Wagamama - Wigmore in City of London, Westminster

Totally indifferent service. Nobody at the entrance, waited around a little and after a bit decided to venture into the almost empty dining area, only to be shooed back to the entrance verbally and with arms waving like a stray dog by a server and admonished to wait. When finally seated, no one came to take my order. When I flagged someone down, I was told curtly “I’m.l not your server”. Wow. Wagamama means “selfish” in Japanese but maybe they should add “rude”to this place also.

I came here a Saturday evening so did expect it to be busy, however I would say it was relatively quiet from what I have seen before. I have a nut allergy and stated when I got there so I understand the protocol of having to get the manager to take our order. He takes it and then we wait. After 40 minutes we start noticing that people who came after us are receiving their food and I know they have to clean the stations in the kitchen but surely it does not take that long! When I asked a waitress she goes to check on the food and I can see her puzzled alongside other managers and the manager who took my order, but instead of that manager coming over to apologise and own up to the fact that they had forgotten our food she came back and lied that it was just the process of doing nut allergies. And I know she lied because when our food came I receiving a yaki soba chicken and prawn instead of a yaki soba yasi….i am vegetarian and manager who took my order knew that because offered to make it vegan.

The service and the stuff very kind very helpful very polite. Food always on time and I’d like to give a shout to mehran he was amazing

After I wait 5 minutes completely ignored I just go forward ,and a blonde lady grab me by my jacket ,I feel like I was going to Karen dinner,but no it not was Karen dinner it's was worst ,for all the experiences here please visit

I visited expecting a decent dining experience, but unfortunately, it fell flat in more ways than one. The service was disappointingly poor; the staff seemed indifferent and inattentive. I ordered an iced matcha and strawberry latte, and when it arrived, there was no ice. Upon asking for ice, I was told they didn't have any. Additionally, straws were out of stock, which should have been communicated at the time of ordering. The lack of attention to simple details made the entire experience frustrating. Overall, I wouldn't recommend dining here unless they seriously step up their service game.

The Smoked Chocolate Caramel Cake dessert is out of the world! Be sure to try it!! Excellent, fast service. But the dessert spoon was covered in ice cream and the cake did not seem to be in the best condition. The icecream was also mostly melted. For vegetarians and vegans: Decent number of vegetarian options (and some vegan options) are available. Like Yasai Yaki Soba, Vegatsu Curry, Katsu Curry, Yasai Chilli Mein, edemame, mushroom bun, etc. All are excellent! If you order anything with Katsu Curry, be sure to order extra bowl of Curry. Locations is excellent. There are many located across London, but this one on Wigmore Street is right behind the mall - Selfridges. Just 1 minute walk from Oxford Street. Payment system is terrible. QR code doesn't work. If you plan to go by London Tube then then you can get off at bond Street station and walk for 4-5 minutes.

great food, quick & friendly service by KK 👍🏽

Service: The service was disappointing. I waited 15 minutes for anyone to acknowledge me and guide me to a table, despite the restaurant not being busy. Staff made eye contact yet continued to ignore me. The manager at this location would benefit from proper training—or a replacement. Food: Ordered hotpot, it came back with a weird smoky taste as the potato has been burned and the whole taste is off. This is the worst branch in London. The head office doesn’t seem to care either. Rubbish!

I visited after the lunch rush on a weekday, and while the restaurant was only about half full, it took 20 minutes for anyone to come over to take my order. After that, the food took quite a while to arrive. When it finally did, it was tasty, as expected from Wagamama, but the service felt disorganized and slower than I would expect. Not quite the level of service I associate with Wagamama. Let me know if you’d like any adjustments!

Lovely bustling place with good prices

You can't get wrong with Wagamama, delicious dishesh most of the time. The waiters were polite, but we waited a lot for food and for the bil and also delivered our desert first and the ice cream melted. We ordered lovely edamame beans with chili salt, chicken & prawn soba noodles (without the prawns), teriyaki soba noodles (they were very oily..), orange juice and cloudy lemonades for drinks and the chocolate caramel cake.

No hot water for drinks available. Dirty tables not cleaned promptly despite some dishes being removed. restaurant looks tired and scruffy. certainly better wagamama branches out there.

Fit 12 very hyped teenagers on 2 second notice.

Food and drink was really good but unfortunately we had a number of issues with the service. Our order was taken incorrectly (but fixed after it was pointed out) and the server insisted we pay online via QR code but it wouldn’t work, so we ultimately had to pay by card. Food wise, the beef donburi bowl was the highlight, the brisket buns were also a great starter!

The service was quick fast and efficient. Our server max was wonderful, friendly and kind. A great Wagamama.

The service was great! Very fast and attentive and the prices are just right for what you receive. Went here with my guest on a busy Saturday night and we were seated right away and looked after well - recommended for a tasty quick meal and an excellent price point!

I would suggest their chilli chicken ramen or firecracker chicken if you are looking for something spicy.

Had a very pleasant meal today at Wagamamas, they let me order off menu and our waiter, Alex was very polite and attentive

Poor management General manager laili misbehaving person Misbehave with me and my family even I spent 140£. I just complaint about the hair in food and food is spicy as well He just misbehave with me very bad person I have seen in any restaurant. Shame on him

The food was very delicious and the service was great. She helped me choose the food. Malisha was very kind. I will recommend her to my friends.

Food is OK, quite tasty but not very authentic. I hate communal tables.

Every food item had alcohol apart from 3! It was absolutely shocking. The staff were throwing forks across the restaurant which was ridiculous. I will never go back to this establishment.

Great fresh food with excellent service. The food it was delicious and full of flavour. We have been served by Val, which was pleasant and very knowledgeable about the menu. Overall a great experience.

Maram was rude and on her phone. Was not helpful and had an awful attitude

Was my first time at Wagamama, Me and my friends had such a nice time. The food was really good, the drinks as well but the service was the best. Thank you Maram, you were a star, explained everything to us and made our dinner very special. I will come back for sure!

Very nice place on way home just really nice atmosfére, food delicious.

I came with my friend for quick lunch and even though restaurant was busy we got sat straight away and had out ordered taken just few minutes after. Food came quickly, every dish was fresh, delicious and right temperature 👌🏻. Special shout out to our server Val who was looking after us and was an absolute babe.

The food is well cooked, and the staff have absolutely amazing service, I was served by Tammam, he made sure I got the food in the best time, very helpful and also made sure to check up on me to see if I was enjoying my food. I respect the quality and service I get from here and with the experience I got today, I will definitely become a regular customer.

Tables and floor were not clean. Staff inattentive. Food quality dropped significantly. The place looked tired. Toilets not working.

Just wanted to write a review for princess she gave the best service !!!

Third time I’ve eaten at Waga’s. Tasty food but also the third time they forgot something I ordered or messed up and brought my partner something with her allergies in it.

Smack bang in the middle. You get what you expect in Wagamami’s.

Always great! Amazing food and great for coeliacs! Coeliac friendly and very knowledgeable staff!

fire raj didnt even bring my food absolute rudeness if it was up to me he would be fired asap

Bad, complained. they never came back to me. Wagamama has lost 3 clients as it's me, my wife and kid.

My go-to for chicken and prawn yaki soba.

Very salty hot pot, extremely sad portion. Poor serve that won’t get you tap water

The food and service was good but got overcharged on all items and only realised after I saw my e-receipt. You shouldn’t falsely advertise prices!

Just ridiculous… portions size ale like for kids while the prices skyrocketed. Two bao bans £8 size of few centimetres each, the worst basque cheesecake I have ever had in my life, not even close to basque cheesecake, lumpy cheese, no taste, size of a finger £7.5 Never again

Wow wow leo was amazing good food and vibe

Nice food and quick service. Duck and squid dishes a little over cooked for my liking and lemonade tasted like lemon cordial. Everything else was lovely though.

Good food, fast service and Tammem was amazing!! Thank you

Fast and good service, delicious food, thank you for everything Laili, we will be back!

Great atmosphere lovely staff Great food

Receiving a zero-star review because a restaurant or establishment didn't have a high chair for a child is unfortunate. It's important for businesses to cater to the needs of all customers, including families with young children. Providing amenities like high chairs can enhance the dining experience for families and make them feel welcomed. So we were welcomed next door’s restaurant. Made to feel we wasn’t welcome!!

Laili was so helpful and friendly.

This branch of Wagamama's on Wigmore street is a weekend treat, as it always seems to be relatively quiet compared to the branch in Covent Garden. Easy to get a table and you aren't forced to listen to someone else's conversation. My one gripe on my last visit was the time difference between my food arriving and my lunch time companion's food, which was excessive. This time, all was good and the staff were very friendly.

Wagamama is allways perfect!!! This is my favorite place when I come in London. Special thanks to Val.

As usual. It never surprises, but it always gets an average score of 6 out of 10.

Lovely food. Loved the service of Tammam, amazing customer service and went above and beyond.

Honestly don’t know how they’re an up and running business or how “Bhav” has a job?? I asked for a specific dish without ginger and I got laughed at because they knew it was my first time trying Wagamama’s, felt so intimidating. Then I got wrongly charged and when I had asked for a refund they made it seem like I had asked for the whole world. I asked to be refunded the difference instead they insisted I had to be charged TWICE and “the refund will come in over a week are you sure you want to do it” then was told “it will take about half an hour to print out the paperwork are you sure”. Like what?? I had to eat a meal loaded with ginger then was over charged twice for it. When I had asked for tap water they completely ignored me and just didn’t bring it out. Disgusting establishment honestly they run like a high school full of mean girls.

Unfortunately I can’t give this branch of Wagamamas any stars whatsoever. What a shame also they really don’t care about customers reviews,they don’t reply to them. On entrance into the place , we were met with a surly 😠 faced girl ,we didn’t say anything and she was laying out a table left of the front entrance. ( note the place was practically empty) She made us wait until she had finished setting up the paper mats and bits. Then didn’t even say Sorry to keep you waiting! Just said follow me ! lol Took us to where she picked up the menus and a lady walked up to her to ask a question. So she made us wait again!! While she chatted to this woman with her back to us. Once at the table we caught the eye of another waitress who was just chatting to her colleague and she took our order. One meal came up the other did not and I just sat there. Finally I think a manager came over and said what did you order, I told him and it came in seconds. But the first waitress should have followed up! I don’t think I have ever had great service in any of this chains locations. Such I shame it hasn’t improved at all.

Very slow service, refused to let me sit in the quiet part of the restaurant by the door and blamed staff shortages. I have eaten in this branch before and the food is good but avoid it if it is busy or it takes a long time to be shown to a table.

As someone who loves Wagamama, I've visited numerous locations across various countries, and this one stands out as one of the best. Our server, George, went above and beyond. He made sure neither me nor my boyfriend had any allergies before taking our order. He meticulously accommodated all the modifications we requested for our ramens. Our drinks and dishes came out quickly and prepared exactly to our specifications. George's attentive service and extra effort truly made our evening. Many thanks, George!

Wagamama serves up delicious and fresh Asian-inspired dishes in a vibrant atmosphere, perfect for casual dining with friends or family.

We've been knowing Wagamama for years, so, not much surprise about the food, that is more or less the same everywhere, with slight differences. From that standpoint, not the best in terms of size of portions, but no big difference with the others. The problem here is the service: you do not feel welcome at all as a customer, they ignore you until you really go to them and ask for a table, doing their job seems to be really painful for them, no good advise about the food, no care. The brand of a franchise is not enough to make it a success. Like in every business, what makes the difference is people. Someone would have to start managing this place!

On a rainy day decided to have a quick lunch here. The female waitress (Emma) was friendly however almost £8 for two cold pork buns well I almost choked on how hard the pork was and it was so cold. The male waiter took it away, no apology. He asked whether I wanted a replacement or taken off the bill. I said (conscious of food waste) if it could be made correctly then yes. Some 20 mins later, a portion was dumped at me and I was told by another cheeky male water in a baseball cap. “Do you want to check that’s hot enough” and proceeded to walk off. Needless to say it was just as the original portion was served (see attached photo). A while later a third portion was produced which I refused. I have slowly stopped dining at Wagamama for this reason as NO ONE acknowledges reviews, in particular I had a concern about plastic being found in one of the dishes in Hammersmith which I had partially swallowed. Silence from their Head Office… My partner is looking at a premises nearby which caters for the clientele that work in the area. It is fair to say other catering outlets will thrive as Wagamama is really not delivering on quality or service!

Princesse served my fiancée and I tonight. She was brilliant!! Professional, knowledgeable, friendly and with a warm personality. Definitely 5 Star service!!

ATTENTION DANGER: We live locally and we ordered vegan food from this restaurant on Tuesday evening. Straight after eating my daughter had gastrointestinal issues. The next morning she woke up with horrible nausea and threw up 9 times which lead us to A&E where she spent the day with IV and medication. She was in a lot of pain, dehydrated and with a rash on her face quite typical from food poisoning. We stayed until late and went back the next morning at the hospital request, rash her face and pain in stomach. Third morning: still strong nausea. Deliveroo escalated it and yet for the restaurant owner to contact me and yet I HAVE NOT BEEN CONTACTED YET. So whatever this is, food bacteria, cross contamination or an employee with dirty hands, I would avoid a restaurant with such little care for the way its food is prepared/stored and mainly for its customers who got sick eating their poisoned food.

My iced tea was not 90% ice. I'm impressed 5 stars. (The ramen was also nice and the staff were friendly, prices did not make my bank account cry. But the door was designed to squash small children)

Food wasn't bad but not exceptional, the staff was very rude! The kitchen closes at 10 p.m., we had dinner around 9:20 p.m. and the waitresses were already cleaning all the tables, refilling bottles of soy sauce, that's why we hadn't any at our table. I provided a set of sauces by myself, there was one on a table nearby ours, few moments later a waitress came and asked for it. It was around 9:40 p.m. when they asked if we wanted something else to eat, 'cause the kitchen was going to close. Fair enough. We had other dishes while some people were just sitting. Around 9:50 (kitchen still open) they switched on all the lights, started to sweep the floor and asked a table next to ours to pay the bill, the man almost chocked himself trying to finish the dish. We all felt chased away. They were running back and forth to close the restaurant as soon as they can. This is unacceptable. I hope this will help to provide a better service.

visited yesterday for an early dinner before theatre. I must say that the food was absolutely amazing that is what we needed and in very good price. staff could be more attentive.

We been here at the first time and Rehoboth helped us alot to select our food. I recommend this restaurant.

Average visit, we’re regulars at Waggas! Had my usual steak Terriyaki, steak very dry and over cooked, it’s usually medium rare, food not particularly hot. Couldn’t find any veg other than a couple of pai Choi pieces so lacked ingredients. Same for kids meal. Child’s meal didn’t arrive until I’d finished my meal. Long waits for both food and drinks. Refused to accept my 2 gift vouchers to cover my bill (gifted to me as Xmas gifts by family), excuse was that they can only accept one gift voucher not two. Disappointing and annoying.

I had to wait for 15 minutes after my girlfriend received her food to eat, however our waitress was incredible.

Tom has been amazing explaining the menu and ensuring we had a great time dining at the restaurant. Super friendly and quick service

My first time visiting Wagamama Wigmore street, and I thoroughly enjoyed my meal. The service was excellent; I asked the lady ( a staff member) to recommend a dish for me since it was my first time, and I appreciated her suggestion. I regret not asking for her name, as she was very nice, and the service was quite fast. I would definitely visit again.

Good but not as good as it used to be

mediocre experience, dishes served at different times and inattentive service

My Australian partner found it spicy, i enjoyed it.

I'd been wanting to try wagamama for years, and it did not disappoint! I tried the chicken gyoza ramen and prawn appetizer with chili dip. Both dishes were tasty and flavorful, although the ramen broth could have been warmer. I also got the non-alcoholic mojito beverage which was a refreshing complement to my meal. However, I was charged for an item I cancelled which I didn't realize until after I paid. I would opt for a paper bill instead of doing the online, pay via phone bill to be sure.

Had a lovely dinner with friends! We had beef hot pot which was great. Shout out to our server Zaid who did a great job!!!

The ambience and atmosphere were pleasant. Although the service started a bit slow, once acknowledged, it became efficient, thanks to a very good and informative server. A notable aspect was the option of bean sprouts for those who don't consume carbs, which was pleasing. The food was flavorful, well-presented, and offered good value for money, especially considering the restaurant is located in the West End of London.

Very good service and very good food

It’s such a nice place to eat after shopping in Selfridges. The food was great. It’s great for someone on a ketogenic lifestyle plan. The only thing I had an issue is was the QR code online payment system. The page was too slow and full of pop up ads. I tried several times to enter the payment details. So someone needs to sort out the online ordering page

Food was good but our waitress made it quite clear that serving us was an effort and that bringing us some water was just too much to ask (despite asking more than once). We even got a theatrical wave across her brow as if she thought she was too good to be serving in a restaurant. It’s rare for me not to leave a tip as my daughter has worked in restaurants in the past and I know how poorly staff are paid….however tips are paid for ‘good customer service’ certainly not what was experienced here this evening….

On 10 January 2024, they had to close mid service because the kitchen was forced to close. This restaurant has mice. The mice were comfortably running around which suggests that this was not a new problem. Unfortunately, we did not notice until after our meal. They did not offer us our money back. We left so quickly, we left several baby items. We will not be going back for them.

Don’t recommend if you have plans same day I waited 45 minutes just so someone can take my order I ordered a few things and most of them did not arrive i waited for 2 hours just to get 2 plates of food!! I ordered 6 things only 3 came !! In 2 hours ! My drinks arrived after the main meal . Do not recommend under any circumstance.

Me and my 12 year old daughter have been here several times and not been a problem apart from getting seated. This particular time we decided to eat here after a look in the selfridges sale. We ordered Katsu chicken curry and teriyaki steak soba. Now in all Wagamama restaurants the steak comes medium rare (we’ve been to many as we love it) they sometimes ask if that’s ok but not always. The food came and it was so well done it was like brown rubber!!! I politely asked if I could have it changed and told him why and he agreed it was over cooked and he took it straight to one of the cooks or chef and he wasn’t happy raising his arms and arguing with the guy whom took it back? The guy then took the plate over to someone else and then took it into what I believe was maybe the office? This was all in front of us? A fresh dish finally comes out around 15-20 mins later and I asked if there was a problem and he tells me they’ve been busy and they’ve had x amount of people in and he’s tired?? No sorry nothing, I’m a paying customer I don’t believe this was my problem but I just said oh ok and tried to eat the rough poor bit of grisly cut terribly steak the second dish arrived at. I paid my bill in full and left swiftly and will never go back as it was so uncomfortable for us.

Le plat principale oublié en cuisine la responsable est venue s'excuser et nous a offert le plat oubliée, Malgré ce petit incident rien à dire endroit sympa, personnels sympa à prix correct, on reviendra c sur 👍

Great food and amazing service special thanks to Anissa for the excellent service 👌🏻

Really lovely place and the food is amazing, taste and aspect 100%. I really enjoy it.

Lacklustre and tired service. Food items were not like what you expect at Wagamama. We had some of our usual menu and it was very different. Ingredients were missing, too much oil and overall a big let down.

Ramen très fade, sans goût. Je suis très déçu du plat. Je recommande pas même si le resto et le plat avait l’air sympa.

Very good, nice food and not too expensive.

Great food as usual. Everyone clearly really busy but everyone always had time for us and deal with the little things. Tom was the swan on top of the water. Thank you.

Buon cibo e porzioni abbondanti a prezzi onesti.

As always we had another delicious Wagamama lunch which never disappoints. Service was quite slow but it was lunch time and very busy. We have been to this Wagamama a few times now and the place has a great atmosphere but the staff should be a bit friendlier.

the chicken ramen had 0 flavor, it’s the worst ramen I’ve ever eaten in my life

the ramens aren’t good, the rest was good.

My favourite Asian chain is London

The restaurant is located in one of the corners (Selfridges). Service was really good even though the place was fully booked. We ordered few drinks but at that moment they didn’t have any sort of Sake (that was sad). Despite of that we ordered some other drinks. Drinks were okay, nothing crazy. All the tapas were good and tasty, but the mains are probably the way to go. Dessert was good but nothing interesting. Good if you want to share with someone. Wagamama is a good place to go when you want to share something good (not crazy good) and it’s not as expensive as some other places around.

Service appalling and the staff look like they could do with a nice pair of clean clothes. Black top and jeans too big for them with big trainers. We waited 20 min to be seated whilst staff chatted and then were hurried up to eat and get out before closing time. We informed the staff about our treatment the Spanish waiter said "so what" the manager came for the rest of the payment as the Spanish waiter had given the wrong amount and he was tired and grumpy shouting at us aggressively until we expressed our disgust. We also informed him we were paying customers and we acknowledge he had a long day but still the service industry is a service industry. it was a horrid experience we won't be going back and hope that someone responds to this. How said we used to love Wagamama

IT took us 20 min to be seated yet there was plenty of space and too many young giggle servers wearing dirty old jeans and not concentrating. We ate the food was okay but then it was coming up to 1030 a rude Spanish waiter came with the bill and gave us the wrong bill and when we told him we were not leaving a service tip he became more rude and arrogant. The manager came accusing us of not paying the amount we were billed his excuse for the abrupt behaviour was he was tired. Excuse me we pointed out we just paid 70 quid a little decorum on our experience would be nice. Awful awful awful never go there what a disastrous and rude bunch of serving people.

One of the best Wagamamas!! The atmosphere was lovely and the staff are amazing. I massively recommend the vegan k dog and the roti starter. It was just wonderful!! Would definitely go back

Christmas has officially started Christmas tree decorations and presents. and we finished off with a nice amazing meal at Wagamama‘s

We were at wigmore street wagamama having dinner with my partner. VAL served us and he was very friendly,kind,warm to us. 811 was our table number… Food was very delicious… Staff was excellent. Atmosphere is so much beautiful. Loved it. We will be back. Zara.x🧡

Served raw chicken, it was replaced but you don’t expect such a bad mistake in Wagamama, management needs to review the kitchen staff, too busy talking and not focused on the job.

Go to on a rainy London day. Enough choices for a vegetarian and always leave feeling full and happy

No one manning the front entry desk so ended up walking to the bar to aak to be seated. Other than that, great food, convenient location. Ask for the children's menu as the adult portions are American sized and the children's portions are UK dinner sized for a fraction of the adult price. Green tea is complimentary.