Waitrose Cafe Cambridge England in Cambridge

I haven’t been to this cafe in years and as it’s so close by I thought I would go again. They have no vegan breakfast options which is fine so I decided to chose the veggie option and swap the halloumi and egg for vegan sausages which I had to pay extra for which made no sense. however I only received one which was disappointing, not just that but also they were refurnishing whilst customers were sitting in the cafe which is a-bit annoying.

Excellent fresh and delicious food at good prices. We’re obsessed with the French toast and rainbow fritters.

Nice café inside Waitrose, sometimes they run good offers if you have the Waitrose membership card.

Never been to this Waitrose before, Popped in for breakfast. Had traditional breakfast which consisted of two sausages, bacon and eggs. One of the sausages was ok, the other one had seen better days, and I suspect was yesterday’s or the day before. If you are using this cafe, I would stick to the cakes. Would not bother having cooked food here again.

Relaxed atmosphere, plenty of choice, friendly staff

Very good service and food very friendly staff see for yourself

On arrival at the counter I asked if there were any bacon or sausage sandwiches. The young female behind the counter said No! and said there was a sign!! I looked at the sign and thought my six year old grandson could have done far better. She was was not friendly and not at all interested in helping us! We looked at the pastries and noticed flies landing on them. We decided just to have drinks and these were dispensed abruptly. There was a smile from one of the other ladies working there. At our local Waitrose Cafe in Hythe, Kent the staff are wonderful and are very helpful.

Clean, hygenic, nothing special. A bit pricey for what you get.

The avocado on toast is really good for a great morning start. The staff are nice and helpful.

Oh dear. Arrived at 09.50 ready to meet old friends for a catch up and something to eat. The cafe was totally deserved. Chairs on tables, no food and ready for 10 am opening. We wandered round trying to find someone to ask if it was opening. No one knew. Finally found someone who had to go on a phone to find out that 'toilets are broken, can't open'. This is not the first time this has happened - either water 'off' or no toilets. Not good enough. No notice up to tell customers what happening. Not at all impressed. OK so the toilets not working but please how about letting people know ??? Poor, poor customer service.

The service is very long. They warn that it takes 20 minutes to get the food hot, but after 45 minutes still nothing. And yet, it’s far from complete ☹️ The fries were still frozen inside

Went in early morning as I had sometime to kill after dropping kid to school and before an appointment. The fellow serving coffee was nice. Had a warm coffee and a croissant. Nothing to complain.

Arrived on a day where “Due to unforeseen circumstances “ there was not hot food options. Disappointing but these thing happen. Tea and hot chocolate ordered with a cinnamon ice bun, and a seafood sandwich selection. Good service.

The opening times on line suggest the cafe is open until 7pm. We went there especially (after being at Addenbrookes) and arrived just before 6 to find a barrier up and saying it is closed. Please up date your website with any last minute temporary changes to opening. It will only take you a minute.

El servicio puede ser un poco lento incluso cuando no hay mucha gente. Pueden tardar una eternidad. Realmente necesitan acelerar. Personal agradable y buen ambiente. ¡La gerencia, como de costumbre, no se ve por ninguna parte! Zona de descanso limpia y agradable. Nunca una elección de sopas, una opción, la tomas o la dejas. A menudo, casi no quedan sándwiches después de las 2 pm, ¿por qué no los reponen?

Con un amplio estacionamiento y un ambiente agradable, la tienda Waitrose parecía una opción sensata para un almuerzo rápido, pero al llegar encontramos una cola y un menú limitado. La línea de 5 clientes tardó 20 minutos en despejarse (principalmente debido a demasiados cafés elegantes y un barista lento) y cuando llegamos a la caja registradora, encontramos la mayoría de los artículos usados y se nos dijo que esperaran otros 40 minutos de espera. Tuve que conformarme con un chocolate caliente y me dieron el tipo más caro sin que me preguntaran qué quería.

Visitamos el café el sábado a la hora del almuerzo. No había bocadillos disponibles, y la única comida caliente era sopa o tostadas. Es una pena porque el ambiente es extremadamente bueno, el personal es agradable, pero simplemente no hay signos de ninguna administración, y la administración de la tienda también es invisible. Nos dijeron que si elegíamos los sándwiches de la tienda, podrían comprarse en el café. Es incrédulo por qué alguien podría haber sacado algunos sándwiches de los estantes, si no hay sándwiches disponibles en el café. A nadie parece importarle el café y, francamente, cuál es el punto de mostrar un menú completo de comida, si no hay ninguno disponible. Cuando hay comida disponible, la espera siempre es de 40 a 45 minutos, momento en el cual su bebida está fría. Es una pena, pero sinceramente, ¿por qué molestarse? Waitrose denota calidad, pero ap muchacha que no se muestra aquí.

Service for hot food can be appalling slow. Waited 40 mins recently. Expresso coffee quality can be very inconsistent with it never being the same each visit. You get consistency at M&S. Often quite young staff who seem lacking in training. Surroundings light and airy, clean toilets.

Considering its target audience, or perhaps because they can be quite forgiving, Waitrose’s Trumpington cafe continues to fail to get it right. Whilst some of its staff are very helpful (mainly the younger ones in my experience) the cafe itself needs to be so much better. Or why bother having the facility at all? I’ve not reviewed the cafe before though I use it regularly to meet with pals when I’m doing a shop. But our experience today has pushed me over the line. It wasn’t busy yet there weren’t any staff members on the floor to clear tables and generally keep an eye. The sofas in particular were very dirty - stained and covered in crumbs - and there was an abundance of dead flies along the large windowsills. I actually used my own wet wipes to clean up the seats and table, but drew the line at sweeping the floor..! Doesn’t Waitrose have a trained cleaning team? Being part of a supermarket doesn’t excuse it from treating its cafe customers with the same respect as a regular cafe would. Avoid avoid avoid. If you have time, head over to the Shelford Deli for coffee instead; it’s 5 mins away in a car and you’ll have a much better experience.

Lovely selection here always fresh and patisserie fresh and tasty. Hot food fresh and good variety of choice for a supermarket. Staff always friendly and helpful. Nice seating area with bright windows and lovely wide tables and comfy bright chairs. Clean bright and fresh and airy

This Waitrose is located adjacent to Anstey Hall in Trumpington, and we walked past it en route to or from the hotel and the Park & Ride on the two days that we were there. It’s a fairly standard Waitrose – which I would thus classify as somewhere between "average" and “very good” – and we enjoyed a restful cup of coffee in the very pleasant restaurant on our way back from Cambridge city centre on our second day.

20 minutes to toast a sandwich!!!!!! Waitrose go to Italy or talk to Aromi to learn how to heat up a toastie in 5 minutes. For crying out loud! Our cold sandwich lunch was fine, the staff were fabulous, the venue lovely, sofas to lounge in to read the paper great. Come on Partners this is rubbish - you can do better

We ordered the iced coffee which was all foam no taste and served in a really small definitely not ul to the standard I normally expect from Waitrose

Stopped here for a quick coffee and cake whilst shopping. Friendly staff, service is still a bit slow here but nice coffee and tea and fresh pastries. Plenty of seating as well.

One of the nicer supermarket Cafés in the UK. Staff were pleasant. One of the things that made this café nicer than most in-store is that you can ask to be let out on the terrace which is nice on a sunny day such as today.

Popped in a couple of times while in Cambridge. The staff were cheery and helpful despite on one occasion it being very busy. Drinks (coffee, chocolate etc.) well presented and the cakes were fresh and tasty.

I popped in to the cafe while shopping in this store last month. I ordered a coffee and a slice of Victoria sponge. The assisistant cut one of the already cut slices in half and gave it to me. It was TINY!! I was shocked. I wish I had complained at the time, but I was stunned. The garden centre nearby gives a slice four times bigger for the same £2.50. Shame on you Waitrose.

It used to be a pleasure to eat here but it's been dumbed down and just serves up what it can do cost effectively from its own shelves. OK if your blood sugar is low but not if your taste buds need titillating.

Varied menu - with snacks to full cooked meals, with good vegatarian options. Meals seem to be cooked fresh, so there is a little wait - but its worth it. Pretty good selection of drinks & cakes. Place is kept clean, and staff are helpful & friendly.

I love nipping in to the cafe when shopping. Waitrose is now offering a better range of vegan products so I assume attracting more vegan shoppers. I don’t like to make a fuss when ordering at the cafe so will not ask for a special request, and end up going hungry.

Tomo café y un bocadillo en Waitrose con bastante frecuencia. Generalmente ordeno lo mismo y rara vez se ve igual dos veces. El servicio es generalmente lento y, aunque el personal del mostrador es lo suficientemente agradable, hay una gran parte del tiempo subyacente del caos. Si pido café descafeinado, eso es lo que espero, pero la mayoría de las veces tengo que vigilar al barista y recordarles que no quiero cafeína. La comida está bien en un buen día, mediocre en otros. Las mesas no siempre se limpian y limpian a la mitad del día. Atrás quedaron los días en los que tener una tarjeta Waitrose fue de beneficio en el café, desafortunadamente. Uso la cafetería porque es útil, pero si hubiera una elección local, probablemente elegiría otro lugar.

Mi esposo y yo pedimos un descanso completo rápido, ya que pagué por esto. Le mostré mi tarjeta de Waitrose a la señora en la caja, ya que ella ya había sonado todo. Ella solo se encogió de hombros. No dijo nada. Tomé este movimiento. mi tarjeta de espera, pensé que era tan grosero esperar nuestro desayuno completo unos 45 minutos más tarde, pregunté a mi esposo si habían olvidado nuestra orden, las mujeres fueron a buscarla, la compraron en la mesa, no podía creerlo. la calidad del desayuno parecía como si hubiera estado en la estantería durante aproximadamente una hora, todo el tocino estaba tan seco y los champiñones estaban secos y en mal estado, en cuanto al huevo frito era tan difícil lo único en el tazón sí el tazón no es el plato, lo cual es ridículo, quien come un desayuno deshilachado en un tazón, fue el tomate, Waitrose, realmente te has defraudado y también encontramos los cubiertos, por ejemplo, cuchillos y gente muy sucios.

Our experience was a mixture of other reviewers’. The menu looked nice enough - we chose Welsh Rarebit with roasted vine tomatoes, and a fish finger wrap - and we were lulled into a false sense of security by the short queue and quick till service at 2pm on a Saturday, and £1.17 off with a My Waitrose card. We took our number to a table that had been cleared (many hadn’t but staff came round clearing up from time to time) and waited for the food to be brought out. 35 minutes later, we saw someone wandering around with what looked like our order, peering at each table but passing us by. We called her over. They’d lost our order number. Basic mistake.

Lunch time rush, toasted sandwiches take 30 minutes. Really! Otherwise good quality Waitrose food. Just not enough staff

Es agradable simplemente sentarse y relajarse y tomar un bocado o comer o beber, las instalaciones están limpias, la selección de comida es razonable, pero nunca he conocido un lugar tan lento para hacer café, es terriblemente lento y no es como si el las personas que estaban al frente de la fila ordenaban algo complicado o no podían decidirse. El ritmo del perezoso debe ser experimentado para creerlo.

¡Aparezco regularmente, ya que me ayuda con un largo día y una larga tienda! Por favor, sigan con el buen trabajo ofreciendo opciones vegetarianas y veganas. Yo no hago leche y mantequilla así que, por favor, tengamos algo delicioso, preferiblemente chocolatey y seriamente húmedo y delicioso, eso es VEGAN gracias chicos! (nueces, semillas y cosas saludables súper, ideal para los que son ardillas o fetichistas de las nueces, pero no si eres una mamá trabajadora bastante regular y trabajada que necesita una solución de chocolate sin leche ni mantequilla).

I popped in between meetings for a coffee and a slice of cake. It is in a supermarket but the surroundings are pleasant enough.

JL/Waitrose like to ensure customers wait for up to half an hour just to purchase a coffee and a packet of biscuits. This is inspite of having 3 members of staff making the drinks and using the till.

Pleasantly pleased to find the cafe clean and someone coming to clear the tables. They didn't have any Danish pastries or Marlborough buns which was disappointing as they are delicious. Not sure if this was a one off. Toilets clean. They are obviously listening to customer complaints.

Fifteen minutes queuing to take the order and then 25 minutes for the food to arrive. My chickpea and rice salad with chicken was very tasty and generous. However my partners dish of macaroni cheese was stingy. Very poor value. Macaroni cheese is very cheap to make. Toilets clean!

Este lugar está cada vez peor, a 25 minutos de cola para hacer un pedido, 30 minutos de espera para la comida antes de ser informado que sería al menos otros 15 minutos, y debería haber sido avisado de este al realizar el pedido, que era.

Muy largo que para servicio, muchacho en el hasta no parecen tener ni idea de qué hacer.

After shopping, we sat down in the cafe area for a hot drink. There is a good selection of newspapers to look at and tables are generally wiped down appropriately and clean.

The revamp of the shop itself resulted in a lowering of choices in the restaurant. It's OK but not exciting. Fine if you simply need to boost your blood sugar or meet a mate but otherwise there are better opportunities nearby,

Amplia cafetería agradable y bien decorado, con gran variedad de papeles. Personal sirvieron rápido y un montón de asientos, ya que era tarde. Tomamos café y té servido en buena taza de té. Cafe limpio y alrededores. El único inconveniente es completa falta de señal que hace con este trabajo no es posible para

Fuimos en 10:30 los domingos y que tardaron unos minutos en llegar sirve porque la cola era larga. Luego, una vez que pedimos nos sentamos.

Dolor nunca pensé mi paladar podría ser elevada. Cod fishcake con una patada! Salsa de mayonesa y Wasabi. Bajar ahora además deliciosa. Gran personal fantástico almuerzo. Gracias al chef.

Solía comer aquí con bastante frecuencia y disfrutamos de un menú sencillo, hecho muy bien. Hace algunos años desde la última vez que estuve en esta parte de la ciudad, pero la oportunidad me llevó recientemente y no me podía creer lo que había ido cuesta abajo. Hay una amplia variedad de platos calientes, pero la calidad es muy mala. Tanto mi hijo y yo tuvimos hamburguesas con patatas fritas. Las hamburguesas eran pequeñas y un poco encogimiento mientras las patatas fritas eran reir pocos en número, especialmente dado el precio, y algunos eran ennegrecido. El único componente de la ensalada, era aceptable y el resto pareciera una comida de microondas desde una estación de llenado.

Long que waiting to be served even though there was 4 members of staff behind the till, only seemed concerned about serving customers hot drinks. Food arrived at the table fairly quickly, but there was a hair laying on my plate next to my toasty. After walking with the plate back up to the till and being ignored for what seemed like forever the lady grabbed the plate off me after I'd told her what's wrong and walked off in to the kitchen without saying I word, when she came out just abruptly told me to sit down she'll bring me another one over. No apology nothing. Safe to say we won't be eating in Waitrose cafe again.

Staff are friendly and helpful, but hindered by slow moving queues. On a cold Saturday morning the cafe was busy, seemingly with the elderly who behaved like they had never ordered before and were confused when asked if they had a MyWaitrose card.Food and coffee was OK, but the bright seating area has too many tables, too close together making manoeuvring a tray tricky.

Eating here used to be a mini-pleasure but a recent revamp has reduced both the menu and the service. The food tends to be generally pretty tasteless but keeps energy levels up for the shopping! Seating is tight and the staff seem harassed. Only out of necessity do I eat here.

The staff are really friendly . Rather overrun and the wait can be a while but worth it . The food was great and with the coffee bring free it's sure worth a visit !!

The staff are polite, friendly even, but the cost of the items is incredible.I opted for pancakes, served with yoghurt, honey and blueberries. Now pancakes to me suggest something cooked in a frying pan, at least 6-8 inches in diameter. What appeared as my breakfast were two circular objects, about the size of a drink coaster, trying their best to hide in shame under a blob of yoghurt. In a half hearted attempt at Nouvelle Cuisine someone had dribbled a thin line of honey in a zig zag across the plate and thrown half a handful of blueberries randomly into the blob that was attempting to hide the shamed pancakes under it's mass.The pancakes were cold, obviously the arctic mass of yoghurt had chilled them, or they had spent so long on the stone cold plate after their brief flirtation with the microwave, that any heat that had been irradiated in had radiated out. The small cooked breakfast the wife had was equally dire, a tomato, grilled, a sausage and a rasher of bacon, along with 2 slices of cold toasted bread. That was nearly six pounds. All in all next time we are heading for a Sausage and Egg McMuffin.

It is lovely to have a cafe here.Not all supermarkets have that.Waitrose, as ever, lives up to its good, reputable name.It is great also to get a free drink with our lunch.Thank you Waitrose and John Lewis for being as good as ever.

It all looked good when we arrived, quite a long queue but my daughter selected what she would like and went and sat down leaving poor old dad to wait.The queue moved so slowly I was worried that we would have to leave before getting to the till in order to make our appointment. Finally got to the till to be informed that the Paninis we wanted would take about 30 minutes as all cooked food was prepared in order (toasted Paninis!). I then had to dive back to the cold cabinet and apologise to break through the queue, to get some very average sandwiches (which I wouldn't have chosen but didn't then have time for an alternative) to eat. Bearing in mind they were just taking orders or totting up chilled food, the delay was hard to explain. Having to queue for 20 minutes to be told of a 30 minute wait for some toasted Paninis!! Luckily is wasn't me having their blood pressure taken later at the Hospital.

Nothing out of this world but fine if you need a cup of coffee to keep you going and a slice of cake. Nicely decorated.

Nice cafe, great staff (it is after all part of John Lewis) lovely pastries and free coffee if you have a my Waitrose card.

Avoid at all costs until the fly problem is resolved. We were surrounded by numerous (at least 15) bluebottle flies, landing on food etc.. Apparently they have known about the fly problem for a while. Poor show Waitrose...

It's okay, is a supermarket café, however in Cambridge so expect some other visitors to be rather entitled (pleading for a maître d' as the concept of 'first come first served' seating is beyond them), most are lovely. Actual genuine lol's! Would like more lactose free options.

Before you think this is a negative review it is not, just an observation over many visits and maybe a gentle, respectful suggestion to the decision makers?On this occaision like many others at different times of days, spanning many visits. I have observed that the bench seats / tables are taken very quickly. Even the hard wooden chairs and tables but less so. Bench seat areas hold the most appeal it seems.I noted that most bench tables are designed mainly for 4 people in this branch. So easily blocked if dining or drinking solo.I took note of how many "table blockers" there were even in busiest of times. These are those 1) sent by maybe a spose / partner / significant other to have a drink whilst they shop. Hence ensuring that said valuable table at the end to hold for longer - second has a drink, there maybe a cake or two but they sit and table block. Newspapers open, not saying a word, often empty cups. Either plus or minus reminant tray, cups from individuals used and left before.Frustrating for me and the person I went with on this particular visit and others recent past. To stand uncomfortably balancing a full tray often with boiling hot drinks, plates, glassware, cutlery. To look pleadingly at the "empty cup table blockers" into maybe "guilt" and movement !! Only to find they look up blankly or even defiantly and return again to borrowed newspapers and cold empty cups.So may I respectfully emplor to the Wautrose decision makers, put near the bakery area the coffee point / comfortable bench seats/ tables or make more at front of store - your "coffee/ tea pitstop" where people can chill out and wait or loitre with newspaper?That for encouragement / notices for diners only in your restaurant ! As you will have separate coffee & cake areas?Maybe have a matre dee who allocates tables ? Alongside suggest have table order system to minimise cues at start of process by counters (blocking shoppers)?Have lockers for trolleys if having a break?Trolleys abandoned, again block shoppers in busy times !More bench seats that are for Two's, rather than one individual blocking 4 seat potential.Potential for profits to increase, as people area specific would attract a turnaround, greater, faster. Opportunity to upsell and target sell / advertise to area (cakes on special or tasters even) try different coffee or products on sale in store?Restaurant tables managed. No heavy lifting or heavy waiting. Tables cleared promptly and turned around faster.Option, big table clearances onto your wheeled tall trolley even. Improve efficiency of frequently observed empty handed waiting staff on return from delivering food.Saying all that I love Waitrose, their products their staff etc.But waitrose you are losing customers by not providing relevent, specific to need seating "chill meal eat?" Or "chill newspaper coffee cake".Table blockers should not be allowed !!!Thank you for reading my review x

This cafe could be much better, considering the reputation of the shop. The food is nice with loads of options but the staff are poorly trained (obvious when I work in hospitality myself!) and seem to struggle with pressure and a rush of customers at lunch, which left customers waiting for food for over half an hour. I witnessed one man being asked twice what he had ordered!! That said, the food is well priced and children are well catered for.

Great place for lunch or for coffee and to read the papers provided. Friendly staff. Outside seating. For a supermarket cafe, it really is first class. Sign up for a free Waitrose card for a free daily coffee.

Coffee at 20p with a Waitrose card seems to have come with issuesI always have a double espresso with same amount of waterOften a challenge for staff who fail to select a larger cupMostly Im told double espresso does not qualify so appeal to more senior authoritywho acquiesce without grace as if doing a favourso embarrassing with waiting customers giving you the English look-- scorn for trouble makers slowing the queueYoung but not new staff give impression they are operating beneath their entitled stationwhich in Waitrose they often are - maybe a Cambridge problemthe blend of coffee does not guarantee 100% Arabicaok for folk who add sugar loadsa milk and cinnamon plus choc to mask the bitter taste of coffee Im trying to put this delicately ---simply trying to correct my earlier impression now better coffee is available nearby and Sainsburys of similar qualityFood more or less same,New Extended area more Cafetaria than CafeAccess good

Stopped here for a coffee and tea and of course a cake yesterday morning. Service I always friendly, also good selection of food, breakfasts pastries etc. The place really looks clean, you see managers cleaning tables etc. Very comfortable seating and table space, some nice sofas and soft chairs as well.Would recommend for a snack whilst shopping, everything is always fresh.

Used to be good before it was revamped, presumably a business decision. Menu less appealing now but clean and bright and a good pit-stop in a busy day.

Tables are always dirty!!! Toilets are the same!!! Busy is not an excuse. Staff needs retraining. They take dirty plates back to the kitchen and don't bother wiping tables. It only takes 2 seconds. Kitchen looks messy too. I do expect more from waitrose!

How does one review a supermarket. This isn't the largest Waitrose there is and so it doesn't have the more strange items one might find in other larger places. I personally have had no issues though and the staff are very helpful!

We regularly visit this restaurant after doing our weekly shop at Waitrose. The coffee is always very good. The selection of sandwiches can sometime be boring and very cold as if they have just come out of the freezer. The Avocado and Stilton salad is very good.Personally we find the staff very nice.

This is a real 'shock' of a review, but a shock well deserved. Any thoughts of receiving friendly and professional service from staff at this Waitrose café quickly evaporates when experiencing this hectic Waitrose branch in Cambridge. On one occasion recently one staff member was incredibly rude to me when serving at the counter, when I was served a disgraceful coffee with all froth and no coffee. Once finally sorted out I was then confronted with very dirty tables with mess everywhere. Overall, this Cambridge branch has many worrying issues, such as the hectic parking and unfriendly John Lewis 'partners', so I now tend to avoid it altogether. An example of where the John Lewis Partnership has failed conspicuously with its customers, and where 'partners' think of themselves first, and the customer second. Please, if you value your sanity and self-respect, avoid this Waitrose branch altogether. And that's if you can get a parking space in the first place, which I very much doubt!

We had coffee, pepper spinach and feta tortilla slices and fresh pineapple however this middle class cafe/store requires some serious cleaner training, not good at all.

I really wish this place was at least OK as I have to visit there as a shopper and bored husband, it is always grubby, tables dirty, disorganised and slow in addition to being overpriced and badly staffed.On the last 3 occasions either the till or the coffee machines have been out of order, the staff are surly and uninterested plus the food has been poor.They persist in serving food in bowls not plates,you eat soup from a bowl, not a fried breakfast !Try eating an egg with bacon and toast in a soup bowl, bizarre and obtuse.I made the mistake of asking for a plate last time(it is the last time !) and was snapped by a bad tempered staff member, we use bowls , she told me and that's that !Why do John Lewis sell plates I wondered, for people to use at home I suppose.

We called into this cafe on the way back from Sussex to use the loos and have a late breakfast. My goodness we wish we hadn't bothered. Women were walking out of the toilets without using them. I thought they can't be that bad and I was desperate after travelling for a few hours. Of the 3 cubicles they were all filthy and one didn't flush at all. There was a very distressed little girl who nearly wet herself becaue she wouldn't use the toilets. I had to queue and use the disabled toilet which was also dirty. My husband had been waiting outside for me for 15 minutes and I had to explain the problem to him and ask him to complain to the customer service desk. By the time I had accessed the toilet we went to the cafe only to be told that we had missed the breakfast slot - it finishes at 11.30 am. With our coffee and cake served by a surly staff member who was 5 minutes in the kitchen trying to find a plate to put the cake on we eventually went to sit down only to find numerous tables heaped with dirty dishes. When we finally found an empty table we moved the dishes ourselves and cleaned it as best we could with napkins. It was an absolute disgrace.

Decided to visit waitrose cafe for lunch as I was at work nearby, stood at the till being ignored waiting to order by two staff members chit chatting between themselves. Ordered cheese and tomato toastie, the top half of the sandwich was crispy the bottom half was incredibly soggy. There were no clean tables to eat at so I picked the cleanest one, no knives in cutlery holder, no napkins either. Should have just bought a sandwich and ate it outside and not paid the premium of sitting indoors.

We had high expectations of this cafe as it was Waitrose, but it was very disappointing. The food is fine, and the service just about acceptable - but the tables were dirty, the window sil next to our table hadn't been cleaned in days. There were uncleared tables when we arrived that were still not cleared when we left. Being in the super store it has a captive audience; if this were a high street cafe it would be empty.

Good coffee, especially if you can get it for 30p by using My Waitrose card and paying the extra for a large coffee. Excellent buns, really recommend Malborough bun. The queues can be very long. Why can't they have more staff? Also really let down by filthy toilets, which they seem incapable of cleaning on a necessary basis.

Make sure you have your waitrose card for a free coffee, spend £10 and get a paper to read with your excellent breakfast. A very relaxing start to the day.

The staff do add to the experience as they are nearly all patient, polite and friendly. I marvel at their patience when the queues are long and they don't appear stressed. It's a pity though that the food on offer is ridiculously expensive for very little. Surprisingly too, there is very little healthy food on offer, it's mostly danishes and cakes which is a shame. They should change the menu.

Waitrose at Hauxton road, Cambridge had a big re-fit in autumn 2013. Gone was the cheap, but good-and quick, pre-cooked, café-style catering. In came much more expensive meals cooked-to-order. They don't get much trade now. Waitrose card holders can get a free coffee at the main entrance, although nobody checks the cards. Complained about the catering to head office but they just defend their decision and do nothing. Doubt it even pays to run it now.

By 3:30 pm the counter is almost bare. On a recent visit all that was available for a 3 year old to eat was soup - chicken and chorizo, not exactly child friendly. The children's meal advertises a choice of 4 types of sandwich but there is never more than 2. On the positive side the food that is available is tasty and good value - you just have to like what they have at the time. The cafe itself is clean and the staff work hard to keep it so but the (cold) air-conditioning is so fierce that most people sit in their coats - it's particularly cold in the soft seating area. Perhaps the idea is to discourage you from staying too long! I take my Grand daughter to the cafe regularly because it's convenient and hoped that the refit would improve things, but it's worse if anything. The counter staff are friendly and helpful so perhaps the problems are due to poor management.

Long wait at the counter watching frustrated staff grunting moaning and growling while struggling to operate new coffee machine. No Gluten free meal options not even a piece of cake!! Our latte coffees had to be returned twice and we finally left them hardly touched on the table. We were not the only people unable to drink them far too strong and lots of froth. The staff can not be to blame its the new machine apparently they can't get used to it... According to management they cannot serve Gluten free food in case of cross contamination never heard this in a cafe or restaurant before!!

The food and the coffee was delicious. The staff is friendly and helpful. We had great time in the cafe.

After a long drive up from the south east this was a really nice find. Freeze kingpin Cambridge is unusual. It's a great Waitrose really good size. The cafe was spacious and ultra efficient with a nice well spaced out range. The food and coffee was delicious. It was the perfect antidote to the joys of the M25.

Maybe the best coffee in CambridgeRoad travellers from South better grab a double espresso for fear of finding worse in townYou might even get a cafetiere of coffee of specified country provenanceRather than a blend with robusta to please the English palate at low costNot coffee for those who need exotic additives to conceal the taste On a good day you might find brown sugarCoffee comes with a tiny shortbread biscuitContrast with the complementary wrapped bitter choc still offered in cheaper and older French Bars and in Waitrose before the Austerity we must shareCold sandwiches scones and cakes are up to Waitrose standardsI did not have courage to try hot stews curries chicken and riceStews same colour and presented with all the panache of a primary school with outside caterersYou wont find students or tourists here to disturb digestionrather a clubby atmosphere with lots of chummy mummies with preteen kids juat after schoolAcademic pensioners ekeing out modest pensions diminished by the price of Waitrose groceryNewspapers that survive the day unstolenGuardian and Independent well thumbed Sun and Telegraph fresh and unreadThe area outside faces North and has a good view of the carparkA few plastic trees would relieve the bleak outlook on a grey Cambridge day