Based on 884 opinions finded in 3 websites
Based on 884 opinions finded in 3 websites
Nº 292 in 335 in Fylde
Nº 49 of 54 Other cuisines in Fylde
Opinions
Great place ... fantastic team and a really friendly bunch. Been coming into this pub for 20 years on n off and gotta say it's as good now as it ever has been ... very dog friendly , good pub grub and a nice choice of ales 🍺. Good laid back attitude around which certainly helps you relax with a pint after a busy day .. 100% recommend 👌
MrYeags . 2024-11-27
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Booked for family festive meal which we had today food was lovely nice hot table set out Christmas.staff very helpfull.desserts were lovley and coffee with choice of liquor.
susan B . 2024-11-23
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All good pubs are warming to the heart, the body and the soul... The Victoria is always a pleasure to visit at all levels, a good old fashioned hostelry with a warm welcome and always a fine selection of cask ale and other refreshments... Not to forget the fabulous food... A genuine local pub.
Safari28825150161 . 2024-11-19
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there was a very friendly breakfast attendant who was awesome
Angela Michel . 2024-11-16
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I needed to book a room last minute for my son’s partner, baby and friend after their partners were involved in a serious motorcycle accident. Even though it was late evening JayPal sorted out a cot for the baby and was very helpful. My son’s partner said everything was fine at the hotel, room breakfast, service etc. Can’t comment on it’s suitability, location, etc for a holiday as they just needed somewhere to stay overnight near to Kings College Hospital
Tracey . 2024-10-19
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BEAUTIFUL AREA AND WELL SERVED BY PUBLIC TRANSPORT, BOTH BUS AND SUBWAY. GEJA CHAMBER ATTENDANT, GOOD. GUSTAVO AND EVELYN BREAKFAST WORKERS, GOOD, COURTEOUS AND EFFICIENT. ENGLISH GUY AT THE EVENING RECEPTIONIST, FRIENDLY AND VERY EFFICIENT. THE ROOM IN THE BASEMENT FLOOR IS DILAMINIZED AND NOT APPROPRIATE FOR THE PRICE PAID. CHAMBER RATING: 2.
Ada Caspani . 2024-08-18
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Always a good atmosphere, good selection of beers. Friendly and knowledgeable staff! Highly recommend! Family friend too
Caitlin P . 2024-05-26
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The hotel is small but nice. The service is absolutely fabulous. The guys are nice and helpful. We spontaneous booked and it was quite easy and cheap. The locations is perfect to explore London and it's quite near to Victoria coach station. The breakfast is basic but good. Same the rooms. Value for money is pretty good. I would recommend the hotel and will book again.
Katharina Gartner . 2024-05-20
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Came to the Vic with a couple of friends on Saturday evening. There was a singer on and the atmosphere was amazing! The staff were really lovely and recommended me my new favourite gin! Will definitely be returning!
Lisa . 2024-04-29
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Really good service in here very helpful and made a really good lunch experience. Good food also and came quickly nothing was too much trouble
Zak . 2024-04-27
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The Vic is our local pub, we live a few yards away! We go regularly with our dog and sometimes our Grandchildren. It's a very friendly place with great staff, the menu is comprehensive and the food is always tasty, they have a good range of real ales and other drinks. We can't recommend the Vic enough! Ian, Kathryn, and Fido.
Ian, Kathryn, and Jazz ( GCHQ, Retd ). . 2024-04-26
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Amazing service, lovely staff one of the best local pubs in St Anne's couldn't have asked for more would go again.......
claire c . 2024-04-26
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Friendly staff, comfortable bed, good breakfast.
Dee Black (Geenie Hair Extensions) . 2024-04-07
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Tight rooms (had rooms in the basement) but good location.
MewthreeLila . 2024-03-26
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We stayed in this hotel in January, excellent value for money. Excellent location with metro availability just a few meters away. Very spacious room and very good breakfast, both sweet and savory. We will definitely be back.
DesirãˆE Tarantino . 2024-03-21
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Very well located the 3 stars hotel have the minimal required commodities! The bed is comfortable, the bathroom is quite good, but the bed is small, and noisy, you can hear every noise from outside! The breakfast, have the basics: bread, butter, scrambled eggs, beans, sausage and bacon, but there is no cheese. Ou can have several types of tea and coffee.
Nuno Mira . 2024-03-14
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The ladies working the breakfast are wonderful. Always smiling and upbeat.
michael lane . 2024-03-13
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Smallish rooms, but great location and the breakfast was excellent
Dan Horrell . 2024-02-26
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We stayed from 02/21 to 02/25/2024. Very good location, the room is clean (just a little small and no storage) clean bathroom is spacious, the little extra tea and coffee available in the room ironing board and iron. Welcoming, friendly and competent staff, I recommend it.
Nadine - Sylvain Lambert . 2024-02-26
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Pop in for a drink after work & ended up staying longer than intended due to the good company, excellent staff, & great drinks
suebZ8270FR . 2024-02-24
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O Hotel está bem localizado, perto da linha de metro. Os pequenos almoços excelentes.
Carlos Teixeira . 2024-02-16
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Pésimo Hotel. En primer lugar y lo mas impactante de todo, es que al momento del desayuno nos encontramos con un ratón en uno de los sillones en donde comen los huéspedes (adjuntamos fotografías), se dio aviso de manera inmediata, las personas de la cocina manifiestan que es segunda vez que se ve al ratón y que gerencia no hizo nada. Es por esto, que reclamamos en recepción y su solución momentánea fue darnos dos bebidas gratis y decirnos que mañana iría el exterminador (nunca se confirmó esto). En segundo lugar, nos dimos cuenta que la limpieza de la habitación era mínima, no había limpieza del piso ya que se notaba basura del día anterior. En tercer lugar, se escuchaban los ruidos de las habitaciones del lado y de arriba, lo cual era molesto al momento de descansar. Lo que podemos rescatar del lugar es la atención de la Sra. Myriam de cocina, quien siempre estuvo atenta y preocupada, pidiendo disculpas por las situaciones antes mencionadas. Además, otra cosa a destacar es la ubicación del Hotel y la cercanía a una estación de metro. Sin embargo, se nota en general una mala administración en su conjunto. Al parecer no les interesa ofrecer una atención digna y de calidad a sus huéspedes, quienes nos vamos muy desilusionados ya que lo que se ve en la página del hotel es muy distinto a la realidad.
Camila Navarro Fuentes . 2024-02-01
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Muy buen hotel, en jna locación excelente cerca a la estación de metro victoria y pimlico
Juan Gonzalez . 2024-01-31
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Super location to access London attractions.
Lynn Nicholson . 2024-01-30
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Just back from an overnight stay at this hotel, what a great experience from start to finish !!! A fair fee for a great accessible location in the City, we had a full two day itinerary to make the most of our trip arriving ahead of time & leaving before & after check in & check out yet F.O.C.we were able to store our luggage at the hotel in a secure room, the staff in all departments were kind accommodating informative & helpful, the room was everything you would need for a place to get prepared & have a good quiet night's sleep & a breakfast included if you wished indulge, more than happy with this stay & would happily return again, highly recommend, thank you !!!
Jodie Cooper . 2024-01-05
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Je recommande vivement. Peu cher, très bon emplacement, qualité du personnel. Les chambres sont petites mais on y passe peu de temps. Petit déjeuner très bon, et un grand merci à miriam pour sa gentillesse, son sourire permanent et ses conseils
Vanessa Dorval . 2024-01-05
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Holiday Inn Express Victoria was an excellent hotel for our 8 day stay in London. The rooms were cleaned every day and the staff were all so kind and helpful. The breakfast is a good spread for holiday inn, and the food is the same every day. It does not get boring because they have multiple options for hot foods, carbs, fruits, jams, etc. Miriam in the breakfast room was especially kind and helpful, especially with my sister’s gluten allergy. She brought gluten free bread each day to our table for her which was so kind. The location of this hotel is also excellent, it’s a short walk to Pimlico station (5) or Victoria Station (12) so it’s easy to get around london. Overall, this is an excellent hotel if you’re looking for a good location, quiet and clean rooms, and great staff!
Charles Vega . 2024-01-04
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Good hotel for the price. We were supposed to stay in a room with a double bed and a sofa bed, but they complimented us and gave us a large room with a double bed and two single beds, big and comfortable. The gluten-free breakfast option was just cornflakes, bread and sausage, and in general the breakfast was poor. The staff was kind. The location is very good.
Kristina Arakova . 2024-01-02
MORE AT Google
Nice place to stay in London. Only 6 mins walk from underground
Paul Allen . 2024-01-01
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Had an excellent night out thanks to Sue and her wonderful team, highly recommended, good atmosphere and friendly locals, and it's dog friendly!
Ron M . 2023-12-31
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Nous avons passé un agréable séjour en famille. L’hôtel est bien situé et le personnel sympathique. Bien que petites, les chambres sont très bien équipées, petit plus pour les prises usb intégrées qui évitent d’avoir à utiliser un adaptateur pour prise UK. Le petit déjeuner est varié et très bon. Une adresse à retenir pour une prochaine visite à Londres.
mouliseb . 2023-12-31
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El hotel está muy bien ubicado, el personal de cocina muy majo, sobre todo porque hablaban español, Miriam, personal de cocina, era encantadora, nos atendió super bien y de forma muy agradable. Repetiremos.
Lydia Garcia . 2023-12-26
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Called in for a drink after work on Friday, good atmosphere, nice warm surroundings, very festive with all the decorations. Enjoyed my visit.
suebZ8270FR . 2023-11-26
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This pub is really special. The atmosphere when you walk in lifts your mood. Everyone appears to be catered for. Disabled , dogs, children, quizzers,karaoke. The choice of beer is impressive.The food was good. The staff helpful and friendly. A real local in its best sense.
jude r . 2023-11-03
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There where 13 of us and I'd pre ordered our food a few weeks prior. When we arrived our table was ready for us and we where greeted immediately and shown our table. The manager came and introduced herself, which was lovely. I was all ready with the list of everyone's dishes so I could point out who had what, but then the staff came out and had associated the dishes with everyone's names 😲🥰 This made things so easy for me and we all felt like the staff has put in so much extra effort to make our experience enjoyable! We weren't bothered or rushed, and the staff were accomodating with any request we had. We just had the best time! Great food, great staff and a bargain!! I'll definitely be back and I'd think so will the ladies I came with 😁
Gem_2_Review . 2023-10-25
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Visited here with friends yesterday! The food was superb. Staff super friendly and helpful. Special shout out to sue who was an absolute star who made our day!! Thanks to you and your team, keep up the fab work!
lozak1986 . 2023-10-23
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The pies were very nice filing and tasty and thanks to the bar staff will he went and grabbed us a bottle from the cellar on a busy Saturday
James D . 2023-10-22
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Went to watch the football, have a couple of drinks and a meal. Ended up having the Sunday lunch which was very nice and good about for money. Good relaxing atmosphere. Only downside is they ran out of a couple of food items but it is what it is.
TomHutts91 . 2023-10-08
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After being here a few times and after reading reviews from other people I can say if you don’t have children it could potentially be a better visit but if you do have children the staff are very strict, told us they can’t cope with children this day the last day ect, very unwelcoming could be having a bad day and they act as if it’s them that should get the special treatment, fake smiles. Can tell they are miserable and the older members staff are training the younger member to be the norm of customer service, terrible and unfriendly and massively overrated, will always try to avoid this bar, hopefully one day they will have friendly trained staff, there no way you could call this a family bar
Jacxson f . 2023-09-12
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Pet-friendly & relaxed atmosphere. Nice outdoor space & attentive staff who checked that we were happy with everything.
Emma B . 2023-08-30
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We spent the week nearby and visited quite often for food and drink. The food was very good and reasonably priced. The hospitality shown by Isla and the team was fantastic. Great pub with great service thank you so much.
Jonbantam . 2023-08-11
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What a super pub. The location is lovely- lots of outdoor space. The food is fab and the staff are so friendly. Shout out to Isla, our favourite bartender ever!
RachaelF329 . 2023-08-10
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After a busy few days travelling with work and colleagues, we were treated to an evening out from the big boss. We were staying in a hotel local to this site and we started our ‘pub crawl’ here. A beautiful building, which seems to be extremely well maintained. A reasonable sized front garden, with lots of character. We had early visited another pub which had cask ale in, so we continued to drink ales at this pub also! We weren’t disappointed here either! I must say, the collage of the beer mats on the wall, was certainly a unique and effective detail, which a few of us spent observing and one of our party actually claimed to having drank at least one pint of them all, on his travels, wow! We didn’t dine here as we were dining later on in the evening. However, a few tables were dining and I must say, all that returned to the kitchen were empty plates. So if we’re ever in the area again, I’m sure we’ll visit for lunch or tea! The staff were very pleasant, I believe Sue was the manager. What a lovely person! She was extremely helpful and really dedicated time in getting to know my colleagues and I!
petergO7994MA . 2023-07-22
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My mum went in there with her partner and got some grief from a local about having a ‘sullen face’ because he barged in front of her. The barman then starting shouting at her aswell because the man was a local!
Imogxn33 . 2023-06-27
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Visited for after work drinks, which were much needed in this heat🥵 Soaked up the sun in the lovely beer garden & stayed a little longer than expected Highly recommend
suebZ8270FR . 2023-06-17
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Traditional British Pub. First visit tried the Seniors lunch deal 2 courses for £6.99 could not fault it. Good range beers and friendly guy behind bar. Our waitress was brilliant chatty and a treasure. Will be back soon. Thank you.
Probono77 . 2023-05-11
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Food is great, lovely atmosphere! Service is always fantastic, and it’s dog friendly which is a bonus! Staff are a credit to the place too every single one of them served with a smile, Caitlin and Sue never seem to stop smiling!
Mark P . 2023-04-03
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What a great pub this is. "The Vic" is a real local pub and has a really good atmosphere. Plenty of choice of beers and spirits. Particularly like the Ice Breaker IPA and if you like gin they have a lot to choose from. Our server, Caitlin, had a good knowledge and suggested the mixers with the different gins I tried. She and the rest of the staff were so friendly and welcoming. There is also a plentiful menu. I had the chicken and ham pie which was delicious and the prices were very reasonable. Definitely worth a visit.
teajays . 2023-04-03
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Nice place to have something to eat, near work.. Good food and a good price... Will come here again.
Tardisiain73 . 2022-12-16
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Recommended by our B & B and it was well worth the walk. Lovely and friendly and the food was great. We had the katsu curry and the pie - what a pie! Too full for anything else.
MrsT1587 . 2022-11-05
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On the of chance we popped into the Victoria with our little dog and was welcomed by a lady called sue. She welcomed us and our dog and showed us to our table. We ordered our drinks from a young man at the bar who...
jakesI2665WP . 2022-10-30
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I'm afraid since my last review things in regard to customer service have declined, some staff still work extremmely hard and are very helpfull. However this high standard is not maintained on some days of the week, I have tried to highlight these issues but...
MOJOHNIEE . 2022-09-21
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What a great Sunday afternoon we had with friends at this lovely establishment, made all the more enjoyable by our lovely server Louise, nothing to much trouble with a bright & bubbly personality Thank you
suebZ8270FR . 2022-07-29
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Just like to thank Louise for her friendly attention and helpful service the food was great it also good for football with 7 tvs to watch games
stephendY3891CI . 2022-07-28
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Great service from Louise great local pub. Very good for playing darts. All staff very helpful a good pub to visit if you are in the area.
Jamie C . 2022-07-28
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Visit this pub regularly and always have a good time. The staff and service are great. Big thanks to Louise who served us.
Sandyadams1234 . 2022-07-28
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Just like to thank Louise, Caitlin and Charlotte for their wonderful service on a visit for my Birthday. They always go above and beyond and are a credit to the company. Highly recommend the gammon steak too was yummy !! If you are in the...
lloydandrew . 2022-07-25
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We called in here at lunchtime today as our son had bought us a green king voucher so whilst near st annes we thought we would use it. We both had the £12.49 fish chips and peas which was very nice especially for a chain,...
caravan3838 . 2022-06-10
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We’ve visited a handful of times and we love it here! The food is always lovely, the prices are reasonable, the drinks are always nice, although we’d love a better selection of red wine. We visited on what appeared to be a busy night due...
Skysight74 . 2022-04-17
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Been to this great pub quite a few times and we love it. Locals are so welcoming. Loads of variety on tap..What's not to like? Great menu at competitive prices. Food was great and portions were good. Staff are always polite and work incredibly hard....
Welshman925 . 2022-04-16
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Mi capita spesso di viaggiare in alberghi Holiday Inn o di IHG e questo rispetto agli altri l'ho trovato un più vissuto. Forse è legato anche al contesto generale degli alberghi di Londra che hanno prezzi più alti a parità di servizio rispetto alle altre città europee. Ad ogni modo noi abbiamo dormito abbastanza comodamente nonostante la camera non fosse perfettamente insonorizzata: si sentivano i rumori dall'esterno ed il calpestio dal piano superiore. Lo spazio delle camere è molto ristretto e non vi sono cassettiere per appoggiare gli indumenti o magari un tavolino di appoggio. Dalla tv nessuno dei canali era visibile ma noi siamo stati solo due giorni quindi non è stato un problema. La colazione essenziale ma completa. Il personale molto gentile sia nell'area colazione e bar che alla reception. Visti i prezzi e visto il livello generale di Holiday Inn mi aspettavo qualcosa in più. Buona la posizione a pochi minuti dalla metro e stazione dei bus di Vittoria.
Flavio . 2022-03-29
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Great location in London that if a few minutes walk to public transportation. Friendly staff who care about serving the customer. There was a issue with our reservation and the hostess got the issue solved immediately (thank you). The room was clean and cozy making for a much needed night of sleep. They have free breakfast with lots of choices and super amazing, friendly, wonderful staff. Checkout was simple and we’re on our way. Thank you for the amazing memories
KC Mitch . 2022-03-11
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Buena Ubicación cerca del Underground London, habitaciones amplias y cómodas, desayuno cumplidor.
omarck90 . 2022-03-04
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My wife and I will definitely give 5 stars! Why? Here are the reasons: Location- 10 to 15 mins walk to the beautiful spots in london but if you want to take coach the stop is near. So no worries on accessibility. Accomodation- its fine and it is clean. We are over looking the streets, so nice when you wake up in the morning. Breakfast- we love the pancakes! Food are just basic but it is enough to fuel up the day! Price- not so expensive and worth it! Staff- they are very very accomodating. We arrive early in the hotel and we ask them if we could check in early and fortunately there was a room available and they grant us our request. We are very very grateful with that. And when we checked out it is OK to leave our luggage in the front desk and got it again in the evening. Customer service? Excellente! We will absolutely recommend Holiday Inn express to everyone especially to my fellow Filipinos.
Valmar cabaya . 2022-02-27
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Great central location, we had a brilliant time exploring London. The hotel is fine but I think we got a bad room. Dark, dingy and a bit dirty basement room, sandwich between the staff room and the breakfast room, very noisy from 6.30am. Our room wasn't cleaned and restocked, which meant we had too when we got back late. Breakfast was basic but had everything we needed to start our day. Would stay again for location, but AVOID lower ground floor!!!!!
Gina Brewer-Harrall . 2022-02-22
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Fine hotel to stay in for a business trip in Victoria. The room was clean and had everything you could need. The bed wasn't the most comfortable, and the breakfast was average, but as expected for this hotel offering. Staff were very friendly and helpful.
Samantha Herriot . 2022-02-15
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Great hotel, nice rooms and a perfect location to visit London
Malcolm Underhill . 2022-02-05
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Easily accessible from the Pimlico Tube Station Reception service is quick and effective Rooms are neat and clean with access to a fully functional TV and coffee/tea. Very comfy bed Good breakfast options in the morning : Full English + continental The street on which the hotel is located is clean and safe.
Jay Nair . 2022-02-01
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We have been to the Victoria several times for drinks & food, and it has always been very good, but this time, we decided to order two Sunday roast lunches to take away. The staff were very helpful when I got there, and the young...
F1girl18 . 2022-01-30
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Super location & easy to book, room was great & bed comfortable, thanks for the friendly welcome & drink when I checked in late. Breakfast was included which was a bonus & particularly all the coffee. Look forward to staying again.
Gareth Brown . 2022-01-28
MORE AT Google
Amazing Location, rooms and warm welcome from the receptionist. Will definitely come back!
Marji . 2022-01-24
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Clear, good location for transport, breakfast is good, easy checking in no early fees , we would go back
Stephen Hargate . 2022-01-08
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We booked for 3 nights, guy on reception was very welcoming. Arriving at our room it wasn't what we had booked online the picture was completely different the room was so small we had nowhere to put luggage without tripping over or stepping over it. The room was so hot!! Windows didn't open properly and the fan was just blowing around hot air!! It was so hot me and my partner were dripping with swear after getting changed! Went down to reception bar to cool off and thought I would ask if we could change rooms. I couldn't sleep in that room without feeling ill I explained. The guy just said " no sorry " and smiled... had the worst night sleep the next morning me and my partner were searching for other hotels to stay in but no luck as it was new years eve.. we asked for a refund and was told no.... we decided to go to breakfast and find a plan b .. Breakfast was awful. Scrambled egg tasted like powder! The dinning room so tiny and again SOOOOO HOT! Practically sitting on top of everyone. We decided to go back to our room and as we walked past reception I noticed there was different staff so thought I would try again and ask if they can move us... the ladies said yes after explaining everything. We were moved into a bigger room basically next to reception I was happy with that until.. again room was so hot turned all the radiators off. Asked for a fan was told no... managed to get the window open quiet wide which was nice until everybody walking past looked in as we were street level but it was be watched of suffocate!!! Had to try and sleep with the window open which didn't happen the noise was horrendous.. cars, buses drunk people. Also doors banging shut from inside the hotel constantly. Next morning me and my partner are just chilling in the sauna hot room barley clothed and the cleaner knocked and walked straight in. I jumped out of my skin! No apology just walked back out!! I had this planned for 2 years london NYE after the last few years with what's going on it was horrendous. I spent new years day crying. The money we had spent on that hotel and the experience. I never wanna go back to London and I would like a refund!!!! I DO NOT RECOMMNED THIS HOTEL AT ALL !!
Amber Parker . 2022-01-02
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Popped in for a swift one and was very satisfied. Good drink, nice atmosphere and great staff. Caitlin was particularly good. Good egg! Highly recommended!
Adam S . 2021-12-27
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Good hotel decent breakfast selection.
Daniel Regan . 2021-12-21
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Met up with family and friends for the Christmas Quiz night. We all had a fun night in a relaxed environment and all of us thoroughly enjoyed the quiz. We'll be back.
Lythamite73 . 2021-12-19
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Me and family went here for quick pit stop have no concerns, all good food which was lovely. Served by David was very friendly nothing was to much trouble. All the staff where great can't recommend enough.
Tbowman1989 . 2021-12-13
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great catch up with family just before Xmas. Food was amazing and staff friendly, shout out to David for always being on the ball, give this place a go guys, you won't be disappointed
johncK8531AS . 2021-12-13
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festive fair with friends. Food amazing and loads of it, hot and fresh, served by the always smiling David. Check out the decorations for xmas. Proper winter wonderland.
jakesI2665WP . 2021-12-13
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Highly recommend The Vic Pub! Great atmosphere, reasonably priced food and drinks, lovely friendly staff. Our server Jay was very helpful and polite, nothing was too much for her!
222rhyannas . 2021-12-12
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Went with a few friends for a couple of drinks to the Victoria Hotel and had a lovely night. Staff were kind, pleasant and helpful. A special big thank you to the manager Caitlin for her great attitude and brilliant drink suggestions, we absolutely loved...
maddoxc1805 . 2021-12-12
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It is exactly what you would expect. A decent Holiday Inn Express in London, decent room size with a surprisingly large shower and comfy beds. Any time again.
Florian T. Börsting . 2021-12-07
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Comfy beds, good location, disappointing breakfast
Leigh McMillan . 2021-11-28
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Absolutely ideal for our few days in London. In the centre of where we need to be. Nice hotel, very clean, room ideal for what we need, not eaten breakfast yet so will update.
Tracey Jackson . 2021-10-25
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We recently moved to the area and have been in several times. We thought we would try the food...... Menu is very varied and extremely competitively priced. We opted for 2 meals for £12 and were somewhat apprehensive that the quality may have suffered due...
Pugsontour1 . 2021-10-17
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Fantastic holiday Inn Express Hotel offering a great night's sleep and a wonderful powerful shower in a lovely atmosphere with an OK breakfast. I will definitely stay there again
Gerard Coakley . 2021-10-09
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Last minute decision to go out for dinner as nobody could be bothered to cook. We are so lucky that this pub is in the area. Delicious food, fabulous service, good drinks and great atmosphere. It’s not fine dining but we got 2 fantastic pies...
CumbrianTraveller76 . 2021-10-07
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Nice staff, but the bed was terrible, very hard mattress like a board, light switch broken and bathroom needs a re furb. Breakfast room is in the basement very small and claustrophobic.
Andre Odinius . 2021-10-07
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Absolutely stay anywhere else, this place is horrible. I picked this place as an IHG member, location and decent but not scary-cheap prices (it was arguably a bit pricy for the Express brand). I’d like to preface that the receptionist seemed new to the job, or I’d like to hope she was. That in mind, I’ve documented my experience as it happened regardless of the staff tenure. Upon checking in, I asked to add my IHG number to the booking (my mistake for forgetting). The receptionist said she would add it later after I got my room, but I asked if she could add it before then in case I could be upgraded. She told me only members with Gold status or above could get upgraded. I said multiple times I was a platinum member before she realized and then told me they were fully booked so no upgrades were available. While I completely respect that answer, I would have appreciated her confirming my status before making assumptions. The receptionist assigned me a room that is not listed on the signage in the lobby. She gave me 3 different directions to the room (right of the front desk, left of the front desk, up the elevator) all of which were incorrect and didn’t include the number of my room. Finally, she called someone and asked “Do we actually have a room #XXX?”) and then gave me instructions to take the elevator down to the below-ground level. I also accidentally interrupted her helping another customer that had been waiting quite some time to ask multiple times for directions. Finally found my room and it was so so awful. I was given a room in the basement with no view or light, and down a doored-off hall that only had this room and the breakfast room right next to it, which made me feel unsafe. The room was not well cleaned (dirt on the bathroom floor, dried food on the carpet under the bedside table, carpet generally stained and dirty). There is no shampoo/conditioner in the shower, just soap. The electric kettle in the room comes with instant coffee but no tea. I checked out the breakfast room for tea bags and it is DISGUSTING. I went in there at 9pm at night and there were the breakfast foods sitting out (in serving platters, not someone’s meal) on one of the tables. The eggs, beans, sausage and ham looked dried out and somewhat spoiled, and were making the room smell. They had clearly been left there since the morning. The table with tea and sugar/creamer was filthy, strewn with trash and spills. Worst of all, there were ANTS on the table by the juice machine — I’m guessing they are not limited to the counter surfaces. I would not use a juice or coffee machine here as I can’t imagine they have ever been cleaned. I risked an orange from the fruit area and it was half rotten. The cereal and granola were out in their plastic containers that do not appear airtight - I would not trust that they are not sprinkled with some extra ant protein. OH! And the wifi (as an international traveler, a huge reason I booked this hotel) went down 20 minutes after I arrived. I called reception to ask and was told yes yes we are resetting it. 30 minutes later still no wifi. Finally came on again after multiple attempts, worked for another 10-20 minutes, and is now down again. Updating to say the bed was also unclean: I found dirt and crumbs when I pulled back the sheets as well as a black hair (I’m blonde). I felt gross all night and had trouble falling asleep with how yuck it was.
Bella M . 2021-09-25
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Puiki vieta, geras aptarnavimas 🙂
Goda Vitkauskaitė . 2021-09-17
MORE AT Google
Theatre trip weekend. All theatres easily accessible by the nearby tube station a couple of minutes walk away. Or the number 24 bus. Despite being right on the road no traffic could be heard so don’t let this put you off. We stayed in room 115 which was more of a suite on the first floor. Some of the paintwork was a bit tired but everything available in the room we needed. Only given four stars as there were signs at breakfast saying vegetarian alternative options available but when we asked we were informed no there isn’t any. Plenty of breakfast choice though so not a big issue, even can grab a coffee to go as you leave. Comfortable beds and powerful shower.
Michelle Hopwood . 2021-09-13
MORE AT Google
After hearing of the new menu and refurbed beer garden at the vic, myself and my daughter tried it out one nite last week. Greeted with the warm, friendly welcome we always get from Sue and the team we chose to sit in the new...
Kathy W . 2021-08-27
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Went in here last night (Saturday) with a friend and ordered a couple of drinks immediately at the empty bar in the front-end (lounge). Made the mistake of not moving away from the bar as soon as the drinks were paid for and was asked...
Elmeck . 2021-08-14
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Went here Saturday night. Was going to go to a restaurant but couldn’t get in so we decided, hey! New menu ? Give it a go. So I’ll apologise in advance for thinking a restaurant would have been better!! I had the Tapas selection! 5...
SaintAnnaisMagpie . 2021-08-08
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We popped in for a late mid week lunch. This was our first visit for many years and we were curious to see how the place had fared, knowing there had been a huge community effort to save the place a few years ago. Now...
srablair . 2021-07-30
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Reading the excellent reviews already posted, clearly we arrived on a bad evening. Sadly, sticky, unclean, table tops indoors which was off putting if wishing to order and eat food. Not all food on the menu was available which was unfortunate. Staff a little preoccupied-...
Catherine T . 2021-07-27
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Stayed for two nites, after arriving bk on second day at about 8pm, the room had not been serviced. Very disappointed
Jon Robertson . 2021-06-29
MORE AT Google
Great hotel very helpful staff.
Simon martindale . 2021-06-16
MORE AT Google
Food and service was great, will definitely be coming back soon. Would highly recommend to friends. Great pub
lucybH176UX . 2021-06-14
MORE AT TripAdvisor
Sue and team are amazing! Overdue review sorry Our first outing after lockdown and first dog day out Sue and her lovely team were amazing Welcome, table, menu and service were brilliant and we will 1000% travel from Manchester again for their amazing hospitality Thank...
G3009UJsarahb . 2021-05-26
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