Wagamama in Horsham

Eaten in here a few times now and always delicious food and drink with great service! I would happily recommend to people.

Ordered food , one main came out, ten minutes later we had two starters delivered to the table twenty minute after the starters turned up we had the remaining main delivered. Food ok not great . Valve for money no. Service they tried .

Dreadful. Late service. Despite being two of us, only one received starter and main. Halfway through main I got my starter with a huge black hair in it (we’re both very blonde). No main course for me. Waitress asked if I’d ordered anything, I told her yes. She apologised and said it would be cooked for me, despite my friend having ate hers. When it arrived, it was wrong. I got Duck instead of what I ordered. (chicken) Will NEVER return. Absolutely incompetent!!!

I ordered Wagamamas on deliveroo last night as a special treat. I usually dine inside the restaurant if I have a Wagamamas. You can imagine how disappointed I was when I bit into the chicken strip and saw it was raw. I also ordered the yaki soba. Unfortunately the noodles were so overcooked they turned to mush. The texture was vile, I wouldn’t finish the meal. Safe to say I won’t be ordering their takeaway again.

Great service and atmosphere, since the moment we came in we felt taken care of. Food was good as well but servers made our experience much better!

I don’t really dine outside by myself and it makes me really anxious but team at wagamama in Horsham made me feel like I am home. Totally recommend it!

This restaurant was great for casual family dining! Staff were attentive and warm. Served promptly and the food was fantastic too

Went for dinner with a few friends the other day and had such a great experience! Our server Fernanda did an amazing job and was very nice! The ramen was very good.

Wagamama have a very systemised process for making food, so the food generally arrives quickly. When you order, they tell you that the food wont arrive in any particular order, which is quite a clever way of absolving itself of the faff of doing a great job of serving starters at the start etc. So on this we got mains before starters and one of our mains didn't arrive until the rest of the family had finished theirs. We had to chase it in the end. The food was flavoursome but 2 starters and 4 mains was nearly 90 quid (with 4 soft drinks) so this is not cheap or arguably good value.

Worst experience I've had in a long time. First, they mixed the drinks up but was nearly impossible to tell so designated driver ended up with the alcoholic cocktail. His drink turned out to be a £5 glass of warmish tonic water with a slice of orange in and nothing like described on menu. My friends food arrived long before mine. I ordered 2 side dishes, 1 arrived just as friend was finishing, other much after. The oyster mushroom dish was completely cold, nasty texture and taste. Overpriced. Lousy food. Couldn't believe it came to £40. Never again, so many better places.

Unfortunately my teenager was overcharged with no refund. The manageress applied a tip without consent and didn’t split the bill correctly. It was a very unpleasant experience for two teenagers. And disappointing as we had suggested Wagamama as good ‘safe’ place to be and to order themselves with what we hoped was a good independent experience. Despite calling and expressing concern re the lack of care, there has been no response. Best avoided.

Slightly disappointed. Very noisy, to the point I couldn’t focus on my guest. The starter was great, the main OK and the dessert very good. But no latte!!! The service was scrambled. One main came before the starters and the second main we waited for. The service staff seemed to lose interest after the meal had been served to the point we could easily just have walked out without paying. I asked at the counter for the bill as the service staff ignored my signals.

Good service and quick food, fresh tasting and clean tables. Always enjoy wagamama any town we visit.

Refused alcohol, not even offered any other refreshments even after an extraordinarily long wait due to nut allergy. Food was awful and the staff were rude. Never coming back

The meal was delicious. The waitress was Ileana who was excellent and very smiley. Our 2 grand daughters loved it and ate lots. Thank you

Eat at wagamama regularly, different locations, food usually good. Had to write a review on the service tonight, I think our waiter was called Felipe. He was polite, friendly and very knowledgeable about menu but without being pushy. So refreshing when service in restaurants and shops can be poor. On leaving I would say 4 or 5 members of staff said goodbye, again very unusual but really good customer service. Well done Felipe and Horsham wagamama, very impressed.

The people I was with with finished their meal before I even got my Chicken Ramen Noodles!!!! Disgusting really, quite frankly should demand a refund! This is the 2nd time it’s happened and I’m really not in the mood! My group have finished all their food before I’ve even received mine!!!! Fuming!!!!

Why have a member of staff on the door who lacks basic communication/customer service skills? We asked for a table for two this evening and received a mumbled response, which we deciphered as - there might be one but we’d have to wait outside. Once finally seated the food was Ok though as warned our food arrived at different times and my starter arrived as I was finishing my main.

We came to celebrate both of our birthdays and had our little one with us. Our server Emily was amazing, very polite and checking on us all the time, one of the managers took our food order as one of us has an allergy and he was very nice too (can’t remember his name but he is Italian). The food was really good and the place looks great too. Great place to come with family and friends.

We have been to Wagamama Horsham a few times in recent years, and have always enjoyed the food. But this time it was let down by a complete lack of any attempt to provide the food in a way that allowed us to enjoy the meal together. It was Saturday evening and busy, and the staff did warn us that the food would take up to half an hour, which we did not mind. But then my main meal arrived after less than five minutes, which I ate slowly, expecting my wife's to arrive too. However, her main course arrived after nearly an hour, well after I had finished my meal, and only when we questioned the waitress. To make matters worse, the two starters that we had ordered arrived after my wife had finished her main course, and even after the same starters had been delivered to other nearby tables which had ordered after us. There was no attempt to provide the food in the right order or even as a meal together. The vibe was just "anything goes" and totally haphazard. Wagamama might think it is appealing to young diners by delivering the food in any order whenever it suits the kitchen, but we won't bother again.

Went in with my family a few weeks ago. Seated in one of the booths. Was served by a very disinterested young man who was more interested in talking with the Deliveroo and Uber Eats riders (of which there were many) at the front door than actually serving us as seated customers. Food took a very long time to arrive, in the usual dribs and drabs, to such an extent that my wife's starter eventually turned up 15 minutes after we had finished eating our main courses. Food portions were small and not very well made (probably due to the aforementioned Deliveroo and Uber Eats riders getting the majority of the restaurants attention) and our "server" was still nowhere to be seen when we wanted to order deserts. As can be seen from other reviews, Deliveroo appear to be king and seated paying customers get a very poor service. Would give 0 stars if I could - certainly not going back again!!

A restaurant experience let down by the attention seemingly given to deliveroo orders over restaurant diners, with individual meals served at a time to suit the kitchen rather than the diner, detracting from what should be an enjoyable shared experience of eating together.

Gatwick airport 14/6 at 11pm, waited 15 minutes, no staff to be seen, gave up, 20 min later still no one available to serve

I took my 2 teenage sons here for supper as it is one of the few chains they can agree on to eat at. The service was terrible. Wagamama’s policy it to serve food as it is ready meaning that the dishes are unlikely to come together. They are quite open about this policy and we are used to it having eaten in some of it’s other restaurants. The problem with this branch is that they have signed up to the Devil that is Deliveroo which means that Deliveroo orders take priority over all other orders including restaurant customers. It would seem I ordered a popular dish which meant that my sons received their food, ate their food and then waited for mine to arrive. We were studiously ignored by the waiter and I had to leave the table to inquire about my main course twice. It took an hour to get my food all the while watching all the Deliveroo orders being delivered to the front of the restaurant for the couriers to collect. The food is OK, not great but Ok. No one should have to wait so long for their food that everyone else in the party has long finished their order. So, be warned, if you want to eat Wagamama on a weekend or Bank Holiday evening DON’T go to the restaurant, order through Deliveroo. Wagamama has to decide what they are, a take away or a restaurant, clearly in a busy town they cannot be both to offer customer service in the restaurant.

I used to enjoy going to Wagamama's -there was a great selection of food which I enjoyed; it was something I could look forward to. Unfortunately, the last couple of times I've been less than impressed with the selection mainly down to the way they've changed the menu's. Whilst I applaud the separate menu's for Gluten Free and Vegan options they've cut down those dishes on the FULL menu to incorporate the others. (ie/ the FULL menu has all three selections together; so something has to give in order for it to fit all on one sheet). The way they've designed the menu leaves a lot to be desired as well -the hirata bun's, for example, are listed singularly on the website which makes them easy to see. However the paper menu's do not have them listed properly -I ordered Pork Belly and Mushrooms thinking they were side orders on their own but was a bit dismayed that they were, in fact, in hirata buns. Upon looking at the menu again they were listed under the buns, but in the same way that other items are listed that AREN'T linked. If there are to be different flavours / varieties of stir -fry or 'buns' then either have them in a separate box or embolden the top items and indent the others . The current menu is a little haphazard in my opinion and needs to be clearer. On a positive note, the staff are always very helpful, and the new decor of the Horsham branch is extremely pleasing to the eye -however I don't think i'll be returning. There's just not enough now to look forward to.

Lunchtime stop in at Wagamamas today in Horsham was perfect! The staff were very friendly and efficient. Me and my boyfriend loved the vegan buns and vegan chilli squid despite being meat eaters! All the food was delicious. I also noted that the decor in...

Well I was shocked and saddened by the fact the staff refused to allow me to have lunch after a lovely shopping experience in Horsham. Recently split up from my partner and retail therapy followed by a Wagamama lunch would round my morning off nicely....

Here for a family dinner on Friday night - the food is always consistently excellent across all restaurants - but at the Horsham restaurant the customer service from theirs front of staff made all the difference to our dining experience. They don’t take bookings, but...

Friendly and helpful staff. Good quality food. Good value. Just be prepared for the fact that courses are delivered when they're individually prepared rather than together.. It does mean it's fresh though...

Food here is usually fantastic if you eat in. Shame it doesn't travel well so won't be ordering deliveroo from here again!!

Haven't been for ages and just fancied something spicey! Good food as usual , great Pad Tai. It was quiet and service was swift , very efficient waitress . Horsham is now a culinary heaven , loads of choice but Waggas always a firm favourite.

As always, wagamama had always delivered tasty and delicious foods, unfortunately this particular visit to Horsham, I had been made to wait for my food for almost 45 mins, my family had already finished eating their's, still mine has not arrived, I don't particularly know...

Had a Delivery from you tonight! Euro finals night… Absolutely fabulous… OMG…the food was so very very tasty… thank you

As someone with a life-threatening food allergy going out to eat is often a very awkward experience at best, and stressful and dangerous at worse, However, all of the staff made a wonderful effort to accommodate my needs and explained the menu to me. Not...

My wife and I had lunch here in December . Nice and warm , Covid complete appliance and very clean . Great hot food as usual served by friendly knowledgeable front of house staff . We will be back as soon as you open again...

Food was great and prompt but the service was awkward and uncomfortable. We got seated by the door which was fine, but during our meal we had three waiters staring in the direction of our table for the entire duration we had food, it was...

Disrespectful staff who could not cater for a pepper allergy, no consideration of the allergy, and unable to produce any meal for the person with the allergy which they could not guarantee was contaminated. But a visit to their Bluewater outlet could. Query with company...

The taste and freshness of the meal was the star here... all cooked really well... service good although not that busy so it should have been... a bit pricey for a family £136 with drinks...

Pedi uma refeição japonesa, num domingo e para desenjoar da véspera. Estava saboroso e simples, como habitualmente.

Visiting from France, I met my son and his girlfriend for lunch at Wagamama. Our waitress was very friendly and professional and recommended vegan dishes for us to sample for ‘Veganuary’, which were all surprisingly delicious! The restaurant was busy but service remained attentive and...

We went to this restaurant for lunch but as soon as I told the waitress I had an allergy to capsicums it all went horribly wrong. She said she couldn’t guarantee cross contamination so I wouldn’t be able to eat here. We asked to speak to the manager who was a waste of space he couldn’t show us his allergy book or anything to do with customers which any allergy’s. We left as we were all very upset with the whole situation. Come on Wagamama get with the times people do have allergies and still want to eat in your restaurant!!!

We have been to Wagamama several times before in Horsham, in London, in Amsterdam and at several other locations and it has always been, generally very good food and service. Somewhere for a quick bite and so far we have never been disappointed. Until last Saturday that is. We were shown to a table very quickly - so far so good. We ordered fairly soon after arriving as we had tickets for the theatre so not much time to eat but had allowed 45 minutes to one hour which should be plenty. We ordered two main courses and two side dishes. My main dish arrived in about 15 minutes and as it was not that warm I had to start to eat it immediately but both the sides, and my wife's main, was still to come. Twenty minutes later, there was no sign of anything else and I had to alert three waiters to check on the kitchen and each time, each one of them said "its ready." It was not ready, her main course arrived 20 or even 25 minutes after mine so she had to rush it down - not able to enjoy it - and we hot-footed it to the theatre to arrive there just in time for the show. I cancelled the side dishes as soon as the second food arrived. One of the staff told us that they were short staffed and had to use staff from Gatwick who weren't that experienced but to be honest, on a Saturday night when the restaurant is busier than ever, this excuse sounds rather lame. I don't think this will put us off going to Wagamama again, we shall just put it down to perhaps having chosen the wrong place for a quick meal on that particular night.

We visited here as my grandson has nut and dairy allergies. Their service was very attentive and we were impressed with their attention to detail in these difficult circumstances. Well done!

super service and help with my dietary need and awesome food too. thank you to all the staff for helping me with my dietary requirements.

Consistent food and friendly staff. It does what it says on the tin. Safe bet and good for the business traveller one one’s own.

Ordered some vegan food from Wagamama’s this evening, and I ordered the Sweet Potato and Abugergine Katsu Curry. I have been into this branch and ordered this before and it was really nice. However on this occasion, the chef must have been in a rush, as one of the Sweet Potato pieces was frozen, as you can see from the images I have attached, and different shades of orange!! I couldn’t even get my fork all the through it! I am very disappointed. The rest of the meal was okay, especially the Gyoza’s, they were lovely. However due to the frozen sweet potato I am afraid I would definitely not recommended.

Good as far as Wagamamas go. Very friendly staff, efficient and attentive. Service 9/10 Value for money 8/10 Food 7/10 Decor 8/10 Vibe 8/10 Cool Factor 6/10 OVERALL 7/10

Had a lovely meal here with friends, food was amazing, wine was lovely, great staff we were well looked after all evening.

Had a lovely meal here, food was excellent as was the service. Could not fault it. We had a few starters, and Katsu Curry which was very well presented and tasty. Will be back soon

Great choice of food for me and my brother. went ramen and yaki soba. food great and service was spot on. remember to order the free green tea.

The food here seems to fall below the normal standard for Wagas, the restaurant is always very hot too. Service can be slow, not ideal for a quick lunch.

The food is nice the service is good but the prices are way over the top, not for someone with a large appetite. It will cost you a small fortune just for lunch

We stopped here for an evening meal - not wanting anything too spectacular. We had katsu curry (good), teriyaki lamb (very, very good), bellini (avoid - ovepriced and half-close to a bellini), and wine. All in all, a good experience, but the thin flute of the bellini underwhelmed me at the price of £7.25. Should be around £42.5 for what you get. When we are back in again, we'll try some other dishes and drinks.

Always have a good meal here when we can get a table,the frustrating thing is that you can’t book a table for two,and for that reason sometimes you can end up on a bench with other people and it isn’t the most relaxing or intimate experience when that happens as it can be very noisy particularly if it’s two of you on a bench with a group of 5 other people

Wagamama has a very large amount of noodle restaurants around the south of England and the is no different to any other the food is of a very high standard and full of taste the decor is very similar and the food is cooked just for your serving and this maintains the quality. I like the restaurant and recommend you try it out

We have always been told this was good to eat as a family so popped in

Very small portions its too expensive for what your paying for! I had a huge bill at the end!!! won't be doing this to often.

So disappointed. Had the day from hell. Nonstop bad news. Worst day in be had for ages. So Hubble said let’s go and have your favourite dinner

as a chain it holds its own in east street, i would give it a 5 but the drinks werent as cold as they should be, food as good as usual

Have visited here a couple of times in the last month , and would definitely recommend. Always seems quite lively, but plenty of tables available. Plenty of vegan options available, and slowly working our way through the menu, but what we have had has been very fresh, hot and tasty. Easy dining, and staff always nice and friendly.

Celebrating? Choose Wagamama. Birthday treat? Choose Wagamama. Date night? Choose Wagamama. It really is the first choice for anyone looking for a special night out with incredible food, excellent service and an experience that leaves you smiling. My top tip for anyone new to Wagamama? Don’t order starter and main course at the same time. Everything is cooked fresh and leaves the kitchen at different times so at times I have received my main dish, only to receive the started half way through, which can be irritating. We tend to order drinks and starters first, then when they are delivered we order our mains.

Travelling back from Gatwick and called in for dinner on the way home for a treat. Restaurant was busy for a Sunday night but the service was friendly and efficient - great food and choice and even the children were happy with what they had. Definitely worth a visit - and the toilets were clean as well. Good stuff.

We were meeting up with some friends that we hadn't seen for many years and decided to try Wagamama as our lunchtime venue. My husband and I had never been to a Wagamama restaurant before but our friends had been to other branches.

Wagamama never disappoints. Although, it was my first visit to the Horsham branch.

Back again! This time for a late lunch on a Saturday. We chose a booth as it was quiet.

Haven’t been for a while but the chains food has definitely taken a turn for the worse. Tasteless unless heavily seasoned with soya sauce and spice; fresh juices not refrigerated and tasting like the sewer, glassware smelling of unclean dishwashers - overall not worth ones ££

Lovely atmosphere service was ok, room for improvement.

Having eaten in at least 20 different branches of Wagamamas, I can say this is my favourite. Very nice staff and not too noisy. Food as in all branches is always superb.

Being a hardened Wagamama lover lost count of different ones we’ve been to , found this one not as good as others ,, the wait was ages three of us ordered but my daughter had finished her meal before we even got ours !!! Not really what you want !! Then being seated at the back we kept getting wheelie bins of rubbish pushed past us and out to the back yard , not very hygienic or pleasant when your trying to have a meal ,, the service was slow but as usual the food was excellent ,,, been to much better one ,,

We came here as a family on Christmas Eve after the cinema, we were 6 and there was quite a lot of space (even though the website booking had said it was full). The waitress was friendly and the food came quickly (slight wait for one of the dishes). Always feels like the food is fresh & flavoursome.

I know they are a well known chain but the staff are quick and efficient, but they also take the time to connect...and they really appreciate it when you connect in return. we were greeted by our host who asked us how we were, when we asked him how he was as well he was so pleased that we'd bothered to ask that he gave us an edible 'thank you' at the end of our meal. it may seem like saying 'how are you today?' is just a meaningless question, trotted out automatically but it's a human being asking, and it takes a few seconds to respond as a human being too.

Came in for a quick meal with my partner and was very impressed. Staff make you feel welcome as soon as you arrive with a very homely atmosphere to the restaurant. Food extremely tasty! Will definitely be back! Thank you Wagamama Horsham

We are long term Wagamamas fans, having visited many in different locations. However we tend to avoid them nowadays following their adoption of a new eating experience. It's great if you are nostalgic and yearn for that school days, canteen-style way of eating that is not for us why would you pay to be elbowed by others and potentially stuck up against a pillar that gives you little room for your food and cutlery? This experience additionally provided us with less than good food. Other Wagamamas are certainly better!

Bit of Xmas shopping finished of nicely with fantastic food with exceptional service, Chicken Katsu and Chiili squid was perfect

Again working back in West Sussex means I get to go this wagamama. July was my last visit, so long overdue!

After my comments about Pret in Horsham today, maybe the staff there should visit Wagamama to see how a toilet in an eating establishment should be maintained!!!!!!!!!! And learn about customer interaction.

This review is based on a weekday work lunch with colleagues. I booked this as I have never visited and wanted a change of venue for work lunches in Horsham.

Came here for lunch and it was super busy! Staff was quick to come over to get our orders and food came really quick even though the restaurant was packed. Had the fresh juices which was a bit pricey but was really tasty.

Been here 4 times now, and I LOVE IT! Great food, atmosphere, price and service. Cannot fault it at all. The menu is great and so many tasty things to try. Something for everyone. ONE OF MY FAVORITES!

Polite and friendly service, mid priced tasty food. The restaurant seats about 120 people, it was a Sunday afternoon and fairly empty so the Ladies toilets all being out of order wasn’t a huge problem but could have been an issue at a busier time. The sign on the loo said use the disabled toilet which was in use by a father and child so not too impressed with this situation, other than that everything was okay.

It was my first time in one of these. Greeted at the door. Nice and clean environment. Sat near to the chefs doing their thing.

Staple Wagamama style- if you like the menu at this large chain then this exactly what you would expect. Fast service, nice dishes however I would say give some the other Restaurant a go and try “lemon grass”. Enjoy!

We decided to go out spontaneously, wagamama was voted as favourite. Great customer service, friendly and smiling. The food was tasty, fresh ingredients obviously used. An enjoyable family meal.

First time here but won't be the last ! Really tasty dishes , inexpensive and plentiful ! Staff were helpful and patient as we had a large pram to manouvere . Nice family atmosphere .

Pas facile de trouver un restaurant pour 15 personnes un dimanche soir, mais chez Wagamama, cela a été possible … Bonne cuisine exotique. Prix abordables.

This restaurant caters for all and is family friendly. It is a little on the pricey side when it comes to drinks and the bill can unexpectedly creep up without realising.

My one serious gripe is with the tofu you use, such as in the Yasai Samla curry.

Again in this lovely restaurant. The staff were lovely and let me alter the recipe. Nothing is too much trouble I had a vegetarian curry. Keith noodles. It was so lovely. Loved the pickled ginger and the free tea at the end Yummy

It's been a while since I have had wagamamas. I really like the Horsham branch. I've always had a good meal there and the staff are brilliant.

After staying in Horsham (lovely town) for a couple of days we were pleased to find they had a Wagamamas and headed straight there for dinner. Instantly recognisable, it was already very busy but the friendly efficient staff soon found us some seats and it was straight on with a cold glass of Asahi. Our food came quickly after ordering and was usual great quality.

Busy, busy place and still personal service. Waitress totally aware of dishes ordered. Fresh, hot food served with a smile [Eva 8788.

Been to a lot of Wagamama’s and this has to be the best food I’ve ever had in one.

The food is cooked just for you, it’s delicious, I love their food, the staff are very happy to explain the menu to you so that you get exactly what you want.

We go there for a treat as it is very expensive. We never have the sweets/deserts as they are even more expensive. But the food is good. But at the end of the day it is mostly noodles or rice. Very well cooked. But with very little meat or fish. Good waiter/waitress service but the courses come out very randomly with no order. It was my granddaughters 13th birthday and they gave her main course free. Small bottles of coke very expensive at £2.85! I don't know who their wholesaler is.

Food is ok but waitress told us that the food doesn't necessarily come out at the same time due to the way the kitchen is set up so dining with others could prove awkward. Kitchen needs to align.

I know this is a chain but the quality was absolutely terrible. Duck with pancakes was more like cat food, squid was plastic, no pork in buns.

Normal standard stuff here if you go to Wagamamas. But I leave a review for the staff this time. Very accommodating as they were closing soon. Made us feel welcome. Good service. Tried the coconut and fig dessert for the first time . Very nice.

Great service, explaining all the dishes & how the service would be. Food was delicious. Would visit again.

Usual Wagamama menu, great food and friendly and helpful staff. This restaurant can get very busy at times but staff do their best to minimise waiting time for the food to arrive and it is always freshly cooked and nice and hot.

We usually dine in-house. This weekend we decided on a takeaway. This was the best decision, especially after a long week. Healthy portion control. Good washroom facilities. Tables continually sprayed and wiped down...without the roll of an Great food, tasty food, fast service and will definitely return. Thank you. Enjoy!