Wagamama in Crawley

Food was great! The waitress Akhila was super friendly and gave us some good recommendations!

Great meal, quick and friendly service from Ivett

I have to be honest, the food was pretty bland and wasn't warm enough. Can't fault the service staff though. Very hard working and quick service.

Came in for a quick bite before our flight and was served by the lovely ashleigh. who was really friendly and gave great service

We came in for breakfast and we were served by the friendly waitress Ashley who gave great service and a great start to our holiday

Great service and food as always. Ivett was brilliant, very efficient, polite and welcoming, 5 star service.

Great food and service from Lauri

Super quick in and out within an hour. Ivett took great care of me for my solo meal. Thanks to the whole team for a lovely experience!

Thanks to Betti for looking after me!

Amazing food and service especially from Lvett

A wonderful pre flight meal, tasty and came on time, and wonderful service by Ivett.

One doesn’t normally expect top notch food and service from airport restaurants, so this was a very pleasant surprise. I had a delicious meal that arrived in good time, and the waiters were all terrific. My server, Lauri, was particularly talented - extremely professional, warm and polite. Keep up the great work! Will definitely come back the next time I’m at Gatwick.

Food is really meh (also given the price) but the staff is very attentive and quick.

I had a super yummy vegan lunch while waiting for my flight and my waitress Zaima was super nice and friendly! Her drink recommendation, a midori biru (yusu + Asahi beer) was a triumph!! Thanks Zaima and the team for a great meal experience today ☺️

We had a really good experience today.Me and my wife came for breakfast because we were told there's gluten free options. Joanna took the time to explain us the menu and made sure everything suits our requirements. We did enjoy the food and the service we received. We totally recommend it

Great customer service from nick. Really patient and helpful with helping me order.

I love wagammammas. I didnt have time to stop here and get food as I had a flight to catch but the food here is great. I bought a wrap from Pret as it is easier to carry than noodles. Saying that, I ended up eating the wrap I bought at pret before getting on the plane and got another one in a pret near the boarding gate.

Great Service and excellent vegan food, would definitely come back! Ivett, my Server, was very nice and I had a great time before flying back home ^^

Alfie is great and warm in taking care of our order and making sure we had everything we needed. And helpful to find our gate too.

Lovely service, great with taking things off food.

Sara was very attentide and pleasant.

relaxed and quick before my flight, my server zaima was so lovely

Abbie was the best server, very helpful

Was served by Zaima, was travelling on my own, Zaima made me feel so comfortable and relaxed.

we had Hailie as our server and she was so lovely and gave amazing service!

Perfect service, wonderful staff, brilliant food, amazing cocktails. I can't recommend enough!! 10 stars!! Two servers, only got Betty name but they were both superb!!!!

It was very good, fast and our waitress Unnati was very pleasant and polite

Lovely meal for one in Wagamama and served by Shayna. Thank you for looking after me and chatting 😊

Very lovely staff and very helpful especially with my son’s nut allergy they made sure he was very well looked after thank you so much to Ana & viliana who served us today

Nice food and attentive good staff. Better than most airport eating experiences.

we had a great experience before our flight - shayna and lisandra were super lovely even though it was very early in the morning.. thanks so much to the whole team! <3

Today I visited wagamama gatwick North, and I was amazed with the great service provided by Milena (I hope I spelt it correctly). She was very friendly and took enough time to answer all of our questions and recommend the tastiest Asian dishes we have ever tried ! We will definitely come back for another portion of delicious food and great service!

Had the best breakfast I’ve had at Wagamama in a long time. Thank you to I think his name was chef john and the beautiful girls at the front for their amazing service. Unfortunate I can only come here when I am travelling.

Food was quick and tasty. All the staff I interacted with were very friendly.

Every time I travel from Gatwick, Wagamama is a must. Food and service are always top! Well done

We had a taste pancakes this morning before our flight ✈️ what a great way to start our holidays 😀

The food was amazing. We had pancakes with ice cream. They where fluffy and tasty. Really recommended.

Lovely breakfast. The pancakes with ice-cream and the acai bowl was what needed before the flight. Amy and Ashley were amazing 👏.

Always has great vegan options and great quality food.

Great Breakfast here before my flight today, was served by Amy who was helpful as i was torn between dishes, she guided to me to choosing the pancakes and i’m so glad she did.

Felt and actually found hard shards of bony cartilage in the duck bao bun and all the manager could say was that the menu said that it was supposed to be expected. She really didn't care that it could have caused someone to choke or another person to be impaled and incapacitated.

The food was good and every single member of staff were so friendly and nice we had Lisandra serve us and she was great.

Just had a lovely breakfast at wagamamas left to board plane & realised I had left my iPad behind - a lovely lady who worked there (wish I had got her name) ran to return it to me just as we were about board - going out of her way so kind of her - put my faith back in humanity. Thank you so much!!! 🙏

Alfie was very polite, efficient and helpful. He helped us have a great start to our busy morning. The manager in there (woman not sure her name) always takes my allergies really seriously without being condescending which I appreciate. We love Wagamama for breakfast for early flights, as they’re super quick and we always have good service here.

Thank you Alfie for bringing my breakfast with a smile.

I had the misfortune of visiting Wagamama recently, and I genuinely wish I hadn’t. First, I made the mistake of ordering a juice—£7.50 for a lukewarm, sad excuse for a drink that tasted like it had been sitting out all morning. No ice, no freshness, just disappointment in a glass. Then came the so-called breakfast. Cold, bland, and utterly vile. I don’t know how they managed to ruin something so simple, but they did. It tasted like it had been cooked hours ago and left to die on the plate. For the price they charge, I expected something at least edible, but Wagamama somehow managed to fail at even the basics. Never again.

The first time I visited Wagamama in Gatwick airport in north side airport on 1st Feb 2025 and had a very bad experience with the food as I found the insect in my food after I ate all of my prawns side and saw in gravy topping with insect and I showed the same to the server and he took the food to the manager and he said someone will come and attend me but till I finish my ramen menu no one came and attended me on this case and it’s n serious issue of food finding with insect and it’s food and safety issue need to be raised to the food safety officer as the restaurant people just ignored me and ask me to pay for food as I ate my food and she said she will offer me a drink instead of not charging me for the food I ate with insect the manager lady who spoke to me is so rudely attended me… I will never visit the restaurant again and will sure report to the food safety officer regarding this with photo.She is not concerned about the food safety but she is concerned about offering the drink to me

Jamie was lovely! Amazing food and the omelette was so so nice I’d never had it before :)

Incredible breakfast with a great view. My waiter Jamie provided smooth, friendly and fast service. Spot on.

Attended Wagamamas Gatwick North last Tuesday, service was completely shocking. Had to ask four times for some tap water and people who arrived after us were getting their food first. After waiting a while a member of staff told us they had delivered our food to the wrong table. We had to wait an additional amount of time and made us late to boarding our plane. The server name I have on my receipt is Anta, and if this was the lady who was serving us she made a patronising comment to me and my sister and was the one I had to ask four times for some water. Really disappointing, Wagamama’s is normally my go to but this experience has put me off. I wasn’t going to write a negative complaint as one of the staff at Gatwick ended up giving us a discount as the food got delivered to the wrong table, however as I woke up the following day with another charge to my account. Despite begin in contact with Customer Service and emailing last Wednesday there has been no response. Honestly a really disappointing experience and to be charged twice is beyond frustrating.

Long queue to sit down but moved fairly efficiently. Sat down and had my order taken quickly. Delicious food as always, nice quick meal before my flight.

Ummati our waitress was really helpful and friendly. Delicious Japanese vegi omelette but would have been better without the mayonaise

Food is great, service perfect and the manager (Francesco) is brilliant!! Thank you Francesco 🙏🙏🙏

Excellent fast service. Perfect pint poured by Ashley. Delicious ramen

My favourite is the Tantamen ramen, but this one had no favour to it. Sorry :(

My favorite channel in England! Very very good, very fast service (eaten in less than an hour!)!! Well a little expensive but it’s London…

I was served by Shayna today and she was lovely, I was on my own and she made me feel very comfortable, lovely food great staff

Kaira and other staff was so helpful great customers service

Service was brilliant my waitress Shayna looked after me and the rest of the staff were brillaint. Food was quick and tasty overall a great experience

We love Wagamama, superb food, great atmosphere & excellent service. A very big thank you to Zaima who has looked after us on our last 2 visits. So incredibly professional and kind. What a great person to have on your team 👋👍💋. It is so nice when you have had a very stressful day, we were doing a day trip from Málaga to London 3 hour delay on way out and a 5 hour delay back. But we went along to Wagamama to cheer ourselves up and we certainly did,was served by Zaima again so we knew we were in good hands and had a very happy 3 hours there. Had fantastic food & wine and love that the sauvignon blanc s now served in new cardboard packaging. Thank you for your wonderful food and having someone like Zaima to look after us. 💋👍👋🥳💪😍❤️🇬🇧 See you all soon again xxx

Abitha was very helpful and welcoming. Definitely recommend

Jamie served us and he made our day. Great and efficient and helped is

We had a great meal at Wagamamas. Ricardo the barman was very welcoming and accommodating, he made our experience extra special. Thanks Ricardo!

Great food and great service from Jamie. Top man !!

Update: bad service. I ate my meal and all was fine. I just paid on card. Later, I found out my flight was cancelled and due to getting a flight tomorrow, I realised I could get my meal expensed as ordered after the cancellation so needed to get a receipt. I went back to the restaurant - granted it was near closing but there were still customers inside eating. I stood at the entrance for about 2 mins - staff saw me but just ignored me. I then went to the bar and the 2 staff members saw me, turned their backs to me and continued talking to each other for at least another 2 mins. When they finally turned around and I was still there, they spoke to me - I assume they had hoped that I would've got the memo and left without a word, NOPE lol. They then beckoned who I assume is the manager to deal with it (man, 30-40, asian) who was being very abrupt and almost rude to me as I didn't know the table number. I took him to where I had been sat and I saw the waitress who had served me, she came over and he was instructing her on closing down the restaurant - just when they finished talking, I went to say that she had served me so would be able to find the entry quicker, and he snapped at me "I'll lead on this." Sorry, I didn't realise I worked for you. I was trying to help lol He then was at the til, and kept saying "what was the amount? What was the amount? I need the exact amount or this will be very difficult", this was even after the waitress had said it was £19. I was trying to get the transaction up on my phone but the banking app was slow, and he just seemed annoyed and kept rushing me. Very odd behaviour to be honest, as was treating me like I'd committed a cardinal sin. Like, I get it's annoying I didn't know the table number or amount off the top of my head but looking on a til and clicking a few buttons isn't that taxing. The man needs a holiday as he's clearly stressed and can't wait 30 seconds for an app to load without pulling his hair out. "I'll lead on this", mate, I'll lead your bad attitude to the bin. Original: Busy but they got me in. They ran out of a lot of veggie items so had to change my choice from firecracker curry to veg katsu. Food as expected- tasty and decent portion. Not loving the fact they push you to download an app to pay, you can pay normally though and not tip if you dont want to! Services was fine.

The food was average and I had a chicken noodle ramen which had delicious noodles but the chicken was a bit dry for my liking. I went there at 7 o’clock to have breakfast and it was empty.

Lovely service! Felt taken care of and at ease the whole time I was there :) especially Nayah thank you so much! Super professional, received everything I wished for, got a take away box for the leftovers and loved the comfortable atmosphere.

Great food and service from shayna was very nice

On one hand, Jamie and the rest of the staff are lovely. Service was grand and even with a full house and loads of things going on, they took the time to give me a stellar service. I think their app to pay is fairly new so I'd recommend paying AFTER downloading the app and creating an account, not through the web platform, if you want to collect points and claim rewards, the process is not 100% ironed out yet. The food was really good for the price and speed, so I wouldn't think twice, just seat and enjoy

Our waitress, Anta made the experience smooth and delightful—great energy to start our trip off the right good way. Good vibes only

We’ve been here many times, and will be coming back for sure, but today’s service was surprisingly very attentive and top notch. Thank you and keep it up 🙏

Helpful and flexible for flights! Vegan options look delicious and Jamie and Ann helped us with a smile

Today, as I am flying from Gatwick airport, my wife and I decided to have lunch at the airport. We departed from tje North Terminal where we found Wagamama, a restaurant I have never tried before as I am not too keen on Asian food. How wrong I was. I must say that my experience there has been more than excellent. As soon as I put a foot inside the restaurant, customer service has been incredible. Sitting at my table, service was quite cordial and polite. The lady who assisted us, always showed a smile on her face that made us feel comfortable. Well, what about food? Food was delicious, tasty and we were served just a few minutes after we placed our order. I tried chicken Katsu while my wife chose Ebi Katsu. A great choice for both of us. For dessert we fell in love with their cheesecake. In conclusion, a great experience from the beginning to the end. I absolutely recommend it when you are flying from the North Terminal of Gatwick Airport.

Speed of service is absolutely atrocious.

Genuinely the worst excuse of "Asian" food I've ever had. Worst food I've ever had at an airport actually. On the 21st of April 2023 (yes, last year) I ordered steamed banh bao, and the bun came soggy yet crumbling apart before I could get a proper bite. Seriously so flavorless I wouldn't give it to my cats. The staff were chill when I complained about it (mind you it was so bad it was inedible), and then went to consult their manager. The manager was a royal a-hole. I told him nicely that I'd like a replacement or for them to erase the bao from my tab. He immediately starts to argue, asked me what the issue with my food was because he claimed "all the food here is made fresh so I don't understand your problem". I told him very clearly that I (a mixed Vietnamese woman btw) can clearly tell the difference between a mass produced deep frozen flavorless bao that was practically just reheated over steam without second thought about the quality of food they are serving, and an actual fresh banh bao. I didn't want to argue because my trip was already ruined by my phone being stolen in London, so I didn't get angry despite the manager raising his voice at me and making quite a scene in front of the other customers. And again, the staff were incredibly sweet to me and my friend whom I traveled with. The manager is completely at fault here. Oh, and the bar was pretty nice lol. Just don't dine there and you're set.

We were there before 4 other tables. We were served after them. The staff seemed confused and appeared not to know what they were doing. There were mistakes in our order. This is the first Wagamama that has been so poorly managed.

The food was ok , the service was ok ! After taking the 15% service charge off our bill ( as we were going to leave cash ) the waitress became very stroppy !! Really poor show !

Alex was fantastic, great service with a smile

Been away from home for a week hence craved for a ramen. Wagamama was a long awaited craving... Ordered the Thai beef salad (5/5) and a pork belly ramen (3/5). I am taking my time to break down why I was disappointed with the ramen: (1) The noodles are uncooked (2) The broth was most definitely "not Japanese" (3) Otherwise pork belly, the egg, and the vegs are well made. Oh, one more thing, if you are in a rush this is not to place to come.

The service was exceptional! We were served by a lovely lady with pink hair who was incredibly sweet and helpful throughout. The food arrived insanely quickly, and everything was delicious. Highly recommend for both the amazing service and speedy experience!

Expensive, food was not great either. Won't be using again.

Very friendly, professional and quick service from Ana and Ionna , delicious breakfast. We will definitely come back Highly recommend that place

You served a sub standard version of Yaki Udan and yet charged me.more than what Wagamama East Croydon served. Yaki Udan they served had prawns, good BBQ chicken and tasted fantastic. You served noodles with lots of oil, no prawns and chicken was bad.

Worst gyoza I've tried in my life. It's not even meat inside but some stinky mushy paste. I've seen dog food that looks more inviting.

Quick service and enjoyed dinner before an overnight flight. Thanks to Milena and Jamie

Thank you for your amazing service Jamie 👏🏾👏🏾👏🏾👏🏾👏🏾

As requested, our waitress Emma was great

Jamie -great customer service 🙌🏾🙌🏾🙌🏾

The service and food was incredible. Our hostess Shayna in particular took special care of our son and niece to ensure we could have a lovely meal

We arrived to have dinner and we were atendid directly, and Shayna took our order and she was really kind, friendly and sweet. Great service!!!!

The food was amazing and all the team members especially Francesco was very helpful and welcoming.

Stopped for a family pre-flight meal. Food was great, served quickly by the lovely Shayna. Would recommend

Visited towards the end of October 2024. Been to this branch at the airport many times previously and always received good service and food. The lady responsible for seating diners was extremely slow and quite rude to a gentlemen stood to the side of me. She took issue to the fact that he was stood next to me and not behind me. Absolutely no need for this type of pedantry. After being seated, I was told that my waiter was Ash and that she would be with me shortly. 5 minutes went by so I asked a member of staff walking by if they could take my order. She advised that she would advise my waiter who never turned up. 5 minutes later I got up to leave and spoke to the manger advising him that I'd been seated for 10 minutes and no one had come to take my order. I told him that I had seen his members of staff standing around talking while customers were waiting to be served and tables needed clearing. To the manager's credit, he apologised profusely and offered to take my order immediately but I declined as I knew that if the table service was this slow it would likely be compounded and I don't want to worry about being late for my flight. I love Wagamama food but will not be visiting this branch again.

Lovely atmosphere despite being in a busy airport terminal. Food was fresh and delicious, staff super helpful with great communication and service. Teriyaki soba and the hot honey chicken were stand outs!

Dan has excellent customer service was very helpful and kind

Flight was delayed and this meal was perfect. Our server Jamie was very helpful and friendly 😊

I would give the service more than 5 stars but I can’t. Thank you Ashley, you have started our holiday amazingly! 😊

Great fresh food before our flight. Really prompt and friendly service from Shayna and the team.

Shayna was fantastically helpfully. She is an amazing human being and was so welcoming to me. I felt well attended to by Shayna and the world would be a better place if there were more Shaynas in it.

I fly in and out of Gatwick more frequently than I'd like these days but I must say wagamama's food and staff have made it easier. Variety, quality and taste excel. Even had a real medical emergency and Jamie came to the rescue! I am incredibly grateful and will keep stopping by.