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4,05

Based on 63 opinions finded in 2 websites

3.6Ambience3.8Cuisine3.5Price4.2Service
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Nº 1225 in 2148 in Bristol, City of

Nº 115 of 241 British in Bristol, City of

CUSTOMERS TALK ABOUT DISHES WITH..steakcooked

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Restaurante del Marriott Royal, carta amplia para cenar o picotear, menú infantil de 2 ó 3 platos. Buenas sopas y fish and chips, reconfortante tras un día de caminata por Bristol. Cerveza local de barril, merece la pena probarla. Servicio muy atento y amable, personal español (todos dispuestos a ayudar, gracias).

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Viajar es el mayor regalo . 2018-05-01

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El personal amable y servicial y la comida era de primera clase. Recomiendo encarecidamente la grupa de cordero. . . ¡perfección!

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maggie s . 2017-11-30

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NO visitas! ! ! Llegamos y no tenían suficientes menús, así que se esperaba que compartiéramos 4 menús entre los 9 de nosotros. Luego esperamos más de una hora para que llegue nuestra comida. Yo y otro miembro de la familia pedimos bistec medio raro y resultó bien hecho, muy difícil, las patatas fritas no estaban triples pero ricas y no crujientes, la salsa de peppercorn era extremadamente salada. El pescado que tenían otros miembros de la fiesta estaba bien cocinado, pero la salsa no tenía sabor. Los postres estaban bien, pero obviamente no recién hechos, supongo que de un paquete, ya que eran de sabor artificial. Honestamente sentí lástima por los camareros que hicieron todo lo posible para lidiar con la patética comida que nos sirvieron. Dudo que el restaurante cambie y mejore ya que son parte de una cadena de hoteles, por lo que probablemente tengan un flujo constante de clientes. Con toda la comida increíble que está disponible en Bristol, ¡vete a otro sitio! ! !

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Stephanie B . 2017-10-28

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Desayuné en el Walter's Bar and Grill en el Bristol Marriott Royal Hotel. Pagué 10 por el desayuno como lo compré con la habitación, de lo contrario el costo es de 17. 50. Encontramos el desayuno nada muy especial (el café también era demasiado débil) - en retrospectiva, debería haber ido a caminar y comer en uno de los muchos cafés en las áreas que desde abierto desde muy temprano.

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Andrew . 2017-10-25

MORE AT TripAdvisor

Comimos aquí toda la semana, el jefe de cocina Graham y su equipo fueron fantásticos con mi dieta de alergia. Les envié mi extensa lista de alergias por adelantado y acordamos un menú muy variado para la semana. La comida era excelente y las sopas especialmente hechas eran deliciosas. También disfruté especialmente el pato y el cordero. Fueron increíblemente serviciales y pan horneado especialmente para mí para tomar como almuerzos de paquete. También preparaban el desayuno para mí cada día para no tener que arriesgar el buffet. Los camareros eran muy cuidadosos, bien informados, serviciales y amables.

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Wren37 . 2017-09-10

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Nice quiet restaurant with comfortable ambience. The food is simply good, not extraordinary neither poor. The service was quite slow that night although they did offer the first course of the meal to apologise for the situation. The staff was very friendly.

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thepianist . 2017-05-27

MORE AT OpenTable

Ordered from the bar menu in Walter's. It's a nice casual lounge area that is good for drinks, but the food was shockingly slow and when it arrived it was overcooked and dry. Some items were missing from what was advertised too, and other things had been added in - which is fine, but it would've been nice to be advised of this. The prices are very high for the quality of food, you're much better off going to one of the local restaurants which offer a far higher standard of food for much more reasonable prices. It's a shame that in a hotel as lovely as this one, they can't get the food right to match, it would be a lovely setting if the quality of food matched the quality of the hotel.

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PoppetBelle . 2017-04-07

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Walters bar and grill was an attractive setting with good food and great service. We were having a meal prior to attending the theatre - it made for a special evening, celebrating a 70th birthday.

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JillG . 2016-11-26

MORE AT OpenTable

Disappointing. Wine not chilled. Waiter did not seem to understand white wine should be chilled. Food v average. No one else there. Very expensive for what it was. We should have eaten elsewhere. Which we did on the next night of our stay in Bristol when we ate 100% better meal and spent 50% less! Would not eat here again.😕

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Jenn . 2016-10-14

MORE AT OpenTable

Marriott restaurants can be all the same but they do try. This is one of that does try. They are standard meals but at this one there is a twist. We had a very good meal. The only issue was my cheese which wasn't local and could have been fresher. Don't discard this restaurant if you are staying it's worth a visit.

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SmilerP . 2016-09-24

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The staff very friendly. But food was slow to come. The cost of some meals was ridiculously high. Sea bass with only salad cost £18 and consisted of 2 small fillets. But overall meals tasted good. Would recommend to couples for a special occasion.

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RitaS . 2016-07-28

MORE AT OpenTable

A delicious celebration meal in a beautifully decorated restaurant with attentive and friendly staff. A haven of cool on a very hot evening. Thank you.

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NaomiP . 2016-07-19

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The location within the excellent Bristol Royal Hotel is most impressive. The menu provided good variety and the food was very good.

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OpenTable Diner . 2016-07-18

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My wife and I received a £25 voucher each as part of our stay at the Marriott. We went for Friday evening dinner and the place was dead. The menu is very limited and very expensive. The drinks were very expensive too with the cheapest red wine being £25 for a Shiraz. My wife and I both ordered a steak at £20 each for a 9oz rump. The steak was well cooked however the cuts that were used were very poor and not very well butchered. Both had gristle all through it and were quite tough. Overall not great. To add insult to injury we were whacked with a very high service charge when the bill came. This was quite disappointing as the service was good and we would have probably tipped this much anyway. Instead it was removed and no tip left Overall, give this place a swerve. High prices, limited menu, poor quality ingredients.

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philipiouk . 2016-07-01

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After a somewhat disappointing stay in the Marriott Royal hotel, of which this restaurant is a part, we were a bit worried about whether Sunday lunch (Fathers' Day!) would be disappointing as well! We needn't have worried! I can categorically state that this was the best Sunday lunch we have had in ages and we eat out quite often. Everything was delicious and perfectly cooked and even the bread was so tasty that we asked if we could take the last two slices home with us, and were given a little plastic box and a paper carrier bag to put it in! The service was charming and impeccable and Klara, our waitress, was lovely. Nothing was too much trouble. We would definitely return to this little gem of a restaurant, even if we don't return to the hotel itself!

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PhoebeK . 2016-06-19

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We visited Walter's restaurant mid-week and it happened to be Steak Night! Situated in the Marriot Royal, in the centre of Bristol, Walter's offers a good choice of menu. Given that it is in the hotel you sense the clientele are mainly from the hotel itself and it was a little sparsely populated. Nevertheless the staff were attentive, helpful and efficient. I ordered a steak, and it was well presented and well cooked, and with 20% off (Steak Night offer) it felt like a reasonable deal. We enjoyed our steak with a good bottle of red; always a winning combination. Walter's restaurant is definitely worth a visit, and you can always visit the adjacent bar for a nightcap afterwards.

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GaryW95 . 2016-05-30

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As we arrived at hotel we had to walk through a plume of smoke as front steps were full of smokers then we were asked if we were guests which we weren't so seemed to be sat at back of Walters grill there was no magical atmosphere

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OpenTable Diner . 2016-05-21

MORE AT OpenTable

I booked Walter's Bar and Grill through OpenTable on Friday for a special birthday dinner for my friend on Saturday night. I know it was last minute but I didn't think I would have trouble finding a restaurant with all that Bristol have to choose from. OpenTable showed that the first available table would be at 9pm. Fair enough with the last minute booking, so I went with it. When we showed up at 9pm the restaurant had 2 other tables still dining but the rest was completely empty and from the looks of it, had been for quite a while. I asked the person who was at the front desk why we had to wait until 9pm when the restaurant was empty. She said it had not been busy all night and did not know why we had to wait until 9pm for a table. The food was amazing and the wine lovely but the ambience was awful. By the time our mains came, we were the only ones in the restaurant, and it is a very large restaurant. How awful! What was supposed to be a fun night out was a bit awkward. I don't mind paying good money for good food but I felt very let down.

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Teresa . 2016-04-30

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I saw the pre-theatre dinner deal on line and thought of giving it a go. What a pleasant surprise we had ! Excellent food - tender steak and cod to die for. Staff charming and attentive. Lemon tart and profiteroles both delicious. Well done.

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OpenTable Diner . 2016-04-23

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Comimos a las 7 de la tarde el viernes por la noche. Tanto la comida y el vino eran caros y no lo suficiente, pero el personal era encantador y muy atento. La decoración era 'SMART', pero no había ambiente prácticamente nos los únicos allí...

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Cheryl C . 2016-04-23

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we hadn't booked anywhere on a Friday night which was a bit of an oversight, and discovered that there was a table available at Walters. I was unaware that it was the in-house restaurant at the Marriot Hotel. This was a bit of a surprise! however we enjoyed cocktails before our dinner in the Cocktail bar and then moved next door for dinner. The restaurant was quite quiet however the service was friendly, attentive and non-intrusive. the menu was a nice selection of modern European food that was sensibly priced. the wine selection was more quality then quantity. the starters arrived relatively quickly and the mains about 5-10 minutes after the starters which was perfect. we ordered a variety of food and we all agreed that the standard was excellent. the bill was reasonable. all in all I will be coming back!

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Otterhound . 2016-04-22

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The booking process was easy, but I couldn't get a slot at the time we wanted (7pm), so we picked 6:45. However, when we arrived , the restaurant was empty, and was empty pretty much all night, so why couldn't we get 7pm? The decor was 'smart', but the music was all wrong - too poppy. The food was OK, but small portions and expensive. The 12% service charge was only paid because how no nice the staff were an for no other reason.

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OpenTable Diner . 2016-04-22

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We ate late one evening whilst staying at the Marriott. The service was excellent, with table service being the format in the bar. Staff were friendly and the venue was welcoming not too formal or too casual, appropriate for the clientele.

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Ltommey . 2016-04-21

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This is a hotel restaurant and our booking at 9.00, nothing available after 7.30 on Opentable, saw one other table occupied in a very large restaurant. Within 20 minutes we were lone diners. Service was superb, food good but no atmosphere. Menu has limited choice.

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gastronaut . 2016-04-15

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We had a Christmas meal here previously and were glad to see they were reintroducing their Sunday Lunches. Its not a buffet. There are 4 choices of meat/fish/veg to cover most traditional tastes. 1 course £9.95 , 2 courses £14.95. We both had starters of tomato n roasred pepper soup and a chicken terrine These were both fresh and delicious. For mains we had the beef which was amazing.👍 served with roasters, cauliflower cheese and yorkie and veg. Really good sized plateful. We never had time for dessert as we were parked on a meter. However if you are dining you can get free parking within the hotel. The service was impeccable and very attentive . Big mention to Heidi who jollied everyone along as she attended to their needs. The whole dining room was very quiet when we went so hoping it gets busier, so they keep it going. Thanks to all and the Chef, its great to have somewhere to go and take friends that i know will be a beautiful lunch. Well done team @ Walters

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vodkales33 . 2016-04-13

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Stayed at the Royal Marriott for a theatre break in Bristol and was very pleasantly surprised by the restaurant. We were one of the first there for tea and had to wait for a while before someone came to seat us but from then on the service was excellent - friendly and quick but not obtrusive. The meal was lovely and v well presented - all in all would recommend.

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HelenS . 2016-03-05

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Service was average. The appetizer course that we had was good, Goat cheese salad was as advertised. The Main courses were average at best. This is not a 4 star experience at all. Oysters were clearly canned, or just not fresh. Steak was okay. BUT the desserts redeemed this restaurant. Have the chocolate and cherry cake, or the tart. Nothing better anywhere!! And that's why it gets 3 stars.

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jnetk . 2015-11-16

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Great food, if a bit on the pricy side, but that is to be expected in a hotel restaurant. The staff are friendly and attentive. Very nice to have breakfast available and the selection was very good.

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Paul W . 2015-09-20

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I booked this restaurant for my husband's birthday. We have a 4 month old baby and the service that was provided to us was great. Friendly staff and food was brilliant.

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Nikaa . 2015-09-11

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Booked this restaurant knowing it was inside the Marriott Hotel but website gave impression it was a bar and grill and a restaurant in its own right. When it's actually the hotel's main restaurant for all of its guests!! Quite disappointed to be eating alongside residents just popping down for their dinner!! Service good, food cooked well but overpriced as nothing special or 'wow'. Wouldn't revisit.

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Foodlover2812 . 2015-08-30

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The restaurant is right off the hotel lobby, which makes it useful for those staying there as it is a short walk, the WiFi reaches and you can sign the bill off on your room. There were plenty of tables and you had the freedom to pick the location and furniture design - not that it mattered to me. The menu was relatively broad and there were lots of things to choose. After a bit of a wait, my food came: the burger was beautifully presented, with the chips in a lovely little side tray. The condiments were on the side and were obviously high quality and the food itself was absolutely cooked to perfection. The meal was rather overpriced and the waiters were a little bit in-your-face, but this is only to be expected in a hotel.

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Sammie-Jo69 . 2015-08-28

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Fantastic staff service that's why we like it here, food abit pricey but service ways makes up for this.

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Waltersgrill1234 . 2015-07-22

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We visited early Saturday evening, during the Bristol Harbour Festival. Although there was a wedding in the hotel, the restaurant was nearly empty. Aperetifs took their time to get to the table after being ordered. Starters arrived in good time and were very good. There wasn't much wait for the main courses and these were excellent as well. I had asked for a glass of wine to be served with the main, but I was half way through by the time it was remembered by the staff. Desert was enjoyed, but coffee slow to follow. Every course received "Is everything ok?" enquiries from at least three members of staff. Food was lovely. Service not so good. I'm not going to rush back.

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SwampDonkey . 2015-07-18

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I was swayed by the value of the early evening menu.<br />Pleasantly surprised by the opulent surroundings &amp; attentiveness from our waiter.<br />Prompt yet unhurried service.<br />The duck starter was plentiful &amp; very tasty.<br />The steak main ticked every box. <br />The triple cooked chips were delicious &amp; i&#039;m afraid to say I was beaten by the mighty steak placed in front of me.<br />I would definitely recommend Walter&#039;s Bar &amp; Grill especially on a Tuesday night where you can take full advantage of their steak night promotion.

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Lingusit556 . 2015-07-07

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The mixed grill was very good but the chicken dish really should be eaten by the chef before sending out more of this. A great concept - smoky chicken breast, cider jus, and a ham hash brown slice. The chicken didn&#039;t taste flavoursome, only the bitter aspect of &#039;charred&#039; was detected, and the hash brown was extremely tasty, until I realised that this was because too much salt was in it, and after the third mouthful, couldn&#039;t eat any more. The ingredients and process may need to be readdressed.<br /><br />Deserts are phenomenal here - can&#039;t recommend them enough.

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ILoveBristol . 2015-06-27

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My & Husband and I ate at Walter's before a show at the hippodrome. The restaurant is beautifully designed and the staff are very pleasant and attentive. The food was delicious and would highly recommend to everyone. We will definitely visit again next time we are in Bristol.

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lee-li72 . 2015-06-13

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Fabulous meal of burgers and steaks! Anything we asked for was provided, nothing was too much trouble at all and the service was impeccable! Pricey but what you would expect of a hotel restaurant, so don't moan, just enjoy the food!

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Burgoynes . 2015-06-06

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Could but have asked for better service from all of the staff. My steak was cooked to perfection and my daughters burger was delicious! The service was impeccable, sadly I don&#039;t know the name of our waiters but all were smart and extremely efficient and very friendly indeed! <br />Just a little pricey £16 for a burger but it was a special weekend away for myself and my daughter so we didn&#039;t mind paying over the odds!

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Dancingchick1 . 2015-06-06

MORE AT OpenTable

This restaurant is in The Marriott Royal Hotel on College Green in Bristol. After a tiring day, I did not want to go far from the hotel to eat in the evening, so opted for the hotel's restaurant. The food was of a high quality, and the service good. It was a shame the place was not busier. That affected the ambience to some extent, but I enjoyed the meal.

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indiannie10 . 2015-05-19

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We were a family group of 8 senior who all thoroughly enjoyed our meals. The environment was relaxing, the food was delicious and we would definitely be happy to return when we are visiting Bristol again.

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Welcombe . 2015-04-25

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After trawling the streets of Bristol on a busy Friday night trying to find somewhere to eat we eventually had to admit defeat and return to the hotel. Really glad that we did as the atmosphere fitted the occasion of my Wife's birthday which was quiet and relaxing. Although the menu we felt was expensive and limited the overall service and the meal were excellent. If you're saying in the hotel we would recommend that you don't venture outside to find something that's already on your doorstep. We also had breakfast as part of the hotel's package. Could not believe the choice, what a good way to start your day.

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James S . 2015-04-19

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We have eaten a la carte here before and the food was excellent however the Easter buffet was not well publicised and not busy and so the hot food was left out too long. Soup and desserts were excellent though.

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JennyWren . 2015-04-05

MORE AT OpenTable

We took friends here to celebrate their golden wedding anniversary. The staff made the meal special from the champagne at the start to the candles and cakes at the end. The food was wonderful. We had a great night.

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JimBones . 2015-03-27

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My sister and I had a verr nice dinner there. The place was quiet even if it was on a Asturday night. We both thought the food was excellent. <br />I would recommend the onion tart as strater, amazing!

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Marie . 2015-03-14

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We were very let down with the food, the main course being the issue. I had the Monkfish and it was very bland and extremely pretentious prices for the amount of food we received. Another person on our table had the steak and, for a £20 steak, it was very thin and bad quality. The puddings were very nice but still not worth the prices.The menu promised so much but delivered so little. We wouldn't eat there again especially as there are so many better restaurants just round the corner.

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tom j . 2015-03-06

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We had a meal at this restaurant on a Saturday evening with the family to celebrate my birthday. The staff could not have been nicer and the food was excellent. To our surprise they brought a large plate with "Happy Birthday" written in chocolate and covered in all sorts of delicious chocolate treats and other sweets. It was a very nice touch and done discretely and kindly. There is a pleasant understated style and ambience in this restaurant. It doesn't have the noise and frenzy of some other city restaurants which suited us perfectly. The service is unhurried. All the courses were well presented and very tasty and overall we felt it was good value for money. It was also good to be able to retire to the comfort of the hotel lounge for coffee and leave the car in the car park overnight free of charge. Some special offers are available for the restaurant which can be found on the visitbristol.co.uk website. Thank you again to the staff for a good evening.

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Gillian C . 2015-02-22

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We dined here on the first night of our stay in the hotel. The restaurant was very quiet ( possibly due to it being a Thursday night) and there wasn't a great deal of atmosphere. Our starters were nice but my main course was very disappointing. I had ordered their "signature dish" of Exmoor venison served with sautéed potatoes, stuffed courgette and a red wine sauce. I received two small medallions of venison, some slightly watery courgette stuffed with what I think was redcurrant sauce, a couple of pieces of other vegetables and just five 1cm cubes of sautéed potato ! I finished it in a couple of minutes and was left feeling rather hungry. My husbands fish dish was of a more reasonable size but both our meals were barely lukewarm. Added to this our white wine wasn't chilled though a bucket of ice was provided when we mentioned it. In have to ah that the staff were pleasant bad the service was good but I wouldn't eat there again.

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ChrisK1964 . 2015-02-07

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I go to Walters on a weekly basis as I stay @ Royal Marriott. The soups are delicious, also love the steak as well as the fish of the day. It never disappoints! It tends to be quiet most nights as I guess people go out and miss a good opportunity. I know it's not cheap but if you go before 19h you can get good deals, or the Steak day on Tuesdays. Do try the mussels with tatchers sauce! The sauce is really delicious. The desserts are pretty good as well

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LilianaTC . 2015-02-07

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Visited bristol to visit friends and have dinner was not sure we could eat in the hotel as we were not staying but was made to feel very welcome and so glad we did the service was first class but not intrusive.. The wine choice is good worth the extra for a good bottle the server was very knowledgeable and paired the wine well... the food was really good... Menu nice and seasonal and well priced for a 4☆hotel... the portions are spot on and the deserts were amazing... We will return soon was busy but felt like it was a well kept secret... well done Walter's can't wait to return....

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slim792 . 2015-01-25

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The main courses were expensive and nicely presented, but the flavours weren't right. It's not just this restaurant, but so many British restaurants insist on mixing delicate fish/seafood with overpowering sauces. I ordered monkfish which came with a 'white bean cassoulet in tomato herb sauce'. Well really it was monkfish on fancy baked beans in tomato sauce: just NOT right. Apart from tasting just like baked beans froma can, a tomato sauce is far too overpowering for monkfish. Why not try a citrus sauce like lemon or orange, or a tropical flavour like mango sauce (but WITHOUT any curry flavour in it!). The desert was also ruined by a poor combination of flavours. I had a banoffee creme brulee which was great, but it was served with rum and raisin icecream, which just WAS NOT COMPATIBLE with the banoffee flavour. A good quality vanilla would have been acceptable, but again why not try some fruit flavoured icecream which would complement the banana and toffee flavours, or be even more innovative and try a coconut flavour? My final complaint is that the hotel made an issue of serving cocktails, yet could not offer a pina colada because they didn't have any coconut. It's not hard to have a supply of cans of coconut milk/cream! Poor effort. If they want to stand out from all the other restaurants in Bristol, again they should try to offer something a bit different, and there aren't many places where you can get a decent pina colada. To be at the top, you have to pay more ATTENTION TO DETAILS like these. Won't be eating here again.

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Numberw0man . 2014-12-06

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We were staying at the hotel and had not intended to eat in the restaurant but due to a series of unfortunate events decided to eat in Walters and we are glad we did, every course was delious the staff were helpful and informative about the dishes and wines but did not crowd you, they were obviously proud of the food they served.Two of our party opted for the creme brulee and said it was the best they had every had. We left feeling it has been a special occasion.

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Sharyn D . 2014-12-03

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We visited Walters early on Halloween evening. My wife and I took our eldest son (13) and ate from the "early bird" menu. The cost was £20 for three courses and I have to say I was very impressed indeed. This was excellent value. The service was attentive without being overbearing. The menu was simple with three choices for each course. We all found something we liked and the food was exceptional. The restaurant was very comfortable and spacious without being to roomy. There are many places to eat in Bristol and so the competition is fierce but we will certainly be eating here again. I would suggest that Walters would be ideal for an early meal before a show. We would certainly also be back again to eat from the A La Carte menu. Highly recommended !!

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Will S . 2014-10-31

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Very nice meal, food was a great quality and service very good! Every meal looked nice. Definitely recommended!

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PM2010Plymouth . 2014-10-02

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Food was very good all round. Wine was good. Service was good but a little slow, this really didn't matter to us as we were in no rush. The locally produced food is excellent. Will visit again when in Bristol.

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SmilerP . 2014-09-28

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This restaurant is located in the Marriott hotel near College Green. The restaurant is furnished in a contemporary style and lacks atmosphere. The food was good, but the service was slow.

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lomasteam . 2014-09-16

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I would recommend this restaurant a thousand times over. My husband brought me here for our 30th wedding anniversary and I couldn't have wished for a better location, the perfect setting and atmosphere for a perfect evening. The service was impeccable from the moment we entered the room and the pigeon breast was heaven on a plate.

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DrFionaD . 2014-09-08

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My first time at this restaurant and it was really enjoyable. The staff were very friendly and the atmosphere of the room was pleasant. I had the lemon sole, which was delicious. I would certainly recommend this restaurant to anyone travelling in the area.

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TimmS90 . 2014-09-07

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Such a wonderful evening at such a wonderful venue. I can't express enough how pleasant and helpful the staff were. Their knowledge on the food and drinks menu was refreshing, they made a good recommendation on a wine that would go well with my steak. Excellent value for money, I would definitely recommend dining here.

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Jade J . 2014-09-06

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Loved every aspect, good service, fantastic food and wine. Not cheap, but worth every penny. The steak was superb.

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Jan M . 2014-06-11

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Waited 40 mins for a steak burger and came out cold, food was nothing special. Puddings were just as good in local supermarket.. Shocking all round as you'd expect better from a hotel like that!

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clairemcortbett . 2014-03-28

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Posters all over hotel advertising family early bird menu, rushed the family to take advantage of, after 10 min waiting around for staff, told not on for next 3 days. Told to return in 30 mins. Returned 30 min later, seated ourselves as no sign of staff. Ordered food it took 40 minutes to arrive, daughters coleslaw was off and inedible, complained to a harassed mgr - others were complaining about time to deliver food. Attitude poor, no service or skills. I refused to pay for the child's meals as unacceptable. decor gorgeous, nice vibe but food poor. Adult meals mediocre and expensive. Give a miss.

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MixMaxmoo . 2014-01-03

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Not much to say really other than it is your typical Marriott. It does have a great location and rooms were comfortable, the gym facilities are in desperate need of an update though.

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Islington70 . 2013-09-07

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Lovely hotel and wonderful staff, It was a great experience and I would thoroughly recommend people to stay. The breakfast was amazing.

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Judith H . 2013-08-12

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After a long day and a funeral in nearby Nailsea just wanted a nice meal and relax with our children. Nice hotel, warm welcome, nice room, lovely pool and sauna/jacuzzi.It was about to change. This may have been have a one off but it was still a poor experience, it could easily have been one star if circumstances were different.There was clearly some sort of prom night on for school leavers so maybe resources were elsewhere however we ordered a nibble and some wine. Two pieces of bread and some pork crackling with apple sauce. After 65 minutes and three seperate "only 5 minutes Sir" it arrived. Another 40 minutes and main course. Quite tasty but the usual chips in a bucket and a salad that looked like ot had been crammed in a mini galvanised steel bucket. Childrens food very bland.If it had been busy I would have understood but there were 11 people in the entire restautant which seated 100 plus.The prom night was obviously highest on the hotels agenda and we felt a complete inconvenience.

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Antony W . 2013-07-01

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I stayed here on a business trip. The hotel itself looks grand and the service was good. The room was fine. I am not particularly fussy about beds but this one was incredibly uncomfortable and far too soft, as we're the pillows. The hotel is in a great location and I very much enjoyed the pool and leisure club.

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Istanbulkiz . 2013-04-20

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Only complaint about the newly refurbished restaurant is the seating. I had to swap with my other half because the bench-style is rather like a church pew - very upright and difficult to get the back support. Not a particularly extensive menu, but food was excellent quality. Good selection of wine with bottles of white and red for £18. Service really good - just the right speed, friendly but not over-attentive.

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ccb24 . 2013-03-21

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The booking system here is very good and if you have a particular room preference, they will do their best to accommodate you.The public areas of the hotel are rather splendid, with plenty of marble, chandeliers and bright decor.The rooms are well appointed and the beds are very comfortable, although I have to say, a bit of a refurb. of soft furnishings wouldn't go amiss!The staff are a pleasure to deal with and the breakfast spread is hard to beat.I would point out that at weekends the city can be a bit lively and there is quite a bit of noise from the streets, so unless you are going to partake of an effective nightcap, perhaps you would benefit from booking an inside ( courtyard ) room.

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Hungry_Horace_Surrey . 2013-03-08

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I’ve not had a proper afternoon tea for many years. This made up for the wait. Although service was a bit a slow, even though they were not busy, the variety and quality of items was very good. A selection of little finger sandwiches – cucumber, egg mayo, ham and mustard and smoked salmon was followed by fresh scones with masses of very thick clotted cream and strawberry jam. Finally there was a selection of small pastries, which went down well. It is all served very nicely – you even have 3 ‘egg timers’ that run for different times and are used to time how long to brew your choice of 3 different types of tea.

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TonyP_in_Bristol . 2013-02-18

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A nice setting - comfortable, elegant room with big open fire but a sadly disappointing afternoon tea. Sandwiches were dry, curling around the edges and with very uninteresting fillings. Scones were also dry and appeared to have been made the day before. The menu promised an endless supply of tea but, when we asked for more, we were told that we could have more water to top up our pots but if we wanted fresh tea we'd have to pay extra! Saving grace were the cakes, which were delicious...

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Norman003 . 2013-02-16

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