Waitrose Cafe in Tunbridge Wells

I came to the cafe on Saturday afternoon and I felt that this cafe could be greatly improved. We had the only cakes on offer (maybe there's sometimes a better selection?) which was muffins in packets. I also had a flat white. Unfortunately, the muffins were really synthetic tasting, with very long use by dates. The coffee wasn't barista coffee, so wasn't very good - came from one of those machines with a picture of the drink that you press.. always a bad sign. My coffee definitely wouldn't pass as a genuine flat white, more of a watery white coffee. The view was great but the floor was covered in litter and bits of food/chips etc. felt unloved. The staff were really nice and friendly though. Please get some fresh cakes and proper coffee! The standard felt like it was more like something from 10 years ago.

In the past this place has been quite lively and I've had good food and drink here but it seems to be on a real decline. When I went there was no music playing, which caused quite an awkward, sad atmosphere. The food was very low effort and the portions were small. I don't think I've ever had such a small ciabatta - it was the size of something you'd give to a six year old. The drinks were perfectly adequate but overall the experience was a real notch down from what it used to be. I would return if they improved but currently it's looking pretty sad.

Order incomplete rude man at shop could not help did not understand him

I'm going to costa ordering my coffee to set outside and enjoy the beautiful weather and the nice view, but the always ask people to leave at 2:50 or the latest at 3pm because the need to take tablets inside.. which is ridiculous. I don't recommend it to anyone who wants to enjoy an afternoon coffee. I can give a big ZERO.

I have just paid £19.20 for a pint of old mout a lie glass of pint and a packet of pork scratchings. Used to luke the Bedford but that's my last visit. Shocking.