Waitrose , milton keynes in Milton Keynes

This is a regular pop in for small lunch whilst shopping. 2 problems Why give tiny plate for chicken burger & chips? I always have to ask for normal plate. The 2nd there is a sign in the restaurant saying ONLY FOOD TO BE EATEN IF PURCHASED FROM THIS RESTAURANT I fully agree with this BUT when we visited for lunch on Monday there were ten teenagers with rucksacks all consuming their own food out of plastic containers & others eating food purchased in the store taking up all the middle of the restaurant. I asked at the information desk why do they let people eat their own food in the restaurant his answer - “THE MANAGEMENT DOSE NOT LIKE CONFRONTATION , SO THEY WON”T SAY ANYTHING!”. Come on Waitrose wake up & get your act together!

How the mighty have fallen. This used to be a prestigious grocers shop, one of the best. It has now turned into an empty shell of its previous incarnation. Dreadful, dreary empty shelves, not of the more esoteric items but basics such as bread, coke and vegetables. They even print notices to tell us there’s no stock presumably to hide the empty shelves behind.Fresh items far past their best. Chicken with that yellow colouring that indicates bacterial contamination. I note they have had a bust up with Warburton and have dumped their rather nice product to champion Prince Charlie’s sourdough and their own dull cut bread. The patisserie that used to be spectacular at the old CMK store has sunk to a level below Lidl. Boring stale buns! The staff! Ha! Used to be charming, helpful and welcoming; and some still are, have turned into a dull, demotivated and rude workforce. Spoke to a number of their management team recently. Waitrose you should be so concerned at their lack of enthusiasm and the impression they have just given up. I am told that they do have a management problem in MK. It shows! I took the trouble to call Waitrose HQ. The gentleman typed as I spoke with no dialogue. He promised that someone would speak to me. He gave me a number. He sent me an email. Did anybody respond? Of course not! Waitrose supports John Lewis financially. My judgement is that both will fail. The Board and the CEO has destroyed John Lewis taking it downmarket to compete with The Range and Dunelm. They are now taking Waitrose to a similar low level but with extortionate prices. I will take my significant yearly spend elsewhere and urge everybody to do likewise. Then, and only then might Waitrose and their inept senior management listen.

Went about 3 in the afternoon. Stood at counter for about 10 mins, finally someone come out from the back to serve me. Ordered traditional breakfast. Bacon seemed like it was boiled and cold Sausages were shrivelled up and really dark. I complained and was told another was on its way. It came out in mins. Sausage was half cooked and looked white in parts, I’m sure it was cooked in microwave, it was hard and chewy. Again bacon was cold and had less on my plate this time. Mushroom was half cooked and the tomato was raw and just cut in half. For the breakfast and coffee it was £10.40. I took it back got a refund and just had coffee. It was not busy and a really poor breakfast considering the price. Won’t be going there again. A constant stream of school kids coming to use the toilets. Don’t they have toilets in their school?

As per usual called in here after shopping on Saturday lunch, still cannot understand why they don’t sell soup & a roll, they have shelves stacked in the store but not in the cafe. So what I ordered was a chicken burger with onion rings, sat down to eat it but no onion rings! asked the waitress the reply “There’s a notice as you come into the restaurant (not on the menu)that we have run out of them” however they still charge for them & cannot substitute them with anything else. Why because the “Till won’t” allow it. Is this progress or is the world going mad? Coffee was good though

We had very nice Full English breakfast. Nice and hot freshly made food here. Excellent people working hard to serve you.

I decided to visit waitress, as an ex partner of the city branch. Brought my misses from outside of Milton Keynes to show off the branch, but the security guard at the oakgroave branch was rude. He pointed out we used the exit as an entrance (which in itself was fine), however he condescendingly held us at the entrance stating his grievance. However upon leaving 15 minutes later, he made a conscious effort to state "you see! thats how you use the exit". As an ex partner of the branch who gave up 3-4 years working at their mk city branch, I was a bit shocked. I won't be shopping there myself, and hope my old colleagues don't think less about that decision. I've given this review 2 stars as my old colleagues were fine.

Ordered a small cooked breakfast served in a large soup bowl, egg asked for fried came in pieces, broken yolk partner had scrambled egg and mushrooms very good

Popped in for breakfast recently after a run, hoping for some vegan porridge, but they couldn't make that with plant based milk! Resorted to sourdough toast, but no non dairy butter available, so jam only. Waitrose my go to shop for vegan food offerings, even offering soya milk for their free tea coffee. The cafe needs to move with the times.

I frequent the café in Waitrose on a regular basis. It is generally excellent. The food is good, if a trifle expensive compared to other similar eateries. The staff a friendly, the service is usually excellent and the whole place is pleasant and you can usually find a place to sit and eat your food and it's kept clean and tidy. But this particular Sunday I came in to have a latte, cheese toastie and one of the excellent cakes which are always a treat. But . . . this particular Sunday I can't think what went wrong. I handed over my toastie, which you take from the display and give to staff to heat. I took my tray of bits and pieces and sat at a table, drinking my coffee and waited . . .and waited . . . and waited. Eventually, my patience at breaking point (normally I'm patient, but this was beginning to get at me.) I went to the till and asked the girl there where had my heated toastie got to? By now I had waited at least 40 minutes. I mentioned, under my breath, that I'd give them a lower rating on Tripadvisor, and by the time I'd got back to my seat, my toastie arrived and a few minutes later a staff member was offering me a free drink. Was it to pacify me, or to get me to write a better review? Who knows. But I have to say that the service in this café has been steadily declining over the past few months. Waitrose needs to take on more staff if they are to keep this café open on a Sunday, and if they don't (it would seem most of the problems are because there aren't enough staff behind the counter and on this occasion it wasn't particularly busy.) they will not keep regular customers. I for one won't bother going there any more, which is a shame as I like it.

We went for a weekday lunch for something that wasn't too expensive, and Waitrose did the trick. Yummy food, good service and a good selection on the menu.

Once again the fish counter in Waitrose in Oakgrove never let's us down. By far the best selection of quality fish for the consumer. The staff are always first class and extremely helpful. Management - Please note. Doug

I needed refreshment, and what better place to come than Waitrose's café? A really pleasant atmosphere, with no annoying canned music, so at least you can think and, if possible, hold a conversation and be heard. A really exquisite selection of food, sandwiches, rolls, cakes etc. On this particular occasion there wasn't a long queue, so the wait to be served was shorter than it was the last time I was in here. I selected an egg and watercress sandwich, something called a Yum-Yum, which was exactly that, as well as a latte. Staff are efficient and attentive, know their jobs and serve you promptly. The tables are kept cleared and wiped and there was, on this occasion, plenty of space to sit, eat and drink. All together a pleasant enough experience

Visited this restaurant for lunch and tried the burger and chips side. Staff were friendly and atmosphere is okay, however the food was very average. Considering the two items combined cost £8 I would've expected a slightly bigger portion size and for the chips to be slightly more seasoned. The burger itself was cooked nicely. It was clear that tables were sometimes not attended to as mine in particular was dirty from the previous customer. Overall this is somewhere to eat after your shopping, but will likely not go out of my way to visit again.

As a regular fish eater, I always find the Waitrose facility near Kingston as the best selection in MK. The staff are always very accommodating and helpful with choice and cooking tips. The fish and shell fish is always well presented and looks fresh etc. I always like to cook at weekends and always like to conjurer up something from here for Mrs Y. Never disappointed . Thank You. Top marks to the staff that man this facility. Doug

we do a small weekly shop and like to either fit in breakfast or lunch...we both ordered cheese on toast and it was so overdone, it was very crispy. The cutlery had egg caked on it. This week we had a toasted sandwich for lunch and was ok. Had to wait quite a time. However, there were many tables free, but cluttered with previous customers dishes, had to clear a table and wipe it down ourselves. Looking around tables remained uncleared or cleaned during our stay. Surprised, get the feeling there is no proper system in place and too laid back as important aspects are being neglected. Love the vibe and truly appreciate the non stress/no noise vibe, but could be much improved on whilst maintaining a relaxing atmosphere.

Really great range of foods all seem to very fresh, eggs Benedict was wonderful.service staff very helpful nice and clean

This Waitrose store has a small restaurant attached. The service was friendly and efficient but the café itself was a little messy so maybe more staff needed.

If they can call the smaller breakfast value for money, it beggars belief. A very small tomato, a small egg, a foul tasting sausage and biscuit dry toast. The bacon was minute and quite tasteless.On obtaining the cutlery for this anticipated feast a knife was pulled out of the receptacle with more food left on it than had been washed off, and it looked disgusting. Others had water stains and other food remnants, not a good start for this supposed upmarket grocer. When you eventually get your breakfast it is served in a bowl not a plate and which makes it difficult to cut, and as it was all so hard you were continually banging the side of the bowl in your attempt to get to your breakfast. Have been customers of Waitrose for many years and standards have slipped a great deal, we came away very disappointed and upset that we had wasted £16.00+ on such awful and poorly served food.

As usual a great Waitrose store. Staff are friendly throughout in both the store and the cafe Parking is ample Visit regularly and will continue to

Waitrose is always good, always friendly and always a pleasure. I’d shop here all the time if they were closer to where I live.

My wife and I had been for an appointment at Milton Keynes Hospital, so we needed a pleasant treat, hence our visit to Waitrose's café. A short-ish queue at the till, but not really a problem, giving us time to decide what we'd have to eat with our lattes. With our My Waitrose cards we had our drinks free, which makes it worth a visit. A pleasant environment without piped music, which makes a change from some other similar places we visit for a snack. The latte was far better than the average coffee outlet and the Danish pastry was excellent. Clean and tidy café, with the tables cleared and wiped regularly and plenty of places to sit and eat, including comfortable sofas and armchairs. Having read other reviews on here, I could see no signs that the place is dirty or slow service. No doubt if there was, then these problems have been dealt with.

Waitrose is one head and shoulders above other supermarkets. Good produce, nice staff, free coffee with membership. Overall very good

what can i say its Waitrose came here with my children they did nothin but mess about but staff are very helpful i enjoyed a little sit down in here with a cup of coffee

It's Waitrose, you come here because it's meant to be better than average for a supermarket, and clean.

Los productos estándar pero pequeño café para el volumen, a menudo colas. A menudo en estas mesas sin limpiar, también veces en la tarde el sitio puede ser nuevo no tiene el tabes limpiado. . . Sido el uno en Worcester - wow! ! ! ! Lo que diferencia una liga premier y no mostrar lo que una pobre ofrece MK es,.

Waitrose cafe is a great place to meet with friends for a chat, coffee and 'treat'. I particularly enjoy their flat breads.

Nos habíamos estado nadando antes y de refrescos. Waitrose estaba cerca y nos podría haber café gratis si utilizamos nuestra mis tarjetas waitrose. El café es en general muy bueno, como he dicho en críticas anteriores, pero por desgracia las cosas no estaban a su nivel habitual en esta particular ocasión alta. Mientras nos sentamos a disfrutar de nuestra leche y pasteles, tuve que borrar la suciedad dejada por un cliente. Generalmente las mesas están liquidados rápidamente como alguien sale, pero hoy varias otras mesas estaban en un estado similar. Además, uno de los pasteles parecía un poco bajo horneadas. Una pena que tengo que informe de todas estas cuestiones, pero quizás es un simple problema. Fácil para un negocio de amarres y tobogán si no se corrigen las cosas en el tiempo de gestión. Aparte de estas cosas, el café es excelente. No horrible música, generalmente un ambiente agradable. Algunas personas que toman ventaja de wi-fi, ya que estaban usando sus portátiles para el trabajo. Por favor, Waitrose, no tragar como otras cafeterías en supermercados, que dejan una considerable cantidad deseada. Un montón de espacio para los niños en sillas altas y acceso para personas que utilizan silla de ruedas. Los inodoros agradable cerca están en excelentes condiciones. Algo más de otros lugares similares tienden a ver. Buen aparcamiento amplio exterior, con fácil acceso a la tienda principal.

Siempre es un placer visitar Waitrose, que es más de lo que se puede decir de muchos supermercados, pero esta empresa está fuera de lo normal en muchas maneras. Que incluye su café. Habíamos estado nadando antes por la mañana (martes) y necesitaba un aperitivo. Mi esposa es diabética y necesitaba algo para comer. Es incluso más de una delicia cuando puedes conseguir un café gratis cuando tienes una tarjeta mywaitrose (ambos tenemos nuestro propio, así podemos conseguir la bebida de ambos. Cada uno tenía pasteles) y con nuestro café. La mía tenía el nombre de 'YumYum encantador que hizo 'incluso mejor. Y sin duda a la altura de su nombre. El ambiente del lugar es agradable, no se oye música y ninguna de esas horribles anuncios de megafonía que otros supermercados tienen. Por qué son a menudo tan ruidoso y luego totalmente incoherente? ¿Cuál es el punto si el personal, en los cuales normalmente están destinados, en realidad no puedo entender lo que se dice? Muchas mesas para sentarse, así como aseos práctico cerca. El personal eficiente y amable y realmente saben lo que están haciendo, a diferencia de muchos otros lugares en los que podría mencionar, pero no lo haré. Obviamente, la capacitación de personal es un factor importante en esto. Una excelente variedad de tortas y otros bocadillos para elegir. Era como mínimo haciendo fila, así que parece como si la gestión no de hecho leí las críticas de aquí y de actuar sobre las quejas del cliente con respecto a esta cuestión.

Conocí a mi amigo por el café preferido estaba cerrado. Qué buena elección. Tenía una fantástica comida, una taza preciosa pan plano de té. Muy abundante.

Sólo he utilizado este Café waitrose varias veces antes y cada vez que me he encontrado la comida, el café y el servicio excelente. Había una cola bastante larga en la caja para ser servida, pero el personal se las arregló muy bien. No es el tipo de trabajo que me gustaría tener. Pedí un café con leche de tamaño, (que es gratis, es que tienes mi tarjeta, que me waitrose. También puedes conseguir un periódico gratuito y productos de dinero si lo usa en la factura. En realidad mejor que tarjetas de fidelización más tienda a este respecto. También tenía un jamón), miel y mostaza witlshire sandwich. Las mesas estaban casi completamente tomado así me senté en un sofá cómodo a un lado. El lugar es un bullicio de gente de todas las edades, incluyendo un padre de alimentación su bebé. Leer la etiqueta de mi sándwich (por cierto, ¿por qué casi todos los sandwiches compramos tener envases que es tan difícil llegar a? Sé que tiene mucho que ver con la higiene, pero este era un paquete muy difícil abrir. ) me alegro, después de leer la etiqueta, que el cerdo es de raza de cerdos al aire libre con camas de paja en graneros ventilados. 'Pero creo que la cantidad de ajuste en el bocadillo es no hacer mucho por el medio ambiente. Yo también tenía una Misa del gallo, un pastel especial delicadeza de navidad si es que alguna vez hubo una. La pastelería era la boca y toda la cosa tiene que ser uno de los mejores pasteles de Misa del gallo que he probado. Creo que volvería sólo para tener otra.

Don't really know why I visit this restaurant as the service is abysmal -fortunately I only use it when I am rarely in the store but this was one of these times.Usual problem - one member of staff looking after a till AND having to deal with hot drink making.If they were short staffed, I could understand it but this time 4 members of staff were around and if they weren't having conversations amongst themselves, they were popping in and out the kitchen but as far as I could see, for no apparent reason yet the poor woman on the customer side of the counter had a queue of 4 people waiting.4 may not seem a large number, and it isn't, but it still took the last person in line over 10 minutes to get through the payment process.Was the place busy? No, only 7 customers sitting at tables, all served and munching away so why the delay.Sad but I am afraid another bad experience. Perhaps the management of this cafe need to visit it 'undercover' to see for themselves.

We live nearby so it's nice to walk over and relax before a shop. Been in at teatime and also a late breakfast on a Sunday. Staff are polite and attentive, service is quick, food is reasonably priced and good and there's a nice unrushed atmosphere about the place. Great to chill out at all times.

Good coffee that you can enjoy after your shopping. One downside is that there can be a que and a long wait sometimes.Ive also noticed they dont wipe the surfaces clean or leave out napkins near the coffee machine. Love to sit outside and sip my coffee when the weather is good.

Waitrose in Oakgrove is a relatively new store, so was built with a spacious cafe. The menu is the usual mix of sandwiches and cakes, and the coffee here seems uniformly reliable - much better than in most coffee shops. The downside is that you often have to queue and they don't really seem to have enough staff to serve customers promptly. They also often run out of their scones, which they will warm on request (but only adding to the queuing time for the people behind you...!It's kept clean, but unlike some branches there's nowhere to place you tray, so it relies on the staff to clear up.

Disappointing visit to the Waitrose cafe today. The tables had not been cleared. Long wait in the queue with only two people serving. No teaspoons available. Customers had piled trays of dirty crockery near clean cutlery so surely not hygienic. The whole place looked dirty and unhygienic. What is frustrating about this cafe is how inconsistent it is. Sometimes I go here and it's fabulous; great, quick service and the place looks tidy and cared for and other times, like today, it's terrible! We should be able to expect the same high standards all the time!

Since Waitrose in their wisdom decided to introduce air con to their cafes they have become cold and miserable places. What is it with this modern day obsession about making customers cold!!The service, particularly at weekends is terrible and a lot of the food items are not available even though most of the items are sold on the shop floor!Menu choices are strange too, almost geared up to suit the 'cooks' rather than the customers. Three salads, two quinoa and one rice. What if the customer does not want carbs?Ne positive thing - the coffee is good!

A very committed,friendly staff go the extra mile to usually produce the best food found in any Waitrose cafe by far. The girls and boys serving are excellent representatives of this organisation. A very relaxed place to eat and drink and read.

We went there as a friends and family and could not find a problem everything was fantastic could not fault staff perfect.

Had a breakfast meal which was not up to scratch I'm afraid.Bacon looked as if it had been boiled, sausage skin was actually difficult to cut! 3 tiny mushrooms and a hash brown that wasn't (wasn't brown and crispy) it actually looked as if it had just been warmed up in the microwave which I strongly suspect had all of the rest! Not good at all and had to have a paper cup as they were quote" too busy to wash any" unquote. Any café can produce a fairly decent breakfast and I do expect more from Waitrose especially as they charge top end! probably wont go back for a while.

As you would expect of any Waitrose, the shop at Oakgrove is clean, spacious and well stocked. The cafe has great coffee and a good selection of snacks, and well served by friendly staff

Decided to take lunch before shopping and very glad we did.I had the soup of the day which was leek and potato and as good as I make, delicious.My wife had a panini served hot and tasty. exactly what it said on the tin and worth having, well done Waitrose, would definitely eat there again..

I rarely dine alone except when in hotels for business. But having done my supermarket shop this seemed like an easy option for a quick lunch.The staff were cheerful and friendly but for a store that was featuring "healthy options" in its entrance displays and on gondola ends the cafe seemed badly aligned. The dining concentrated heavily on cakes, tarts and sandwiches. There were a few salads and some hot dishes but only a couple of the menu items showed the calorie values. I wouldn't expect that of other diners but somehow I expected it of Waitrose Cafe.I chose the minestrone soup and it was excellent - really full bodied with plenty of vegetables. I then followed with a cherry turnover and coffee. No complaints , it was all of good quality. This is clearly a regular haunt for some - a place for friends to meet, particularly with comfortable sofas and arm chairs. For those seated solo there were newspapers to read. I can see the attraction.

Pop in here most days either for soup or a coffee and cake. All the staff are friendly. The restaurant is clean and the food is freshly prepared

Service was terrible very very slow then my hot sandwich was cold sent it back and they microwaved it including the salad then brought it back had to wait for cutlery the whole place needed a good clean and lots of tables not cleared away toilets not much better not what i expect from a high end supermarket if the public areas are this bad dont want to think about the kitchen will not eat here again

I am such a fan of waitrose. No supermarket comes close in the UK... And it's the same with their coffee shop. It puts all the other supermarket coffee shops to shame.

I really like the breakfasts and the lemon tarts. I find the coffee from the restaurant too strong for me I wonder if they double up on the old expresso?

Visited with my terminally ill mum for basic lunch. Served well and offered assistance to take food to table as I was pushing wheelchair what a nice surprise as this is not often even noticed. Food a good price, good selection and value for money

Its the same as any other waitrose. Staff are never very helpful, normal items cost more and important people run around with auto scanning devices making the place a futuristic cesspit.

and why is there no ore appleby cheshire served on the open cheese counter? It's a puzzle to me - they said that other stores in other locations may still serve it.

Great place, Allows me to get organise and juggle between school run, shopping and getting on with work. After a hectic school run, once a week I pop in here and get freshly cooked breakfast, lovely coffee (from the actual restaurant, not the machine at reception). Free newspaper, chill for half an hour, pick up my food shopping and go home to work, this place is great for any working from home parent, really sets me up to face a working day.The food quality is very good compare to their main restaurant in John Lewis store in the Centre MK, maybe they should send the waiters and cooks over to their Waitrose branch to get food preparation training! The staff are normally 95% friendly and good service, but then everyone is allowed the small percent where they are bound to have an off day and I would still award this place 5 *s.

I love Waitrose. I love a free Guardian. I love bacon smoked with molasses and ale. I love the idea that salad flowers are 'essential'. I love coffee, everyday, that they give me just because they want to. And frankly, I'm exactly the sort of person that other Waitrose customers complain about. I don't wear tweed. I don't name my children after African root vegetables. I have no wish to eat olives (they really are the devils testes) and polenta is simply poncey play doh. However, the staff are lovely, the food is great, their 'Pure' range of toiletries is both effective and inexpensive and did I mention the coffee? Complaints about missing sugar tongs, dishwasher impacted trays and such like are, I suspect, made by people whose idea of fun is writing a strongly worded letter to the Daily Mail, suggesting it was 'so much better before those wispy washy Europeans came on the scene'. Dingleberries.

Yesterday we had lunch at the cafe at Waitrose in Milton Keynes. I am not sure we will bother to return, as it was one of those days when everything went wrong!They had run out of cold soft drinks other than Cranberry or Coke. The queue to order took ages, and the order of two burgers and chips when it came was ok, but the burger was bijou and lots of chips, nice burger relish, but no mayo or ketchup offered or on hand. The station to get cutlery and sugar was not topped up and they were out of coffee sugar. A visit to the loo, and they had no soap, with paper towels overflowing from a large bin over the floor. It was pretty obvious the person who fills the sugar and soaps etc., or overseas said was not in. Two senior staff were having a long conversation standing in the restaurant oblivious to customers. Not what you want after paying £10 each for a burger and cold drink! Next time it will be McDonalds!

Really, I have seldom been more frustrated in a cafe and I wished I had done the takeaway option!The staff really do need to be trained in serving more than one person at a time. They are incredibly polite but could not organise a p... up in a brewery!What is more, they seem totally unaware of how customers feel, having waited over twenty minutes for them to serve (I counted) twelve hot drinks in total!And, the tables do not seem to have a system of being cleared. I and several other customers were piling cups and trays etc. in order to sit down. When, after begging, someone did come and wipe the table with a suspect cloth, I noticed that there was a lot of debris on the floor. I thought I had just been unfortunate in following a previously messy customer but, on closer examination, I could see a layer of muck and debris over the whole floor. When is it cleaned? It was only 10.00 am when I visited. I shan't bother to treat myself again!The coffee and drinks were okay but were not worth the wait.For goodness' sake, get a manager to sort the place out!!!!

It may be being picky when one is having a cup of tea for free but I did not expect unclean crockery.

Easy parking, friendly staff, spotless store. May not be the cheapest supermarket but easily the most pleasant to be in.

We went here expecting to be served a good breakfast but left feeling very disappointed with the entire experience.Basically, it all comes down to indifferent management and a belief that you don't have to try too hard because the Waitrose brand will do all the work for you.Issue 1: there was just one person at the counter serving - so service was painfully slow. If you have a large queue, how about adding more counter staff?Issue 2: the coffees were watery, bland and tasteless. There is a big expensive coffee machine which hasn't been set up & calibrated correctly and the staff are obviously not trained to use it.Issue 3: trays, cutlery, chinaware are grubby - cleaned to the Ikea standard?Issue 4: tables are not cleared or cleaned - that task seems to have been delegated to your customers.Issue 5: food... Grey tasteless Pancakes without the bananas and the other bits promised on the menu. Cold miserable "full" English breakfast.Issue 6: Price, if I wanted bad food, poor hygiene and indifferent service I'd go to a greasy spoon dive, but I went to Waitrose and paid top-dollar, so should get something much much better.Waitrose management - get a grip on this facility, it's driving your reputation down.

The staff at counter are very good and coffee is always excellent however I have 2 beefs about this cafe.1. The trays, which are new, are stained and look really filthy. Presumably they go thru the dishwasher but something is wrong and It looks very bad.2. Sugar lumps, so nice to see, have no tongs and people just grab them with their fingers. This is a recognised health risk and laboratory tests have highlighted many contaminants are on peoples hands which are crossed to sugar cubes. Please Waitrose can you sort this out?