Upstairs Downstairs Tearoom & Cafe in Monmouthshire

Popped in for lunch whilst in Monmouth visiting family.Very friendly staff...lovely lunch.My husband and son had sandwiches whilst I had a lovely quiche and salad.We took cake away with us to have in our hotel later on.Would Definately visit again.

We thoughrouly enjoyed our coffee break here and will definitely visit again. Friendly staff and a querky building. A real gem .

Just popped in for a refreshing cuppa on this occasion. Service and dring were very good so we will venture in next time for a bite to eat as well.

Lovely little shop and tea room. Staff were friendly and very helpful. Food and drinks were hot and fresh.

our first trip into upstairs downstairs it was jolly cold inside nice lady took our order waited a few moments for our 2 coffee hence the one got tipped over when beign placed on table it went over me over table on floor inside my handbag and outside was covered she asked if i was burnt lucky i was wearing jeans which was very wet in one place took ages to dry we had arrived for a day out not a good start she appoligised hence when we went to pay she charged full price for the two coffee which i thought was a very poor customer service for what had just happened one coffee free would have been a nice jesture

Popped in for a cup of tea and a scone on Saturday and loved the place, friendly staff and I think i may have found the best cream tea ever!

Popped in as conveniently located on Monmouth High Street. Enjoyed delicious warm hand made Belgian Apple Cake with ice cream and Toffee, Pecan and Date with cream. Accompanied by Earl Grey and Breakfast Tea. Nice surroundings and reasonably priced.

Nice and quiet cafe for cosy chat with Mum. Nice cake selection including gluten free, which i am!. smashing capachinos and good tea

My wife and I went to Upstairs Downstairs tearoom on February 17th and were very upset at the treatment we received. I ordered drinks for both of us and a bowl of soup and a sandwich for myself, explaining to the very pleasant waitress that my wife has a severe digestive disorder and asked if it would be acceptable for her to eat a sandwich she had made for herself (plain turkey on wheat-free bread). Over the years we have visited cafes and restaurants all over the country and made this request which has, without exception, been met with sympathy and understanding. At Upstairs Downstairs, however, this was not the case. The waitress said she would have to ask the owner whom she thought would be reluctant to allow this. She returned a few minutes later to say that the owner had grudgingly agreed , subject to my paying a surcharge, even though the café only had one other table occupied by a couple having what appeared to be morning coffee. I then asked politely to speak to the owner who refused to come out of the kitchen to see me. We therefore cancelled our order and left the café. I should emphasise it was not the surcharge, as such, which was the problem as this would probably have been no more than my usual tip. Rather it was the complete lack of understanding and empathy for someone with my wife’s very distressing and painful condition. We then went to an alternative establishment called Salt and Pepper just across the road, and when I ordered a meal and explained my wife’s situation they immediately agreed, and offered to supply her with a plate and cutlery despite the fact that the café was nearly full. Thank you and well done Salt and Pepper. Needless to say we will not be returning to Upstairs Downstairs any time soon.

lovely lunch ,cake and fresh coffee,nice to find a place that has good atmosphere but not loud and rowdy .Staff friendly ,everything served with a smile cannot praise this tea room enough .Not to be missed if you are visiting Monmouth.

Cramped area at the back of the shop - over priced I felt over £6 for small latte and cake. Waitress kept hovering and whisked away plate as soon as finished. Made me feel uncomfortable. Won't visit again.

Popped in this this lovely little venue whilst visiting Monmouth. Very nice welcome and offered us seats near front window. Tried the bara birth with a cup of tea. Very nice indeed as not had this cake before.

In a world full of major brand carbon copy coffee shops, it was an absolute pleasure to discover this little gem on the main street in Monmouth while on a short break this week. We had just resigned ourself to another chain-store panini when I spotted the signs from across the road. This is a very small cafe located at the back of a charming gift shop. We were a larger party of 4 adults and 2 toddlers and took up most of the space but this wasn't an issue. All of our meals were excellent. I personally had an warm Italian bread with brie and bacon which was really flavoursome. It came with crisps and a side said and was a very generous size. Others had sandwiches which looked equally amazing (and I am told tasted amazing too). My 3 year daughter had a ham and cheese sandwich which she said was 'delicious'! We then followed it up with cakes which had been sat tempting us from the display on the counter next to where we were seated. I wasn't disappointed! I had the best slice of carrot cake I had ever had. Again a generous portion but perfectly baked, not at all heavy and with a delicious iced topping. My wife had warm apple cake with ice-cream which looked amazing. The other members of my party had other cakes which I am told were equally tasty. The whole cafe was very well looked after, clean and attractive. There is a single toilet in the back. Note there is no baby change or high chairs provided, but I wouldn't expect that in such a small cafe. Our toddlers had a really warm reception from all of the staff and we were made to feel very welcome. All in all the cost was on-par with any chain coffee shop but the quality was so much better. If you are looking for a unique, delicious and great value place to eat in Monmouth then look no further. Highly recommended!

we often call in for coffee and we are greeted like old friends. The lady who runs the place knows exactly how I like my coffee and there are gluten free options available to eat as well. We often buy a piece of cake to take away with us when we leave.

A lovely little tea room in Monmouth. A very comfortable atmosphere. We ate a Chicken and Chorizo Pasty along with a Welsh Leek Quiche. Both came with a nice fresh salad. Both were lovely!! Staff were very helpful and friendly. Would definitely recommend!!!

Nuestra hija tiene Celiacs así haber probado probablemente 4 o 5 lugares sin éxito nos encontramos con este café. Inusualmente había mucha variedad para ella en términos de comida sin gluten, y el personal era muy servicial. La comida era muy sabrosa y bien presentada, un lugar muy agradable para comer para nosotros tres.

We had seen the reviews on tripadvisor and decided to have lunch here. It's a quirky shop/cafe with friendly staff. Our order was filled quickly and the food was good. We found the overall experience good and would not hesitate to stop here again.

Un salón de encantador con un personal muy amable. Una muy buena selección de pasteles. Es de dos plantas, que también es una ayuda.

Paramos para el almuerzo en un miserable, wet martes en febrero y este era un cálido, confortable. Teníamos té y pan italiano "dobladas", no estábamos muy seguros de qué esperar, pero eran casi como una tortilla pero hechas de pan con relleno delicioso y un amplio ensalada. La cafetería está en la parte trasera de la tienda y se amplía a la arriba en días ocupados. La tienda en sí es una visita que vale la pena, hay muchos productos de Venecia, el propietario admite estar "Venetophile" si hay una palabra! También nos encanta Venecia. Bien merece una visita.

Almorzamos hoy, ordenados BLT y brie con sándwiches de atún y grosellero indio sirve en pan italiano liberar. La comida estaba muy bien presentado, con todas las comidas con una ensalada vestido vino, ensalada de patatas y patatas fritas. Definitivamente volveré de nuevo

Popped in after shopping in Monmouth! The shop is lovely walked to the back and sat I asked the lady what kind of coffee they did and she replied with "the same as everyone else" I'm not usually picky but I found this to be a little rude a simple we do lattes, cappuccinos, etc, would of been better! I went for hot chocolate in the end as I picked coffee cake to eat! The hot chocolate was still at the bottoms of the glass(I stirred and scraped it from the bottom) although I could tell it was hot chocolate I found it tasteless. The cake unfortunately wasn't much better the sponge was didn't taste of coffee, the only bit that did was the grainy mousse type butter cream in the middle. I was disappointed!

we nearly always call in here for coffee when we are in Monmouth. It is such a pleasant little café and the homemade cakes are delicious - even the gluten free options! Our tea and coffee is made to our request and you never feel rushed to finish. highly recommended

Called in this tea room twice during our stay in the Wye Valley. Lovely calm atmosphere, excellent food and pleasant and helpful staff. Also selection of very tasteful gifts. Will definitely call in again when visiting Monmouth.

Visiting Monmouth, we were looking for somewhere independent to have some coffee and cake, and this looked a welcoming place. When we went in, we could choose comfy armchairs at the front or dining tables and chairs at the back. We opted for the armchairs, which were very comfy. Two large coffees arrived, along with a slice of orange and chocolate and a slice of lemon and ginger cake. Both cakes were moist and absolutely delicious. The person who served us was very friendly and welcoming and it was lovely to eat surrounded by different things to buy. We'd definitely come here again on our next visit to Monmouth.

Just what all towns could do with an independent coffee shop serving good coffee, cakes and sandwiches. Cash only. Quite small.

Came here with two friends for an afternoon tea, which consisted of a selection of sandwiches and pastries followed by a gorgeous variety of cakes! We had unlimited refills on our cups of tea too. Very good value for money. We left feeling very full and got to take our uneaten cakes home, yummy food and an enjoyable visit! Will be in here again, thank you!

The sandwich choices were different to the usual run of the mill cafe and had Brie with bacon - beautiful! Came with a small side salad, potato salad and crisps. Lovely cup of tea too £7.30 well spent and will be back!

I always pop in here to eat if visiting Monmouth. Beautiful gift shop and tea rooms, lovely relaxed ambience and delicious food. Can't ask for more than that :-)

A pleasant cup of tea was enjoyed here in a warm and welcoming environment. The staff were were charming and we were served promptly. Very centrally placed and parking was o.k.

we have been in this establishment on a few occasions and have always had good service, it is always friendly with a warm welcome the service is always quick and tasty but if you like a nice strong cup of tea then this is not the place for you as they use quality tea bags (twinnings) but no matter how long you let it brew it does not make a strong cup of tea

Just happened to stumble across this lovely little place , clean well decorated with a good selection of food and beautiful cakes food was lovely but the woman who served us was quick and efficient but seamed reluctant to engage in conversation with us when we commented on how nice everything was it was like she couldn't be bothered so its put me off popping in again which is unfortunate because the food was lovely and fresh and plenty of it to ,

We had a cream tea at upstairs downstairs today, it was absolutely mouth watering. Lovely fresh scones, delicious jam and cream and superb coffee. The staff are so friendly and welcoming. Would much rather visit this family run tea room than one of those over priced coffee chains. Will recommend to all my friends. There is also a lovely gift shop attached with some very individual and exquisite gifts, I know where to go now for presents for family and friends

Delicious afternoon tea! Loved the location. Very traditional decor. Staff were friendly too :) One thing- we had one pot of tea but had to pay for another which we weren't made aware of. Personally, I think afternoon tea should mean unlimited tea/ coffee! Other than that, thoroughly enjoyed everything!

For something a little different try Upstairs Downstairs on Monnow Street. They serve excellent coffee and snacks and also sell all sorts of knick nacks and gifts to browse round at your leisure.

M&S have been slated for charging for an extra tea bag, but they are not the only ones - an extra charge on our bill at this cafe turned out to be because hubby had requested an extra tea bag! When we said we did not have sugar so perhaps should get a discount we were told "It's your choice not to have sugar." It's also our choice not to return after spending over £18 on tea, a card and a gift!

Being a traditionalist I like afternoon tea in nice surroundings with proper crockery, a teapot and home made cakes. We got all this in the lovely tea room in Monmouth. The owner (I presume) was very friendly and helpful and suddenly had a rush of customers shortly after we arrived. It seemed everyone decided to call in for tea and cake shortly before closing the sign about to be turned was kept as open which was nice instead of turning people away.We had the orange chocolate cake which was like how I would think a giant jaffa cake would be but in reality they are not as good. It was very orangey with chocolate on the outside, really rich but great. We did a cake swap out of food envy and I ate my partners warm apple cake with ice cream. We will definitely return when we are next in the area and see what treats are being served.

This is a lovely little cafe on one of the town's main streets: you'll find the Monnow Gate arching over the River Wye just a few hundred yards down the road.The menu is 'light lunch' with daily specials shown. Mostly, the savouries are sandwiches (hot and cold). And the sweets are mostly cakes and scones. There is a variety of tea and coffee on offer and the cappuccinos are very nice here. I had one of their Italian Hot sandwiches and thoroughly enjoyed it. My wife had a pasty and asked for plain lettuce for her side salad; they provided this with no additions, which was exactly what she wanted. It makes a pleasant change for a small cafe to provide what the customer actually wants!The cakes we had were very good.The staff are friendly and efficient and the atmosphere pleasantly charming.A nice place for a quiet lunch.

Visit Monmouth regularly always head here for coffee/snack lunch, always freshly prepared when ordered well presented always plenty of customers many of whom seem to regulars

We visit this tearoom quite frequently and always have a nice welcome . It has a comprehensive menu and a nice selection of teas and coffees.We would recommend this tearoom to anyone

Went here for lunch last week after friends had recommended it. We found the staff really friendly and helpful. The coffee was excellent, and the food was very good and freshly made. The apple cake was to die for! We would certainly recommend this to others and will definately be back ourselves.

Met friends to celebrate big birthday. Two of us arrived first and sat at a table for four knowing our friend was to join us. We were asked to move to a table of two. When our friend arrived we were asked to move back to the table for four as pulling up a spare chair seemed unacceptable. We felt like we were a nuisance and that the staff were keen to move us out even though the cafe was empty. So disappointing. I chose this cafe as it is unique and small but it really does need to look at how it treats its customers. We did not feel welcome and will not return. Sad. .Coffee was ok.

We had actually walked past this tearoom a couple of times as we thought it only a shop.Very glad to have discovered it for a late lunch. Service & standard of food were both very lovely.

My friends and I met up for afternoon coffee and cake, very nice too. We sat down stairs, very relaxing and informal. Teas, coffees, hot chocolates lovely. The teacake and scone jam and cream very tasty.

A lovely little tea room, serving delicious freshly prepared food. My friends and I had a light lunch and can thoroughly recommend the hot Italian breads, as well as the creamy carrot and coriander soup. Nice decor, very comfortable seats, with very friendly service.

A very nice tea room / cafe with friendly service, freshly cooked food and what must have been the best corn beef pie in town.

If you are looking for a relaxed coffee or a beautiful afternoon tea served in charming surroundings, then this is the place to visit.The staff are attentive whilst remaining unobtrusive, service is pleasant and you are served with the utmost courteousy.The shop sells beautiful and unusual jewelry, beautiful glass wear and paintings and prints.The Welsh love spoons are charming and made to order, I ordered one for the birth of my Granddaughter and Linda, (owner) made sure it arrived in time for Christmas, even though I had ordered at the last minute. Customer service is the order of the day and I would highly recommend both the tea room and shop.

Upstairs Downstairs is in the centre of the main shopping street in Monmouth.Was seated in a small and very nice seating area on the ground floor at the back.Tuna melt Panini came with salad, crisps and tomatoes and was lovely. Lovely cup of tea.Excellent service. Would highly recommend.

Having read reviews about this place we decided to sample it for an easy lunch on our trip to Swansea. We were not disappointed - we enjoyed the food; the service was excellent and everyone was friendly. We shall be back next time we drive to Swansea.

We really enjoyed this place. We scoured the high-street to find somewhere that had a bit of individuality and character amongst the chain coffee outlets. We found it! There are a few seats downstairs in amongst the shop, but the main seating area is upstairs, see the picture at the top of the reviews. It has some lovely local art on the walls and a rather impressive chandelier, The view of the high-street is also a plus for the nosey (like me). It was a hot day and we had both eaten a BIG breakfast at the nearby Bell Inn, so we just wanted something light. I had a Victorian lemonade, which was a pleasant change from the usual lemonades one is served in chain places, my wife had a fresh juice. Both were excellent. We shared a Rocky Road Sundae, my word was it worth it! It came in a beautiful glass and was enormous, full of chocolatey goodness and lovely ice-cream. The service was friendly and although the waitress was new, she took the trouble to answer our questions in a detailed manner and was very polite and professional. We would highly recommend the tea room. Certainly one of the most characterful we encountered in Monmouth and the food quality was excellent.

we had been wandering around Monmouth when we happened upon this little tea room advertising home made scones and tea. My wife couldn't wait to taste them as she does everywhere we go. My wife ordered hers and asked if any of the cakes were dairy free for me. The lady was on the phone to the cook straight away to see if any were. We were in luck and both sat down for tea and cake. My wife commented that the scones were some of the best that she had tasted, As for my cake I had two slices it was so good, We tried to purchase the dairy free cake but I had the last of it. The owner then gave me the end piece for free as she said she could not sell the end bits. Most unexpected but accepted quickly. the trouble was I ate it before I got out of the shop. It is a lovely little shop the staff are very friendly and chatty. They are also a mine of information on things to do in the area. Have a visit you wont be disappointed.

Having been told that the ice creams were excellent my friend and I decided to sample. We purchased two ice creams at the cost of £5.We then walked to the completely empty tea shop only to be told we had not spent enough money to sit and eat! Having spent ,money on gifts in the last month at the store, I'm afraid my ice cream suddenly was tasteless. Will not be shopping there again.

We were surprisingly a bit stuck for something to eat in Monmouth last week given it's a rural hub but we stumbled on this lovely tea rooms. It's in a bit of a time warp of Italian old world charm but that's part of the quirky uniqueness of the place as well. Miss D had a baked potato, Mrs D had parsnip and chilli soup and I had tomato and mascarpone soup. It was all great and with three drinks came to £23 ish. Well worth a visit.

This is a great choice for a light lunch. Nice upstairs room with comfortable chairs and pleasant staff. Good selection of food and cakes. Our party of 5 were all happy with their lunch and price was very reasonable.

Great little tea room upstairs above their gift shop. Great strong coffee you can stand your spoon up in. We love their afternoon tea, finishes off an afternoons shopping nicely. (it's £10 each but you need to pre-book on 01600 716831). Best tearoom in Monmouth.

I brought my mother & father in law a welsh love spoon from here, i even had a choice to engrave it and everything!!! worth the money for sure and well crafted.. The tea room is very well decorated and clean, with a good range of freshly cooked food. The pudding were home made cakes or you could have ice-cream from the parlor downstairs.Amazing would highly recommend!!!

Lovely tearoom- traditional, spotlessly clean with a nice range of lunch items and homemade cakes, scones etc. Friendly, efficient service with a smile. Recommended - will return again.

Lynda really made us feel special on Valentines Day. Our table was also beautifully decorated when we visited again for our Wedding Anniversary a few weeks later. My wife and I strongly recommend this location, even if all you wish for is a quiet Cup of Tea in an elegant setting.

The tea room is very clean and well presented. The menu average but a good choice of home made cakes. Whilst I appreciate everything is freshly prepared, on the occasion I was there only one member of staff on duty and the wait was long just for two sandwiches, a pot if tea and a mocha. It would not have been so bad if the drinks had been served first instead of waiting for the sandwiches to be made. The prices reasonable and the unisex toilet downstairs at the back of the shop was clean and well presented.

We visited for the first time having read the reviews. Arrived about 1pm to find the tea room was very quiet possibly due to torrential rain on the day. Very cosy atmosphere (6 or 7 tables only), all nicely decorated, willing and friendly staff, usual tea room menu including a delicious selection of home made cakes. We were pleased with our choice of food and recommend The Tea Room any visitors to Monmouth.

Lovely! My Italian guests loved it! Traditional scones with cream etc and friendly hosts.It was quiet enough to be individual.....perhaps we'll try for lunch next time.

Not really my cup of tea (lol) this place but that's just me but it served for what we wanted at the time and can't fault any aspect of it.

Consistently good and now serving Sidolis Welsh/Italian ice creams, delicious. Friendly and attentive staff. All sandwiches and snacks made to order, a real treat.

We went to Monmouth to do some shopping and found La Piazza which is a lovely jewellery and gift shop with the added bonus of having a tea room upstairs. The tea room has been decorated very tastefully and has a good selection of food on the menu including some very gorgeous looking cakes! Coffee and tea choices were extensive and I can highly recommend the latte.Well worth a visit and treat yourself to some Murano jewellery as well!

Lovely decor and ambience combine with beautifully prepared and presented food to give us lucky residents this jewel of a tea room.The home made soups, cakes and scones are exceptional and the ploughmans is excellent. Thoroughly recommended!