Costa Coffee in Crawley

None of the plug sockets were working, couldn't find one to charge my phone while having breakfast after a long flight. The lady at the till was not helpful at all. Disappointing.

Just Disgusting coffee Got stolen

Very convenient for a a drink and food before leaving the

Arrived here at 0300 am. Staff was quick to serve. Good variety of drinks and food on menu. Ample sitting. However, sitting space is used as waiting area by a lot of customers. Tables aren’t cleared for long and so you have to clear the tables yourself to sit down. Inner seats have charging plugs under the seats, leading them to be hogged for long. The seats in the periphery don’t have charging points leading to higher turnover of customers and messy tables.

I highly recommend this cafe in the airport! As an Gatwick airport employee, I've always had a great experience here. The coffee is delicious and the service is friendly and efficient. The atmosphere is also very comfortable and welcoming.

The best customer service!!!!!❤️❤️❤️❤️the team are amazing!!!! They are sweetheart and professional!!!! Congratulations for Costa hired great people there!!!! Thank you for the birthday carrot cake 🍰!!!!!

Was waiting by the till to be served straight after two other people. The person who seemed to be shift manager just left the window and didn’t serve me. In next 4 minutes I didn’t get served at all. What a pathetic service.

Good location, lots of tables and the staff seem very attentive. The product is also good too. Nothing like a decent double espresso to get going.

World's most challenged coffee shop it seems

Friendly service and the flat white was lovely!

Typical Costa, large coffee chain. Good amount of seating, situated in Gatwick ST arrivals. Perfect if your waiting for someone. Make sure you use these app for loyalty scheme. Pleasant staff!

The place is Pretty all right but the tables haven't been cleaned and I had to clean them by myself when I had to take one. I think they should take care of this too as it's more about Hygiene. Great customer service and it looks like there is are multilingual staff of which it makes the life easier for the travellers. Really appreciated. The food and coffees were excellent.

Bonjour nous somme arrivé à 12 PM nous avons consommé toute la journée il est actuellement 5 PM et la dame nous a demander de partir alors que nous étions entrain de manger personnel désagréable je ne sais pas ce qu’on a fait de mal nous comprendrons si nous consommerais pas mais la ce n’est pas le cas

Friendly crew and same great tasting hot chocolate. The place needs a makeover though as it appears a little tired and overused.

Having spent a decade out of the country, it's comforting to know that Costa still has the worst coffee known to humankind.

The place wasn't very busy when I visited. Currently 7 members of staff and four of which are watching the other 3 (2 girls and a guy) work. The place looks like a bomb has gone off with open milk left all over the counters, floors are filthy as are tables. If you want to pay a premium price to wait 15 mins for a latte while workers one to four toss it off this is the place for you.

Nice place and clean (incl tables)

Honestly, worst custom service. Most of the seating area was closed for cleaning and yet wasn't be cleaned, looked like it had already been closed. I asked if we could seat as we had two trolleys and just replied with it's closed. No help with find chairs to seat and eat our dinning in food! Also once the young staff finally prepared my drink, i drank it and the cream topping tasted sour, so I was served gone off cream yay. Ps I don't know where this Costa gets its ham from but its looks and tastes like spamm, orange ham like.

Right outside the arrivals section and useful before onward journeys, needs to be 24 hour operations, as people arriving all the time.

Extremely weak coffee. Ordered a cortado and ended up with a latte.

Service was good, but the coffee wasn't up to Costs's usual standards. The soya milk for the latte was particularly grim and the barista had to be told that they did do lactose free lattes.

can't get your order right and don't care as they know that you haven't got time to get back to the counter and complain. and the coffee served there is disgusting compered to other Costas my advice go to Joes or cafe nero upstairs for your coffee it at Gatwick South terminal

Always good to hydrate while waiting for passengers to arrive!!!!

Coffee great as usual, but very little choice of food.

An airport coffee shop closed... 😂🤷 The one place you're guaranteed foot traffic!

I was dissapointed with the bakery on offer to much of the sweet stuff at over inflated prices . That day i hadn't had breakfast as I was running late do I eanted hot food savoury pasties etc., it wasn't in the menu so I ended up with a coffee and sweet bake.

Nice to have it after travelling that day.

Long queue for slow service from four pay points, but good coffee after airline plastic!

Jist another Costa. Staff were particularly courteous.

Located right by the arrivals area in the South Terminal so a good place to wait and have a drink while waiting. Clear views of arrival screens and plenty of space

Excellent service, great coffee

Fast l, friendly service despite it being a Sunday. Operates like a well oiled machine

It was 4am and a member of staff walked around the tables physically, and aggressively, tapping and shaking people who were asleep at the tables to wake them up. If they didn’t wake up, he then proceeded to shake the tables they were resting on with the same anger as before. Thankfully, I was awake! As they were about to open at 5am, the same waiter started throwing the chairs and tables around loudly to “put them in their respective place”. Everyone was looking at him in disbelief… really unprofessional, and he shouldn’t be working in hospitality.

Turned up at 10.30pm to find it closed and staff complaining to us that they were only paid until 11pm, so they finish early. Disappointing.

So happy to be back in Gatwick airport enjoying a coffee at Costa

Overpriced and short staffed.. not a good combination.

Most areas closed off for no apparent reason, extremely slow service but nice people when eventually served.

It is located in the arrivals hall of South Station. I went to pick up my parents and ordered 2 coffees with vanilla milk and lactose free milk. They don't have lactose free milk and they forgot to add the vanilla. If they charged me for it, they didn't forget. It's the first time I've bought coffees that don't taste like anything, they were very watery. A DISASTER with capital letters.

Ok clean good coffee but everything is very expensive

Badly trained, minimum wage staff in a horribly expensive chain coffee shop. Costa is a poor place to start with - the coffee is ‘whatever’ and stuff like bacon and sausage sandwiches sit on shelves all day waiting to be reheated. It’s expensive to start with and near on robbery here. Finally the staff are poorly trained. It’s really a fast food outlet but the staff look bewildered and unsure about what to do. Very poor.

Great service considering how busy they are

rubbish!! thousand of people stranded waiting for late arrivals and all closed they should take care of the people waiting for late planes and have some sort of service open/ I only saw M&S open. the greed only want to catch the big fish, this is not considering the need of people but the need of their (costa coffee) pockets

Rose is very professional and quick pace. Keep it up!

Nagyon jót reggeliztünk itt a hosszú egész éjjel tartó repülőút után. Egész jól felébredtem a kávétól mert haza csak este ment a gépem a Lutonról

God kaffe, mindre imponerende bakevarer. Helt greit sted å oppholde seg dersom du må vente en stund på flyplassen.

Didn't realize it takes 10 minutes to make a coffee. Don't bother.

Necesitaba café después de nuestro ojo rojo a Gatwick, y Costa llenó la cuenta. Mi moca era chocolate y no demasiado dulce. Los precios eran razonables, especialmente para el aeropuerto. ¡Altamente recomendado!

Great service! Some coffee between flight and trains...

I enjoy this morning very much. The waitress is nice, cute, and patient. I am grateful.

Restaurants chain of fast food and take away. Its prices are expensive for the food they serve. Normal at an airport

Nice cafe located landslide of Gatwick Airport. It was one of the only places open overnight, which was very convenient as I had an early morning flight to catch. Staff were friendly, and there were lots of tables available.

A good place for a quick drink and snack while you wait. The tea was v nice

Gatwich Havaalanı içinde geniş, hoş ve keyifli bir Costa Cafe..

Este es un gran café de Costa y entiendo que atrapan a mucha gente esperando a la gente. Pero todavía pueden limpiar mesas. Esto puede estar ocupado y el personal debe trabajar rápido, pero esta dosis no significa que tengan que prestar un mal servicio. Pedí un café. La chica que me atendió no sonrió ni dijo nada; todo el personal parece estar ocupado gritándose entre sí en cualquier idioma. Exp. Inglés. Tomé mi café y busqué una mesa que estaba limpia. Encontré una mesa con una bandeja. lo movió hacia un lado 2 o 3 miembros del personal caminando y llenando no lo limpió. Tenía algo que hacer y me trasladé a la mesa con un tapón cerca de allí. Mesa sucia. Nadie parece estar limpiando. No desperdiciaría mi dinero allí otra vez. La zona de asientos es agradable con diferentes estilos de mesas.

Pedí un Coconut Vanilla Latte. . . pero no probé para nada el coco y no era dulce? Por cierto, es cómodo aquí, puedes esperar a cargar tu teléfono, conectarte al wifi gratuito durante 90 minutos y relajarte.

As a regular user of this chain I know a good coffee when I get one, sadly this was not the case when called into this coffee shop. Luke warm coffee, slow service. If I had wanted to stand in a queue for ages I would have joined the long queues at other establishments or arrived at the airport later and joined the long queue to get through security first thing in the morning- I chose to allow myself plenty of time to avoid queuing when the airport was busy and ended up loosing most of the extra time I allowed waiting for a less than hot coffee! Will avoid this one from now on, it’s obvious they were understaffed and stretched which isn’t the staffs fault; but coffee that isn’t cheap to say the least being less that adequate is a let down to be avoided.

Although I’m a recent convert to Nero and their flat white, Costa comes a close second and provided just what we needed prior to an early flight to France on a cold December morning.

Stopped for a coffee pre flight at Costa The usual high standard and despite a very busy place staff were helpful and friendly Our server was really lovely Thanks

As ever with Coster you know what you are going to get when you order a coffee, I also agree with other reviews that the service was great.

Yes the usual Costa's but this one delivered beverages with great service and positive attitude. Ate toasted cheese sandwich which was nice. Situated right by the arrivals which is handy while you're waiting.

Just love coming to this place for coffee and a muffin a lemon one preferably, staff are nice and you pay for what you get.

Whilst working/training had opportunity for coffee and quick bite to eat very acceptable, maybe more expensive than Crediton High street, expected at Airport

Very busy but was still able to find enough seats for all three of us, nice coffee & sandwiches, staff very polite & tables were cleaned quickly ready for the next customer.

Big hot chocolate reasonable price. This was nice enough but full of workers from Gatwick taking up all the seating. No disrespect to them intended but they should have other areas given to them by their employers so they can get a drink, and leave the seating to travelers.

Premade food available in a fridge, can be heaten on request, lot of variety but nothing special, tried a sammich, almost no flavour but nutritious

Good selection of sandwiches stocked up late on Sunday evening when other shops had closed or had low supplies. Good service and clean but really needs more charging points.

Coffee bulk standard but service from Barrista could have been a little more welcoming. Seemed too much trouble to be polite after a pleasant welcome from guy taking order.