Caffe Nero in Leeds

Slow service, 2 staff members in and even though 4 people waiting one staff member was just tidying around. If someone had actually taken my order, or acknowledged me I might have actually waited in here. Poor service.

Rude staff, cups dirty, tasteless ham and cheese toasties what a waste!

Classic coffee in a noisy but friendly atmosphere

It's ok. Staffing could be warmer and service a little quicker but when it arrives it's good

Ordered a vegan sandwich and was told that I'll will be served to my table in few minutes but waited for almost 20 mins until I asked them about it. The server realised that she forgot about it and served me a soggy roll which was sat in the microwave for all that time while also denying me a refund. P.S if it's too difficult to memorize all the order given how busy it gets and the human error nature of it , just get a TICKET MACHINE!!! for the items ordered.

A nice cafe I regularly come to. The staff are generally very nice and remember my order, with Giuliana being exceptionally welcoming and a real asset to the establishment and company.

This Caffè Nero is very dirty The toilets are dirty, the toilet brush containers are rusty. Generally it’s not clean. Lots of tables not wiped or cleared. They had a leak in October 2023 and the ceiling has a big hole. Today a man had a dog sitting on an armchair. I do not think this is right. I have seen it before and I feel the staff need to tell him NOT to put his dog on the chair or settee. It is a shame because a lot of the staff are nice but the standard here has changed drastically here. However Caffè Nero have made 3 price increases this year. Disgusting and Disgraceful.

I can’t say enough about the fabulous staff at Caffè Nero! The place is usually very busy with staff hardly having time to carry out all their tasks but the friendliness of the staff and their can-do and above-and beyond-attitude make this a very special place in Chapel Allerton. The coffee is, as you have come to expect from Caffè Nero, really good too!

Always busy. Great atmosphere and decent coffee as well.

Organised chaos. There were no clean cups, had to settle for takeaway cups. Behind the counter was a mess with spilled coffee and other powder (chocolate?) all over the service area.

Terrible service and a very dirty place Staff untrained and do as little work as possible tables overflowing and full of freeloaders (working from home)

Usually pretty busy even on weekdays. I needed to wait around 10mins at a till. Spacious shop and also there are plenty of outside seats. Toilets available too. I was impressed that they had so many cakes and snacks to choose from.

Staffing seems to be an issue here, Although the staff are friendly and helpful especially Juliana. Great spot for a latte. Ps could do with a make over 👍🏾

So grubby today, floor was filthy but not only that dust and cobwebs on light fittings, staff hand soap dispenser and the male toilet looked like it hadn't been cleaned for months...

Lovely cafe with great service every time I come in! Kate, who was a trainee when I first asked her to make me a ice chai latte said she didn’t know how to as they didn’t serve it and just improvised. She offered to make it again if I didn’t like it but I loved it!! Turned out amazing! 10/10 😋

Staff lovely- great coffee. Short staffed - often 2 people . Long queues. Air conditioner not working. Toilets disgusting. Look of store outdated. Furniture- some chairs torn. Staff being showed at by customers due to long queues and waiting ( 15 mins approx) to be told x item nor available.staff not allowed to put a notice telling customers that equipment is broken eg hot water. Company need to change their policy - not fair that Staff are having to face anger due to companies decision!

This used to be a great place..Sadly post Covid all downhill..The tables are overflowing ..Seldom cleaned..Toilets are filthy..There is a lack of staff,and are poorly trained,Lairy and entitled..Very poor

The shop was good but there was a creepy white middle man sitting there on Sunday afternoon 06/08/2023 who looked rather suspicious

Messy tables and sometimes only one staff luck if it's two staff. Need more staff somebody to tidy up. Only interested in making money as people have done reviews months ago and nothing's been done.

Wait time too long, had only one person attending to clients for a while during rush hour. The chai latte was average but the vegan cheesecake was good.

The most beautiful barista there it’s Athena she make always nice drinks for us that’s why we go to Nero she have nice smile so if she no there dont go:)

The inside was as good as usual but we sat outside and the floor was dirty.

Not really one for chain store coffee, but this blend is actually ok. Even better with the 25% off being offered

Usual Nero, they make coffee nothing special but a lovely atmosphere and area. That only reason for s 3 *

Its okay. Coffee and toasties were what you'd expect but the place is dirty and from the tables to the toilets and even behind the counter looked like chaos

I had a pistachio latte which was so good. If you like salted caramel try their brownie.

Strong and nice Americano coffee.

Great coffee....staff.....always changing ...disorganised

Love z visit to z Cafe Nero when the Coffee is free with my vitality App. Thank you

Pull your finger out Caffè Nero a chain as large as this should employ enough staff to have someone cleaning up and making sure the cafe is presentable at all times. Called into the Chapel Allerton branch today where there appeared to only be two staff working. The seats were covered in crumbs and there were two pieces of cotton wool which looked like they had come out of someone’s ears, on the floor next to us. Other rubbish was also on the cafe floor. My friends spoon was grubby and one of our saucers was chipped. All in all other good enough for the prices you charge. The lad that was working also looked like he could do with an iron running over him.

I go in most weeks I have never paid for marshmallows to go with the children's hot chocolate Why did I this week have to paid 45p each for marshmallows in children's hot chocolate Regards

Due to the cost over coffee and cake for two people now exceeding £11.00, we do not go as often. This particular outlet had very slow service and the cakes were very dry

Another business which apparently regretted their rather stupid decision to go 'card-only'. It is what it is. Service is pleasant, coffee consistently good. Some outdoor seating when the weather is good.

Lovely staff, very helpful. Very nice atmosphere

Always a great welcome from Simone and her friendly and hard working staff! Good coffee and good atmosphere.

Went to cafe Niro this afternoon. Haven’t been to one for ages. Was served by the most wonderful Jake. Friendly , with a fantabulous smile and courteous and an absolute energy.. It’ was lovely to have a young person who has the emotional intelligence and smile to ask how you are and do it with professionalism and care. Thank you Jake for serving us today and adding joy to our day.

I was at Caffè Nero, Chapelallerton, today. The best coffee and great customer service from Jake who was friendly and welcoming and made us feel that nothing would be too much trouble. Will definitely be visiting again soon!

Bought two panini’s cheese and ham amongst other things I could have eaten a slice of bread and butter and it would have had more taste to it cheese was sparse infact that sparse I couldn’t see any, ham was sliced so thin if I had ripped an hair from my head I could hide the ham behind it Only plus is the latte so if your thinking of ordering food from here i wouldn’t bother.

Busy chain coffee place, some outside seating, sometimes queues but good service.

Nice coffee shop to meet up with friends

The 1 star is for the primary reason that this is a coffeeshop, and the coffee tastes like drain water. I'd rather fill a cup with my dead grandads ashes and drink that, than get products from here ?

Nice spot in chapel allerton, staff friendly and plenty of room inside.

Excellent coffee and the Black Forest Roulade is worth dying for.

They hardly ever answer the phone and hardly ever have there Uber app on or stock in ! One day the took the photo e off the hook for a full day !

(Chapel Allerton)Don't order a delivery from here! I did via Uber Eats. The coffee was badly made and they had not heated the sandwich which i had requested.This is the second time now! Poor. The other branches in Leeds centre are spot on every time!

Staff are very hard working, can see a huge store only two people on shift with a line out the door. Coffees are always delicious.

I am very disappointed and put off by my recent visit to this cafe nero branch I visited with friends one of whom Is disabled with visual impairment. I was conveying the disabled friends order to the staff member on shift Georgia. She was rude and impatient. There was no queue and we were the only customers at the till that time. She Misunderstood the order which i had to clarify. She snapped to ask me -is that regular or large ?whilst reaching for the regular sized cup.i confirmed the order as a large.Beyond this point, her whole demeanor was rude, looking out of the window whilst preparing the drink, her face was off her tone was off and she didnt speak to me again, rather than speak to me about the additional orders she spoke to her colleague who stepped in and he served me. I ordered three different drinks in total. In fact my large latte was half full so more like a regular drink. The experience was very underwhelming. The demeanour and attitude of this one staff member Georgia ruined my whole cafe Nero experience. We sat for a short time and left feeling terrible. Awful customer service

Constantly understaffed, existing staff stressed out, massive queues, closes at 4:30,area manager not bothered by the look of it. It’s a shame

Poor chaps were short staffed. The place was not looking spin & span as it normally is. Could do with a refit as it's looking tired & grubby.

Friendly staff, requested table to be cleared and they complied. Coffee tasty.

Rude staff, don't use your vouchers here. They reject what I had with awkward reasons, when no problem in the city centre brands.

Very good quick coffee and scone stop in a busy morning.

Charlotte made a lovely frapachino

lovely and relaxing great staff as usual

Great coffee but always a bit untidy and tired looking _ Shame

Appalling service today at Chappel Allerton Supposedly luxury mince pie was hard and cold as was the staffs reaction when I took it back. A simple apology when finally giving me a refund would have been nice

Normally quite good but today three attempts for one coffee

Very nice but noisy sat outside.

Allways a grest coffee here. A livley social area.

Excellent cortado .not enough illuminated

Lovely coffee shop always busy great service

Always prompt and happy to help. Never had a bad drink from here and the queues are well managed. Great Caffe Nero in a lovely location.

Service is usually very fast and the staff are lovely and very helpful.

Nice cafe to meet up for a business meeting or social meet up

Safe coffee experience... Always better served in a mug

This place is amazing nice coffee and must try their carrot cake love it. Staff is really nice and friendly.indoor and outdoor seating area fantastic.

Sorry, but I'm not getting out a card for a cup of coffee. Had a long wait only to have my cash refused.

Staff are great, very polite and Covid safe, plus nice outdoor seating area.

Couldn't give 5 stars as no apricot croissants.

The staff were really friendly and the coffee was delicious

Clean and tidy appearance and good social distancing.

I was served by Louise who did a fantastic job of taking our orders and letting us have time to decide what we wanted. Louise had a calm manner which put us at ease. As the queue got bigger later on she was great at letting us have our spot and time and not rushing us. Wonderful

Overall fine. But one young female member of staff not smiling was a bit rude. Visit was last January hopefully she will have learnt

I have had a shocking experience in my local cafe Nero which I visit multiple times a week. I was uncomfortable with the way she spoke to a member of staff and found it very patronising. She then tried to justify this by advising it was his first day back after several months. I then replied that regardless I would always ensure I was respectful and polite to my colleagues. She then became very annoyed and was huffing and puffing around which made me feel very uncomfortable. I then asked Simones colleague for the cake at the back of the cake stand as that one looked particularly yummy! She then abruptly interrupted to check which cake I wanted and advised “that would be the one I would be getting anyway because they are in date order” I again found this rude and unprofessional to speak to a customer in this way. I was extremely embarrassed and upset for both myself and her colleague. When I was paying I decided to ask her colleague for her name as I wanted to let head office no about this shocking experience. Simone must of overheard and charged over stating “my name is Simone and I am the manager”. I’m not sure why she wanted to let me no she was the manager? Or if this was her way of justifying her unacceptable behaviour. I was very confused as to why she stated this. Cafe Nero has always been my first choice as I love the coffee and atmosphere here, however sadly from now on I will be visiting the Starbucks next door in future.

I have never received such poor customer service in my life. As I was in the que I noticed that the manager Simmone, was being extremely rude to her collegaue, and was speaking to him in a very oppressive and derogatory manner. This made me feel very uncomfortable to say the least. Simmone was unhappy with how abu was serving the customers, and advised him that he was to slow, this was addressed in front of the customers. I found this was very unprofessional and felt the matter should have been discussed in private. Abu was clearly uncomfortable and under pressure. This was evident as he then apologised to me and said "sorry this is my first day back in five months". I reassured him that he could take as long as he needed. I then asked abu for a cake, and requested one at the front, due to the others being broken. At this point Simmone aggressively turned around and said "good that's the one you would have got anyway". I was shocked by this confrontation and felt quite embarrassed. I asked Simmone why she was dictating which cake I could have, this seemed very unusual. Simmone said this was because "the others were frozen". It concerned me that frozen cakes were on sale. I felt this was an excuse to disguise Simmones controlling behaviours. Simmone then proceeded to be confrontational with me. At this point I asked for her name, as I was planning to contact head office. Simmone replied " I am the manager". I had to clarify that I did not ask her job role, I asked for her name. Simmone then sarcastically apologised, whilst laughing to herself, and muttering under he breath. I feel extreme empathy for anyone who has her as a manger, if this is how she speaks to her colleagues, in front of customers, I can only imagine what goes on when no customers are present. I am of a view that Simmone needs to go on a management course, this will enable her to enhance her communication skills, management skills, and ability to manage complaints in a professional manner.

Coffee is good but staff friendliness could be improved.

Love Nero on boar lane in Leeds

Staff not very welcoming and too pricey

Really busy and long queue. One barista happy and smiley, ours unfortunately gave no eye contact and had a very unhappy face with everyone she served!

Don't go if your in a rush,however coffee is good .Try to get the comfy chairs before you queue

Friendly service but a bit slow today; generally quicker when more staff on. Convivial atmosphere for chatting, reading, computer or people watching!

Fantastic, friendly staff in a lovely spot.

My Granddaughter love me to take her to cafe Nero

Good coffee and cake although cake a little expensive

Good coffee and easy to get a table

Relaxing venue to chat with friends

Like all Nero's Excellent coffee

Coffee average nice lemon muffin

Always go here before work cheaper than Starbucks and more flavours for my hot chocolate

Coffe is great,, really friendly staff amd overall a welcoming atmosphere

Best coffee you can get on the high street, simple as that.

It's ok, the staff are nice but often the milk is over heated.

Shocking service! They put the remains of another customers latte into my flat white!!

The most pathetically experience ever. I've order a mocha frappe and the price was 3.70 pounds I've been asked if I want cream on top and i said yes. When it was time to pay i paid 4.30 due they charge the cream without warning is going extra or been seen anywhere in the price table. Nowhere in the world they dont charge the cream. 2.79 is the larger mocha frappe in Macdonald's no extra charges or hidden ones. So now you know if you wanna safe nearly 2 £ where do go. As far as the service is like hiding from the customers with these prices.

Excellent place, great coffee and good food as well. My Only Criticism is it’s always freezing in Caffè Nero. Please SORT THIS ASAP

Usually very friendly staff but today I've been humiliated and embarrassed by a staff member loudly calling me distrusting in front of other customers, for giving my dog water from a glass, then he made an elaborate gesture of throwing the remaining water across the pavement,calling me further names. They welcome dogs and dog owners money but do not provide water for canine guests. I feel totally embarrassed and would avoid this Nero in the future. This would be the same member of staff who told my teenage son he had beautiful eyes, which he found embarrassing also.

This is my favourite Cafe in Chapel Allerton. Staff is nice, friendly and do their job well even when is busy. I love the atmosphere and sitting outside on a sunny day is precious.

Ayer fui a tomar un café y, a pesar de estar muy ocupado, me sirvieron muy rápido. Acababa de descargar la aplicación Caff Nero en mi teléfono y los nuevos clientes obtuvieron una bebida gratis con la descarga (cualquier bebida caliente, no solo un té o café básico). Sin duda volveré aquí para mi café de la mañana.

Standard café chain branch. Reasonable stuff, pleasant and efficient service.

Enjoy the coffee friendly staff