Wagamama - Sheffield in Sheffield

'Guys', 'Guys', 'Guys', 'Guys', 'Guys'. For the love of G*d, stop calling customers 'Guys'!!!!! It's awful and I despise the term. Please. Just stop it! Paid my last visit to Wagamama. Whilst the food is nice (albeit very pricey for what it is), the restaurant is always cold, the service is far too casual and 'familiar' (oh, and the obvious chewing of gum while having our plates put in front of us - and drinks dumped in the middle of the table rather than being given to the person who ordered each of them - was just the last straw). Customer experience is simply not satisfactory in this place. It is just not a pleasurable evening out and certainly not worth the money.

Had a lovely meal at this Wagamama’s - Janec was our waiter who gave amazing service!

Classic Wagama experience, great service from the young fella with the long hair and the food was spot on!

Beautiful food, beautiful place and good service

My starter and main turned up before my wife’s. Her main turned up before her starter. Pretty rubbish to say the least. No apologies or any thing. She actually had to pint out that she’d had no food. What a let down, Wagamama 😢

We ordered a takeaway as we have done many times before but this time was a nightmare. We ordered at 20 past 8 and the food took 2 whole hours to arrive and the customer service was nothing short of rude. We called to check on our order an hour and a half later, to be told that the food needed to be remade as they had just presumed we didn’t want it? Then, as we commented on the fact that they hadn’t thought to let us know or chase up the food, ‘Billy’ (apparently the manager on shift) replied by telling us that he could either stay on the phone or go and cook the food but couldn’t do both. First of all, he definitely wasn’t the chef cooking the food and second of all, as a manager of a restaurant myself, I cannot believe the rude and condescending attitude that he has with his customers. We definitely won’t be ordering from here again and Billy needs some training on customer service.

Absolutely exceptional! Very good food and nice atmosphere. The service is top-notch, with attentive and friendly staff who genuinely enhance the overall experience. Highly recommended!

I tried katsu on promo yesterday in the cinema, and it was so good I decided to order. For starters, the prices are not high at all. All food came hot, fresh, and beautifully packed. The portions were big. The taste was amazing! I'm converted 100%! From questionable quality of the meet from tasteless chinese takeaways. Well done, wagamama.

Millie who served us was very kind and offered great advice on our meals. There was another Man on bar I want to shoutout as he was a great chat. All the food was great and the chefs even remade some gyozas as they thought they were burnt (still mega tasty) thanks for the great meal and positive experience

Excellent Thai Beef Salad.Have had the Shirodashi Ramen here before and that too is excellent

Really enjoy this restaurant, the staff are very friendly, the food is good, and the atmosphere is pleasant. Thanks to our server Alisia

Visited with my teenage son and some friends, slightly confusing having to order on the app but food was delicious and plenty of it.

Amazing food, fabulous staff. Great place.

Excellent food, nice spot outside and great service from waiter Billy

The food is amazing and quick service

I have no likes or dislikes, but the beer is amazing.

Called here before going to city hall, service was quick but unhurried, which was what we needed, food was very tasty, really enjoyed it.

Really good food ordered kare borosu ramen and loved it !

On the day we visited the food came out delayed beyond a reasonable time. One meal was completely finished prior to Yaki soba being delivered. I appreciate the food comes when cooked but 20 mins delay is excessive. The restaurant wasn't busy. I think they just forgot. They knew it was an excessive delay as they apologised. No additional customer service benefit was offered. As a rule you only know how good a restaurant is when there is a problem. Alternatively the restaurant can take the money and just put it down to; we are busy enough we dont need to worry about a bit of poor service. I would suggest when the company wasn't owned by an investment bank the service & response would have been sharper.

Nearly had the place to ourselves for a half 4 dinner. Tasty food as always

I ordered the Katus curry and the salad came out of date mouldy

Usual waga stuff, first time with edamame in pods though, delicious!

I've been to many different wagamamas, it's a very casual restaurant, but this time we were a bit disappointed. Food didn't taste as good as other venues. Drinks arrived after the food it should be the other way round.

I came with friends, one carried an allergy, giana came over quite rude to the lady she was training it seems, disrespectful attitude, cockiness and rude. Giana smashed a coke bottle shattering everywhere and ushered a young lad to clean up her mess. Giana has a very rude attitude and should not be allowed to wait on the public. Usually a fantastic visit, shame bad customer service from one individual can alter your whole perception of a place, such a shame as the lady she was training was warm and welcoming, smiling and very attentive. You have the wrong person trying her this is not the service you want to I still into anyone.

Absolutely ridiculous. We were a party of eight celebrating a family birthday. When I phoned I was told that we couldn’t book a table because ‘it’s the last day of the school holidays and we think we’re going to be busy’. We’d also been refused a booking at Centertainment Sheffield because Take That were playing that night and ‘we might be busy’. So we decided not to risk a potentially long wait and booked somewhere else. As it happened we passed Wagamama’s on our way to our meal - it was virtually empty. So they lost our custom for nothing.

The food was really good and came quickly. The waiter Billy was absolutely lovely and we really appreciated how he checked in on us and made sure everything was good. He made the experience really nice and made us want to come back with him as our waiter.

Excellent service, lovely meal, clean surroundings, the staff go above and beyond. Great service as always from Millie.

The waitress Abi that served us was very nice and welcoming we loved everything about her bc she slayed, periodttt

I have eaten in and had a takeaway from here both were absolutely excellent. Quick service and so tasty

It's okay if you can't get into another better restaurant, which in Sheffield is not difficult to find. Prices are insane for what's on the menu though. Not worth the price.

Laughable 🤣, how can a place like this be successful? Food overpriced and bland . How have they convinced this generation that this is good food?

The food is really nice and the servers are polite without seeming too needy.

A small Wagamama, great quick service, as always brilliant food. No parking Toilets upstairs, however there is a disabled toilet downstairs.

I tried for the first time korean food and I enjoy it too much. And the waitress Leni was very kind I want to give her a 10/10 ! Thank you so much for this beautiful experience

Went in yesterday evening as a treat for myself before travelling this morning. Staff was really lovely. I ordered a firecracker and asked for more spice but the chef went overboard with it, managed to eat most of it still. but within two hours my belly started hurting. I was still in town and had to rush home to the toilet. I’m due to be up at 6am but here i am in the toilet at 4am typing this review because i am now seriously dreading having to get on a flight in this state. Thanks a lot guys.

Great meal last night. Staff and food were wonderful - can’t fault. 10/10

I enjoyed the overall experience and the food was nice. The cocktails were mainly ice and not good value for money. I would stick to a beer or something non alcoholic.

So disappointing! I have loved Waga's since I first discovered it in London round about 2006 and I always recommend it as a safe, dare I say, exciting, "chain" choice. They are great on dietary requirements and allergies and the staff are usually great fun and really invested in your enjoyment of your meal and your experience. I know from talking to staff in various locations that the company are heavily invested in staff development and customer delight, so whats wrong at Sheffield Leopold Square? Even though the restaurant wasn't busy, we were greeted with a bit of an attitude and sense of urgency, we were pretty much marched to a table and seated with some other diners; no choice here. Although we are very familiar with the usual Waga's experience, the host didn't bother to explain the ordering system or ask if we needed any assistance in ordering. A cursory comment about who our server would be was missed, but the host had already disappeared without introducing her. The server came and took our order and to her credit was very pleasant and hospitable, she took our order but failed to ask one simple question that we should have also picked up on, "Do you want everything serving together, or in order?" Again, to be fair to her, we got the impression that she was a brand spanking new member of the team. So the first thing to arrive were our excellent Ginger no-jito's, which I can thoroughly recommend; if they decide to bottle this and sell it as a side-line, Ill be ordering it by the case. Then came my Ramen main, then the crazily over salted, blood pressure inducing Edamame, then the dry rubbery stick things masquerading as Chilli Squid, then my guests curry, then cooked to a pulp Bang Bang Cauliflower. Across the dishes it has to be said that the meal was awful, with the Edamame, Squid and Cauliflower bordering on inedible, but at no point during the meal or when we were paying the bill did anyone ask if we had any issues of if we had enjoyed our meal! Sorry Wagamama's, but this was a huge fail and if it had been my first experience then I certainly would not be coming back, and as it is, I will now have to be very cautious about recommending the brand. A very poor experience in the eatery that I thought was a bomb proof recommend to friends and colleagues.

Absolutely delicious vegan Pad Thai, recommended by super friendly staff, such a lovely experience and such amazing value, I cannot wait to visit again. Very vegan friendly and lovely cosy atmosphere. 💚

The staff was polite although we went late. Food came fast. Nothing special for the price paid.

£15 for chicken curry... No flavor, almost no chicken (2 tiny pieces of chicken), the dish was mainly rice. Very disappointing

I love the food here, I always share 4-5 starters.The staff are really friendly

Great food and Millie was cheerful, friendly and professional

I have eaten Wagamama for several years now but I've only just been into the venue at Leopold Square Sheffield. The staff are very friendly and deliver top quality customer service with a smile. The food is always great but, eating from the venue just hit differently as opposed to ordering online. The various smells in the air of cooked cuisine and the sound of people sharing good times together was really nice. I'd gladly go again in a heartbeat for some tasty food and overall a great atmosphere. If you're ever around the city centre and want something tasty, filling and good quality. Go to Wagamama. Treat yourself.

Awesome food and top-notch service. After reading countless reviews over the years, I saved my first posted review for Millie and Wagamama. Thx!

Super fresh ingredients, fabulous cocktails, and stellar service by Millie. The Thai chili margaritas, kojo bowls and desserts were such a welcome meal to our stopover in Sheffield.

Popped in for a quick lunch while on a business trip, ended up returning for dinner the next day as the hotel food was so horrible. Staff were friendly and helpful. Food, as always, amazing.

Really friendly staff and knowledgeable about menu items

Classic wagga mammas can’t go wrong

We were in a bit of a hurry, but needed a quick bite to eat before a show. Wagamama's was recommended. So we gave it a go. The staff was friendly, our waiter José was lovely and helpful. The food was ordered with no fuss and was on our table within 10 mins of ordering. The food was very tasty and the noodle bowl was rather massive for me, but I still finished it.

Fairly reliable food but sadly this time missed the mark. The prawn nori rolls were sad and soggy - we were expecting them to be freshly rolled and the nori crispy as shown in the photos, but they'd clearly been sitting around for ages and the nori was claggy. Unpleasant. The pulled pork gyoza were bland and overcooked and had fallen apart in the pan, but chef still decided to send them out. The ramen we had was nice with plenty of meat, but maybe a bit salty. For the price I think better can be found in Sheffield.

We were met at the door by an experienced and entertaining staff (manager?). He absolutely made our visit and looked after us from start to finish. Service was well paced, food delicious and filling. We all said we would return again soon. One niggle, seating with backs would be good. Perhaps this stops people from sticking around too long to free up tables (they are very popular).

We were forgotten about multiple times, food was burnt and even though they made another they didn't account for the time they wasted, I had finished my meal well before my friend got his second attempt. They didn't apologise once, didn't ask us how everything was or even check in on us after we started looking at the desert menu. They didn't let us pay normally, it's all online, now at of disputing the bill, no way of getting discounts for bad service. Avoid at all costs

Had an amazing meal. Food was very tasty. Ibo was our waiter who was very friendly and helpful - 5 stars!

It's Wagamama. Food is same and good in all of them. Service was a bit poor due to them being short staffed and busy.

Great food served with excellent customer service from Ibo, very friendly and helpful

A lovely dinner here, quick service and a great choice of food. The Lucky Buddah lager is lovely and goes down a treat with the spicy dishes! Not a cheap dinner considering it is a chain but it’s always busy and reliable. The drinks are where the cost racks up so save your pocket and go for a drink after. The spicy hot dishes are certainly that!

Great fast and friendly service from the staff especially from Ibo

Service was quick despite a busy night in Sheffield, staff were very welcoming and looked happy to be working, and serving. Food got to us quickly, and allergen control was sufficient.

The food there is amazing but not only that the waiters are lovley, Ibo and jose were lovley, great customer service and immaculate food 100% recommend

Comfortable seating and relaxed atmosphere. Very friendly waitress and the chicken katsu curry is a dish that always tastes marvellous!

Ibo was the best server he was so lovely and attentive and ramen was delicious!!

Really really good, better than other Wagamama’s I’ve been too :)

Nilda is a Legend! Great service, great snap x

Jose was very helpful and friendly. Great quick service and good food.

I've visited here twice, I favour this over Meadowhall. The waiting staff are very attentive, they are all doing so well, and this place is quiet aswell which is absolutely perfect for me, the staff clearly aren't run of their feet like they are in meadowhall too, of course the food is amazing. I plan on making more visits. The toilets are great too, they're upstairs but they still manage to be cleaned often. Well done to the restaurant manager!

Food very tasty and came out swiftly. Jost was very friendly.

Got served by IBO! Superstar. Amazing service would have given 10 stars… He made my visit to wagamama Sheffield a pleasure. Well done

Noisy does not equal "atmosphere". The acoustics are awful. Food was edible.

Great staff & excellent with allergy’s

Absolutely AMAZING!! Our waiter was called Ibo and boy he didn’t disappoint! Made us feel very welcome on our first ever wagamamas visit. Food was prepared fast and amazing value for money! My grilled chicken ramen was to die for. Also, heavily recommend the cherry dough-chi from here. I’d give it a 50/5 if I could!

Went fir a birthday meal at 7.30pm but they already had 2 starters that weren't available and other options were not to my taste. The main meal was top heavy with rice and the fried chickens breadcrumb caoting was overdone so very crispy and not much chicken!! Drinks are ok but for younger diners the choice is very odd!

First visit to the Sheffield branch of Wagamamas. All good - no complaints 👍🏼

Absolutely love Wagamamas scran.

Solid place. Really sparks up with excellent service, provided by Millie!

The food was great! Thanks Gianna for the service!!

Great meal and lovely atmosphere. Our waiter Jose was brilliant and very attentive! Thank you

Delicious food and the best service from José, muchas gracias!!

Had such a lovely meal out with friends, Gianna was such a great server, so friendly and attentive 🥰

Gianna was a fabulous waitress! So friendly and super on top of drinks and our food. Definitely would come again due to the level of service received :)

Gianna is an absolute asset to Wagamama, was such a lovely host and catered to me and partner just how we like. Couldn’t ask for a better server, if you ask me someone should get her a drink.

Fab service, great food- always look forward to coming back. Gianna was super smiley and lovely :)

All staff were very friendly server was Jose.

Lovely meal, fabulous service from Sophie

Food tasted really good and the menu was not vibrant. I would also like to point out the rude customer service I received when I was with my friends. Absolutely disappointed and this would as well be my last visit and would not recommend to any of my friends as well.

Stuffed doesn't describe it! You pay for what you eat and boy did wagamama serve! Portions were big, the service was amazing, and the cost was 'okay'. Paid a total of £51 for 2 drinks, 2 sides, and 2 mains. Will definitely be coming back for date night!

Pictured: Raisukaree chicken Great tasting curry, packed full of flavour with a little heat.

I was visiting Sheffield on a weekend away from manchester with a close friend and we enjoyed the views and Sheffield Cathedral manger event they had on. We got hungry and visited wagamama. Where we have Asia drink and crispy duck samosas, I've never had them before but they were tasty. We finished off with another drink and some noodle type dish. It was lovely. Staff was very helpful and welcoming. Credits to the team. Kind regards, Aaron

Well Thankyou Ellie … 7 customers in the restaurant… waited 10 min and not even an offer of a drink … the only staff working were obviously engrossed in their own conversations to care about customers … absolutely disgusting service on a quiet tues night … Thankyou Ellie and staff for an horrendous visit

Service friendly. However ordered for click and collect, arrived early but waitress having conversation with customer in front for where to be seated, mostly the fault of customer being indecisive. Hotel is a 4 minute walk, left and legged it to hotel and still the food was completely cold. Chicken dried and, curry was room temp and had a film over it. Bag wasn't warm to touch/container. Seems like Sheffield Wagamas has a consistent issue with cold food delivered/c&c, which is honestly such a shame. Hadn't noticed as overall reviews are positive/mostly when dined in. For the exact price point with eating in, I'd atleast expect/hope some more effort would be put into timing for takeaway, I'd rather wait and have fresh prepared food than cold. If there was a microwave at the hotel, this would have been a semi positive experience but can't enjoy a Katsu luke warm

Lovely restaurant in the heart of the Sheffield. Great staff with welcome environment to always please the customer. Many options for vegans and vegetarians! Always happy to come back and try something new!

It was alright, food was tasty but expensive I think for what you get. Staff service was on point though really friendly. Also one of the only places that sells asahi on draught but again at £6 a pint is it worth it?

We had a great experience at this Wagamamas branch. We went with a couple of friends and their baby, and all the staff were so lovely and accommodating, and made a big fuss of baby. We were put in a quieter area and staff checked in asking if we needed anything for baby. The food was delicious and everyone enjoyed their meal.

The food was nice, but the staff refused to bring us the card machine to pay, repeatedly insisting that we paid using the QR code on our phones, despite one of our party not having their phone with them.

I actually ate here 2x in one day because it was convenient, and the menu was enticing. Lunch was the cod ramen. Dinner was the spicy mackerel with brown rice. Both are well thought out with great flavours, but both were also incredibly SALTY. I ended up dumping half of my glass of water into the ramen and it was still quite salty. The mackerel was equally very salty but impossible to correct. Service was efficient, but please reduce the salt in your dishes. Customers can easily add salt themselves.

dobre jedzenie, bardzo szybko przychodzą

visited here today with a friend for the first time, can only say good things. Lovely staff, clean resturant and brill food :) will come again!

Had lunch here after visiting Sheffield for a university open day. We've been to a few Wagamamas and we've never had such speedy service before. The waitress was very efficient, taking our drinks orders almost as soon as we had sat down and when we had ordered the food it was ready and served in front of us within a few minutes.

Had this takeaway from the Wagamama in the center of the city. I was there earlier than my food was supposed to be ready, but the staff handed me my bag of takeaway right away. It wasn't too busy of a day. It was nicely packaged and the staff was really nice!

الخدمة كانت جيدة و الموظفين ودودين ، المقبلات كانت رائعة و لكن الدجاج طعمه سيء جدا جدا . اعتقدت ان طلبات التوصيل هي اللي فيها هذه المشكلة و لكن ايضا لمًا ذهبت للمطعم الدجاج ليس طازج على الاطلاق !. لكن الروبيان لذيذ .