Waitrose in Monmouthshire

Pricey compared to its competitors and disliked the self service aisles.

Helpful and smiling staff member.

Friendly, helpful staff and well stocked.

Loveky supermarket selling the dual fayre

New swanning layout really stupid. If you have scanned while shopping you still have to queue with everyone else. Now more staff here to help

Lovely store, the staff are always so friendly and helpful. Great selection of items too. Prices are more expensive which reduces the frequency of my visits, but the quality is higher and you also get a wider range of alternative products. Love that they have product activations where they give out free bitsized samples. Recipe cards available by the checkouts for inspiration for meals. Toilets available inside the door to the left. Massive car park with 90 minutes free stay.

Really lovely shop lots of things to buy whatever you want they have it 😊

There not very nice to anyone there let drug dealer should be closed down

Always clean and tidy and the staff are always friendly and polite.

Not as good as they think they are.fruit and veg not the best they should take stale and sad looking veg of the shelves who wants to buy rotting lettuce or yellow sprouts .

Very busy and aisles are narrow. Some nice food, mainly fruit, vegetables and cakes 😋.

I don't like supermarkets but if you have to go, go here

Popped in for a few things Had everything and more

Good range compared to other supermarkets, some things pricier though.

The cafe at Waitrose in Abergavenny has definitely gone down in my estimation. You can no longer have a cooked breakfast, and even the bacon rolls ar pre packed and re heated in the kitchen. "Soggy and horrible".

WiFi is very poor! Can't easily view my shopping list.

Love popping in here. Great quality products.

Easy to find things. Well stocked and looked very clean

Just a nice grocery shopping experience - different things & lovely staff.

My local store. Always excellent service. Don't care for the new surge in self service tills, very like Morrison's and Tesco... Difference is there's always someone on hand to help.

Great products, just overpriced

I was being dead posh going ere, cost me a fortune though!

Always plenty of parking and courteous staff.

Until COVID we regularly used Waitrose in Abergavenny as a morning stop off before we went hiking in the Beacons. We would have a coffee and a bun and buy a sandwich for the day's walk. Sometimes we would do this twice a week. Then along came COVID and we - like everyone else stopped driving any distance. Several years on and COVID still gets the blame for a significant number of society's ills: but under no circumstances could one blame COVID for the abysmal muck-up that has been made of the Waitrose Café in Abergavenny. It's dreadful: cold, uninspiring, uninviting, and definitely lacking the human touch - awful. One is confronted with a bank of large iPads from which to try to work out what you might like to eat/drink. Once that exercise if over (assuming that you last the course) then, having guessed what bun you might like to eat, what you hope you have ordered is delivered to your table. It's difficult to know what to say - but we watched three couples leave as soon as they walked in. It's been the topic of unfavourable discussion at several gatherings and that is probably as good a heading for this review as any - unfavourable. Another place not to return to. Even for a utilitarian café (which this is) one does expect some attempt to offer a reasonable experience to the clientele. SAD. Oh and who is cleaning the iPad screens in this day of viruses galore. We - with a certain degree of amusement - watched one gentleman who was rubbing his nose with his hand whilst jabbing at the screen with the same fingers. YUK. Post script - I decided not to add the photos as they would identify customers.

Waitrose - always a favourite due to the choice and quality of products available 👌

Very disappointed like Chris G, cannot sadly saythat the cafe service has been upgraded since December 2024 review. Very difficult to pad out this review other than to repeat it is a very similar to going to Macdonalds, which I am happy to visit when I choose to go there.

Probably one of the best Waitrose on the country Do your shopping and then pop into the Angel hotel in Abergavenny for a beer and a spot to eat

My wife and I now have Waitrose envy. Twice the size of our home one in Solihull. And as we are finding here in Abergavenny, lively staff.

Always nice, clean and some prices have fallen

Superb. Also has a good pharmacy and petrol station.

Great place to visit! Excellent choice of food for everyone

Same old. Expensive, little choice,

Very,very expensive. Buffett food selection was very poor.

Staff misread our private electronic prescription, wrongly telling us that it was impossible to fulfil in wales and that we would have to drive to England (!). Realised their mistake but still very rude.

Very nice store with very friendly and pleasant efficient staff. We are lucky to have a store of this quality in Abergavenny. A**** . Thank you and keep up the great work. Paul.

Dec 20 filled to the rafters with Christmas goodies

Very wide range of produce. Fresh produce that lasts and good value essentials range. You can spend as much or a little as you want here

Last time I visited got order wrong twice. This time automated service ..everything unavailable. No hot food . Really need to try harder .

Love the Abergavenny store. Give a 4 today as disappointed to find that in the cafe we have to order from a machine. Struggled to order two drinks but I ended going into the store to buy a sandwich. Whilst there witnessed one couple walk out and staff having to guide people through the process. They had to walk about delivering drinks that could have been taken by customers. Told that thus is a trial. As far as I am concerned if it remains my friend and I will not go for our coffee and snack/meal. Real people and food are far more appealing.

Good produce and friendly staff. If you play the game with your (free) my Waitrose card it can also be very good value - I love getting my free coffee with a snack, and go into the park to enjoy them whilst reading my free newspaper :-) *update, they no longer give free papers! Very sad, but they do give a few good offers every week as some compensation ...

Went in to the cafe. It was great the last time we passed this way. Now you can't order at the counter, you can only order through terminals. We couldn't find any of the things we picked from the menu on the terminal. People at the other terminals were the same. Staff member tried to help and was very apologetic, but in the end we gave up and went to McDonald's. We'll do our supermarket shop later, somewhere else. The terminal ordering system seems designed to discourage customers.

Good food and quality as always... more expensive than competition though...

For many years I have been doing a regular weekly shop at Waitrose in Abergavenny and invariably combine it with breakfast in their restaurant. Today I found the restaurant has been transformed into a fast-food outlet very similar to a Macdonalds with no food on display and minimal contact with their excellent staff. There is no longer any choice on the menu; i.e. as a Celiac sufferer I normally select individual breakfast items but I can no longer do that and only have the option of choosing a full breakfast at twice the price and with the risk of gluten cross-contamination. Also as I look around the busy restaurant nearly every customer is over 50. I talked to some of them today and they are outraged by what Waitrose have done to this previously friendly venue with its personalised service. What on earth is the thinking behind this change? Myself and others have complained to the extremely embarrassed staff, and I've made it clear that, if it stays like this, I will not only stop frequenting the restaurant but will also stop doing my main shop at the store. I thought Waitrose was above this kind of cost-cutting, race-to-the-bottom mentality.

My most favourite shop ever - a lot of quality products and great choice. Very pricey but I always go when I can't get what I want elsewhere or a special treat.

Well.presented store , staff always polite. Large enough store to have plenty of variety

Just to say Thank You to Harry on self check out For his kindness and consideration today .

Convenient, well-stocked and some lovely products on offer.

The fruit and veg are always nice and fresh. The staff are always friendly and helpful. I don't find it that much more expensive. I prefer the full fat Yoghurt and kefire to that of Aldi. There's a good variety of frozen fruit and veg. Two frozen lamb shanks £11. Decent mint Tea bags. Nice fresh chunky ginger (Aldi is in plastic and a bit shrivelled) The 1st Abergavenny Scouts were packing last week, what a lovely troop of young people they were. Polite, chatty and wholesome. Oh the fruit and nut bloomer is lush, a slice of that with French butter with salt crystals is lovely. I hate all the new self service tills. I promise to never use them! I usually manage to present a Morrisons card (I've put it on my phone) They're similar to me, I always get in a knot and cause a queue at checkout when I fiddle with my online wallet, again the staff are lovely. Oh, wild Alaskan Salmon, it's better taste wise than the farmed stuff that is dyed to make it salmon coloured. It costs a bit more but the texture and taste is lovely.🙂

Good selection of food. Plenty of parking.

Large car park. Room for large campervan. No height restriction. Large store with good range of produce. Friendly staff and overall excellent shopping experience.

Staff gave fantastic service, over and above what I expected; made me feel valued as a customer. I don't believe this would have been my experience in any other supermarket, so thank you Waitrose and Partners Abergavenny, for your care and fantastic customer service. Jane Davies

Saw some great service today from a new member of staff. Wearing black as he didn't have a uniform. Chap in front of me asked for a little help so the staff member filled his bags and put them in his trolley for him. Then helped as he used his new debit card.

Not allowed take away cups and sandwiches were not very fresh

Great service at the café today

For a major concern who are more than happy to take my syndicate's £40 per week lottery spend and earn the commission on the transaction, they are unwilling to pay out a £255 win and two £87 wins on the same tickets I bought from their shop. Stores such as this one can pay out up to £500 per transaction. In order to advise them that I would be collecting (the polite thing to do, not just spring it on them), on telephoning the store to request in advance that they have enough cash in place to be able to pay me my winnings (way within the limit for a store payout), I was advised that I could do it online (which is not the case) and there was no way they would have enough cash to pay it! So basically, a large concern like Waitrose are extremely happy to take your money and earn commission on your ticket purchase but too incompetent or just lazy to pay you when you win. Abergavenny Waitrose - YOU ARE A DISGRACE

Café _ really awful experience at Abergavenny today. After ordering and paying, the young girl closed the till without giving me my change. She asked for assistance and the two of them then dithered, trying to add up my order on paper and a calculator, without success. A third person appeared and they said that I hadn't paid for jam and cream for scone, to which I replied I think I deserve it for free, by now. There were now 4 customers behind me, all waiting to be served. In the end, they said I owed them 15 pence! to which I said I wouldn't pay. I returned to my table with my purchases_ flat white, americano and a scone. I took one sip of coffee, it was like dirty dishwater, weak and not even luke warm. I returned to counter and was given another, which was warmer but still very weak. I did accept a free cinnamon swirl for my very bad experience. I won't be venturing to the café again.

Popped in after work at the hospital to get cash and some gluten free bread and a few other bits for a few days away by the seaside. Good selection of gluten free and dairy free foods. Clean staff, polite, friendly staff. It is more expensive, but I will be popping in again.

came to waitrose today 14/08/24 at 12.20 went into the cafe, auntie had a hot chocolate, cream and marshmallows, HAD A HAIR STICKING OUT OF THE CREAM, so we of course took it back, and they made a new one but the women with short blonde/ginger hair & glasses came over and basically slammed the old one on the counter “where’s the hair then” and my auntie was looking, cream was all melted my auntie says “the creams melted it was on top” the women picked up the old hot chocolate and said “ugh whatever and walked off” absolutely rude woman. wont be coming here again. been having stare downs with us since we complained. most of waitrose employees are all just stuck up cos of the brand.

Waitrose always strikes as a cut above average! The entrance is decorated and welcoming. The isle signage is accurate to save you walking every isle twice! Once to find something and again when you realise that’s the only selection! Veg, meat, fish are very greasy looking and tidy . The isle were not cluttered with their trollies but customers always will stop for a chat blocking everything up. Price wise it may be on the high but then you’ve got a wider range available. Staff were helpful polite and cheerful! Yes as one who hates shopping, not a bad experience!!

Always pleased to find a Waitrose when on holiday. Came on this by chance visiting Abergavenny. Very helpful staff.

The employee at the till was having a chat with the woman in front of me who had about 25 items.. took her over 5 minutes to checkout. I had to stand there and listen to them blathering on and on and on… then I wanted to purchase an item from outside and the employee acted like they have no way to look up the product on the till. Then I stopped at the customer service desk to ask to buy it also, again they wanted me to go out and get it and bring it in. It’s 2024. You can look up items on the system and shouldn’t be forcing customers to carry large heavy items in and out of the store when they are outside already. Really outdated form of service. Get with the times.

Staff friendly (one lady even asked me did I want her to get me a trolley as was carrying a parcel and some other bits). More of an elegant feel walking around. Quality of produce/food is very good. Feel it is over-priced though for my usual budget.

Lady on the till , really couldn't be bothered and I went to buy some tempura chicken (which I handed to the girl behind the deli) that was 4 days out of date , will never use your supermarket again

Popped in quickly spur of the moment. Had a lovely toastie, hot drinks and a cake. Food was lovely, staff very helpful and the cafe was clean and tidy. Lovely fresh flowers on a few tables made it very welcoming.

Good variety although a bit pricey

Whenever I go to Waitrose in Abergavenny to purchase some fine Welsh ciders, the security guard follows me to the alcohol isle, then stands around watching me. Do I look like a barnyard animal or some sort of nerdowell? Really annoying to be profiled due to my age. This is the only shop where I have experienced this. Ever.

Almost perfect... except toilet is closed. After spend almost £100 but can't use toilet there..

Sat in the cafe. I usually really like the cafe but today the food is beyond atrocious. Asked for a breakfast bacon undercooked, mushroom not even cooked and the eggs while they've actually cooked them but cooked them so they are solid. No runny yolks on mine or my husbands food. Shocking

Really love the staff, they were very patient with my toddler having a meltdown.

Such a cold experience. The cafe is by the main door and on a morning where it was icy outside, it felt no warmer inside. People were moving tables to find a warmer spot. It felt designed to move you on quickly. Bacon rolls were disappointing - good bread rolls spoiled by poor quality bacon microwaved into a limp state. One member of our party felt it did not showcase the expected quality of Waitrose bacon.

Top quality food at sometimes reasonable prices

Sadly lacking a wide range of vegan options.

Great choice at good prices, super cafe with good choice at reasonable prices.

Just the best supermarket, we need one nearer to builth wells, or at least a delivery service please.

Incredibly poor sausage, mash and gravy - if you’re going to charge £7.50 for it, ensure it’s an adult portion - this was three mouthfuls of mash and two small sausages, not enough to feed next door’s cat! Requested a burger but they didn’t have any. Why didn’t they pop around the corner and get some from the attached shop? Or was that way too easy? Rubbish!

Waitrose Abergavenny I was surprised it's not expensive if you shop around in the store

Went to the coffee shop for breakfast and had the best bacon roll I've had in a long time. Staff were friendly and polite and the service was good. A little on the expensive side but then this is Waitrose.

Always quality shopping experience

Lovely store. Great choices. Amazing bakery. Two small issues. I tried the cafe for coffee but couldn't get one as they don't do takeaway cups. I also noticed that the baked goods in the cafe are more expensive than the stores baked goods even though they are the same.

Was charged for extra pastries that we did not have. Had to que at customer services to get the money back:-( Another visit, needed some extras. Wanted some French mustard, all other supermarkets nil stock.

The cafe had very attentive staff, hot coffee, lovely carrot cake, and a good price for the food to boot.

My local Waitrose. Not the biggest shop, but essential products here are amazing, especially fruits and veges. The fish bar sometimes makes great offers on the catch of the day and the selection of meat products are brilliant given the limited space. There's a medium size café area with a nice lunch menu. Highly recommended and the free car park doesn't have a limited parking time (at the time of writing this review)

Two staff members - the Tropicana taster stand guy looking at his phone ignoring customers, another girl walking around talking loudly on her phone about nothing work related...maybe it's me but standards have dropped..I was only there because Waitrose cancelled my delivery due to lack of staff...

An excellent store with a vast choice of (expensive) products. Still when you want a treat this is the place to go.

I liked it. Short queue at the exit and man let us in with a couple of items. We talked and mentioned that we didn't usually come Waitrose. He said

The most beautiful Waitrose I’ve ever been to with striking Mountain View and a gorgeous river walk.

Cafe menu pictures as there on none on the website.

Nice store with good parking but very low on fruit and vegetables when I visited yesterday.

First time for a brekkie in here. We know Waitrose has an image of being up there as one of the poshest supermarkets but we just paid £25 for 2 brekkies- toast was extra and coffee on top. I have no problem paying top dollar for top quality but this is average/good quality for just too much money. There are so many other decent options around but lesson learnt and it wasn’t that it was bad just not VFM

Nice and big place to shop. Reasonable price too. The woman in the cheese department was ever so friendly compared to the young boy cashier who served us. He was so miserable. Smile don't cost anything when serving a customer x

Lovely store. Plenty of parking. Clean and tidy. Fully loaded shelves. Disabled and baby changing facilities. Staff are very helpful and happy 😊

Supermarkets don't get much better than this! Not in Abergavenny anyway.

Not the quality you would expect from a store that charges premium prices. Worst shop I know for the shelves have wrong or misleading tickets for the goods above (or below).

Super store and lovely polite staff

Good selection , very busy, could do with some adult clothes rather than just baby clothing in store.

Abit more expensive than AUDI AND MORISSONS

Seriously too expensive.. I only use the petrol garage attached to this store.. as its a shell station.. and I only use vmax diesel..!

Good quality goods. Helpful staff.

Excellent products and choices if rather expensive on every day branded goods

A big supermarket with a great variety. Good fresh meat and fish sections as well.