Victoria Restaurant in North Tyneside

We returned to The Grand last night after an extended lockdown for us, and from the minute we entered the lounge it was sheer bliss. The calm, sumptuous seating, overlooking the sea is just so wonderful for the soul. Fab service. Drank our aperitifs and just relaxed. We then decided to have a meal in the restaurant, again a beautiful room, a warm welcome from the staff, and another beautiful sea view. Food was delicious, every morsel, scallops beautifully cooked. Portion size perfect. Wine list very well chosen and the red we had was excellent. Such a blissful night.

This was a birthday present for my husband from his work colleagues which was thoroughly enjoyed by us both.Tea or coffee offered with the food and frequently re-filled, great sandwiches and the offer to exchange any we didn't like, cheese and fruit scones (with jam and cream) and a selection of cakes and desserts. All enjoyed from the best seats in the room, overlooking the stunning beach and sea. Nothing was too much effort, served by staff keen to ensure that all our needs were met with a genuine smile, thank you.

Called in here tonight and were lucky enough to be offered a window table. Food was fantastic and well priced for the quality. Our waitress was great really friendly and helpful.

Booked the Grand Hotel for Christmas Day dinner after reading good reviews and wanting to do something different. Never again the food was awful, we paid £700 for 7 of us and it was a complete waste of money. A lot of food was sent back untouched and I had to cook my 2 teenage sons something to eat when we arrived back home. Spoilt our Christmas Day, I would not recommend at all. Complained direct to the hotel and was dissatisfied with their response.

I am fortunate enough to live within walking distance of the Grand Hotel. We have held a family wedding there, frequent Copperfields and tha Lounge regularly and had relatives stay there. We were delighted to recieve a gift voucher for the Brasserie at Christmas. We booked to use it on our anniversary. It was a Friday evening and it was somewhat of a disappointment to find only four other couples in the large dining room. To me the atmosphere was somewhat lacking. We also thought that the menu was limited for example there was only one chicken dish and after asking the waiter what it was it was a small whole chicken served hunter style not good for a partner that doesn’t like chicken on the bone. The vegetarian option were also limited. In the end we had steaks, one sirloin and one fillet. The fillet steak was very good. Although the price was at the top end I baulk at having to pay extra for a sauce and onion rings the steak itself coming with one small mushroom, half a tomato and chips. My prawn cocktail was good. The service was good if not a bit too efficient! To me if the Brasserie wants to attract other than Hotel residents in numbers it needs to make the dining room a little more intimate and perhaps look at the menu to attract younger diners, don’t have to look far we love Oras and Allards for a dining experience. Trip adviser don’t allow you to rate as good it’s either very good or average and my experience wasn’t in the very good category and I wouldn’t return unless there was a change to the menu.

My nephew sent his mother a voucher for three people to have afternoon Tea here she kindly took myself and a friend with her. The place is beautifully done out and the staff very friendly and attentive. The "tea" was wonderfully presented and they went out of their way to give me a selection of my own as I don't care for chicken or fish. Marvelous customer service. Can't rate it highly enough.

Ages since we have been to the Grand for dinner. Excellent choice of starters made it a dificult to,make a decision. The twice baked soufle, smoked haddock risotto and scallops. Our main course were again well worth it, roast cod loin, Lambs liver delicious. The whole evening was a success good food served by efficient friendly staff.

The food on the evening menu here is very good and varied,, and cooked to perfection, breakfast however is a little overpriced at £14.99 and although the Scottish breakfast (scrambled egg with salmon on a muffin) was excellent the English breakfast wasn’t up to much.,

Although I have already written a review of The Brassiere in the Grand review, it’s worth repeating here. The food is excellent and the service is great. The staff are friendly and helpful. We have eaten here often over a period of more than 10 years.

A beautiful room with fantastic views looking at Tynemouth longsands beach and beyond We visited for afternoon tea, the service was on point with dedicated, friendly and efficient staff. The food was well presented and absolutely delicious, enough to fill you up without being too much and wasted We will definitely be back again

Went for Sunday lunch for a special occasion with eight people. Had high expectations as have been several times before and recently read that a new chef had improved me us etc. Starters of pate and prawn starter very good. 3 of the party had beetroot, goats cheese and walnut salad, this was varied- 1 portion fabulous but the other 2 had to look to find feta cheese and walnuts! Main courses again mixed- risotto very good as was the lamb but the beef was not succulent despite being pink and the rather large Yorkshire pudding dry and hard. The roast potatoes were pale, slightly hard and underdone Desserts were well received and the wine was good value Came away rather disappointed and expectations not met

we went for a family dinner- a ver generous gift from our son/daughter in law. it was a lovely experience from start to finish. all staff were friendly, helpful & professional. the food we had- quite a selection between us! was delicious & beautifully presented. the room is very elegant & of course- stunning views!

Fantastic food with fantastic waitstaff. Dining in the Brasserie definitely makes you feel Grand. We dined in for dinner one night and breakfast the next day. Both meals were absolutely fantastic with charming, attentive wait staff both days.

When we arrived at the hotel the entrance was lovely and the staff friendly and helpful. We decided not to eat at the hotel that evening and instead went into tynemouth. We went down to breakfast the following morning and we were very disappointed. The buffet part of the breakfast, cereals, juice etc, was very limited there didn’t appear to be any non dairy alternatives, although I didn’t ask if there were any available. We ordered the cooked breakfast full English for my husband and vegetarian for myself. When the meals arrived they were not very appetising the full English was greasy and the bacon and sausage were both over cooked. The vegetarian was no better, the tomatoes on the plate were really not pleasant and when I mentioned this to a staff member I wasn’t even given an apology. The following morning I had poached eggs on toast, shame it was only sliced bread and not anything special and my husband ordered scrambled eggs and smoked haddock. He said the fish was lovely but there wasn’t even a garnish on the plate. Whilst the accommodation was really good, comfortable and spotless the food badly let it down, a fact that seems to be well known amongst the locals. So much could have been done to make it a thoroughly enjoyable experience in such a lovely hotel on the sea front.

I have stayed at the Grand on many occasions and enjoyed good service in every way. However, my last visit was ruined by a very rude staff member who, I think, was styled as manger of the brasserie there. The receptionist welcomed to the hotel, our care dog too and we asked main reception whether is was okay for him to join us and we were told our very clever, very well behaved dog was welcome. The very rude staff member we met in the Brasserie told us the dog wasn’t welcome and we must remove to the pub at the back of the hotel. I have visited the hotel many times before and stayed there with my care dog who was always welcomed with warmth by the staff. The Brasserie staff member told us three times, interupting our lunch on each occasions to tell us the hotels policy was a bit much after I’d stayed before on several occasions with no mentioned made of their policy. She lacked sensitivity toward the disabled, no, towards anybody. She lacked courtesy and good manners sometime We have always enjoyed at the Grand. The manager responded to my e-mail of complaint by ignoring the true nature of my complaint but explained how he had consulted the web regarding care dogs. So, it seems his hotels policy on the matter of care dogs was explored when a complaint was made. Remember, I had stayed many times before with no mention of my dog being unwelcome. My dog cam certainly is and has aways demonstrated far better manners than the management of this sadly once good hotel.

Lovely afternoon tea in delightful surroundings. Have already given a report in The Grand Hotel's section.

The afternoon tea at the Grand hotel was one of the better ones that I have had, myself and my daughter really enjoy visiting different places to indulge ourselves in this pass time, the finger sandwiches' were particularly good, full and a decent size, not...

We'd booked for afternoon tea and as expected the food was delicious. The restaurant was very accommodating for a group including one six week old and one two year old and 4 visitors from Mexico two of whom don't speak English . We weren't rushed...

We called in here on spec for lunch on a Saturday. The restaurant has just been refurbished and it is really lovely. The décor is very tasteful barring the plastic palm tree which we found a bit odd. There is a really lovely sea view...

Had a lovely lunch today with unusual starter cold fillet beef strips on a black crushed rice base with pickled veg. Main course, though rather slow arriving, was first class - lamb served on a mashed potato base with sweet root vegetables - faultless. Young...

How the Grand Hotel must miss the lovely Lionel,he was a gentle,gentleman a truly professional head waiter and master of ceremonies at this most lovely of hotels.We have now encountered the Head Waiter who is employed there (how, we and many others wonder?). At an afternoon tea meal and an evening meal. We will not be returning for a third run in. He was useless in taking an order,cheeky when we said no to wine and downright rude when we mentioned the pudding choice. He has put us off and like other reviewers I am spreading the word too. Don't go the Grand for ok ish food and worse to put yourself through being treated as dirt below this man's feet. How he has such a position defies all belief.

Arrived here a little late, but the staff were lovely and welcoming when we did arrive, for a family Sunday lunch. They advised us that we could buy a parking permit for £1 so we were able to park nearby in a "permit holders" zone....

We visited the hotel and had dinner at the restaurant, the steak was cooked to perfection, off-menu requests were openly accepted the wine came as described and the staff were friendly and happy to aid in selection.

Having read some of the reviews here, I wondered whether I had made the right decision in booking lunch here for the four of us. In fact, food and service were excellent throughout. Fair value - £138 including a tip for two courses for two...

We went to the Grand to celebrate with friends over an afternoon tea. The food was good but the service was awful!! Some of the waiting staff came across as rude and disinterested, making you feel slightly on edge! We ordered second drinks half of...

I initially went into the lounge/bar to ask for a table for 3 ,there were only 2 seats so asked the staff member behind the bar if we could use one of the chairs with coats on ,but was brushed off with a bad attitude...

Just had a very mediocre meal here and all of us felt very hurried and unwelcome, a waiter we later found out was the restaurant manager asked twice if we were ready to order after being seated for less than 10 mins , the second...

Service was the best part of our experience, with the exception of the end. Food was OK, however, myself and my wife shared starters, Pate and Scallops, and several hours later were both Vomiting ! This seemed too coincidental, as we had not been together,...

table set exactly as wanted. service excellent.(had pre-booked meals). atmosphere just as we wanted it. food excellent. everybody in the party commented on how good the food was.

Well what a wonderful way to end the festivities ! Lunch was beautifully prepared, wonderfully served, and at £39 per head a reasonable price. The ambience and the setting just finished everything off. Traditional and lovely Thank you

The Grand Hotel accepted my rather late booking for Christmas Day and I can honestly say they were amazing. The service, staff, and food were exceptional. Having had Christmas lunch there a few times, I knew the standard was good however, with my aging mother,...