Waitrose John Lewis in Horsham

slowest operation in town, foods ok but seriously dont come if you are in any rush. Loafs of staff doing nothing, Really regretted visiting

We came on a busy Sunday and the one star is for their inclusion of kids toys and their help with ingredient information. Everything else is shocking. We were first told that the wait for food would be half an hour which we understood - in fact I was pleased as it showed time was (I thought) being dedicated to making the food. I asked about the ingredients of the fish finger sandwich, in particular, the tartare sauce. They helpfully showed the 'Waitrose own' branded tartare bottle and it's ingredients. We then found a table to see they did not have enough high chairs - 4 in total. Considering the attached John Lewis actually sells high chairs this is a little concerning considering the size of the cafe. Luckily the toys came in handy and a helpful server found us one eventually. Then the food came out. Shocking. I don't know why I concerned myself with the tartare sauce as there was so little of it, I wondered why they even bothered to pay for the extra ingredients. I couldnt taste any of it. The wrap was also meant to come with gherkins - enter the smallest, most shrivelled, dry gherkin you have ever seen. The fishfinger was also a Waitrose finest which I have purchased from the supermarket and enjoyed but this was over-cooked in a dry wrap. Inedible. Sadly they have caught a pregnant woman in a mood, but nothing grinds my gears more than a cafe run by the most expensive supermarket we have and the food is quite obviously just a money making exercise. And to wait half an hour for it- what were the cooks doing in there? A perfect time to promote their overpriced food and it's utterly awful. Will not be returning - my pregnant craved rant is over!

Decided to have a coffee after shopping at John Lewis and before heading for the Waitrose shop. Never visited before but very disappointed. The flat white coffee was awful, nearly cold and hideous taste. Queued for ages as well. Knives and forks and spoons looked dirty some still had soup stuck to them where they hadn't been washed properly. Why is this so badly run?? I really don't understand it. Looking at the reviews it appears to have been badly run for years. Very sad John Lewis!

This is the second time I have attempted to be served at the instore bar. The first time so little of the menu was available I didn't bother; busy, delivery problems, whatever, it happens. This time it was a quiet time, no hordes, just two ladies. I sat down with the wife, no staff. Waited 5 minutes, then went to find someone. Found someone stacking shelves who said someone would be along shortly (perhaps I assumed wrongly that they would find the errant member of staff) so I returned to the table. After 20 minutes no one had appeared and there is no way to order via QR code either. The one on the corner of the table only allows you to do your shopping from the bar. How lazy do you think people are? So, highly disgrutled, we left the bar and went to collect our Sushi order. Having done so we passed someone offering free samples of a sub-standard rosé. My wife said that she was likely to be the bar lady shifting remnants from an open bottle. My comment in reply is not printable here. Waitrose needs: 1. Better hospitality management 2. Better training in stock management and customer care 3. More staff awareness 4. An ipad with a qr code management system.

This is a review for the in-store wine bar, not the cafe. Off the shelf fresh cold meat cuts and fish with cheese and bread, plus wine or fizz at prices you can’t beat. Sit at the bar or at a table, hidden from the crowd by the drinks section of the store. Never too busy, but always a good atmosphere which is saying something in a supermarket! And the staff are great.

Unfortunately we arrived where for around 20 minutes the queue had not moved. A customer asked the server whether anyone could help me. No smiles or motivation from any staff I saw. The cappacino was luke warm at best in a "expresso" sized cup which is supposed to be regular. The bacon roll at £4.95 was served in the smallest roll possible with strips of processed bacon. Could be so much better

Had Tapas, the guy serving us looked miserable, but don’t judge a book by its cover. He was brilliant, friendly great customer service, I totally misjudged him. He made our experience. The food was excellent as you would expect from Waitrose.

I came in on Saturday, and had a lovely lunch. It was incredibly busy. However, there was no tables free. if you looked around the café there were people sitting there just reserving a table. This is all okay if a table is for two people however, on a couple of occasions that day I saw people reserving a table that was meant for four people, and there was only two people. I myself, could not get a table and I asked whether I could sit at a table which was for four people and the lady at the table refused despite the fact that there was only one other person that she was going to be sitting with. As there are so many selfish people, who have no regard for other people, perhaps Waitrose could stop people reserving tables like other places have. The tables for four are just two tables put together which can easily be split. So, if someone is selfish enough to sit at a four seater table, then somebody else can take the other table with the two chairs to make it fair. Apart from this, I love coming to the café, the food is wonderful and the staff are very friendly and efficient. Sadly, there's always one that spoils it

The cafe is situated inaccessibly upstairs at the far corner with no toilets nearby! Plus No Oat Milk!!! Why when there's a shop downstairs selling oat milk!! ?? Very disappointed at the vegan options! John Lewis sort yourself out!

We had been out all day and I didn’t want to cook that evening. We thought a McDonalds would be sufficient but the car park was rammed so we decided to go to Waitrose and see what we could find. The cafe was still open but there were no customers. My husband asked if they were still serving food , it was ten to six, and was told that the kitchen was open till six and they were still serving. We ordered two hamburgers , a portion of chips and two coffees. Within minutes our order arrived. Delicious. Shirley, who served us, went off duty at six leaving two lads at the counter. She was absolutely super; attentive and full of good humor. Not a trace of being annoyed that two customers had arrived 10 minutes before her shift finished as we have experienced elsewhere. The lads were super lovely too. What a happy, delightful experience. So glad we went to Waitrose.

Why does the cafe exist? It's either understaffed or not staffed. This Sunday I went in with my daughter for brunch at 12pm to be informed very brusquely by a member of staff that they only served hot food until 11:30. This, despite the board above her head advertising Breakfast and Brunch. Brunch by definition does not end at 11:30. Either do not advertise what you do not offer or educate your obviously under trained staff what the terms advertised mean. Probably worth thinking about scrapping the cafe and expanding the shop into the space.

My Shopping from Waitrose weekly delivered excellent service from all Drivers & Assistants from Store when required. Also Waitrose & John Lewis stores well designed for Wheelchair users ♿️ like myself & Accessible Toilet facilities. Cafe is lovely good service excellent food & drink choices.

We were one of AT LEAST 4 or 5 couples / families that had to wait an hour for our lunch between 13:55 and 14:55 on Saturday 18th March. The communication between the kitchen and serving staff seemed to be non-existent and I asked the young waitress on 3 occasions for an update on our food without a proper answers. I saw multiple plates of differing foods sit on the kitchen service counter for at least 15 minutes. To add to the wait (we were told 20 minutes initially) , my wife and I ordered the chicken Caesar salad and expected much more than we received. Overall, it seemed as if there was no organisation occurring between the ordering, kitchen and serving team. Not at all what you’d expect from John Lewis.

We visited for lunch yesterday. Apart from the fact that no hot meals were being served due to staff sickness, I was told the only gluten free food available was a chicken sandwich and a flapjack, and the chicken sandwiches were sold out. My husband ordered his food and I went and bought a sandwich in the Waitrose store downstairs. Next up, flapjack - all sold out. The staff said there was nothing they could do, so I spoke with the lovely lady at the Welcome desk who said she would speak to the manager. I hope she did, as to have nothing gluten free on offer in a cafe these days is inexcusable. It makes people with a gluten allergy feel unwelcome, and certainly we would not eat there again. The whole place looked and felt uncared for, and I'm afraid we would give it a wide berth in future.

Still a great place to visit, but since Luigi has left the atmosphere isn’t as good. He went above and beyond on welcoming you and making your visit special, especially if the visit was to celebrate an occasion. Standards have dropped, our meal was delivered without any garnish, the little pots of crisps or olives Luigi would offer with your wine and no offer of water for the table. Come back Luigi.

Went to John Lewis while we was there decided to goto the cafe, being this was at 12pm you would expect fully stocked shelves especially for children. When we reached the till we asked if there was any children sandwiches to go with the meal deal bag that they advertise. We asked if they could make a sandwich. Blank expression and with "NO" we asked if there was water for our daughter, was pointed in the direction of a tap, which was not an issue however would expect a cup to put it in. We decided on something off the children's menu most places when ordering children's food would come with either chips, mash, peas, beans etc, not Waitrose only the one item ordered having to pay extra for chips etc. Again communication was terrible when my wife asked for a scone blank expression when there was a tray full of them to the side. So decided to leave it go else where. Worst experience I have had, Waitrose need seriously look at this cafe, Dorking Waitrose cafe by far a nicer experience, maybe further staff training required........

I had lunch with my friend in JL cafe today. We are both eating healthily (SlimmingWorld) and wanted a salad or jacket potato. The sign on the menu said jacket potatoes would be ‘back soon’! For goodness sake! They have Waitrose downstairs - full of potatoes! Apparently they can only have a certain type. The salads were not appealing (whipped feta for one spicy chicken for another). I ended up ordering tomato soup. My friend had bacon, poached egg, tomato and beans. The staff member asked why my friend didn’t order the full English? My friend had to explain that she didn’t want the sausage or toast. We wanted fruit and there was one brown banana on display. We asked if they had any fresh ones. They fetched one. I had to ask for another one! We ordered hot drinks. We paid and went to wait for our food. Eventually someone came to ask if my friend wanted each of her breakfast items on separate plates!!! Please see attached a picture of the dead flowers by the water dispenser. Come on JL - you can do better than this both in tens of the food offered and in the attitude of your staff.

Ordered 2 hot chocolates today that were no better than hot water mixed hot milk. So weak couldn’t taste any chocolate at all. 2 days before ordered toasted bacon sandwich. 2 dried up pieces of toast thrown on plate with really fatty tiny pieces of bacon. When cut all the fat off bacon covered a quarter of a sandwich. Left it all as really disgusting. What is going on John Lewis - really gone downhill. I would have taken it back to the counter but no management about and big queue and I was on crutches

Don’t miss an opportunity to visit the in-store Wine bar / restaurant, lovely light lunches, great service from Luigi and Robert. Good atmosphere, clean and surprisingly good value.

Have visited Waitrose Horsham many times , have always found the staff unflinchingly helpful and polite . With the Coronavirus restrictions in place they have really excelled, doing a difficult job . WELL DONE AND THANK YOU .

I think the people leaving negative reviews have an ulterior motive. The food is fine, the service is fine and it’s not expensive. It’s a cafe. It’s not a fast moving coffee shop and it doesn’t purport to be Claridges either. It’s a cafe which employs a wide range of people in a department store folks and it’s absolutely fine. I don’t get quite why people are taking photos of their uneaten leftovers on trays-what’s that meant to signify apart from the fact that you’re a messy eater? Go, John Lewis.

40 minutes wait for fries. When they were delivered I suggested maybe they could advise if there was a long wait. The reply was a sarcastic “sorry about that” then waiter immediately walked off.

This is a real hidden gem. I have been visiting here for a while and Luigi is just one of the best hosts. The service is brilliant and great wines and food served with style and flavour and charm. I have visited a few Waitrose wine bars but this is the best by far because of Luigi's pride in delivering a great service. So I keep coming back and Luigi is a brilliant choice by Waitrose to pride one of the best value and charming service from any Waitrose in the UK.

Most John Lewis restaurants have been to lately have been poor quality and high cost but this one had a great choice of healthy breakfasts at low costs and mine was excellent with avocado, hummus, mushrooms and poached eggs

Free coffee machine not working again. The availability of free coffee with shopping is sporadic. Another machine should be provided to ensure continuity of the offer.

I had to pop into the store today for an exchange because I received some damaged glasses. I had my one year old with me in a pushchair. I headed to customer services, waited in line, and when served was advised that returns is upstairs. Not ideal but fair enough. I went upstairs to the returns department and whist being served , was asked if I had the new item that I would like to exchange the glasses with, I did not. The lady who served me then advise that I needed to go back down stairs find the glasses come back upstairs, in order for her to carry out the exchange. She could see that I was struggling and the one-year-old had lost his patience, also pushing the buggy whilst holding a box of glasses, it’s not a particularly easy thing to do. I asked if they were in stock, to which she said she didn’t know, so I asked if she could check before I wasted my time going back downstairs to come back upstairs again. She checked the stock and confirmed they had 2, but no help or offer of assistance to go and get the glasses for me. I went back downstairs, eventually found the glasses section, and couldn’t find what I was looking for. I had to ask another person to assist me, they looked around and also check the stock room.There was no stock so I had to go back upstairs to complete my return. I am not upset that returns was upstairs, know that the item wasn’t in stock, not even that the item is arrived damaged. Fair enough these things happen. I was very disappointed in that at no point did the server offer me any kind of assistance seeing that I was struggling with the pushchair. I expect a higher standard of service from a company like John Lewis. If you intend to visit the store I would suggest that you go without your children, as he won’t be offered any additional assistance.

My daughter and I wanted to spend some quality time together and decided to start the afternoon at Waitrose wine cafe What a great choice the Rose Champagne was a good start this included complimentary titbits and we chose a sharing platter of smoked salmon and pate Good service and friendly atmosphere Can’t wait to return

What a lovely place . Staff obviously changed from previous reviewer.. very polite , efficient , and friendly . Very busy which tells its own story. Food very nice and nicely presented , will definitely be going again . A jewel .

Went in store to purchase a macbook. Spent ages deciding which one suited my needs best. Two young male members of staff were standing nearby, neither of them approached me to offer some help as you’d normally expect from a store yet I was browsing for ages at this one shelf. Could have really used some advise. The staff members were too busy discussing their weekend antics and what time they were finishing their shifts to bother helping me. Felt like I couldn’t approach them to ask for help because they didn’t appear to have a respectable level of professionalism about them. Gave up and continued browsing upstairs... and within 30 seconds of being up there I was offered help by a female member of staff. Declined her offer as I felt as she wasn’t in the electrical section that she might have just told me to go back downstairs. If one member of staff offers assistance this is obviously the standard for John Lewis so why do you allow your staff the opportunity to be negligent and lazy. Not impressed.

Terrible food and very slow service. Completely overpriced I wouldn’t bother. There was a wasp wafting around the cakes which was completely off putting and the staff didn’t seem to have any ideas on how to deal with it.

This cafe was laughable! Instantly greeted with a sign saying “ 40 min wait for food”! Next option was 2 sandwiches in the fridge, beetroot thing or egg and mayo.... both looked like they hadn’t seen the light of day for a month!

Myself and my daughter popped in for breakfast and asked for avocado on toast but they advised that they were not serving this today? Even though there is a supermarket downstairs to get ingredients to make it?? So we opted for Eggs Benedict instead. When it arrived the muffin was nicely toasted but then on top was a slice of cold ham and a rock hard poached egg? Wtf? The hollandaise sauce was luke warm also.

This is a coffee shop inside of Waitrose and John Lewis in Horsham. The place is pretty ordinary, coffee not bad, seating not that inviting, sort of in a corridor outside of the supermarket. I would prefer to go to one of the many other more inviting coffee houses in the town so shall not return there.

I agree with many of the comments from other customers and have given up coming here.

We've given this place plenty of chances, but this is the last one. You queue for ages. Counter service is appalling. Tables are left dirty. Food takes an age to be brought out. Orders have been wrong when brought out on numerous occasions, including this last time when the young girl didn't know whether one dish was the gluten free version or not which is unforgivable.

This is a very difficult one to review , while the choice and quality of food is second to none , in fact I would extend my critical view to say it is a fair competitor of Fortnum & Mason , ( maybe and idea they should cater for airline travel) .

After waiting in a queue for at 25mins because there was only one person on tills. Not staff's fault they work hard with little help. Tables are dirty and not cleared. I find for the name of the store the cafe needs a good shake up.

We have recently moved to a new house and I managed to convince my wife that John Lewis would provide quality and good customer service, well there is no denying the quality but I couldn’t be more disappointed with the service .

So Waitrose not only no longer give away a free coffee with food purchase but a large traditional breakfast is the same price however only one slice of toast now and a miniscule hash brown. Making savings Waitrose?? Not impressed.

good for a snack Excellent quality as you would expect from Waitrose. Some nice wines to tempt the taste buds

Second visit, second chance. Glacially slow. You know when you are on a tipped train it feels like you are moving slowly? Being served here feels just like. Braved it. Got to the front after an eternity. Girl literally walked off. So did I. Terrible.

Last visit over three months ago for breakfast and service appalling. Hoping for improvement so tried again. Not busy but 30+ minutes for breakfast to appear during which time coffee stone cold. Plate sat on servery for further 10 minutes before delivered to table. Food on half the plate cold as outside area of heating lamp.

We visited Horsham for the day and thought we would eat here as being Waitrose / John Lewis thought it had to be good..but no.

Abysmally slow. Had to queue for 20 mins to get served. It was lunchtime and only 2 girls manning the tills and having to make the drinks at the same time. No sign of any help for them. Third till was not manned at all. There should be 2 people to each till, one taking the order and payment, whilst the other makes the drinks. Several in the queue gave up and left. Come on Waitrose management, sort it out.

Stopped at Waitrose cafe for a quick break with colleagues after a morning meeting and before travelling back. We ordered bacon rolls which arrived reasonably quickly and were hot, fresh and delicious. The cafe was clean and staff were friendly, we will definitely eat there again.

As expected, good food at a good price! Clean, fresh, basic rather sterile restaurant, but lots of little extras.

Tired of shopping or need to get enthusiastic about food shopping, well rest yourself in this lovely bar/food area situated on the left hand side of Waitrose supermarket. You can choose from a meat board to veggie individual or sharing platters, each item can be ordered to your required taste buds. As for whatever you want to drink, there's no shortage of variety- it's all right there. The wonderful part is that the staff behind the bar are very helpful and meet your request with pleasure. Try just having a glass watching the shoppers go bye while you relax. Love it!

Dirty tables , staff not organised, not sure why people are queuing, I have tried several times and mostly walked out, on one day I got served the tea was so tepid I could keep my finger in it

I brought my husband here as he had never been to one before and he came away pleasantly surprised. Although service to start was slow and some of our order was wrong, which they quickly rectified, I would always recommend a JL wine bar for a light lunch. We had a large sharing platter with prawns, ham, hummus, two types of bread, manchego cheese, sauces and a glass of wine. Very civilised and a change from sandwiches or chips!!!

We ordered a small breakfast and a large vegetarian breakfast. When the food arrived the plate was dirty with dried on food on one side. The eggs were greasy and overcooked, the vegetarian sauggages were edible but the fake bacon was dry, barely warm and foul tasting. The mushrooms, beans and hashbrown for the large breakfast didn't arrive for five minutes. We didnt mind that so much because the staff did let us know they'd run out of mushrooms and were getting more from the store downstairs. When the mushrooms arrived they clearly hadn't even been washed before cooking because there were black clumps of soil still on them. Needless to say we didn't eat them.

Helpful and polite staff: a very clean and well organised store. Parking is easy and a refund if you spend more than £10.00. Good for special items.

Very poor dirty tables no forks no glasses to have an glass of water half the menu ran out i would have throught they would habe get food from downstairs in the waitrose store

Opens early and is bright and clean. Menu choice is quite good - some standard breakfasts but I had a mushroom with poached egg, hummus, avocado and vine tomato. This was good but the egg was tiny - a larger egg would have made a lot of difference to my enjoyment of the dish. Family thought for Waitrose the quality of the bacon and sausages could be better. The counter staff were very pleasant but I couldn't understand why they were so slow - there was a short queue and all they had to do was take an order, make coffee and take payment, but it took absolutely ages. A couple of tweaks to training and efficiency would make this a very pleasant experience.

Firstly electric door not open so back to find the stairs. Full English cold undercooked sausages and over cooked egg. Not impressed once again. Also now no free coffee but a cake instead. Just what you want with your breakfast.

When I came last year the cafe area of Waitrose was on the first floor and a bit cramped. Since then it has had an upgrade and is much bigger, better designed and light floods in via the large windows at the front of the store. A nice place to have a coffee and a read of the free newspapers ... all for 30p .....lovely jubbly!!

After shopping in John Lewis went for a snack lunch. Queue was not that long but took ages to get served. We then waited ages for our food and had to go up and ask what was happening and it had been left on the service area!! Food was only average and probably not worth the price. Could do better.

I was poorly entering the shop. The Staff were Fantastic. 1st wider manager security and wine bar manager, L9oked after me wonderfully. Can't thank the Staff enough for their kindness and help after nearly passing out on their shop floor!

Nice little cafe, lots of choice of snacks and cakes. A popular place to visit. Reasonable prices. Plenty of seating and complimentary papers to read whilst you relax

The quality of food is excellent but unfortunately is just far too expensive for what you get which is a shame

So it’s a corporate run cafe. Staff were what you expect from John Lewis/Waitrose - pleasant when they decide they will serve you but total distracted if something unusual happens to the extent that any customer service training goes out of the window and they become worse than McDonalds. I had to ask my server 3 times for a cappuccino before he understood - always good to have staff looking straight through you. Really there is nothing special to mention about this cafe at all.

I'm surprised how hostile most of the reviews are. We quite often call in at Horsham's John Lewis/Waitrose for breakfast. One might have to queue for 5 minutes but we've always found it friendly and their Full English is excellent.

Not busy on Sunday around 11:45 am. Ordered fish finger wrap and advised not available. My daughter wanted scones and was told due to staff shortage unable to get some from Waitrose bakery downstairs. We did not order any toasted sandwiches as we found them too hard on previous occasions. I asked for chicken, bacon and avocado on bread which was slightly stale. I used to enjoy the chicken, bacon and Brie on flatbread however no longer on the menu. My husband had the hamburger which he enjoyed. We go to JL Cafe or Waitrose Tapas Bar most Sundays.

Very slow service. No system in place. Many of the cakes out of stock and staff not prepared to get more in. Biggest issue was number of pushchairs blocking the aisles: no way could the restaurant be safely and quickly evacuated in an emergency. Just asking mums to leave their pushchairs outside the restaurant is all that's required. Also too many mums putting baby's and toddlers on the table tops: very unhygienic but staff seemed unconcerned. If you want a quiet meal/teabreak, this is NOT the place for you.

I didn't BUT I DID try to list Waitrose DORKING and was invited to submit a review - which I did. (I had seen your suggestions of good places for breakfast in Dorking but Waitrose was not listed) Two days later got an email saying it didn't fulfill the criteria for listing. That's why I checked Horsham and a London Waitrose ARE listed. Of course they all fulfill your criteria for a designated restaurant in a supermarket, offering variety of meals all day long. I would like to have emailed you but all I can find is simplistic FAQs and no possibility of a dialogue with a human. Hence this message to make contact with an organisation which seemingly has no wish to communicate with its 'members'. The reference was: For reference, your request was:

Wanted a tea “meal” for myself and daughter. Menu was promising so ordered lasagne with rocket salad and a fish finger wrap, £6.50 and £5.50 respectively. Very few customers...hint hint... and tables not cleared, despite lack of customers!

Slow service, disinterested staff, grubby watermarked cutlery and food left waiting in the hatch to get cold. Been here several times for breakfast and been a disappointment each time. How are you supposed to spread butter straight from the freezer on to luke warm toast and since when has scrambled egg on toast been served as a sandwich.

Apart from the low hum of pacemakers and the soft squeak of grinding teeth and dentures this was the most useless excuse for a cafe I have had the misfortune to experience.

We ordered the lasagne and mac and cheese,the portions are very small,enough for kids,and the mac and cheese was cold,we sent it to be reheated but still came back just warm,come on Waitrose,you can co better.

I had a really disappointing experience here. Given the nature of the business you expect better.

Love John Lewis but it's not coming to Brighton any time soon.

Recently I have moved to Horsham with my Husband and we were delighted to find a new Waitrose and John Lewis Home on our doorstep. It's great for picking up dinner for that evening and all those other bits and bobs you always need. Parking is free if you spend in store or arrive post 6pm. You also get a free hot drink if you subscribe to a free my Waitrose card.

For such smart stores this cafe was hugely disappointing. The service was slow, the drinks were tepid and there was no gluten free choices. Seeing as Waitrose sell GF bread I was amazed that they don't offer GF sandwiches or wraps, the only savoury choice was soup (without the bread), potato omelette or a side order of chips. Even the pre-packaged salads had couscous or bulgar wheat in them. My husband had a pulled pork wrap which was nicely presented and tasted really good (apparently). Then I looked at cakes, quite a large selection of fresh cakes but again not a single GF choice, not even flapjack. The only choice was some pre-packed Honeybuns tiffin/brownie which were tiny. I settled for just having a hot chocolate, which actually wasn't very hot, just tepid, and my husband said the same for the latte. There were plenty of empty tables but a lot were not cleared. The service was friendly enough but seemed chaotic. We won't be back!

This is the second time we have been here for coffee and cake and the selection of cake available was disappointing. A month ago we went in the morning and I had flapjack as the cakes hadn't been delivered, a bit odd as they are next to a supermarket full of cakes and cake making ingredients! Today I went at 3.30 and there not many cakes " because it is near the end of the day" - again a bit odd as surely most people want cake in the afternoon! Such a shame as the cafe area is clean and inviting and the staff seemed friendly.

Delicious coffee and gluten free chocolate brownie. Friendly service. Clean. Good location. Would go back on next visit.

Thought we would have a coffee and piece of red velvet cake at the cake counter , The service was so slow I thought about going some where else

Decided to start the day off with a small full English breakfast. Good service and friendly waitresses Found the soda toast crust hard going. However all in all a good experience

This small, but nicely presented cafe can be surprisingly peaceful. Great for a pre-shop coffee and cake in a relaxing atmosphere.

This time the food was astonishingly quick to arrive but once again the latte was nearly cold. What is wrong with your coffee machine Waitrose?

We love a mooch around John Lewis and have only been to the cafe once before to use our free "hot drink and cake voucher" for June. This was to use our free July voucher.

Having visited this store for a successful and enjoyable Saturday mooch around the sale, and with time to spare on the parking ticket, we decided to have a quick light lunch. What a mistake! After 10 minutes queuing to order, it was over 40 minutes before mediocre food was produced, by which time we had long finished our tea & coffee before it went completely cold. It was evident other customers were getting equally restless, but staff had no idea how to be more efficient or customer-focussed. We had planned to finish with a quick shop in Waitrose, but no time left and we weren't feeling charitable to the place any more, so headed for Sainsbury's.

This café is in the John Lewis At Home store, which has lots of parking, is spacious and stocked with excellent products. The café itself is light and airy, again with plenty of space and very modern. The food is, as always, first class, fresh and tasty. It's great for a cuppa and scrummy cakes or for a more substantial lunch. My salad was really excellent.

I visited yesterday for lunch and a coffee. Those people in the kitchen preparing the food are amazing!! The heat is extremely hot outside and those poor people are cooking for us!!! Tremendous 👏👏👏

The Horsham John Lewis is a homeware branch and if you love JL you will love it! The quality is great and brands and products so stylish. The parking is good and it is easy to order goods online and pick up the next day. The staff are helpful and Waitrose is there for groceries too!

There are two Waitrose cafes here - one in the main store and one another, larger one on the top floor. Both offer the usual mix of snacks. Parking is free for up to 30 minutes - just time for a quick coffee and cake.

Yes the food takes 20 minutes or so, but it's made fresh to order and tasted very good. It would take that long in a restaurant, so not sure why people think this place should be different!

Service good but a bit slow. Food excellent. Big issue is that it resembles a creche from 11:00 onwards. Counted eighteen pushchairs and countless children. Big safety issue with all the pushchairs blocking the gangways between tables: would be very hard to evacuate in an emergency. They need to provide a 'buggy park' just outside the restaurant and ban pushchairs from entering the actual restaurant, which is what a number of local coffee/tea shops now do. Also saw baby having it's nappy changed on one of the sofa benches whilst we were eating: not very nice and certainly not very hygenic. mentioned it to staff but they said they didn't know how to deal with it.

Twenty minutes and waiting yet again didn't wait long at front desk for a change but too long a wait again for breakfast Waitrose

With the cafe less well under quarter full and no wait to order, I ordered coffee and a full breakfast.

Forced into a Shopping experience exactly the same as any other John Lewis by my better half but with a twist, standard no parking due to Christmas bearing down upon us.

Café is OK, nothing special. We visited at the tail end of a busy Saturday. The service was slow for a simple order but at least it was with a smile.

This was our fifth visit to the deli set close to the wine section. The deli is quite busy and there are only a few tables but the service was great and the platter excellent while being washed down with the house wine. Previously the portions were larger for the same price but it was still worth the visit.

This was our first visit to the Waitrose cafe following a purchase at the adjoining John Lewis store. Tables were clean with good availability of cutlery and condiments. Coffee was average, with a limited choice of pastries. There was also hot food available such as a English breakfast to sandwiches/bacon rolls etc. There were lots of staff, but appeared to be rushed and somewhat disorganised. Not a great atmosphere and some comfy seating would also be more welcome. John Lewis cafe I think gives a better experience and it's a shame that Horsham didn't decide to have one when designing this store.

Waited for ever, very disappointing for such a fabulous store, the coffee cup was huge and all overflowing, both the scone and tea cake felt like last weeks, what amazes me is that places like this continue to be busy, while the quality is of a low stantard

I decided to pop to the cafe as a break from working at home. I love Chai Lattes so had actually decided to come here because of that, i queued, ordered my Chai but the lady said they hadn't served that for at least 6 months... Why is it on the menu then? What other things are on the menu that they don't actually serve? This particular lady was also quite barky and rude from the moment I got to the cash desk. However the lady making my tea was nice and the lady who brought my lunch... So they made up for their colleagues 'frankly, i dont give a S@%&' demeanour.

Popped in and was served weak lukewarm water with teabag in a paper cup. Had to wait several minutes for tea to be strong enough to add milk which made it even colder. Staff quite indifferent. Wouldn't visit again, would rather do without

Well today wait for a coffee was ridiculous with staff having to ask kitchen staff to frequently help with the till. Escalator doesn't work. Car park machines out of order. Hand Driers in ladies toilet out if order.Come on Waitrose you are losing the plot and customers

We have visited the Waitrose John Lewis Cafe three times now so I know what to expect when I get there.

We popped into the cafe for a quick coffee. So wish we hadn't. It was 12:45 so expected the cafe to be busy. We queued for 15 minutes with only one person serving. When we were eventually served the young girl was surly and did not smile or offer any greeting. When we tried to find a table we where met with a grid lock of buggies and pushchairs. We had to have our drinks on separate tables. The management need to implement a policy regarding the placing of buggies and pushchairs to accommodate their other customers. Yes we did ask two young mothers if they would move their buggies we were told that they were waiting for two more friends so no they couldn't.

Waitrose and John Lewis are located on the edge of the town centre with a large car park. John Lewis is home store only - so white goods, furniture, kitchen, TVs etc. Waitrose is huge. Both have cafes. Excellent for all homewares.

Nice café, was quite busy when we arrived and the service was quite slow but very friendly . We had toasties which were ok. There were plenty of places to sit and the tables were clean. Would come back again.