Wagamama in York

Very professional and caring! Food was amazing

Our first time visiting a Wagamama restaurant, and it exceeded our expectations. Friendly staff, very tasty food, well presented, and a fair price. Although it was busy we were served in good time, and the staff were very helpful as we were new to the experience. Very relaxed atmosphere and as it was at the designer outlet there was plenty of free parking. Well done Wagamama crew today!

Got my order wrong. Waited for another dish by which time my partner had finished. Asked for water which didn’t arrive.

Fantastic food and staff were great, one gluten free diner and everything was perfect for all of us

Got my order wrong had to wait a long time but they did take it off the bill hence better scores

Lovely noodles soup and other side dishes. Some plates are not my liking but overall is good. Good place to eat after/before shopping Staff was lovely

Tonight’s experience here was excellent. Good service and tasty healthy food I’ll be back I forgot to take a photo of the food which was nicely presented but this is what I had ( see pic)

Always good food, just a shame they don't do duck ramen anymore

Another tasty meal at Wagamamas. Visited on a Friday after work and had no problem getting seated. Staff were great and food arrived quickly. Food was tasty and fresh as always. Paid using QR code and had no hassle.

Comfortable and friendly Wagamamas.

Wagamamas is probably my favourite chain restaurant, decent quality food with good flavour. The only downside to this one is that there toilet is outside the restaurant.

Good place to eat, staff are very friendly and helpful. Only annoying thing is that yes even though food comes out at different times, a lot of times we received mains before our starters which was a bit annoying. Food is usually good, rarely we've had problems e.g. noodles being a bit burnt. Cheerful place and quite reliable.

Stopped off here for lunch after shopping. Fancied trying something different and although not a vegetarian have recently been appreciating what can be done with butternut squash so decided on the roasted butternut squash curry. Can’t remember their fancy name. My meal arrived looking very appealing, gorgeous sauce, a mound of rice and the handful of leaves at the side. On closer inspection there were just 4 tiny pieces of butternut squash. Caught the attention of our server who agreed it was a poor portion and spoke to the kitchen who offered to cook it again from scratch or bring some additional squash to add to my plate. As my husband was already tucking into his katsu curry I agreed to the latter. Around 10 minutes later, when almost finished eating the sauce and rice I was given a bowl of something that resembled deep fried cubed miniature chips. It smelled of cooking fat. Fried so that you couldn’t determine the colour of what it was and plain with no additional sauce….i wasn’t expecting a fresh meal by any stretch of the imagination but I did expect ROASTED butternut squash cubes in some additional sauce. Simply not an acceptable solution and had I realised that was going to be the result I wouldn’t have bothered in the first place. I was told by the manager that the food was portioned by weight…well if that is the case this definitely makes butternut squash a luxury item more expensive than gold! The meal was taken off the bill but I would hesitate to rush back if at all to Wagamama.

Never eaten here before and dropped in whilst shopping. I got a starter of seared beef with pickled moolie, followed by a noodle dish with crispy duck, it was absolutely 💯%. Service fab and incredible value. Staff took time to explain the menu when we wernt sure what to have. Looking at all the food coming out of the kitchen I could have ordered anything and been happy. Best lunch I've had in ages !

Food was great. Service wasn't bad but nothing special.

Good restaurant to take a break from shopping. Nice food, quick service and friendly staff. Gets busy on weekends.

Excellent service, Food is always hot and freshly cooked

I been doing some training at the designer outlet and have had a few meals at the wagamama and the food and service has been great the Hotpot, firecracker, pad Thai and the beef reman are all great will definitely be going to my local wagamama once my training is done.

A lovely lunch stop off after a bit of shopping! Simple and scrumptious! Definitely worth a try

I came here for dinner with my sister and her family, and I'm so glad that we did. They have kids meals which was perfect for my niece. My sister and I each ordered the vegetarian pad thai which was yummy and her daughter and partner had the katso curry. The service was great as was the food. I look forward to coming back here.

Awesome experience we had at the Designer outlet York. Great service at Wagamama and very friendly staff. They was there for us at every step even though the restaurant was full. We will definitely go back. Great playground for children too.

Service quick but food average. I was shown to my table by one person then dealt with three other staff before I left. I chose not to pay using the QR code as I didn’t want to enter all my data. I ordered gyoza as a starter but they arrived later than the main . Veg gyoza was barely warm and pretty tasteless. The chicken katsu was ok but the sauce was too thick and super salty. Not wowed at all.

Tasty fresh made to order food as to be expected from Wagamamas anywhere. Friendly staff made our lunch a delight. They do a kids menu which is tasty but not spicy and was a big hit with 6 and 8 Yr olds.

Overpriced, small portioned food, but nicely cooked food.

The service at Wagamama was completely unacceptable. Despite an empty restaurant, the hostess rudely instructed us to go back and wait at the door, showing a complete lack of regard for customers. Her behaviour was appalling and completely unprofessional. Had my wife not been hungry, we would have left without a second thought. It's crucial to treat paying customers with respect, and the way we were treated fell far short of that standard. In the end, we found out the unfriendly Eastern European girl who was the host she is the actual manager!!!!

Good food, great service and clean spacious covers.

Extremely rude staff. Got some cut apples in a bowl for my 2 year old because she won’t eat Japanese. Was told to “keep it away”. Never going again!!

Food as ever at Wagamama was full of flavour and served when ready, not all brought out together. We were after a quick evening meal and were glad we dropped in.

Second time going to Wagamama the first time was ok as for the second really not great at all , I had the noodles with chicken and prawns when it came I’m not being funny they could of sold this as a vegetarian meal there was next to zero chicken or prawns in it , noodle don’t cost a lot or spring onions also peppers so why do they think it ok to charge £14.50 for a dish that cost to make would be £2 at a push ,trust me I know as I’ve been a head chef for 10 years and 13 years as a normal chef , I can say I will not be using Wagamama ever again , you rip off your customers ,shame on you .

Out for wife's birthday...we both loved this place...many thanks

Nice quick service, food was excellent

Delicious food, no complaints !

Fabulous food, great service, value for money

Very nice place to eat. Excellent food and service.

Food on the whole was fab. Was asked at the end Was everything OK. In which I replied all was fantastic apart from one dish the new roti curry dish. The roti for me was undercooked so I left it. She took the dish away and said well you've eaten most of it. I said yes apart from what I believed to be undercooked. She reply was I eat them everyday it's not undercooked. I wasn't looking for a refund or a replacement I was merely answering her question for feedback. Her tine I believe she was called mila at the york outlet wagamamas was so undermining and she just took the plate and was like ok. Her facial expression and response was completely unacceptable. I've never been spoken down to like that and was actually quite upsetting

Food on the whole was fab. Was asked at the end Was everything OK. In which I replied all was fantastic apart from one dish the new roti curry dish. The roti for me was undercooked so I left it. She took the dish away and said well you've eaten most of it. I said yes apart from what I believed to be undercooked. She reply was I eat them everyday it's not undercooked. I wasn't looking for a refund or a replacement I was merely answering her question for feedback. Her tine I believe she was called mila at the york outlet wagamamas was so undermining and she just took the plate and was like ok. Her facial expression and response was completely unacceptable. I've never been spoken down to like that and was actually quite upsetting.

Food fantastic and service very good. Spoilt just a little by the music that was playing in there. What was it....just a row.

Visited Wagamama's for the first time during a regular trip to York Outlet. Usually when go here its so busy but this time we got lucky and arrived before the lunch time rush. Was seated promptly and as it was our first visit the waitress explained how to order and how to understand the menu. Food arrived very quickly, do like that the food arrives when its cooked and does not wait for the whole table's order to be ready. This feels very street food like which I enjoy and means the food is always piping hot. The starter was lovely, the main course was Chicken Teriyaki Noodles which was amazing. Next time I would probably choose the Beef over the Chicken as I've heard these are better. Cant wait to return!

Great food and great service - best place to dine if you want some food food whilst visiting York Outlet

Great Gluten free menu and staff really knowledgeable

A family friendly venue that cater for children - colours and drawing sheet on table ready for us. Unfortunately the kids weren’t really into the fried sweet potato option on the combo deal. Staff really smiley and helpful and food for adults was delicious. Juices, as always, went down a treat for all. Enjoy!

Always good here. Bang bang cauliflower is incredible

Visited here twice and had the Beef Brisket Ramen. Everything about this Wagamamas is great, always good service and never a long wait for a table even when it's busy on a weekend.

My curry sauce was cold . noodles were dry and stodgy.and not enough teriyaki sauce.very disappointed ☹️☹️

A perfect little stop off after a shopping trip. Never disappointed when we do visit, great flavoursome food, wide variety and the level of customer service is exceptional. Having coeliac disease the processes they have in place to ensure my requirements are met are second to non. The time the staff spend to fully explain process's and the measures they put in place is something rarely found in most eateries.

Never disappointed when we visit here. Staff are always exceptional and their attention to dietary requirements is second to non.

Excellent food as always. Freshly made. You can taste it!

My food was delicious, and the staff were very helpful because my English isn't too good,a big thank you

Me and my partner ordered one hot pot of chicken and one of beef and I think it was the spiciest thing I've ever eaten, my partner couldn't even finish her meal, there was no clear indication on the menu that it was that spicy and the waiter did not tell us anything about it either. Our starters cost a fortune for the amount we got too. All together it was super disappointing considering we spent a lot of money there.

Very delicious food, the service is nice just I don’t like the tables as we have to share with strangers. I was very impressed by the quality and the portion size of the meals, it was really worth it trying.

Just stopped for somewhere to eat was nearly out off by the queue which disappeared quickly, service amazing food even better.

Assistant manager James wouldn’t let our 2yr old eat chips. Our son was sat quietly eating his lunch and we were asked to leave

Although it was busy, we were seated promptly and service for our meal was quick.

Great food and service was excellent

Good old Wagamama, you can’t go wrong with any one of their restaurants. Food great, helpful staff, good value for money, what more can you ask for!

Fresh ingredients, healthy food. 0% alcohol cocktails just perfect 🥰. Really enjoyed the experience.

Lunch was lovely here, got quickly seated & order taken quickly. Drinks lovely and cold, food delicious as always! Ordered the new roti raisukatsu starter - highly recommend! Had chilli chicken ramen & chicken yaki soba - YUM!

For a chain it's really nice food and good service

Always enjoyable. Frustratingly, and it was absolutely freezing. Not entirely their fault but slightly detracted from the experience. More of a climate issue than a restaurant issue but they could have whacked the heating on...

Good is amazing as always, and serwis is quick and very friendly. Every time we are in an outlet, we always go to eat here.

Friendly staff. Food was nice but nothing I hadn't seen before in restaurants.

My wife and I attempted to have lunch at Waggamama”s in the York Outlet yesterday. We queued for 20mins and when it was our turn to be seated I asked the waiter if we could be seated at one of the seating booths at the front of the restaurant due to it being quite warm in the centre of the restaurant. As there were a couple already dining in one of the booths I didn’t think it would be a problem, as it would have been much cooler there than in the main dining area. To my amazement I was informed by the waiter that the seated booths were for 4 people only and we had to dine in the main restaurant. I immediately pointed to the couple who were already seated in the booth and asked how could that be, when there was clearly 2 people already eating in a booth. The reply from the waiter was “I don’t really know, but do you want to eat in the main restaurant or not”. My wife and I decided not to bother due to the main restaurant being very warm inside. We then decided to dine at Pizza Express and had a lovely meal with outstanding customer service. The next point is beyond belief and clearly demonstrates the lack of customer service at Waggamama”s. As we walked past the restaurant I noticed once again that a couple were dining in one of the, so called “family booths” for 4 people and not for couples. I proceeded to go into the restaurant and asked the manager why had we been refused to eat at one of the booths. The manager couldn’t give me a reason and basically tried to ignore my question. At this point, another member of the customer service team asked what the issue was, I explained in full my issue and was told that one of the diners had a back problem and that was the reason they were seated in a booth. I then reminded the waiter that the couple earlier were seated in the booth and was given a reply of “well they must have just sat down on their own without being seated by a member of staff”. My wife and I, with our family and friends were regular diners at this restaurant, but following yesterday’s experience we will not be using this establishment ever again. To all single, couples or threesome diners who frequent the York Outlet Wagammama”s and wish to sit in one of the “family booths”, please inform the staff you have a back problem and need to sit in one of the “family booths” and you should be able to sit where you desire. Failing this, just ignore the staff and other customers and just blatantly sit in one of the “family booths” and you will be fine. Thanks for nothing Waggamama”s , your customer service is a JOKE!!!!

First time in a Wagamama and it was delicious. I had the steak teriyaki 😋 Very tasty

Was served by the lovely Audrey today! Impeccable customer service, and great food as always. Thank you for such a welcoming experience!!!

Reall enjoyed the food. They were able to cater for my wife, who has a gluten-free diet. Service was good, also very pleasant staff. Thank you to all concerned .

This is recently my favourite spot for lunch, every time I’ve been every member of staff has been welcoming and friendly and a credit to Wagamama’s. Every time I go I try something different and I have never been disappointed, it has all been fantastic 💕

First visit to wagamama I now understand why there is always a queue. Great food fantastic service and staff would recommend to anyone that likes loves Asian food. Can't wait to come back again. I will say you pay for what you get, yes it isn't cheap and it is very good thanks see you again i hope.

Checking in waiter was horrible and refused to let us sit at one of the empty tables instead sitting us on the end of a party of 6. His argument was they might get big parties arriving anytime. We asked to sit on one of the many tables with just two people on ( or the table for 8 with only one person on) After a stand up row where he humiliated us, we finally got to share a table for 6 with three others. The waiter that took the food order couldn’t have been nicer. Shame the welcome to the restaurant is so unpleasant Food great as slways

My favourite place in the outlet

Food excellent and great value.Staff were so friendly and very efficient. Will definitely visit again Whilst we were having lunch a gentleman came in who clearly had psychiatric issues and was very aggressive and confrontational towards the staff. The manager came over to the man and spoke to him quietly and respectfully, offering him a seat and a drink, the man declined and left the restaurant quietly. The manager totally de-escaleted the situation with his calm and professional manner. A real asset to the company.

Great food..pricey ..hey but that's UK and VAT...not crowded at 6pm mid week even during Xmas. We were surprised the whole mall was quieter than we thought...the good thing in Designer outlet mall is the choices available in terms of various restaurant outlets. Service great as usual

Nice food, service is always friendly but not overboard

Enjoyed a lovely meal with friends are server tonight was Izzy lovely girl very polite and friendly. service was quick and food was brilliant overall a good time thank you Izzy and staff!!!!! will be back again fingers crossed our server is Izzy :)

We love a visit to Wagamamas, always! The vibe was great, the food was great, too! The waiter came across as a little lost yet very friendly. Overall, I'd recommend Wagamamas as a reliable choice with a vibrant atmosphere.

This restaurant had a heavenly ramen ( which I ate all of) it had delicious drinks and had a lovely broth! Will be back again!

Arrived couple minutes before it opened, girl says can I help you, I say yes table for 2 please, she says we're not open yet, I started replying to her when she turned and walked off! The food was not great, chicken was CRUNCHY and RAW in the middle of peices, wok fried greens sat on the counter for so long they were cold.

Recommend ramen beef brisket and children katsu curry with noodles Food is delicious and staff really helpful

First time, and won't be the last! And managed to eat 90 % of my main course with chopsticks, will definitely return.

It's nice but not great and quite pricey.

Always amazing food and even better service. The waitress was lovely and even commented on my outfit once the food was sent out.

On the day in October half term the restourant was busy but the staff were still friendly and made time for conversation alongside taking order and usual stuff to a friendly but non intrusive level so about perfect. The food was done to a good standard but I thought some of the portion size was miss matched on my manager fresh prepped meal due to allergies with not enough sauce on katsu curry, but I have been here previously and it would have had 5 stars on that occasion when slightly less busy. However considering every table was full and queuing out of the door we were seated within 5 minutes and the service and timing etc was good. Shame a couple next to us expected for everyone to bend to their will, however the staff managed it speedily and maintained situation, shame there are some self entitled people in this world but well done for the staff defusing the situation while standing their ground a good management of a potentially difficult situation.

Muy buena comida. La atención por parte de la camarera fue muy buena también. Tienes bastante variedad donde elegir y todo lo que probé me gustó mucho. Repetiré

Have eaten at 3 different restaurants and they don't differ like other franchises. Great food, great staff

Lovely food. Bao buns for starter. Main courses Duck Donbury and Chicken Firecracker were very nice. The Donbury is a larger portion. We were seated very quickly. Service friendly and quick. You can pay at the table via QR code with the option to give a tip. Designer centre offers plenty of parking and the food court is accessible via escalator and lift.

Persuaded my friend to let me treat here and come here for lunch while out shopping. While she had been several years ago, she wasn't sure what the menu was like now. I enjoyed the Salmon Koyo Bowl, while she enjoyed the Katsu Chicken salad....and we split Bang Bang Cauliflower. Both dishes and the side were brought out when ready and we didn't mind this as gave us more time to chat and enjoy our surroundings. The food was stunning, with just the right amount of spices to complement the chicken and salmon. Bang Bang Cauliflower was a revelation and we both want to recreate this at home! Staff were great, service was excellent and food reasonably priced too!

Everyone loves a wagamama and the York outlet is no different. The staff are friendly and helpful and the food is always fresh and delicious 😋

Fully forgotten about. Had to wait 25 mins to order. Came in 40 mins before close so really quiet, staff just cleaning and ignoring us. Such a shame.

Wonderful lunch today. Perfect service and and my son said they couldn’t have done anything to make the food more perfect. The cherry blossom lemonade was great. We hope to return as soon as we are able.

My eight year old grandson loves it.

Best steak noodle I had in all Wagamama. Staff were nice. Thanks for the chef.

Excellent food good value for money

I had never been to any Wagamama outlet before. We were seated immediately . The young staff were lovely , efficient and healthy .Food was tasty . A great experience.

Great food Lovely staff All clean tidy and well spaced Children friendly go the extra to make sure their food was just right for them

One of my granddaughters favourite eating places. Good selection of Asian food.good staff and service .only drawback it is in open surroundings

Great food, quick service, friendly staff, Joseph was lovely!

Decent food and good service. Sometimes there is a queue to eat here.

Great meal, fast service. We went with a couple of toddlers and they had run out of Crayons so the waiter found a pen fir the kids to use which was thoughtful. Kids menu great, and sauce was separate which was ideal.

Excellent food with a wide choice.

We had booked a session to take children from our school to learn all about Japanese cuisine. From the moment we confirmed the booking Emma and her team could not have been more attentive ensuring everyone's specific needs, allergies, dietary requirements etc. were met with minimal fuss. The whole session from beginning to end was well thought out with every member of staff interacting, smiling and helping the children to make food, learn about culture in cuisine, create our own smoothies and taste different ingredients. As staff, we were absolutely blown away and thrilled at the response of the children and just how much effort had gone into the morning- our children have not stopped raving about it and cannot wait to bring their families too. 5 stars is not enough- a HUGE thank you to Emma and the Team!

had a fantastic lunch whilst shopping , spotlessly clean and efficient, pleasant staff, the menu is the same everywhere but the experience is special here