Twinkle Twinkle-New Diamond in Tunbridge Wells

We have ordered from here on a few occasions purely because it does some decent vegetarian dishes. On each an every occasion the order always takes some time to arrive. This evening we made an order at about 6:20pm, which was set to arrive between 6:45-7:15pm. On ringing up at 7:25pm to find out where our order way, we were advised it was on its way with the driver who had left 20 minutes before. Concerned the food would be well and truly cold by now I asked when it would arrive. Long and short of it, staff were rude, unhelpful and cancelled the order for no reason before saying we could get a refund through just eat. No explanation as to why the order was cancelled other than being repeatedly told they were “too busy”. On asking to speak to the manager (who could be shouting “cancel order” in the background) the staff member refused before hanging up on me for a second time. I would avoid this Chinese at all costs. Staff are rude, ordered delayed, cancelled and if they do arrive, are rarely complete with everything you ordered.

You can sit in and eat here. The cooks are super nice, the food was really good. I lived a long time in China, and the Mappe tofu was one of the best I have eaten. The portions are very generous. Great. Thank you

Recommend you don’t order unless you have a couple Of hours to spare …guys, don’t take on orders you can’t fulfil, be honest with your customers when they call after an hour for an update and use the deliveroo system properly -if you are overloaded I know the system can be updated to stop taking any orders or to change the expected delivery time - but stop disappointing your customers - they won’t come back … including us! Sad as want to support local businesses but not again 😢

Half the order was wrong. Overpriced and sorry to say disgusting. Deep fried unidentifiable veg. Really disappointing.

Disappointed, probably the worst Chinese I’ve ever eaten. We waited so long to for delivery we picked it up instead! Food was warm, dry and flavourless.. never again

Fabulous mouthwatering Chinese food on every level, gorgeous aromatic crispy duck, lovely sweet and sour stir fry fresh crispy vegetables, perfect egg fried rice, and truly amazing curry sauce, all delivered bang on time, will definitely order again soon!

Obviously this is a very busy takeaway especially due to their inclusion on just eat, so all things considered this is great. You get what you pay for so their all in one dishes such as the crispy shredded beef served with rice or noodles is great value at about £7ish.

After recently moving to Tunbridge Wells, we wanted to get a new Chinese local. We ordered duck pancakes, chicken chow mein, dumplings & special and egg fried rice. Unfortunately it arrived over half an hour late and EVERYTHING was burnt. Even the noodles. The dumplings had a black base and the inside was dry. The egg fried rice had no spring onions and the chow mein had no chicken. I'm all for crispy duck, but this was all crisp and no duck. So dry. To top it all off, they confirmed a delivery time of 8 and it didn't arrive until after half past. Our first take away in Tunbridge Wells, very disappointing.

Ordered a takeaway from here I thought the food was very good bar the ribs that were swimming in oil which made them slightly unpleasant bar that though other dishes were of a decent quality.

Just ordered a take away from here, and had to write a review straight away! I fancied a thai green curry whereas my boyfriend fancied chinese. As this offered a thai green curry on their chinese menu we thought it was the best of both worlds!Firstly, the Thai green curry was not that at all. It vaguely had the green curry flavours but none of the creamy, yumminess you'd expect.Secondly, the quality of the food was atrocious. The chicken had no substance, was slimey and the vegetables overcooked. My boyfriends chicken in black bean sauce was all the same poor quality and not at all desirable. Safe to say we haven't finished our meals and are left very disappointed. I will not waste my time, money or tastebuds on this place again!

Usual Chinese was closed so tried here. DON'T WASTE YOUR MONEY . Disgusting horrible food. Turned up on time but just revolting. Over cooked food, over reduced sauces, greasy, waste of money. If I could leave zero stars I would

I have always made a habit of avoiding stand alone take away outlets as, historically, I have had some suspect experiences. Last night I tried the New Diamond because my usual take away option was closed for a holiday and we had made up our minds on Chinese!So I transferred my, quite large, order and waited...the food was available on time, was hot when I got it home and was surprisingly good when eaten.If you haven’t tried it, give it a go...We will return...

Over a hour and a half late. When it got here the man tried to walk off with my £10 change! When we looked in the bag the tub of curry sours had leaked over the rest of the stuff as the tub it was in had been crushed. And some food wasn't there. When we called to say they wasn't going to bring either food or money back, and wasn't bothered about how our food was when we got it.and the food wasn't very nice!. will not be ordering for them again!!

I visited here for a quick dinner to take out, I ordered a starter and main but as this was to take away I expected to be given them together, this wasn't the case. I received the starter and then had to wait 10 minutes for the rest of my food. The price was reasonable and initial service was ok. The quality of the food was as expected, nothing special and certainly not authentic which these takeout spots usually aren't. I will try other places in the area first before considering this one again.

Ordered via Just Eat, delivery was quick, food still hot. Pretty typical Chinese, noodles were good, I had beef in oyster sauce which was tasty, and tempura prawns, I felt the tempura batter was not crispy (may have lost crispness during delivery to be fair) but otherwise OK. Food was plenty for two people and came with complimentary prawn crackers. All in all I was happy and will use them again.

Food arrived a full 2 hours later than expected as delivery driver got lost, no attempt to contact us, and when I called to ask what could be done, the individual on the other end of the phone sniggered and asked me to ring back so he could serve other customers. No offer of compensation or offer for us to collect.I have NEVER had such appalling service from a restaurant/takeaway. Will most certainly not use this establishment ever again, and will deter others if asked. Food below average also.

After reading the reviews on here and deliveroo I thought I’d try Nee Diamond. However, although punctual the chef must be heavy handed with the oil, everything was smothered and the chicken was so fatty. I will definitely not be coming back and will revert back to my regular from now on.

We normally go to another Chinese in Tunbridge wells for our takeaways but today they were shut so we decided to try New Diamond. Only 1 review on here but over 50 on deliveroo and 86%This is definately our new go to takeawayPros:- food was full of flavour- wasn't greasy- Quality and quantity per portion of it was great value for money and justified paying the £2.50 deliveroo chargeCons- deliveroo chargeNext challenge will be consistency but first impressions were great.

we phoned in our order and it was ready to pick up 15 mins later