Costa Coffee Merrion Centre in Leeds

I got the zinger burger and i was very dissapointed. It had no spicyness or flavour and was lukewarm.Expensive for fast food as well

Absolutely disgusting fries saltier than the sea dry shrivelled up chicken and a filthy table. Will never have anything from this food chain ever again.

Firstly the customer service is very poor. I ordered a box of 20wings for dine in and the number of wings was less then it was conveyed to the manager and he was in a stand that the customer is lying. The staff was very rude to the customer as i even asked him to come and check whether the quantity is there or not. He the person in manager post in the night is very bad in customer service.

Good place to get a quick known takeaway!

It's a KFC you know what to expect although I would say this one is a little dirtier than others I've visited

Chicken wasn’t good very poorly cooked. Was pink inside. Wasted time 35 pound for a party box 🤮🤮🤮🤮

Worst KFC I have entered in Leeds. - The box was scattered inside and everything looked out of place. - I nearly left without a drink I bought and was not called back. I just got the box with no drink and they were comfortable with it. - Quite unfriendly atmosphere to be honest. Everyone looked at me like they just wanted me to go (maybe because it was closing hour and they were tired). I don't know if this is how it usually is because it is a University environment, but I genuinely did not like the atmosphere and service rendered. The one at Kirkstall is way better. The food is delicious though, especially the chips.

Food was fine, some of the other customers very sketchy, toilets were an absolute mess - the sign lies Service and food was fine

Got food poisoning. Avoid. Also missed out half my order

Customer service is great. Than you omar

Manager scolded employee for giving me water from the soda fountain telling her it’s KFC’s policy to only sell bottled water. Manager also stated to me the claim their water that runs through the soda fountain isn’t filtered. I can see charging for a cup but making patrons buy plastic water bottles seems absurd!

Kesar was a top tier server. I had specific requirements for wings and the pieces of chicken which he helped with straight away with no hesitation! Honestly top tier! 👏🏾💪🏾

Refused to take Scottish £10 note ask to speak to manager said manager was on break then 2 other staff came out trying to act as bouncer's I wasn't cheeky to staff but i pointed that bigoted not to take Scottish money

The chicken was not crispy at all. The staffs need to work on it.

Woke up this morning now have food poisoning

Serves most disgusting version of KFC!

Food is very bad quality, they can’t even do gravy right! The manager threw my change at me after I complained that I had been waiting 30 minutes and hurled verbal abuse at me and my mother… avoid at all costs

Don’t normally use this place as it is terrible but my child wanted kfc for tea so our usual wasn’t available so we chose this place the chicken was Sahara desert dry and obviously wasn’t fresh seemed reheated or had been under hot lamp for hours the hot wings weren’t chicken more of a quail size wing it’s my fault I know how bad they are there if this review stops one person getting ripped by this place and there lack of care for the food they produce then I will happy

Bad quality, dirty tables, unfresh potates, cold sandwich. Bad experience

Manager put the phone down on me twice. Was very rude when I was making an order and opened for customers 30 minutes late. Terrible from the manager and staff. Would not like to encounter any manager or staff like that anywhere else

Customer service its very bad , they should all be replaced

Shared toilet. As only disabled and another.... Fries bit too much pepper on now...

The people at the till do not care abojt helping the customer at all, I asked for help to use my student discount offer and the people at the till ignored and said they would sort it out. Come to collecting my food and they all of a sudden don’t know what my order is. Awful service from all the people working the tills as they hate doing any work and just gossip non stop

Food poisoning. Would not recommend

It's a fantastic spot for dining. Stopped by for lunch. The food was pleasantly warm, just as one would anticipate from KFC. The restaurant was immaculate, with staff diligently clearing tables, which is typical for a bustling city centre eatery. My visit left me without any grievances, and I would suggest this specific location to anyone craving chicken in the city centre.

Nice, tidy place. Quiet enough to enjoy my meal.

Food was good and people were nice! Good quick spot for chicken!

Very dirty , people not take the tray and waste after eat

🌟 Review for KFC Merrion Centre, Leeds Title: “Disappointed Non-Halal Eater” I’ve been a loyal KFC customer for years, but the recent shift to exclusively halal offerings at the Merrion Centre location has left me feeling disappointed. While I respect the diverse dietary needs of our community, it’s essential to consider the preferences of all customers. 1. Variety Matters: KFC, please recognize that not everyone prefers halal options. By limiting the menu to halal choices, you risk alienating a significant portion of your customer base. Variety is the spice of life, and having both halal and non-halal options would cater to a broader audience. 2. Transparency and Communication: Transparency is key. KFC should clearly communicate the change to customers through signage, online platforms, and staff interactions. Non-halal eaters deserve to know what’s available and make informed decisions. 3. Dedicated Non-Halal Section: Consider creating a separate section or counter for non-halal items. This way, non-halal eaters can enjoy their favorites without feeling like an afterthought. It’s a win-win—halal customers get their choices, and non-halal customers feel valued. 4. Rotating Specials: Why not introduce rotating specials? Feature non-halal items on certain days or during specific hours. This approach maintains inclusivity while allowing everyone to indulge in their preferred KFC treats. 5. Customer Feedback Loop: KFC, actively seek feedback from your non-halal customers. Conduct surveys, engage on social media, and listen to their concerns. Adjustments based on customer input can enhance overall satisfaction. Remember, KFC, it’s essential to strike a balance between catering to specific dietary needs and ensuring that all customers feel welcome. Let’s keep the finger-lickin’ goodness accessible to everyone! Note: This review reflects my personal opinion as a non-halal eater and does not intend to offend anyone. KFC, please consider the diverse tastes of your loyal patrons.

Always like a KFC and this one is no exception Seating area is a little small for the volume of trade

Another great KFC, tasty, hot & fresh chicken, nice balance of pieces and friendly staff Service was prompt in person & on their app Clean toilets too I will use again

The chicken meal deal is just too delicious.

Serves the typical great KFC food, always receive my orders quite quickly and staff are nice.

One of the better ones, KFC are a bit on the greasy side in a lot of places

Now it's offering halal items, excellent location

My burger was cold, I suffer with anxiety, took a lot for me to speak to someone to be told they can't refund me with two different excuses as to why

Loved it and the food was well cooked

Friendly and compassionate staff. Nice food and an overall good experience.

Fast service but not so friendly

Hot wings are particularly small from this branch

Food is as you expect and always to the required (high) standard, but the staff are super friendly and helpful, making it a pleasurable experience

My mates went Friday and they being sick since they got food poisoned I definitely do not recommend it to anyone who doesn't want to get food poisoned

Do not order from here. Not through delivery and not in person. Time and time again, they'll give you half your meal or the wrong order entirely. Just save yourself the hassle and find another KFC

Food experience is alright however service can be slow and the atmosphere isn't best due to the sticky tables

Disgusting service . Manager is a joke !

Packed out . Food is just fast chicken.

Will definitely not be going back the place was dirty tables full of rubbish and staff very rude

The service is fast but you have to ask for everything that is missing from the order.. 😂🤣 This is not only for me, I see people going back for the missing item..

Food wasn't too bad apart from a couple of the bones were bones were broken and the marrow had leaked, but more to the point when I went in the toilets were broken to all apart from disabled people....... Not quite sure how that works equality and all. But hay ho good job I have a bladder of steel.

For starters KFC is amazing, secondly, the portion size that they give you is way more generous than other KFC stores and the staff are kind and generous too.

It’s the second time they miss something, idk what they are doing in their!?

I love KFC but this was greasy. We had to clean the table before we could sit down as did others too. Walls look gravy stained and the stickers look tired. Looks like someone's been trying to pull them off. Never helps when you get foul mouthed idiots either, that's no fault of the staff by the way.

Tables dirty,no tissues in holder

Food was really nice however they got my order wrong and I didnt notice until I got back. Small KFC and pretty crowded but not a bad atmosphere. Service was decent its just the fact they got the order wrong that has marked it down for me.

Re fried wings ! The one in train station is way better !

Chicken was definitely tortured before slaughtered.

Its near my university ..Nice staff

There are too few people, and the others are ok.

I decided to have KFC today after a long time and it turnout to be the worst meal I have had in while. Ordered a burger it was literally a chicken strip treated as fillet burger. The only positive side was the chips. Never going back to this place again

I had ordered 9 piece wings but got only 6 which is totally not good on service

The place is not too big, Food quality are general, try to order dinner deal which was reasonable price only £6.99 for two people(two chicken burger, two chip and 4 chicken wing).

Got boneless banquet delivery and got the smallest portion of food I’ve ever seen

I think they don’t serve fresh chicken looks so dark and it’s so dry like they’ve refried it is not nice at all I won’t ever come back

Food was good piping hot and tasty, however, it’s summer now so why no air con? It was like 28 degrees outside and inside was even hotter. Didn’t make for a comfortable eating experience

Decidedly average, but ok after a few pints.

Staff there is really well trained. 😊 many thanks

Most disappointing 'meal' I can remember eating. Smallest and most unappealing portion of chips I've ever seen. The chicken that made up the burger was a single mouthful in the middle of a tasteless bun. Nothing particularly wrong with the mayo of lettuce. Still hungry.

Food was good, however the place was untidy. Staff looked like they could barely keep on top of demand, tables weren’t cleaned (had to do that ourselves), toilet was shockingly dirty, ended up asking for take out bags so we could go eat elsewhere as it was just not great. The demand has clearly outgrown the space - it needs to be bigger and there are plenty of bigger empty restaurant sites near where KFC currently is to cope with demand.

My daughter & I recently went to KFC after we had been to the cinema. It were a late Sunday afternoon. When arriving at the restaurant which were fairly quiet. My daughter & I found a free table so we could sit in. Unfortunately the table and seats were dirty. So that day I had some hand wipes on me and some tissues so I wiped down the seats where we were going to sit & my wipes were black with dirt! And when I wiped to dry the seat with my tissues that were also black with dirt! When I approached the counter to order my food there were 4 or 5 members of staff behind the counter who were not particularly busy. I placed my order and asked the member of staff if they could wipe my table down. Which they did and then the member of staff went on to clear a few of the other tables and wiped the tables off. I went to get mine and my daughters order which wasn’t served to myself on a tray they were just handed to me. And I had to go and ask the member of staff for a couple of hand wipes. When my daughter had finished her meal and she opened the hand wipe it were dry so I gave her mine and I used one of my hand wipes. The moral of this complaint basically is that this KFC establishment needs to have a secret shopper and witness what exactly the staff are not doing and what they should be doing. Plus I also think this establishment needs to have their hygiene ratings reviewed!!

Gravy today was think and banging 😂

This food was horrible the wings were sooo oily. It felt like they just dipped them in oil and out for some reason. My stomach feels so weird after eating only four peace of wings KFC you guys should fix this

waited 12 minutes in an empty kfc for two hot wings. Hire actual employees instead of students and see the difference in speed. absolute shambles. disgusted and disappointed. the colonel would expect better 😡

I waited 25 mins for a bucket for one. About 10 customers came in after and got served before me. 3 rounds of fresh fried chicken came out, yet I was told my order was waiting on chicken. After a while the staff knew how long I'd been there and wouldn't make eye contact. So I strenuously complained and when my food finally arrived it wasn't the temp of chicken fresh out of the fryer. Will not be using that store again

Can get quite busy but was fairly quick service when I went in. Just couldn't get the app working.

There were 5 errors. 1.order two chips but got one which was a very tiny portion. 2.Ordered 6 hot wings but only got 4. 3.Ordered fillets but didn't receive any. 4.Ordered a side breast and breast but got two side breast. 5. Ordered blackcurrant drink but received a Tango. This was resolved as it was noticeable. To top it all, the person that served did not appear to want to break away from what she was doing in order to serve us. Her facial expression said it all.

As a regular customer at KFC in Merion Centre, I am disappointed with the quality of the food served. While the customer service is good and the place is tidy, the ordering screens often don't work, and the chicken is always overfried. The twister wraps are also not meeting my expectations, and the recent Colonel's 2 pc original recipe meal I ordered contained two very small drumsticks, leaving me feeling like there was no value for money. As someone who enjoys fried chicken, it is disappointing to see that the quality of the food has not been up to par. I hope that KFC in Merion Centre takes this feedback seriously and makes the necessary improvements to provide a better experience for its customers. Overall, I would recommend looking at other restaurants in the City Centre area for better quality fried chicken until KFC in Merion Centre can ensure consistent quality in its food.

Great service and friendly staff. Perfect for quick bites, alone or with friends and family. Attention should however be directed to cleanliness.

Good service after late night visit, food hot.

Not so much fast, but tasted nice.

Food freezing cold, asked for no mayo on one of the burgers and as i checked it found a hair! The burger wasn’t even a burger just a ball of burnt chicken! Bread hard! Horrible

Came in at 9pm on a Monday. Dead quiet, but nowhere to sit as every table was filthy - food and trays left everywhere. No receipts in the self-service tills. Not given wipes with meal. Food was still decent as you'd expect from a KFC, but make sure you order to takeout, as it's disgusting in there.

I ordered a snack bucket and they gave me a 5 chips and a popcorn chicken

Rude staff, inedible chips and flavourless chicken. The only thing halfway up to the normal standards of KFC is the burgers. This store needs a review. I highly doubt they are following KFC's processes correctly. The lowest quality I have ever had from any major fast food chain.

Service slow nearly 15 mins service, tables were filthy. Food was boring.

Shambles, dirty, toilets flooded, reported it no one went to clean it before we left. Service shocking had an issue with online ordering and no one had a clue

So, pretty basic KFC. Friendly staff, clean floors and tables and fast service. The only problem is the spacing, many people including myself found ourselves waiting either outside or stood up waiting for a space to sit. A second floor would be ideal. Otherwise, everything was just as it should be. Would recommend when it's not busy.

It's a very nice place, the staff members looked after my order very well...

All stood about talking not serving customers. Put the wrong things in the order

There's one guy that works there, wish I knew his name, but he's always quick on getting the orders done. I literally go to this KFC for his service. You order, BAM! It's ready. As long as this guy's here, it'll be the best KFC for miles. True perfect employee.

Food was good kfc is kfc ate in was clean in the seating area. It is a bit overpriced for what you get but tasted good used self service screen only problem is no table service like it says on the screens

Only received half of our order. Will never order again. Order number 6D74A. Safely served I don't think so as its not served at all. Loads of gravy and nothing to dip in it. Bloody disgrace 😤

Ordered 14 pieces bargains bucket, I didn't seemed to be 14, looking inside the box the majority was wings, asked the lady to check it, without looking she changed two pieces, while eating I intended to eat wings to see how many, ani ate 8 pieces, called to supervisor, he was as rude as his staff accusing me a lier, the worst staff and customer service I have come across. Pls check your orders at the desk before taking it away.

We had absolutely no problems. Really nice to sit in.

Slow service. Couldn't use self checkout unless you were eating in due to no table numbers available. I ordered a wrap and apparently no one knows how to make it because it was burned black on both sides. It was foul all I could taste was charcoal. Photo shows one side but the other was full on burned black!! Won't be back. Overall unhappy.

Not very pleasant experience. our cup was only half full, no tissues were provided - we had to ask for them a totally HIGH worker. the whole place was very dirty - tables, toilet as well. moreover, there was no toilet paper, nor soap. do not recommend.

Best visited off peak because the service can be on the slow side and the waiting area can become congested.

Chilled vibes, good coustomer service.

AVOID!!! Give me and all my family food poising my little girl who’s 7 my son who’s 11 months my child’s farther and myself we found a hair in our food also found raw chicken complained about it and the manger said we already complained about the hair and to F off.. and that it’s “NORMAL” to serve raw chicken… if I could give a zero star for everything I would it was even dirty inside

Filthy. One toilet for the restaurant. Tables uncleaned and floor covered in food. Grim.

Ordered the wings, and they were raw. Pink meat. Uncooked. Not good.