Wagamama Great Marlborough Street in City of London, Westminster

Pasan was really kind thank you!

Hima was a lovely waitress, she was very helpful and friendly! Great service

Lovely service from Hima at Wagamama today. She had such a friendly vibe and all round good food and service. Thank you!!

Very nice, helpful staff especially Shiraz. Would recommend!

Attentive and spot on service from the staff, lovely food and wicked environment! I felt very comfortable 🍜🍜 Thank you so much for having me! 🍜

Had Hima as our server looked after us well even let me charge my phone saved my life great food and cocktails

It was a terrible and unusual experience from Wagamama. Since my kids love the Wagamama food we visit 15-20 times a year. The stuff was great and seated us quickly as soon as possible. But; Firstly, I had food poisoning from pad Thai chicken, had headache and diarrhoea 4-5 hours after the meal. I think the taste of food was also so different. Secondly, there was not any soap in the men’s room. One of the soap dispanser was missing and second one was empty. Thirdly, kids gutted because one of the chicken katsu in the table was almost half big then other. My kids always order same menu. Fourthly, soul club app did not allow my wife to pay splitted bill and we needed to wait and pay it remaining balance from terminal. Lastly, branch assistant manager promised to call me today and I received this email at the end of the day. No one called me all day. This is my first Wagamama complaint or feedback and I’m in shock with the experience journey so far.

was welcomed, staff were friendly. food was okay. HIMA was great! :)

Oana was amazing 👏 🤩 very welcome, and friendly, the food was delicious. Big thank you

Despite waiting in a queue the staff put their mates through ahead of us. We went elsewhere.

Twice I’ve been here (last time was a couple of years ago) and it’s always a bad experience. On this occasion, the ramen I had gave me bad stomach problems and constantly needing to go to the toilet. Shocking

A real gem of a great chain of restaurants. Very efficient welcome team, great table service by Vinay, nothing too much trouble. Food arrived quickly and well presented. Would def recommend.

Poor service, Manager was very rude . Food was not great and just warm . Drinks came very lates after main was served . Never again to this Wagamama will report the incident further.

Came for my birthday. Renu served us with great care and kindness!

I was served Pasan and Jay. Pasan provided exemplar service throughout my whole service. Jay on the other hand I witnessed raising his voice at some two young ladies, also using inappropriate towards his fellow staff. I don’t know if this is the norm here but I don’t expect such an environment when i am coming to eat. He was nice overall but I just think some things can be tweaked

I don’t know why but Wagamama has grown more and more EXPENSIVE! I used to really enjoy eating at Wagamama and remember the price of dishes were always very reasonable for fast but good quality dining. Now the prices have crept higher and higher, it’s priced as if I’m dining at a higher end restaurant where the pace and atmosphere would match the expense. But Wagamama isn’t that kind of restaurant. It never was. So why is it now charging so much. It’s almost a tenner just for a starter of chilli squid now!!! That used to be half that price. If you want a main and a starter and a drink you’re paying over £30 now, not £20 anymore, and you’re still in a fast dining space. Not a comfortable take your time place.

A restaurant with an atmosphere, the food is pleasant but not crazy; the service was nice, but due to the crowd of guests, they forgot about the ordered dishes. Despite receiving three dishes, they forgot about the fourth one. We waited another 15 minutes for them - this situation completely ruins the quality of service.

Had to chivvy a bit to get order taken as we had short time before theatre. Good fresh food in clean restaurant. Place is huge but feels intimate despite many tiles Longbridge and shared. They were good with children in family groups and find space for pushchairs. Also helpful with GF food

Brilliant team and the food was awesome

I was served by a lovely lady named Hima this evening she was very attentive and kind. Very quick service.

Lovely food and my waitress Hima was very polite, smiley and attentive!

Service was impeccable, Vinay was an amazing server and the food was really good and quick.

Amazing food and service! I would give our server Vinay 6 stars if I could!

Vinay was our server today and he was so helpful and friendly!! He sorted us out with the free gyoza soul club promotion and we had a lovely evening - would definitely recommend!!

ONE OF MY FAVORITE PLACES!!! this is where they "test" new dishes that you still (or never) find in other wagamamas and I loved EVERY DISH! the service is EXCELLENT! thousand points to the staff!!! Clelia and Fabiana TOP💙💙💙

Quite wagaful but also quite mamaful. Exactly as one expects 👌

Laxmi was so patient with us, there was a guy screaming all night. Thanks Laxmi

Very good service from Lakshmi.

Amazing food 🥰 Katsu chicken and 🍤starter! Absolutely delicious. Lovely service!

HORRIBLE EXPERIENCE We were the last customers, but after paying, we were forced to eat outside. I have this on video. Very disappointed, I hope this never happens again.

I enjoy visiting Wagamama, but my experience with the food can be hit or miss. Sometimes the dishes are fantastic, but other times they don't quite hit the mark. The service and atmosphere are consistently good, with friendly and attentive staff. However, the prices feel a bit high for a chain like Wagamama, and I think they should reconsider their pricing. If they can improve the consistency of the food and address the pricing, it would greatly enhance the overall experience.

The best Wagamama’s I’ve been to all thanks to George our waiter for our lunch service, he was incredibly attentive and polite and really knew how to talk to his customers, big love to George !

Had 1.) vegan tofu firecracker curry: bold + fiery. mangetout. peppers. onion. hot red chillies. a dome of white rice. sesame seeds. shichimi. lime (1,199 kcal) (6/10), not a proper dish tbh. 2.) vegan tofu hot pot: a korean inspired broth with tofu. soft + silky tteokbokki. butternut squash. mangetout. bok choi. kimchee. red onion. red chilli. chilli oil (572 kcal) (1/10) (would not recommend. Some veg tasted off and the tteokbokki is nothing like the type at Korean restaurants) 3.) vegan yaki soba yasai | mushroom with rice noodles: rice noodles cooked with mushrooms. peppers. beansprouts. white + spring onion. crispy fried onions. pickled ginger. sesame seeds (541 kcal) (got vegan version without egg). (7/10) (the most ok dish of the night, but portion size is tiny when choosing rice noodles compared to udon noodles). To be fair, I’ve had better experiences eating the curry rice or curry noodle here. Just got unlucky trying these dishes. Service & atmosphere is great.

the experience was amazing, the food was so quick as always and so yummy but the best part of this experience that made it stand out was the waiter. his name was george. i hope he sees this as he was the nicest, best, friendliest waiter i have ever had and i hope i have him again i will come back to this wagamama just to hopefully have him again. 5 STARS george thank you

The food wasn't bad but the service was terrible, asked for cutlery three times and received nothing. In addition, I was pressured to leave a tip even though the service was non-existent. Absolutely not recommended!

Found a hair in my dish. Not that this is such a big deal I guess. Trying to be a grown up about it. Can happen. But it’s more the reaction of the staff when I’ve mentioned it. The waitress asked me to put it on the side. And then asked me if I wanted a new plate … Wow. No apologies and you wouldn’t offer me a new plate straight away ? So weird … Then I was expecting a gesture at the end. Nothing. I was so over it I didn’t even argue the tip. Definitely should have asked for it to be removed. But I was so shocked by the sense of not caring at all that I just didn’t bother paid and left.

This might sound dramatic, but this is one of my favourite restaurants. After work, wanting some delicious comfort food I always come back to here! The open kitchen and general good vibes from the staff is very welcomed! Tonight, I was brought to the table by a really nice waiter and when ordering mentioned he was new, such a hospitality waiter and manger!

Was not the foood I used to have in a wagamama

Portion sizes have reduced so much now in Wags. Prices shot up though. I think I’ll give them a miss and check out the competition

I was very satisfied by my order. It was a bit full thus we have waited for the food to arrive, but it was very tasty. Here I have tried for the first time bao buns and I fell in love they were so tasty (I don't know how I lived util now without bao buns) I also had a salad with salmon which was good as well. Overall a nice experience and good food.

I waited for 45 minutes for my food and when I asked where it was, they apologised and said they hadn’t put the order through.

I’ve been a loyal Wagamama customer for over a decade, but sadly, they are no longer what they used to be. The new menu is a disappointment, especially the Pad Thai, which lacks the original flavor and quality. Portions have also decreased drastically—this was the first time I left Wagamama still feeling hungry. The service was mediocre, with my dish needing to be redone due to a miscommunication between staff members. It’s disappointing to say, but I won’t be returning.

We had the private dining hire. 1. Staff were fantastic and very attentive. 2. Food was amazing.

Yazmin was very helpful and kind. The food is always good. Good service and good vibes always. Katsu chicken is a must.

Good food, nice inside. Friendly staff.

The food was not what I was used to eating in a wagamama.

Drinks we ordered Large High Five & Tropicsl juice which was great. My son ordered Chicken Ramen which was okay nothing to shout about and I ordered for tantanmen beef which was totally tasteless. I would have been better off getting a packet of Ramen from the Chinese shop and added shredded beef which would have cost me less than £5. At around 8.30pm the place looked pretty empty and the waitress was a bit reluctant to give the corner table as she had to clean it. The waiter spilled the Ramen on the floor when he got to our table. Later another waitress very kindly offered us water towards the end of our meal.🤩 Just before making payment I trying to draw attention but they were too busy in a group chat😒

Excellent staff .. they just forgot my order

Great food as always! But this time our visit was made even better by top notch hospitality from Zaw. Thank you!

The food is great and the staff are on point.

Nice place to have a good plate of ramen

It was surprisingly quiet for a Saturday afternoon. Great service and very friendly with the kids.

Food is amazing but I have to say BIG THANKS for SASHA! She was so friendly, attentive to our orders and everyone in the restaurant (it was rush time) but she kept smiling at the guests. I will definitely come back :)

Had a great time. Thank you Rose for your hospitality!

Nice and Friendly staff! I had Hoky with curry and rice was so yummy!

On my own, killing time until train, experience was friendly and tasty, and thank you for the free desert.....

Jack manager is very rude ,not deserve to be there

We (table of 4) visited for some much needed food and drinks on the 7th September. After waiting in the queue to be seated, we were welcomed and were served speedily and efficiently by Elisa. Food was great and drinks were so refreshing after a warm day in town. Even though it was so busy with people going to the theatre, everyone including us seemed to get the best service! Our questions about dietary preferences were managed well too! Thank you guys!

Delicious vegan options lovely staff

Jack manager is all rider miss behaviour and hi is not known respect

The manager of this restaurant behaviour very rude for costumers and food delivery rider!! Please terminate this manager if any area manager read this review kindly contact me!

Rude behaviour specially manager Jack he is very rude with costumer and delivery driver as well rubbish service and he is showing his attitude and treat like homeless very Ridiculous

Manager Jack is very rude with everyone, even with food delivery driver facing issue about picking up order

I had an extremely disappointing experience at Wagamama, and the manager's (JACK was the manager at that time ) rude behavior was the worst part. Instead of being welcoming, the manager was outright dismissive and disrespectful, not just to us but also to two delivery drivers waiting for orders. When I politely asked about our food, the manager snapped at us like we were a bother. Meanwhile, the way they treated the drivers was completely unacceptable—speaking to them in an unprofessional and condescending tone. It created a really tense, uncomfortable atmosphere. This is not the level of service I expect from Wagamama, and I won't be returning if this is how customers and others are treated. I also added photo of the staff and manager.

Jack manager there very rude with everyone… Never come again

The people who work there are sooo nice and to amazing people helped me with my other by the way thanks for the yummy veg teriyaki soba noodles

The food was fabulous plus Louiza who served me was fantastic as well.

One of the best Wagamama Japanese restaurants in London with superb location. Busy Resturant with fast and wonderful service. I tried almost all the dishes and at this location there’s consistently with perfect taste. I still love the chilli squid, so unique and yummy. Perfect juice with my salmon Yaki soba dish. All dishes are prepared with care and wonderful presentation. I would recommend the place @ this location 100%.

Zero was very nice and very quick with my orders. Definitely the place to be when you're in the mood for great vegitarian asian food💁🏼‍♀️

The food was delicious and the customer service was excellent.

Food was so awful and bland. What a waste of money. Service was mediocre and took 15 minutes just to get the bill. Only been here once before. Certainly won't be going back.

It gets too noisy. The food was good.

I love this place, even if the ratio between service and quality is a little expensive. But if you want something different from the usual and fast wagamama is the place for you

We came here for a birthday meal, and I have to say that it was very disappointing. I hadn't been to Wagamama since the lockdown, and I can't believe how much the standards, taste, and execution of the food have declined. I won't have another special occasion here.

I recently visited the Wagamama branch on Great Marlborough Street and, unfortunately, had a very disappointing experience compared to other branches I’ve been to. Firstly, there was a mix-up with our order. We received the wrong dish, and when we brought this to the manager’s attention, he simply stated that the waiter had made a mistake. However, he did not offer to replace the dish with the correct one, which was quite frustrating. Additionally, the service was extremely slow. We had to ask for water four times before it was finally brought to our table. This level of service is not what I have come to expect from Wagamama, as other branches usually provide prompt and attentive service. To top it off, the food quality was below par. The dishes lacked the usual freshness and flavor that Wagamama is known for. Overall, this visit was a letdown, and I hope the senior management takes steps to improve both the service and food quality at this location.

During my recent visit to Wagamama on Great Marlborough Street, London, I had the opportunity to try several dishes and experience their service firsthand. Starting with the donburi, the dish featured a delightful mix of grilled protein, vegetables, and steamed rice, all coated in a glossy teriyaki sauce. The balance of flavors was commendable, with the sweetness of the teriyaki perfectly complementing the savory undertones of the dish. The rice was cooked to perfection, absorbing the sauce well, while fresh vegetables added a pleasant crunch. The ramen bowl I chose was the chili variant. The broth was rich and flavorful, with just the right amount of heat to make it enjoyable without overwhelming the palate. The noodles were cooked to an ideal al dente texture. The addition of fresh vegetables, including spinach and bean sprouts, provided a nice contrast to the spicy broth. The soft-boiled egg added a creamy richness that rounded out the dish beautifully. For a refreshing accompaniment, I ordered the tropical juice, a vibrant blend of fresh fruits. The juice was a bright and invigorating mix of mango, apple, and orange, with a hint of passion fruit that added a subtle tartness. It was served chilled and was a perfect counterpoint to the warmth of the ramen and donburi dishes. In terms of service, the staff at Wagamama were attentive and efficient. Upon arrival, we were greeted warmly and promptly seated. The waiter was knowledgeable about the menu and offered helpful recommendations. Our orders were taken quickly, and the food arrived in a timely manner. The servers checked in periodically to ensure we had everything we needed without being intrusive. Overall, the service contributed positively to the dining experience, with the staff displaying a high level of professionalism and friendliness. The combination of well-prepared dishes and attentive service made for a pleasant dining experience at Wagamama on Great Marlborough Street.

We always like to eat at this restaurant at least once or twice in our visit to London or Gatwick airport.

The staff were lovely, but despite ordering and chasing up I never got my food and was sat there for almost 40 minutes. I was initially seated and I ordered, and turns out it never went through on the system - which would be fine, if somebody clocked it sooner. I asked about 20 mins in and was told it was ready and just coming, but it wasn't. I eventually said I had to leave as I had an appointment. The staff were very apologetic which I appreciated, but kind of a bummer that I was sat there like a lemon for so long.

This restaurant is conveniently located near Oxford Circus, the Lindon Palladium and the very many shops in the area. The service was fast, and the food was tasty.

Lovely branch of wagamamas. Excellent food, as always.

Came in yesterday and was served by George and Sara or Shara? (can’t remember how to spell it!!) she assisted in taking my order and ensured the food wasn’t brought all at once. Very friendly Kava was polite also!!!

Haven’t been back for many many years. Food was horrible. The sauces were not authentic, the quality of meats and noodles were poor. Chicken was overcooked, gyoza was lukewarm and the dipping sauce was sour but not sweet enough. Nothing tasted right.

Had a lovely meal with my friend as it was our driest time trying this restaurant we asked our waitress (Jaylin) for recommendations - they were banging! She was so polite and always stopped whatever she was doing to make sure we were ok and had everything. The girl at the door was very polite too! Had a lovely experience

It is always a good option for price, quality and speed

Great food my fav Wagamama to go to and Zaw was great very attentive and kind. Great vegan option

shara was an amzing server for me and my family today, the food was amazing and filled us up completely. definately recomend for anyone in england.

Avoid like the plague if you have allergies! Not very busy but I sat for long enough waiting for a server to wonder whether I'd misheard about someone coming to take my order and Googled whether I needed to go to the counter to order. Eventually the table next to me managed to flag someone down, and he sat on my table while he took their payment. He realised I hadn't ordered so offered to take my order. I explained that I have complex allergies and asked whether this would be okay and was cheerfully told yes, no problem. He took my drink order and got confused when I asked about what was in one of the dishes. I asked whether the recipe had changed in the last couple of years, as I've been to Wagamama before but not for a while following a bad experience. He confirmed that it had changed, so I asked him to cancel my drink order as I wanted to leave. By the time I'd got my book in my bag I had a manager and the drink I'd asked not to have. The manager cheerfully explained that they only cater to the fourteen main allergens and therefore couldn't advise on anything else. He seemed genuinely surprised that I still wanted to leave, and was still trying to take my food order as I paid for the drink that I had asked not to have and wouldn't be drinking. I walked out fuming, £5 worse off, as he continued to smile at me as though I'd enjoyed my meal. Never, ever again.

Really liked the thai chilli margaritas and the warm, friendly customer service from Laxmi. Thanks for suggesting the chicken coconut kare, was a fab suggestion!

Yummy Asian food, comfortable ambience and even colour pencils and paper for children. I would come back here for a meal again if I swing by Hamleys

Our server Vinay was incredibly friendly and attentive throughout our meal!!

Jayleen our waitress was super friendly and explained everything to us! We had a lot of questions but she answered them in a polite and proactive way. Served our food always with a smile, the service always makes a restaurant way more enjoyable!!!! Thank you jayleen !!

I always have a great meal at Wagamamas, but my experience was made really special because of Hope. She was really attentive, took great care of us when there was a mix-up in the kitchen and even realised when I accidentally left my umbrella! Thank you Hope!

Worst Wagamama food I have ever eaten! Way too salty - from miso to salad dressing all the meals were overly salty. Love Wagamama, hated this specific restaurant.

Went not realising it is their test kitchen but the food was delicious (better than my local Wagamama) and the staff were really friendly, will definitely go back

Had to wait in queue for 15-20 minutes on a Friday night to get served with the worst pad thai that I ever had in my life. How did wagamama get it so wrong?

Satisfied. Worth the price. Foods are absolutely lush. The servings are good for two (for me personally 😉) Because I cannot tolerate spicy, I made my food personalize and still it’s perfect. I will definitely come back. It was a good experience ☺️ Staffs are so good too.

Went there for lunch, I was quickly seated at the front window but it took 10+ minutes for a waitress to pass by so I could order. The lady next to me waited about 15 minutes?! The place was mostly empty so I would encourage the person placing people to speak to the person taking orders, to ensure good service… Chicken pad thai and a beer, the food was good. The place would easily get another star in a blink of an eye with proper service. The chefs appear friendly and the open kitchen is nice to see.

Amazing food, amazing time. Exceptional service from Oana who was very knowledgeable about the menu! Very handy with my dietary requirements :)

Delicious 🥹 See you again :) @jonathanviatge

Food tastes so average but is rather expensive. The service was very weak, a lot of things were mixed up and brought at random times, but the forgotten items were on the house, so a plus point. The ambience was still rather too loud and not that comfortable.