Umai Mi in Newcastle upon Tyne

5 stars – A True Gem! Umai Mi has quickly become one of my absolute favorite places to go. The vibe is always just right—chilled, welcoming, and full of good energy. From the moment you walk in, you’re greeted like family, and the staff consistently go above and beyond to make every visit special. The food? Incredible. Every dish is packed with flavor, beautifully presented, and clearly made with care. Whether I’m trying something new or going back to an old favorite, I’m never disappointed. A huge shoutout to Stef, the amazing manager, who brings everything together with such passion and warmth. You can tell her heart is in it, and it reflects in the way the whole team works together so effortlessly. They’re friendly, attentive, and just genuinely lovely people. Umai Mi isn’t just a great restaurant—it’s a whole experience. Can’t recommend it enough!

My Mum was Geordie, Steph the Waitress made me feel at home! Lovely evening, superb Menu! Luke said he leaves Geordie accent to Steph, but he is great! Both an Asset to the Restaurant Chain! Thank you sooo much! Francis 👍👍👍

Stepped out for a quick meal and the food was good. Great service as well. Didn’t come at a peak time so can’t say much about the atmosphere

Great food, good environment, and wonderful staff

Delicious food, servers always friendly

Had lunch today in Newcastle branch, the staff were pleasant, helpful and very intentive, they made us feel very welcome.

For approximately 5 years I have been coming here, ordering the same dish; chicken and king prawn fried rice. I only had it last week however I've come travelling 20 miles to have my lunch and find the staff haven't got clue what I'm talking about when I requested this dish. I asked the lady serving me just to go in the kitchen and ask the chef they will know but the lady just wouldn't listen. In the end of trying to order something that I only had last week I gave up and walked out. They maybe new staff but terrible at customer service and hospitality skills. Maybe re-train or find a new career

Ordered tofu in garlic sauce to takeaway and it was unpleasant - flavourless grey sauce and a sloppy vegetable that tasted bad (not sure what vegetable it was) and only four pieces of tofu. Very disappointed after spending £15 on this.

Wonderful food with very friendly and fast service

I don't really like leaving reviews that aren't 5 stars but I'll be honest my last experience at Umai Mi wasn't great. The service was extremely slow, like the slowest service I have ever had. Apparently the manager ordered more staff but never received them so had to do everything herself. We waited nearly an hour after eating to receive the check. My food personally was great, I got the sizzling hot plate prawns, but my partner ordered the Tuna poke bowl. Around 20 minutes after ordering it we were told they only had salmon and they were out of tuna. The salmon was honestly revolting. A day later and he's still feeling sick after eating it. Not all terrible but very disappointing. We have gone a few times before and it used to be really nice. For 50 pound we ended up spending, I wish we just went somewhere else.

Great food and fantastic service

“The food is fantastic, the staff are excellent, and the manageress is very helpful and lovely. I will definitely be back again soon.”

Food great, large portions Lovely staff Very reasonable prices We go often

Excellent service and food is topnotch ! Thank you for a good experience⭐️⭐️⭐️⭐️⭐️

Lovely tasty food, fabulous service.

Second time here, best katsu curry I’ve ever had. Very friendly and helpful staff.

Generous portions. Absolutely delicious!

Gorgeous food and atmosphere. All the staff were very friendly. Some good vegetarian options as well. Will definitely be back!

Super friendly service and great food. Really reasonably priced too!

Lovely, delicious food and very helpful staff - lovely place

Unreal. Absolutely loved this place since it opened and there was big discounts today which was a lovely suprise. Ramen as my favourite and staff are so nice. Great atmosphere not too loud such a great vibe

Great Asian food based restaurant in Eldon square,the staff were friendly and helpful with my choice of meal. I had the beef rib soup and it was tasty and the portion of meat was large .

Great Service, staff are attentive and helpful, great menu plenty to choose from and if you are vegan they have vegan options too, the toilets are right at the back and they are private toilets too, so it's quite nice just to have your own toilet, salt and pepper chicken is so nice here has a bit of lemon taste too which I wasn't expecting but a nice surprise.

It’s a really sad departure to see the food quality decline here, with many beloved menu items now gone. Although some of the new fusion dishes looked interesting on the menu, the execution was unfortunately lacking. I wouldn’t order anything with raw fish here if I visit again, and that’s coming from a long-time sushi and sashimi lover. My recent visit didn’t give me confidence in their salmon and tuna preparations. Even the hot dishes, such as their new "Spill Oil Noodle", felt rushed out of the kitchen. The flavour was very standard, like an off-the-shelf spice mix, and the ribbon noodles didn’t seem properly cooked to justify calling it Oil Spill Noodle (more commonly known as Biang Biang Noodle). The staff were very friendly and attentive, which I appreciated. However, I would avoid the food here. If you do decide to eat, I’d recommend sticking to the fried dishes, especially if you’re just grabbing a bite after a pint with your group.

Este es mi pequeño lugar favorito en el centro de la ciudad, siempre encuentro algo que disfruto del menú y el personal siempre es amable también! Mi madre y abuela y yo fuimos a comer ayer (18 / 04 / 2025 ) y mi madre había pagado accidentalmente de más (en unas 20 libras esterlinas ) a la señora que nos servía detrás de la barra, la señora tuvo la amabilidad de darse cuenta y venir corriendo tras nosotros para darle a mi madre su cambio. Nos quedamos impresionados con la amabilidad y voy a permanecer un cliente leal y espero que esa señora se le dio el crédito que merece por su honestidad. Y como siempre la comida era increíble♥️

Very tasty and all noodles are £9.99. Perfect for lunchtime.

First time here and really like the spicy sour chicken noodles!! And my friend really enjoyed the Sichuan spicy chicken noodles ☺️ will come next time!

Sadly they were out of some of the items to make some of the dishes, otherwise great place

Set inside Eldon Sq so no parking directly next to restaurant. My friend suggested this Asian for a meal after our theatre visit and I loved it. Explained that we had a train to catch at 6 when we arrived at 4.40pm and service was so good we had loads of time for leisurely meal, drink and a chat. Dishes were plentiful and very tasty- my chicken and prawn noodles fabulous and Susan didn't leave any of her chicken curry and rice. 2 glasses of wine to go with it cost £42 in total. Lovely staff.

Do not get the fried tofu with black pepper sauce and rice. We got it as takeaway, £16 and was like soggy rice pudding rice like if you forget you were boiling the cheapest rice from the supermarket and it turns to mush because it's been on too long. Then just plain boiled vegetables on top of that with some plain squishy tofu and the little bit of sauce on the mushy rice also tasted of just a bit salty but nothing much. The rest of the food was excellent, my wife's vegan chicken and udon noodles, the seaweed dumplings and the vegan fried chicken were all delicious. Really disappointing about the tofu but it was honestly awful and I can't understand how a chef who can make the rest of that food which was so nice would happily serve up such a soggy, mushy, plain dish.

Nice atmosphere. Staff were very polite and helpful. Food was great value for money. Ordered X2 alcoholic drinks, 4 piece sushi, 9 piece dumplings, X2 mains for £56. Food was really tasty, except I wasn't keen on my "grilled pork soup" which I don't think was grilled as it was battered and was very pink, a quick Google search said this can be normal in this type of cooking so went along with it but it was very chewy and the colour was off putting but I should have raised this with the staff and I didn't. It won't stop me from visiting again, I will just order something different next time! Everything else was super tasty. The only other thing which was disappointing was there was no iced tea which 2 of us wanted & no taster flight board which included sake, soju and plum wine as they had "ran out". A place that is all about Asian cuisine should never run out of Saku or Iced Tea in my opinion so that was disappointing. Overall a 3.5/5 due to none of the drinks we wanted and my pork dish.

Excelente servicio al cliente, personal amable, el arroz frito con huevo es increíble tal como lo hacen. Mis saludos al chef

Best sushi in newcastle, and the rest of the food is also amazing. Umai Mi recently took on a lot of the chefs from Nudo Noodle House as they merged. The food is phenomenal, best sushi in newcastle by a country mile, the rest of the food is also fantastic. Nudo has always been a favourite, so I’m glad to have found their second restaurant!! Do not miss!

Few of the staff need extra training, the lights are on but no one’s home. Was hard to get staffs attention when we could see they were on their personal phones. I had to ask for my water to be replaced 3 times, there were floating white bits the first 2 times 🫠 my friend found a hair in her dish, and the duck was rubbery. My prawn dumplings just fell apart, hard to pick up even with a fork they just disintegrated. You might aswell go to Wagas, 10000x better

I definitely recommend this place. The food and service were great. We had to wait a long time for the food but we got chips and drinks for free. Bravo for handling the situation professionally.

Absolutely delicious! Came here with my fiancé and we had the sui mai, Korean fried chicken, beef in oyster sauce with 2 portions of rice. Service didn’t take too long and the food tasted great. Will definitely be here again !!

Went in for Newcastle Restaurant Week, and it was okay. Food portions were huge which was nice and definitely good value for money. Food tasted alright, a bit bland though. Customer service wasn’t great to be honest, everyone seemed a bit confused and lost. Would recommend to try the food but probably won’t go again.

Pedí el pollo vegano coreano para empezar, cuando me comí una pieza me di cuenta de que era pollo real (tenía una gran parte de gragea). No he comido carne por 5 años, así que comprensiblemente estaba molesto. Le dije al personal, recibimos una disculpa y nos ofrecieron un refresco gratis. Este es un gran error a cometer (no un error de servidores como ella había dicho a través de pollo vegano) y sentía que no se trató de la mejor manera. ¡No volverás!

Ordered the Korean vegan chicken to start, when I ate a piece I noticed it was real chicken (had a large part of gristle). I haven’t ate meat for 5 years so understandably was upset. Told the staff, we received an apology and were offered a free soft drink. This is a big mistake to make (not servers fault as she had put though vegan chicken) and felt like it wasn’t dealt with in the best way. Won’t be returning!

Visited several times and the food is absolutely phenomenal. Fresh, full of flavour and well worth the money. I would recommend to anyone and everyone. There is not a resturant that comes close taste wise

Gran tamaño de la porción, sabor a salmón, calidad del arroz (precio dado) , sijo, bollo de natillas, tazón de poke - y gente muy agradable - el entorno está bien dentro del centro comercial

Fui aquí con mi hijo. Nos mostraron a nuestra mesa y luego no vimos a nadie durante más de 30 minutos (finalmente le pedí a alguien que tomara nuestro pedido) mi hijo pidió entrante de salmón y ambos pedimos 3 carnes y arroz. La red llegó primero, la mía estaba fría, así que le informó a la camarera que la había devuelto. Cuando fue devuelto había estado en un microondas. El pato estaba arrugado, le informé a la camarera. La gerente vino y se disculpó y se preparó comida fresca. El pato estaba frío y sabía como si hubiera sido descongelado. Le devolví esto a la gerente. Ella se disculpó y nos trajo a mi hijo y a mí bebidas gratis. Ella ofreció una carne diferente que yo decliné. Todavía me cobraban por las 3 carnes. Mi hijo no pudo comer debido a que no sabía “bien” que no estaba bien esa noche y desarrolló diarrea. Mi hijo y yo hemos estado aquí en el pasado sin problemas. Pero esto me ha postergado ir de nuevo

Don’t make my mistake and assume the recent reviews are being dramatic. All the 1 stars are accurate: this place is a disaster. We got the Korean fried chicken, seaweed salad, shredded duck and udon noodles, and spicy tofu and pork with egg fried rice. Every single dish was abysmal. The tofu was overly fragrant, the Korean fried chicken was soft and jelly-like (to the extent that we had to check it wasn’t the vegan version, as texturally it was so unlike actual meat) and the duck udon tasted like dirty water. I cannot fault the waiting staff. They were all very pleasant and removed the duck from our bill without hesitation when I complained. They were very nice and attentive. But don’t eat here. Not in its current state. Clearly this place was better years ago, hence the 4 stars it’s currently coasting on. Do yourself a favour and head to any other similar restaurant in the city. Chilli Padi, the vast selection of great places in China Town etc. Avoid this place!

TL:DR don't bother. Service was initially good. The drinks order was taken promptly and the drinks arrived on time. This was then followed up with a food order which was two lots of katsu curry, a duck noodle and a side order of dumplings. The food arrived far too quickly and it was quite clear it was all pre-made. The katsu curry chicken was dry, chewy and bland, I wouldn't be surprised if it was microwaved. My friend who had the noodles said their meal was actually quite nice so there's that. The dumplings If I'm being generous were just okay. There was no check back on the food and we were finished for quite some time and ended up having to go and get the bill ourselves because nobody came back at all, not even to ask if you wanted more drinks. Overall a very disappointing experience with very average food and poor service, we won't be back.

Lovely food and well worth the money ☺️

4 Sui mai dumplings £ 7 rip off. También pedí albóndigas de sopa, pero estaban tan hacinadas en la cesta humeante que todas estallaron y la sopa se fue por toda la mesa. Estos fueron devueltos. Me ofrecieron más, pero me dijeron que no tenían cestas de vapor más grandes, así que no me molesté. Plato de chisporroteo de langostino y pimienta negra. Este solía ser mi plato de goto. Los fideos eran un grumo sólido y el huevo se había cocinado hasta que estuviera duro en lugar de chisporrotear y crujiente. Los langostinos eran agradables pero soso salsa de pimienta. No volveré

Restaurante bastante decente. Las porciones son masivas, así que tenga en cuenta al ordenar. Comimos pollo agridulce. Arroz frito. Cerdo y bolas de camarón. Char sui con arroz frito. 2 vino tinto y una coca. 74 libras después de propina. Con todo, muy buena experiencia. . Recuerda que las porciones son grandes.

Así que entiendo totalmente que en los últimos tiempos el precio de los mariscos se ha disparado y es más difícil para los restaurantes de sushi seguir adelante. El restaurante hermano Nudo (Unai mi’s) ha dejado de hacer sushi, la caja de sushi nudo ha cerrado e incluso yo sushi, el McDonald’s del sushi, no podía permanecer abierto en Newcastle. Así que después de no estar en años pensé en darle una oportunidad a umai mi. Básicamente es escoria. Nada del encanto que Nudo tenía. Alimentos trágicos, ganga sótano salteado de calidad. El sushi está bien, pero ni de lejos lo mejor, ciertamente no tan bueno como el nudo. El servicio no era desagradable, pero el hombre estaba tan escaso de personal que sentí pena por ellos. Pero igualmente tuve que esperar casi media hora para una copa y nunca me dieron cubiertos que solicité. Eso es responsabilidad de los propietarios por no tener personal. Probablemente lo más molesto era que yo y todos los demás clientes fuimos arreados en la mitad del restaurante por la entrada, mientras que el lado bueno de mirar la plaza Eldon permaneció vacío, obviamente por razones de personal, pero no es simplemente cómo administrar un restaurante. Todavía hay esperanza para el sushi en Newcastle, pero como el sushi me rollin, el muddler y especialmente el Sushi callejero son geniales! Pero mantente alejado de esto.

The food is amazing! We asked for a larger table, all tables in the back were free, but the waiter refused saying they were short staffed and only seating in the front. So we left. Last time our lunch bill was £120 and that very same man tried to refuse to give us a larger table then too fortunately, a waitress with common sense let us move to a bigger table because we were ordering a lot. We left her a big tip! Do the owners know this guy is turning customers away? Surely not in this economy.

We ordered Tom Yum and sushi sets. The sushi was absolutely brilliant, featuring fresh fish and thick pieces, which is exactly what we enjoy. The Tom Yum was also great—full of flavor and containing large tiger prawns. However, there were rice noodles inside instead of rice on the side, but it was still very tasty. On the downside, I have to give one star to the staff due to poor customer service. For instance, they served tea without sugar and sushi without chopsticks. We ordered a sharing plate for the sushi, but there were no extra plates provided. No one offered us soy sauce either. We ended up having to ask the waiter three to four times for the missing items.

Since my initial review 4 years ago, this place has really gone downhill. A lot of the popular menu items have gone, and the quality is lacking compared to how it used to be. I guess there's a reason why it's always so quiet when we pass it. It's a shame, really :(

Not same as before, food taste go down hill, not friendly services, i don't enjoy eating here anymore. we visited on a weekday for lunch, its only 2 tables sitting there, the waiters look bothered to serve other than an asian lady keeps working. we ordered Ramen and poke bowl and the food takes long time to come, also came with wrong sauce, will not come back and not recommend

Update: Something has changed - visited twice for dinner (Aug/Oct) and the flavour and quality is no longer there. Really disappointing. I’ve get the same starter/main and I can no longer recommend them. Staff are friendly but it seems you can no longer sit in the part of the restaurant with the views of old Eldon square, so you can’t escape the feeling you’re in a shopping centre. Previous review: Never had a bad experience yet and I've been quite a few times now. The food is also amazing! I'd highly recommend the sizzling plate and the Hong Kong iced tea. Service is great, recently served by Charlie who was excellent and knowledgeable about the food.

The staff is not professional , fish is NOT FRESH and it took them 20 minutes to give us the bill. Horrible place, save your money lads!!!!🤮

Had the worst meal here yesterday. This place has really gone down hill. Service wasn’t good and food was terrible. Food very bland. Extremely disappointing! Not worth the money we paid. Avoid this place. Will never return again now. This place used to be lovely. 😔

Been coming to Umai Mi for years and it’s been my favourite restaurant. I came yesterday for a birthday meal, and they’ve recently changed the menu. No Donburi, no Teriyaki, replaced with bland food. Even the staple dishes was different. The place just felt sad, and honestly I’m gutted because the food has always been incredible but it has all changed. The cocktails weren’t great either. Very sad but won’t be coming back now. It’s not the same. Just feels generic.

Been coming to Umai Mi for years and they’ve recently changed the menu. No Donburi, no Teriyaki, replaced with bland food. Very sad but won’t be coming back now. It’s not the same.

Ordered tonkotsu ramen, firstly the ramen tastes like egg noodles way too expensive for what it is. The ingredient quality doesn't seem to be the best. It used to be better, service was fine atleast.

Best Chinese Food in Newcastle 💯

Great quality sushi 🍣 had the Salmon/Tuna Poke bowl, Rainbow roll and several Maki, highly recommend

Amazing food! lovely staff, will be back.

Amazing food! lovely staff, will be back.

The fish was so fresh and nourishing! Absolutely delicious. The server was lovely - he was particularly helpful and accommodating to coeliac safe options. The restaurant also does blue light discount too, which is an added bonus.

The fish was so fresh and nourishing! Absolutely delicious. The server was lovely - he was particularly helpful and accommodating to coeliac safe options. The restaurant also does blue light discount too, which is an added bonus.

My granddaughter loves sushi. So, about 3wks ago, we visited Umai Mi. When the meals arrived we were blown away with the presentation and portion sizes. It was delicious. The young lady who served us was awesome, very attentive, helpful friendly and polite. I was immensely impressed. So much so that while in Newcastle with another granddaughter yesterday, exploring the city, where to eat was a no brainer for me. From the moment we entered we were looked after, checked on and served by an amazing young man. Customer service at its best. And yet again the dishes were outstanding Thanks to everyone for making a great day a glorious memory.

Food was very nice and fresh !!

Wonderful choice every time I go. 2 for 1 delicious cocktails. Amazing range of food the bap is great Japanese noodle bowls have a lovely taste but are really filling.

The service was fast, except when paying. The sake was good, but the ramen noodle soups were not: the noodles were clearly pre-cooked, the broth was bland, the gyozas were mediocre, and the meat was nothing like last Thursday. Plus, there would be kids screaming in the background. I neither recommend it nor will I return.

Amazing food today service was a bit overun so had to wait a while for drinks etc but the food made up for it ! Best ramen I've had in Newcastle so far . Suitable for my 21 month old who loved the tempura fish and chips my partner loved the katsu chicken sushi rolls 👍👍

Very rude, uninterested staff that had to keep coming back to tell us they were out of what we had just ordered rather than telling us upfront so we didn't get disappointed, then brought one dish without part of what was included and when I tried to confirm if it included it they said yeah it's in there - it was definitely not so I had to ask again for it on the side. I hate complaining usually so this was awkward, and the dish ended up being slimy and not very nice.

While I can’t comment on the food, though, it did look nice. I waited 15 minutes for service after being seated today, to walk out. The staff were busy, yet I was never served. Tables that came in after me were served. Having worked in hospitality for over ten years, I can be sympathetic. But for 3 different staff members to continuously walk past me just to be left unattended is poor service.

The sushi was great, but The service is simply terrible and very low level. They served me sour beer, but they could have offered me an alternative. The waiters did not come, even when I invited them to re-order dishes. They said that they were “busy” and, accordingly, no one came later. Due to the low level of service, the establishment is losing profit. The waiters are not friendly with guests, although this is their direct responsibility. I recommend ordering food for delivery or takeout only. The atmosphere in the establishment is not comfortable.

Neat, beautifully packed sushi rolls. the katsu chicken rolls were one of the best things i have EVER eaten; they were smothered in a sweet sauce and layered with crunchy chicken pieces 😍 devine. we left the restaurant practically on a high from how amazing the meal was.

2 out of 3 dishes never arrived. Apparently order lost. Food was awful anyway. Had to leave given long wait, but was still charged for the 1 awful meal despite the 2 other dishes never arriving. Please just avoid Umai Mi. Good well run restaurants work hard at both food & service, not here though. They just didn’t care. 👎

I try my best not to leave a negative review where I can. You can find previous good reviews for this place from me. However, sometimes you just have to. Paid £4 for an apple juice which was severely watered down then it was denied Paid £4 for a mango juice, exactly the same. Menu has changed and it hasn't been updated on the physical menu for some dishes. Random chili's chucked in all over. All of the noodle dishes have been changed to the hugely cheaper egg noodles. Were not nice at all. Got my sons meal wrong so whilst all mine and my daughters food came out he had to wait for ages to get his meal. Then it was awful when it came out. We are regulars here. Or we were until the menu changed. Wait staff are lovely, absolutely no reflection on them at all.

Thank you for the incredibly tasty and fresh sushi! You always feel like you can’t stop eating something so delicious! Very clean and excellent service! The rose cocktail is such an elegance of taste and desserts. Lord, I can praise without ceasing! I will definitely come again with friends! Thank you you made my day!

Amazing food and friendly service - especially impressed with the excellent allergy care both from the staff and on the menu - top class. Had sushi today; can't wait to go back for the sizzling plates some NUFC lads were served

Food was great but the service was dismal

This was our first visit here, and we were interested to see how it was since Nudo closed and merged with it. We were very impressed! The hot plate dishes with noodles were excellent. I had chicken with black pepper and my wife prawn and peking sauce. Starters were lovely too, garlic ribs and prawn Har Kau.

Been here twice, been massively let down twice for the same reasons. Came here today with family and a friend for lunch, 1230 booking with the aim to leave at 1.45 latest. Our order was taken in an acceptable time, however one main dish order never arrived despite being told it was on its way. We shared the tables food with the person missing their lunch so they didn't go hungry while waiting. We are all quite fast eaters so were done in about 20 mins. Ended up asking for the bill before the missing dish ever appeared. Told the staff to remove it from the bill as it never arrived, no apology at all and they didn't even seem surprised. Shockingly rude, unbothered and unaware staff 🙈🙈 Won't be back, which is a shame as the food is actually quite good.

Atmosphere is difficult because we've been used to Nudo for years so sitting in Eldon Square is never going to be the same! Having said that, restaurant itself was lovely, bright and clean and the staff were all great. S&P tofu and scallion pancake was as good as it ever was in Nudo, as was the vegan chicken. It would also be nice to have the option to sub VG chicken and or tofu on the kids menu. Mine are used to ordering from the main menu and sharing but sometimes it's nice for them to order their own dish too 😊 Still have the option to order big and take your leftovers home which is a big win for us!

Our family of four, including two kids have been to Umai Mi twice in the last three months for lunch on Saturday. It has been excellent on both occasions. There is a wide-ranging menu which keeps everyone in our household happy (not easy). The service has always been top notch as is the pace at which food comes out of the kitchen. The salt fish and chips as well as the sushi range are particular favourites. Umai Mi is our go to restaurant in Newcastle for the whole family. It has taken quite a long time to find one, having had poor experiences in other places.

Delicious ramen and Char siu rice. Reasonable price, friendly staff and Kids eat for £1.

Great food, sushi was good and dedicated Gluten Free menu.

Having visited Umai Mi multiple times over the years, it has always been a safe go to however, tonight was a different story. I’d like to start by pointing out I didn’t even get to ordering food. We went in and were greeted by the waitress who seemed pleasant enough. I asked if we could sit inside the restaurant to which I was told no as it was cleaned ready for the close (it didn’t close for 2 hours). We were then asked to sit in the section which is in the mall, which is ok but I’d rather not if had the choice. I mentioned to my partner that I didn’t enjoy sitting there to which she interjected (without being asked) “we’ll obviously it’s a mall so you’re going to be sitting in a mall, all the restaurants are like that and what did I expect, if I’m going to a mall I’d be eating in a mall”. I politely told her I was aware of that and not to join in on a conversation she was not invited to, to which she made a loud sigh and stomped off, I went to go to the toilet and her here talking about me to her colleagues, a completely exaggerated story. At this point I got up and left Moral of the story is don’t go there anymore, the service is worse.

The food is great but the staff \ management is horrible. I used to visit this place on a regular basis but I've seen a change in staff and service and they are not very nice.

We used to visit this place regularly when it first opened. This evening, we wanted to grab something before the Theatre, and were surprised to see this restaurant very quiet so dropped in. Ordered food and my oh my this place has gone so far downhill it's unbelievable. First plate arrived garlic ribs, which appeared to be deep fried!, no side plates provided. Tasteless, full of gristle and closest they had been to garlic is when they had been wheeled down the veg aisle in the shopping trolley. The next plate arrived char sui bao buns, again no side plates offered. God only knows what the red watery juice was that soaked the buns and ran out all over the table when taking a bite. Grim is too good a word to use here!!!!! Final dish the california rolls, still no side plates offered but we did get soy sauce. The sushi had a bizarre chewy texture and very little taste. When paying the bill the waitress asked if food was OK, after seeing the uneaten food left on the table.i was very diplomatic in my response and she told me she would let the chefs know! All in all a horrible food experience, save your money or go elsewhere.

Visited a few years ago and it’s really gone downhill since then. The food generally was average at best and really bland. What we received had little resemblance to what was promised on the menu with key ingredients missing. The Gyozas were especially disappointing, slimy and tasteless with an overpowering vinegar dipping sauce.

Extensive menu, friendly staff and quick service. Both had sizzling hot plates which were tasty, hot and very generous portions.. We will definitely be back to work our way through the menu.

Ordered via uber eats. Food was late and the noodles were stuck together. Neither ramen dishes had any taste. Beef was dry and absolutely tasteless. Was extremely cold by the time we got the food. Absolutely shocking for the proce paid.

Fantastic service and amazing food. I'm salivating just thinking about it now. The sushi was the standout for me and I would definitely visit again and recommend it to everyone. 11/10 👌

Average food, efforts had to be made to get service throughout meal, we ate food while waiters mopped floors with bleach cleaner so felt like we were sat in McDonald’s. Were placed right outside so basically sat in a shopping mall avenue as opposed to what looked to be a quiet and nice atmospheric restaurant vibe inside. Starters and mains came almost at the same time which always gives you the impression they want you in and out, which must have been the case considering they were stacking chairs and mopping floors even though it was at least 45 minutes before closing time. Two stars I feel is a generous reflection as we would have been well with our right to up and leave amidst the stench of bleach.

I've been here a couple of times now for lunch, The food is beautiful with plenty of choice, beautifully presented it's not the cheapest place to eat but it's well worth the price, you can dine in and also take it away as everything is packed into a sturdy container. It's extremely busy at lunch time but half an hour either side there is plenty of places to sit indoor or out. Highly recommend a visit.

Food and service were great . Will definitely come back again

Originally I had in mind to go to good old Wagamamas, then I came across this place, UMAI Mi, with its vibrant Japanese theme and menu I decided 'why not?' The service was quick, friendly and the waiter was very informative. There were many, many choices on the menu that I haven't seen before, great if you're looking for something new or that bit different! The food itself, I went for the soup consisting of a rich (beef shin ramen) and creamy pork bone broth/soup stock, beef, vegetables topped with an egg. It was rich and full of flavour. Great value for money, too! Highly recommend!

Really nice food. Only reason it didn't get 5 stats is all our food came out separately and my wife waited over 5 minutes for hers after mine and our kids food had come out

Sushi was the worst ever. We threw it in the bin. Serious waste of money.

The crispy beef starter was lush so imagine my disappointment when the blandest ramen came out. Would go back for the crispy beef still

Great food! It arrived very quickly, staff were very friendly too. Highly recommend coming here. Chicken katsu curry and pork dumplings were absolutely delicious.

Food is delicious and not priced to expensive