Itsu in City of London, Westminster

Great team, always very friendly and helpful, food is always delicious.

Visited this site ,was great experience. Lovely Edita helped me with the order. Fantastic service.

Very nice place (go there every week). Personnel is welcoming (especially Breeze!)

This was honestly pretty good. I really sad that they don't have these in the states. I got the packaged sushi and my wife got a rice bowl. Plenty of fresh food for both of us.

Very nice and fresh food and excellent service

Fresh sushi, good service especially Breeze.

Very clean and well stocked. As always delicious and healthy food on the go.

Food is very tasty and store was very neat and clean I loved it.

I went to order some food with a friend and we were served accordingly aswell as asked us really good questions regarding our needs.

The staff working her were extremely helpful and restocked the products as soon as it got over which I really appreciate and the food was great and served hot then sushi was fresh and tasty I would highly recommend place this to my friends and family

Given overall 5 stars not because of only food, but mainly from staff's service.

thank you, very good service:)

Located in a busy area, the restaurant offers a good variety of sushi. The customer service is great, and there's a friendly atmosphere even when it's busy!

Good food and excellent staff. I always send them my office lunch list, and they make everything ready for the time I reques. Excellent customer service? Dani

The foods were very good as always. Plus, this Itsu store was very clean and the lady wearing team leader shirt at the till was very helpful and nice. Highly recommend!

Thank you Lidia for a great service! The food is delicious, the restaurant is clean and the service is outstanding. I enjoyed the visit a lot!

Great service, especially from breeze...thanks

Very nice place for lunch and the manager Lilly is a great warm person seems to recognise me each time I visit

Very good quality sushi! Special thank you to Lidia! ☺️

1. "Great variety and freshness at Itsu. Loved their sushi rolls, especially the salmon avocado roll!" 2. "Quick service and tasty sushi at Itsu. Perfect spot for a lunch break." 3. "Itsu never disappoints! Fresh ingredients and unique flavors make their sushi a go-to choice." 4. "Sushi lovers, rejoice! Itsu offers delicious options at reasonable prices. Try the crispy tuna rolls!" 5. "Fantastic sushi experience at Itsu. The ambiance is cozy, and the sushi is top-notch."

Breeze is always so lovely and helpful and a joy each time I visit. A real asset to itsu xxx

Very tasty and above all healthy food. All dishes, whether vegan, vegetarian or with meat, are super tasty and the price is completely reasonable for London standards. We had 2 starters, 2 mains and 2 teas for £33.

I love the food here and this particular itsu the staff are really friendly! Very clean and lots of spaces to sit. I’ll be back soon!

I left a review earlier in the year after an unpleasant customer service experience. I haven't been back as of yet, however head office handled the complaint very well. I've since eaten in a few other ITSU's and was happy with food (as I usually am).

Calm atmosphere in busy city area, yet in the heart of city.

Just wanted to mention exceptional service from team leader Stefano , he was very helpful with my allergy requirements and helped me pick out a meal 👍 made me feel very welcome

Everything is very fresh and good. Unfortunately there is a lot of disposable packaging (including cutlery), which is a real shame. Be careful, if you eat inside the prices are increased. It's still very cheap. The portions are correct, there is a large choice of cold or hot dishes and everything is very quick. Ideal when you don't have much time but want to avoid the simple sandwich.

Restaurant is very clean and tidy, I came on a Friday so it wasn’t as busy compared to other days. I got an Itsu classic (omega-3 rich sashimi grade Atlantic salmon nigiri, large prawn sushi with kewpie & chives, California rolls, salmon maki, baby avo rolls). The salmon is very fresh and I enjoyed every bite. Great place to consider for healthy quick lunch.

I would give this 0 if I could for the food which was disgusting and expensive (noodle and rice bowl).

Ordered several platters. Asked for promotional miso soup after payment... Absolutely appauling behaviour by the manager. Rude and patrionising. Ruined our experienced. Far batter places to go if you work im Cheapside. Avoid.

I've always bought food from quite regularly until 3 months ago when after making a purchase and updating my purchase on the Itsu app the app failed to update itself with my extra stamp in the form of a credit. The staff at the time advised me to contact the customer service team. I did email the customer service team, PR team and all the other teams on the same day explaining what happened. Till today I haven't received a reply back from any of the Senior customer service staff at Itsu with an explanation, apology for being inconvenienced in not getting compensated with a stamp on my App's profile. Considering that I'm a regular customer I found Itsu's non-response indifferent and lacking class as they failed in fulfilling their obligations in meeting their agreement with their customer. I really disappointed with their response and hope should they read my review they'll come to a swift resolution considering I've been waiting patiently for a response on my experience above..

Awesome food with a polite service, overall experience was great!

The ambience is really good Food is super tasty and the staff is so friendly

The best place to have salmon sushi would definitely pay a visit once again.

One of my friend suggested to try this, it turned out to be a amazing experience. Thanks to Manisha for suggesting this wonderful place.

food is so delicious and one must try

Great atmosphere and good quality food.

It's not as expected ..but its OK for a quick meal..

First time having Japanese and i love it

I had some Thai noodles today I love the food and quality definitely a 5 star place

It was the first time with my wife and it was really amazing! I saw the hard work reflected in the each bite. The best sushi in London! The Manager woman was so nice and the Manager man also came to say hellou because we are spanish like him :D. Super friendly staff and incredible service orientation.

We had a great service from the team even near to closing times... Thanks to its cheapside

Hot food was amazing and the service was unbelievably fast 😊

great atmosphere and very friendly staff. Affordable good quality food.

take it or sit down and eat. it has great staff.

Friendly staff and great food 👌🏻

Great 👍 place for a quick bite.

Friendly staff and great food. Very affordable.

Great ambience and great service for the price you spend in central London

Very fast service. Great ingredients

Portions a bit small,bowls were half empty.Staff polite & helpful.

I persuaded my friends to come in here and they were pleasantly surprised by the quality and portions of the hot food. I had my usual salmon selection which was very nice although as with everything the price has gone up. The quality is very nice though.

Good taste for an Asian in London

Food fast and tasty, empty restaurant

Food is pretty good for the price in central London, but it's fast food of course so not traditional.

Good quick sushi meal that satisfied two teenage boys! Helpful staff as well!

Really, really great food. I had the Korean odon noodle bowl and the Ava ago roll. Both tasted amazing and were fresh. Service was quick and the location is very clean.

good service, a place to sit and eat in peace in a busy place

Service was quick but some food are hit and miss. It depends on what you order, some can be really good but at times it can be over seasoned. It has variety of healthy food to offer but not so fresh at times. Overall it's a decent sushi restaurant.

This ITSU is located in the busy area. People from nearest offices and tourists are the main customers. Good variety of sushi, salmon sashimi, gyoza, salads. That serve bao bans, hot rice and noodles, miso, etc. A hot tea is available. You can seat inside or outside. We ordered different noodles, had some rolls, a green tea and miso. It was good, hot, fresh. We liked this funny spoon&fork:) The only thing I don’t like, tables were dirty, crumps, sticky spots from sauce and bins were overfilled with garbage.

Great service and great food, staff very attentive

One of the best Japanese restaurants Chain I ever eaten , great atmosphere, delicious food , very attentive servers and great location .I will definitely be back and recommend to friends.

Food is great, but staff is pretty clueless & rude. They charged me for the wrong item and took them 15 minutes to sort it out, acting like it was my fault.

Always a good quick stop. On this occasion not much available

It's ok, quite the expensive and a bit soulless, but the guy who works there is always friendly

Worst sushi I have ever had. Came here for the rating being above 4star. What i saw is cheaply made ready sushi plates in the refrigerator. I belief chef has close their eyes and made a roll, as neither dragon roll, nor California roll that I had tasted anything closer. Waste of money and health..!!

Never visited an itsu before. Great place. Clean. Staff very efficient. Great food, that is healthy and at a great price

The food at itsu is consistent which is great, but the staff at the Cheapside branch are kinda miserable and also stingy with the wasabi and ginger sachets, why?! (Esp when lunch costs £6.50-£8.00+ )

We ordered quite a lot, it all came together, the lighter bites were cold. Tables were messy, couldn't be bothered to complain as they seemed too busy. The main choices were warm but very poor. You would expect a new opening store to make more effort. Will never ever visit an Itsu again

The restaurant is pretty nice and the food tastes wonderful but I found a piece of latex glove in my chicken udon it might as well have been called a chicken glovdon lol. They hastily replaced it and apologised. we then enquired about three tap waters but OH NO! They provided us with one (good job we are related and shared the small cup-full)…Itsu restaurant lol more like itsa glove in ma soup lol.

Service was quick, food was fine. Nothing to make it stand out from any other itsu in London.

While I know Itsu is a chain so might review might not be specifically for this place, but I fell like they dropped in terms of taste. Their soups used to be more pungent but now everything is just bland.

Food is meh, exp naive, and service lackluster. Not worth it tbh.

그래도 비싸지만 런던에서 그나마 싸게 점심을 해결할 수 있다.

This particular one in Bank I suggest you visit after 18:00 when all gets quite and u can find a seat with a pretty decent view. The food always free ,good choice even at that time. No need to line in a que and services is good.

Sale (50%off) before 30m closing hours. Good deal!

My preferred fast food in London.

Over priced, not much flavour in the food.

Nice food and got a spot to sit down on a cold day

Value for money sushi. 50% discount 30min before closing

I bought on sale and is the best quality for the price that i pay

Food healthy some sushi taster than others xx

Really good food but lil pricey

Okay Japanese food, the sushi is nice

Visité Itsu hoy y estaba teniendo problemas con mi Apple Pay. El gerente, Ricco fue extremadamente servicial y paciente. Brillante servicio al cliente de él y la mujer que me estaba sirviendo.

Really nice food, reliable quality, friendly and efficient staff.

It does the trick, reasonably healthy food at light speed.

Una selección bastante buena de sushi y bocadillos preenvasados como edamame, artículos que sufren un poco de ser preempacados y refrigerados. Algunos artículos hechos a pedido.

Not great not bad. I went almost at closing time and they had this offer, 50% off 30 minutes before closing. I tried the gyozas and a salmon poke. Both were good for the price payed. At full price I'd think about getting it. Service was quick, good and the restaurant was clean. It has a somehow fresh style which I did like. There was something spicy on my food and it was not described as so. Multiple locations across London.

It's a nice place to eat however limited menu options in the Evening

Pretty standard stuff, well standard for central London, you know what you're getting but it is expensive. Tasty enough, but not good enough to merit those prices.

Music to loud and toilet closed too long , but staff very friendly and polit

Para cambiar en la oferta pobre de comer a mediodía en Londres, pero asiático de batalla

Itsu has a lot of choice for cold and hot dishes. You can eat sushi, wraps, poke bowls, salads, soup, hot pot and gyoza’s. Lots of options and also for vegetarians and vegans. I loved the vegan salad

Really fresh salmon and great smoothie and healthy options. The sashimi was 4.99. smoothies are on the shelf you pick it up and they blend it for you

We popped in one afternoon to get a mix of sushi and healthy vegetables. Reasonably good prices for the City.

Itsu do some very nice food but their use of plastic is quite horrifying. I got this snap recently of the Brocolli which couple in a plastic case, with a plastic pot and napkin.. I appreciate that their business is built on healthy well presented food. But surely these large companies need to behave much more responsibly? The sheer waste here is dreadful.

The sushi here is perfectly nice, but it doesn’t taste particularly fresh and seems a bit overpriced for what you get.

Cool place with tasty and intresting food.

I WOULD DO NOT USE ANYMORE COULD NOT GIVE ZERO STARS AS SYSTEM ALLOWS ONLY MIN OF 1 STAR. I Was realy into itsu at this store but portions got realy small and when I asked the manager he lied and said they had not changed. I dont use anymore there are many cheaper options and most of the other stores are same and dont care for customers and are a bit grubby