Upchers Restaurant at The Dales Country House Hotel in North Norfolk

The hotel is in a lovely old building and location with large outside spaces, which in the summer would be ideal for outside resting. The room was excellent with many amenities. The staff were customer focused.

I haven't been there, I work close by.

Superb night out with local freinds. Superb food. Excellent staff, nothing too much trouble. Will visit again if in area.

We really appreciated the canapés upon arrival. A lovely touch. I had pork belly and my wife had Lobster Thermidor which were both cooked perfectly and were beautifully presented. We weren’t expecting chocolates afterwards either which was a lovely surprise. Our only disappointment was having a Service Charge hidden on the bill. Although the service was great, we didn’t tip on this occasion, as we totally disagree with this practice, as we like to decide ourselves if and how much we tip. Apart from that we had a perfect evening and will definitely return.

We prebooked Saturday evening meals to celebrate the 90th birthday for our mum . We hoped to eat in a heated gazebo but due to poor weather we had a private room. The seating was very close, and 9 adults felt squashed. Another small table could have been added to give more room. Background music would have been nice. However, staff sprinkled 90 birthday confetti on the table, which was very thoughtful . Lewis, our main server, was excellent and very attentive. Explained menu choices and coped well when questioned about an allergy one of our party has. Excellent starters all very tasty. 7 of 9 main courses were very good. 2 vegetarian meals were only average and not particularly tasty. Complimentary canapés whilst waiting for 1st course and wonderful chocolates presented at the end. 2 other servers helped bring the meals to the table. Neither smiled, and both came across as grumpy. We all thoroughly enjoyed our visit and birthday girl had a great time. Thank you lewis

Quite disappointing with our experience. Staff seem very flustered and it felt like they were understaffed. Booked table for 1.00 but did not sit down until 1.20 then still had to wait for our ploughman's and platter. The food was good and plenty on the board, did not come with the pickled onions and only came with 2 small slices of bread each, when we asked the waiter if this was for both of us we were told yes, did not ask if we would like additional bread. We eventually ordered more at an additional charge. Waited to pay bill and eventually had to go and find someone. On a more positive note the building is lovely and lots of lovely areas to sit

Excellent stay, we and our dogs were made very welcome. Service from all staff was excellent, however Josh deserves a special mention, truly outstanding! Having lunched here before our first stay confirms the excellence of the Dale's Hotel. We will be booking again. Update April 2024. Went for Sunday lunch, absolutely brilliant. Great service, excellent food, no issues with food allergy and greeted like old friends. Booked to stay again next year.

This is a lovely quiet hotel with excellent staff, clean rooms and very good food at a fair price. The hotel sits alongside a national trust park full of great walks.

It was the second time we stayed at the Dale's hotel and what a lovely place it is. Our room was nice and also knowing the food was great from our previous stay, we choose to have evening dinner for the 3 nights. Food was great, Staff was welcoming. Excellent service. 10/10 Thank you.

Lunch: menu said a jus. Came with a usual roast's gravey that was served with every other roast that day. Fine bean parcel, wrapped in bacon, was cremated. Cutting into the cockerel meat found so under cooked that blood was present. Otherwise meal acceptable. Advised waitress, nothing. Advised at payment desk, bill we paid regardless, still no comment. Lovely location: general service ok: catering standard, monitoring and observation response - needs attention and correction. Let us know when you!ve addressed issues.

We had a lovely meal friday night, and Sarah was friendly, attentive with just the right interaction

Fabulous NYE, food was sublime and entertainment from Andy Ax was fabulous,

Took my 91 year old Mum out for lunch today at the Dales. The whole experience was outstanding!! Robin & James you were both exceptional and would not have been out of place in a luxury Swiss 5* Hotel. The food was excellent as it is always. What made it even more special was that you were at a quiet period between Christmas & New Year...many places might of become complacent because of this..........but not you!! :-)) Very much appreciated, we will be back on my mother's 92nd birthday, you were all absolutely amazing and an absolute credit to The Dales and Mackenzie Hotels as a whole!! Grateful thanks, Peter

This review is restaurant based. We dined for the festive feast, the atmosphere, the decor, staff and table were all very festive. Food and service were great.

An early Christmas lunch - but with the Dales being one of our favourite restaurants we knew we were in for a good meal

My husband and I (and two friends visiting from Scotland) ate here last night as part of Norfolk's Restaurant Week. We were caught up in a traffic grid lock in Norwich and arrived an hour after our table booking time. It proved to be no problem for the staff, who were very attentive, and we had a delicious meal, beautifully presented and we were under no pressure to vacate our table. Altogether a pleasurable experience. Thank you to all at The Dales.

Back after a long absence with a very old friend who comes regularly. Delightful service from a friendly waiter and a delicious Ceasar salad for lunch. As good as the one I make myself. A traditional dining room - which is a welcome change - at less than we would have paid in one of the local cafes. I speak from experience. A round of applause for the food and for the excellent service.

This is a review of the restaurant only, and only for lunch. The inn's setting is absolutely lovely. On a warm sunny day the tables on the expansive lawn are really inviting. The food at lunch on the day we visited, however, was ordinary. Smoked salmon sandwich came on a thick, dry bun with a tiny bit of salmon. Chips were nice. Caesar salad with chicken featured only 3 or 4 very thinly sliced strips of chicken and a bit of mayo for the dressing. Bacon was nice, however. Best thing about lunch was the wine list. Surprising variety by the glass and a generous pour. Service was really outstanding and probably saved the day. Very dog friendly both inside and outside. We'll return for the wine, the sun and the lawn but would be hard pressed to dine again.

The Dales Hotel was, apart from the size of the room, very good. The hotel was very clean, with attentive and friendly staff. The food, both breakfast and dinner, were well cooked and plentiful with a different menu for each of the days we were there. The hotel is positioned a walk away from Sheringham and the beach and, if you cut through Sheringham Park via the hotel, a very pleasant walk. The room size was, for the price, a tad disappointing and the fabric of the room, in need of a bit of TLC. Over all a nice country house hotel worth a visit.

Stopped off for lunch after a walk in Sheringham Park. The staff are incredible and the food is absolutely amazing - even the butter tasted like it was home-made. Superb value for money. It's a little bit off the beaten track, but definitely worth the effort.

We were staying in Norfolk on holiday and decided to try Dale's Country House Hotel for Siunday lunch. We were not disappointed. From the moment we approached the beautiful building of the hotel, I knew we were in for a treat. We were greeted at reception by a very polite young man who asked if we had booked, which we had. He passed us to a lovely lady who found us a really nice spot by a window overlooking the front of the hotel. The dining room looked spectacular! All laid up beautifully with pink fresh linen. We were asked if we would like to order a drink, followed by menus which offered various choices. My husband had 3 courses and I chose two. The food was very good and attractively arranged on our plates. The desserts were incredible. We took coffee on the terrace and were presented with 4 additional sweet treats which looked and tasted delicious. Thankbyou for a high quality, good value meal.

Sunday lunch with great friends. Quality of food was very good and plentiful. Service was 5 star. Beautiful surroundings. Definitely will be going back again.

We booked late notice with our two dogs for last Friday and Saturday nights and ate both nights in an outside gazebo, Lobster, Steak, local cheeses and nice French Red Wine. Many thanks to Robin, Josh and colleagues for such a personal service It’s one of North Norfolks hidden gems especially being next to Sheringham Park as well and a must stay/eat country hotel

We didn’t stay over night so I can’t rate the rooms, however this was one of the very best places I have eaten. The service was superb and the food was delicious. Nothing was too much trouble and we were made to feel very welcome.

Words can't describe how beautiful place it is

We enjoyed our weekend at the Dales. It was the first time we stayed somewhere with our dog and it was a good experience thanks to the hotel and staff, who were very attentive and helpful. Our room was nice and comfortable and the grounds are great if you have a dog. The food was really good on the first night but could have been better on the second one. The cocktails weren’t that great. Overall we had a really good time and can’t wait to go again!

Myself, my partner and in-laws stayed at the hotel last weekend. Though it’s a beautiful building, I feel it’s very overpriced considering the following. My In-laws required a ground floor room, wheelchair accessible. Though the room was a good size, the shower had a sizeable step up to it, no grab rails or shower chair, though one was offered, but it was explained it was in the basement and needed a good clean. No sockets were accessible for my Mother in-Law to charge her phone. She had to physically move furniture in order to get to a socket. The lighting in the bathroom was very poor. My Father in -Law is partially sighted, so bad lighting meant he couldn’t see his way around the bathroom properly. The decor was tired and dated, and the skirting boards needed repairing. My Father -in Law uses a walker, outside their room was the exit. A badly laid carpet caused a trip hazard as it had crumpled up meaning his walker got stuck. This had to be pointed out to a member of staff to rectify. Mine and my partners room wasn’t any better. Very dated, wallpaper was scuffed, headboard not even attached to the bed, poorly ventilated as only half the small window opened. It was so hot, we had to have the fan on all day and night, plus the milk provided for tea/coffee was off, so not even able to have a drink. The towel rail on the bathroom was so hot my partner scalded himself. I’m bemused as to why in summer it was even on. Considering the price paid, the rooms are very dated and not worthy of the 4 star status especially as breakfast was an extra charge of £14:99!!!! Needless to say, though I’m sure the Dales is a popular venue for special occasions, it lets itself down on the rooms. We will not be returning for reasons stated above. Far too expensive for what it is.

Visited Upchers to celebrate our 1st wedding anniversary. The setting was delightful. The staff and food were very good. Nothing was too much trouble. Would certainly return there!

Hopeless, 24 hour manned desk but nobody will answer a phone to me, I’ve rang 6 times from 7pm to 9pm. Never answered once, waste of time.

What a lovely place to get away from it all, set in Sheringham woods area it's a Victorian house full of original features, bedroom was very clean and roomy, nice bar area, library and restaurant is superb to sit in and enjoy a lovely meal, this is the same room were you have your breakfast, staff were very pleasant, friendly and polite.

What a fabulous place to stay. Super senior and junior staff. Lovely location and the food exemplary

Fantastic venue. Beautiful lunch. Friendly staff.

Had a superb stay at The Dales. Excellent room, friendly , helpful staff. Thoroughly enjoyed our stay.

Holidaying in Northrepps we booked the restaurant after recommendation from a Forest Park employee. We were amazed, firstly by the building and it’s grounds, then the service and finally the food. Such top quality fine dining at its best. Portion size is generous and pricing very reasonable. As we live in Norfolk we will definitely be back.

We visited Upchers Restaurant at the Dales Hotel for dinner to celebrate our wedding anniversary while staying in Norfolk. The staff made us feel really welcome and we enjoyed a delicious dinner. Special mention for the “Bang Bang Cauliflower Wings” - an amazing taste experience! We would happily recommend the Upchers Restaurant for great food and a relaxed atmosphere.

Visited this restaurant for a celebratory birthday dinner, wish we hadn't bothered. Firstly, I must say that the front of house staff could not be faulted, attentive, professional which built our hopes up for a super evening, and it was until the food arrived. I had the Norfolk fillet steak, medium rare, absolutely terrible. I have never had a fillet that had that much grizzle and fat in it, awful and my wife's pheasant was so tough it was probably some old road kill they had found. As for the vegetables, basically a pile of veg taken from one pan and dumped on the plate, no finesse or presentation skills whatsoever. To top it all my wife's dish arrived a lot later than mine and my daughters, the reason we were told was 'sorry for delay but the chef caught his glove alight on the cooker', what an absolute joke. This establishment really needs to employ some decent chef's and quickly. Did complain about it and they reduced our meals by a third, they obviously need the money. My advice, look somewhere else but not The Links in West Runton or The Seamarge in Overstrand, all owned by the same people so I guess the 'quality' would be the same as well. AVOID!!!!

Cannot fault the service or location!

Love this hotel. Peaceful, in good position near Sheringham Park, comfortable rooms, delicious food. Had an excellent afternoon tea here for my birthday. Brilliant all round. No complaints at all

Such a beautiful quiet location right next to Sheringham park. Perfect place for a rest and refreshments after a long walk. We sat in the picturesque gardens. The staff were welcoming

This is a delightful, friendly place to eat and the service is helpful and good. The food is reliable and tastes delicious, but they could do with a little variety in the menu. It is usually the same, which though a good choice, can become a bit predictable.

Only stopped for a drink during our visit to Sherringham Park. Unable to get child's buggy through the gate, between the park and hotel, so had to use the dangerous road through upper Sherringham for access to the hotel garden. Drinks a tad expensive!

Wonderful away from the world location, staff are friendly & highly efficient. Rooms are all different & the quirky nature makes them even more wonderful.

We booked a lunch at the Dales last week to celebrate my Mum's 90th birthday. Wow! The service was impeccable; the kind you so rarely get these days but always hope for. Everyone was so friendly and helpful. We asked for a quiet space as my Mum can hardly hear and we were given a separate room laid out beautifully. We all had something different from the lunch menu and every meal was delicious and well cooked. All in all, wonderful and highly recommended. Thank you!

Beautiful hotel in beautiful surroundings. Room was so comfortable, lots of space, lots of storage, good quality furnishings. Best bed ever. Food was excellent, lots of choice at breakfast and dinner, superbly cooked with generous portions. Good choice of wine and not ridiculously priced. Staff were so friendly and welcoming but also professional, a great balance. I would recommend this hotel to anyone looking to be a bit spoiled. We will definitely visit again. One request, buy a proper coffee machine as my one disappointment was my one cappuccino was undrinkable as was my husbands latte.

Very tasty light lunch in the bar. My Clam Chowder was sooooo meaty. The Riocha was superb well worth the £11. Didn't stay overnight but the rating of rooms is for the public areas only....

Very polite staff, great food, beautiful surroundings and dog-friendly too. Nice place to visit after a walk at Sheringham Park

Went out here for Sunday lunch with my partner and my dad. Beautiful dinner and great attentive staff. The surroundings are lovely too. Worth a visit.

Superb lunch in lovely surroundings. Excellent attentive service from Josh and co. The log fire in reception is great welcoming on a cold day! Will definitely go again.

Wonderful late lunch on Easter Sunday for 8 of us. All meals were fabulous - majority had 3 course Menu which was great value. Great setting! Great service! Thank you

Great easter lunch, very tasty meat, well presented and very attentive service. Beautiful location in a traditional style dining room.

Had lunch again today the dales never fails, excellent food, and the service very good. Lovely staff always go out of their way to make you feel special. Our favourite place to eat.

We stayed here for a three nights,the staff were excellent and the room was clean and very comfortable.The food excellent.The only reservation I had was the stairs to get to the room,so next time I will ask for a less of a climb.

My Wife and I had a two day break at the Dales Country House Hotel. Superb time we had. The staff were excellent and the restaurant very good. Nice selection of food , very relaxing place. Would liked to have stayed longer. Mr & Mrs Tompkins.

A lovely place to enjoy a superb birthday Sunday lunch

Of 8 Christmas meals we have had this year it was the 3 "amateur" venues (not a criticism, its not the main focus of their business) that have outscored the "professional" kitchens who, largely, don't seem to have got their act together since covid. So where does The Dales stand ?..............it was "above average" - as usual and as expected - but the food seemed to be rather lacking in seasoning and there was a significant lack of variety in the veg. If you didn't like sprouts then it was "bad luck" since there was nowt else........no carrots, no red cabbage, no parsnips, no other root or green veg and that was disappointing. The price, however, represented good value for money

Beautiful stately home hotel, stunning facade. Had a delicious afternoon tea and our dogs were welcome, which was great. Best of all regarding this was that we were in Room 6, which was tucked nicely out of the way and small enough to have to ourselves. It has a great view of the garden too. The staff were very friendly and accommodating, we had a thoroughly lovely time.

As I live only three minutes away and was dining with a friend I was hoping that they would enjoy the Sunday lunch. I was disappointed with both the food and service. I hope this was a one-off.

Thought the hotel,service,food was first class. Excellent staff

We had a three day break last week which included a visit to the Thursford Spectacular. The staff couldn't have been more pleasant or helpful. The food was well presented and tasty. Very good value for money. The hotel and rooms were warm. There is access from the garden into Sheringham Park. This is the first time we have stayed but have been for many Sunday lunches. We will be back.

Afternoon tea on the lawn, walked from nearby Sheringham Park. Beautiful on a sunny day

Visited again yesterday evening for a date night with my wife. The staff were excellent and really can't do enough for you. The food was stunning and very well presented, with my Cauliflower parcels and my wife's mussel starter being the standout dishes. It's not the cheapest place to eat, but the quality is excellent, portion sizes good and IMHO its certainly worth a visit in a lovely setting. Had a birthday Meal with my wife and my daughter last Tuesday and had a superb meal which was very well cooked and presented. Staff were simply lovely and couldn't do enough to make sure we had an enjoyable evening. We have just moved into the area and will definitely be going back. Highly recommended

Didn't like atmosphere and food less than average.

For the past 6 years I have been taking my mum who is 88 years this week to this restaurant for lunch for her birthday and it has always been excellent. The service is ideal for a special occasion as it makes you feel special and the food has been superb. We went to the restaurant on Saturday and everything started off well, lovely starter, excellent service and friendly staff. Then we got the main course which was such a disappointment. The beautiful Cod was full of bones. The menu didn't say that the fish was not filleted. The chips were about 3cm square and although they tasted lovely the middle of the chips were uncooked. The mashed peas were very dry. We had to send the meal back because we couldn't eat it. I was very worried that my elderly mother would choke on a bone. When i went to reception to pay I was asked if everything was okay and I explained that the fish was not filleted. The manageress who was also at the reception desk was very snotty and said that all fish has bones and suggested that i order squid in future. I tried to explain that we had fish and chips out often and have never had bones in the fish. She was very dismissive and due to the attitude of this member of staff we would not go to this restaurant again. A simple apology would have been enough for us to return but avoid the fish. It is such a shame as we have always enjoyed our visits to this restaurant. If you decide to visit then beware of the Fish!

Went for afternoon tea. The hotel is very dated and very young staff, witnessed a waitress serve a table cream tea, she nearlly dropped the food and pushed it back on with her hands. We had the afternoon tea, this was a gift via voucher. Very ordinary, but the hotel is convenient for sherringham Park and has its own entrance.

Third time if visiting this gem of a country hotel and it certainly won't be our last. Staff are always incredibly hospitable and really can't do enough to help. Upchers restaurant serve delicious food and is well worth a visit. Gardens are lovely and, as an added bonus, lead directly into Sheringham Park. For us, the main attraction is that it is super-doggy friendly (right down to strategically placed tins of gravy bones, which you can help yourself too!). Dog friendly rooms don't compromise on human comforts and they all lead directly outside, making overnight loo breaks quick and easy.

My sister took me there as a surprise for my 60th birthday. Our family lived in Upper Sheringham so we have been there so many years over the last 60!! We used to visit The Dales when it was a home for older people when they held garden parties and fetes. It holds so many special memories and to go back and stay was wonderful. My room was lovely, on the ground floor as I was run over last year and less mobile. The bed and pillows so comfy, a lovely walk in shower and a deck outside with a lovely walk into Sheringham Park. Our breakfast was good...overall, if you can stay, do!

Great location as a base for touring North Norfolk. Access to Sheringham Park as well. Rooms all a good standard, excellent suites. The staff are excellent, friendly and very helpful. Food and service very good indeed. My only negative is the poor Wi-Fi and internet access. Continually dropping out or difficult to connect....for many other guests as well. In this day and age....

Excellent waiter, shown to the most delightful table. Menus handed over, drinks order taken. Excellent start. No starters ordered, mains arrived after a respectable time, 2 Chicken with bean stew etc, 1 of my guests had eaten this dish before and said it was not as good as last time. My 'Cod' and chips were unreal, never before have I had such a grey in appearance, dry, tasteless, piece of fried fish in my life. This was returned to the kitchen and I was offered a replacement meal which I did not take up on. Deserts were missing the ice cream addition and the cheese and biscuits were served with no butter. I did take up my complaint with Maria via email and received an apology regarding my visit, but things like basic cooking should not leave the kitchen if not up to scratch. The cod dish was taken off the bill but no member of duty management came to speak to us and offer an explanation. Sadly not a happy birthday lunch out with friends.

Had a lovely short break staying at this hotel. Great setting and a very well kept hotel. Terrific staff, great food and service.

Wedding reception for Paul & Sheila, glorious day, delightful setting.

Very nice hotel, great service and a peaceful location

Went for Sunday lunch. The food was lovely and the staff were very friendly. Sat in the garden which is so peaceful. Will definitely be returning and recommend a visit I am sure you will love it.

Visited just for coffee, fantastic place, polite smart staff, tea for 4, under a tenner!! brilliant service.

Beautiful hotel and grounds. Excellent staff and very clean.

From the best of welcomes, through a superb dinner, a night in a comfortable bed and a delicious breakfast, the Dales made, for us, the happiest wedding anniversary celebration. All this and the beautiful location!

We went for a quick stop over afternoon drink. Since it's my sister in law birthday. It was nice and beautiful experience. Arts and craft architecture is amazingly preserve ✌️. Garden is perfect if you have kids to play and run around.

Lovely setting, friendly & welcoming staff & great food. Would highly recommend

Great food, service and atmosphere.

Nice restaurant with great outdoor seating. Nice food and very friendly staff.

Visited yesterday for an anniversary lunch. Lovely setting and a beautiful building. Gardens an added bonus and as we had arrived a little early perfect for our little one to have a run around. The lunch was of very good quality and all served hot. The staff were friendly, patient and efficient. Overall a very good experience. Thank you!

Stopped here whilst out walking. Had a cup of tea with a biscuit. Sat in the lovely garden. Happy!

Amazing food. Good service. Booked a table outside in the garden. Right next to the National Trust Sherringham Gardens- stunning old 18th century building with lots of beautiful features inside and out. We had a roast dinner - best ever and a delicious sweet - which was also amazing. We will be back.

Beautiful building and grounds. Had a lovely meal at the restaurant and reasonably priced.

Called in after a long walk around Sheringham Park today and enjoyed a welcome drink in a very pleasant garden.

We have just had a break of 2 nights at your Hotel , and cannot speak too highly of it. The Hotel and rooms were lovely and clean, the staff were friendly , very efficient and couldn't do enough for you , and the food was amazing. Thank you all so much and we will definitely be back

Cozy nice coffee half way round sheringham park dog's allowed thanks

This is a sister hotel to the Sea Marge. We were booked in for 3 nights and only spent 1 as the service was none existent...really disappointing as the hotel and location is beautiful. We booked 2 nights at Sea Marge and the Dales transferred our payment to them so redeemed themselves somewhat. Hopefully something will be done about the unwelcome staff

Ww dined in the hotel restaurant & the food was excellent.

Wonderful Sunday lunch (3/4/22) Superb staff throughout & all in a beautiful setting next to the lovely Sheringham Park.

Can I start by saying a huge thank you to all the lovely staff at The Dales both front and back of house. From our disastrous late arrival thanks to car issues we were warmly welcomed, and hoping to be able to maybe grab a sandwich the friendly Ann ushered us quickly into the dining room and within minutes we had the most amazing 3 course dinner. We booked for the New Year drawn in by the lieu of a live Rat Pack Tribute. New Years dinner was an absolute delight the food was cooked to perfection and every course was simply divine - I think they may have wizards working in those kitchens! Unfortunately we were not seated anywhere near the musician and after dinner all the tables in the main dinning hall where full meaning we had to listen from the lobby. That said the atmosphere was lovely and many of the guests are regulars and made us feel very welcome. Our room was spotlessly clean and really made use of every bit of space. Every part of our stay was perfect and we'd love to return again next year.

Had a cream tea & sat out in the garden, love it& have been many times.

Lovely country House hotel with freindly staff. Comfortable beds & clean rooms. Have been 3 times now & have enjoyed the break. Easy access to park from garden. Good food & nice cream tea .

Over the years we have gone to the dales. Today they hosted a very personal funeral. Food top notch, everything else just right.

Another delicious lunch at the Dales after a lovely walk in Sheringham Park. Helpful, friendly staff as usual!

The afternoon tea was not up to the standard I expected won't be going there again. Reception staff were offhand when talking to my friend.

Katie provided excellent customer service at this interesting hotel in an excellent location

The food was great. The decor of the hotel was lovely. I highly recommend. There is a real wood fire in the lounge.

Loved staying here. The garden with the woods is really nice and helps wind down from everyday stress. Service and food are both very good.

Thinking about having a weekend break there information and setting looks good

Lovely surroundings, great staff.... Good food.