Waitrose Cafe Banbury in Cherwell

4 staff members crowded around a coffee machine ignoring customers queuing? Also we sat outside. The plane s are either dead or dying surrounded by weeds!! So sad to see.

We stopped for a full English breakfast after a long journey. The sausages weren't the best quality, it included streaky bacon rather than back, and there was no hash browns, toast or black pudding included in the 'Full English' but it was cooked to order, hot and tasty. At just under £9.00 per breakfast, we felt it was good value.

Thought we would have a nice lunch twice here and both times they have no stock of any hot lunch items. Thought after the first time it would be a 1 off however nothing available on the second try. Extremely disappointing!

Easily the worst breakfast in town I'm afraid. I had a full English with a friend egg that was so underdone it was inedible. Partner had poached eggs that were overdone. Stringy bacon. Really disappointed as it's not cheap.

On the menu it offered, full English breakfast, under this was , vegetarian breakfast, which i ordered. Eventualy it was ready, i expected veggy version of English listed above it. Half an avocado, 1 egg on wilted spinache and haloumi cheese with sweet chili sauce, yuk!!!! got 2 toast orders instead of one, never again will i eat in there.

I have been disappointed with this cafe before but as it is Waitrose, you live in hope that they will get their act together. In spite of the lunch hour it was almost empty. A cold blast went through the cafe every time the door opened. Soul less and lacking in atmosphere. That’s the good bit of the feedback. My husband wanted lunch. ‘You know what I like’. Cod and chips? ‘Sorry’ Burger? ‘Sorry’ . Half the menu was not available. In desperation I went for ‘chunky’ fish finger ‘sandwich’. Now, I am a simple soul. To me, chunky fish fingers are thicker than usual, and sandwich means between two slices of bread. What appeared were 3 very ordinary fish fingers, lost in a large crusty roll, such that elderly gnashers struggled to have an impact. Both of us gave up at the end, ate the fish fingers and abandoned the roll. We left hungry and angry. Waitrose! You value your reputation but really! Our whole experience today was seriously underwhelming

Very cold, food is not to bad but main doors are open and it is very cold to sit in the restaurant .

A nice clean cafe, with limited but good choices. Not the cheapest in town but good value for the food provided. Staff friendly and helpful.

Good food at a reasonable price with very helpful staff - good menu choice - some staff need a bit more training

Absolutely delightful staff, making all the difference. Nice place to sit. Good food selection. A little oasis.

We regularly enjoy an excellent standard breakfast with quality coffee in what has always been a quiet and relaxed environment. The staff are friendly, knowledgable and very helpful. You are paying slightly above cafe prices but you are receiving restaurant standard food and drink. I find it remarkable that some reviews criticise the time they have to wait; I understand that each meal is freshly cooked to order which clearly reflects in the high quality delivery. The longest we have waited was 15 mins which I do not have a problem with. WELL DONE WAITROSE!

The breakfasts are OK and reasonably priced. However, does anybody employed by Waitrose to oversee their restaurant standards EVER taste the coffee? It is horrible. We have tried every permutation in the vain hope of settling on something drinkable and have given up. The subject of coffee causes some amusement among our friends who also shop there. We can buy their beans, bring them home and make a delicious cup in minutes, yet the stuff they serve is hideous. How hard can it be.? Waitrose! Wake up and smell the coffee!!

Called in for coffee and thought I'd have a bacon in a muffin bun after sitting down with our coffees waited a good 20 minutes with the buzzer not going off decided to ask if the order had been placed, but I wasn't the only one checking, so decided on a refund and left

Nice clean restaurant and food well presented. Gentlemen who took my order was lovely but other staff vacant looking and unhelpful. A fish finger wrap and fries took 30 minutes to arrive and they forgot the fries so I had to wait another 10 mins for those. Bearing in mind there were only a few people in the restaurant i cannot understand the delay. Nice menu but very slow.

Called in for a drink and decided on having something to eat myself I picked the beef burger and my wife picked the pea and ham soup both really good, and I must credit the very friendly and helpful staff

I really have tried hard to like this place and on the odd occasion it can be good, but only if you are eating food which is supposed to be cold. When you get to the counter, the choice you want is sometimes out of stock. The queues are often long at peak times, with slow servers behind the counter. the food, when it eventually arrives is usually on the cold side, and I often see customers returning their breakfasts for a replacement or refund. A cold cooked breakfast really shouldn't happen and I have addressed this with management only to be told that THEY ARE HOT ! Come on, buck your ideas up!

We stopped for an early Sunday lunch. I was initially disappointed that my first choice of meals was 'out of stock' and unavailable, but the server worked with me to find an acceptable (veggie) alternative. Would definitely stop here again if in the area.

3rd review on Waitrose and still like calling in for a drink or food on this occasion both and still enjoyed the food but will say it's quite expensive especially my wife had the fish finger wrap which only had a single fish finger in there for over £5 Not great value

My first visit to a Waitrose cafe and will be my last. Paid £2.40 for a black Americano coffee and it was so bad I returned it to the counter. The staff were helpful and made another one but this was equally revolting. I only drink black coffee and have never seen one this colour. The colour resembled black tea, a rather strange looking brown colour, like rooibos. Certainly didn't resemble coffee. The taste was equally as bad, like a poor quality, instant decaf, but I was assured they had served me the correct coffee.Come on Waitrose, I thought you were an up market store. Certainly no match to the coffee supplied in the John Lewis cafés.

We all know Waitrose is known to be one of the more expensive/luxury supermarkets so I assumed the cafe would be up to a high standard. We arrived on a Weekend day, it was fairly busy but I’d guess standard for weekends. Went to look for a table by the window and all 5 had food/trays all over them. We sat down and my Husband got the drinks, service was very slow and with the Coke bottle not offered a glass. Looking outside most tables still had leftovers on. A young man eventually came round after 20 minutes and cleared tables slowly but didn’t even wipe them down, then other people sat at them (very unhygienic!) Staff don’t seem friendly like other cafes in the area. Was disappointed.

very disappointing...quality is of a second rate cafe....first meal they brought out had cold half the ingredients, so they took it back...then it came back out with double the mushrooms, put an additional egg over the original one...!! was hot but of very low quality...i would expect paying £11+ for a breakfast and a coffee it would be lovely but far from it..I did get a free coffee and the servers were fine with me sending it back, but they had kids in the kitchen cooking...expected much much more from Waitrose...will NOT be returning....

Clean cafe/toilets. Lovely staff and at long last a good selection of gluten free cakes. I just wish they did baked potatoes for meals.

Only live around the corner and while shopping we decided to call in for a coffee but decided to have a bite to eat as well and not disappointed, great value and nice food and service in very clean surroundings with friendly staff, highly recommend

The quality of the breakfast is first class. Options given mean you get what you like and not the items that are listed (I don't like 3 of the items so usually waste them elsewhere). We go with our grandchildren who are catered for to our request which is a great help and again saves a lot of waste. Service always excellent and nothing too much trouble. Buzzer system for when food is ready and always piping hot. Have been a dozen times at least in last 4 months.

Thought we would try the cafe here for an afternoon drink and slice of cake. Ordered pot of Earl Grey, (served Duchy Organic), and a regular breakfast tea. Neither were anything special, Earl Grey not much flavour. Cakes were a slice of Lemon Drizzle & a slice of Lemon Orange and Polenta. Both lacked taste, quite greasy, and certainly not a nice sponge. Left half the Drizzle cake. Sorry Waitrose, Cafe looks good but could do better.

I was so delighted to see a choice of gluten free cakes and bars I struggled to decided what to have. My problem was solved by Lynda who served us, as after choosing my lemon and poppy seed muffin she gave me a complimentary chocolate and hazelnut one to try. Then she lent us her own so we could do our crossword over a very nice cup of coffee. My husband had a lemon Danish pastry which he also enjoyed. Excellent friendly service I would strongly recommend

Typically John Lewis, all about the quality and presentation. The lattes were very hot, presented well. Being a coffee specialist for a living I would say milk too hot so a bitter aftertaste but enjoyable nonetheless. Eggs Benedict presented well, very tasty although 1 egg a bit hard.

Only live around the corner and been for a walk with the wife so decided to call in for a drink and a bit to eat. I picked the chicken brie and bacon flat bread didn't no what you expect but was superb and excellent value, will be calling in again, also very clean with friendly staff

Live nearby and called in for a few bits of shopping AD decided to have a coffee in the cafe but went for the small breakfast and all of it was excellent served by a nice lady in very nice surroundings

My husband and I use the cafe at least twice a week, when doing our Waitrose shopping. Lovely friendly partners, excellent choice of hot or cold food, very clean restaurant and cloakrooms (all on ground level for easy access). Good car park too. Although we only tend to have coffee and a light snack, the hot food coming out to other customers always looks really delicious. The Waitrose partners make this cafe so wonderful, as they go out of their way to deliver excellent customer service. I am so pleased to have this wonderful Waitrose branch and cafe in Banbury as it ticks all of my boxes.

Have been visiting this cafe regularly since it opened. It is a credit to the Waitrose organisation offering great treats and dishes served by wonderful staff with a special mention for Anet. ( That is the correct spelling of her name!)

Be prepared to fetch your own breakfast at Waitrose. I was surprised at this, because other supermarket bring it to you when a cooked breakfast is ordered. Worst of all the breakfast wasn't very hot. The plates were cold, so although the breakfast looked nice, it wasn't enjoyable. I suppose I should have complained there and then, but we made our minds up we wouldn't be using the cafe again anyway. I do object at having to fetch the breakfast myself when it's ready. It should be brought to the table once it has been ordered and paid for.

Called in because it's local to our home and couldn't fault the food and service only issue was probably the price but to be fair I don't mind paying a little more for good food

Actually not in the Cafe but situated in store. Prices are very reasonable for hand prepared Sushi which you can consume in the Restaurant. I have eaten Sushimi on many occasions this is really good quality. I recommend it.

Little bit expensive but nice cafe to relax. Would recommend. Lots of parking. Nice lunch spot with some family or friends

Have had coffee here on a number of occasions but seldom eat. Why? Bearing in mind that this cafe is yards from the shop, there are no wheat free sandwiches or cakes (one nut bar available) & today thinking I could get a baked potato when I went my choice was chips. Soup & fish pie were dubious (wheat or no wheat who knows, I don't and neither do they). To add insult to injury I was offered a free pastry or bircher muesli (I think not). I have complained to Waitrose before and it has got me no where. Is it beyond the realms of possibility in the 21st century to sell meringues with or without cream/fruit, rice crispie cakes, wheat free sandwiches/cakes/biscuits from the shop, baked potatoes, soup made with cornflour. And just to let you know, oats are from the wheat family so flapjacks, muesli, porridge and the like are not an option. Educate your staff please and try to look after your customers.

I went into waitrose to look for some snacks when the menu and clean open space cafe caught my eye.I was very impresses with the vegetarian options.I felt quite spoit for choice especially in a supermarket.My order appeared super prompt.i was impressed and it was very delicious too.Thank you waitrose.You are certainly on the leading edge of supermarket quality cafes.