Wagamama, Walton-on-thames in Elmbridge

Underwhelming asian flavours all around, no depth, not cheap but fast food feel. Best to go to authentic places like Sakura Yakiniku.

Chaos. Mains arrived before starters. Restaurant playing 2nd fiddle to the motorbike brigade. Staff were polite but the system is flawed

Every time and this, a lack of respect for the drives, Just wait

It was busy, took time to get seated as tables hadn't been cleared, understaffed, food left waiting on the kitchen counter until we pointed out that it was there. Whilst we did get an apology from one waitress, it was unfortunately not a good experience on this occasion.

Food was really nice as always with Wagamama. However this restaurant in Walton has tried to be both a resturant and a takeaway delivery. Whilst I recognise the need to get more customers the service in the resturant suffered a lot because of this and we didn't feel at all prioritised compared to takeaway customers. I wouldn't go back whilst the set up is the same, definitely not at the weekend.

Wagamama was an absolute treat! The food was delicious—each dish was packed with fresh ingredients and amazing flavors that really hit the spot. From the rich, comforting ramen to the perfectly cooked rice bowls, everything tasted like it was made with real care. It honestly tasted better than other places I’ve tried, which made the experience even more special. Plus, the atmosphere was lively and relaxed, and the staff made us feel right at home. If you're after bold, flavorful Asian-inspired food, Wagamama is definitely worth a visit!

Food was tasty & Fresh!! We are definitely coming back…

Wagamama offers fresh, flavorful Asian-inspired dishes with a modern twist. Their ramen is rich and satisfying, and the katsu curry is a must-try, with its perfectly crispy coating and deliciously spiced sauce. Dishes are well-presented, and portions are generous, making it a go-to spot for comforting and consistently tasty meals.

"I hadn't visited this Wagamama in a while due to some previous experiences where the food quality didn't quite live up to expectations, especially compared to other branches. However, I decided to give it another shot, and I'm so glad I did! The difference was night and day. The food was absolutely top-notch—fresh, flavorful, and beautifully presented. Every dish tasted like it was prepared with care, using high-quality ingredients, and the flavors were perfectly balanced. I was particularly impressed with how vibrant and delicious everything was, from the ramen to the sides. The service was also friendly and attentive, making the dining experience even more enjoyable. It’s clear that they've really stepped up their game. I’ll definitely be coming back more often now. Great job, Wagamama!"

“The food at this Wagamama was much better than other locations I've visited—fresh, flavorful, and perfectly cooked. The service was great too, making for an all-around enjoyable experience. I'll definitely be back!"

Lost its charm and service. Restaurant only one third full but order of food and drink delivery this time was ridiculous. I know it is delivered when ready, but all the mains came before all the starters. Don't call them starters if that's how you are going to do it. The first time I've been let down by W.

Newly renovated, good atmosphere, friendly staff, and tasty food served quickly for a reasonable price. Caters for lots of dietary requirements. We’ll definitely be returning.

Great upgraded store with lots more seating. Staff are super friendly but why no coffee machine? Kingston has one…?

Very nice place, great food and friendly staff. Thank you.

Incredible place! Food was great, service was great, there was a mix up with my order ant first but they didn’t hesitate to bring me the correct order and let me takeaway my first one! Super kind people. Delicious fresh food. Highly recommend.

I literally can’t recommend this wagamama enough !! Our 1 year old has a gluten allergy and our server Maisie couldn’t do enough for us. She adapted the dish so that it was safe for our baby to eat and seemed really confident with the allergen procedure. Maisie made us feel so welcomed, thank you again Maisie!!

Starters came Before mains🤯 Staff thought this was normal . NO way!! We are not there to fall in with how the chefs cook, the chefs cook for us. Staff reluctantly took the mains away and then brought the starters. It’s called starters for a reason , but the penny did not drop for the waiting staff. This has never happened before, except Walton On Thames. The manager never bothered to speak to us, he was aware there was a problem. We enjoyed the food, but would like it served by people who understands how a restaurant is supposed to work 👍👍

I went with my granddaughter aged six for a quick lunch before an appointment. Service was disappointingly slow and very hard to attract attention. Food was good, but the atmosphere was very dead and not the usual for Wagamama, which is normally bright and lively. My granddaughter found a piece of metal in her mouth from her ice cream. We called the waitress who disappeared and returned a couple of minutes later with the offer of a lolly in exchange and said the manager was looking into it. We had already paid the bill. I would have expected the manager to come and see us immediately to apologise for such a dangerous and unacceptable incident. Nobody came and we had to leave for our appointment. I have filled in the Wagamama contact form, but no reply. Never again!

So excited to be re visiting our favourite restaurant since it re opened. So let down, service was dreadful, had to ask to order drinks, then food, then had to chase drinks and food, waited over 45 minutes for anything to come, tables around us came in after and ate. We were told that there was a mix up with our table… not good enough, 2 meals then had to be chased up and came when everyone else had eaten. No real apologies. What a disappointment

We had a delicious lunch with very attentive service from Sash ! Happy that Wagamama has opened the branch in Walton !

Amazing crew and food is delish

As a family who love Wagamamas, we were so looking forward to our visit in the newly refurbished store… it looked great, but service was really poor, drinks had to be chased up, food was ordered to wrong table, nobody seemed to be overseeing the service, nobody seemed to care… came away so very disappointed.

We had a lovely waitress named Sash who served us with a lovely positive attitude. Lovely new addition to Walton - Wagamama’s always a hit!

Well done Wagamma for taking all suggestions onboard and a SPECIAL THANKS TO BEATA her customer service is extra ordinary . As soon as you walk thru the doors she greets you with a very welcoming smile and she remembered my regular order and nothing was too much I made a lot of alterations and nothing was too much she made sure it was all right . Thank you so much Beata xx you are a true asset to Wagamma 😊

I feel inclined to write this review after two bad experiences since the restaurant has re-opened. I gave them the benefit of the doubt the first time round with the poor service because it had only been a week since they re-opened but it seems the standards have not changed. On the 14th of August at 9pm, I went in and ordered food for take-away and sat waiting outside. It took them 40 minutes to give me my order, after i reminded a member of staff. What is worse is that the two other parties sitting outside and another sitting inside had to go and remind the staff to either take their order, or complained that they had to ask to be seated. One of the waitresses explained that it was because the server who usually serves the outdoor tables was not in. I believe this is a poor excuse and the staff seemed more focused with cleaning up than serving the customers. If i hadn't asked about my take-away, I could easily have waited for up to an hour. Food was also cold by the time I got home. Please do better.

After the refurbishment I cannot say enough good things. Lovely staff and great food.

They got all our food wrong It took over an hour Half of it, they didn’t even place in as a order And we ordered it Do not come here

Me and my partner went in and ordered a hot chicken katsu and regular chicken katsu. After 10 minutes he got his food and finished it. 30 mins later I still didn’t have my food so we asked someone if they could check on it. Seems she ignored our request and never checked on it or spoke to us - we just saw her hugging her (presumed) boyfriend instead. Then after another 15 mins had passed still nothing so we spoke to the manager who eventually gave my food and refunded us & offered free drinks so props to him. However, the staff really need proper training because this has happened numerous times to us hence I am finally leaving a review. It’s so disappointing how badly run the place must be for multiple staff members to not care about getting our food to us / updating us. The communication in this place seems to be awful. We just wanted to know what was going on.

So pleased to finally see that the benches are back in Walton!! We missed having a local Wagamamas. This one has lovely outdoor seating. Food was very good too.

Very nice. They are a little slow in preparing the food, but the dishes are well made and delicious. A little expensive

After coming in I was seated by Sash and she said she would be serving me today then left after giving the menus after waiting 25 minutes without ever even being asked if I wanted a drink I ended up leaving to go somewhere else, I don’t see how this can happen as you surely don’t think it takes that long for one person to know what drink they want. Was just completely forgotten can’t even rate the food as I never got any

Wagamma Walton is seriously the biggest let down since it’s opened the food takes absolute ages the taste is not upto the wagamma standards . This is my second time to dine in since it opened and sad to say both experiences have put me off I usually order expecting it to be ages . Today I ordered a katsu curry to take away as we were finishing our meal and it only took 50 minutes to arrive with no apology from any manager or staff apart from ALKA after chasing it with around 4/5 staff . First we were even questioned if we ever ordered it and then After proving with the online receipt it was oh but it’s not on the system well we ordered it thru the staff who put it on the bill for which we paid . Disappointing to be honest and sad to say I will not be dining in till they can get their act and customer service in gear . Wagamma is our family favourite to go to place but we will have to go elsewhere . You go there some staff are excellent but that’s just literally a few the rest just ignore you or walk straight past you like you are not even there . I believe there are training issues and gaps here hope they do something about it as I am sure I am not the only person who has made this observation

Excellent food. Restaurant was quite busy but it only opened a few weeks ago. Good to see it back!

Excellent service, quick and lovely atmosphere!

If I could give no stars I would. Ordered via Deliveroo and they were missing 1 main and 1 starter. Phoned the restaurant and they accused the driver of stealing the order stating the order was 2 bags. Well Wagamamma only wrote 1of1. Asked again what they would do to fix the issue? Nothing. The manager refused to join the call and for the record, said just reclaim the order via Deliveroo, bye bye and hung up. So here I am, one of us is not eating and the management team doesn't care at 21:30 at night and just hung up. £80 order and a night in ruined. Avoid this restaurant.

Four of us, one meal didn't get ordered, only three. They quickly made one and brought it but the others had just about finished by then. I think there were some new staff as this Wagamama only started having dine-in customers again a week ago. They didn't charge my friend for his meal which we all thought was fair.

I went in to pick up my collection order today , a total of three servers saw me come in and wait there and refuse to come and assist me. Instead one chose to go to the back, whilst the other was checking her phone whilst she was “cleaning menus” and the last decided to clean tables, there were already set for customers. I would understand if it was a busy day but it was at 30% capacity max. The Branch has been reopened for a total of 5 days and the servers are already acting like this wow!!

Since the reopening, things are on point. Great food and service. We will visits again.

We were lucky to visit for the preview weekend before the official reopening. A table of four - we all ordered something different. Everything was delicious – especially loved the roti and raisukatsu – service was above and beyond, atmosphere was great. Very happy this is reopening in Walton. Thank you for a great afternoon.

It was lovely day to eat and service was on point. Could not wait to see wagamama open and went straight in.

We were so lucky to have been able to enjoy the newly refurbished restaurant for lunch today,. The team were very friendly and efficient, and the food was delicious. We have missed the restaurant while it was being refurbished, so we’re happy that they’re back! Thanks for having us today!

Brilliant return of Wagamama’s to Walton and some great new dishes on the menu we will be back and fab service and new seating

Lovely service, met a friendly young man called Tom who wished me a happy new year and met all my requests. I will definitely come back!

Adorable service from the guy who served me to Abigail with the hand written note, food was superb too! Much love ❤️

The restaurant is not open, only takeaway, I waited 25 minutes for 2 simple dishes. Won't be using them again in Walton. But that's not their loss.

Very good but waiting was annoying

Efficient and friendly service from Jake. Thanks will recommend!

Half size portions!!!Everything was fine with the order and came quickly. We are ordering time to time and was very satisfied before unfortunately I will NOT do it anymore because the portions were half of previous ones. Very very disappointed! I will not order it anymore!!!

Ordered salmon, sent steak. Ideal for someone who doesn’t eat meat. Was told they would send another as it was a honest mistake. 5 minutes later a manager calls me to say no they won’t send correct item. Very poor service

Can’t even eat inside. It’s a full on restaurant, but for some reason it’s takeout only.

food was cold , broth was watery and had no flavour , chicken was chewy and dry , every time i order from this branch it was below mediocre , never satisfied

What's the point in having all the lights on and sign out front for it to be takeaway only 😂 what's the excuse for it. Also met by staff being rude like "it's been like this for 3 years" ok cool how am I supposed to know that I don't live around here. Pointless, just close the store.

The food was hot, tasty and on time. All of the food was well presented. Couldn't really ask for more, thank you

Wagamama in Walton never disappoints!!! Friendly staff and tasty , plentiful food

One of the best wagamamas out there. Not only their hospitality is second to none but their service is very quick. Would recommend to anyone.

Very nice and respectful staff! Delicious fresh food! I’ve heard great things about this place as i’ve never been here before but it really lived up to the hype!

Just picked up my beef ramen and the noodles were like 1minute noodles. What happened to the fat noodles?Very disappointed. Will not be going back.

Isn't actually open as a restaurant any more.

My order had raw noodles in it!!! when I went back to demand a refund I was told it would take 5 working days! It didn't take 5 working days to take my money when I paid for the food, very disappointed

What a absolute spoiler for a friday eve takeaway. Don't do it often, but we thought we'd treat ourselves to a Walton on Thames Wagamamas. Fifty quid for a bland and dry meal. I had beef tantanamen ramen with a small dribble of "Rich Chicken broth" that didn't even reach the noodles or the half stained egg. We didn't receive the chilli squid as they probably sent it out without ticking it off the check list. Other half had bland Pad Thai with very little chicken and prawn shells in there. I looked like it had been scraped from the bottom of a burnt pan. I don't like to complain normally but this is the second rubbish meal we've had from here compared to sitting in at the Kingston on Thames restaurant. Insult to injury, we were left waiting ~15 mins because our call is so valuble to them not to be answered. Poor show, we won't be returning.

Both the vegan and the meat based Pad Thai we ordered on Deliveroo tasted like burnt Cabbage and cooking oil and nothing else. Either you forgot the sauce or you should take these dishes off your menu.

I love Wagamama’s, but why isn’t Walton on Thames now open to Dine in. Soul to Bowl, feels like it’s lost it’s Soul. It’s money over the magic of Wagamama’s , I suspect the money people have taken over. Come on Wagamama’s your better than this!

Ordered from here tonight. The food was cold and noodles were congealed together. Vegetable content poor Found one slice of red pepper. What on earth have they done to the miso soup. It was like vinegar

This is the second time our takeaway order had been a scam! I had no prawns in my yaki soba both times, neither did it have any kind of sauce. So very dry. Also, the edamame "chilli garlic and salt" was just salt, and very little of it too. Very disappointed! My husband and I have wasted nearly a whole bowl of them as they had no flavour whatsoever. We will not be ordering from here again.

Favourite restaurant but takeaway/delivery only.

Gave both my partner and I food poisoning

No dine in because they are lazy

Thanks to the staff for re cooking our food so it would be fresh after Deliveroo took over an hour to collect food that had been sitting cold waiting on the side. I love Wagamama food it’s great, I’d get your own drivers and drop Deliveroo as they are letting you down and your only as strongest as your weakest link. Still 5 stars all day for Wagga.

Takeaway only but very nice indeed

Excellent customer servis! Fresh and tasty food! I recomended !

The 2 ladies calling themselves "managers" should be fired yesterday!! 1 hour waiting queue to collect an order. They were moving slow as death, unable to manage, clueless and on top of that they just didn't care. You could see them yawning repeatedly with 20 drivers waiting outside. You can't run a busy place with such laughable management.

Funtastic customer service! Great food! The menagers and team doing well job!

Honestly so disappointed waiting for nearly two hours for my food, we tried to call the Wagamama’s but we were on hold for around 30 mins will not be ordering again! 😡

What can i say really the food is good and tasty but untimely as comes randomly out of open kitchen. Quality food though been here many times.

Fabulous place, will come back soon, last been here in 2018

Natalie was super friendly and made sure to take my order correct, asking if I was vegan or had any allergies, she also made sure I got my food fast as I didn't have to wait, as soon as she saw me waiting she made sure to get my order, great service.

I love Wagamama’s. I have been to many restaurants in many locations over many years. However. I would advise to never order over the phone. They took down my order even repeated it back to me. Not only need we not receive two main meals. Two orders were wrong and had one piece of chicken in the whole dish. Very very disappointing, it’s moments like these that make me never want to go back to a restaurant. A real shame. The issue and frustration is that we waited 50 mins for our collection. Which is fine but if the order is wrong which it was. No one on a Saturday night wants to go out again 15 minutes later to try and get the order that was actually ordered. Wagamama we’re unable to deliver so we would have to go back out to pick up what was meant to be our order. Very disappointed not likely will not go back which is a shame as we have been very loyal customer a to Wagamama over the past 5 years.

Great atmosphere, tasty food and the best orange juice I've tasted anywhere! Seriously, the orange juice is gooooooood! Wagamanas is not the cheapest eatery around but it offers value for money and the food you eat is tasty. Service was great too.

Don't know, I'm sitting in Pizza Express. Sort your GPS out...

Was served by Zara very polite and great customer service 👍

Really disappointed with the small amount of food that came in a massive bowl the other day. The food was good but not enough at all. My boyfriend, who used to be a big fan, is not ordering anymore.

Food and service excellent as always .

Love their Chilli chicken ramen bowls. Also their G&T, with yuzu.

Good food freshly made to order. Friendly staff and well knowledgeable of the menu

Nice place to dine out with friends

We ordered a delivery for my son’s 16th birthday but his part of the meal was not delivered. I phoned Wagamama who were very helpful and assured me a replacement would be sent. Chased it again and was advised It had been sent with Deliveroo but had not arrived and they would send immediately - Chased again at 10:30 but they had closed and gone home. Left with a hungry very disappointed son who had really looked forward to a birthday treat, Spent £90 on a special meal that was anything but.

Good food, still only take away,

Always good food great people and good service 👍

Ordered it. Loved it. Left a review on instagram. Was called out by the chef. 🙏👏💚

When you feel hungry and if you are in diet, go for it.

Great food from wagamama as always .. felt safe and hygienic too. Loved the experience with kids

Visited this place many times for lunch, mainly with family whilst on a shopping trip. Food I can not fault! So tasty. But I have a pet hate, and that is being served a warm beer? This seems to happen every time??? I get told it’s just come out the fridge......🤯 well my advise is simple! Turn the bloody temperature down then. I’ve lost count now how many times this has happened “only at Walton branch” and just keeps happening? Beer is meant to be served chilled, end of!!!! We actually paid for what little we’d been served and left for the Argentinian steak house a few doors up. What a good move that was......nice cold ice cold beer at last, And the food was very good.

Very nice, good food, great service

Great food and service as always. We enjoy wagamama in Walton on Thames each time we visit. We are happy to be back after the lockdown to see same faces, received great service and see they follow all governments restrictions applied.

Today I decided to visit wagamumas for the first time and was shocked to find almost every face working in the restaurant looking miserable. When I was seated by a lovely young blonde girl, she welcomed me with a lovely tone and made me think maybe wagas isnt that bad after all. Sadly once I had ordered and received my meal I was yet again disappointed. The food looked like a mess and tasted bland lacking flavour. Sadly the only reason I can think of to visit this dreadful dull place again is the one person who brought a bit of life to the whole ordeal so thank you to the sweet blonde with glasses. You made experience memorable

i cant bealive how disapiomnet that place is !!! food is most of the time not fresh and not tasty and staff is RUDE one i complain on food and been told i will get refand and never got one went next time , ordered food and staff was missisng , staff was rude about that they forgot to put food and they were rude that how dare i to came back and waste then time to get the staff i paid for ( im living 30 min away from then so it was a importand for me to get everthing right ) !!! never was sorry or nothing wish that place to contack me about my complain

While we all love the delicious food that Wagamama prepares, I was rather traumatised by their click and collect offering. Delivery drivers crowded around the only entrance with no respect for social distancing at all. I received a foul mouthed response when I asked one of them not to bump into me. Unfortunately the staff did not ask them to step back so myself and other pick up customers were left standing in the cold for over 20 minutes until we got truly fed up and knocked on the glass, using charades to ask for our food. If you really need a Wagga fix, I would suggest using a delivery company or be prepared for a half hour wait for service.

Food and service excellent as always

I went in with my friend as its our local wagas, we were served by the loveliest lady named Natalie. Will be asking for her when I next go in. Sweetest lady ever.

Came in with a friend for dinner and we were looked after by Natalie, such a lovely, friendly girl, excellent service, I’ll be asking for her when I go back,