Waitrose in Peterborough

Thank you Ibrahim at the service counter for taking such good care of my problem with the fish. I'm accustomed to rude service at Peterborough Waitrose. I shop there for the convenience and quality. Writing to Waitrose to complain is a waste of time really.

We always use waitrose, not the Peterborough one but we were in the area and went in to pick up a few bits and see some profiteroles were reduced, the staff member was reducing them again and as soon as he see us looking at them he put them down so we asked him if they were being reduced any more and he said yes so we waited and waited, we asked him again and he said in an angry manner when I get round to it but he had them in his hand. He was so rude to us and made us feel like we were begging him to reduce them so we put them down and my partner went to complain to a staff member about his attitude but they wasn’t interested, we went to the tills to pay for the stuff we were buying and we heard the staff members laughing at us saying we wanted to buy reduced items saying they must be poor. I wrote an email to the store and they have totally ignored me. Horrible rude staff

Not again! Only one person in the kitchen so no hot food on offer other than chips and Welsh rarebit. This has happened several times on recent months so, needless to say, I won't be returning anytime soon. To be honest. I don't know why they bother with coffee, snacks and cake the only guaranteed food available. This place, next to the bus and rail stations, should be a goldmine but, at the moment, it is a total embarrassment

O'dear, the service at the tills is getting worse, as now they only have four tills open, the rest is taken up by self service only. It was bad enough trying to get served before with i guess were maybe eight tills, and usually only two or even one manned the times i shop there, which is on a regular basis. It's a good job they have manned counters that sell fresh meat, fish and cheese which are excellent btw, otherwise i would think of going elsewhere.

We grabbed a late lunch at Waitrose cafe, the chicken burger was pretty good and the food tasted OK compared to a lot of supermarket cafes. It's great for a quick bite to eat.

My favourite shop- great for almost everything except for the fresh cream Profiteroles & a pity that they don't make the Coronation Coleslaw anymore- yummy!

great location, great parking, so many tills and the staff as always are so great. very friendly and will go out of the way to help.

I visiy the city centre area on a regular basis and have started using the café over the last few weeks. I have been a vegetarian for around 38 years so I tried the vegetarian set options. Eggs Florentine, poached Eggs as savoury options and Pancakes as a sweet option. I was very impressed with all three meals. The Florentine was as I expected, well presented and tasty. The poached eggs accompaniments were a pleasant surprise - hummus, avocado, vine tomatoes and rocket. The flavours complimented each other - delicious. Baby vine tomatoes has been a new experience for me with a breakfast and definitely a plus point. The pancakes made a pleasant change and were tasty and well presented. I usually drink Earl Grey tea with fresh lemon or a flat white coffee. I usually go at about 9am so the café is not full, hence excellent service by helpful staff. A pleasant, clean and bright café. My only complaint is that you do not have the café menu on your website. Thank you.

I had a tea in the lovely café here while waiting for my boyfriend to get in to the train station. Aaisha who served me was very polite and professional. After paying for my tea I decided to buy two pastries to takeaway and Aaisha gave me one for free as an ‘on us’ gesture - how kind. It made my day, thank you!

Waitrose excels at creating a worthwhile shopping experience. Next to Peterborough station it is well placed to enhance arrival/departure experience. And depends on mainstay of regular shoppers choosing to shop at Waitrose.The staff are exceptionally helpful. Merchandise is second to none. The restaurant is a comfortable place to take a break.As a 'MY Waitrose' card holder I feel valued. Therefore I can select my shopping in a comfortable environment and also enjoy one of the best coffees on offer in Peterborough. Then go directly to the Queensgate bus station with my free Guardian newspaper (that gets recycled). There is an option to choose the Telegraph (for free) and 2 hours free car parking.Thank you to the management and staff on behalf of all who visit Waitrose.

Always a popular cafe for me to meet friends, primarily because of great parking and early availability. Generally clean tables with plenty of choice of sitting, nice to be outside when the weather permits.Staff often take a while prepping drinks if they're on their own and a queue can build up quickly at busy times.

I was third in the queue at 14.35 (not at the peak of a lunchtime rush) and the two people in front of me ordered and paid for their drinks and food (chicken curry and a soup) and were then told there would be a 20 to 30 minute wait, even for the bowl of soup. As they were in a hurry they decided to cancel and get a refund. When my turn came, although I was looking forward to having Welsh Rarebit I was also told there would be a wait so decided to have a coffee and a cake. When I sat down there were ten other people in the cafe so the wait was inexcusable. I watched those serving. Normally, in restaurants, waiters are running around like blue tailed flies, but here if the three I saw had gone any slower they would have been walking backwards. After 20 minutes they came out with the cancelled food (the curry and the soup) as the cancelled order had not been passed on to the kitchen. It was offered to people free but this was not taken up and taken back to the kitchen, presumably to be thrown away. So much for Waitrose's green credentials. I will not be visiting again, especially on a Saturday, as the cafe is obviously staffed by school kids who are under no adult supervision. If Waitrose want to benefit from being next door to a major train station, they need to realise that some of their customers might be time limited when calling in for something to eat. With regard to the green credentials, I have given up trying to get receipts recycled. I have been told by Head Office that they are shredded and recycled but when I ever mention this to staff I get the response "that's news to me."

Stopped by this large, conveniently located Waitrose to buy food and supplies before catching our train from the station. It’s really helpful to know this store is situated right next to the train station and very useful. Always enjoy their pastries. The turnovers and Chelsea buns were very good and we experienced very pleasant and helpful service from one of the Partners. As expected, another enjoyable visit to Waitrose.

Great shop in a new location which is so convenient for car & train users, not so much for bus users. Clean lovely shop full of lots of good organic food stuff. The staff are also very nice & friendly. Excellent for wines & spirits.

I’m a regular visitor for a few staples and treats. It’s not my main shop but definitely the go-to supermarket when I’m cooking something special or looking for nicer foods.

The cafe served up a tasty breakfast with some lovely soda toast.. fast service and reasonably priced food. Better than most supermarket cafe‘s!!

Waitrose needs to really get a grip of the management of this cafe. We were there this morning and during the 30 minutes we had a drink a total of 7 tables were piled high with trays of dirty crockery. When a member of staff came out (infrequently) with food they never cleared tables, just went back empty handed. The only 2 staff appearing to be working were the 2 serving coffee and cakes. For Waitrose standards this was really poor & it will be a while before we go back again.

Came in for a quick bite to eat and a coffee. Enjoyed a wonderful mocha, and toasted brioche! Followed by a heart warming Thai soup. Gorgeous! Thanks Waitrose, lovely calm atmosphere and polite staff! Just what we needed before a large shop

Wanted a quick lunch before heading for a plane. 20 minutes to heat a toasted sandwich is poor timing and when it came there was so little filling it wouldn’t fill a gap in a tooth. Seriously appalling and not what one would expect from Waitrose. I certainly have higher standards.

A little disappointed with Waitrose today the lemon slice was very dry. I was in a rush for a train so didn’t have time to complain but certainly not the standard I would expect. Coffee was very good though.

I visit regularly and the quality of the food is always of a good standard. Not sure if it is because the offers have changed (again) recently, but the cafe seems less busy these days. Still concerned at the level of recycling at Waitrose. Till receipt are offered and if refused are not recycled. Despite assurances that they are shredded and recycled, no-one at any of the cafes I have visited are aware of this and throw receipts away. Some education is needed here.

After collecting family from the railway station it was easy to pop into Waitrose to grab a bite. The sandwiches and cake were fresh and value for money

Went in only wanted a cup of coffee for breakfast but decide to have a full breakfast instead. It was a very pleasant surprise by the choice and quality. The coffee was hot and the breakfast was first class. Really enjoyed everything that was served quality and taste was exceptional.

All of Waitrose’s good stuff right by Peterborough station. My workshop finished with time to spare so I had food from here rather than eating on the train.

I use Waitrose a lot for specialist shopping and love their stores. I decided to have a quick bite to eat instead of going to a fast food outlet. I ordered the Aberdeen Angus burger at £5.75. I didn't have any side dish or drink with it otherwise it would have been far too expensive. The burger was in a brioche roll. It was as dry as old Barney's bull. There was a big of iceberg lettuce, a slice of tomato and two half gherkins. Luckily I had some mayonnaise and ketchup to liven it up. Sorry Waitrose, it was poor. Look at the competition who are giving far better value for money. I was so hungry I ate it and didn't complain. I just won't eat there again.

This store is really convenient to the station. Great to get your supplies before jumping on the train. Nice and clean and has everything you would expect from a large store.

Dropping my brother in law at the station, we decided to stop for breakfast in Waitrose cafe, I had a bacon roll and coffee, the coffee was good, the bacon roll was actually 1 rasher of bacon which was hidden in a hard dry roll. This was a disappointment, had expected more for the price.

Just had Breakfast at Waitrose before catching a train. This is the worst breakfast I have had. Hash browns cold, sausages not cooked and tasted terrible, egg congealed. Toast was alright. Didn't have time to complain as I was catching a train. Will not eat there again. I like Waitrose as a shop but the restaurant does not reflect the quality of the shop

La mayoría de la comida es de muy buen nivel, pero a menudo las mesas no están recogidas, que es probablemente debido a la escasez de personal en las horas punta. Solían tener un plato del día que era de buena calidad y precio. Hoy tuve la sopa que estaba sabrosa pero una muy pequeña porción y mi esposa que eran bastante macizos patatas seco y sin sabor sin salsa de tomate. Las patatas fritas solía ser muy agradable y con un bol pequeño de ketchup! No tienden a pensar que, probablemente, están recortando gastos ahora, espero que el nivel no caigamos más.

Like this Waitrose very clean and tidy and lots of variety staff always on hand to help but you do have to pay for Larkin g but you do get it back off your shopping if you spend over a certain amount

Nunca había estado antes. Queríamos un almuerzo rápido para comprar y llegar a casa. Ambos pedimos pan plano de pollo 5 libras. 95 cada uno. Un café y un té inglés. Té y Café sirve inmediatamente uno de los cuales era gratis con mi tarjeta waitrose. Agradable y caliente. tazas El pan plano llegamos después de 5 minutos. Fue sorprendentemente sabrosa. Cubiertas de rocket fresco. Todo estaba muy caliente y muy bien hecha. Realmente disfrutamos. El personal era amable y que en realidad no darse cuenta de que estás en un supermercado! Recomendado. Nos alegraría volver.

Aunque era 1. 00 El café estaba llena a medias y sólo había 5 personas en la cola me decidí un café rápido y snack sería bueno. ? Cuando me uní a la cola no había bandejas y había un cartel diciendo que demora la comida caliente 20 minutos. Bien pensé que sólo quiere un café y galletas. No hay cuerpo delante de mí tenía comida caliente, pero por el momento el personal había tazas limpias y platillos, y la espera era conseguir platos más tiempo. . Desde acuda a la cola tardó 15 minutos en llegar a mi café y galletas, entonces no había cucharillas o servilletas y tuve que encontrar un miembro de personal y preguntar por ellas.

The only issue here is its right by the train station and picking up something quick could be an issue, i found it very hard to find bits and the queues were just so long.

Como muchos de su tipo este en tienda cafe funciona con personal muy pocos. Entiendo la presión sobre los costes y gastos generales, pero como cliente tengo algunas quejas. El miembro del personal se esfuerza para hacer café, calor de cosas para comer, limpiar las mesas, el lavavajillas y limpiar las mesas. Mientras estoy aquí hay 14 mesas vacías. Vacío de gente, pero no sucio café tazas, migas, periódicos viejos, y así sucesivamente. Francamente, no es lo que esperaba y no es lo suficientemente buena.

Very convenient location across from the station, the store was open late which was handy when staying for business, it is well stocked and the staff are nice and friendly. Would recommend using this store.

Estuve en un elf alojamiento totalmente 'no lejos de aquí. Me pareció que la gama de calor y comer comidas y bebidas adecuado para esto. Este es un típico café gratis - Waitrose para miembros y buena selección de frescos. Volvería.

This is a new store however it is not very clean, could really do with a good old scrub. Try the juice bar at the front of the store. Opposite end to the station entrance

We've eaten in the cafe twice in the last month and found it to be great. The menu is really nice - such a change from baked potatoes and boring sandwiches. I've had the halloumi, chickpea with wild rice salad both times which is a great light lunch with lots of grilled halloumi. My only minor niggle is that there is way too much salad (mostly spinach and rocket) so I tend to leave at least half of that. I hadn't claimed my free coffee (with a MyWaitrose card) before so was very pleased to find that I could have any coffee and not just a plain one. The staff are all pleasant and helpful and we especially like the bright seating area with loads of natural light and newspapers to read. Also some comfortable sofas as well as cafe tables and chairs.

Everything is well set out and easy to find. staff are friendly and helpful. Good range of food and drink. Only downside is that it is slightly pricier than other supermarkets in the area.

Just been in to waitrose shopping made easy lovely staff very helpful easy parking .well lite car park.

We love the variety of food, including many items in their Duchy, organic range. The weekend offers on the fresh meat counter are also worth looking out for. As a 'clubcard member' we also enjoy the free newspaper and coffee with each visit!

Arrived early at the station and went for a coffee, my previous visit some months earlier had been a good experience. However it would seem that standards have slipped somewhat, service was slow and staff seemed uninterested. couldn't find the coffee under the froth in my cappuccino.

The Waitrose store is let down by the dreadfully slow cafe experience. We have eaten there several times and always end up having to bolt our food because they take so long.By all means visit the shop (Waitrose is one of the highest quality supermarkets in the UK) but don't bother with the cafe unless you have time to kill.

There is always a queue. I abandoned my shopping on the last visit as there was one person on the basket tills at either end and in person on the normal till. Three tills operating at lunchtime is ridiculous.

Had afternoon tea while waiting for my train to London.Service was good, atmosphere bright and welcomingOpportunity for diner to sit out.I will use it again.

Expected to validate My Waitrose Card following a 5 person check out queue, only a few minutes, but the staff are off-hand and clearly badly led by a general manager who understands sales prevention and fails to get what customers are after.Got a coffee and left!

Bacon and egg sandwich with no butter in it or sauce offered or around for you to get it yourself. Cappuccino 90% froth 10% coffee. Not worth the money.

Good selection of foods and drinks, as well as other essential items such as cleaning and gardening products. Nice people who work there and ample parking. Very convenient for commuters and travellers from the nearby railway station.

This morning I went into the store to purchase a coffee whilst waiting to collect someone from the station. Have done this on quite a few occasions. I walked in this morning to see a large queue for the coffee machine. the lady at the counter said that the other coffee machine was not working. Whilst standing in line (8/9 people in front of me) I noticed to my right a counter with a WORKING coffee machine and no one using it - the young lad behind the counter just pottering around. obviously this large line of people in his sight. I noticed a gentleman go up to the counter purchase a muffin and got a coffee, so I stepped out of the line and went and asked the young lad if possible we could use his machine......My Reply: No, not unless you purchase something. Mmmm bearing in mind this line is caused by the store's machine breaking down, a perfectly good working one in front of all these people, and no one thought to waiver the normal requirements of that counter in order to offer good customer service to people standing waiting to use this machine. I am in customer services myself and if there is one thing I detest is poor/bad customer service. Surely in order to help your customers the other coffee machine not being used could have been used to help these people get on their way quicker than they were. Have to say as well that if this is the standard practise - staff not using initiative to help customers - then I think id rather shop at Tesco's who at least sort issues like this out. Surely management should have thought of this the minute they knew the coffee machine was broken. Just a thought - A managers role to make things happen and problem solve so that customers are pretty much unaware of issues. Rant over, just shocked because you have a reputation of good customer services . Disappointed if nothing else

I had Lasagne with salad but it was just green leaves & 2 cherry tomatoes, hubby had burger which was reasonable but it was in dry crusty roll, chips were nice and my Lasagne was quite good.Our friends order got forgotten and the customer service was excellent they got a full refund and free coffee/cola etc so well done for that Waitrose I am impressed !

Nice,bright and relaxed atmosphere in the cafe.If you have waitrose card standard coffees are free but i like syrup in mine so i just pay for the syrup (50p).I also had a brownie which was deliciously rich and chocolatey!I've not tried any but the cafe has a aried range of cooked meals which look appetising and i really like the cute china teapots they have!

i arrived at the station and went to pick up my pre booked tickets and found that I had over an hour to wait before the train.I wandered outside and saw Waitrose so decided to grab a coffee and snack.Coffee and service great,

We stopped here for some lunch and drinks. I decided on a Chicken Thai Curry soup and it was fantastic! I was so surprised at how nice it was - almost like a proper curry rather than a soup! We also had some coffees which were super.The staff - two young men - were so friendly and very welcoming, not to mention their quick service.A brilliant place for a great lunch! Recommended.

We were out shopping for festive foodie treats in Waitrose when we used this cafe.The food is of a very good quality as you would expect. Warming soup with a big chuck of bread is a good choice.The service is also of a high standard, however the organisation isnt great. A bit of a shake up might be needed here.

I have in visited a number of waitrose restaurants and I have to say this is the worst one I have attended. The staff didn't seem to care - they ran out of knives and we were told to improvise when trying to spread butter on our toasted tea cakes - or should I say cremated tea cakes. Tables were dirty people were complaining about the wait and the restaurant wasn't that busy ...such a shame as waitrose cafes are generally good in my experience. I have let them know of my experience but not had any comments back. Sadly I won't be visiting this cafe again and I certainly wouldn't recommend it.

I really like the new Waitrose in Peterborough. Calm and clean and well organised and very well keep. A pleasing place to shop.

Stopped off here on our way home from our Lincolnshire mini-break, as usual comfy & clean surroundings,with pleasant staff, and a latte that went really well with my Cheese Scone, my good lady prefers the De-Caff Mocha with her Cheese Scone, but in our view, you cannot go wrong. We will return.

This is a lovely place to stop for tea and cake in the afternoon.The tea is high quality and there is a huge variety of cakes to choose from. Staff is friendly and welcoming, and the cafe is clean and well-lit.

Awesome store. I will be a regular here now. Much better location and excellent facilities. Love the juice bar very tasty

I love this store. The shop is lovely and clean, the staff are very friendly, welcoming and helpful. They even offer a free cuppa to Store Loyalty Card Holders!

This is not for publication but it requires the map marker to be corrected. Waitrose is on the other side of the tracks from that shown, immediately adjacent to the station forecourt.

I don't get why a classy up-market supermarket like this would bolt on what is clearly an after-thought of a restaurant. On our visit, 70% of the tables were empty but still loaded with old plates and leftovers so we had to clear our own table. Service was then painfully slow and the food (scampi) was worse than you'd get in a poor chip shop with a lousy excuse for scampi that was barely edible.Very expensive, poor service and a feeling that it was "not as important" as the main store. I expected better from Waitrose !!!

Fresh tasty food, adequate but not excessive portion size. Service was a little slow for a work day but perfectly acceptable for most people. The car park voucher system is a little unusual (you have to tear your ticket and put half in the window and have the other half validated!!).

As I shop at Waitrose we thought we would try out the new coffee shop. We both had the shops own coffee with cream It was one of the best cups of coffee we had tasted. As for the cakes and scones ect we where spoilt for choice. We choose a puff pastry fruit tart it was yummy. Staff were very pleasant. Any one who has time to stop when they do there shopping do try the coffee shop.

Visited yesterday morning for breakfast and our free drink with our My Waitrose card. This was our fourth visit and so was surprised after my scrambled egg and tomato arrived to find the egg was all rubbery and inedible. After alerting one of the supervisors they immediately apologised and offered to remake it but I chose to have something else instead which came promptly and was delicious. I received a full refund on my breakfast and my alternative was complimentary which I didn't expect. I will return again definitely.

Came for a sandwich one lunchtime. It was pretty awful and we expected it to be much better. I had a ham and cheese toastie that was so hard it almost hurt my mouth when taking a bite. My husband had a chicken wrap that was dry. The tables were all mucky and we had to ask a member of staff to wipe one for us before sitting down. Overpriced for the quality received.

The food and drink in the restaurant at the new Waitrose store are excellent. Especially good value are free drinks for anyone with a MyWaitrose card. If you don't have one then apply in store or online. Service is first class and very friendly. A minute's walk from Peterborough Train Station. So if you've a bit of time before you travel I would certainly recommend it.

We have been coming to Waitrose for some years, not least because they serve a damn fine coffee in their Cafe's, helped (of course) if you are a My Waitrose Card holder (we both are) so not only great coffee but also free of charge!!!! That's winners all round then!