VIA - Canary Wharf in Tower Hamlets

In der schönen und stimmungsvollen Umgebung kann man den Besichtigungstag in London bei einem guten Essen und einem guten Drink ausklingen lassen. Das Essen ist lecker und der Service ist freundlich und auf Zack. Für Londoner Verhältnisse sind die Preise eher günstig.

El viernes a mediodía (alrededor de 2 pm) después de que nos dijeron que no podíamos pedir comida fuera en Henry's (al lado) fuimos a Via y a pesar de que el lugar (fuera y dentro) estar vacío nos dijeron que podíamos pedir comida.

Fuimos allí porque es el único bar de Canary Wharf que tiene una mesa de billar, dos para ser exactos en una habitación en la parte trasera. Una libra un juego. Por desgracia son bastante pequeñas, me sentí en malas condiciones, y tienen un rollo. Y la habitación se hace bastante calor. Pero al menos no es gente o ocupado.

Great Value food, we had two mains and plenty of drinks, very reasonable and good quality. The bar was empty when we arrived, but the staff were friendly and the food came quickly and was freshly prepared.

Gran bar, muy buen ambiente y el personal muy amable, pero especialmente Brett (creo que era su nombre) sin duda conoce su trabajo, fue muy amable y nada era un problema. El bar en sí es enorme y bien decorada y la zona exterior es fantástica para el verano. Esperamos volver pronto.

We enjoyed our meal here. Wide range of usual pub food. Great, tentative service. Sat outside catching the last summer evening sunshine. Relatively cheap for the area. Would revisit if in the area and hungry!

Saw a sign saying 50%, and in Canary Wharf that's amazing. The food was delicious and filling. On a budget or not, just leaves more beer money. A def if your in West India Quays or nearby.

Estaba en la Via - Canary Wharf pub recientemente para una comida, para ver el último día de la Premier League 2015 temporada y a jugar billar. Un bar muy bien decorado, con suelos de madera, ladrillo visto y las vigas y un ambiente cálido. El servicio era un poco lento e irregular (estaba bastante ajetreado día). El personal era muy amable, la comida era buena y el ambiente era muy agradable. Recomendado!

Fuimos a cenar a Via ayer por la tarde. El personal fue grosero, pero lejos de ser amable. £3 por un vaso de coca-cola del grifo. Mi novio disfrutó su hamburguesa pero tenía un dolor de estómago más tarde ese día. Tenía un perro caliente - el pan estaba duro y no me gusto. Patatas fritas estaban bien.

Visité hoy con mi marido y mi hijo por 3-4 pm para un almuerzo tardío. Mi marido y yo pasamos una cóctel cada una con nuestro almuerzo, que estaba bien. Mi esposo vientre de cerdo estaba lleno de grasa y no mucho más tristemente. Patatas fritas eran recocido algunos quemados y mi hijo no disfrutar su perro caliente. Tuve un panini y no nos fue mal. Después de terminar el almuerzo mi hijo necesitaba el retrete así que mi marido tuvo él. Yo estaba powdering mi cara en la mesa y de repente una voz comenzó diciendo "No no no hacer que no es agradable' ya que parecía un máximo del macho camarero limpiar el mesa y me dijo que no parece agradable, la falsa lashes, ojo conforman realmente no tiene buen aspecto, que no debería hacerlo, quizás Im raro eso es lo que creo. ' No sabía esta persona y no necesitaba su opinión! En realidad, yo tengo enfermedad tiroides del ojo donde se infla un ojo de la cuenca del ojo y debido a esto siento cejas falsificado y maquillaje incluso y hacerlo menos notable. Sin embargo, ahora que nos dijeron lo horrible que me siento como nunca salir otra vez obviamente no funciona. Tengo que decir que me sentí como si estuviera siendo intimidados y nunca volveré aquí de nuevo lo que es una pena, ya que mi marido y yo hemos estado aquí muchas veces en los 11 años que hemos estado juntos. No menciona nada a mi marido ya habría sido extremadamente molesto y me sentí muy enfadado y humillado por este camarero masculino ya. Me pregunto si hubiese dicho esto con mi hijo y mi marido en la mesa? Nunca me dicen que este tipo de cosa a alguien, si no tienes nada bueno que decir no decir! Espero que se siente mal insultar a alguien con una enfermedad ocular mi condición y otros como yo realmente sufren de baja autoestima, ya que afecta a una parte muy visible de la cara. Él debería avergonzarse de sí mismo.

I've been here a few time for live sport (plus point) but the prices are TERRIBLE. A poorly poured Kozel costs £5.40 and the cheapest ale is £5.05. The staff whisper and wince when they tell you the bill. Drinks prices are not reasonable no matter what anyone says!!

The staff make everyone feel special, the drinks extensive but great when on happy hour prices. Good for functions, meeting up with colleagues or just chilling out after a hard day at the office. Easily accessible from DLR getting off at Canary Wharf or West India Quay stations. Go on, enjoy next time you are in the area.

I had my work leaving drinks there and hired the top floor for c50 people. The staff were very helpful and friendly on the phone, email and also on the night. Also very helpful with lost property afterwards :) No bar queue on a Friday and not overly packed. Sure my ex-work colleagues will be visiting many more times!

Great place for a drink nice and chilled . Had a roast in here and it was top draw ,so would say pop in and check it out . Inside it is lovely and old such a nice place . Staff are good and service is great ...

I went there with some friends. The place is really nice and the athmosfere was good. The place was quite empty (on Sunday evening). I think the place is bigger than we have seen. Service and food were ok. The price was fair. The only disappointment was that at 9pm, after burgers we ordered cakes and they told us the kitchen was closed.

Imagine us in the pouring rain, freezing cold, umbrella being blown inside out! Then we find a slice of heaven, just over the bridge fr Canary Wharf (you can keep it) to West India Quay, where we found this pub! We had an excellent lunch of lamb pie and banoffe pie (yum), and the manager even let us have a tour of the upstairs! It is an original Dockland building, but it was turned into a pub in the early 1900's and it is just gorgeous, with parts from old churches! The wooden carvings are amazing! This is a must see!

Stopped by here to have a pint and watch the football. A nice pub with a warm and comfortable interior. Well located on West India Quay at the waterfront. A good selection of ales & wines is available. There are TV screens all around the bar as well as a room with a pool table. An OK bar.

I attended a 40th birthday party at Via on 13/12/2014. There were about 40 people in our party with an age range between 30-70 years. The downstairs bar was not heated and guests were absolutely freezing,most having to sit with their coats and jackets on.Although we were a mixture of gay/lesbian and hetero couples all known to each other,security staff constantly walked around the bar as if expecting trouble,and more than once stood arrogantly staring around the bar. More than one person overheard Homophobic comments from the security staff.One gay member of our party,who was also paying for it,went outside for a smoke and was refused re-entry on the grounds he had too much to drink.He was also told by security that "it was always his lot that caused trouble" At this we all left en-masse, disgusted at the atmosphere and intimidatory attitude of security staff and reluctance of management to effect any kind of leadership or control of staff. This venue is HOMOPHOBIC and should be avoided at all costs

After spending a number of wonderful evenings relaxing after work at Via with a few drinks, my colleague and I decided to book an area for our departmental Christmas Party. On the lead up to the event the staff were extremely helpful and accommodating, showing us all of the possible areas and providing us with a number of pricing options for our evening. We instantly felt like they couldn't do enough to make sure everything was arranged for us. On the night the atmosphere was relaxed, comfortable and the staff were extremely friendly. Service and buffet food were all fantastic and the following day we had a lot of our team asking us to pass on their thanks to the bar, and saying that they will definitely be going back.I can't thank Emanuela enought for her hospitality and wonderful organisation. We look forward to many more evenings in one of our favourite Canary Wharf bars.Thank you to the whole team from all of us!

On Saturday 13th Dec we went to Via for a surprise 40th birthday party for our son, it was strange that the door men were mingling around the guests and standing on the staircase lording over us. The everning was brought to a abrupt end when the door man refused to let my sons partner back in after he went out for a cigarette, even when he explained that he had to pay the bill, the two girls that were with him were allowed back in. Inside my son was asked for a card to pay the bill, as they must have aware that his partner had been refused entry, A party to remember, at this stage all the guests left together in disgust and went to a more welcoming bar.

We held our work xmas party at Via for approx 300 people. Everyone had a great night, place was decorated lovely. The events manager Emanuela could not do enough to help and was on hand all night to ensure that the night was a success. All the staff were very friendly and professional.I would highly recommend this venue and Emanuela

I've visited Via on quite a few Friday nights after work & have always enjoyed it. It has a much more chilled vibe than other bars in Canary Wharf. The staff are always courteous & the service is fast. I recently decided to hire out part of the ground floor for a staff function. Emanuela made the booking process very easy and was always on hand to answer my many questions. The evening itself ran very smoothly. The area was decorated beautifully with a Chrismas tree, candles and Christmas crackers. The food was delicious & once again the service was excellent. The function included staff from my office between the ages of 18 and 64 - I believe all were pleased with how the night went. The feedback I've received has been excellend and I will have no hesitation in recommending Via as a venue for future staff events.

We held our office Christmas party here and I can not fault it. Emanuela made the organising the event really easy. They was attentive to our dirverse dietary needs. The buffet was the best I'd had from a function. The room was arranged & decorated beautifully. I will be recommending via any other functions that my organisation holds. The price was fantastic to.

I wasn't going to bother with this review until they emailed me asking for my comments. I booked Via for my Engagement party. Part of the sell was that they would include a DJ in the price for a total spend of £1000. However midway through the party they took me aside and demanded £200 for the DJ. When I told them and even showed them the emails agreeing £1000 total including DJ they still didn't accept it and it all got nasty. They threatened to turf us out. I threatened to sue. They reluctantly said we could stay but then stuck a bouncer or two in the room with us for the night. Ruined completely the atmosphere and the evening. And the DJs weren't even that good!Only redeeming features were the bar tender who was very friendly and the fact we all had drink like crazy to get to £1000!

I organised my pre wedding drinks celebration for 50 people through Emanuela Janczarek (events manager). It was perfect. The pre ordered drinks were as ordered and waiting in ice buckets in a cornered off area at Via. The via team had decorated the area with balloons at no extra charge. It was so good that the stag party is starting at Via.

I think this bar would be nice to sit with friends at night for drinks (although they are a bit expensive), but we went for food and the food wasn't great. It was cheap but didn't taste too good. The staff were lovely though!

Shame to post a bad review, as we have had some good nights here in the past. But last Friday they were charging us for drinks we weren't having. Once we twigged what was happening they suddenly decided that they weren't going to serve our party anymore. When asked why, they told us that the manager had said so, when I asked to see the manager I was told he was busy. Staff I had not seen before, maybe trying their luck. Rip off.

Had two great nights at Via this week. Took my mum for the first time Tuesday, she LOVED theThe fish pie so much, I had to take her back Friday, this time chicken and leak pie!!! Loved my dinner, especially the pork belly and the sticky toffee pudding, yum!!!Service was brilliant (gotta mention The lovely Tara)Thank you Via, see you soon:)))

Had a lovely meal the fish was beautifully cooked the meal was hot. Pleasant staff only down side was music bit to loud no quiet corner

Organised a charity quiz event for 80 + people and had use of upstairs bar. Great venue and organisation. Emanuela was extremely helpful in the organisation and nothing was too much trouble. Would recommend as an event venue.

The worst service I have ever had in my life! The waitress told us we could only order soup at Christmas even though it was on the menu! We then waited an hour for our food to come, mine without the sauce I ordered and my boyfriend's without his sauce and chips! The waitress then said that it would be a couple of minutes but it took so long I had to ask to have the food warmed as it had gone cold. It took almost 30 minutes to get what we ordered!Will never be back!

I had my leaving drinks in there as I was tired of old borning bars in Canary Wharf.The service was excellent! They prepared little area for our group and decorated it with balloons! The food was served on time and was really tasty. Would recoment to everyone!

Have been here a few times and the food has always been very good each time. The drinks especially some of the cocktails are very well made. All the people waiting the table are attentive and always willing to do their best. There are plenty of options for vegetarians as well.

Comida boa de pub, ambiente muito bacana e sexta a noite sempre divertido. Vale a pena conferir a baladinha que rola nesse dia.

We went to Via yesterday afternoon for a friends hen party. We had platters and cocktails which were delicious. The staff couldn't have done more for us, they looked after us so well and the bride and hens had an amazing time. The food platters were huge and were all cooked perfectly. The cocktails were lovely and the staff suggested some good ones for us to try. The decor is so interesting; they make the most of the character of the place. It is sad to read bad reviews of the place as we couldn't have faulted it at all. It was a clean and quirky bar with great staff; not sure what else you could ask for.Will definitely be back. Thank you for looking after us and for a great afternoon.

Easily accessed via (!) DLR - Docklands Light Railway, "VIA" and the iconic Canary Wharf and East India Docks has a genuine 'feel good' factor associated to it. We chose "VIA" - shamefully, to enjoy the "happy hour" cocktails and were fortunate enough to be able to bask in warm sunshine, surrounded by the opulence of the new, and history of old. Service, despite how very busy the waitresses and waiters were was efficient and friendly. Above the hubbub of so many 'suits', networking, celebrating and saying farewell to colleagues at office leaving do's was the gentle sound of acoustic guitar and which really added something to our late afternoon relaxation. "VIA" is flanked by other similar businesses, we'd recommend VIA though!

food was quick to come and cooked the way i requested, staff were helpful ... food was lovely will definitley go back again overall a good service b

Very nice location. Great sofas to snuggle up on with someone you like! Fantastic steaks, burgers and salads. Service with a smile, nice to look out over on the water, great prices. Been to this place 3 times and have never been disapointed! Thanks for a great evening!

Nice and friendly restaurant. Staff are all friendly. Would highly recommend to friends and family. Last time I ate at this restaurant, Algi was my waitress... Friendly, quick and helpful :)

I love Via. The bloke who runs it is such a lovely guy and they do the best sunday lunch in West India Quay. The other day I went for lunch I fancied a fish finger sandwich. It wasn't on the menu but they made it for me anyway. Talk about customer service!Good for relaxed food on a weekend or big night out on a weekday. Give it a go.

Via is a regular lunch time haunt for my team mates and I. The staff and management are friendly & most accommodating, atmosphere very relaxed!!

I had lunch on the 24.07.13 with a few of my work mates, we have recently moved to this area and have tried lunch at a few of the other pub restaurants and will say this was the nicest and most value for money food iv had. The location is truly amazing, we sat outside and enjoyed the weather the food and the friendly service. The food arrived promptly and very hot.

I was quite suprised to find a restaurant that was truely well priced im such a great location. The weather was great, the drinks flowed and the service was efficient. The only prob I had was one staff who for some reason was not professional and had no idea how to communicate. Its a beauty of a place and I would def recommend. Lets hope the next time I visit and it will be soon they would of replaced that member of staff. Would of been 10/10 but a great 8.

Went for lunch outside as it was a hot day.Food came within 15 minutes, hot and Aesthetically pleasing, drink was nice and cold.Was served by two different staff and both were OK, great location and I believe a late licence, I will come back to sample more drink and music after hours.

Decided to try lunch at VIA canary wharf as i work close by, very nice meal (had the lamb shank), friendly and helpful staff and a great location right by the docks. keep up the good work

Work in the area, great for afternoon lunch. enjoyed the food, the service was good, served by a very polite and friendly waitress (Martina). Will definitely recommend.

I work in Canary Wharf and VIA is less than minutes walk away so decided to give it a try for Lunch. I had a bacon Swiss burger which tasted great. Staff was friendly and food was also prepared quickly. The fact that it is located right next to the canal made the meal even more enjoyable. All in all definitely worth it! Would definitely recommend to others and eat their again.

Having spotted Via near my new office I thought I'd pop in for lunch. The service was very warm and welcoming. Our waitress Martina was very polite and attentive. The food came in good time and was delicious. I had a burger with bacon and swiss and it was presented very well with fries. The burger was fantastic and I would definitely recommend Via to friends to check out.

Went with a friend yesterday after work and enjoyed excellent food and great service. Great value for money and huge portions. Left very contented and happy with the superb selection of dishes and drinks. Would defiantly recommend a visit!

Enjoyed a delightful meal out side in the wonderful area of west India quay, polite and courteous staff. Had the Swiss and bacon burger it's Definetly worth a shot.

We decided to try Via for lunch and cocktails on Saturday, and I can't praise this place enough! The food was really nice and reasonably priced, and the 2 for 1 cocktail deal was excellent. But what really made our visit so good was the excellent service. The staff were so friendly and efficient, and made us feel really welcome. I will definitely be coming back!!

Went in for a couple of drinks on Thursday, was initially disappointed by a slightly warm pint, but when I took it back to the bar, the Spanish barman immediately changed it for a nice cold bottle without any fuss. Good service all round, I'll be returning here again soon.

I had a lovely afternoon at via yesterday with good food,nice selection of cold beers and welcoming staff. Great location and I'll definitely be going back. I live in hackney but after a nice walk along Regent canal it was a great place to relax

Went here on a sunday arvo for a bite to eat. I chose the sunday roast which was fantastic!One of the best roast meals I have had since i moved here from New Zealand!I would definitely recommend this place to all my kiwi friends.Meals and drinks at a reasonable price aswell.Over all, very happy with VIA!

Went here as they were open late on a Friday night and left after one drink! Awful place. Dirty and poorly maintained. Staff are badly organised and it is impossible to get a drink. This place does not deserve to be in Canary Wharf! What a shambles...

We went for a leaving drinks in a party of about 25 people. The bar was busy because was a sunny day and Via has a great location on West India Quay by Canary Wharf. The place was totally understaffed, and even worse, the staff that were on were lackadaisical, slow and rude. We ordered food that took about an hour to arrive. the pool tables are shockingly poorly maintained. Everything about this place is dire. There are a dozen better bars within a 2 minute walk. Avoid at all costs.I would love to see this place close so that a good operator can take over this prime location.

Service: All over the place. It took forever to get a drink order. Then the waitress also took forever to come to us with a food order with subsequently of course a late arrival of our food. Cocktails: The most miserable and sour caipirinha I have ever hadFood: Got their beef Sunday roast. Beef was hard as a sole and the roast was supposed to come with cauliflower cheese which of course never happenedOnly nice thing: By the river with plenty of tables outside so the only benefit of this place was that we could sit out in the sun....

I visited with friends a couple for a lunch outside in the lovely sun and great location, but don't let the beautiful atmosphere blind you from reality like it did us...In short two out of the three of us had food poisoning the next day, The staff were so rude they should of been fired on the spot! I heard one table asked for the bill and the waitress openly said "Kill me now!" - not only was she wearing the most inappropriately short dress, she couldn't speak English and spent more time wandering aimlessly when all of the tables kept trying to grab her attention she openly ignored them!For some reason one of the chefs came round to a couple of tables to take orders. He was extremely 'cocky' and looked like he hadn't bathed for a week! All of the food arrived cold and around 1hr later, as all of the waitresses wasted time walking around with the food with no idea who had ordered it!In short, it will not long before this restaurant is closed down for not passing any hygiene regulations!PS. all food had clearly just been microwaved!

A colleague at work booked this for my leaving party fro m a job. Party package literature they sent over looked good, had some good offers and was all very clear. That is where the good ended.Showed up for our designated area at agreed time with 10 of my thirsty colleagues with more to follow later. Told our area was upstairs and then told it was downstairs and then told outside so we lost 20mins locating area. Then waited good 15 mins for the pre-ordered drinks to arrive (was all supposed to be ready). Wine and beer bottles delivered in huge plastic inelegant buckets and to top it all the bar had run out of ice. They did eventually source but about 20 mins later.I found the lady I had been in touch with and told her what I had gotten for my 300 pound spend was a shambles, and we were given 5 bottles of free beer to try and make it up to us. Not good enough and would seriously recommend you avoid.

I bought 5 spirits with mixers and was charged a full 16oz for the mixers. £37 for 7 drinks when advertising Happy Hour is a little on the expensive side.

VIA has to be oneof my favourite places to visit in London great food, great view and great atmopshere. it unique and stylish and i would recommended it above the majority of places withing it local and surrounding area. I book events a tables all the time at VIA and the events team have great offers and go above and beyond to ensure a good time is had.

Popped here for dinner before the cinema - what a mistake. We waited 15 minutes for our drinks to arrive and 30 minutes for food - all while the waitresses were having a leisurely smoke break together. When the food finally did arrive, they had forgotten the cutlery - which took another 5 minutes. My Sunday roast was abominable. The potatoes had a strange, weird disgusting taste and texture and the chicken way dry. Everything was clearly from frozen or a packet. Avoid at all costs - so many other restaurants nearby to choose from.

I Visited VIA on a week day with a friend who works in the local area as she regularly visits VIA and suggested it as a great place to visit.......she was right. We popped in last minute a group of 10 for dinner and some evening drinks. We where greated by a very pleasent and happy to help waitress and located a lovely seating. Service was amazing. I had one of the special and all I can say it was fantastic, so nice to see fresh food at value for money and all my friends where please with there menu choices. We ended up staying the majority of the evening due to the appealing atmophere created by the venue and staff. My friend says they are open late nights Friday and Saturday I shall defenatly try and come down to spend a whole night here soon. I have not one bad note from my experience and would recommend this to anyone looking to visit the Dockland area.

Went in on Friday Night with a party of 6 and ended up having dinner as the specials looked so good and we were actually due to go somewhere else for dinner.....food was mouth-watering delicious and the service was extremly tentative........then ended up staying there for the rst of the evening with there basement bar open till 2am.....good and fare priced drinks....love the cocktails and forign beer range /my partner loved the real ales.......various dishes but highly recomend the Salmon and Palmer Ham......gorgeous.........

Ordered Sunday roast and food was served very cold. Asked to warm it but was cold again the 2nd time. Don't know what their sheaf is up to but there were 10 strange different tastes in this roast. More like a cooked shoe!Be aware! Flirting eastern european waitress that confuses a cappuccino with a beer and serves you espresso at the end! They also over charge you for their roast! 10.95 instead of 8.95 which is in their menu.

Went to have a sunday roast on the way to 02 arena. Service was poor,roast was ok though potatoes were a hit "earthy" and meat not cooked enough for the quality of the meat. Nice atmosphere for ladies to watch football though i will keep searching for a nicer restaurant in the area. Good stop for a drink i think.

Went to VIA at West India Quay / Doclands area on a weekend for a change and to have some Pub food. The place was quiet and nice and the service was good (the lady at the counter was lively while the lady who served us was a bit tired). I ordered a Stilton Steak which was good while my wife's sandwich was bad. Options are drink are vast and so for people out to drink it can be a good hangout. I would probably not go there again as its an average pub nothing different.

This place is awful!! Overcrowded and only a place to visit if like everyone else in there, your too drunk to go to another bar!

Came here with my partner for a quite bite in the afternoon as it was near where we were staying.Location and parking 4/5Nice location, car park nearby.Food 3/5Distinctly average, no frills. Cocktails were ok.Service 3/5Adequate, again nothing special.Atmosphere 3/5Mainly City folk (un-surprisingly).Toilets N/AUnable to comment.Value 3/5A bit more pricey than expected.Overall 3/5Distinctly average no frills food and service.

Well, you know what sort of place it is now. No frills bar food, usual fare of mixed deep-fried junk-food platter - meat/fish/veggie. They also do other food if you don't fancy the platter. We also had a plate of ravioli pasta was surprisingly tasty - especially if you're hungry!!! If you want proper food though, Canary Wharf has more to offer than Via.

Visited 'VIA' on the evening of 26th May 2012... a lovely summer's evening and perfect for a spot of al fresco dining on the quayside @ West India Quay. There is a large selection of bars and restaurants occupying the old warehouses along West India Quay and it's a lovely area when the weather's nice. Not having dined at any of these establishments before, we chose VIA more-or-less at random... it looked nice enough and was reassuringly busy (although they all were, to be honest). Initial impressions were decent as we were attended to within a couple of minutes by a very pleasant Spanish girl who was to be our server for the evening. Although we fully intended to have a meal, we ordered drinks first while we perused the menu. I asked what beers were available on tap and ordered a Becks... no problem, so far, but then the fun and games started! My girlfriend asked for half a Shandy, only to be told 'Sorry, we don't have'. Err, excuse me? I interjected and politely asked if they had lemonade, to which the answer was 'yes'. I then proceeded to explain what a Shandy was! After some initial confusion on the server's behalf, I thought she had understood. About 5 minutes later, she arrived with my pint of Becks and a PINT of Shandy. I immediately stopped the server before she left the table and reminded her that we asked for HALF a Shandy, to which she questioned 'You don't want?', gesturing to the pint glass she had brought over. Again, I re-iterated the original order and she left to sort it out. We waited (and waited)... by the time she came back with the half a Shandy we originally asked for, I had finished 2/3 of my pint (drinking slowly). At this point, I was pretty irritated, to be honest, that such a simple drinks order could be fouled-up and that the server had no idea what a Shandy was! What hope for the rest of the evening if we had stayed there to eat? I immediately came to the conclusion we wouldn't be eating there and asked for the bill. I wanted to settle by card and was told I would have to follow the server inside, since the card machine had no signal outdoors (fair enough). On entering the bar area, I was very curtly ordered to remove my cap by the Eastern European doorman (I was wearing casual, but smart, summer attire of shorts, T-shirt and a matching cap due to the hot weather). The door staff's unprofessional attitude and the foul-up over the drinks prompted me to make my feelings know to the manager. A 30-something chap emerged from back of house (thankfully, English was his first language) and I politely but firmly detailed what had happened and pointed-out that he appears to have a training issue that needs to be addressed with both his serving staff and his door staff. He was profusely apologetic and took onboard everything I had to say and understood completely. Unfortunatey for him, we ended-up taking our business to a competitor next door (Browns Bar & Brasserie... see other review, which was much better all-round).Based on our experience, I'd have to recommend giving VIA a miss I'm afraid.

Unfortunately happened upon this bar last week on our works party night out, frankly it killed the evening. They open the doors on one side of the bar when their club opens. Blocking this off with a curtain offers nothing in the way of installation on a cold December night, so what was a relatively pleasant spot becomes very unpleasant, very quickly. As we had just ordered some bar snacks and couldn't move to a different place it was quite annoying. The bar snacks were horrendous when they arrived,...

WE dined at your Via restaurant on sunday 2nd Oct at West India Quay. We sat down at 17.15, we explained to the waitress that we had to leave by 18.30 as we had to leave to go to the cinema. We were told that there were no food orders in front of ours so we should have been dealt with in a speedy manner. We ordered 6 cocktails which took 10 minutes to get to us, we also placed our food order at the same time. After another 15 minutes we ordered 6 more cocktails, We asked why there was a delay and was told that the bartender was new and was learning about the drinks. At 18.20 our food had still not arrived, we questioned the waitress again who said because we had ordered starters that our food may take slightly longer. The starters arrived 5 minutes afterwards. The two people who ordered the fishcakes came but with NO sweet chilli sauce. We also had to get up and grab our own cutlery. Our main courses arrived at 18.35, I ordered the Falafel & Spinach Burger with Tzatziki Dip (v) (there was no Tzatziki dip on this. Between six people we spent £19.08 per person, the service was slow and unacceptable, the food was ok, the waiting staff looked like they didn't want to be there. This was our first visit to a VIA restaurant and we all felt very disappointed by the whole experience. The restaurant was only a quarter full so i do not understand why we had such a long delay in waiting, We should have been told if there was going to be a delay in getting our food out on time as we had limited time. eventually we ate and left at 18.45.

We had a lovely waiter who was friendly, joked with us and made us feel like we were regulars - even though it was out first visit to VIA. The food was fantastic, we were told there would be a 20 minute wait and the food was out before the 20mins was up. it was busy inside and outside, hardly any tables free. After we indulged in a 3 course meal - all cooked perfectly - and worked our way through the cocktail menu, we were told of a late bar with a DJ that was happening downstairs. we went down there zand parited hard until 2am. The security werre fantastic, one of them in particular stuck out to me, Lee. He seemed to be extremly popular with all customers and joked and wasnt at all the stereo typical doorman. The staff even though busy were alls miling and seemed to be really close to each other. We are all visiting VIA on a weekly basis and the serivce never fails. Brillaint place - Shame it is not given the praise it rightly deserves.

There are several restaurants at the West India Dock from which to choose. I chose Via because of the Duck Quesadilla on the menu. I wanted to see how cheddar and hoisin sauce go together. I found it had potential, sadly however, the quesadilla had been over cooked and was on the dry side. A few remaining moist bits were enjoyable, but the one hour wait to receive it marred the experience. There were only two servers for a large outdoor area. Maybe they were exhausted by the earlier afternoon rush, but by the time we sat down at 7 p.m., business was slowing down and so were the servers, they were rarely outside. When we arrived, we asked one if we needed to be seated, but she said we could sit anywhere. Fortunately we found an abandoned menu on the way to our table because no one brought us a menu. After waiting 10 minutes, my husband went to the bar to order but was told one of the waitresses would take our order. After another 10 minutes, I went to find a server and she said she would be right with us. She did come soon after that and took our order. During our time there, I saw people at two other tables that wanted food go into the bar to order and return a bit peeved to have to wait for a server. Other tables that only wanted drinks, got their own from the bar. It took a good forty minutes for our food to arrive. My husband's fish and chips was also overcooked. The fish was curled and missing a good size chunk from the side. I noticed another fish and chips arrive at a neighboring table in the same condition. It was a lovely evening and nice to sit outside, but it was marred by hunger pangs. If you are at the West India Dock, try one of the other restaurants if you want more than drinks.

Why do they have a massive sign outside which reads "Restaurant now open" if it's always closed (even on a Saturday evening)? Yes, I know you can serve food downstairs at the bar but I wantes to go to the restaurant!