Upstairs at Charlotte's in High Peak

Lovely location could be a fantastic place. But... Sticky tables Disinterested staff Cook walked through and his trainers were not just grubby but filthy. Decided not to eat here. Cups don’t fit in saucers well so lots of drips and spills.

Nice place with outdoor sitting, we really enjoyed our coffees and cakes at Charlotte's. Nothing better than a nice coffee and cake outdoors with a friendly service.

Fabulous coffee and snacks cafe, selling the most wonderful chocolate's and well behaved dogs welcome. No complaints about the coffee or hot chocolate served with a chocolate and even a biscuit or two for the dog. Great service.

Alas due to covid the cafe is now closing permanently. We talked to the owner and sadly after 7 yrs they cannot survive

Visited Buxton for the week end and went in here for coffee and cakes. Downstairs was very full so went upsairs (there is a lift). Quite quaint and airy. Roof tereace not open as too cold. Ordered coffee, carrot cake, lemon drzzle cake and cinnamon and rasin scone. Perhaps a little slow but we were on holiday and in no hurry. All were very well presented by attentive and friendly staff. Spoke to the chef about one of the extra lines of jam(?) on the plates that we liked. Would certainly come again

Me and a friend went here for a veggie breakfast and I can highly recommend it Everything was cooked perfectly with lots of flavour Didn't have to wait long lovely atmosphere with background music Pleasant staff and reasonable prices Will be going back again

Not really a fan of lattes but I absolutely loved the Bailey’s Latte, especially including the fab Northern Soul music. We were very pleased to see that our doggy daughter Bella was also welcome! What a great little break from the rain. 👍🏼👍🏼

...write a review of Charlotte's last Saturday . 5 of us including 2 small children found a table for 4 upstairs but were told by the waitress that we couldn't move another chair as it would impede access. 2 small children would not have taken up much room and the welcome wasn't friendly so we decided to leave.

This little cafe is tucked away nicely in Buxton's city centre on the 1st floor. I enjoyed some time here with my family with a tasty flat white and rocky road. We'd definitely come back again, friendly service also.

Have visited numerous times before; thoroughly enjoyed sitting outside on the roof terrace in the summer and the main meals has always been great. That been said, the service has become lacking more and more through my last few visits. to the point that on today’s visit it was embarrassing. My friends and I all met through being waitress’ previously, so completely sympathise with some issues but, there was so much wrong. It was inexcusable. - We asked about the afternoon tea to be told they’d let us know (which took 15minutes and us re-asking). - Afternoon tea was a no, so we ordered mains and drinks. - We were brought food that wasn’t ours, before any drinks. - we were told our order was lost; bare in mind we had been in the restaurant nearly 25 minutes now... and we had to re-order everything again. - The drinks came separately with the first arriving 10minutes before the last. - had to send a drink back, as it was basically warm milk. -The mains arrived as always delicious and hot, hats off to whom ever works in the kitchen! - had to stop a waitress about desserts & more drinks - then had to ask for our dirty main dishes to be cleared. - scones arrived; 2 were lovely the other was i’d assume frozen then defrosted in the microwave, normally fine! But due to its size it had been overdone and became rock-hard on the edges to warm the middle. Had to stop another member of staff (owner?) to return. I was given a replacement rather quickly and that was perfect. The staff are young and they are clearly trying, so I’m not writing this to spite them. However I don’t think they’ve had any training or if they have, not enough! More communication and maybe a little more role placement(:one person preparing drinks, another taking orders etc. Instead of everyone trying to do every role). I’d say it’s a one off, but this has become a recurring theme over the last year. This being the worst by far and sadly after today, none of us will be returning.

We came to visit Buxton end of January 2020, we were too early to check in so went for a bite Upstairs at Charlotte's. I ordered creamed mushrooms with crusty bread and my partner had a latte. The dish was lovely but way overpriced, £10.45 for coffee and mushrooms 🤔 As much as I'd enjoyed it, I don't think I'd go there again.

Called in for a quick lunch before going to the theatre. We had the pie and chips which was lovely and tasted homemade followed by the cherry and almond scone which was delicious. Yes the waitresses are young and inexperienced, however they are trying and I think that the previous comments are a little harsh. Would definitely recommend and will visit again

The two young staff were friendly but untrained. After waiting ages despite only one other table occupied, I had to go and place our order for two cappuccinos, one without chocolate. Both came with chocolate. The "coffees" were lukewarm. There was a subdued coffee taste but in truth the overwhelming sensation was barely warm milk. Really horrid. Neither of us finished it. I don't blame the staff but the management . Paid and went - lesson learned; never go again.

The food we got on our plates was not the same as on the menu. We ordered fish finger butties 🥪on a brioche bun and got a very over cooked, breadcrumbed piece of white fish on a white bread bun. The cafe tries to be like a restaurant,for example,chocolates on a plate after the ‘meal’. The waiting on staff are a almost “gushing” in speaking with customers. Would give this small cafe a big miss. They try but miss the mark.

Nice location and good homemade food. However, the service is awful. Waitressed stand around playing on the phones until customers walk up to them and more or less force them to work.

What a warm Yorkshire welcome I had perfectly cooked poached eggs on toast a proper cup of tea can’t staff friendly nothing too much trouble great value for money and I’ll definitely visit again thankyou

Popped in unexpectedly, chose a pot of tea for two and a cherry and almond scone with clotted cream and jam. The food was excellent, tea in a lovely vintage tea pot and quaint cups and saucers. The waitress was attentive and everything arrived promptly. Bill arrived with two lovely caramel filled chocolate hearts. Did not find it expensive and will definitely go back there on my next visit. Would recommend to friends also.

Service was so slow, 15mins to get a coffee & tea cake and I’m one of three customers. Took slightly less to get the bill, overcharged, argued that I was wrong, I wasn’t no apology no thanks see you again. Sorry you won’t

Went for Lunch today. Found one member of staff unfriendly and looking like they didn’t want to be there. Ordered a light lunch that took a while to come and another couple that came in a while after us got served before us. Th food was just ok. We both used the toilets before we left. The gents had no hand towels so used loo roll that was plonked on the cistern instead of the dispenser.

Baileys Latte or Baileys hot chocolate. Decisions, decisions... Either way, this place is a win win.

Located on the first floor of the Cavendish Arcade, in the converted baths, right in the heart of Buxton. The Cavendish is a great place to escape any bad weather (incl rain in my case) and Upstairs at Charlottes is a great place to sit and unwind for a drink and/or food. I was greeted in a very friendly way and offered any table. On a rainy Saturday at 11.30am there were a few empty tables but by 12 the place was full so its advisable to get here early for lunch or hope that you're lucky to get a table. They have tables inside and just outside on the balcony also, under the impressive stained glass roof. They offer gluten free and also vegan breakfasts on the menu as well as the traditional fayre. The coffee was delicious. They also offer decaff. Lovely experience, will be back!

Great cafe where we enjoyed s rather tasty fish finger sarnie which was cooked freshly with salad and chips, the staff were friendly and attentive. Great location in what used to be the baths in Buxton so it’s great to see the premises being used, there are lots of lovely independent shops underneath which were great to browse around in.

This is a quirky independent cafe upstairs in the converted former bath house and is well worth a visit. The interior is comfortable and attractive and staff friendly.

What can I say... from being greeted by Caitlin with a fantastic smile and nothings too much trouble attitude, we were served a scone with clotted cream that would have made Jesus nod furiously in approval at the 5000 picnic. Indeed if Jesus had served the 5000 this, fish would hever cut it again. The wife said "banging"

What a great place couldn't fault staff or food definitely worth a visit if this way Would recommend the chicken burger and the nachos very enjoyable at a great price

We visited Buxton and were looking for a light snack and a hot drink. Found this lovely cafe. There a lift available as it on the first floor or steps so available to all. It’s not huge but very pleasant. The staff very welcoming and the food very good standard and reasonably priced. There also a toilet which adds a very important touch!

I have stopped for coffee and cake many times in Charlotte's chocolate shop and always been very happy.

The food was simple but tasty. The goat’s cheese is lovely.

Great little cafe with an outside seating area on the roof. Friendly and quick staff. Food is Lovley and freshly made. All in all well worth a visit and a relaxing rest on the roof if the weather is good.

Lovely afternoon tea, with fresh cake. Pleasant environment with very friendly staff. Nice afternoon

A lovely little cafe, with kind staff. The vanilla scone with clotted cream and jam was one of the best scones I’ve ever had. Good quality coffee with lots of flavour too! I would definitely come back :)

As we had our dog with us, we were finding it difficult to find anywhere to willingly accommodate us all but Charlotte's saved the day and we were welcomed there. It's run by a helpful and youthful team, who are pleasant and smile!!! Good menu, mainly vegetarian and excellent coffee and prices.

On my first visit here I tried one of their vegan scones and was not disappointed! The best and tastiest I’ve ever had! So this is my go to place for a little treat and always get a warm delicious scone but yet to try other things on the menu so can’t comment on other food they serve.

As there was a lift upstairs to the cafe, I thought this would be a good spot for lunch whilst visiting with my Grandmother in a wheelchair - sadly this was not the case. There is a small gallery outside the lift with 3/4 tables which were not inside the main cafe. There is a step down into the cafe which made it not wheelchair friendly. We ended up blocking the entrance to the cafe and the stairs whilst trying to get seated with the wheelchair. As this gallery is outside the main cafe, the waiting staff seemed to forget we were there and I had to ask for a menu, to order, for the bill and nobody checked on us. The food order was also wrong when it arrived and overpriced.

Found this café last year and wanted to visit again as the staff were helpful and friendly. The vegan curry did not disappoint.

Came in on a Sunday morning for a full English breakfast and I was not disappointed. The food was lovely with a wide variety of options and the staff were friendly and helpful. Would recommend!

I always make a point of coming to this fantastic coffee shop whenever I am in Buxton. The food is second to none and the staff are friendly and efficient. Well worth a visit.

We are here as a large family group after reading these great reviews. Upstairs a Charlotte’s did not disappoint. The menu was varied enough to satisfy a large group and the prices were very reasonable. Thanks to Charlotte, we loved visiting 😀.

Stopped for lunch. Staff very pleasant and querky room. Unfortunately food was average. The quiche and salad were edible but lacklustre. Soup served with the sandwich option was a tiny portion. Left feeling disappointed.

Upstairs, past the cafe as you enter the Cavendish Arcade, Charlottes is a delightful, slightly old fashioned type of cafe. Two of us had warm cheese scones with relish (4 different varieties of scones were available) that were excellent whilst my wife had a huge piece of lemon drizzle cake- all very reasonably priced. It was so good that we returned later in our holiday.

Title says it all, great for catching a tan on the outdoor terrace or sit inside and keep toasty warm in winter, can't fault it, good snacks and lovely staff. Coffee was fab.

After being Recommended by my Mum who loves it here, my friend and I decided to visit during our long overdue catch-up.

Tucked away a little, and found the outside terrace a little crowded on the day we went (an unexpectedly warm Saturday). Clean, efficient and not so badly priced, we'll certainly be back.

Stopped for coffee which was served quickly by very attentive, pleasant girls. Upstairs roof terrace with few tables if sun is out. Would definitely recommend. Best mocha for a while.

Quirky restaurant upstairs in the Cavendish Arcade which was once upon a time the public baths. Staff very welcoming and the food very fresh and well presented.

The once defunct lift seems to have been repaired. Decor in the cafe was brighter today than on our previous visit, but the tables still need refurbishment.

We have a tasty sandwich for lunch today (Tuesday ). Each sandwich came with a small salad and all was very tasty. I also had a cinnamon scone which was complemented with raisins. It was really tasty clearly cinnamon but without it being overpowering. Everything was made to order so you have to wait a little while for the food to appear but it is well worth the wait.

We have been here several times in the morning and each time the service has been great. The food is well presented and has never disappointed. The cafe has a nice atmosphere and has always been welcoming. Can highly recommend and I am sure we will visit many more times.

Afternoon tea with a few friends wasn’t the best we’ve had just average. Food was lacking in taste which was a shame

We found this place today and are so glad we did. The young blonde girl that served us was fabulous giving us a warm welcome and a big friendly smile. The warm scones were delicious, the drinks lovely and an added surprise at the end when the bill came with as there was a chocolate for each of us on the plate - lovely touch. The prices are very reasonable and it's lovely and clean. Well worth a visit and we will certainly be returning next time we visit Buxton.Big thank you to the young lady who served us - you're a credit to the cafe and really enhance the experience!!

Hidden away upstairs in the beautiful arcade of quaint shops in the historic spa baths building is this delightful café restaurant.

Table was ready for us. No waiting around. All of us enjoyed our lunch. We were able to sit and chat with out feeling like we had outstayed our welcome.Later we ordered Scones and tea, which were lovey. Waitress Lizzie was very professional and so friendly. Definitely going to have lunch there again.

Had a coffee downstairs and though you get a chocolate included decided to buy an extra one I had Irish coffee in dark chocolate and my companion had ginger dark chocolate The cappacinos were excellent but the chocolates were divine

My wife and I visited Buxton today and we came across a little gem of a cafe situated in Cavendish Arcade. We were originally admiring the beautiful arcade with its many niche shops when we spotted Charlottes. We decided to have lunch. We both opted for steak and ale pie followed by a scone and clotted cream - delicious ! A pot of tea served in China cups rounded off a very nice lunch. The young staff here are very pleasant and would highly recommend this charming little cafe.

Went here today for a coffee, very disappointing.

We was told about this place by a friend of a friend,and we wasn't disappointed.there is a lift to get upstairs as we have a baby and a pram,hence the name Charlottes upstairs.the food was amazing everything was fresh, the home made chips was WOW,if you love chips,you have got to try.the staff was brill and always smiling and very helpful.and the home made soup which was mushroom on that day,which was a bonus for the Mrs as she loves mushrooms,loved it so so much.thanks for being there. Pete and family

Decided to pop in for a quick lunch whilst in the town. Yep, quite cosy if you manage to get a seat inside. Attention good, value good, service time fairly prompt even at a busy lunchtime. Loos ok. Only thing mitigating against it is the size - there aren't many tables in total and the staff seem to like choosing where you sit. They were apparently expecting a party to arrive and as tables were vacated they quickly cleared them and slapped a 'reserved' marker on them. No one turned up though. It's too small to do this sort of thing in. It's ok though. Oh, less mobile be advised - as the name suggests, it is Up Stairs....

Great service with great food. Lovely staff compliment this rather wonderful cafe that shares indoor and outdoor seating. What a gem. Perfect to get away from the crowds yet right in the heart of the shops

Called for mid morning coffee stop, coffee was very good and the toast and tea bread nicely cooked and presented(sounds basic but easily spoiled). Only slight negative, we sat for about five minutes with staff repeatedly catching our eye but not coming over to take our order. Would definitely return.

We read the reviews and sought out this little cafe & pleased we did ! It provides high quality food cooked well with good service in a charming environment Highly recommend

A simple cappuccino, tea and bacon bap with mushrooms, but it was absolutely delicious. Very polite service. A hidden gem.

Perhaps we chose the wrong menu items but generally the portions were small and the price too high. Fish butty and chips for £8.95. There were about 8 chips in a ramekin. This is too expensive. The child's toasted sandwich is very small. And the fries we ordered really needed a few more minutes cooking. Also, the young staff although polite and friendly could be more attentive perhaps asking if we needed sauces etc. The cafe did have a nice atmosphere and apart from the fries the food was nicely cooked. However, surprisingly it was not good value for money. Other reviews would appear to disagree with this and maybe we caught the cafe on a bad day. All these issues are quite minor and easily rectified no doubt.

Well! What a gem; loved the framed cups upon the wall, mixed matched crockery and a dome of a ceiling that gave stained glass, cathedral-esk charm.

Visited here with my sister in law for lunch and it was amazing. We had the milkshakes and a bowl of chips to share. Staff were lovely and friendly. Love the decor. Food is fantastic. Will be bringing my friends next time I visit Buxton.

We had a very nice coffee and cake and scones, which came in a variety of flavours. We sat outside which was a bit tatty and could do with a bit of a makeover but overall the experience was quite good.

We have visited a couple of times and found the food very good. The staff were very helpful and the menu caters very well for vegetarians and vegans. Our only reservation was the presence of dogs.

Out with friends and we received a very warm welcome. Scones were amazing. A really good sized pot of tea. Waitress Lizzy was very friendly and efficient. A really lovely experience.Stayed quite a while so decided to try a Gin. Will definitely call again.

Booked for lunch the day before (advised as it was very busy). Arrived with our dog - warm welcome and our dog was immediately offered water and a biscuit. Lovely menu and selection of specials. My OH ordered the omelette and my daughter and I the sticky chicken from the specials menu plus 2 portions of chips. Didn’t take long to arrive at all. It was all delicious! Lovely side salads - chips home cooked and gorgeous. My husband is gluten free and we noticed they offered gf scones. I ordered the vanilla and hubby the gf one. Again wow- warm and gorgeous with clotted cream and jam. Really friendly staff - we loved this place. Highly recommended.

Dropped in for a sanbdwich and tea. The decor is very homely but felt the (slightly sticky) plastic topped table a bit of a let down. The locally sourced beef in the sandwich was first rate. Staff welcoming and friendly. Wouildcall in again when in Buxton

We were looking for a dog-friendly cafe when we found Upstairs at Charlotte's, and it is very much so! Our lab had water, a treat, and a good fuss. The food was lovely - homemade soup, really great chips and a delicious chicken salad ("best food ever" declared my 9 year old). Very friendly and attentive service but not rushed at all. If we were local it would be our regular haunt!

Called in today for lunch, and even though it was busy we managed to get a table on the terrace which was just wonderful.

We had lunch here today. It was lovely to sit outside.

Based on the reviews I thought the food would be better than it was. My pie was ok but meat not of the best or leanest. Chips...... anything with skin on will never ever be a chip just a small or a large wedge. You can’t get these crisp arghhhhhhhh. Veg standard too. Nothing wrong just a bit underwhelmed sadly. Staff friendly.

We had often seen the Upstairs at Charlotte's café but had never

What a treat it was to sit outside on the roof terrace and have iced coffees and one of their homemade cheese scones with homemade onion chutney - delicious! Hidden away in Cavendish Evade - worth the trip upstairs. Diane and her friendly staff deserve success.

My husband and I ate here whilst in beautiful Buxton. We were shown to a table up on the roof terrace, and both ordered poached egg on toast and a tea and coffee. The service was very friendly, the food was good and reasonably priced. Would definitely come here again when in the area.

We went on the terrace and had a nice sandwich and drink. The food was lovely. Thoroughly enjoyed it. Others were having meals and they looks great. Staff were helpful. We will certainly go back.

Liked the idea of a terrace. The terrace was windy but I suppose that's beyond their control. The food was nice but the service somewhat chaotic. When we came to pay there didn't seem to be a record of food and drink so they had to rely on our honesty.

Great atmosphere to the place whether you sit inside or outside Beautiful coloured glass Very tasty soup of the day The omelette was very tasty and so was scampi Friendly staff We will visit again

I visited this cafe as it welcomes dogs, despite being in a shopping arcade. There was a lovely choice of scones - vanilla, lemon, cinnamon and raisin and my choice cherry and almond which I had as a cream tea. It was a lovely atmosphere and the cream tea was delicious with the scone being warmed and a biscuit for Marley (my dog). It is well worth a visit and has a good lunch menu.

Had lunch here which was lovely nicely cooked and presented. The drink of the day was gorgeous a raspberry slightly fizzy concoction. Sitting on the terrace in the sun, lovely.

A pleasant outside eating area on the rooftop. Service was a little slow but the food was worth waiting for.

Was attracted here by the scone variety - including cherry & almond, cinnamon & raisin, vanilla and of course lemon, which was served with lemon curd and clotted cream. Very delicious, washed down with homemade raspberry & mint lemonade. A great variation on the traditional cream tea. They also do a wide savoury and sweet menu for lunches/snacks. Staff very welcoming and friendly.

Rip off- over priced poor quality ingredients, poor service and messy sun terrace.... need I say more

Charlottes is a cute cafe in Buxton...they menu was varied enough but not extensive..

This is a great cafe, the food is good, the staff pleasant, however, its standout niche is the roof terrace which on a warm sunny day is a marvellous place to have a coffee or a meal.

Nice quirky place with interesting decor with lots of tea related paraphernalia. Mismatched tables and chairs. Lovely roof terrace. We had scones and coffee. My husband was delighted to see savoury scones served warm with butter and chutney. Why don’t more places cater for those who don’t have a sweet tooth? I had a cinnamon and raisin scone with clotted cream and jam. Next time I bake, I shall make cinnamon scones! Good coffee. Friendly staff and a complementary chocolate as we left. Very enjoyable. Thanks

We visited Buxton for their Spring Fair on the 'May Day' bank holiday.

The staff were friendly. My wife and I went in for coffees and a scone each. The gluten free scone was given to me rather than my wife despite asking (my wife is coeliac). My scone when this was sorted was like baked brown cardboard despite the sign outside that advertises their delicious scones. So bad it was inedible. So disappointed!

Called in for coffee mid morning they have two coffee areas on downstairs and one upstairs. We chose upstairs as there was more room. Friendly staff. Coffee and hot chocolate wonderful. Worth a visit.

Visited with my friend Man Down for a late breakfast. We both ordered full English and coffees and didn't have to wait long for it to be served. Everything was well cooked and well presented. The sausages and bacon were excellent and were provided by the local butcher. The surroundings are light and airy and there is a spacious roof terrace for when the weather is good. We would definitely go again.

Not at all impressed, overpriced food for the amount that we got, can only say that the tea was nice that was all, wish we had chosen somewhere else.

Being gluten intolerant and loving to travel can be a bit of an issue. However, happily this was not the case here as they had a lot of options. I was amazed at how tasty the gluten free scones were and so I went back...

On my return visit to Upstairs at Charlottes I was not disappointed. Lovely lunch and marvellous cappuccinos. We had a ham salad sandwich and the garlic mushrooms with a side order of chips. Following this we ordered scones, lemon curd and cherry. Served by friendly...

I was in Buxton for my birthday and called up a month before my visit to book an afternoon tea on the day of my birthday. I arrived at the arranged time to find out that they did not know anything about my booking. After...

Very friendly staff, quick service and nice, tasty food. Definitely recommend for families or people that want a relaxed bite to eat

We decided to go to 'Upstairs at Charlotte's' for an Easter weekend treat and had the misfortune of selecting the Afternoon Tea. Well, what a MASSIVELY expensive, overpriced MISTAKE that was. Apart from the coffee (or tea) that is included, which I can say was...

Myself and my partner visited here on Wednesday this week. We found a table and a young lady came to take our order. We ordered our drinks and a vanilla scone for my partner and a savoury cheese scone for myself. We specifically told the...

not obvious from the outside (need to make it clearer) another cafe at the entrance gets all the trade). this is at the back and upstairs. great service, lovely soup (with gluten free bread if you need it), dog friendly. Tea in a teapot, no...

I booked a table for afternoon tea, as a bank holiday treat for my wife whilst the grandparents were happy to babysit for us. We were hoping for something fancy for £30 but what we got instead was 2 small scones (already filled), when you...