Wagamama Great Marlborough Street in City of London, Westminster

My friend ordered 30 minutes ago and I am still waiting........

worst ramen I’ve ever tried. It’s just water with noodles… Save yourself the bad experience and go elsewhere.

You have to eat a lot to feel full, but it's a different experience. worth a try

Great meal, great service by Zaw!

Delicious food, speedy service, great customer service

pasan who served us was very kind

the chicken was drier than the sahara desert and they asked for a tip really weird people don’t go here unless you want to be harassed for your money

Another delicious meal at Wagamama, this time on Great Marlborough Street, service was excellent and the restaurant was not too busy at our later eating time.

Went on Monday 20th Jan for a free ramen deal. The way they catered to the huge influx of people in one go was really well done. The restaurant is clean and well managed, the staff were all lovely and friendly and the food was as tasty as it always is. Special thanks to Zaw who kept checking in on me and refilling my teapot, excellent service!

Hi I entered this horrible establishment met with the arrogant manager. He treated me and my family like nobodies and showed constant disrespect to us. When it came to ordering, we tryed calling the manager but he ignored our request and avoided our table. When it came to us receiving our food. We got all of it except for one plate. The plate that was missing was given to us 30 minutes later to everyone else's. After asking what occurred with the food that at this point was cold. We went to ask about why the food was cold and the manager told us to shut up and go back to our table. DO NOT COME HERE

Horrible. Very cold inside, we had to wear a jacket. Really poor food. Never again.

staff are very slow and quite dismissive, had to ask three seperate waiters for a glass of water, and took half an hour for my boyfriends food to come- which was bland and cold. wont be coming here again.

I visited your restaurant on 3rd January and unfortunately had a disappointing experience due to the behavior of your manager, Jack. Despite the restaurant being completely free of customers, I had to wait more than five minutes to be seated. This delay was unnecessary and showed a lack of respect towards paying customers. As a customer, I expect prompt and respectful service, especially from someone in a managerial position. Jack’s attitude did not meet the standards I passociate with Wagamama, and I’ve never encountered such unprofessional behavior from a manager before. If customer service cannot be handled properly, it reflects poorly on the brand and the overall dining experience. I hope you take this feedback seriously and address this issue to ensure better service in the future. Providing good Best food is not enough and it's also matters how you deal with customers Thank you

Zaw was an amazing server, very sweet and attentive. Fast service, yummy food, 10/10 would recommend. Also a bonus our food for the 2 of us came out at the same time!!

Good Wagamama ,Everything was great

Visited a Wagamama after a long time. No issue with ambience or service. But the food not as flavourful as one can expect from a standalone restaurant. But Wagamama is a chain so that’s the best one can get from a chain - like burgers at a Macdonalds.

Wagamamas is one of our preferred options when in the mood for Asian food. This property is spacious and the staff was efficient and friendly. We loved the starters, the bang bang cauliflower and the miso yakitori. I was disappointed with their new Spoons collaboration dish of chicken sambol however the duck donburi and the chicken gochujang were both good. Overall a positive experience.

The serves was really great !! Really good with the service of Hima. The food and drink 💯

Pasan was really kind thank you!

Lovely service from Hima at Wagamama today. She had such a friendly vibe and all round good food and service. Thank you!!

Hima was a lovely waitress, she was very helpful and friendly! Great service

Very nice, helpful staff especially Shiraz. Would recommend!

Attentive and spot on service from the staff, lovely food and wicked environment! I felt very comfortable 🍜🍜 Thank you so much for having me! 🍜

Had Hima as our server looked after us well even let me charge my phone saved my life great food and cocktails

It was a terrible and unusual experience from Wagamama. Since my kids love the Wagamama food we visit 15-20 times a year. The stuff was great and seated us quickly as soon as possible. But; Firstly, I had food poisoning from pad Thai chicken, had headache and diarrhoea 4-5 hours after the meal. I think the taste of food was also so different. Secondly, there was not any soap in the men’s room. One of the soap dispanser was missing and second one was empty. Thirdly, kids gutted because one of the chicken katsu in the table was almost half big then other. My kids always order same menu. Fourthly, soul club app did not allow my wife to pay splitted bill and we needed to wait and pay it remaining balance from terminal. Lastly, branch assistant manager promised to call me today and I received this email at the end of the day. No one called me all day. This is my first Wagamama complaint or feedback and I’m in shock with the experience journey so far.

was welcomed, staff were friendly. food was okay. HIMA was great! :)

Oana was amazing 👏 🤩 very welcome, and friendly, the food was delicious. Big thank you

Despite waiting in a queue the staff put their mates through ahead of us. We went elsewhere.

A real gem of a great chain of restaurants. Very efficient welcome team, great table service by Vinay, nothing too much trouble. Food arrived quickly and well presented. Would def recommend.

Twice I’ve been here (last time was a couple of years ago) and it’s always a bad experience. On this occasion, the ramen I had gave me bad stomach problems and constantly needing to go to the toilet. Shocking

Poor service, Manager was very rude . Food was not great and just warm . Drinks came very lates after main was served . Never again to this Wagamama will report the incident further.

Came for my birthday. Renu served us with great care and kindness!

I was served Pasan and Jay. Pasan provided exemplar service throughout my whole service. Jay on the other hand I witnessed raising his voice at some two young ladies, also using inappropriate towards his fellow staff. I don’t know if this is the norm here but I don’t expect such an environment when i am coming to eat. He was nice overall but I just think some things can be tweaked

I don’t know why but Wagamama has grown more and more EXPENSIVE! I used to really enjoy eating at Wagamama and remember the price of dishes were always very reasonable for fast but good quality dining. Now the prices have crept higher and higher, it’s priced as if I’m dining at a higher end restaurant where the pace and atmosphere would match the expense. But Wagamama isn’t that kind of restaurant. It never was. So why is it now charging so much. It’s almost a tenner just for a starter of chilli squid now!!! That used to be half that price. If you want a main and a starter and a drink you’re paying over £30 now, not £20 anymore, and you’re still in a fast dining space. Not a comfortable take your time place.

Brilliant team and the food was awesome

Had to chivvy a bit to get order taken as we had short time before theatre. Good fresh food in clean restaurant. Place is huge but feels intimate despite many tiles Longbridge and shared. They were good with children in family groups and find space for pushchairs. Also helpful with GF food

A restaurant with an atmosphere, the food is pleasant but not crazy; the service was nice, but due to the crowd of guests, they forgot about the ordered dishes. Despite receiving three dishes, they forgot about the fourth one. We waited another 15 minutes for them - this situation completely ruins the quality of service.

Lovely food and my waitress Hima was very polite, smiley and attentive!

I was served by a lovely lady named Hima this evening she was very attentive and kind. Very quick service.

Service was impeccable, Vinay was an amazing server and the food was really good and quick.

Amazing food and service! I would give our server Vinay 6 stars if I could!

Vinay was our server today and he was so helpful and friendly!! He sorted us out with the free gyoza soul club promotion and we had a lovely evening - would definitely recommend!!

ONE OF MY FAVORITE PLACES!!! this is where they "test" new dishes that you still (or never) find in other wagamamas and I loved EVERY DISH! the service is EXCELLENT! thousand points to the staff!!! Clelia and Fabiana TOP💙💙💙

Quite wagaful but also quite mamaful. Exactly as one expects 👌

Laxmi was so patient with us, there was a guy screaming all night. Thanks Laxmi

Very good service from Lakshmi.

Amazing food 🥰 Katsu chicken and 🍤starter! Absolutely delicious. Lovely service!

HORRIBLE EXPERIENCE We were the last customers, but after paying, we were forced to eat outside. I have this on video. Very disappointed, I hope this never happens again.

I enjoy visiting Wagamama, but my experience with the food can be hit or miss. Sometimes the dishes are fantastic, but other times they don't quite hit the mark. The service and atmosphere are consistently good, with friendly and attentive staff. However, the prices feel a bit high for a chain like Wagamama, and I think they should reconsider their pricing. If they can improve the consistency of the food and address the pricing, it would greatly enhance the overall experience.

The best Wagamama’s I’ve been to all thanks to George our waiter for our lunch service, he was incredibly attentive and polite and really knew how to talk to his customers, big love to George !

Had 1.) vegan tofu firecracker curry: bold + fiery. mangetout. peppers. onion. hot red chillies. a dome of white rice. sesame seeds. shichimi. lime (1,199 kcal) (6/10), not a proper dish tbh. 2.) vegan tofu hot pot: a korean inspired broth with tofu. soft + silky tteokbokki. butternut squash. mangetout. bok choi. kimchee. red onion. red chilli. chilli oil (572 kcal) (1/10) (would not recommend. Some veg tasted off and the tteokbokki is nothing like the type at Korean restaurants) 3.) vegan yaki soba yasai | mushroom with rice noodles: rice noodles cooked with mushrooms. peppers. beansprouts. white + spring onion. crispy fried onions. pickled ginger. sesame seeds (541 kcal) (got vegan version without egg). (7/10) (the most ok dish of the night, but portion size is tiny when choosing rice noodles compared to udon noodles). To be fair, I’ve had better experiences eating the curry rice or curry noodle here. Just got unlucky trying these dishes. Service & atmosphere is great.

the experience was amazing, the food was so quick as always and so yummy but the best part of this experience that made it stand out was the waiter. his name was george. i hope he sees this as he was the nicest, best, friendliest waiter i have ever had and i hope i have him again i will come back to this wagamama just to hopefully have him again. 5 STARS george thank you

The food wasn't bad but the service was terrible, asked for cutlery three times and received nothing. In addition, I was pressured to leave a tip even though the service was non-existent. Absolutely not recommended!

Found a hair in my dish. Not that this is such a big deal I guess. Trying to be a grown up about it. Can happen. But it’s more the reaction of the staff when I’ve mentioned it. The waitress asked me to put it on the side. And then asked me if I wanted a new plate … Wow. No apologies and you wouldn’t offer me a new plate straight away ? So weird … Then I was expecting a gesture at the end. Nothing. I was so over it I didn’t even argue the tip. Definitely should have asked for it to be removed. But I was so shocked by the sense of not caring at all that I just didn’t bother paid and left.

This might sound dramatic, but this is one of my favourite restaurants. After work, wanting some delicious comfort food I always come back to here! The open kitchen and general good vibes from the staff is very welcomed! Tonight, I was brought to the table by a really nice waiter and when ordering mentioned he was new, such a hospitality waiter and manger!

Was not the foood I used to have in a wagamama

Portion sizes have reduced so much now in Wags. Prices shot up though. I think I’ll give them a miss and check out the competition

I was very satisfied by my order. It was a bit full thus we have waited for the food to arrive, but it was very tasty. Here I have tried for the first time bao buns and I fell in love they were so tasty (I don't know how I lived util now without bao buns) I also had a salad with salmon which was good as well. Overall a nice experience and good food.

I waited for 45 minutes for my food and when I asked where it was, they apologised and said they hadn’t put the order through.

I’ve been a loyal Wagamama customer for over a decade, but sadly, they are no longer what they used to be. The new menu is a disappointment, especially the Pad Thai, which lacks the original flavor and quality. Portions have also decreased drastically—this was the first time I left Wagamama still feeling hungry. The service was mediocre, with my dish needing to be redone due to a miscommunication between staff members. It’s disappointing to say, but I won’t be returning.

We had the private dining hire. 1. Staff were fantastic and very attentive. 2. Food was amazing.

Yazmin was very helpful and kind. The food is always good. Good service and good vibes always. Katsu chicken is a must.

Good food, nice inside. Friendly staff.

The food was not what I was used to eating in a wagamama.

Drinks we ordered Large High Five & Tropicsl juice which was great. My son ordered Chicken Ramen which was okay nothing to shout about and I ordered for tantanmen beef which was totally tasteless. I would have been better off getting a packet of Ramen from the Chinese shop and added shredded beef which would have cost me less than £5. At around 8.30pm the place looked pretty empty and the waitress was a bit reluctant to give the corner table as she had to clean it. The waiter spilled the Ramen on the floor when he got to our table. Later another waitress very kindly offered us water towards the end of our meal.🤩 Just before making payment I trying to draw attention but they were too busy in a group chat😒

Excellent staff .. they just forgot my order

Great food as always! But this time our visit was made even better by top notch hospitality from Zaw. Thank you!

Nice place to have a good plate of ramen

The food is great and the staff are on point.

It was surprisingly quiet for a Saturday afternoon. Great service and very friendly with the kids.

Food is amazing but I have to say BIG THANKS for SASHA! She was so friendly, attentive to our orders and everyone in the restaurant (it was rush time) but she kept smiling at the guests. I will definitely come back :)

Had a great time. Thank you Rose for your hospitality!

Nice and Friendly staff! I had Hoky with curry and rice was so yummy!

On my own, killing time until train, experience was friendly and tasty, and thank you for the free desert.....

Jack manager is very rude ,not deserve to be there

We (table of 4) visited for some much needed food and drinks on the 7th September. After waiting in the queue to be seated, we were welcomed and were served speedily and efficiently by Elisa. Food was great and drinks were so refreshing after a warm day in town. Even though it was so busy with people going to the theatre, everyone including us seemed to get the best service! Our questions about dietary preferences were managed well too! Thank you guys!

Delicious vegan options lovely staff

Jack manager is all rider miss behaviour and hi is not known respect

Manager Jack is very rude with everyone, even with food delivery driver facing issue about picking up order

Rude behaviour specially manager Jack he is very rude with costumer and delivery driver as well rubbish service and he is showing his attitude and treat like homeless very Ridiculous

The manager of this restaurant behaviour very rude for costumers and food delivery rider!! Please terminate this manager if any area manager read this review kindly contact me!

I had an extremely disappointing experience at Wagamama, and the manager's (JACK was the manager at that time ) rude behavior was the worst part. Instead of being welcoming, the manager was outright dismissive and disrespectful, not just to us but also to two delivery drivers waiting for orders. When I politely asked about our food, the manager snapped at us like we were a bother. Meanwhile, the way they treated the drivers was completely unacceptable—speaking to them in an unprofessional and condescending tone. It created a really tense, uncomfortable atmosphere. This is not the level of service I expect from Wagamama, and I won't be returning if this is how customers and others are treated. I also added photo of the staff and manager.

Jack manager there very rude with everyone… Never come again

The people who work there are sooo nice and to amazing people helped me with my other by the way thanks for the yummy veg teriyaki soba noodles

The food was fabulous plus Louiza who served me was fantastic as well.

Zero was very nice and very quick with my orders. Definitely the place to be when you're in the mood for great vegitarian asian food💁🏼‍♀️

One of the best Wagamama Japanese restaurants in London with superb location. Busy Resturant with fast and wonderful service. I tried almost all the dishes and at this location there’s consistently with perfect taste. I still love the chilli squid, so unique and yummy. Perfect juice with my salmon Yaki soba dish. All dishes are prepared with care and wonderful presentation. I would recommend the place @ this location 100%.

The food was delicious and the customer service was excellent.

Food was so awful and bland. What a waste of money. Service was mediocre and took 15 minutes just to get the bill. Only been here once before. Certainly won't be going back.

It gets too noisy. The food was good.

We came here for a birthday meal, and I have to say that it was very disappointing. I hadn't been to Wagamama since the lockdown, and I can't believe how much the standards, taste, and execution of the food have declined. I won't have another special occasion here.

I love this place, even if the ratio between service and quality is a little expensive. But if you want something different from the usual and fast wagamama is the place for you

I recently visited the Wagamama branch on Great Marlborough Street and, unfortunately, had a very disappointing experience compared to other branches I’ve been to. Firstly, there was a mix-up with our order. We received the wrong dish, and when we brought this to the manager’s attention, he simply stated that the waiter had made a mistake. However, he did not offer to replace the dish with the correct one, which was quite frustrating. Additionally, the service was extremely slow. We had to ask for water four times before it was finally brought to our table. This level of service is not what I have come to expect from Wagamama, as other branches usually provide prompt and attentive service. To top it off, the food quality was below par. The dishes lacked the usual freshness and flavor that Wagamama is known for. Overall, this visit was a letdown, and I hope the senior management takes steps to improve both the service and food quality at this location.

During my recent visit to Wagamama on Great Marlborough Street, London, I had the opportunity to try several dishes and experience their service firsthand. Starting with the donburi, the dish featured a delightful mix of grilled protein, vegetables, and steamed rice, all coated in a glossy teriyaki sauce. The balance of flavors was commendable, with the sweetness of the teriyaki perfectly complementing the savory undertones of the dish. The rice was cooked to perfection, absorbing the sauce well, while fresh vegetables added a pleasant crunch. The ramen bowl I chose was the chili variant. The broth was rich and flavorful, with just the right amount of heat to make it enjoyable without overwhelming the palate. The noodles were cooked to an ideal al dente texture. The addition of fresh vegetables, including spinach and bean sprouts, provided a nice contrast to the spicy broth. The soft-boiled egg added a creamy richness that rounded out the dish beautifully. For a refreshing accompaniment, I ordered the tropical juice, a vibrant blend of fresh fruits. The juice was a bright and invigorating mix of mango, apple, and orange, with a hint of passion fruit that added a subtle tartness. It was served chilled and was a perfect counterpoint to the warmth of the ramen and donburi dishes. In terms of service, the staff at Wagamama were attentive and efficient. Upon arrival, we were greeted warmly and promptly seated. The waiter was knowledgeable about the menu and offered helpful recommendations. Our orders were taken quickly, and the food arrived in a timely manner. The servers checked in periodically to ensure we had everything we needed without being intrusive. Overall, the service contributed positively to the dining experience, with the staff displaying a high level of professionalism and friendliness. The combination of well-prepared dishes and attentive service made for a pleasant dining experience at Wagamama on Great Marlborough Street.

We always like to eat at this restaurant at least once or twice in our visit to London or Gatwick airport.

The staff were lovely, but despite ordering and chasing up I never got my food and was sat there for almost 40 minutes. I was initially seated and I ordered, and turns out it never went through on the system - which would be fine, if somebody clocked it sooner. I asked about 20 mins in and was told it was ready and just coming, but it wasn't. I eventually said I had to leave as I had an appointment. The staff were very apologetic which I appreciated, but kind of a bummer that I was sat there like a lemon for so long.

This restaurant is conveniently located near Oxford Circus, the Lindon Palladium and the very many shops in the area. The service was fast, and the food was tasty.

Lovely branch of wagamamas. Excellent food, as always.

Came in yesterday and was served by George and Sara or Shara? (can’t remember how to spell it!!) she assisted in taking my order and ensured the food wasn’t brought all at once. Very friendly Kava was polite also!!!

Had a lovely meal with my friend as it was our driest time trying this restaurant we asked our waitress (Jaylin) for recommendations - they were banging! She was so polite and always stopped whatever she was doing to make sure we were ok and had everything. The girl at the door was very polite too! Had a lovely experience