Top Wok Chinese & Thai Take Away in Tunbridge Wells

We've been happy & regular customers of Top Wok for over 6 years - however, no longer. They're recenently under new management and the service is truly appalling! Orders taken by a surly person, who wants cash payment on delivery rather than card payment on order - bad business practice right there! Deliveries now take absolute ages. Twice I've had to chase an order having been told 40 minutes for delivery. Tonights made at 6.57, which queried 8.01; I was told 'another 10 minutes' and it arrived at 8.30! We're 1,2 miles away!! I miss the friendliness and efficency of the previous owners, so will not be using Top Wok again.

Yet another fab delivery! Thank you. Just finished our meal with enough left over for lunch tomorrow. Always a bonus. Ordering was straightforward and the delivery was as promised. Our food was really nice, hot and full of flavour and I enjoyed the spiciness. Well done Hot Wok!

Two hours to deliver after being advised 45mins to an hour and very unapologetic. When the food does arrive it’s obviously been sitting there for ages as like warm at best! Have been good customers of theirs over the years and this was just poor at best.

Arguably the best Chinese in town, they've never let us down!

Ordered a few times. Green king prawn curry I had today was amazing!

The food is nice and always quite fast delivery but the prices online are not right, my order was about £8 more than I thought due to the website being wrong

I have lived up and down the UK and tried many Chinese takeaways, for me this is the best, always so consistent with the quality and service!

The delivery was LATE and 100% WORTH IT. I would trade my wife and unborn child for an unlimited supply of this restaurant. Honestly hands down the best Chinese takeaway PERIOD. I am so grateful to have been born in this century to have experienced this miracle. The salt & pepper chilli chicken, the singapore rice, the black bean beef, the peking ribs. Wow. Time to cry.

Food plentiful but greasy. Egg fried rice wasn't that eggy!

Great Chinese take away, empty plates all around.best chicken satay I have tasted outside of Asia. Absolutely zero complaints.

Excellent food. Been looking for a good Chinese takeaway for ages as our last one went down hill Only ever collected so can’t comment on delivery. Good quality food, tasty and piping hot. They are always friendly on the phone as well. Would recommend but that’s just from my experience. So far no complaints.

Used Top Wok a couple of years ago and the food was brilliant Ordered last night and had the worst Chinese food of my life , I was gutted ! I left 3/4 of my order Chicken satay skewers - sauce was nice , chicken was dry and tasteless Duck in Cantonese sauce - sauce was gross , the duck itself was ok Prawn pad Thai- prawns were big but completely dry , pad Thai was tasteless Egg fried rice - I love egg fried rice but I left most of this , again just very bland My neighbour said their most recent takeaway was not great either from here Big shame as it used to be amazing 😢

A new favourite foe best Chinese in TW. Chow mein, crispy chilli beef, sweet and sour and chips all absolutely delicious. Generous portion sizes and reasonably fast delivery.

Quite possibly the worst Chinese food I’ve ever eaten. Ordered the salt and pepper chicken, and had trouble cutting through it with a knife it was so hard. Was also well under seasoned. The chicken balls were meh, and some of the chicken inside was rubbery. Save your money.

Been ordering here for a long time great food and fast service especially if you order and collect! One of the Wife's favourites!

Best Chinese takeaway in the area!

First time not the last! Great service! Great food! Good price! We are in love. Portions just perfect. Crispy duck amazing!

Food was delivered piping hot and fresh! Thanks for bringing great Chinese food to the neighbourhood!

Wow someone recommended just moved to the area my god just pure excellent food great price big portions well recommend Top Wok👍

First time using top wok and was very impressed, food was fresh fast delivery and great value for money, will use again. Thank you for a great meal

Always incredible. We try a new dish and everytime we have been so happy. The lady on the phone is polite and friendly driver is always really nice and food is always hot and tasty.

TERRIBLE - Utterly terrible, having been a customer of Top Wok for 4 years I wanted to support a local business and order from them - the food was 4 hours late! Yes, 4 hours later and DIDN’T TURN UP!! When I called periodically to see what was happening I was told every time it would be 20 minutes, 20 minutes, 20 minutes - NO APOLOGY!! After calling 31 times!!! I was greeted with a very rude lady and was told it was simply because they were busy. NOT GOOD ENOUGH - I had pre-ordered. A friend of mine ( who lives one street over) also ordered at the same time as me and got their food - COLD & INEDIBLE! The food was greasy, grey and GRIM! This business has really gone down hill!

We waited 3 hours for our food to be delivered. That is not a typo. 3 hours. We called to chase twice and received no apology. One dish was wrong and had zero flavour. The other 2 dishes were an absolute disgrace. I will never order from here again.

Absolutely diabolical. From start to finish the customer service was appalling. Initially told 60-90 mins so we went ahead and ordered. After 100 mins we rang to be told it’ll be another 20 minutes. Still no sign. We rang 45 minutes later to be told it’d arrived soon. 25 minutes later we finally sat down and ate some luke warm food. Refund was offered on our next order. Fat chance there.Definitely not worth the ~3 hour wait. I look forward to exploring other Chinese takeaways in the local area. Fancy this takeaway? Order now for delivery around Christmas.

AVOID WAITED TWO HOURS £28.00 LATER STONE COLD NO CURRY SAUCE THEN SAID WE DIDNT ORDER! AVOID THESE CLOWNS AT ALL COSTS. FOOD TASTE TERRIBLE.

I don't like foreign food, but after having the pleasure of eating it for the first time with you, I must say that it was more than excellent...SUPER💪

I thought I would leave another positive review for Top Wok.I decided to try thier Thai Cuisine last night and it was absolutely lovely. Very fairly priced compared to other Thai restaurants in Tunbridge Wells. The dishes were very generous perfectly cooked. I had my food delivered by a very pleasant young man. The food was still piping hot. And delivered in good time. I would really recommend you give it a try.

After reading the reviews for Top Wok I was sceptical in ordering a delivery from them last weekend.The lady who took my order was cheerful and pleasant.The food I received was absolutely lovely! King prawn balls, crispy and juicy, Beef Chow mein very succulent meat and full of flavour.My most favourite part Crispy Shredded Beef. WOW.. I've been thinking about it ever since. I will definitely always be ordering from here. The prices are fantastic too. It tasted lovely the next day too. And even the complimentary Prawn Crackers were edible for a further 2 days.

Takeaway delivery arrived after an hour which was known, but was gloopy and stodgy, starters disgusting

Great selection on menu. Set meals delicious. Hot food delivered. Free prawn crackers. Great tubs to reuse afterwards. Friendly delivery people. Reasonably priced. Highly recommend

Very disappointed- first the good, the prawn toasts and pancake rolls were good. The chop suey was vile - bright orange chicken in a watery sweet sauce, beef in black bean - beef was tough. The batter around the chicken balls was about an inch thick and uncooked in places and the pad Thai noodles were broken up due to being over cooked, and had little flavour. Add to this the 1hour and 15 minute wait and it’s a no from us...not to be repeated

Great food and very friendly RECOMMEND

Used to quite rate this place. Normally have same dish over last couple of years which is salt and pepper king prawns. Used to be a stir fry prawn dish with little or no batter but last couple of times the batter is getting thicker and thicker and burnt, possible reheat, just not nice. Don't do chilli oil as a condiment, what? Rice dry, just not good any more I'm afraid

Good first impression and definitely will come back.

Food normally good but tonight was awful way too much sugar and salt a bad combination never tasted anything quitelike it beef curry so sweet and seaweed even noodles were sweet realy disappointed. I

Phoned and placed order was told an hour for delivery didn't arrive until 2hrs 15mins later won't be ordering from them ever again.

Ordered a takeway for delivery got told 45 mins, 2hours later trying to advise driver where to find us. Surely everyone has sat nav, would rather an honest guide time as would take my business else where. Shame as food is good but delivery is a lottery,

The food was amazing delicious even though have to wait but it worth too, and tasted is different from all Chinese food I had before, definitely will be visit again..

Terrible service poor quality food and rude staff will never be using again.far better places in town

Look it's probably my own fault for ordering the classic "home from the pub mullahed dish" of sweet and sour king prawn boh avec EFR, but the coating round the prawn, I have to agree it was a real prawn, was burnt and about a foot thick.

We ordered our meal at 7:30pm to then get a phone call at 8:25pm telling us that they had run out of chicken balls so what would we like instead I advised that it should not have taken 55minutes to tell me this. She stated we could have some stuff we didn’t want for no extra charge but when we asked if we could have another dish instead she stated we would have to pay the extra even though they messed up and made us wait! I have asked for a refund as they were quick enough to take the money! So I’m hoping the refund goes through correctly! She was so rude on the phone also and didn’t sound like she cared much as we order so much from them! Not good!

Our meal was extremely tasty, hot, plentiful and delivered within time said. We were staying at the local Travelodge and were not sure what to expect when we ordered our meal but l only wish we lived nearer as it would definitely be our favourite takeaway. Loved the scallops with spring onion and ginger!

This is a negative review, invited to friends for pre Xmas meal, over £60 of food ordered at 7 pm told 40 minute delivery , another phone call at gone 8 pm. Excuse was heavy traffic, another call 850pm excuse was very busy. 15 minutes was promised another call at gone 930pm they admitted only just started preparing our food, was offered 10% off we said 20% , they refused, we cancelled order, and had to go to KFC for food nearly 10pm . Food good from the top wok , but order organisation and customer service should be reviewed .

- chicken processed and cold (possible warmed up)

Poor poor poor probably the worst Chinese take away I've ever had.... The best thing about it was the delivery

Late getting home from a long day out on a Monday with family friends and tried to find somewhere open for a Chinese or Thai takeaway. We found Top Wok via an internet search and found that they served both Chinese and Thai food. We made a selection for 6 people including duck pancakes (took the 1/2 duck - could have served 8 people ..), stir fry, green curry and more. Very good food. Arrived within 40 minutes and we will definitely use them again. Surprisingly good.

Tenía otra sabrosa comida de la mejor comida para llevar china en Tunbridge Wells. La orden llegó rápidamente y caliente. La carne crujiente es uno de nuestros favoritos.

We have always had our takeaways from here. We often have the mixed starters, and always the duck pancakes. We once had a takeaway from elsewhere and regretted it instantly - this is honestly the best in town. I am allergic to fish sauce and ask for my Pad Thai without - which they are always happy to oblige. Large portions, freshly made to order, free prawn crackers with every meal. Waiting times can be a bit long at the weekends - sometimes way over an hour - but proving that it is popular!

Have been using this takeaway for some years now and usually pretty good. As our 'favourite' one has now closed down, we go here more frequently. Last night's meal was superb and very tasty. The duck with plum sauce was so tender and lots of meat in the dish, not just bulked out with vegetables. Tried the satay prawn skewers for the 1st time and really nicely done, very succulent. The special chop suey had large pieces of meat and giant prawns too. The rice & noodle dishes were fine also. All in all a tasty meal.

If you want a meal from here then order early, we waited one hour and 10 minutes for a delivery!! The food was not very hot either! Very poor. Wont be using them again!

Changed the menu and now its just sweet sweet and poor. Front of house no manners or service unlike when it was left to the owners. Not what it was

We wanted to eat at 8.00 as we were waiting for a friend to arrive. We ordered well ahead of time and were told it would be ready. Alas it was not and the wait meant we are nearer 8.30 but also meant that our food was fresh tasty and hot.Glad we ordered here and will order again in future

The food tasted so fresh and the price was low compare to other Chinese restaurant. It is the best l ever tasted in my life. The other Chinese restaurant is not as nice. The food was so good I started to come here often. It Is still the best I tasted.

We eat here often, it is the only Chinese we go to now as the food is so tasty!! I recommend the Satay chicken which has a delicious thick sauce with big peanuts in it. I also recommend the chicken chow mein and the deep fried chilli beef which is what we get normally. Good service if you go in or they deliver for only a pound. You can pay with your card over the phone. Reasonable prices.

Waited 2 hours for a home delivery when it finally got here it was lukewarm will not be using again .

Had the king prawn chow mein, I could not fault it and I tried my best but just couldn't. Vegetables were fresh and crunchy, the sauce delicious and the prawns succulent and tasty. Even the cashews were perfectly cooked. Really impressed. This Chinese is certainly back to being as good as 2014 if not better. Highly recommend.

The food is good, the service is friendly and efficient and it's ok on price too. My only issue is that the portions are large and that means we order less dishes. Smaller portions at a lower price would encourage me to order a wider range of dishes.

This Chinese takeaway is very good and it's location being just down the road means it's our regular choice when having Chinese. It's really good value and usually hits the mark. They're really friendly in there too and you always get free prawn crackers. A couple of questionable dishes we've had their just knocks off a mark - avoid the seasonable vegetables and pad thai.

Used to love this Chinese but the last couple of times we've ordered the food has been horrible. Really greasy and poor quality. Not sure if it's under new management, they have a new chef or they're trying to cut costs but I definitely won't be using them again.

The food I brought it from Top Wok is excellent,big portion of rice or noodle and the meat I have is a lot if compare with other take away. Definitely will choose this take away as my first choice and all the kitchen staff is very happy and friendly ..

Arrived at our house, delivery took ages and found out the food tasted and looked awful. Could see it looked as if it was someone's leftovers.. would definitely not recommend. Wouldn't even feed this to my animals. Disgusting.

We hav tried this Chinese this wk end omg its absolutely disgusting we had to throw it away iv never tasted such awful food ud prob b better with a Chinese from a supermarket dnt go here honistly its bad .

Low quality ingredients, stodgy mess of a takeaway. Took ages to arrive, not worth the wait. One to avoid.

As a Chinese person this is the most authentic Chinese and some Thai or Asian foods I hardly come across testing so good for ages! This is a surely coming from a top restaurant chef with a takeaway prices!

I picked this place due to the reviews but I thought it was awful! Greasy, low quality food. Try Water Margin instead.

My partner and I ordered a takeaway from Top Wok on Sunday evening as we hadn't tried it before and our usual Chinese was closed. We waited for over an hour for the takeaway to be delivered and when it turned up I was, quite honestly, shocked. The food was luke warm at a push and looked as though the 'chefs' had bought a load of processed chicken and vegetables from Iceland, attempted to heat it up before throwing it into a plastic box. It was disgusting. Not only this but we ordered egg friend rice to accompany our main dishes and even that was a half hearted attempt with no egg in it. What a shame. I am always one to support independent, local venues but I will definitely not be returning to this place. Think twice before you order from here!

Great food just need to update their prices as when you order it's a lot more expensive!! Really easy to order and at least they are open on a Tuesday!

Found this in TA as was visiting TW to look after my nephews so hadn't had any Chinese takeaways.All of the food we ordered was really tasty especially ribs with BBQ sauce, really tender and meaty.Portions are really big and only waited 25min for delivery.Look forward to having it again onmy next visit.

plastic food, very slow delivery. What the hell is this new trend to start charging people for delivery!! Thought they would be gratefull to get customers? Only seems to be Chinese restaurants that charge you to order from them, bet their sales drop dramatically as a result, I hope so!!

This is by far the best take out in Tunbridge Wells...the food is excellent. I wouldn't say it was cheap but if it's quality you are after you can't go wrong.

Had been looking for a new take out as my old regular went downhill when i discovered this gem.The food is super good, and the staff always friendly and greet you with a smile. Kitchen is open plan so you can see them preparing your food fresh (always a nice touch). Only downside is occasionally there is a bit of a wait at peak times but can't really complain about this as its obviously popular for a reason!

I'm not sure what is going on with the delivery but waiting well over an hour (30-60 mins given over phone) 2/3 occasions in the last month isnt good enough. Also I left feedback to the guy who messed up my order after the food was delivered and it wasn't passed on. You guys need to sort this out soon as the delivery is a joke and the messed up orders will deter others and me from using you.

Exactly 24 hours later my partner and I had terrible stomachs. I was violently sick all night. My partner was sick but spent most of the night on the toilet.

Decent food. Good range. Lovely staff. Everything freshly made to order and always tastes good. Above average!

ive eaten here countless times just because its ridiculously local to me...and there's actually a really nice selection. The foods ok... ive had better but then ive had worse.. its genuinely average.. the delivery guys are so intimidating that i just collect it now instead of getting it delivered. Its just so dissapointing that they only ever start cooking it once you get there.. they always say what time to collect it ill even get there late in the hope that i don't have to stand in there and smell like i've been working in the kitchen all night. Not much else to say about this place to be honest accept the mixed starters is worth a try.

Having tried most of the Chinese take aways in Tunbridge Wells, the Top Wok is currently the best. You can watch your food being prepared and they will always adapt your order to suit your tastes. Much less MSG and salt than other outlets in the town.

Having waited over an hour and a half for the delivery, I was pleasantly surprised to find the best tasting crispy duck I've ever had, and I've had a few. However the pleasure was soon eroded by seaweed covered in several ounces of sugar, and the sweetest beef with black bean sauce and most sugar laced Szechuan chicken ever devised. So close to being a very tasty Chinese meal, but totally let down by excessive use of sugar (very good egg fried rice though)

This is the best Chinese takeaway in Tunbridge Wells. The staff are friendly and happy to adapt an order as much as possible ( eg. We can't have MSG so they discuss this and will not add it to most dishes). Portions are big and the special fried rice especially good.

Hadn't had a Chinese takeaway in ages as decent ones seem hard to come by in Tunbridge Wells. Tried Top Wok and pretty impressed. Friendly service, even if they were running way behind because it was so busy - a good sign though!Like the kitchen being open so you can see everything going on while you wait. All appeared very clean. Food was tasty and great value - good portion sizes. Crispy duck and hoisin sauce could have been better. Shredded beef needs to come in the tiniest portion as it's pretty full-on. Otherwise, nothing was overly full of sugar or salt as far as we could tell.

Have had two decent take aways from here the last two have however been awful. The dishes were disgusting badly thrown together, sloppy tasteless, oily a waste of £18. I rang up to complain they weren't interested. I will not be using this take away again. Avoid.

This is great, good value, HUGE portions and tasty food... what more could you want from a local Chinese?

I've ordered from Top Wok many times now and have never had reason to complain. I tend to go in to order rather than phone for delivery, and the staff are always incredibly happy to see you. They are warm and welcoming and the buzz of the kitchen is always a great sight to behold. the fact that the kitchen is open is a massively re-assuring plus-point as you can actually watch your food being prepared, so there's absolutely no question about freshness. The food is always of an excellent standard and the containers are stuffed to the limits. There's the fortune cookie/prawn cracker bonues chucked in every time of course. As the places has gained reputation and popularity it is becoming visibly busier so be prepared for a bit of a wait if you order for delivery or even if just going in to order, but believe me when I say that it is definitely worth it!

We've had a few takeaways from Top Wok and its been perfect every time. It tastes fresh and fortunately lacks the added grease that every other Chinese has. They do fantastic chilli beef and hand make a great spring roll. The fact you can see them cooking everything in front of you is reassuring. The staff are all really friendly and they deliver. Every meal is complimented with a fortune cookie which is a nice little touch. Definitely the best Chinese/Thai takeaway in Tunbridge Wells.

This is a take-away or delivery restaurant only. The standard of food ordered was probably the worst - certainly the worst in recent memory and possibly ever. We tried most of the dishes just about. Think a mix of MSG, grease and very poor quality ingredients mixed with poor cooking makes this all so bad. Probably ninety percent of the food was binned. And all of this after waiting for over an hour for delivery on a Weekend evening. All I can say either avoid or be warned about what you can expect.