Upper Crust in York

Sadly the staff were bordering on rude , especially the lady who appeared to be in charge . There was a tiny space to wait for a table. As I was on my own , the table which had been cleared for me by one of the other staff was not given to me and I was pit at a table next to a door where children were attending a private party. I wanted to order soup but was told it would be ½ hour. Not sure why that would be as it said soup was available from 12 noon and it was simply a case of putting some in a bowl ! This , coupled with a frosty atmosphere was enough to make me leave. There were 3 staff working in thr seating area yet there were uncleaned tables and lots of people who were clearly waiting to order . Sadly , I decided I wasn't particularly welcome and I decided to leave.

Not open 24 hours anymore since COVID, but open from 6am until 12am except Sun. The ATMs outside are available 24/7, and the store is huge, everything you could possibly want

Popped in for a bite before work and noticed that it was filled with dirty tables which made me want to take away as i went to get my tuna sandwich i noticed a pair of scissors just lying there as i gave it to the guy working he looked completely clueless, once my food was cooked they picked it up with their hands!! and just shoved it in the packaging so when it came to eating it, most of the tuna and cheese was stuck to the top and it was not enjoyable. I wish I went back to complain and get my money back but I just didn't have time by then

We had a fantastic Sunday lunch at a great price. I love the no phones, no internet, no music, no TV rules.

Popped in as I honestly was desperate for the toilet. I noticed they had a cafe so was very happy to purchase something or even grab a cute little gift on my way out. I was immediately bellowed at across the room by a scary looking woman who said ‘we don’t have public toilets, that is what you’re looking for isn’t it?’ I said that I was but I was happy to purchase something too (I totally understand business owners view on this however it is a ladies time of the month, I was desperate and I verbalised that I was willing to purchase something too). She told me that I was a liar and I wouldn’t buy anything and clearly wasn’t going to tell me where the toilet was so I used the disabled quickly (no one else was around). I said that it was disgusting to deny another person the human right to use the bathroom. SHE TOLD ME THAT I WAS DISGUSTING!!! Wow. I used the bathroom and calmly came out saying that I had full intentions of buying something and as I’m from a small historic town myself, I’m more than happy to support local businesses. She proceeded to aggressively tell Me that I wasn’t going to buy anything so feeling intimidated I left. To which she followed me to the door, then started taking photos of our car through the window. AVOID AT ALL COSTS! VILE