Waitrose Cafe Keynsham in Bath and North East Somerset

We stopped for lunch, and had great cheese toastie, carrot cake and coffee/tea. But no crisps ? Theres a supermarket the other side of the wall, don't even need to go outdoors. But apart from that, very nice, thanks.

My friend and I frequent this cosy little cafe quite often when shopping. The staff are very professional, courteous and affable. In particular Becky and Phoebe who always have time to say hello and make you feel most welcome. They are both good ambassadors for Waitrose.

Friendly staff and yummy uncomplicated food at canteen prices rather than upmarket bistro prices. Always plenty of room to sit, and the tables were clean and tidy.

On my way home from an appointment I was delayed in traffic by an accident on the A4 Keynsham By-pass. All traffic, including heavy trucks, that were heating west, were being diverted through Keynsham’s notoriously complex town-centre one-way-system (featuring many narrow minor roads). I decided to head into the Broadmead Lane Trading Estate for a hot drink and a bit of shopping. The plan being that, by the time I was finished, the traffic would have eased with the reopening of the by-pass. I called into the Waitrose supermarket and headed straight to the in-store Café. I had to queue for about 15 minutes as the café was busy. It was probably busier, because I was unlikely to be the only one with the same hot-drink idea. The service was a bit sluggish; with the two counter staff not really working well as a team. I decided that as it was 11:30 I would have an early-lunch here. The menu offered a range of ‘Festive Feasts’ and I was attracted to the ‘Cheesy Rosti & Ham Hock Rarebit’; which looked scrummy from the picture on the menu-poster behind the servery. I also ordered an Americano Coffee with hot milk and the coffee-making started immediately. The customer ahead of me had also ordered a coffee from the other server, and his tab on the cash-till was cancelled by my server. He was asked to pay the £2.70 for MY coffee, this caused a short debate between the servers. My coffee was presented without milk; so I asked, and the milk was provided. I was given a numbered stand to place on my table, so that I would receive my food order. My server called my food order ‘Rabbit’, so I corrected her, but that went over her head. The other server then mock-assured me there was no ‘Rabbit’ in my food. My coffee was above-average in taste and temperature, and enjoyed. It was however well-short of a great coffee; strong with a burnt-caramel taste; as available in other cafés that I frequent. Sadly the food was below-average and didn’t correspond to the image on the aforementioned menu poster. The egg yolk was not at all runny (in-fact part of the yolk was solid). The ‘Rosti’ just wasn’t Rosti at all. Rosti is a dish consisting mainly of potatoes, sautéed or shallow-fried in a pan, until golden. It should have been crisp on the outside, with distinct layers on the inside. The ‘Rosti’ here was just thinly sliced potato stuck together with a thin layer of cheese, and it had zero crispness. If I hadn’t been told there was ham hock in the this rarebit then I would not have realised. On the plus side it was hot (well it had been nuked) and there was an overall tangy taste. If this is the best that Waitrose can produce for Festive snacks, then I think they should stick to something less complex like toast, and then add a sprig of fresh basil.

Really lovely food. Service great and all very clean. Would highly recommend the rainbow fritters. Staff lovely.

Visited Christmas eve and had coffee and cake. Cake was OK, coffee diabolical, if you'd gad your eyes shut you'd have had no clue what you were drinking! We complained and were told they'd had previous complaints that day. Had our money back

Visited on Sunday at about 1130hrs. I ordered a full breakfast but was told they had run out of sausages. I asked if I could have the breakfast without sausages and I was told yes, but I couldn't have any replacement items as this would mess up the displayed calorific value. Although the store sells sausages they cannot use them in the cafe as they can only sell sausages approved for content, allergies etc. I settled for a bacon roll which was hard and dry with no butter. I won't eat here again.

Don’t visit here any more very cold and un inviting people going in and out of door right through the year bringing in cold air . Too big and sprawling no atmosphere . I would close it down and start selling John Lewis products eg any day clothes etc . The whole area is wasted space and needs reorganising . Cafe needs to be smaller and inside the store with no doors opening with people coming and going in and out . It needs someone with some imagination to look at it with fresh eyes . Shame as the store is a nice one and we visit often but ignore the vast cold cafe .

The short lady who serves at the counter is fantastic. She is always willing to help and goes the extra mile.

Uppity staff trying to make middle-class but scrapping at petite-bourgeois. The toast was underdone and overpriced. In loo: No soap in dispenser. No hot water in sink tap. No air blowing out of hand-drier.

Interesting selection of hot and cold snacks for lunch in a light and airy cafe. Tables cleared and clean which makes a nice change from some other supermarket cafes!

Good selection of cakes, drinks. Prices reasonable. Staff excellent. Very roomy and air conditioned. Plenty of parking.

I enjoyed a cooked breakfast and coffee while my car was being serviced at a nearby garage. The café staff were pleasant and friendly and they keep the place very clean and tidy. I'd certainly be happy to repeat the experience.

We used to use this Cafe a lot,however, we often get confronted with uncleared tables with staff walking back to the kitchen empty handed.(Has no one heard of time and motion?) The coffee can have a bitter aftertaste and the range of sandwiches and cakes is limited. Parking is free and easy ,however, there is so much coffee shop choice nearby they will have to improve.

Excellent service has always julie who works in the cafe has become a lovely friend. Always made to feel welcome extra personal touches which makes our visit special. Ive had a brain tumour and julie and all the cafe staff make sure im well looked after. Its always a plesure to visit.

Food quality good, timelyness good. Value for money good, as expected "never knowingly undersold". After all it is Waitrose (& not a drive through). Every visit is a pleasure.

Overpriced snacks/drinks. Poor service/quality and worst cappuccinos we’ve ever had anywhere - tasteless, watery; perhaps they were just awful flat whites?! Untidy. Staff in urgent need of training/change.

This is a convenient location to meet and swap children after babysitting. We have visited lots of times and always find the service and food good. I know a lot of people don’t like the withdrawal of the free drinks but it was too good to last. It’s not cheap but you get nice drinks and good food at a reasonable price. We are pensioners but in the past other pensioners would grumble if my grand daughter made a noise and didn’t like it when I pointed out that she was probably the only one paying for her drink. The toilets were a mess but that’s down to the customers.

Since free coffee for card holders it works out expensive since Meals and even Cakes are pricey. Also lacks variety.

(Visit Sat 13th October – 1430) Food is nice, and looks good. Numerous tables left uncleared, newspapers scattered around – really untidy.

This used to be a stop off when shopping.The last few times we have visited there have been lengthy queues and uncleared tables.

This store has declined rescently , I used to enjoy a nice good breakfast occasionally here but I no longer would go here again . Tables dirty , breakfast cold, egg uncooked , horrible gluten free toast you now have to ask for bloomer bread toast .If all this isn’t enough after you have done your shopping you are offered a complimentary coffee and newspaper but you are not allowed to take it into the cafe to enjoy even if you are purchasing food in the cafe , you are now offered cake if you buy a coffee , who wants cake with a cooked breakfast. Manager absolutely awful , unhelpful with no customer service skills and empathy at all . I used to shop here all the time but I’ve decided to go elsewhere now due to rude staff and unpleasant atmosphere

Whilst shopping in Waitrose had some time to spare and decided to have a coffee .

Whilst this is ' just a supermarket cafe', it is actually much more! The staff were very friendly, the service was great and with a smile. My coffee was of a very high standard and the food I had was prepared quickly and was very tasty as well as being excellent value for money - I also got a free almond croissant (chosen from a selection of cakes) as I had a Waitrose Card!!

Waitrose café always seems to have a long queue. It's not that they are especially busy, it's just more often than not there is only one member of staff on duty actually serving customers.

The cafe restaurant weren't warmed enough. 9 out 10 customers have had to keep the over clothes on. The men's toilet always Wet and not tidy up. Awful.

Sadly unable to have lunch here today because there was no gluten free options such as a sandwich or roll. Not even soup. Staff seemed thrown by our request and handed us apiece of paper with various ticks denoting various food allergies. They were unable to get us a gfree roll from the store but said we were welcome to go and buy it and eat it in the restaurant. They said they had no where to prepare gluten free food which we were surprised by. It's not difficult to have a small area for gfree food prep and the store sells gfree products anyway. Surely a bowl of gfree soup and a piece of gfree bread isn't too much trouble!!!

Terrible experience - food cold (toast and fish finger sandwich), had to ask for cutlery as none available, tables very dirty, poor selection of food. Was really shocked and complained to waitrose directly

Anteriormente hoy, entramos en el supermercado Waitrose en Keynsham. El café estaba bien apoyados por otros compradores y la selección de comida caliente y fría, era bueno. El servicio fue rápido y eficiente y la comida y el café era excelente. La ventaja de prensa gratuito era un toque agradable.

My husband and I look forward to visiting the cafe. The staff are always pleasant and helpful. The coffee is hot and nicely served and malbrough buns especially delicious.

Cafetería muy agradable, con grandes ventanas y un área para sentarse afuera. El café es bueno y algunas lindas tartas. ¿Por qué es tan lento el servicio? A menudo ocupado por lo que me he puesto a eso, pero hoy en día muy pocas personas, un montón de personal alrededor de barrido, llevando, pero tuvimos que esperar más de 5 minutos antes de que alguien venía a la barra para servir. Mucha gente había pasado por mí y me ignoró mientras tanto!

Pequeño desayuno muy sabroso - precio refleja más que mi experiencia de Waitrose local asda. Asegúrate de que tienes todas las necesidades - salsas, mermeladas, servilletas, condimentos, etc. en el mostrador de servicio de Message Queue Server cuando ordene -como puede ser un proceso muy largo. Sólo pudo encontrar azúcar en forma de cubos, cuando me fui de caza - asegúrese de tener medios de ejecutarlos.

Good breakfast, fast service after the queuing to order. Less greasy than a cafe but still just as nice for a sales meeting

Temprano en la mañana del sábado, este es un escondite tranquilo, limpio y agradable con los inodoros! Sí, usted puede tomar su café gratis Waitrose sabor - que es muy buena, siempre que tengas algo con un pastel o de una pieza de fruta, creo. Sin embargo, si sólo quieres café gratis, entonces estás desterrada a las sillas altas y los contadores enano! Pero aún así, el café es bueno!

Como uno esperaría de Waitrose, siempre de alta calidad bien sirve comida y bebida en la cafetería. Periódicos gratis para leer, hace una parada encantadora resto

Muy buena la preocupación, muy sabrosa ensalada y bien presentado. Buena relación calidad-precio. El servicio era rápido y a tiempo

A morning stop for breakfast in the cafe, good value cheap food (and coffee). Pleasant atmosphere, and a good number of seats.

The Waitrose café is a great success and very often full with a long queue. They could do with more than one till. Having said that we go often, the staff are friendly and the service is good.The food is fine and well priced.

Often visit this Cafe. The coffee is very good. A nice selection of cakes/pastries not forgetting sandwiches etc. Always found it clean and friendly staff.

nice staff. lovely coffee. need to open a few more tills at peak times. discounts could be better. bit pricey.

The Waitrose experience does usually exude the 'feel good factor' when shopping. This leads to the desire for a 'treat'! Whether savoury or sweet, you will find it in restaurant, together with great coffee of several varieties. The Yum-yums are very special! The little outside area is very nice for a meeting place but never sure if it is going to be ruined if someone comes there smoking. (Not sure of that is allowed or not?)

We met friends here for Sunday lunch, the staff are great, only one slight complaint I have had better Yorkshire puddings, everything else was spot one.

Great coffee and cakes. Also the other offerings. They now have an outside area to consume your drinks.

Good place to get coffee and/or have a snack to take the pain out of grocery shopping. Nicely appointed, clean and tidy. Staff are very helpful and friendly. It doesn't feel like a supermarket café which is also a bonus.

Well worth a punt if you're on your own or with friends. Good selection of foods and good prices. Service is very good and all items available in store

I have been there several times with my partner who is gluten and wheat intolerant. They have no gluten-free food in the restaurant. This morning, 30th June I rang them up to see if they would do my partner some gluten-free toast. They refused point blank without offering a reason. But in Marks and Spencer, Longwell Green they have quite a selection of gluten-free sandwiches.

Visited for breakfast for the first time recently. Using your "My Waitrose" card you get a free coffee so this makes it very good value. Only had the egg and bacon breakfast sandwich but this was freshly prepared and very acceptable. Service wasn't breathtakingly fast, either at the counter or for the food to be delivered but everyone was doing their best and they were certainly friendly enough.

I frequently shop in Waitrose and often meet my girlfriends here for a catch up over coffee and cake. The staff are always cheerful, and nothing is too much trouble. There is a selection of cakes, sandwiches and hot food from which to chose.

When this bright Cafe opened a few years ago I was really pleased but then as The London Business School tells us there is nothing more difficult in business than managing expectations!!! I had great expectations of this Cafe especially when you combine the excellent quality of the retail food side of Waitrose with an in-house restaurant ....... of course, it should be a masterclass of excellence. Then the reality kicked in. This place is worse than Gucci in New York...... and their philosophy is simply to antagonise their customers on every visit. I guess it's all down to management and staffing levels. The staff have a bimodal age distribution (not a bell curve)...... the very mature ladies and the very young female students. Mix them together and you get a feeling of wading through molasses. Absolutely none of these people have a service mentality or would win a job in a High Street Cafe. I doubt if any of the managers actually know anything about bottle necks in distribution or customer satisfaction or retention of same. The queue is always so slow and frustrating. I only have an hour for lunch and waste 15 to 20 minutes in the queue every time I go there for lunch. Hence, I'm always stressed gulping my food before rushing back to work - 10 minutes drive away in traffic. Why do they always run out of soup just when I get to the top of the queue? Yet, 20 feet away the supermarket sells the best soup you can buy in Bristol. How difficult is it to warm up some soup in a microwave? How difficult is it to make a cup of black Americano? How many employees need to stand beside the till - each one doing a different job - no multitasking here? I suspect the real problems starts with poor training and a with a failure to listen to what the customer orders. The frustration and exasperation must surely be driving customers away. In my opinion, it's a 'Golden' opportunity wasted. Any fool knows that if you provide wholesome, healthy food with excellent service under a brand name like Waitrose you should have a winner....... so, what's the problem with Waitrose management? Perhaps if I return there for lunch next year they might have improved slightly ....... anything but the continuing downward spiral until it hits rock bottom. This is classical textbook stuff on "How not to do it and what's wrong with service in England". However, their toilets are clean and well managed.

We have had a breakfast here. Very good choice from full english to cereal to yougurt. Good service and were satisfied with our food.

The cafe was absolutely packed, we queued for over 20 mins, just to get 2 teas and a coffee.There were hardly any staff, its unbelievable really as the supermarket was packed, it was a sunday afternoon,We certainly will not bother going here again.

We have supported this cafe since it opened, however, last time we called it was not a good experience. The staff are generally very friendly and helpful but they were obviously under pressure as the tables were not cleared or wiped. For any hot food or even toasted sandwiches there was a half hour wait. Also stocks of food had run out although the same food was for sale in the store.There needs to be a supervisor clearly in charge who can get a grip.One a positive point the napkins that used to be hidden like gold dust are now readily available.

Upgrade coffee for 10p!!!Unbeatable prices. Friendly service, clean toilets. Free parking. And a lovely supermarket attached.

Very plain atmosphere but otherwise good. Food is very tasty and reasonable value especially if you use your Waitrose card which makes your coffee free. My only criticism is the guy making the coffees didn't really seem to know what he was doing. My partner's latte was just a milky coffee. But it's not a deal breaker. We would eat here again.

We decided to have a refreshment break after some shopping. I ordered a scone and tea, my partner had a ham sandwich and our daughter opted for a ham and cheese toastie, All were exactly as you would expect from Waitrose. As we were eating I observed a member of staff replenishing the pastries. To my surprise she licked icing off her hand. I can just about forgive this as an unconscious response. What I find utterly abhorrent is that she then served a customer without washing her hands. Revolting.

It is good old John Lewis/Waitrose - all the time for me - they can't put a foot wrong but if they do they make good.

I go for breakfast once a week on my way to golf. Everything is excellent, bacon rolls, scrambled eggs and toast or the full breakfast. Really super food

I regularly have a coffee after our shop. If there is ever a problem then the ladies and gents on the customer service desk are great help. Your requests are greeted with polite and efficient service and aim to solve your query promptly. Well done - especially the lady with long dark hair in a ponytail and the older gentleman.

Like many we are regular Waitrose Coffee drinkers despite the reasonable requirement since 9 Feb that one needs to BUY something to get the Free Coffee/Tea. We decided on a light lunch today and the place was busy and to be fair we were warned that any food might take 20/25 minutes to to arrive but on checking with the chef we were advised 10/15 minutes and so proceeded to order Hot Flat breads with Chicken and Brie. In the event they took 30 minutes to arrive and when they did there were no FORKS available!! Accepted we WERE told and gathered it was because it was LUNCH time and staff went to LUNCH - in a CAFE - I ask you!!! However the food was VERY good in terms of preparation, value and Quantity and we shall undoubtedly go back but...........Please, please, PLEASE tighten up on the admin!!

We often use this cafe after shopping in Waitrose. Well cooked breakfast using quality materials although strangely served in a bowl. Good choice of pastries , cakes and sandwiches. Coffee take away or drink in.This store has recently opened so everything clean and fresh with excellent loos.There is an outside eating area and a section to park full trollies.Can get busy around 10.30am when customers collect their free coffees and the system for collecting coffee when ordered need the Starbucks treatment.Friend helpful staff. Worth a visit . Try the comfortable sofas.