Wagamama Great Marlborough Street in City of London, Westminster

I had a genuinely shocking experience at Wagamama Marlborough yesterday. I ordered the lighter chicken broth noodle soup, expecting a comforting, clear bone broth that had been simmered for hours — the kind of thing that feels nourishing and subtle. Instead, what I got was literally just water with flavouring. It tasted like an MSG-heavy stock cube dissolved in hot water, with none of the depth or care you'd expect. It was so disappointing — actually shocking — that I forgot to even ask for a refund. I've been a fan of Wagamama since 2006, but this really felt like the end of the road. There are now so many better places to get a proper light chicken soup — Pho, for example, actually understand broth. Wagamama can't even get a simple light chicken broth right anymore. Never again will I waste money here.

Fantastic Experience at Wagamama Great Marlborough Street! I had such a wonderful meal. Beyond the consistently delicious food, what truly made the experience exceptional was the incredibly nice staff. From the moment I walked in, everyone was so welcoming, attentive, and genuinely friendly. They made sure we had everything we needed and added such a positive vibe to our evening. Highly recommend this location for a great meal and even better service

Everything we love about Wagamama: fast service, good food and a contemporary atmosphere.

Food good as always, service as we walked in amazing but once handed over service dropped off

the food is fresh and nice, staff nice and friendly, location very convenient

The quality of Wagamama’s food is reducing day by day. Did not enjoy the food and it left me feeling sick too. Very oily and just not at all nourishing I feel. The gyozas and the new mushroom starter especially were terrible and tasted stale. However, the manager was really kind and tried her best to accommodate our requests, so do feel happy with the experience and service there.

We popped in for dinner on Saturday evening. There was a waiting of 10-15mins but the host was very friendly, she was handing out the menu while we were waiting.

£17 for a ridiculously small portion of beef on a salad seemingly straight from the bag. No knives on the table and unchopped greens makes for a difficult to eat and disappointing "main". To quite my dining partner, "extortionate".

Wagamama has lost its magical side. Food was not average. A bit too salted. I used to take the famous chicken katsu curry. But I had more rice than the sauce...

Amazing service from lovely Basil!

Passing through for a quick bite. Great food and service. Thanks again

Great ambience and good food. We requested food to be delivered quickly as we had an appointment go to and they made sure to accommodate the request. Overall a great experience.

Kavya gave us the best service today, she was very polite and helpful with our order and fast service.

Came here today and it was great service and food came really quickly. Luiza was my server, and she was absolutely fantastic, so kind and caring!

very good food, we enjoyed ourselves 😻

It's all very nice but I don't recommend it for tourists, since they have peculiar ways of cooking their products. I only ordered the chicken with honey mustard and that same night I ended up throwing it all out, leaving me sick for a while.

There is plenty of choice on the menu and the meal itself is good. The atmosphere is a bit canteen-like which is not unpleasant.

only leaving this review for VINAY!!!! first time in my life i’m genuinely impressed with service somewhere and wagamama would’ve never been on top of my list. you made me change my whole mind! what a kind and caring soul. order for 7, messy as it can get and not a single thing was missing, wrong, or had to ask twice. perfect service all over. thank you Vinay!!!!!!!!!!!

Very nice service for Hima she was incredibly kind

Very nice service and great food Hima was very helpful with us thank I will come back again soon

We had a really attentive waitress so it made the whole experience enjoyable. Renu was fantastic.

Great food, efficient service and nice atmosphere as always. 👍👍

Visited this branch on the 31st of march, the male server wearing shorts had some good banter hahaha. The Ramen broth was mid but it tastes the same in every Wagamama so yeah no complains for that price point I guess. The sever was the highlight tho, good lad.

Food Review The food is generally is great, but this time I ordered a Pad Thai and found it disappointing. It only included two prawns and a few small bites of chicken, which surprised me, as it usually comes with more and tastes much better. Service Review Today, the service was incredibly slow and poor. The staff weren’t friendly at all, one of them almost threw the plate at me. Overall Experience After today’s visit, it’s clear the staff need proper training. We were quite hungry when we arrived, but were met with moody and unwelcoming service.

As a regular customer of Wagamama, I recently had the pleasure of visiting their Noodle Lab on Great Marlborough Street in Soho with my team. This location is unique because it serves as Wagamama’s test kitchen, where they experiment with new dishes before rolling them out nationwide. The atmosphere was lively and welcoming, and the staff were friendly and knowledgeable. They took the time to explain some of the exclusive dishes available only at this branch, which made the experience even more special. We started with prawn tempura, which was perfectly crispy and full of flavor. For my main course, I chose the "Shiok" chicken and rice, a dish created in collaboration with food writer Shu Han Lee. The chicken was marinated in ginger, garlic, and herbs, served over coconut rice with a fresh pickled salad and caramelized lime. The balance of flavors was spot on, and the portion was generous. A colleague had the prawn raisukaree, a mild yet flavorful curry that was a definite hit. Another standout dish was the Avant Gard’n, a vegan option featuring salad, tofu, and a surprisingly realistic vegan egg made from coconut. It was a creative and delicious addition to the menu. Overall, our experience at Noodle Lab was fantastic. The combination of exclusive dishes, great service, and a vibrant atmosphere made for a memorable team outing. Whether you're a regular Wagamama customer or trying it for the first time, this location is definitely worth a visit.

Kaavya our server was fantastic her knowledge of the brand & food was excellent Warm and hospitable

Hima was a great server and we discovered some new gems!

Great experience after the play. Shiraz was a great host and they were very accommodative despite us going close to closing time

I had an amazing dining experience at Wagamama, and I have to give a special shoutout to Vinay, who made it even better! His service was absolutely exceptional—attentive, friendly, and genuinely welcoming. I ordered the Vegatsu curry, and it was delicious! The crispy, golden-coated seitan paired beautifully with the rich, flavorful katsu curry sauce. The balance of textures and spices was spot on, and the portion was generous—just what I needed for a satisfying meal. The atmosphere was warm and inviting, with the signature Wagamama buzz that always makes dining here enjoyable. From the quick service to the fresh and vibrant flavors, everything was on point. Huge thanks to Vinay for his outstanding service—he truly made the experience memorable. I’ll definitely be back soon!

Came in at 10:30pm and told them I was allergic to soya they were so accommodating! Jake was wonderful and did everything they could to help me!! I’m very happy :)))

Great food and lovely service from Faby !! Will definitely come back :)

First time at wagamama and pleasantly surprised. I will return to try prawns in another form but loved the Coconut curry prawns, they were delcious...amazing flavours. Peppers were just a little undercooked for me. Staff were nice but no one came to clear our plates before we left and we had to ask for the bill. Seated right opposite the window with no privacy so everyone looks directly at you as they pass by. I'd suggest adding something to the widows for a little privacy for customers 😉

I went with my friends for some late lunch and was served by Bhabuk! He was very kind, and even though we had a issue with our drink, he was very kind and fixed it for us, he also explained how to use the rewards app so we can use it for the next time we come! He was always smiling when he served us and made sure to come over and ask if there’s anything else we needed! Thank you!

My friend ordered 30 minutes ago and I am still waiting........

worst ramen I’ve ever tried. It’s just water with noodles… Save yourself the bad experience and go elsewhere.

You have to eat a lot to feel full, but it's a different experience. worth a try

Great meal, great service by Zaw!

Delicious food, speedy service, great customer service

pasan who served us was very kind

the chicken was drier than the sahara desert and they asked for a tip really weird people don’t go here unless you want to be harassed for your money

Another delicious meal at Wagamama, this time on Great Marlborough Street, service was excellent and the restaurant was not too busy at our later eating time.

Went on Monday 20th Jan for a free ramen deal. The way they catered to the huge influx of people in one go was really well done. The restaurant is clean and well managed, the staff were all lovely and friendly and the food was as tasty as it always is. Special thanks to Zaw who kept checking in on me and refilling my teapot, excellent service!

Hi I entered this horrible establishment met with the arrogant manager. He treated me and my family like nobodies and showed constant disrespect to us. When it came to ordering, we tryed calling the manager but he ignored our request and avoided our table. When it came to us receiving our food. We got all of it except for one plate. The plate that was missing was given to us 30 minutes later to everyone else's. After asking what occurred with the food that at this point was cold. We went to ask about why the food was cold and the manager told us to shut up and go back to our table. DO NOT COME HERE

Horrible. Very cold inside, we had to wear a jacket. Really poor food. Never again.

staff are very slow and quite dismissive, had to ask three seperate waiters for a glass of water, and took half an hour for my boyfriends food to come- which was bland and cold. wont be coming here again.

I visited your restaurant on 3rd January and unfortunately had a disappointing experience due to the behavior of your manager, Jack. Despite the restaurant being completely free of customers, I had to wait more than five minutes to be seated. This delay was unnecessary and showed a lack of respect towards paying customers. As a customer, I expect prompt and respectful service, especially from someone in a managerial position. Jack’s attitude did not meet the standards I passociate with Wagamama, and I’ve never encountered such unprofessional behavior from a manager before. If customer service cannot be handled properly, it reflects poorly on the brand and the overall dining experience. I hope you take this feedback seriously and address this issue to ensure better service in the future. Providing good Best food is not enough and it's also matters how you deal with customers Thank you

Zaw was an amazing server, very sweet and attentive. Fast service, yummy food, 10/10 would recommend. Also a bonus our food for the 2 of us came out at the same time!!

Good Wagamama ,Everything was great

Visited a Wagamama after a long time. No issue with ambience or service. But the food not as flavourful as one can expect from a standalone restaurant. But Wagamama is a chain so that’s the best one can get from a chain - like burgers at a Macdonalds.

The serves was really great !! Really good with the service of Hima. The food and drink 💯

Wagamamas is one of our preferred options when in the mood for Asian food. This property is spacious and the staff was efficient and friendly. We loved the starters, the bang bang cauliflower and the miso yakitori. I was disappointed with their new Spoons collaboration dish of chicken sambol however the duck donburi and the chicken gochujang were both good. Overall a positive experience.

Pasan was really kind thank you!

Lovely service from Hima at Wagamama today. She had such a friendly vibe and all round good food and service. Thank you!!

Hima was a lovely waitress, she was very helpful and friendly! Great service

Very nice, helpful staff especially Shiraz. Would recommend!

Attentive and spot on service from the staff, lovely food and wicked environment! I felt very comfortable 🍜🍜 Thank you so much for having me! 🍜

Had Hima as our server looked after us well even let me charge my phone saved my life great food and cocktails

It was a terrible and unusual experience from Wagamama. Since my kids love the Wagamama food we visit 15-20 times a year. The stuff was great and seated us quickly as soon as possible. But; Firstly, I had food poisoning from pad Thai chicken, had headache and diarrhoea 4-5 hours after the meal. I think the taste of food was also so different. Secondly, there was not any soap in the men’s room. One of the soap dispanser was missing and second one was empty. Thirdly, kids gutted because one of the chicken katsu in the table was almost half big then other. My kids always order same menu. Fourthly, soul club app did not allow my wife to pay splitted bill and we needed to wait and pay it remaining balance from terminal. Lastly, branch assistant manager promised to call me today and I received this email at the end of the day. No one called me all day. This is my first Wagamama complaint or feedback and I’m in shock with the experience journey so far.

was welcomed, staff were friendly. food was okay. HIMA was great! :)

Oana was amazing 👏 🤩 very welcome, and friendly, the food was delicious. Big thank you

Despite waiting in a queue the staff put their mates through ahead of us. We went elsewhere.

A real gem of a great chain of restaurants. Very efficient welcome team, great table service by Vinay, nothing too much trouble. Food arrived quickly and well presented. Would def recommend.

Twice I’ve been here (last time was a couple of years ago) and it’s always a bad experience. On this occasion, the ramen I had gave me bad stomach problems and constantly needing to go to the toilet. Shocking

Poor service, Manager was very rude . Food was not great and just warm . Drinks came very lates after main was served . Never again to this Wagamama will report the incident further.

Came for my birthday. Renu served us with great care and kindness!

I was served Pasan and Jay. Pasan provided exemplar service throughout my whole service. Jay on the other hand I witnessed raising his voice at some two young ladies, also using inappropriate towards his fellow staff. I don’t know if this is the norm here but I don’t expect such an environment when i am coming to eat. He was nice overall but I just think some things can be tweaked

I don’t know why but Wagamama has grown more and more EXPENSIVE! I used to really enjoy eating at Wagamama and remember the price of dishes were always very reasonable for fast but good quality dining. Now the prices have crept higher and higher, it’s priced as if I’m dining at a higher end restaurant where the pace and atmosphere would match the expense. But Wagamama isn’t that kind of restaurant. It never was. So why is it now charging so much. It’s almost a tenner just for a starter of chilli squid now!!! That used to be half that price. If you want a main and a starter and a drink you’re paying over £30 now, not £20 anymore, and you’re still in a fast dining space. Not a comfortable take your time place.

Brilliant team and the food was awesome

A restaurant with an atmosphere, the food is pleasant but not crazy; the service was nice, but due to the crowd of guests, they forgot about the ordered dishes. Despite receiving three dishes, they forgot about the fourth one. We waited another 15 minutes for them - this situation completely ruins the quality of service.

Had to chivvy a bit to get order taken as we had short time before theatre. Good fresh food in clean restaurant. Place is huge but feels intimate despite many tiles Longbridge and shared. They were good with children in family groups and find space for pushchairs. Also helpful with GF food

Lovely food and my waitress Hima was very polite, smiley and attentive!

I was served by a lovely lady named Hima this evening she was very attentive and kind. Very quick service.

Vinay was our server today and he was so helpful and friendly!! He sorted us out with the free gyoza soul club promotion and we had a lovely evening - would definitely recommend!!

Service was impeccable, Vinay was an amazing server and the food was really good and quick.

Amazing food and service! I would give our server Vinay 6 stars if I could!

ONE OF MY FAVORITE PLACES!!! this is where they "test" new dishes that you still (or never) find in other wagamamas and I loved EVERY DISH! the service is EXCELLENT! thousand points to the staff!!! Clelia and Fabiana TOP💙💙💙

Quite wagaful but also quite mamaful. Exactly as one expects 👌

Laxmi was so patient with us, there was a guy screaming all night. Thanks Laxmi

Very good service from Lakshmi.

Amazing food 🥰 Katsu chicken and 🍤starter! Absolutely delicious. Lovely service!

HORRIBLE EXPERIENCE We were the last customers, but after paying, we were forced to eat outside. I have this on video. Very disappointed, I hope this never happens again.

I enjoy visiting Wagamama, but my experience with the food can be hit or miss. Sometimes the dishes are fantastic, but other times they don't quite hit the mark. The service and atmosphere are consistently good, with friendly and attentive staff. However, the prices feel a bit high for a chain like Wagamama, and I think they should reconsider their pricing. If they can improve the consistency of the food and address the pricing, it would greatly enhance the overall experience.

The best Wagamama’s I’ve been to all thanks to George our waiter for our lunch service, he was incredibly attentive and polite and really knew how to talk to his customers, big love to George !

Had 1.) vegan tofu firecracker curry: bold + fiery. mangetout. peppers. onion. hot red chillies. a dome of white rice. sesame seeds. shichimi. lime (1,199 kcal) (6/10), not a proper dish tbh. 2.) vegan tofu hot pot: a korean inspired broth with tofu. soft + silky tteokbokki. butternut squash. mangetout. bok choi. kimchee. red onion. red chilli. chilli oil (572 kcal) (1/10) (would not recommend. Some veg tasted off and the tteokbokki is nothing like the type at Korean restaurants) 3.) vegan yaki soba yasai | mushroom with rice noodles: rice noodles cooked with mushrooms. peppers. beansprouts. white + spring onion. crispy fried onions. pickled ginger. sesame seeds (541 kcal) (got vegan version without egg). (7/10) (the most ok dish of the night, but portion size is tiny when choosing rice noodles compared to udon noodles). To be fair, I’ve had better experiences eating the curry rice or curry noodle here. Just got unlucky trying these dishes. Service & atmosphere is great.

the experience was amazing, the food was so quick as always and so yummy but the best part of this experience that made it stand out was the waiter. his name was george. i hope he sees this as he was the nicest, best, friendliest waiter i have ever had and i hope i have him again i will come back to this wagamama just to hopefully have him again. 5 STARS george thank you

The food wasn't bad but the service was terrible, asked for cutlery three times and received nothing. In addition, I was pressured to leave a tip even though the service was non-existent. Absolutely not recommended!

Found a hair in my dish. Not that this is such a big deal I guess. Trying to be a grown up about it. Can happen. But it’s more the reaction of the staff when I’ve mentioned it. The waitress asked me to put it on the side. And then asked me if I wanted a new plate … Wow. No apologies and you wouldn’t offer me a new plate straight away ? So weird … Then I was expecting a gesture at the end. Nothing. I was so over it I didn’t even argue the tip. Definitely should have asked for it to be removed. But I was so shocked by the sense of not caring at all that I just didn’t bother paid and left.

This might sound dramatic, but this is one of my favourite restaurants. After work, wanting some delicious comfort food I always come back to here! The open kitchen and general good vibes from the staff is very welcomed! Tonight, I was brought to the table by a really nice waiter and when ordering mentioned he was new, such a hospitality waiter and manger!

Was not the foood I used to have in a wagamama

Portion sizes have reduced so much now in Wags. Prices shot up though. I think I’ll give them a miss and check out the competition

I was very satisfied by my order. It was a bit full thus we have waited for the food to arrive, but it was very tasty. Here I have tried for the first time bao buns and I fell in love they were so tasty (I don't know how I lived util now without bao buns) I also had a salad with salmon which was good as well. Overall a nice experience and good food.

I waited for 45 minutes for my food and when I asked where it was, they apologised and said they hadn’t put the order through.

I’ve been a loyal Wagamama customer for over a decade, but sadly, they are no longer what they used to be. The new menu is a disappointment, especially the Pad Thai, which lacks the original flavor and quality. Portions have also decreased drastically—this was the first time I left Wagamama still feeling hungry. The service was mediocre, with my dish needing to be redone due to a miscommunication between staff members. It’s disappointing to say, but I won’t be returning.

We had the private dining hire. 1. Staff were fantastic and very attentive. 2. Food was amazing.

Yazmin was very helpful and kind. The food is always good. Good service and good vibes always. Katsu chicken is a must.

Good food, nice inside. Friendly staff.

The food was not what I was used to eating in a wagamama.

Drinks we ordered Large High Five & Tropicsl juice which was great. My son ordered Chicken Ramen which was okay nothing to shout about and I ordered for tantanmen beef which was totally tasteless. I would have been better off getting a packet of Ramen from the Chinese shop and added shredded beef which would have cost me less than £5. At around 8.30pm the place looked pretty empty and the waitress was a bit reluctant to give the corner table as she had to clean it. The waiter spilled the Ramen on the floor when he got to our table. Later another waitress very kindly offered us water towards the end of our meal.🤩 Just before making payment I trying to draw attention but they were too busy in a group chat😒

Excellent staff .. they just forgot my order

Great food as always! But this time our visit was made even better by top notch hospitality from Zaw. Thank you!