Wagamama, Walton-on-thames in Elmbridge

Incredible place! Food was great, service was great, there was a mix up with my order ant first but they didn’t hesitate to bring me the correct order and let me takeaway my first one! Super kind people. Delicious fresh food. Highly recommend.

I went with my granddaughter aged six for a quick lunch before an appointment. Service was disappointingly slow and very hard to attract attention. Food was good, but the atmosphere was very dead and not the usual for Wagamama, which is normally bright and lively. My granddaughter found a piece of metal in her mouth from her ice cream. We called the waitress who disappeared and returned a couple of minutes later with the offer of a lolly in exchange and said the manager was looking into it. We had already paid the bill. I would have expected the manager to come and see us immediately to apologise for such a dangerous and unacceptable incident. Nobody came and we had to leave for our appointment. I have filled in the Wagamama contact form, but no reply. Never again!

So excited to be re visiting our favourite restaurant since it re opened. So let down, service was dreadful, had to ask to order drinks, then food, then had to chase drinks and food, waited over 45 minutes for anything to come, tables around us came in after and ate. We were told that there was a mix up with our table… not good enough, 2 meals then had to be chased up and came when everyone else had eaten. No real apologies. What a disappointment

Well done Wagamma for taking all suggestions onboard and a SPECIAL THANKS TO BEATA her customer service is extra ordinary . As soon as you walk thru the doors she greets you with a very welcoming smile and she remembered my regular order and nothing was too much I made a lot of alterations and nothing was too much she made sure it was all right . Thank you so much Beata xx you are a true asset to Wagamma 😊

I feel inclined to write this review after two bad experiences since the restaurant has re-opened. I gave them the benefit of the doubt the first time round with the poor service because it had only been a week since they re-opened but it seems the standards have not changed. On the 14th of August at 9pm, I went in and ordered food for take-away and sat waiting outside. It took them 40 minutes to give me my order, after i reminded a member of staff. What is worse is that the two other parties sitting outside and another sitting inside had to go and remind the staff to either take their order, or complained that they had to ask to be seated. One of the waitresses explained that it was because the server who usually serves the outdoor tables was not in. I believe this is a poor excuse and the staff seemed more focused with cleaning up than serving the customers. If i hadn't asked about my take-away, I could easily have waited for up to an hour. Food was also cold by the time I got home. Please do better.

Very nice. They are a little slow in preparing the food, but the dishes are well made and delicious. A little expensive

So pleased to finally see that the benches are back in Walton!! We missed having a local Wagamamas. This one has lovely outdoor seating. Food was very good too.

After coming in I was seated by Sash and she said she would be serving me today then left after giving the menus after waiting 25 minutes without ever even being asked if I wanted a drink I ended up leaving to go somewhere else, I don’t see how this can happen as you surely don’t think it takes that long for one person to know what drink they want. Was just completely forgotten can’t even rate the food as I never got any

Wagamma Walton is seriously the biggest let down since it’s opened the food takes absolute ages the taste is not upto the wagamma standards . This is my second time to dine in since it opened and sad to say both experiences have put me off I usually order expecting it to be ages . Today I ordered a katsu curry to take away as we were finishing our meal and it only took 50 minutes to arrive with no apology from any manager or staff apart from ALKA after chasing it with around 4/5 staff . First we were even questioned if we ever ordered it and then After proving with the online receipt it was oh but it’s not on the system well we ordered it thru the staff who put it on the bill for which we paid . Disappointing to be honest and sad to say I will not be dining in till they can get their act and customer service in gear . Wagamma is our family favourite to go to place but we will have to go elsewhere . You go there some staff are excellent but that’s just literally a few the rest just ignore you or walk straight past you like you are not even there . I believe there are training issues and gaps here hope they do something about it as I am sure I am not the only person who has made this observation

I was served by Lara, she was very polite and made me feel very welcome. Had a fantastic time, everything was wonderful

Excellent food. Restaurant was quite busy but it only opened a few weeks ago. Good to see it back!

Excellent service, quick and lovely atmosphere!

If I could give no stars I would. Ordered via Deliveroo and they were missing 1 main and 1 starter. Phoned the restaurant and they accused the driver of stealing the order stating the order was 2 bags. Well Wagamamma only wrote 1of1. Asked again what they would do to fix the issue? Nothing. The manager refused to join the call and for the record, said just reclaim the order via Deliveroo, bye bye and hung up. So here I am, one of us is not eating and the management team doesn't care at 21:30 at night and just hung up. £80 order and a night in ruined. Avoid this restaurant.

Four of us, one meal didn't get ordered, only three. They quickly made one and brought it but the others had just about finished by then. I think there were some new staff as this Wagamama only started having dine-in customers again a week ago. They didn't charge my friend for his meal which we all thought was fair.

I went in to pick up my collection order today , a total of three servers saw me come in and wait there and refuse to come and assist me. Instead one chose to go to the back, whilst the other was checking her phone whilst she was “cleaning menus” and the last decided to clean tables, there were already set for customers. I would understand if it was a busy day but it was at 30% capacity max. The Branch has been reopened for a total of 5 days and the servers are already acting like this wow!!

Since the reopening, things are on point. Great food and service. We will visits again.

We were lucky to visit for the preview weekend before the official reopening. A table of four - we all ordered something different. Everything was delicious – especially loved the roti and raisukatsu – service was above and beyond, atmosphere was great. Very happy this is reopening in Walton. Thank you for a great afternoon.

We were so lucky to have been able to enjoy the newly refurbished restaurant for lunch today,. The team were very friendly and efficient, and the food was delicious. We have missed the restaurant while it was being refurbished, so we’re happy that they’re back! Thanks for having us today!

It was lovely day to eat and service was on point. Could not wait to see wagamama open and went straight in.

Brilliant return of Wagamama’s to Walton and some great new dishes on the menu we will be back and fab service and new seating

I wanted to know why you treat the drivers who come and collect your food so badly. Most of your sales are delivered by us. You have no respect for us, you keep us waiting a long time. No toilet or water for us to give the bare minimum. I was waiting 30 minutes to get an order and I couldn't, that's a lack of respect for the people who work with this. Let's stop collecting at your restaurant if you.

Adorable service from the guy who served me to Abigail with the hand written note, food was superb too! Much love ❤️

Lovely service, met a friendly young man called Tom who wished me a happy new year and met all my requests. I will definitely come back!

Very good but waiting was annoying

The restaurant is not open, only takeaway, I waited 25 minutes for 2 simple dishes. Won't be using them again in Walton. But that's not their loss.

Efficient and friendly service from Jake. Thanks will recommend!

Half size portions!!!Everything was fine with the order and came quickly. We are ordering time to time and was very satisfied before unfortunately I will NOT do it anymore because the portions were half of previous ones. Very very disappointed! I will not order it anymore!!!

Ordered salmon, sent steak. Ideal for someone who doesn’t eat meat. Was told they would send another as it was a honest mistake. 5 minutes later a manager calls me to say no they won’t send correct item. Very poor service

Can’t even eat inside. It’s a full on restaurant, but for some reason it’s takeout only.

food was cold , broth was watery and had no flavour , chicken was chewy and dry , every time i order from this branch it was below mediocre , never satisfied

What's the point in having all the lights on and sign out front for it to be takeaway only 😂 what's the excuse for it. Also met by staff being rude like "it's been like this for 3 years" ok cool how am I supposed to know that I don't live around here. Pointless, just close the store.

The food was hot, tasty and on time. All of the food was well presented. Couldn't really ask for more, thank you

One of the best wagamamas out there. Not only their hospitality is second to none but their service is very quick. Would recommend to anyone.

Wagamama in Walton never disappoints!!! Friendly staff and tasty , plentiful food

Very nice and respectful staff! Delicious fresh food! I’ve heard great things about this place as i’ve never been here before but it really lived up to the hype!

Just picked up my beef ramen and the noodles were like 1minute noodles. What happened to the fat noodles?Very disappointed. Will not be going back.

Isn't actually open as a restaurant any more.

My order had raw noodles in it!!! when I went back to demand a refund I was told it would take 5 working days! It didn't take 5 working days to take my money when I paid for the food, very disappointed

What a absolute spoiler for a friday eve takeaway. Don't do it often, but we thought we'd treat ourselves to a Walton on Thames Wagamamas. Fifty quid for a bland and dry meal. I had beef tantanamen ramen with a small dribble of "Rich Chicken broth" that didn't even reach the noodles or the half stained egg. We didn't receive the chilli squid as they probably sent it out without ticking it off the check list. Other half had bland Pad Thai with very little chicken and prawn shells in there. I looked like it had been scraped from the bottom of a burnt pan. I don't like to complain normally but this is the second rubbish meal we've had from here compared to sitting in at the Kingston on Thames restaurant. Insult to injury, we were left waiting ~15 mins because our call is so valuble to them not to be answered. Poor show, we won't be returning.

Both the vegan and the meat based Pad Thai we ordered on Deliveroo tasted like burnt Cabbage and cooking oil and nothing else. Either you forgot the sauce or you should take these dishes off your menu.

I love Wagamama’s, but why isn’t Walton on Thames now open to Dine in. Soul to Bowl, feels like it’s lost it’s Soul. It’s money over the magic of Wagamama’s , I suspect the money people have taken over. Come on Wagamama’s your better than this!

Ordered from here tonight. The food was cold and noodles were congealed together. Vegetable content poor Found one slice of red pepper. What on earth have they done to the miso soup. It was like vinegar

This is the second time our takeaway order had been a scam! I had no prawns in my yaki soba both times, neither did it have any kind of sauce. So very dry. Also, the edamame "chilli garlic and salt" was just salt, and very little of it too. Very disappointed! My husband and I have wasted nearly a whole bowl of them as they had no flavour whatsoever. We will not be ordering from here again.

Favourite restaurant but takeaway/delivery only.

Gave both my partner and I food poisoning

No dine in because they are lazy

Thanks to the staff for re cooking our food so it would be fresh after Deliveroo took over an hour to collect food that had been sitting cold waiting on the side. I love Wagamama food it’s great, I’d get your own drivers and drop Deliveroo as they are letting you down and your only as strongest as your weakest link. Still 5 stars all day for Wagga.

Takeaway only but very nice indeed

The 2 ladies calling themselves "managers" should be fired yesterday!! 1 hour waiting queue to collect an order. They were moving slow as death, unable to manage, clueless and on top of that they just didn't care. You could see them yawning repeatedly with 20 drivers waiting outside. You can't run a busy place with such laughable management.

Funtastic customer service! Great food! The menagers and team doing well job!

Excellent customer servis! Fresh and tasty food! I recomended !

Honestly so disappointed waiting for nearly two hours for my food, we tried to call the Wagamama’s but we were on hold for around 30 mins will not be ordering again! 😡

What can i say really the food is good and tasty but untimely as comes randomly out of open kitchen. Quality food though been here many times.

Fabulous place, will come back soon, last been here in 2018

Natalie was super friendly and made sure to take my order correct, asking if I was vegan or had any allergies, she also made sure I got my food fast as I didn't have to wait, as soon as she saw me waiting she made sure to get my order, great service.

I love Wagamama’s. I have been to many restaurants in many locations over many years. However. I would advise to never order over the phone. They took down my order even repeated it back to me. Not only need we not receive two main meals. Two orders were wrong and had one piece of chicken in the whole dish. Very very disappointing, it’s moments like these that make me never want to go back to a restaurant. A real shame. The issue and frustration is that we waited 50 mins for our collection. Which is fine but if the order is wrong which it was. No one on a Saturday night wants to go out again 15 minutes later to try and get the order that was actually ordered. Wagamama we’re unable to deliver so we would have to go back out to pick up what was meant to be our order. Very disappointed not likely will not go back which is a shame as we have been very loyal customer a to Wagamama over the past 5 years.

Great atmosphere, tasty food and the best orange juice I've tasted anywhere! Seriously, the orange juice is gooooooood! Wagamanas is not the cheapest eatery around but it offers value for money and the food you eat is tasty. Service was great too.

Don't know, I'm sitting in Pizza Express. Sort your GPS out...

Was served by Zara very polite and great customer service 👍

Really disappointed with the small amount of food that came in a massive bowl the other day. The food was good but not enough at all. My boyfriend, who used to be a big fan, is not ordering anymore.

Food and service excellent as always .

Love their Chilli chicken ramen bowls. Also their G&T, with yuzu.

Good food freshly made to order. Friendly staff and well knowledgeable of the menu

Nice place to dine out with friends

We ordered a delivery for my son’s 16th birthday but his part of the meal was not delivered. I phoned Wagamama who were very helpful and assured me a replacement would be sent. Chased it again and was advised It had been sent with Deliveroo but had not arrived and they would send immediately - Chased again at 10:30 but they had closed and gone home. Left with a hungry very disappointed son who had really looked forward to a birthday treat, Spent £90 on a special meal that was anything but.

Good food, still only take away,

Just ordered food after a year of not going back and once again the request to grill the chicken ramen doesnt get honoured. So disappointing. Food felt average at best.

Always good food great people and good service 👍

Ordered it. Loved it. Left a review on instagram. Was called out by the chef. 🙏👏💚

When you feel hungry and if you are in diet, go for it.

Great food from wagamama as always .. felt safe and hygienic too. Loved the experience with kids

Visited this place many times for lunch, mainly with family whilst on a shopping trip. Food I can not fault! So tasty. But I have a pet hate, and that is being served a warm beer? This seems to happen every time??? I get told it’s just come out the fridge......🤯 well my advise is simple! Turn the bloody temperature down then. I’ve lost count now how many times this has happened “only at Walton branch” and just keeps happening? Beer is meant to be served chilled, end of!!!! We actually paid for what little we’d been served and left for the Argentinian steak house a few doors up. What a good move that was......nice cold ice cold beer at last, And the food was very good.

Very nice, good food, great service

Great food and service as always. We enjoy wagamama in Walton on Thames each time we visit. We are happy to be back after the lockdown to see same faces, received great service and see they follow all governments restrictions applied.

Today I decided to visit wagamumas for the first time and was shocked to find almost every face working in the restaurant looking miserable. When I was seated by a lovely young blonde girl, she welcomed me with a lovely tone and made me think maybe wagas isnt that bad after all. Sadly once I had ordered and received my meal I was yet again disappointed. The food looked like a mess and tasted bland lacking flavour. Sadly the only reason I can think of to visit this dreadful dull place again is the one person who brought a bit of life to the whole ordeal so thank you to the sweet blonde with glasses. You made experience memorable

i cant bealive how disapiomnet that place is !!! food is most of the time not fresh and not tasty and staff is RUDE one i complain on food and been told i will get refand and never got one went next time , ordered food and staff was missisng , staff was rude about that they forgot to put food and they were rude that how dare i to came back and waste then time to get the staff i paid for ( im living 30 min away from then so it was a importand for me to get everthing right ) !!! never was sorry or nothing wish that place to contack me about my complain

While we all love the delicious food that Wagamama prepares, I was rather traumatised by their click and collect offering. Delivery drivers crowded around the only entrance with no respect for social distancing at all. I received a foul mouthed response when I asked one of them not to bump into me. Unfortunately the staff did not ask them to step back so myself and other pick up customers were left standing in the cold for over 20 minutes until we got truly fed up and knocked on the glass, using charades to ask for our food. If you really need a Wagga fix, I would suggest using a delivery company or be prepared for a half hour wait for service.

Food and service excellent as always

Our waiter Harvey was great and friendly!! Great service and great food!! He even bought extra glasses of water for me when I couldn't handle the firrecacker ...Thank you Walton Wagamama!

I went in with my friend as its our local wagas, we were served by the loveliest lady named Natalie. Will be asking for her when I next go in. Sweetest lady ever.

Came in with a friend for dinner and we were looked after by Natalie, such a lovely, friendly girl, excellent service, I’ll be asking for her when I go back,

amazing food 🥘i come here all the time and lovely staff

Great food and fantastic service. Our waitress Natalie was amazing, she has no problem with making changes to our dishes, she was very friendly and professional.

Unfortunately I have never had a decent meal at Wagamama. Normally the portions are too small. Visited with family and ordered a very bland chicken Katsu curry which had been over spiced. Service was quite poor as we were waiting over 30 minutes for a table. My advice to customers is too avoid going here at all cost and go to a proper Japanese or Tai restaurant instead.

Great food and very friendly service 👌 Try the firecracker 🧨

Lovely restaurant with the most polite and helpful staff. Couldn’t have been more welcoming and the food is unbelievable!

Spent £60 here for dry stuck together noodles, super rubbery dry squid, undercooked ebi katsu and only one dipping sauce between the two of us for four starters! I was totally gutted and will not order from here again. It's a shame cos the customer service was ok but if I hadn't picked up from 3 miles away, I would have gone back and demanded a refund. There is clearly no quality assurance here and the manager needs to be checking the food quality and hiring chefs that can actually use a wok.

takeaway,amazing service keeping with all current regulations

Can't say I was impressed at all. £60 we spent to receive overcooked squid and undercooked ebi katsu. The noodles were dry and stuck together and clumpy. The only good dish was the rice and chicken coconut curry. I doubt I'll order there again unfortunately as the service itself was good. I've given an average rating but it was more to the poor side. Had I of been eating in, somebody would have been notified instantly and I probably would have sent most the starters back to the kitchen.

If you like Asian food and hot soups, please be welcomed in this place.

£30 head but good nourishing and wholesome fodder, cooked to a high standard and without delay.

helpful staff, even though it was packed by the end of it.

I am a regular consumer in Kingston Wagamama and a big fan of this fantastic restaurant. Unfortunately, Wagamama in Walton on Thames seas not reach the same standard of other restaurants of this chain. I ordered ramen, prawn kushiyaki and chilli edamame. Edamame had a luck of spice and look rather yellow then green. My ramen was missing a broth! I had to return to the restaurant to return my ramen. The apology was non existent while all staff seems to agree on reason, why my dish is not complete. I was told, they will cook me another one. Whilst I was waiting in completely empty restaurant, I was not even offered a drink. I Would like to stress that water and green tea is free in here, so it was only question of good costumer service! It seems that staff is not interested at all. I had to pay parking fee, which for second time, was very inconvenient. I am very disappointed about this particular restaurant because it looks like it is not improving. I am a big lover of this chain and eat in almost every week, shame that one restaurant can differ so much from the others and perhaps create a bad reputation for the chain.

Desapointed with the food. They forgot my food, and when the food came, everybody on my table have already finished. Food came late and tasteless, small portion of nudles no chicken just the vegetables and some curry. Paying £15 for this dish is a robbery. Prefer to have a burger Will never get back

Very bland, I ordered the beef ramen which was water with 3 kg of noodles some spring onions and coriander with a few strands of beef . Very disappointing will no go back . I went to the branch in Walton-on-Thames. Itsu is a million times better and half of the price .

Speedy staff and food, whilst the dishes themselves are mouth-wateringly good. Always eat in though, takeaway is so-so.

Standard wagamama experience. One of us had an allergy and they were rightfully cautious in the food and prep. Service was great and food outstanding. Time to receive a meal was quick and atmosphere was great.

Never get a bad meal, always good

This was my first visit to wagamamas and I must say I was impressed. Food was delicious service was friendly. Price was a bit more than I would normally expect to pay, but I don't mind when the quality is good.

All the ones I've been in staff are friendly and the food is amazing