Wagamama in Ealing - Phone Number, Reservations, Reviews

My friends kids brought in Macdonalds to the establishment as they didn’t want to Wagamamas. The manager approached us and said that the kids were not allowed to eat the food in the restaurant. Ok I get it , but there was no need to threaten us to leave if we didn’t comply with their rules. The Manager could not handle the situation properly so sent another member of staff to warn us. They had zero patience for us to explain to the kids and zero customer service skills. My friend sent her kids outside the restaurant to finish off their food. We ended up waiting for a bit until I asked if anyone was going to serve us. We were told that the Manager asked the staff not to serve us until the kids had stopped eating their food. We felt like we had to plead to eat there. Never again.

I have order extra toppings worth 3.50 but I got chicken and prawns less than the actual quantity. When I called restaurant they asked to call Deliveroo but the Deliveroo rejected for refund. Restaurant check the order before packing but I don’t know why they missed to check.

Agreed with below....the customer service from the manager was poor she clearly couldn't handle the situation and a poor excuse of my kids can't eat the McDonald's due to allergies. She didn't even have the decency to tell us herself that we had to leave but instead she sends her staff to do it and when we asked to speak to her she wouldn't even come over just hid away...eventually they decided to let us stay. They are kids for goodness sake who were hungry and were doing no harm finishing there burger and fries.. Very disgusting behaviour from the staff today...what is this world coming to I think people have gone nuts and have no kindness these days. Hide it or leave they said Infront of my 2 young kids.... absolutely shocking!!!

It had been a LONG while since I’d been to a Wagas, and this was a very pleasant surprise. The menu is comprehensive but easy to follow, and the bench seats are now padded with the chance of NOT having to sit with strangers. I had a ramen and it was hot, tasty and delicious. Add in the very good service and easy way to pay and I can say I’ll be back!

Ryan at the Ealing branch is so helpful and kind really brought the Wagamama experience to life 👍

Came here for lunch and downloaded the app that had offers. Before I could make the payment online shakeeb very slyly got the bill and made me pay physically and not online. When I asked him I’m unable to checkin online and get the stamp, he said u can’t as u paid physically. Kudos to Wagamama for training the waiter ahakeeb like this. Not coming back again

What is going on with deliveroo food from you guys honestly it was absolutely shocking squid inedible, chicken overcooked and burnt and rice stodgy....who is doing the quality control!

My wife and I recently dined at Wagamama in Ealing Broadway, and we were thoroughly impressed with our experience. From the moment we entered, we were greeted by a clean and welcoming environment, setting the stage for what turned out to be a fantastic meal. The food was outstanding, with each dish bursting with flavor and cooked to perfection. We particularly appreciated the variety and quality of the dishes offered on the menu. The waiting time was impressively short, allowing us to enjoy our meal without unnecessary delays. A special mention goes to Alex, the assistant manager, who served us. He was extremely courteous and professional, providing detailed explanations of the menu and ensuring that our dining experience was top-notch. His friendly demeanor and attentiveness added an extra layer of enjoyment to our visit. Overall, we highly recommend Wagamama in Ealing Broadway to anyone looking for a delicious meal in a great atmosphere. It's a must-visit restaurant!

Good service, great food, nice vibe.

Nice place to dine. Food is nice and children's meals are superb.

Just came back from a lovely lunch and was served by a wonderful Spanish gentleman named Lander. I hope this gets back to him as he made lunch worthwhile!

I love a Yaki soba it’s so tasty and lots of veggies and lush noodles nice food and drinks! lovely staff and great starters to share

I have been to Wagamama before but this store in Ealing was not my best experience, I don't eat spicy food and I have asked the waitress if a specific dish was spicy as was written that had spices, so I wasn't sure and I have been told that no is not spicy, I end up have my friends food. Not very good experience and I can't say I'm going back even though I like wagamama

Perfect food ,always happy when coming to the place. Waiting time is less then 5 min for food. Drinks and deser the Best. 100% Recomend to everyone. Bravo for Kitchen Chef

Shania is one of the best waitress i’ve ever had! she is so accommodating to my needs and recommended me really nice dishes that suited me and my little ones tastes. The food was great so sad i didn’t get any pictures, make sure she and the chefs get a raise!!

Lunch at Wagamama on Ealing Road was an absolute delight! The staff's hospitality was exceptional and were attentive to our every need. Now, let's talk about the food - it was simply outstanding! From the fresh ingredients to the bold flavors, each dish was a culinary masterpiece. Whether it was the mouthwatering ramen bowls, the flavorful curries, pulled pork buns, duck gyoza or the simplest of all edamame, every bite was a burst of deliciousness. And the environment added to the overall experience. The lively ambiance, with its modern decor and energetic vibe, set the perfect backdrop for a memorable lunch outing. It's no wonder Wagamama is a favorite dining destination for me and my friends. Can't wait to return for another exceptional meal!

Looked at the website and says the closing time for Sunday is 10pm , drove 22min and it was closed and closing time on the door says 9pm . Two members of the staff male and female colleague talking , completely ignores me standing front of the door eventually after knocking female staff comes over and reluctantly says closed. When I said website says 10pm , she just says we will change it ,the attitude of both staff so rude , no customer care at all. Website still shows 10pm close time on Sunday.

The food here was not good at all. The chicken tasted bland and the noodles were disgusting. Other things were decent. Service was good took around 20 mins to get our food. This place is VERY busy and overcrowded.

vegan option so delicious, everything season properly very highly recommended, now I am not supprise they are really busy.

Order restored 🙏 My goodness. Elated I can now get wagamamas delivered in Chiswick finally!! Delicious!! Even after the 15 minute bike ride. Absolutely delicious and devoured! ❤️

Customer service with rude attitude!

We used to dine here often buy recently it has become a take away place. All deliveroo and Uber drivers are prioritised over eat-in customers. We waited 45 minutes for the food to arrive. Take away drivers are coming in every second and it is quite distracting, especially if you’re sitting by the door. Foodwise, I think quality used to be better. Chilly Squid wasn’t cooked well and was rubbery and cold. My chicken dish was also cold. I don’t think we will be visiting any time soon.

A disappointing visit. After ordering two meals and tap water, only one of the meals arrived and we sat and waited a long while before we realised the other meal wasn't arriving. Only after calling on a waiter, did they tell us they made a mistake and we'd have to wait 10 minutes for the second meal to be cooked, letting the other one go cold. The tap water didn't arrive until I asked them again. It was an odd atmosphere, as there seemed to be a lot of members of staff but not much organisation (they said the manager took our order - he did not). The food was okay, but not worth the price, wait and awkward interactions.

We had a fantastic experience at Wagamama in Ealing! Upon entering, the staff warmly welcomed us and informed about a 45-minute wait, given their busyness. Despite the rush, they impressed us by promptly serving kids' food after our order, followed by delicious main courses. Despite being short-staffed, the team maintained top-notch service. The food was excellent, and we highly recommend it – a testament to Wagamama's consistent quality.

Currently waiting two hours for a deliveroo order. I’ve called their phone and been sat waiting for someone to speak on the other line for 10 minutes. All I can hear is the restaurant noise no one will answer me this is absolutely disgusting service! A waste of £50 for this restaurant!

Most likely I'll never come back to this place. Just not for me.

Was really nice and the service was fantastic

Lovely staff, very friendly atmosphere. Had the beef bao n edame (chili) for starters followed by chili curry n beef donburi. As always very tasty and always we ordered too much. Had to hire a wheelbarrow to take us home. Will return.

Haven't visited a wags in a few years and I was pleasantly surprised at how good the food was! Service was good, our order was taken promptly and arrived in good time. Freshly prepared and very good portions. We left full and happy! For two persons the bill came to approximately £70 😅 Sadly no pics as we were too hungry 😂 but trust me it was delicious!

WOW.....very disappointed indeed. Its a shame really. I am an adult and being treated like a child was absolutely uncalled for by the staff. I have lived with food allergies all my life, and I think by now, I know what I can and not eat. I only choose the food I can eat without any out breaks and to be told what I can and not eat is unacceptable. Very disappointed and will never go back. Being treated like a child was very disrespectful. Very bad experience and would not recommend anyone with food allergies to eat at this establishment. Awful experience, especially when I was there two weeks ago and had no issues at all. Everything went smoothly, but this time was very disappointing. One day you're ok and the next your not. Madness.

Me and my husband went to Wagamama in Ealing on Saturday and we waited 15 mins till we got noticed …and there was no queue .. when we did get noticed the Girl I believe who served us Was called Maria and she looked at us looked but finished what she doing then came to me and she looked very moody not even a smile hardly. She took our order and even when the food came out it was one by one with starters and it was bit bland and when we asked the waitress for empty glass she got one and put it down harshly on the table .. I understand that it can be a long day and tiring but as a customer a smile and politeness goes a long way. Really was not happy with the service and the waitress could have been more approachable. We Will not be going there again! Standards have dropped a lot as Ealing Wagamama was much better before!

Food came bit cold. main dish served before appetiser. If you sit closer to the kitchen you will leave with smelly clothes.

My husband’s food was brought to the table mixed with some unappetising ‘blobs’ which even the waitress who was unable to identify. Consequently we asked for a change of order, which took nearly 40 minutes to be served. Throughout the wait, a couple of waiters walked by, half smiling an apology, which was more of an insult to our ruined dinner than anything else. Would have been so much better to do their job properly! Overall, terrible service, the place is noisy and the food low quality.

Its nice.. i eat the same thing when i visit. I refuse to try anything else on the menu lol

We usually travel around london and stopped for Wagamama. We found the ealing branch with poor quality door compare to other Wagamama

It was an OK meal. I had terriaki beef - it came as a blob of warm shredded beef, little sauce on warm rice. When my meal was served it was warm not hot. Has to wait over 10 mins for the ramen to be served although the restaurant wasn't busy

Ordered a soup via deliveroo, just got the veggies and noodles - no soup. Asked for a refund but Deliveroo said they can't and to write a review on Wagas website as it's not their fault.

Been there twice in the last 4 weeks and on both occasions I've had to return the chicken gyozas for being cold inside. For a chain, this is a poor poor service. Sort it out or get your kitchen staff replaced asap

Disappointing visit to Wagamama. Our food came and we waited ages for our drinks. I asked and then had to wait to ask for a green tea refill as there was no staff around. My main came before my starter, which I know often happens in Wagamama. But I could see my bang bang cauliflower sitting on the counter for a good five minutes before anyone brought it over so it was luke warm. My last few visits to different Wagamamas have all been the same, good food, poor service. Drinks should come out asap, not ages after food arrives. The couple sitting to my right waited ages for a Miso soup! I know it's a Saturday, but the branch wasn't too busy. Staff could be seen over in the Uber Eats area, just chatting. Frustrating and disappointing.

The food is great! And the waiter Kacper is a really friendly guy and has always made my experience at this branch 10/10

Great atmosphere, lovely food Kacper was extremely helpful and friendly when he was taking my order. Overall great dining experience.

Come here twice times a week to eat, love the service. Foods always TT, service is banging. Their chilli squids absolutely phenomenal. Love to Kacper my fav staff member there too, always greets us with a smile

Food was great, I had a server I think named Kasper who was really nice and gave some good recommendations

delicious food, pleasant service, I recommend a very nice and assistant waiter named Kacper with glasses who served us today 🫶

We ate teriyaki soba and yaki udon. I dont know this restaurant is like mixed East Asian. But quite tasty 😋

Lovely meal with the family. I thoroughly enjoyed the food and for once there were no complaints about lack of veggie options.

I love eating at Wagamama, always my go to, particularly the Ealing branch. Always aces my experience. Greeted friendly at the door... excellent service... delicious hot food. Amazing ambience. Irish, our server, was fantastic... informative, conversational and positive. She also made excellent recommendations. The rest of the team were also very helpful and friendly. Can't wait to visit again.

Had a great time with friends, lovely food and excellent service

Amazing food and customer service, was served by vanessa and she was kind and considerate very friendly thank you so much vanessa

I loved the fresh, tasty food, and the staff was friendly 😋

Good , not a really posh place , functional and well cooked food , not cheap but what is !!!

We had the best food and service in the Ealing Wagamamas this evening that we’ve had in years! Really attentive and friendly staff, and the food was delicious and cooked to perfection. There is a lot of Deliveroo action in there, but it has been separated really cleverly, and has zero impact on the speed of service. It really was exceptional.

I happened to leave my Airpods there and tried calling them for 3 hours, but no one bothered to answer

Customer Service needs attention ! I decided to visit for the second time and give them a chance, unfortunately one Sunday at 9:30 pm they said :they don't serve anymore. so I arrived yesterday, Thursday, at 8:30 p.m., I got a menu, asked for water..for the next 15 minutes no one was interested in taking the order, I decided to ask a passing waiter if I could order, then he took out his notebook and took the order, he came back and changed the table number on my card. after over 45 minutes my order was still not there, I asked the manager for the boy's name and to check if he had sent the order. After another 5 minutes, Ryan waiter who took the order came and instead of apologizing that he forgot, he claimed that they had a lot of orders on Deliveroo. I left hungry after an hour and I didn't even hear an apology. I give this place a poor rating, no section, no system in the place no one pays attention to the person sitting alone without food, where there are 5 tables occupied in the rest, the manager does not even exist in the room, poor service and unfortunately I did not manage to eat here for the second time.

Yesterday I decided to visit Wagamama for the second time and give them a chance, unfortunately one Sunday at 9:30 pm they said they don't serve anymore (doors open till 22) so I arrived yesterday, Thursday, at 8:30 p.m., I got a menu, asked for water, and that was the end of the service. for the next 15 minutes no one was interested in taking the order, I decided to ask a passing waiter if I could order, then he took out his notebook and took the order, he came back and changed the table number on my card. after over 45 minutes my order was still not there, I asked the manager for the boy's name and to check if he had sent the order. After another 5 minutes, Ryan who took the order came and instead of apologizing that he forgot, he claimed that they had a lot of orders on Deliveroo. I left hungry after an hour and I didn't even hear an apology. I give this place a poor rating, no section, no system in the room, no one pays attention to the person sitting alone without food, where there are 5 tables occupied in the rest, the manager does not even exist in the room, poor service and unfortunately I did not manage to eat here for the second time.

The meals were OK but one meal the rice was hard and underdone.

We had a lovely visit after a long day of travelling. We were served pretty much straight away, and the food came quickly after we ordered. All items came correctly, so we have no complaints. We both really enjoyed the food.

Efficient and friendly service, delicious food. A genuinely fun, fast, and brilliant place to eat.

Are here with 2 others on the 28th of September 2023. Food ordered was firecracker prawns, chicken raisukaree, and Some type of noodles. We also ordered the 3 piece prawn appetiser, but it never came and after asking for it once, we cancelled it. Food was good, service was also good apart from the missing appetiser. Overall a good experience!

The only good thing about this place was service.. but obviously, because you come to eat... good service IS NOT good enough for us to come back... tofu dish was disgusting, cheapest tofu, which was not even suitable for the dish ... wagamama seriously not what it used to be...

Wagamama exceeded my expectations! The flavors were vibrant, and the noodles were perfectly cooked. Exceptional service and a trendy atmosphere. A must-visit for food enthusiasts! Loved it

Is this the start of the slow death of Wagamana's Wow the chilli squid, what have they done, it was nasty. Will never order again. The one dish I have always order for years. I asked the stuff why it was so bad they said it's changed and it's all prepared off site now. So it seems that Wagamana have chosen speed and cost over quality. Like a few others the trend now seems to be fast food for the delivery services. The conversation with people and stuff last night was all about loosing customers. It's a real shame to see restaurants going this way.

I love wagamama food. We went with the family. We could get a seat for a large group which was good. The food for the kids were very late for some reason but they had deducted it from the fill, which made up for lateness. Atmosphere was fri ndly and service was good except for the delay.

We are Wagamama obsessed, and dine at the Ealing branch regularly however yesterday lunchtime was an unusually off-putting experience hence the review. The starters were overcooked and oilier than usual. The mains were bland and lukewarm, as though some seasoning was missing. The service was extremely slow despite the restaurant being very quiet and full of staff, it took 40 minutes to receive our mains and there were hardly any customers! Overall, staff were friendly but the service and food was terrible on this occasion. We would usually dine here regularly, but this experience has unfortunately put us off for a while.

Table was sticky. When raised someone turned up to wipe it over, after his service table remain sticky. Served cold dumplings. Main dish arrived earlier than starter. Staff look tired and unprofessional except one young woman. I believe kitchen chef did a great job. If you looking to spend £100 for two and get quality service you will be disappointed. Just one lady, I think Natalie from Poland went over everything again and sorted those issues, went beyond and above and recommended us meals that have been very very tasty after all. My partner said, this was the 3rd and last time we went to Wagamama as I’ve experienced those continuously.

worst food i had for a while. portions small and just reconstituted. Not made from scratch. The quality of fish or meat is very poor- you can understand it straight away. Just banking on their position really.

I went here with work colleagues while pregnant, and the food and service were great. Thank you for such lovely hospitality.

Never had a bad meal at Wagamama. They have such a varied menu, there is always something good to choose from. Very well priced as well.

Just like the Windsor site, it is so good. The food was incredible. I ordered a Yasi Katsu Curry, and the sweet potato fries were so good! They were really crispy and delicious. The rice was nice and sticky, the curry was really nice as well. The salad was very nice as well, with the dressing providing a nice taste. The aubergine fry was better than I thought, and it was amazing.

Exceptional Service Recovery at Wagamama I recently dined at Wagamama and wanted to share my experience, which took quite an unexpected turn but ended on a very positive note. Upon arriving, I faced some initial difficulties with a waiter regarding my food allergies. This made me feel alienated and uncomfortable, as I believe such concerns should be handled with greater care. To make matters worse, there were delays and issues during the meal, such as receiving my food 20 minutes after my friend had received hers, which greatly disrupted our dinner plans. However, what sets this experience apart is the remarkable intervention of the restaurant's management. A manager stepped in and immediately turned the situation around. She took it upon herself to address our concerns directly and ensure that our evening was salvaged. Her attentive and proactive approach not only resolved the issues but also made our evening far more enjoyable than we could have anticipated. It's essential to recognize the exceptional service recovery demonstrated by the manager at Wagamama. Her dedication to customer satisfaction truly turned a potentially disappointing evening into a memorable one. I appreciate the effort made to rectify the initial mishaps, and it's because of her that I'm inclined to give Wagamama another chance. Thank you for your commitment to ensuring a positive dining experience.

First ever time trying Wagamama, must say the food was full of flavour! Tried the vegan chicken noodle soup..loved the vegan chicken strips; the noodles were soaked in flavours 😙 the fact that the restaurant popular, and they still made the service fast and polite, which is brilliant and fit well with the atmosphere. Overall, I would recommend paying a visit and tasting the flavourful food 😉

Haven’t been to Wagamama in over 10years. Went for lunch with a friend and really enjoyed my meal. I had firecracker chicken 🙌🏾 our server was lovely and friendly.

Love Waga for the whole family. Excellent food and good service. The kids hoovered all their food and we all had desserts, which were delicious. Highly recommend.

Not great, not terrible. Overall, the Wagamama chain is a bit on the expensive side for what it's offering

Been in Ealing ordered chilli chicken ramen as this option isn't available on deliveroo, got home there isn't chilli in my ramen!!!! Terrible experience, gone to the shop and not getting all ingredients I paid for!I ordered the whole thing for the chilli and that's what I haven't got!!!

It was my first time trying Japanese cuisine. I chose something I thought I'll enjoyed. I didn't. It was loaded with carrot and a leafy vegetable that I didn't like. And the chicken was dry. I should have tried the curry. I did enjoy the rice, though. I could have had just that with some sauce or gravy.

Gorgeous selection of dishes full of flavour. Service excellent. Once you eat from here, you won't go elsewhere.

My favourite Wagamama! Lovely food and atmosphere. The staff was absolutely fantastic and super nice as well!

UPDATE: cha han redesigned.. what an awful receipe. They totally messed it up. Shame. ORIGINAL: Somehow cha han always oversalted and with unwashed onion springs- always taste the soil or sand. It's not the first time and gross. Hoping management after seeing this review will introduce a proper veg washing system.

Clean and we'll run, good fresh food!

Fuimos buscando un sitio con opciones para celíacos. Nos sorprendió muy gratamente al tener menú sin gluten con bastantes opciones. Servicio muy agradable y comida con buen sabor. Nos defraudó que lo que pedimos como entrantes llegará cuando los demás ya habían comido la mitad de su plato... Supongo que al pedir los entrantes sin gluten tardarán más de lo normal.

We often eat at Wagmama Ealing the food is akways excellent, we are always made to feel very welcome by Julieta the best server in this restaurant she is very knowledgeable with the food and drinks menu and is always professional by far our best restaurant in Ealing would highly recommend and cannot wait for our next visit jeep up the good work

Fantastic atmosphere and great service from Juliet who smiles all time and make sure everything is ok.

The worst service and yasai Pad thai that I ever had !!!

love the atmosphere... chill and modern

Great food. Lovely, helpful staff.

The service was top tier, food was amazing. Honestly my favourite spot now! I would recommend this restaurant to everyone! Amazing atmosphere

Lovely food, really chill vibes. Staff helped my mum store her mobility scooter and our waiter Ryan was a gem.

Best chicken coconut curry in London. Food for your heart !!!

Friendly considerate staff - always go out if their way to help

Good quality and service. Not a great fan of big tables. There isn’t much privacy and unsuitable for cosy chats.

This is a solid Wagamama. Does everything you want it to. The waiting staff are quick, efficient and lovely. The food is fast and fresh. I eat in wagamamas generally when I’m on my own as the communal table layout works fine for a solo diner and this is one of the branches that is most comfortable when on your own. Top marks.

I've been to this wagamama branch on several occasions but I find that the food is quite hit or miss.When it first opened, the food was great but more recently it's bland. I chose to eat here for my birthday and was very disappointed. I had to drown my food in chilli oil and soy sauce for some flavour and so did my friends. I don't think I'll be back in a hurry.

Really good service and tasty food

Hi I am a little girl and I love your cooking my favourite dish is the ramen you have a wonderful restaurant 😋 bye.

Tasty Asian food! The place has a great atmosphere. Open kitchen where you can see the chefs make the dishes. The food served quite fast, and the waiters are nice and pleasant. Recommend you to visit.

Ordered take away on deliveroo but my favourite chilli chicken ramen wasn't available to order on the menu also the wok-fried greens was missing.Can you add it back to the menu please?! As the grilled chicken ramen isn't that tasty... And noodles were overcooked too soggy.

Didn’t give us cutlery n the customer serve is not friendly .

Today I was once again in Wagamama. Unfortunately for the last time. I waited 15 minutes and no one came to me, I didn't even get a menu card. I felt completely ignored.

Niedzielny obiad z rodziną i przyjaciółmi udany! Pysznie, dzieci otrzymały kolorowanki z firmowymi kredkami, a najmłodsza mogła spokojnie pospać w wózku. A co najważniejsze na potrzeby tej opinii - ZACHWYCAJĄCA obsługa!!! Pozdrawiamy panią Irish, która nas obsługiwała, jak i całą pozostałą ekipę, tych z Polski również ;)