Based on 232 opinions finded in 2 websites
Based on 232 opinions finded in 2 websites
Nº 316 in 415 in Tunbridge Wells
Nº 8 of 17 Chinese in Tunbridge Wells
Opinions
I had special fried rice, more rice than ingredients, and lack of flavor. Previously, I ordered the sweet and sour pork earlier. It was o.k.
Wendy Leung . 2024-07-05
MORE AT Google
Easily the best takeaway in Tunbridge Wells. Excellent quality Chinese food and service with a smile. 😃
Mike Allen . 2024-06-25
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Extremely disappointed with this takeaway. We hadn’t ordered a Chinese in a while and were looking forward to it. However the food from here was flavorless and bland. The egg fried rice tasted of nothing I had to add my own sauce to it. Salt and chilli chips we soggy and also no flavour (couldn’t even taste any salt let alone chilli) They were very stingy with the amount of sauce in sweet and sour chicken that it didn’t even coat all the pieces. The crispy beef also didn’t have enough sauce and was lacking any really flavour, also the colour of it seemed off to me. Won’t be going back here again. Maybe hire a new chef?
monet lawes . 2024-04-12
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Just ordered for the first time on a whim because our usual (meows) was closed. What a let down. The chicken chow mein unseasoned and flavourless, the crispy chilli beef was grey, soggy and quite frankly uneatable. Special fried rice also very bland. The only reason this got 2 stars was because the delivery was swift and the delivery man was very friendly. If you are looking for a decent Chinese in tunbridge wells, go to meows.
Arthur Knight . 2024-02-27
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The best Chinese takeaway in Kent! Genuinely confused by some of the recent bad reviews because I had it again yesterday after a year and its still the same amazing quality and service its always been
Annie Isabelle . 2024-02-19
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We have been hoping to find a good Chinese takeaway since we moved here 2 years ago, and unfortunately this was the first one we tried. Extremely dry chicken (like it had been cooked twice), pink chicken balls, satay sauce tasted like gravy/dog food I physically couldn’t eat it. Really sorry but a massive waste of money and will not be returning.
Olivia van den Bergh . 2023-12-27
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Even though this was a takeaway, they could have been a bit more welcoming. Place was freezing while you waited with what looked like an empty bottle of booze on the bar behind. It looked like it used to be a restaurant but not any more. The food was OK, but I had lots of sugar/sweetness, which made my teeth hurt.
simon blair . 2023-12-07
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Usually not bad but got our order wrong and weren’t willing to amend. Quite shocked as they’re usually okay. Not good customer service.
Jo . 2023-12-01
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Our regular go to Chinese. Always cooked fresh and arrives on time. Great food great service. Thanks ☺️
Ali Penn . 2023-09-29
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Horrible at picking up the phone
Malakai Zondo . 2023-07-15
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I used to use dragon tan alot and it's decline in food quality has fallen greatly? It was at its best when it was honeymoon! Always brilliant. Something awful has happened and it's so sad because the owners always used to be in front house and friendly. Not anymore.
Steve Davis . 2023-06-15
MORE AT Google
Absolutely delicious Takeaway, freshly cooked and would highly recommend. Told it would arrive in 45mins and it did. No.problems at all. Will be back again definitely for more enjoyable Takeaway. Thank you Dragon Tan ☺️
J Wicky . 2023-06-14
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Whilst Dragon Tan was recommended to us, I’m afraid our experience with our Takeaway was not good. We have deliberately not frequented Dragon Dan ( once Honeymoon) because we did not rate the food there. Having heard that it had changed we decided to try it again but were SO disappointed and will not be using it again. Nothing that we ate came upto expectations … broccoli swimming in a watery liquid, tasteless special rice, tough sweet pork, we’re just a few of the disappointments. Never again.
CharlieDav . 2023-05-28
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Food is good but why do they keep sending rice noodles when we order chow mein which is stated as egg noodles
Vicky Cox . 2023-04-27
MORE AT Google
Very quick and friendly, and lovely food, plenty of it. Will definitely be back. Best Chinese locally.
Caz M . 2023-01-21
MORE AT Google
Great takeaway, tasty hot food always hits to spot!
Alex Dome . 2023-01-07
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Excellent food, and amazingly not very greasy either. Squid is cooked well, the sweet & sour sauce is packed with flavour, the meat in portions is generous. On almost every metric, this restaurant/takeaway delivers. Heartily recommend.
Daniel Millar . 2023-01-01
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We haven't ordered with Dragon since before lock down and so we were excited to be ordering again from them as they have been the best chinese locally in our minds for a very long time. I dont know what has happened, but the food quality was really poor. No sauce with S&S Hong King style, Veg pancakes are now tiny. Portion sizes are smaller. A waste of £40. It is expensive for what it is
Maz . 2022-10-27
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Known the while family now 25 years great food
The Powney's . 2022-08-03
MORE AT Google
Food bland chicken had no colour and chips not cooked wouldn’t order again.
Samantha Hayes . 2022-07-31
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tasty food and friendly service
Yeet YourGreens . 2022-06-02
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Like the previous customer, I have enjoyed good food here over the years. There has been a steady decline, but tonight we reached the bottom. The crispy duck was as dry as my shoe leather, the cucumber was cut as if it was a carrot and the spring onions were non existent. Sadly it is Auf Weidersen Pet from this customer..
Kenneth Maciver . 2022-04-09
MORE AT Google
Best Chinese in Tunbridge Wells
Claire Gray . 2022-02-26
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Consistently good every time. Highly recommended
Joe Pearson . 2021-12-11
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Where do I even begin, by far the worst Chinese in tw, the chow mein was tiny little noodles with boiled chicken chucked on top, the chicken fried rice was definitely not fried just a tub of boiled rice covered in oil, the mushroom omelet taste like sick, none of what we ordered is edible even my dogs have turned there noses up at it, absolute vile and a waste of £30 😡
Vikki B . 2021-12-10
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I hesitate in writing this as we have been loyal supporters of Dragon Tan and before that, when it was The Honeymoon. I'm afraid to say our meal last night was not good, the third time recently the food has been poor. Beef with ginger and Spring onions. Beef was tough, outer skin of spring onions chewy, hardly any ginger and very salty with soy. Chow mein small and very salty. Sorry DT.
Pamela Wilson . 2021-11-26
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Great takeaway! Good portion sizes, fresh, tasty. Toby and his sister were front of house with a warming smile. Sorry you lost the first XV local derby the day after Toby!
Mark Watts . 2021-09-22
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Taste was there, ribs were good, chow mein nice, satay chicken was tasteless and watery, meat was questionable in general. Not particularly impressed
FJB . 2021-09-11
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Best Chinese won’t order from anywhere else! Not greasy always fresh and hot - chicken never dry!
Emily Holme . 2021-07-24
MORE AT Google
Lovely restaurant, fab food and great service! Thank you...
Emma Gower-Smith . 2021-06-20
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After a few hours wasted on Friday night and no food to show for it, it may be useful for other families to know that If Dragon Tan in Tunbridge Wells has long delays then you can also try ringing another of the family's branches, Honey Moon in Tonbridge (which next to the station) and ordering direct from then. If you cannot collect the food from Tonbridge then they may be able to deliver to you in Tunbridge Wells but the delivery fee is higher ie £5.50 not £2.50 although this may make life a lot easier for busy families or people needing food in a hurry. One star doesn't reflect the quality of the food nor the friendliness of the staff, it's just that we wasted a lot of time on a Friday night had nothing to show for it. I want to support this chain of restaurants because they have decent hygiene ratings (and lots seem not to) but I'll be using The Honey Moon Branch in Tonbridge moving forward and hopefully to avoid any future issues.
TheDandelionClock . 2021-05-17
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Althought the wait for this was and hour and a half, they arrived on time and were lovely and polite. The food came still hot and was absolutely delicious. The deep dried shredded beef in sweet chilli sauce was incredible, best prawn toast I've ever had, the special rice was full with succulent meat and the chicken satay were to die for! Highly reccomend this place, just make sure you order a lot earlier, to get it at your desired time.
Millie . 2021-05-15
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Not worth the hassle. You can’t call because the line is off the hook and the front door is locked so just hope they don’t mess up your cash-only order after a 90 minute delivery time. Try calling for yourself and see
A W . 2021-05-15
MORE AT Google
One of my family is intolerant to onions and Dragon Tan always manages to deliver full meals with no onions, very helpful. Many restaurants refuse or promise it, but still include them. The food is always tasty and good value, its become a lockdown regular.
pbutterworth . 2021-04-23
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Have tried a few places around town, but since using Dragon Tan last year I haven't looked back. Their food is excellent, service is very professional and the staff are always friendly. Being just down to road from me is a big bonus too. Have only collected though, never had delivery but collection is always on time - a mere 25 mins. Definitely recommend!
B992DZmichaelh . 2021-04-18
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Ordered tonight. Quoted 90 minute delivery and nothing after 2 hours. Phone permanently engaged. Do not bother.
Greg w . 2021-03-27
MORE AT Google
Delivery quoted at at 90 minutes. Turned up after just after 2 hours. Would have checked but phone permanently engaged! Don’t risk it.
gregwA4190XD . 2021-03-27
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Best Chinese in town. Always consistently good but last night’s was top notch! The crispy shredded chilli beef was perfect and the Singapore noodles tasted fresh and flavoursome and not at all greasy.
C4608FUalexh . 2021-03-20
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This restaurant has been a lifesaver for us during lockdown. We've used them a number of times and have always been very pleased with the quality and the quantity - food is served in very generous portions, piping hot and full of flavour. It's very good value for money too. The only slightly annoying thing is the 8.30PM closing time - which has caught us out a couple of times - but who can blame them, in these very difficult times?
kategod . 2021-03-12
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Have ordered from there twice in the last couple of months and it's been excellent, freshly cooked and not greasy at all. Have to wait for 60-90 minutes on the weekend but we'll worth it.
Mike H . 2021-03-06
MORE AT Google
Wonderfully tasty food, can tell it's freshly made, the Satay Chicken was tender and tasty, the ribs were the same. Will definitely order from here again. Found a recommendation on a fb page and glad I tried it out for myself. 5 stars
Cheryl Meyer . 2020-12-10
MORE AT Google
I have ordered from here numerous times and each time it has been great, especially in comparison to many Chinese takeaways in TW. I’m a returning customer and will be for the foreseeable future however, the real reason that nudged me to write this review was my experience this evening... I’d unknowingly given the delivery driver an extra £20 (as 2 notes were stuck together), I hadn’t realised however, within a minute or so he was back at the door to return the additional £20! A real honest person and I’m very appreciative of the honesty and integrity. Hopefully you’ll (Dragon Tan) be able to relay my thanks & appreciation to your delivery driver. I think he’s an asset to have and would like to think this is testament to the business that at your running. Thanks!!
U5710WPchrisf . 2020-11-15
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Ordered a takeaway and was asked to collect in half an hour. Arrived on time but had to wait 30 minutes to collect it. Won’t be going there again.
Q1592LCkatew . 2020-11-07
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In the spirit of helping out local businesses in these odd times I thought I would try a different take away. I had eaten in here before and it was good. The takeaway however wasnt. Wan Ton soup was tasteless, crispy squid was soggy and no edible pepper, dumplings were pretty tasteless and the the Singapore noodles were greasy and obviously made with old meat. I threw it away. Ill be sticking to my old favourite in future. Try this restaurant eat in, quality was better.
Dominic Williams . 2020-09-22
MORE AT Google
Just to say that we used this restaurant to order a takeaway meal since our usual takeaway is temporarily closed and were really delighted with the quality of each dish at a very reasonable price. Even the prawn crackers were the best we’ve ever had ! Will no doubt order from them again.
petergG6034FY . 2020-08-27
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First time ordering from dragon tan it was the BEST Chinese I've had in a longgg time will definitely use again and again and will recommend to family and friends also arrived early.
steven causton . 2020-08-25
MORE AT Google
There are some mixed reviews about this restaurant but we went there Saturday night and were not disappointed. The staff were friendly and courteous, especially Hugh and the food could not be faulted. We would definitely return to this restaurant.
Keith D . 2019-10-05
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Having read the reviews we decided to try somewhere different for a takeaway. Really like the fact they don’t use any MSG in cooking. The food was really tasty - it tasted different to the ‘usual’ takeaway which indicates that it is cooked fresh in house. The smoked shredded chicken and crispy chilli beef were really good! Not the overly sweet and gloopy sauce that often comes with chilli beef. Will definitely come here again. Only a 4 star as the portions are a bit on the small side. Otherwise, great.
eleanora508 . 2019-09-17
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Fantastic quality food. Fresh and hot and prompt service. Decent size portions for the Very reasonable price Very enjoyable.The owner and her staff were very effective and willing to make us feel really at home as we were on holiday. Had a lovely chat with the owner afterwards and she was very helpful in opening up the car park so we could be near to my wife's therepy cat who we had in the car. They were very supportive of us popping out the back door on occasions to check on the car. One of the best Chinese restaurants we have been too. First class
Samuel Covill . 2019-08-20
MORE AT Google
The food was good, however it was my daughter's hen night at her favourite restaurant, five of the starters arrived 25 minutes after everyone else's. To exacerbate that faux pas they then forgot the bride to be's main meal and she had to wait a further 15 minutes for her's. There was no apologies, no offer of complimentary drinks or a discount. No the full bill with already added service charge arrived and they expected every last penny. I would have liked to kick off on the night but it was my daughter's night and I didn't want to ruin it further. Real shame.
Stephanie Smith . 2019-08-13
MORE AT Google
...In all respects. A truly excellent oriental restaurant and takeaway. Keep up the great work, Dragon Tan!
RazzyRascal87 . 2019-08-08
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Very friendly family run Chinese restaurant, food and soup was awesome too!
Wissen Lau . 2019-08-04
MORE AT Google
Excellent service and a great meal , great portion sizes Beef satay for a starter could have been a meal in itself
Jean C . 2019-07-23
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This restaurant was a real find for us. The food was amazing and plentiful and wasn't laced with salt as is the case at so many other restaurants. The staff and environment were friendly and relaxing. Can't recommend highly enough.
Dubon2019 . 2019-07-23
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Superb food with wonderful service
Beverley Waring . 2019-07-20
MORE AT Google
This was very exceptional and excellent. It was an amazing experience and I would recommend it to everyone.
michael hawke . 2019-06-22
MORE AT Google
Had a fantastic celebration meal for my mum and dad, excellent food and very polite friendly staff - nothing was too much for them. Great atmosphere and spotless restaurant.. A wide menu to choose from. We had mixed starters and then some individual set menus as well as single dishes and puddings after for 15 people. A great place to dine.
Century2004 . 2019-06-22
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Food is fresh, but some meals are sickly sweet, and does not seems to be authentic. Menu is far too big
Olav Hector . 2019-05-21
MORE AT Google
Food was good, customer service by Hugh was exceptional, very attentive. Recommend the sizzling beef and chicken satay.
drewb88888 . 2019-05-04
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Stopped for an unscheduled takeaway after a visit to the cinema. As usual, efficient service, hot and tasty food. Reliable, if not perfect
Eagle444 . 2019-04-04
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Very nice and fresh food ...good price....They could have more choice of beers and not only in the bottles
yourplacegarden . 2019-03-30
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Food was lovely... Chilli chicken and mint was a tad salty but everything else was amazing! Great dumplings, fantastic chicken satay’s. We’ll be back.
Cl35mms . 2019-03-23
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Brilliant food...fresh and tasty ... nice staff...very positive...
Kris Kam . 2019-03-15
MORE AT Google
Best Chinese for miles. Wish I lived close. Thanks for looking after us and definitely see soon. Family of "the sister!"
Alex Hames . 2019-03-11
MORE AT Google
We ordered home delivery for the family from Dragon Tan for the first time last night and every single dish was a complete triumph!! Absolutely delicious and hot - perfect and very glad we found them.
RoseLondon2014 . 2019-03-03
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Nice friendly staff, great food, relaxed atmosphere.
Dave Lee . 2019-02-16
MORE AT Google
I had dinner here with my daughter last week. Food was great, service nice, and restaurant clean and modern, if not lacking a little atmosphere. Could do with some music as you can hear neighbouring tables conversation. Nice though
Dawn B . 2019-02-11
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There were 36 of us to be fed, food was super, service was excellent,staff pleasant and very helpful and everyone very much enjoyed the evening especially those that had not been before and I know that quite a few of the group visit during the year as a result of the great time we always have at Chinese New Year
Linda H . 2019-02-09
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I was on visit to Tunbridge wells and was looking for a good Chinese restaurant for myself and my partner.
Andrew C . 2019-01-30
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I have tried and tested almost all of the Chinese take aways in Tunbridge Wells on my quest for the best and quite simply put this place is different class. Fresh ingredients, No MSG, quality delivered quickly. What more do you want. Outstanding food for a "take away"
russellgibsdorrrrrr . 2019-01-22
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I used this a year or so ago and it was great. Fancied a Chinese recently so ordered a takeaway. Said it would be 45 mins, it arrived in about 15! I had ordered beef with ginger and spring onion. What I received was beef with big chunky slices of onion. No ginger. Bland.
GlobeTrotting582033 . 2018-10-25
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As a family we have been going to this restaurant for a number of years, generally about once or twice a year. The owners always recognise us, and are always so attentive. We went last night and as usual this was the case. The food was excellent, every dish was as tasty as the one before it and so fresh.
KatherineCheung . 2018-09-24
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Having not used this restaurant since it were the Honeymoon all those years ago , what a lovely surprise we had with our first Take away last night .
LollyA28 . 2018-09-22
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We visited this restaurant on Tuesday 11th September. The food service & price were excellent. Jackie was a absolute pleasure to meet, & we wish we lived closer so we could visit regularly. Definitely 10/10
Gary Arnold . 2018-09-12
MORE AT Google
Bland, tasteless food I haven’t had a Chinese for years. Was looking forward to enjoying the old classics and so disappointed, when this restaurant was Honeymoon 20 years ago the food was exceptional. Now it’s tired dated and inferior next to the other restaurant in the town. I’ll never step into this restaurant again.
Chris M . 2018-09-01
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We went to the restaurant while visiting Tunbridge Wells and unfortunately the service and the food was mediocre.Our polite attempt to let the manager know was met with disregard. We used to eat at the honeymoon "former name" for many years but wont be coming back.
khills2011 . 2018-07-17
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We have been eating from the Dragon Tan Restaurant (and before that Honeymoon restaurant) for many many years. Dining in the restaurant and also takeaway food.
Jan G . 2018-06-11
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food great, service good, no problem, Still the same owner for many many years. been going to this place for 11 years, always excellent. good and clean and fab food
angela h . 2018-05-31
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Perfect service, really lovely waitress and lovely food. Was served with a delightful manner and kept checking to see if our food was to our satisfaction and very friendly, will definitely come back again, was our first meal out as a couple and been a huge delight in a lovely atmosphere, price is perfect for the quality of food and service, couldn’t be happier
Alessia M . 2018-05-02
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Let me just say that I love takeaways and it has been my mission to find the best one in the area, and this one is it. I have tried over ten in and around the area and dragon tan blows them all out of the water. This is due to every dish being higher quality, tastier and more generous than the others. It is also rare (unlike chicken satay skewers) to get beef satay skewers and there ones are incredible both by the tender meat and the moorish satay sauce. They have both a lovely restaurant with impeccable service as well as one of the fastest and competent takeaways services I have ever had the privellage of having. I deeply urge you to go here or call them as I have always had the best experience from the lovely family, staff and food there.
Jeremy S . 2018-04-27
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Excellent food. Good prices. Nice atmosphere. Will go again
Duncan Gillespie . 2018-03-31
MORE AT Google
I have often passed this restaurant but never actually eaten there until this evening, and we certainly weren’t disappointed with our meal! Everything we ordered was delicious and tasted fresh, I would definitely recommend the salt and chilli ribs, beef with black bean sauce, chilli ribs and garlic wine prawns! The food arrived quickly, looked lovely and tasted great. Jackque was very welcoming and friendly, bringing a great atmosphere to the restaurant. Would definitely return
Lucy G . 2018-03-29
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I was very pleased with the wonderful food and service for a dinner. The staff was accommodating and attentive. I will undoubtedly eat here again, and have no hesitation in recommending the Dragon Tan.
Angela9705 . 2018-03-25
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What a lovely place we was looked after by the person in charge and on finding out was my birthday they brought out lovely Apple and banana fritters with ice cream which was really a nice Touch,l will definitely go there again
winehousekent . 2018-03-05
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Staff very pleasant ... this was a quiet night and we had great interaction with the waitress. Food was all good and as expected, we had a nice experience, house wine was affordable and complimented the food, we will visit again.
Tony B . 2018-03-05
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Absolutely amazing restaurant. The food was fresh with right spices and the service was excellent. One of the best Chinease food you can eat when in town. I would love to eat at Dragon Tan again.
Res Sur . 2018-02-25
MORE AT Google
Very nice restaurant, amazing food , fab starters and soup and fab main course. For those who love spicy food ... they need to come here. Had a great time here ... the lady who owns the place is really nice and hospitable.
Shiba Shaikh . 2018-02-25
MORE AT Google
I was invited to a Rotary Club dinner to celebrate Chinese New Year and found the Dragon Tan restaurant to be most welcoming and comfortable. A set meal had been arranged and there was an excellent variety of dishes beautifully presented really delicious and generous portions. I will undoubtedly eat here again, and have no hesitation in recommending the Dragon Tan.
RFG28 . 2018-02-24
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We went there on a Sunday evening after reading the reviews, it was very quiet as we were the only ones in there. As you would expect the service was good and the food was excellent. We live not far from East Grinstead and have been trying to find a good Chinese, but there are none around here, so we thought we would try a bit further and I am glad we did. We will definitely go there again.
Jammy047 . 2018-02-02
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We had a takeaway delivery this evening costing £27. We had crispy duck that was not at all crispy, really quite fatty. It came with cucumber to thick to put in a pancake, spring onion not cut so like a daisy chain & an oily,...
lorilouise86 . 2018-01-13
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Brilliant food and friendly staff. Ordered to take out and it was ready within 15 minutes. Definitely going again.
Alex Comsa . 2018-01-05
MORE AT Google
For many years we ate at this restaurant. We have enjoyed many a Chinese New Year here also. We stopped using it because we had thought the quality of food had gone down hill. We are always willing to give an old favourite a chance and hence we popped into the restaurant for dinner one evening last week. It was not busy but the food was excellent and probably the best Chinese food that we have eaten in years. We enjoyed a set menu. Every dish was well coked and full of subtle flavours. We were well looked after and the wines slipped down nicely. Back to it's best and well worth a try.
md_stewart . 2017-12-29
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Such a beautiful place with great food and friendly service and very enjoyable for vegetarians or meat eaters.
Irena S . 2017-11-08
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'Familie stijl' gerechten, bestel groenten, vlees en rijst apart en deel met de gasten aan tafel. Vriendelijke bediening. Schappelijke prijzen.
Jan L . 2017-11-01
MORE AT Google
Really nice food and friendly staff. Great ambience too.
Tim Watts . 2017-09-22
MORE AT Google
Amazing food, good atmosphere and lovely staff. Highly recommend visiting - make sure you try the 'feasts'
MarkandEliOntheRoad . 2017-08-23
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Wrong address for delivery, although wrong address was only round the corner took them over 10 mins to get here. Finally arrived over an hour late with no apology actually laughing at how they got it wrong. Food was bland, crispy chilli beef wasn't crispy at all, chicken was awful as if it had been boiled. And food was also cold as it took so long to get here.
Lauren Barrett . 2017-08-12
MORE AT Google
big shabby but very genuine place - food between upmarket takeaway and haut cuisine - priced accordingly
adrian moss . 2017-08-08
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Tried again to get a delivery I tried for 40 mins and the whole time the fone was engaged wat they do is take the fone of the hook coz they can't cope with eatin in customers and home delivery don't bother with home delivery waste of time
Jo J . 2017-07-15
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He visitado este restaurante por primera vez con la familia, a pesar de estar siempre (en Tunbridge Wells nunca he estado anteriormente), esta noche y yo estaba lejos de ser decepcionado.
mel-b91x . 2017-07-06
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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250 Opinions
Had a takeaway from here Sunday 3rd November, I asked for egg fried rice,it wasn’t white as it should be it was brown, Luke warm and honestly it was a load of stodge like porridge to the point you couldn’t separate it, Beef curry also like warm , gravy was so thick and meat looked like liver , it was disgusting 🤮 an absolute waste of time and money, whole lot was thrown away, just wish Happy Friar excepted card payments because their food is excellent.
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I haven’t had takeout for ages coz there usually rubbish On a visit to my sister we had one on Friday evening and it was so so good we had one on Saturday evening also This will definitely be something to look forward to on my next visit Everything was beautiful Fresh hot and so flavoursome
121 Opinions
After many years of using Mister Chef I and the rest of my family will never order from here again due to the lower than 1 star customer service. Food has also being going downhill in quality recently. Tonight we ordered a takeaway, expected time from the call was 1 hour (not a problem for a Saturday night) 1 hour later we called again and were told 30-40 minutes. It was quite evident that the food had not even started to be cooked. 45 minutes later we called again and asked to cancel the order as it had still not arrived. We were told it was being cooked, but by that point we had been lied too several times and were just going to find something in the cupboard. I requested to cancel the order and get a full refund. Phone went quiet so I hung up. Mister Chef then called back and screamed abuse at whoever answered the phone, which wasn't me as by then I was cooking some eggs and toast. Food did turn up 2 hours 5 minutes after ordering, but TBH it will go to waste as by then it was too late. Previously I would have recommended Mister Chef as the food was OK. But with this level of poor customer service I encourage anyone reading this to go somewhere else.