Costa Coffee in Monmouthshire

The staff here in Monmouth are absolutely lovely and really accommodating. A great experience while having to work from a wifi spot whilst away.

What a find, a busy store, but all working hard to keep the place clean. There were a few places to sit downstairs, but loads more upstairs which were better. Lattes were of Costa Coffee standard.

it's a shame this is a chain coffee shop and not independent very friendly and helpful staff

The smiliest, friendliest staff I've ever been served by in a Costa

Popped in this morning for a frappe, service was excellent as was the frappe

Absolutely amazing service as always. Stiff go above and beyond to help and has to be best Costa I've ever been in

Good coffee with a toasted tea cake. Filled a hole nicely 😁

Staff are always very polite! Coffee is good too.

Staff are always super helpful and polite

Staff always happy ,this is a regular haunt for me in retirement

Exactly the same as any costa....the cakes looked exceptionally good but I dont do sugar.

Best coffee I've tasted for a long time

The team here are friendly and got the job done. A very positive customer experience and quality was good.

I love the Monmouth Costa coffee especially the manageress bry and her lovely team they are always smiling....its always clean and tidy and most of all good coffee...the brie baguette is lovely followed by the carrot cake... best around it makes for a perfect day thank you everyone

Very pleasant server, excellent coffee atmosphere in the building. Clean Lois and everything perfect. Many thanks Three cheers

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I visited this costa on friday and Saturday last week with my partner. The best service i have ever had at a Costa by a country mile. The girls serving are so friendly which makes the coffee experience even nicer. Thanks ladies:)

Like the majority of corporate chains, "once you have been to one, you've been to them all", that is apart from the staff. I wouldn't normally review but the guys here, especially Bryony, are exceptional.

Friendly staff and great coffee.

Great coffee place. Lovely staff.

Very clean polite staff will visit again 😀

Really friendly staff and felt very welcome!

Absoluetly incredible and quick service. The reason I wrote this review was because a rather rude man came in and was not listening to the employees wishes to keep near the desk they handled it really well and lady in charge was extremely nice to me and my friends 😁😁

Great place to have coffee and cake

The staff are great and you are made to feel welcome

beautiful place and such fabulous views from high up , steady walk up or drive up from Monmouth Town.

My second favourite coffee shop

expensive but nice coffee and good service.

Staff were professional, polite and funny. Had a laugh as well as great food and coffee. Will definitely be popping in again soon.

Open only till 17.30.Google says something diferent🤔

Staff today were so friendly. Nice atmosphere 👌

Great coffee. Prompt service. Friendly staff. What more could I want

Attempted to visit for a coffee and a sandwich. Had to download Costa’s app for Track and Trace (apparently the NHS Track & Trace is good enough for the Costa) . Did this reluctantly, was then informed that each person had to show ID. Not aware of this being a legal requirement to have a coffee so went elsewhere

Always feel welcome. The food and coffee fresh and delicious. The staff friendly and helpful. Cleaning welcoming environment. Good Covid19 standards in place.

Staff lovely burnt my sarnie but we laughed and they replaced it no problem. Warm and happy atmosphere.

Great friendly staff. Ever so helpful. Was clean and well managed. Drinks were made very very well. Immeasurably better than the costs in Ross on Wye and other big brand name stores in Monmouth.

Everyone at this Costa is absolutely fantastic, they are friendly, welcoming and make great coffee every single time. No other coffee shop compares in my opinion! They even double cup my every order after I asked for it one time 🥰

Great service, Monmouth Costa are first class!

The barista are truly amazing lovely people and ever drink and meal they make feel like they have put genuine effort into it. Lovely vibe, chill people and just an amazing, reliable, chilllll cafe. I recommend the Frostinos

Good Covid rules in place first class service

Great tasting coffee, pleasant staff.

Warm welcome, track & trace in effect, plenty of space for social distancing. Oh, and a decent cup of coffee too!

Very poor, drinks hardly warm, ended up in Cafe Nero !!!

Helpful and friendly staff, coffee not good. Latte was weak and tasteless, sorry.

Called at Monmouth Costa this lunchtime. There was a short queue but there were limited tables inside and an empty table outside the door. I had left a valuable ebike outside, so asked the male behind the counter if I could order my meal and sit at the outside table. My toasted sandwich and iced coffee arrived and I expected a reduction in view of the Chancellors Eat Out and Save plan, this being Monday 3rd August. I was charged full price. I asked why I was not being afforded the Eat Out and Save option, and the female cashier was very dismissive and said You didnt say you were eating in. Its not my fault. It doesnt apply to takeaways. I said, I had already spoken to your colleague and said I was sitting on your outside seats. She would not budge and was quite dismissive and unhelpful. I will not be returning to Costa.

Called at Costa after reading about the Chancellors Eat Out to Save. Designed to help businesses which were hit by Covid. I requested to sit at the open air table outside their door. I was not told that this made my order a "take away" and thus exempt from the half price offer. The female staff member was quite dismissive and said "It isnt my fault you didnt tell me you wanted to eat in." I had told her colleague! Shocking attitude. Wont be goibg back there!!

Last time I went was just before it closed But whenever in Monmouth always head hear All the girls are very cheerful & very helpful Can’t wait for it to reopen

Very friendly counter staff. Nice premises with window tables, all well kept and clean. Convenient mid High St location near car parks/on street parking.

The Flat White (Columbian blend) was excellent.

Fantastic customer service in this store! Clean and Efficient will be coming back again!

Coffee and tiny Bakewell tarts. Expensive. They said, we have a new Columbian blend, only 25p a cup extra. Are you kidding, that makes coffee beans more expensive that gold. I am rapidly going off Costa, must be the recent takeover.

The welcome like the service was as you would expect from a well run Costa. The hot chocolate is more than good, and the chocolate cake was fresh.The table was clean and the floor tidy. I very pleasant stop, especially as it was pouring outside.

Good selection of drinks but needs more seating

Nice but you have made it very bare which makes it noisey and not cosey

We were on holiday and this was our first coffee shop trip and it was wonderful. Great service from the girls, lovely coffee, good variation of food and cakes available even though it was the holiday period

Friendly and helpful staff and extremely good coffee.

First class, as usual, loved the gingerbread cream latte ❤️

New festive coffees are great...

Brilliant team of staff and lovely cafe. Many memories here, none of which are negative

I’ve been visiting this cafe over the last few weeks on a Saturday morning and even at 9am it’s fairly busy. The girls are extremely bubbly and nothing is too much trouble for them. The toasted sandwiches are amazing and the coffee is always hot. If you grab a window seat it’s great when the sun is out. Price wise it’s cheaper than some and dearer than others, but in my opinion the atmosphere makes it worthwhile. I’m a definite return customer and having tried Costa Coffee at Alicante Airport last week my guess is the management certainly know how to employ the right people so thumbs up from me.

Fantastic service from the staff.

Not bad. Nice coffee. But I am not really a coffee drinker.

If your in town looking around tben Costa Coffee house is the 'go to' cafe. Lots of space to relax those tired feet. Great coffee and excellent friendly service.

Excellent stuff, smily and helpful

Great atmosphere the staff are friendly helpful and great place to meet up and chat over a warm/cold drinks

Dirty, quite expensive for cold coffee.

Brilliant friendly staff great coffee.

Really nice food. Would 100% recommend the ham and cheese toasties

Lovely coffee here too with lovely staff as well ☕😘

Very welcoming staff great Coffee and lovely cake with a cosy atmosphere

We visited Costa near closing time and we received good service. No issues with the coffee and I thought the interior of the coffee shop was much nice than other branches I have visited. On leaving I was concerned by the state of the covers pulled over the fridges as they were covered in mould, this didn't create a very good impression and it wouldn't take much to replace them.

Only sold coffees, teas and drinks and food. Couldn't find what I wanted

Early morning relaxing coffee time spoilt by loud swearing of customer interacting with staff, general talk but bad language being use. ( by the customer not staff) but never the less I think the staff member could of told him quietly not to swear as they do seem to be friendly and is a regular . This happens quite frequently .

I am on a bus tour and call in at this café for a bite of lunch. The packaged roast chicken salad sandwich is fresh and delicious, and I enjoy the Millionaire’s slice. My cappuccino with lots of froth is perfect. The café has plenty of seating and a quiet atmosphere. On reflection, the most memorable part of my visit is the friendly Natasha!

Good coffee, friendly staff, but not enough of them, so service slow.

Nice place now the refurbishment have been made , also good cup of coffee pleasant staff nice cakes as well to have with your coffee can get very busy when coach parties come to the town

Lovely little coffee shop centered in a busy high street

OK, I know that is weird, but all Costas service great coffee and treats so what's the difference? This one has a great outlook onto a busy thoroughfare, great for people watching. Inside the walls are surrounded by a chunky oak frame giving a lovely rustic feel to the place. Locally sourced I hope.

Great place, delicious coffee. Highly recommended!

Staff are always Chatty, wear a smile and Helpful Excellent choice of place to go!! 😃

Coffee shop and fast food, served by batistas who work fast and multi task at a super hero pace.

My local Costa and still my favourite xx

Fab coffee and accomodating to my noisy 2 year old

Been coming here for coffee since having an operation and the staff have all been wonderful- clearing a table for me and bringing the coffee to the table, ensuring i have been comfortable. Lovely genuine smiles (unlike the behaviourly conditioned McSmile) and and willingness to go the extra mile/ millilitre.It really doesn't seem like a chain here.Coffee is great- as you would expect. I also bought a gift-card for a Big Issue person during the cold spell and they reassured me that there policy is to let people in that had been gifted a coffee. So, affluent Monmovians -what's stopping you !

Right in the middle of Monmouth high street, very chirpy staff and great coffee

As I have said before this is a nice place with good coffee.

Lovely staff who could not do enough to help and were very helpful with things to do and see in Monmouth

Nice place to chill on Sunday morning with a Cortado and my book 😃

Great location, clean and tidy. The staff are friendly and professional. They go above and beyond to help their customers as I witnessed yesterday, a rarity in this say and age. The selection of various food stuff and other items was fantastic, and the flat white coffee was spot on. Great location in the town, outside steering to soak the rays on sunny days... Perfect

Great coffee and tea, cosy place with some lovely snacks.

Friendly staff good disability access.

We had a decent cup of coffee in this outlet but somehow it lacked the usual Costa ambiance. The service was fine and the shop was busy.

Every time I come to Monmouth shopping always stop for a coffee All the girls in Costa are really friendly

Outstanding at this cafe Has lovely food and customer service is brilliant one of my favourite places to go when I’m in Monmouth!

Marvellous coffee and helpful and friendly staff! !

I love going to Costa but they will not give me an extra t bag now as the tea is so weak and as I only drink tea I either have to take an extra t bag in with me or not go at all. Sorry Costa.

Staff were really happy and industrious - very welcoming and they cleared tables really quick

Poor Service by staff who more interested in themselves and regulars. Hot chocolate was luke warm and very lumpy?

Very busy but a good cup of coffee

Very friendly. Peaceful coffee break.