude staff. Walked in, asked if they where serving food and got looked at like an idiot. Rude bar tender said yes, go sit upstairs. Sat down, looked at the menu and decided what we wanted, went back down to the rude...

A very good selection of beer and lager and a great location with tables just feet from the water and very good efficient staff . Order by App or at the bar . Nice inside too with comfy seating. Not far away from Grove Inn...

Was really looking forward to starting my weekend at this place as it was close to my hotel. Poor on every level except the beautiful location. Grumpy, surly faced staff moping about the place.

I really really loved this place! I came with my friend, who I hadn't seen in 18 months, for lunch, and it made for the perfect reunion. Not far from the buzz of Leeds City Centre, this casual bar offers a scenic view of the...

My twin brother Stephen and I decided to drop by Canal Wharf in Leeds ,lots of great pubs,bars and restaurants here ,the first one we visited in this canal area was Water Lane Boathouse. A very cool looking pub,housed in what looks like a former...

What an amazing venue for our first work social event in such a long time, we all had a fantastic evening sat along the riverside and most stayed a lot longer than they had initially thought they would, we had perfect weather, the atmosphere was...

I have just been diagnosed with type 1 diabetes and the service has been so accomodating, especially from Marc at the door.

Water Lane Boathouse on Canal Wharf is a very good pub that offers an excellent food and beer range and is one of many pubs and bars around this area of Leeds. A bi-level pub in the canal area of Leeds and one of the...

The most unprofessional and unhelpful staff I’ve ever come across, I’m not usually one to complain or write a review but this could be the worst service I ever have experienced. We were told there was about a 40 minute wait on food and drink,...

Great water front bar for drinks. Plenty of outside seating in the glorious sunshine with plenty of choice for drinks from the bar - all ordered via an easy to use app - with quick service and clean environment - well worth a visit when...

Went down to water lane for a couple of after work drinks and to watch the England match. The host Caitlin was great, sorted us out a table straight away even though we hadn’t booked (best table in the house also.) Drink service was fast...

Not even worth going here unless you like massive waits and paying twice for items you have already bought as it’s that un organised it’s massively under staffed massive wait for simple orders then get your order wrong made me pay twice for an order...

It was fairly busy when we went but were immediately seated and everything helpfully explained, including that they were a couple of staff down that day. Nice location and decent service considering the staff shortage, would go again. Food looked good too.

Understaffed, overpriced and just not very good. Totally unprepared for post Covid ☹️ Shame as it has so much potential.

Popped down to water lane boathouse over the bank holiday weekend and we had a lovely evening. The queue was quite long when we arrived (not surprising as it was such lovely weather) but we got seated pretty quickly! App was easy to use and...

Good service staff very attentive. Good veggie options lovely food. Digs made welcome too! Great outside space.

Great night despite the awful unseasonable weather, even by Yorkshire standards! We were a party of 25 celebrating my retirement, we were outside in line with current Covid restrictions and we were a bit giddy as it was our first time gathering as a group...

Came down for a drink and food earlier this week, really friendly staff and great beer ! will be coming back more frequently :)

Attentive staff and lovely food punctuated a lovely evening out with my girlfriend. 10/10 would recommend to a friend.

Went for a lunch and there is a beautiful outdoor seating area, good selection of drinks and was great spot to catch up with some friends after a long time off

great food and service with a lovely location looking over the canal. Would recommend anyone visiting Leeds on a summers day

Passive-aggressive staff and a ridiculously long wait for drinks. Save yourself the aggro and go to one of the nicer bars across the canal (Craft Asylum #1, for example).

We had to wait in a queue despite it being a rainy Wednesday afternoon to enquire if there was a table. We then had to download an app to order. I have to say though, lovely bar, excellent location and quick service once ordered. Maybe...

I came in for lunch with a friend and we ordered two burgers, I asked for mine with some off the toppings removed, this was written down and taken to the kitchen. My burger arrived with the toppings on, so i flagged this up and...

We booked a table but the queue was disorganised with no staff available, and we ended up being late for our table slot through no fault of our own. Eventually after 10 minutes a staff member told walk ins to queue else where and we...

What a beautiful spot for pizza and drinks! Sat along the riverside for a few bevs with friends for the first time in what feels like forever! The views especially at sunset are really special! The vegan aubergine pizza is truly delicious and goes to...

Visited water Lane boathouse today with some friends. Unfortunately, the weather was disgusting but we were lucky to have been given a table under cover by the lovely bloke hosting on the door. Everything was easy to order through the app and our drinks were...

Me and my wife called in last week after hearing from friends that they had such a lovely time here. And I'm happy to say that we experienced exactly the same! The host was welcoming and accommodating. The app to order on was easy to...

I have been a few times to waterlane bout house, its location is second to none. It’s a shame that every single time we’ve been we have been treated as if we are inconveniencing the staff but turning up. I have always worked at bars...

Had a great afternoon at the boathouse Leeds, couple of pints, wonderful pizzas, felt very relaxed and well looked after, all the staff were very pleasant and helpful especially John who was front of house and never seemed to stop working. This visit was particularly...

Visited yesterday with friends to celebrate a birthday and must say we all had a great time ! We were seated quickly (gorgeous table by the water) and made feel so comfortable by the lovely girls on the door. Staff were really helpful and lovely...

Myself and my friends came here after one of us submitted her dissertation - we were asked to leave because we were ‘too drunk’ and ‘had done cocaine in the toilets’ - this was completely incorrect as we had had a couple of drinks each...

I came in on Saturday midday and I received a lovely warm welcome. I hadn't booked a table but the wonderful host (i didn't catch their name) fit us in even though they were quite full. I had trouble downloading the app due to my...

I'm all in favour for establishments following government guidelines but this is just a total unnecessary overreaction. Temperature checks on arrival, track and trace details, hand sanitiser before you go in. I understand these rules are a requirement (to a point) but what I don't...

The staff were lovely and very helpful from the get go. The place felt very safe and handled the covid restrictions really well. We had a lovely table with a pretty view out onto the canal. We went for drinks but did get a side...

Obviously things are a bit different at the minute, but we had a lovely couple of hours here. I've seen some other review moaning about having to scan a QR code and order and pay online...but I really think that review is picking faults that...

The wife and I called here for a drink after shopping in Leeds, we just wanted a drink in the sun. On arrival we were shown to a table and told we needed to do the QR code and drinks would be served. So we...

Went out with work in the afternoon for a few scoops and a pizza. I don't normally write reviews but I was compelled to after this glorious Guinness drinking experience. Service was extremely good, friendly staff and the Guinness I ordered and drank was absolutely...

My missus and I popped in last night for a little late night drink. Absolutely lovely inside and was able to order really easily using their app. Very well looked after by a lady called Rachel, she was very funny. Thank you :)

Great place to eat & drink. Good social distancing rules in place. Have availability for walk-ins and fab burgers.

Spent a few hours here this last week, really polite and pleasant staff, really quick and tasty food. I always enjoy my visits here.

I am only in Leeds for an afternoon. Thought lunch on the quay would be lovely in the sun. I queued to get in no probs. Was told I had to go upstairs. I asked for a spot outside or downstairs as I had a...

We had the best table by the canal, such a lovely view! The food was AMAZING!!! Everything is very covid secure, we were asked to sanitise before entering and everything was clear. No issues ordering and I quite liked the app! I can't wait to...

OK so great place.. staff are sound. Table service worked great. But.. 6.50 a pint is a joke.. I get you are looking to cash in post lock down but last time I checked robbery is still illegal (even in daylight) Try not to take...